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Holiday Inn Express & Suites El Dorado Hills, an IHG Hotel in El Dorado Hills

4.4 (199) 4360 Town Center Blvd, El Dorado Hills, CA 95762, United States

Holiday Inn Express & Suites El Dorado Hills, an IHG Hotel image

Categories

Hotel
Conference center
Wedding venue

Location on the map

El Dorado Hills, El Dorado County, California, US

Phone: +1 916-358-3100
Site: https://ihg.com/holidayinnex...

Opening hours

Monday:
Tuesday:
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Friday:
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Total reviews rating 4.4

199 Reviews for Holiday Inn Express & Suites El Dorado Hills, an IHG Hotel 2024:

Review №1

2024-06-28 00:20:34

Had a lovely stay at this hotel. It is kind of weird that it is in the middle of a very busy shopping center but it was an overall quiet and enjoyable stay. It is literally next to a riverwalk. As we enjoyed the hot tub we could hear live music from a restaurant down the way. The room was very clean and comfortable. Extra star for a ceiling fan! I run hot so AC and a ceiling fan are perfect. I never knew it was boiling outside. Breakfast was basic but good. The sausage gravy could have used more pepper and seasonings but those flaky cinnamon rolls were the bomb! We were only in town for a quick overnight but Im pretty sure Ill be staycationing here again soon!

Review №2

2024-06-19 20:25:19

Great location with restaurants and shops within walking distance. The pool area was a perfect place to hang out in the heat with areas of shade available. Hot tub was not very hot. Great breakfast variety.

Review №3

2024-05-18 18:07:06

I absolutely love the location and recently got a room there just so I could spend a couple days in town center and enjoy the fine dining atmosphere with a girlfriend. We’re from there but live in Citrus Heights now . We went on a Monday, rates were fair and most places in town center do all day happy hour! Trivia at Brickyard just next door to the hotel was nice too! The gym was great! I’ll definitely plan another staycation soon.

Review №4

2024-05-25 04:40:23

This is one of the best IHG properties! Tuscan architecture, completely renovated, spacious comfortable rooms that have black out shades, comfortable beds and good coffee with free breakfast. And great staff and manager. Nice meeting facilities.

Review №5

2024-01-18 17:45:22

Staff was exceptional: Friendly greeting, very helpful and accommodating. Room location was too close to busy parking area. Dining: food and staff were excellent. I would stay there again and recommend it to all.

Review №6

2024-03-13 02:33:37

Perfect spot for IHG! Weve stayed here multiple times while visiting relatives. You can walk to multiple great restaurants, shops, Regal Theater & Target! Always comfortable for us!

Review №7

2024-03-11 05:44:53

O wow, I have to say this is the best place to stay. The surrounding shops are a must visit too. Loved the room my bestie and I stayed in, restaurants as well a shops were all in walking range.

Review №8

2023-11-13 16:39:26

Great for walking, shopping and restaurants being it is locatied in the Town Center area...Leans more towards the business traveler, but location is great for family and friends as well. Has all the amenities necessary for conducting business meetings. Very efficient operation.. Has coffee maker, refrigerator, and microwave in the room. Great morning breakfast too!

Review №9

2023-09-04 16:00:24

The location is very convenient. It is close to grocery stores, restaurants and Target. Our room was at the first floor overlooking the lake. The room was spacious and clean. The bed was comfortable. The bathroom was clean. The breakfast was decent and good. When we were there, the swimming pool was closed during the winter.

Review №10

2023-09-13 13:50:35

Probably in the top 5 worst hotels Ive ever stayed in. Absolutely one of the loudest places to stay in the entire area. Why they chose the El Dorado Hills Towne Center is beyond any explanation. You can also hear every single door on your floor slamming every time someone goes in or out, which they do at all hours. And for $150 per night, you would think you could at least get something quiet and comfortable. Not here. Go somewhere else. And perhaps you folks sitting for hours behind the counter could go make fresh coffee every now and then. What a terrible value for $150 per night. Google really should create a category of zero stars.

Review №11

2023-03-26 11:55:24

Great hotel, great location and great service. We enjoyed a stay on a weekend and yet it was still quiet. Parking was easy and the busy area probably kept it safe. You are within walking distance of all kinds of shops and food. The price is fair too. I was surprised of how big the room was and that they had a tub.

Review №12

2023-09-04 05:18:59

Visit friends with family, Online this place says is a 2 Star, yet I believe they deserve a 3 star at least to be fair. If you are a world wide traveler who have stayed mostly at 5 star hotels you would know of course, rooms a very clean and so spacious, such a great location, good service, clean and as it should available if anything needed. Slept well and comfortably the one night we stayed.

Review №13

2023-09-29 05:56:11

We spent a few days at the hotel. Couldnt sleep.Couldnt regulate the air conditioning. Therefore, we froze.The room was loud. The housekeepers were talkative and spoke loudly. Also, I was able to hear the guests and loud steps from rooms above.The refrigerator was so loud that I had to disconnect it. Therefore, my food and liquids had to be thrown away.

Review №14

2023-08-09 23:07:00

Good central location. Pool was nice and also warm. Rooms & bathroom were clean. I do prefer laminate floors but they hav carpet. The free breakfast was great had many options.

Review №15

2024-03-09 04:33:19

Great rooms, and the hotel is confidently located close to bars, restaurants and shopping.

Review №16

2023-02-17 00:34:37

Our company just finished remodeling the pool and spa for this hotel and we couldnt be happier with the communication and customer service we received from the General Manager! Jenna was easy to work with and was a great liaison between the ownership and the project, and her staff was always kind and welcoming. It was smooth sailing from start to finish!

Review №17

2023-07-26 04:09:29

I found this place in a whim on a long road trip. It was 5-7 years ago. Im from AZ and one of the desk clerks, a new mom was very professional & took care of guest outstandingly. Im not sure if its the same management but I use to look forward staying here it always was a pleasant experience.

Review №18

2024-05-05 04:52:21

If you want hot showers, stay elsewhere. What hotel sets their water temp this low??!

Review №19

2022-07-04 16:25:25

I had a pleasant 7 day stay at this hotel. My room was clean and had generous amounts of toiletries for my shower. The hotel staff were friendly and accommodated all my requests. Its in a shopping center with great restaurants and other retail stores. I highly recommend this hotel.

Review №20

2022-05-23 15:16:28

A very nice stay at this hotel on Mothers Day weekend. Our room was very clean. Loved the contemporary furnishings. Great location right in El Dorado Hills Towne Center. We attended a festival, but even if their is no scheduled event there are many shops and restaurants and live music and a movie theater in the Towne Center. Wonderful breakfast included: pancakes, cheese omelets, hit and cold cereals, fresh fruit, pork and turkey sausage, biscuits and gravy, juices, hot coffee and more. A big thank you to our reservation person, Josh. He did a great job checking us in. I highly recommend this hotel.

Review №21

2021-05-16 06:37:10

Nice location thats close to lots of restaurants, clean rooms with nice desks and a microwave & mini-fridge, and great staff that were very personable and quick to help!(lots of variations in pricing - website is a good start!)Minor issue with power outage for a little while one day, but it was reported to be the whole local area - and power was back soon.Great view poolside... but be aware of next door fitness center doing loud aqua aerobics classes at 8 am.

Review №22

2024-01-15 15:49:35

Bad experience. The AC was loud to me. It didnt have slippers . The inn member was not nice. I wont be here next time

Review №23

2020-10-11 19:45:55

Awesome location with excellent customer service. Rooms are clean. Pool was open and relaxing. 25 minute drive to Apple Hill. Some good places to eat which are walking distance. Sunday morning farmers market was a nice way to start the morning. Playgrounds are just a few minutes down the path along the water. Oh yes and breakfast at the hotel is not sit down but it was nice to have some choices to pick in the to go bag.

Review №24

2022-10-02 04:11:14

First room we got was next to the laundry it was super noisy we asked to change room. Second room was fine but after an hour in there we had a very heavy cigarette smell coming from the AC. We asked to change room again. The last room was very damp and the AC fan was so noisy that we couldn’t sleep.I never complain about hotels but this one was seriously bad.

Review №25

2020-02-08 15:44:40

This rating is long overdue. We had to stay at this hotel last year on February/2019 when our house got flooded for about 2 weeks. We had some idiots staying at the room next to ours with the TV really loud at around 2:00 am with no consideration for people sleeping in the room next to theirs. We had to go to work early in the morning and our son had to go to school early as well. We called help desk and they solved the problem right away. It was hard for us not being able to be in our home because it was being repaired but the staff at this hotel made us feel so welcome!. It made a huge difference to the hardship that we were going through. The room was very clean, the breakfast was amazing!. The location is great! (Restaurants, stores, movie theater, etc). I dont remember the names of everybody that helped us but thank you Andy, and the help desk staff, thank you Abby and cleaning staff and thank you to the kitchen lady and the rest of the staff. You were amazing! I highly recommend this hotel!

Review №26

2023-03-07 20:24:03

I have been going to this hotel for 15 years and in the past year, under Jenna Hoyt’s management, things have gone progressively downhill. On my most recent stay, the hotel had contractors, working on the Wi-Fi, but did not notify the gas until after the fact, so I had a strange man knock on my door and want to “Change my cables”. This was more than a little disconcerting, because I was traveling alone, and he did not look like a Hotel employee. I explain to him that I was on zoom interviews and would be for the rest of the afternoon. I contacted the front desk and they informed me of what was going on, again after the fact. After telling the first man and the front desk that my room would not be available, a second person knocked on my door about an hour later. The really scary part was that the hotel had given these contractors keys to the rooms and he tried to enter my room during my interview. Thankfully, I had the top latch on, and he only got the door open partway. This was so scary for me and the people I was on zoom with, that it took me a minute to get my composure.When my interviews were over, I went to the front desk and asked to speak to the manager. Jenna Hoyt came out with no apology, and started arguing with me about how she needed this done. I was blown away by the lack of professionalism, lack of understanding, and overall rudeness and aggression.I will not stay in this hotel again. My safety and privacy are of paramount importance, and this hotel doesn’t seem to understand either anymore.Oh and icing on the cake, my Wi-Fi wasn’t working at all the following day. Coincidence?!

Review №27

2018-01-10 00:07:40

Location was fantastic and check-in was quick and easy. Everything not only looker clean but it smelled clean too-- my husband and I both appreciated that very much. Beds were lacking in comfort; my husband didnt sleep well and I woke up with a crick in my neck. Breakfast was full of options but most of it was sugar laden. We prob wont stay here again in the future because we left more exhausted than when we arrived, but I believe that is just a matter of personal preference. Otherwise, everything was great!

Review №28

2022-08-21 19:13:21

We stayed in room 118. Had a visitor to our room around midnight in the form of a cockroach. Yuck!! The AC was loud and the cover for the AC was popped off on one corner. Might be how the cockroach got In. The pictures are very deceiving. They do not match the room at all. The only reason I’m giving the hotel 2 stars is cause within walking distance is a ton of bars/restraunts and entertainment. So that was nice. But yeah I definitely would NOT stay here again. I’ve stayed in lots of holiday inn express hotels but thjs is by far the worst. I wish I would have taken pics but I was so grossed out about the cockroach I forgot. 🤢I would not recommend staying there.

Review №29

2019-03-05 17:54:29

Large rooms. The walls were a bit thin, and we had a teething baby. Felt terrible like our kid was keeping the neighbors up (probably were). I wish it had a little more insulation so we could live a bit more freely. The breakfast was your standard hotel breakfast. Its included, so you cant complain. Nice pool and hot tub. Great location.

Review №30

2019-10-14 16:18:30

I will say- location is amazing! I loved being walking distance to the shops and food. The neighboring water with animals, fish, and turtles was a major plus. However, nothing else about this place is great. When we arrived at 10pm we were sent to a room with food on the counter and no sheets on the bed. The room we were given after that seemed cleaner, but when we went to leave, we found some other kids water bottle under the chair. Clearly not cleaned thoroughly. The lobby seemed cleaned about as much. Tables not being cleaned at breakfast, floor dirty and trash left in lobby all day. Also, there is only 1 elevator which is also used by staff and cleaning carts. It can be quite a wait when busy. Staff werent mean in any way but they were not very warm. Towels were extremely scratchy and the shampoo felt like rubbing a bar of soap in your hair. The decor odd and mediocre. Does not feel like a place you really want to be in. Also, the rooms are not very kid friendly at all. End tables and odd corner counter are right at head height and both my kids hurt themselves from running into furniture. The swivel office chair wasnt appreciated either, though I understand others may appreciate it. Blind cords were not child safe attached. The attachment was there but the chain was not through it. The crib provided is not a pack n play and looks like something you might get in an old hospital. It worked okay for our 1 year old that is small but would be too small for a larger kid who would fit in a pack n play. Also, it is higher off the ground so if you have a climber, Id suggest bringing something else for them. Also, the crib is metal and cold and creaks like crazy when baby moves. Just things to keep in mind if coming with kids. The breakfast was so so. Nothing great. Pancakes were rubbery and there werent a lot of easy to take away options. We might come back and hope this was just an off day for the cleaning crew. But we did expect better for it being a Holiday Inn and the great location.

Review №31

2016-09-12 11:54:48

One of the BEST hotel experiences!Super friendly staff. Extra clean facilities all around! Rooms are modern and stylish.First time to be in a hotel room with a ceiling fan above the bed! I love ceiling fans! Thermostat wasnt governed and I could make the room 67 degrees! Pool was clean and very nice. Was able to go for an early morning swim undisturbed then take a nap peacefully with others around before breakfast!Located next to a beautiful corner filled with shoppes and restaurants and a movie theater with several pastry places! Was the perfect place! Wished we could have stayed more than 2 nights and priced at a group rate of $119/night!

Review №32

2017-11-01 14:25:11

The property is great. Location is perfect, and staff is outstanding.The renovation is near completion, and noise is limited.Some of the finishes are poor, but unless you knew they just renovated you might not even give it a second thought.This review is positive - I use this location anytime I am in the area, and wouldnt consider any other hotel.Enjoy your stay!

Review №33

2021-02-22 04:42:58

Very convenient area. Nestled in the heart of Town Center-- there are numerous shops, grocery, gas, restaurants, and a target. Also...Starbucks (needed).The hotel is very modernly upgraded. The rooms are sleek and you can tell have been cleaned (though, the carpets could use a shampoo). The rooms are large and have microwave, kuerig, and mini fridge. Also, there are bath/shower combos.Because of covid, the gym and pool are closed. Also, complimentary breakfast is grab and go. Laundry is closed until further notice. Parking is free.Im here a week. So far so good. No complaints as of yet.

Review №34

2022-05-09 00:50:52

Good clean rooms, friendly staff . Great value for the price and VERY close to lots of FABULOUS and above-average restaurants . (Im partial to the MILESTONE myself - but dont tell too many people cuz i dont want it to get overcrowded!) Theres just a wide variety of options within walking distance, beautiful waterways and walking paths - movie theater - also imax . Rooms are nothing grand or special but clean and decently spacious.

Review №35

2017-12-17 20:24:54

Lovely hotel in a very busy area with many shopping and dining options. Second year in a row staying here so we could attend a Christmas party in the area. Parking plentiful and check in a breeze. Room was clean with a nice bathroom and good lighting. Breakfast cinnamon buns the next morning were amazing with my coffee. Defiantly recommend if staying in the area. See you next year!

Review №36

2019-07-22 08:52:23

Very clean and comfortable hotel. The rooms are big and so is the TV! Lots of places to eat or take out close by! Good parking and a friendly staff. My only wish? I wish it had a bar to have a few drinks to unwind... Yeah, you can go to the place next door but sometimes when youre in the hotel you just dont want to leave ..

Review №37

2015-11-13 05:03:57

What a great facility. All amenities were clean and well kept. Staff was friendly and the location was ideal. It is tucked amongst restaurants, shops and plenty of entertainment. So convenient to be able to walk to grab a bite to eat and have a drink and not worry about driving.The room was top notch as it too was well kept and nicely cleaned. The ceiling fan in the room is a nice touch. I will be back.

Review №38

2022-05-25 18:17:25

Great location near restaurants, etc. Mostly clean but could use some maintenance on doors, shades and toilets. Most of the clerks are friendly and helpful, but they do have one who is extremely unprofessional. I wont say the name, but it begins with a J. During my recent visit, her clothing was unprofessional and I witnessed her flirt with male guests. One of these after his wife walked away. Im sure my wife would not appreciate that, so I wont be traveling there with her. The same clerk was often texting and giggling at the phone as guests were waiting for help. I know its hard to find good help right now, but this is a bit ridiculous. For this reason, Im giving the hotel 1 star.

Review №39

2019-12-22 22:29:16

We were a planned late arrival. Nothing like getting in late and your room has not been serviced. Trash cans full, food items every were, bed unmade, used towels hung over the shower wall, sofa sleeper was stilled pulled out. We called the front desk and we were moved to another room. The second night we were awakened around 11:00 pm by the the incessant barking of a very large dog for 10 to 15 minutes. Once again, we had to contact the front desk to have that problem resolved. The one star was given just to write a review. In reality, the rating is one big ZERO.

Review №40

2017-08-02 02:31:05

Room was newly remodeled. Beautiful television. Everything updated. Great bathroom with backlit mirror and all the great toiletries you would expect at higher-end hotels. Free breakfast is okay could do with the new upgrade. Also my shades didnt work very well and had light coming in throughout the night.

Review №41

2020-01-22 06:07:40

The staff were really nice. The room was very spacious and clean. Great location, a lot of food choices and close to Target and a movie theatre.I spoke on a panel in their conference room. I had a great experience altogether.

Review №42

2017-11-05 18:03:21

Location is great. Room view to the lake was wonderful we really enjoyed it. Customer service was great. Housekeeping staff always greeting customers, breakfast was super convenient and satisfying. Breakfast lady was veru helpful and always on top of refilling food or coffee

Review №43

2017-02-27 23:59:09

Beautiful facility, nice pool. The hotel sits in a really nice little dowtown area. Town Center is full of restaurants, specialty shops, coffee/tea shops, a Regal movie theater, a grocery store and a Target, all walkable around a small central lake/water feature. Hotel sits next to a nice athletic club and spa. The management and staff at the hotel are fantastic. Great weekend getaway spot, or jumping off point to an incredible wine region.

Review №44

2018-11-18 04:10:52

Stayed a quick overnight before a trek to Apple Hill. The rooms were great, quiet, and comfy. Had my wife and three kids with me and everyone was able to rest decently after a long drive to EDH. The breakfast in the morning was great and my son was blow away by the pancake machine. Will definitely stay again!

Review №45

2022-07-24 03:51:08

The rooms are spotless and one of the most comfortable hotel beds i’ve slept in. The manager is very accommodating and personable, the breakfast has a large and delicious variety, and the location is near multiple restaurants and grocery stores.

Review №46

2021-06-13 17:41:39

Front desk staff was rude. Rates were outrageous. We were there for three nights and asked every day to get our room cleaned. It never happened. Had to beg for new towels and had to dump our own garbages. I am a loyalty member but I will never stay at this hotel again.

Review №47

2014-08-07 02:05:17

I have stayed here many times, often for 2 weeks or more. I come here on business as my companys headquarters are located nearby. I must say that the staff are the friendliest, most accommodating, and helpful that I have experienced.I recently stayed at a 5-star hotel in Colorado that, although grand and beautiful, had, at best, mediocre staff. The staff are what make a hotel, IMHO.Although this hotel is rated at 2 stars by Google, the staff seems to think its a 5-star and run it that way. Stay here, youll get your moneys worth and more!

Review №48

2022-07-27 01:27:16

I was assigned a room over the band that was playing very loud and it was late at night. The hotel could did not have any other room and I was told I would receive a refund if I cancelled. Now they are refusing to refund any funds even though they had no other rooms available. The answer now is that they were incorrect in saying they would refund funds if i went elsewhere. Poorly trained staff, inaccurate information provided and they refuse to take responsibility for their missrepresentation of the situation.

Review №49

2019-01-26 19:43:22

This place is in the parking lot of a nice shopping mall. The mall has many restaurants (pricey), shops and a movie theater. The breakfast is ok (free), but I would eat a real breakfast elsewhere. The rooms are very nice, but they are not suites and there is only an office chair or the bed to sit on. They are modern with a lot of hidden switches for lighting and curtain control, so look close. The staff is very responsive and helpful. I would stay here again.

Review №50

2023-08-15 19:30:00

Beautiful room with a perfect location. Good service. The only negative I would say is the breakfast is not good at all.

Review №51

2020-07-13 03:13:23

When I first arrived there was no one at the desk to check in on sat july 11 about 6:30pm. I waited 20 min and someone finally came. I just wanted to go to the room. I spent the whole day at folsom lake. The heat and sun made me tired. There was no conditioner in the shower. The toilet only flushed if you held the handle. I was hoping for a 5* place but breakfast was continental I thought I was getting a full breakfast. There were no spoons for your cereal or oatmeal. I had to use a straw to eat my oatmeal. But then again no one at front desk. My husband was in and out all night and never saw no one at front desk. There was a weird old man in a golf cart patrolling outside but no front desk person. Didnt feel safe. Didnt ask for a refill on conditioner cuz again no one at the desk. We pay the money then made to feel like were barging in on the hotels time. Made me feel very uncomfortable. The room was clean the bed was comfortable the view for the pool was nice. The water pressure in shower was ok. I hope you fix the front desk issue because people come in from out of town and want to feel safe and welcomed. Its not that at all. ☹

Review №52

2018-07-27 16:40:45

Great staff they really stood out and good breakfast. The hotel is nice overall rooms clean and beds comfortable. Lots around it which is great too. The only negative is the ac is quite loud and switched on and off at night. You get used to it but I would rather it just be quiet.

Review №53

2022-01-17 18:59:54

This hotel is a hidden gem. Free breakfast, new rooms, big lobby, great location.The cons: I saw some hairs on the bathtub. They ran out of bananas during breakfast. But its a holiday inn express, you get what you paid for, a solid 3 stars experience lol.

Review №54

2014-07-25 13:56:18

Ive stayed here three or four times. The staff are friendlier than upscale hotels Ive stayed in, the rooms are large and very comfortable and the location makes this hotel walkable to so many wonderful bars, stores and even a movie theater. Its just off the freeway and about 30 minutes from SMF airport so the location is easy to get to as well. El Dorado Hills Town Center was recently built (around 2000) and its a very tasteful area to spend a stay. Something for everyone here. The pool is excellent too! The one thing holding me back from the 5* review would be the breakfast offered -- its free and basic -- but its nothing too special, especially if you have specific dietary needs.

Review №55

2019-12-11 23:50:31

This use to be a good place to stay. Now under new ownership and they are cutting back and it shows. Noisy throughout the night with work being done at off hours to “save money” Rooms not ready in time. Manager does not care since these new owners don’t seem to. We used to stay here a lot, now we will go down the street where I am told they value the customers. Too bad, i liked the location.

Review №56

2022-05-04 19:37:33

Room light at the door didnt work when arrived. Not a big deal, but would expect that to be on the check-list. Door handle was difficult to operate/open after inserting door card/key. Otherwise, enjoyed the convenient location and service.

Review №57

2021-09-22 01:11:12

Scheduled to stay this weekend, so will update if the stay changes the rating for me.However, today I wanted to confirm my reservation and pricing (since someone else made the reservation for me) and I talked to Jennifer on the phone. She was super impatient, bordering on rude, and literally hung up on me while I was trying to apologize for not having my confirmation # (thus requiring her to do a bit of extra work and have slight patience, which she made feel like a big ask).

Review №58

2021-12-11 02:01:27

Before Booking the hotel I call to check the quality of internet, I was explained that t was very good . I found the internet connect to be flaky & was to use it for office calls . I was put across a support team to help me that just ended up telling me my room has low internet strength. I had to miss 5 video meetings . I was not offered to change the room despite my requests.

Review №59

2020-11-23 20:32:43

So our check in time was at 3. We arrived shortly after 3 and tried to check in but they told us our room wasnt ready yet. Fine, we didnt mind waiting a few minutes. Over half an hour later, we asked the clerk if it was ready yet. He said no, but he could try to put us in a different room. We waited some more We agreed and got the keys and went up. That room was still being cleaned. We waited for another half hour for the cleaning to finish, and finally got the room to ourselves almost an hour and a half after our check in time. This normally wouldnt be a big deal but my partner didnt have a lot of free time to spend with me, she had to be home at 9. Would have had 6 hours together, instead we only had 4 and a half.There was also a stain on the clean sheets as you can see in the photo. Another minor issue was the lack of a ceiling over the ice machine by the 3rd floor elevator, as seen in the other photo. There isnt any filtered water for the coffee maker anywhere so I had to ask for some bottled water. The clerk obliged but was surly about it. Wont be coming back.

Review №60

2023-09-14 21:55:27

Great spot in El Dorado Hills to stay at! You can to get to anywhere in a walking distance! Clean and big rooms!

Review №61

2018-02-21 02:09:36

I enjoyed my stay there, but the only issue I had was that the toilet seat was low. Special for a tall people and if anybody make a transaction with a third party website. They need to have a debit/ credit card for deposit if there is damages accure doing the stay. But other than that, I will definitely use this hotel again..

Review №62

2022-04-04 06:23:10

I stayed here the night before my wedding. It was comfortable, cozy, and quiet. It may not be the 4 seasons, but if youre looking for a reasonably priced hotel in the area, this is a solid choice.

Review №63

2018-05-12 15:20:52

Great hotel! Its in an absolutely cute little village with a grocery store, target, and other little boutiques. The continental breakfast was great! Large selection of food items and they all tasted pretty great for continental breakfast. Great location and pool area is beautiful!

Review №64

2018-10-22 20:21:34

Just wanted to thank the HIEX in El Dorado Hills, specifically Maria at the front desk, for your outstanding customer service. We are Gold Elite members, but were not staying at this facility. We were on town for the day to take our grandchildren to Ballet practice, and had a three hour layover to wait for them to finish. We decided to take a chance at using your business center area to catch up on some computer work we needed to get done. We went to the desk, flashed our membership card, and asked Maria if it would be okay for us to use this area for about three hours. She replied, Absolutely. Feel free to use that area, and let me know if there is anything else I can do to assist you.Customer service like this is one of the primary reasons we exclusively use Holiday Inn Express. Thank you so very much for your attention to customer service details!

Review №65

2021-02-21 16:05:08

I came here for my wedding night. Once my group of 8 people reach one room the staff member Frank threatened to kick everyone out. He was rude, unacomidating and tyrannical. When I left the room to be with my newlywed wife i get a call that he kicked me and my wife out for a noise complaint in another room of my wedding group. Before I left I asked him why he had to be so tyrannical, if he was nicer people wouldnt be abrasive to him and the problem could of been solved. He said well you need to snuff out any inserections, that was his response. Obviously this holiday in should never be stayed in, the staff is horrible, and ruined the happiest night of my life.

Review №66

2017-10-23 14:46:34

Very disappointed. This was my go to place, as I am in the area frequently, but the new decor is cold, stark and frankly ugly. The floors throughout look dirty, but I think they are just stained. The two toasters both had out of service signs. Front desk said the new decor was chosen by IHG for all Holiday Inn Express hotels. What were they thinking?

Review №67

2018-09-13 14:58:08

Went here for a date night without the kids. The remodel is awesome. Beds are nice and comfy. I didnt even have to request extra pillows. The breakfast is pretty decent too!

Review №68

2018-11-08 12:45:27

Had a great oversize room! Very modern and plenty of space. Restaurants & shopping are walking distance. Good breakfast bar with selections other places dont offer, like veggie omelette, soy milk, and gluten free bread.

Review №69

2019-01-27 18:14:09

Charged my card over five times, totalling over $1,800 for a $399, three night stay. The front office manager, Frank, advised me he could not back out the charged and it, will drop off in a few days. Charge never dropped off, Holiday-Inn never reversed the charge and Ive had to file a dispute/fraud claim. Be VERY careful at this hotel!

Review №70

2023-12-16 22:31:44

Our experience has been 10 star my husband has Cancer and we stay close to treatments Thank you All

Review №71

2022-08-15 07:52:07

Friendly helpful staff. Quick to accommodate requests. Breakfast foods could be warmer, but good quality food. Very convenient to restaurants, supermarket, movie theater, gas stations, etc.

Review №72

2019-02-25 01:26:34

Best continental breakfast Ive had in a hotel in a really long time. They even had Cinnabon! Super clean comfortable rooms, didnt get to enjoy the pool or jacuzzi but it looked great.

Review №73

2021-01-24 08:25:39

Very wonderful hotel, Covid clean and plenty of hand sanitizer all throughout the hotel! The staff is super professional and friendly and ready to provide whatever the guests needs may be, the rooms are comfortable as are the beds!

Review №74

2022-05-16 02:43:47

Checked in for nieces wedding. Room was clean and spacious. Breakfast was fine for what is offered. Location is great!

Review №75

2017-02-23 05:46:43

Good service and decent breakfast. The room had a Keurig, L-shaped desk with office chair, armchair and ottoman, and a TV that swivels to allow viewing from each of the areas you could sit.

Review №76

2012-10-07 14:21:57

I am so happy with our suit on the 3rd floor. Wonderful view. Alot of things to walk to. Only bad thing is the bar under the rooms window got loud at times. But you just close the window and it went away. Good time in El Dorado hills.

Review №77

2016-12-29 22:35:36

If you are visiting friends or family in El Dorado County, the Holiday Inn Express is a nice place to stay. Its right in the middle of Town Center, and its walking distance to the theater, as well as a handful of restaurants, bars, and shops. Theres a pool, the rooms are pretty spacious, and the staff is friendly.

Review №78

2019-09-22 21:06:58

Holiday Inn Express in El Dorado Hills, California is a great hotel. Here are some pics that are from the area its situated in. A wonderful little pizza place called BLVD 41 is right next door. The other pics are of town center, the area where its located. Cant go wrong staying at this location.

Review №79

2024-04-27 20:12:30

Good hide out with beer/food/spa close by!

Review №80

2019-08-12 04:29:25

Its got everything you need: modern, free breakfast, pool, fitness center, pool, cookies in the evening, laundry available, complementary happy hour drinks, and is situated in a fantastic location with good food options and live music throughout the week. If I could give it higher than 5 stars, I would.

Review №81

2017-09-27 00:34:25

Staff was very helpful in answering all my questions. Hotel had a recent upgrade and everything looks fresh. Rooms are inviting and cozy, also the art in the halls is fun.

Review №82

2019-03-23 22:21:46

Very disappointed with my stay.The air-conditioner in the room was so loud on and off, that I couldnt sleep well throughout the night. On top of that, i had experienced a bed bug issue where i was bitten 8 different spots over the night. Horrific experience and I would never come back!

Review №83

2020-02-17 19:06:42

One of the best hotel stays in a long time. Good service, quiet, everything you would want is within walking distance, they even had vegan options at breakfast. Thank you Holiday Inn!

Review №84

2017-01-27 01:45:00

I walked in for a professional event. It looked just like a holiday inn express. In fact, it was. The same we think this is nice and has zero personality that they all have. I sometimes travel for work. It would be nice if these dippy chains would stop making everything the damn same.

Review №85

2020-07-20 17:17:24

The staff was friendly. Rooms were clean. Its walking distance to several shops and restaurants. They also have free shuttle to the Red Hawk casino!! Which was a plus for us

Review №86

2017-12-03 16:39:20

Nice location, easy access from highway. Beds were comfortable and the rooms have been remodeled, but the new window coverings allow light thru the sides of the window in the morning.

Review №87

2016-11-25 01:37:27

OUTSTANDING PROPERTY, STAFF, & LOCATIONI have used the location dozens of times, and every time it is as good or better then before.The location lends to the experience - the evening reception for rewards members is great!Ill use EDH Holiday Inn Express anytime Im in the area!

Review №88

2016-09-23 04:58:02

The room was very nice and the staff was super helpful. Ideally located near lots of really great restaurants within walking distance beautiful water features behind as well.

Review №89

2020-11-02 00:36:32

Halloween crash pad.Extraordinary staff, Jimmy Dean sausage and biscuits for breakfast adequately soaked up the prior evening indiscretions.Stayed for convenience and would not hesitate to stay here again if Im in the hood.

Review №90

2019-05-15 10:53:39

I know a few of the employees who work there because I work next door. Excellent staff who are very friendly and professional. Also the hotel is right in a beautiful Plaza with great restaurants.

Review №91

2018-04-26 02:33:18

The hotel was clean and modern. My room was very nice, the bed was very comfortable, and the bathroom was clean. Decent breakfast too.

Review №92

2021-05-09 16:43:52

Clean, comfortable with a friendly staff. Within easy walking distance to many restaurants, shops and other retail. Good walking trails around small lakes.

Review №93

2017-05-06 02:33:08

I stayed at the hotel and was given the honeymoon suite. It was really nice. Spacious, and the bath was fantastic. The breakfast was pretty good too!

Review №94

2021-07-28 04:26:36

Great hotel. Fabulous location. Friendly, helpful staff. Definitely the place to stay if youre visiting this area.

Review №95

2018-05-21 00:34:40

Stayed for a wedding and the rooms were phenomenal. Everything we needed and more. Very nice outdoor pool and clean, comfy rooms.

Review №96

2019-10-13 16:55:47

Awesome room. Fantastic bath and shower. Wish I had time to swim in the pools. They were calling me. Wish all hotels were like this

Review №97

2018-08-23 03:35:37

Great hotel. Nice large rooms that have been recently updated. Lots of food and shopping options within walking distance.

Review №98

2018-08-03 17:34:07

All of he staff, from the front desk to the breakfast staff, were so helpful and friendly. Its a beautiful location and not too noisy even though its part of the mall.

Review №99

2019-10-22 18:09:45

I would recommend to stay in this hotel. The space in the double queen room was the most I have ever seen in an hotel. It was clean, people were kind. Great place to stay!

Review №100

2018-10-15 04:08:29

Great hotel, bed is always comfortable and bathroom is nice. The view is either nice or horrible depending on which room you get.

Review №101

2017-07-21 03:08:25

Quite and calm place. The problem is they are not will to help if any issues while check in when we done the booking through 3rd party. Had a bad experience even everything clean on my side.

Review №102

2019-01-02 06:05:23

Room service was late and never brought the iron. But the place seemed comforting and welcoming. Its also right in the city center, so thats a plus!

Review №103

2018-01-18 18:18:28

My husband and I love this hotel. It is in a great location with restaurants near by. Newly remodeled. Great for business travellers and families.

Review №104

2017-04-12 18:35:43

My stay at Holiday Inn was pleasant the rooms where clean, the food was fine, overall a nice not but amazing stay ( not that an amazing stay anywhere could be expected for the price).

Review №105

2019-07-16 03:38:02

We watched the fireworks from the balcony, great view also of the golden hills. Room was clean and comfy.

Review №106

2023-04-25 01:15:27

Needed an emergency stay to help family. Beautiful hotel in the perfect location.

Review №107

2019-08-17 00:36:13

Always enjoy our stay here. Grounds and pool very clean. Housekeeping ladies were excellent and very sweet.

Review №108

2022-11-09 00:49:13

I go here often n I live it clean friendly and in a perfect spot by dinning bars and movie theater shopping nearby

Review №109

2016-05-02 09:43:01

This place was absolutely perfwxt, the room were huge and clean with everything iu might need. Staff was nice and fast. Would definitely be back here and highly recommend

Review №110

2019-03-17 17:22:42

The front desk staff were awesome with tips and helpful hints of things in the area that I had questions about!! Room clean too!

Review №111

2021-07-06 23:13:37

Rude Arrogant morning shift . A manager who thinks he is holier-than-thou. Place is nice but they need to straighten out there morning counter people and manager . The nerve

Review №112

2018-09-17 06:07:27

Hotel is great, good if your here for work, or leisure, breakfast, close to gym area lots of things to do. It a center of everything.

Review №113

2021-07-05 21:30:16

Failed to cancel my reservation then charged me for the room. Front desk manager, Frank S., was rude and condescending. Will never stay here. Dishonest practices.

Review №114

2017-10-17 05:41:59

Clean, modern, and not pretentious. Very comfortable size room. And very good customer service.Would highly recommended.

Review №115

2024-01-19 04:46:58

Nice place good breakfast nice breakfast ladies

Review №116

2016-12-11 02:08:11

The room was good, nothing that stood out. The breakfast was below expectations. The staff was above average.

Review №117

2019-06-10 21:57:37

A typical Holiday Inn. Very clean rooms, great pool, excellent location. Exactly what you would expect at a reasonable rate

Review №118

2021-05-28 09:16:22

Simply the greatest Holiday Inn Express I have ever visited. Ask for the Lakeview Room its exceptional.

Review №119

2018-07-02 02:36:13

Rooms were clean and and staff was friendly. Great breakfast and a nice, clean pool.

Review №120

2022-12-27 01:33:11

Loved the location very convenient! In walking distance for everything!Clean room and professional staff!

Review №121

2016-09-05 05:10:00

On site for an event. Clean facilities, bathrooms and lounge area. Pleasant experience overall. Did not check in or use hotel.

Review №122

2016-09-27 09:08:09

Very clean room. The staff were both friendly and helpful. A lot of good food nearby

Review №123

2018-07-26 11:29:27

Right in the middle of town...Walking distance from some great restaurants...Staff is always nice & courteous...Grounds are always clean...Free continental breakfast 🍳 👍🏼

Review №124

2016-12-04 05:49:21

The staff was great and the room was clean. Great central location for several different bars.

Review №125

2016-09-18 14:33:39

Always a good stay here. On the highest par of the Holiday Inn brand hotels. This is a great hotel in a great area.

Review №126

2019-11-09 19:17:26

Great hotel. Best in the area. Used to have happy hour. Bring back the booze!!!

Review №127

2018-11-16 04:09:16

Good hotel and great location. I dont care much for hotel pools generally but this place has a nice one.

Review №128

2018-07-21 02:41:53

Good service nice rooms and really cool pool area, just wish they had patio access for smokers

Review №129

2018-09-07 01:05:12

Great place and very affordable. Everyone was polite and helpful. Great amenities. The place is well maintained. Highly recommended!

Review №130

2017-09-16 06:04:45

Clean, very friendly staff, walkable location, good breakfast. Only downside was garbage pickup at 5:00 am

Review №131

2017-10-10 14:02:19

Spacious rooms and decent breakfast, but cleaning service could be a bit more organized.

Review №132

2019-01-29 03:10:05

Had a great experience! They just need to get their liquor license back so they can start up their happy hour again!

Review №133

2018-09-23 01:40:07

Great location, nice rooms, friendly staff. Had to unplug the refrigerator, but that is normal now.

Review №134

2017-05-11 05:19:10

Very nice hotel for the price! Super convenient location plus clean and comfortable.

Review №135

2017-11-24 05:04:55

Stayed one night. Was perfect. Clean room, comfortable bed. What more can you want?

Review №136

2017-08-23 02:07:40

The location is convenient and the meeting accommodations are nice. It was a little noisy due to construction in the lobby.

Review №137

2019-08-26 12:56:53

The rooms are big. the pool is great. breakfast was yummy.

Review №138

2018-10-12 02:07:24

Nice clean rooms, friendly staff. Decent amenities. I would recommend this place!

Review №139

2021-05-11 14:34:24

Loved the room very clean and quite and Frank at the front desk was very helpful.

Review №140

2023-02-18 15:50:08

Nice Hotel. rooms are updated. Great stay

Review №141

2020-09-08 13:18:10

Nice place but, phone in room did not work and the room coffee pot had not been cleaned! Convienent for shopping.

Review №142

2021-05-30 22:43:18

Horrible check in experience, our confirmed room was no longer available and had to take a different room then the one we made reservations for.

Review №143

2018-11-22 15:27:01

Newly renovated with friendly staff. Perfect place to stay when visiting Apple Hill!

Review №144

2021-06-07 21:39:24

Always stay there.Best pool(its open)Local food next door.

Review №145

2016-10-07 22:41:47

Awesome Hotel, we stay there often, but IHG Rewards seems to loose our Club Points! Epic FAIL

Review №146

2021-01-27 01:43:37

Great Hotel. Big room with a whirlpool tub. Will stay again.

Review №147

2018-02-18 01:32:01

Convenient location. Good continental breakfast. Clean room. Attentive staff.

Review №148

2017-01-29 01:23:43

Great location, lots of good shops and restaurants around. Rooms are very new and clean

Review №149

2019-02-07 16:19:14

Best breakfast at a hotel ever! Quality and space with a great assortment of entrees.

Review №150

2018-01-24 17:07:27

Clean rooms and great breakfast. Lots of great restaurants within walking distance

Review №151

2018-03-13 19:43:06

This was one of the nicest hotels Ive stayed at. The staff was so friendly.

Review №152

2018-07-28 18:45:38

Excellent hotel for the price and location alot of cool things to do there.great restaurants

Review №153

2018-07-26 05:54:23

Rooms were decent. Lots of screaming kids running down the hallways at 11 pm at night

Review №154

2017-12-26 14:16:02

Conveniently located. Several food options available nearby. The facility is renovating its interior. Friendly staff.

Review №155

2018-02-06 02:51:39

Clean, renovated / new hotel, all good and convenient, but the service is average.

Review №156

2016-10-13 04:49:56

We met to hear a presentation on the John Adams Academy and the hotel was ver g professional and accomodating.

Review №157

2016-08-29 21:20:51

Great hotel. Staff was attentive, rooms were clean.

Review №158

2018-05-20 16:08:23

Great location. Near lots of shops. Breakfast was good, different options.

Review №159

2024-07-01 02:13:37

No one answers the phones.

Review №160

2017-06-03 15:16:57

Great room, large with balcony overlooking lake, clean and comfortable.

Review №161

2020-11-11 22:01:55

I always stay here when in town. Perfrct in every way...friendly staff, clean rooms and close to everything.

Review №162

2019-03-23 14:39:28

Awesome location! Clean rooms and a good breakfast.

Review №163

2018-10-22 23:35:38

Great staff. We had trouble getting a full breakfast as they ran out because of a convention.

Review №164

2018-05-12 01:31:01

Rooms are great, but the walls and floors are a bit thin. I can hear quite a bit.

Review №165

2021-02-12 05:54:04

Great rooms clean. Friendly staff. Convenient location

Review №166

2017-06-27 16:15:20

Surprisingly comfy beds and great location with man-made lake and eateries around.

Review №167

2018-04-03 02:41:37

Good Breakfast. Need a better pancake maker. Need maintenance on their p. Maker.

Review №168

2017-07-26 21:33:54

Great newly remodeled rooms in a great neighborhood. Would stay again.

Review №169

2022-12-15 15:00:05

Nice rooms and good service for a good price

Review №170

2017-04-06 04:34:48

The workers were extremely nice and attentive. The location is excellent as well.

Review №171

2020-02-19 13:49:21

Our employees were always happy here and kept using for the last year.

Review №172

2017-05-29 18:33:46

The ten of the hotel for graduation event the staff there was very friendly and nice.

Review №173

2019-01-17 20:29:11

It is basic but comfortable. Nice free hot breakfast.

Review №174

2019-01-02 22:31:57

Patient staff, good breakfast selection and comfortable rooms

Review №175

2018-06-25 03:19:28

Great room, love their breakfast, and the pool and hot tub!!!!!

Review №176

2017-12-30 03:35:52

They gave my room to somebody else before I got there, but they gave me the keys for that room not realizing it was already occupied.

Review №177

2023-06-20 14:38:54

Best Breakfast Ive ever had!

Review №178

2017-05-02 02:03:49

Really great hotel, clean, friendly staff and in a great location

Review №179

2018-01-21 03:24:56

Great place to go I had driving school there and when it comes lunch time everything is close enough to walk to

Review №180

2022-05-14 20:14:45

Good Hotel. Walking trail. Close to food, movies, good location.

Review №181

2023-10-22 23:19:17

There for a meeting. Very accommodating.

Review №182

2022-12-17 21:02:59

Nothing but great things to say. Cant wait to visit again

Review №183

2018-12-20 14:34:26

Nice hotel. Service was of quality and the staff was great.

Review №184

2017-01-07 20:57:15

Nice clean rooms and summer time the pool is great

Review №185

2017-06-27 01:03:13

Very nice newly remodeled rooms. Friendly staff.

Review №186

2023-03-29 02:47:02

Nice and clean with many restaurants nearby.

Review №187

2018-09-18 10:38:25

Staff was great.. Clean room. Limo service to Red Hawk

Review №188

2018-05-24 08:59:27

Local night out on the town place to stay. Comfortable without the foofoo.

Review №189

2024-01-24 10:46:24

Love this place so much

Review №190

2017-03-22 22:01:41

It is located within walking distance to restaurants, bars, theater and shopping.

Review №191

2018-06-09 22:36:58

Very respectable and curteousy staff. Clean and comfortable.

Review №192

2019-01-20 19:49:01

Totally loved our stay, nice location

Review №193

2022-11-14 13:31:43

Great location, nearby restaurants and freeway.

Review №194

2023-07-18 05:17:19

Absolutely incredible! LOVED it!

Review №195

2017-01-26 09:28:50

Nice room with an affordable price and very friendly staff

Review №196

2016-12-04 05:53:02

Polite, helpful, and clean. Hard to find close parking

Review №197

2018-03-13 23:04:44

If youre not in a suit and tie, they treat like trash.

Review №198

2018-06-29 16:02:43

Ask for Frank - what a great employee - clean, new and a great staff

Review №199

2016-11-18 05:27:19

I dropped off a package there. Not sure why Google wants my review.