Holiday Inn Auburn, an IHG Hotel in Auburn

Review №1

2024-05-30 02:55:07

Very nice hotel, great location in Auburn. Theres a pool, hot tub and gym. The rooms are large and beds super comfy.Perfect for relaxing in between outdoor activities.Easy access to supermarkets and downtown.

Review №2

2024-02-07 06:33:45

I was excited when I won a date night package back in August last year, which included a 2 night stay here at the Holiday Inn. It had an expiration date of February 25th. With more family complications than expected came along... I had thankfully been in contact with Lori Swift, the general manager. She was so wonderful, and she extended the expiration date to May 15th. We finally completed our free two night stay this past weekend, and this is how it went.We pulled into the hotel parking lot, which sits up on the hill right behind In-N-Out. We walked into a beautiful, clean lobby. We checked in with Matt at the front desk. He was welcoming, full of energy, and friendly. He informed us about breakfast and where it was. The cost is $11.99, but if you know the night before if you wanted to go, it was only $8.99. Of course, we decided to give it a try. We were given a parking pass and directed where to park so we would have easy access to our room.As we entered the room, it was dimly lit. Looked clean. The bed had 4 large fluffy pillows, nice clean and not wrinkled bedding(very firm, comfortable beds). We had a mini fridge, microwave, and a mini keurig. There was a desk and a lounge chair, drawers, and a closet with an iron. The bathroom looked clean... they had cute mini Dove bars of soap, shampoo, and lotion.Around 2 a.m, I got up to use the bathroom and stepped on something sharp. Then toilet clogged. There was no reason it should have. Being so late, I didnt feel like calling the front desk at that moment. As we got up in the morning around 8:30 a.m. breakfast, we went to Maxs to try their breakfast. The chef was making omelets on the spot. They offered a selection of veggies, bacon, and cheese to go with it. I went to use the restroom while my omelet was made, and it was finished and on the table when I came out. To the right of the room, there were chauffers with country potatoes, scrambled eggs, French toast, and biscuits. Gravy in its own chauffer. There were cereals, juices, and coffee available. I got a plate with some country potatoes and a biscuit and topped it with gravy. As I sat to start on that, the food was barely warm. Cold biscuits and cold gravy. I pushed it aside and decided to eat my omelet. At least that was hot.When we got back to the room, thats when we remembered to call the front desk for the toilet. When I let maintenance in, he asked me if I wanted to plunge it. NOPE. After he finished, the toilet looked kind of gross, and it stayed that way. Thats when I went to jump in the shower, and I noticed there was a smear of FECES near the toilet paper. We were beyond grossed out. We talked to Matt at the front desk and let him know most of the breakfast was not edible bc it was not even kept warm(that can cause a food borne illness of not kept at an appropriate temperature). Then, we told him about the smear of feces in the bathroom. He got someone up there right away to clean it.We didnt even bother trying the restaurant attached to the hotel. We were pretty discouraged by the breakfast offered. I was also disappointed when we checked out. The man at the front desk on Sunday morning stated, Well, the room was free and you did not pay for breakast...As if we didnt deserve any better because we did not pay for the days or the food that was not edible.Overall, I dont think I will be back to this hotel in Auburn. They dont know how to clean a room. Maintenance wants me to plunge their toilets. The breakfast offered was not even warm. I was the complete opposite of impressed. For dinner on our second night, we got dinner elsewhere since we were so discouraged by the breakfast. Its absolutely not worth $11.99, let alone $8.99.

Review №3

2024-04-13 20:26:10

This is a great Holiday Inn. Very friendly staff and nice attached restaurant with many others nearby too. Just bring your own k-cups because they have only 2 flavors and they arent very good.

Review №4

2024-02-12 23:39:57

The staff here are wonderful to work with. I had to reserve quite a few rooms in a short amount of time, and Lori consistently was pleasant and such a problem solver. Thank you!

Review №5

2024-05-25 15:36:02

Really love their service. Jose is very helpful but like the other front desk woman/they must have fired.

Review №6

2024-05-24 01:11:33

Fabulous hotel. Comfortable beds, clean rooms, hot showers, and friendly staff.

Review №7

2024-05-13 18:31:18

Will stay here again.Excellent customer service!Staff went out of there way to send me an important document that was left behind. Thank you!

Review №8

2023-11-19 02:40:57

I went for a convention, but am local so I didnt get a room. The space is great, although not enough restrooms. The restaurant is good. I did hear good things about the hotel from those who stayed over.

Review №9

2023-08-18 16:31:13

The Holiday Inn in Auburn is a great place to stay if visiting Auburn or on the way to Donner, Truckee, Tahoe, etc... They are very dog friendly and even gave my pup homemade treats when we arrived! The staff is very friendly and helpful, breakfast is great, rooms are clean, and theres an onsite restaurant. The pool area is also nice. Theres a large area outside of the pool with tables, these came in handy for takeout. Its right off of the 80 and Tesla chargers just up the street.

Review №10

2024-06-09 14:45:13

Stay here!!! Theres a pool, a pingpong table and an in-n-out! The staff here were very kind and welcoming.