Hilton Garden Inn Santa BarbaraGoleta in Goleta

Review №1

2024-05-30 14:20:16

Visited Goleata, California, and stated here at the Hilton Garden Inn. It was a very easy check-in process, and the staff was very nice and courteous. It took less than 5 mins to get my room.The lobby was very nice and had plenty of items in the shop to snack on and drinks to bring to your room. The specialty coffee machine was out of order but made due with the black coffee that was made.My room was on the corner and faced the pool, so it was very nice. The weather was beautiful, so I was able to keep the windows open all night.Overall, it was a great stay, and I will be back.

Review №2

2024-05-31 17:29:44

My brother and I stayed here for 6 nights.Pros:-Clean room, fairly spacious-Comfortable bed-Enough power outlets (esp near the beds)-Small amenities such as microwave and coffee maker were included-The bathroom mirror had a ring light around it that I liked.-close to Target, ihop, and 101 freewayCons:-Thin walls, you can hear what the people next door are talking about-We were offered 4 bottle of waters upon arrival, and didn’t receive any more for the rest of our stay-Wifi was spotty at times

Review №3

2024-05-19 21:50:28

Stella, the manager is extremely rude. She was very short and condescending to my mother when she didnt understand something and asked a couple of questions.Unfortunately, this isnt the first time the staff at this location has been unprofessional.May I suggest to management (above Stella) to retrain your employees in politeness, respect and overall customer service. Dont be in the business of hospitality if you dont know how to be hospitable.

Review №4

2024-03-09 17:44:46

Just checked out, worst experience with Hilton ever. I asked the lady at the dinning area I’m a diamond member and if I’ll have free breakfast. She stared me and said I need to pay $19 for each person, and she didn’t mention any food credit in our conversation. We bought bottled water yesterday and this morning, I asked the lady at front desk if we can have two bottled water, she told me they usually don’t offer this but still gave me two bottled water, like this should not be something I asked about and she was doing me a big favor. While when I stayed at other Hilton hotels, bottled water, beverages and snacks were sent to my room daily for free. I asked the front desk people yesterday we need two separate beds (one for me and one for my child), and were told queen beds rooms were sold out, but they can add an extra bed with $25 charge. When one of the ladies at the front desk sent the bed to my room, I said thank you to her, she didn’t even respond and just walked out of my room. I don’t know what’s wrong with this Hilton hotel but won’t choose it in the future.

Review №5

2024-03-26 23:17:33

It was great stay but . You can smellThe exhaust from the cars and free way near by when you’re relaxing pool side .Roof top dinning has a cool view and great accommodations.

Review №6

2024-01-31 18:27:07

This is the first Hilton Garden Inn hotel I stayed where they didn’t offer any breakfast, which is a shame. I used Hilton’s services before in Europe and also in Asia, but breakfast was always included, especially for the exorbitant price they are asking for a room. They didn’t offer any shuttle to the University either, nor they did to the nearby airport.

Review №7

2024-03-18 05:42:29

This place would get a solid C for defining an eh hotel but there was a fight at the rooftop bar the one night we stayed here. Im not quite sure which was worse, the music, the three man fight between two guests and a staff member, or how nonchalantly the whole thing was handled.

Review №8

2024-05-14 22:06:37

Make sure you never make the pre-paid reservation. Those are non-refundable. My business trip got cancelled and they hotel will not provide credit for future stay and will not make a re-fund.

Review №9

2024-01-02 22:56:47

People at front desk were nice and helpful however this place do need to invest in few carpet cleaners. Lots of old stains on the carpet and I bet some of the area (especiallyceiling and corners) they never cleaned once.

Review №10

2024-01-23 21:10:49

I stayed over night on the way to San Francisco, good atmosphere, clean room, with small pool. The compliment breakfast good.i took the photo from the room