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Hilton Garden Inn Los AngelesRedondo Beach in Redondo Beach

4 (199) 2410 Marine Ave, Redondo Beach, CA 90278, United States

Hilton Garden Inn Los AngelesRedondo Beach image

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Hotel

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Redondo Beach, Los Angeles County, California, US

Phone: +1 310-727-9999
Site: https://hilton.com/en/hotels...

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Total reviews rating 4

199 Reviews for Hilton Garden Inn Los AngelesRedondo Beach 2024:

Review №1

2024-05-20 05:06:08

The stay, service, and experience was excellent. Rooms were large and modern; flat screen tv, king bed, desk, chair, and modern bathroom. More space in the room than I’ve had in my own apartment.The service at the breakfast counter was excellent; thanks Jesse for being so accommodating. Pricing for food was standard in this selection of hotel, I wouldn’t expect more or less. Our stay included the parking package over a breakfast package so we had to expect to pay for additional services during our stay and not be overwhelmed by paying for breakfast.Location from the airport was reasonable and it was easy to access the freeways to get to where we needed to go in the city. Close to the beach, but not close enough to the airport to be worried about crowds, traffic, or airport sounds.Fire alarm system works great and is up-to-date. A false alarm during our stay brought up my only recommendation, a PA system would be great to announce if hotel guests should be leaving the hotel right away or not be concerned with a false alarm.Be aware of noise concerns, did get woken up by rowdy guests outside and inside the hotel…usual concern when sharing spaces.Great location, great service, great price.

Review №2

2024-06-07 20:49:23

Very nice staff! Rooms are nice and location is convenient for my needs with work. They have a pantry/grab and go area that can be billed to your room, a bar, a restaurant and room service! They also have a breakfast buffet every morning, but I haven’t tried that yet as I was trying to save money and time in the morning. Already booked here again for the next trip! Thanks for the great service!

Review №3

2024-06-04 07:24:39

Spend the extra points or money and go next door. I have checked in here twice now because the family business that brought me here has taken longer than expected. Both times I have had to move rooms because the thermostat was broken in the first room. I am from a northern climate and need to sleep at cool temps.At the second check in I asked for a room away from the freeway hoping to lessen asthma attacks. They were accommodating, but of course the thermostat didn’t work, so I had to repack my unwieldy luggage full of paperwork and move down a floor completely unassisted. I dropped my already filled-with-filtered-water cpap chamber on the hallway rug and dropped my box of really good leftovers on the elevator floor while trying to exit with two suitcases. The second room was reasonably comfortable both times. The second time, the original bathroom smelled moldy. The experience has been frustrating, embarrassing and aggravating. I am not used to feeling this way about Hilton branded properties.

Review №4

2024-06-21 19:02:37

So today I was forced to leave my PAID FOR hotel room .. because they scheduled their fire inspection conveniently while still charging for the stay 100% .. with flashing lights, Loud decibels horns not safe for kids !People coming into a private hotel room to check alarms .. all around a bad ! experience they forced you into without prior warning when booking to stay at this hotel .. also aside from that …!Sink drain clogged ! Toilet seat not working! Not good quality room ..and be aware ! $20 a day to park your car and no free breakfast ..so there are plenty of hotels nearby, I recommend you look into those .

Review №5

2024-05-08 03:15:44

Always clean. But.....No water bottle provided. No bandaids available. The pool was filthy and freezing!!! Its nice to have a Tesla charger out front.

Review №6

2024-04-20 16:56:57

Check you bill!! they will screw you every chance they get. Im done staying at this Hilton property. shame on me for staying here. Lately almost every time Ive stayed here I get screwed over. this time wasnt any different. I even called and they still havent done anything even after they said they would fix it.Ohh, and I noticed it’s gone this way since new manager started here.

Review №7

2024-03-29 23:46:36

The hotel was beautiful, the staff was friendly and the location was convenient. I will definitely stay at this location again, whether business or personal. Lots of restaurants and shopping in the area. They also have charging stations for Teslas.

Review №8

2023-11-28 00:40:42

Hotel exterior, lobby and bar are nice but the rooms are tired. Stayed here recently for two nights as my company regularly books this hotel for employees. I found the rooms to be worn and the amenities to be outdated. My shower door did not completely seal resulting in a bathroom full of water. The vanity and toilet are for people at are 59 and smaller. I am 6 3 and had to squat to shave and deep knee bends to use the toilet.The A/C system in my room did not sync with the wall controls so I had to manually adjust them at the unit. The cable TV did not work when I arrived and after calling the front desk they sent someone to fix it which required a reboot of the cable box.No alarm clock in the room which seemed strange.They do not make up your room every day. They do it every other day. The breakfast bar is nice but overpriced for the value of the stay. $21 for two eggs and toast? Why is a basic breakfast not included in the price like other hotels in this price range?My stay was during the week and the bar ran out of bottled beer during my stay which shows they just are not managed well and they are only open from 5PM on. The bar staff ignored me and walked the floor arranging the flowers on each table while I sat at the bar waiting to be served.Scheduled to stay there again in a couple days so lets hope I have a better experience this time.

Review №9

2024-02-22 02:56:13

Nice hotel. But the elevators are horrible slow. Cant even use the stairs because they exit outside and the door doesnt open from outside. So on a busy day, you wait forever...

Review №10

2023-06-12 12:51:44

In the past I have stayed at Hilton hotels for numerous reasons, the main ones being that I can always tell that they value their guest experience and take very good care of their hotels. Also that they have great amenities which makes traveling easier.This trip was different.At check-in, I was grateful they let me check-in 30 minutes early, we were extremely tired from traveling and it was nice to be able to get in and relax a bit. However, the front desk staff made it abundantly clear that they did not appreciate my asking to check in early. I definitely could feel the tension. And when my child asked where the bathroom was in the lobby so she could use it, the front desk lady told her they don’t have one. What?!?The room was clean, I was also grateful for that and the space was great. But it was definitely old and outdated and the bed was squeaky.My biggest issue with this trip was my room was right by the pool/jacuzzi and there was a person washing themselves (brought their own soap and everything) and brushing their teeth IN the jacuzzi…when I brought this to the attention of the front desk, I assumed the jacuzzi would be closed to be disinfected/cleaned…that did not happen, there were guests in the jacuzzi throughout the night until it closed.Side note, do not get a room near the pool/jacuzzi, they allow guests to swim/soak late and it was extremely loud and hard to sleep. I didn’t even want to say anything to the front desk because I knew they wouldn’t care based off of how they treated me at check in and when I let them know about the jacuzzi bathing.While I will definitely be staying at Hilton again, I most definitely won’t be staying at this one.

Review №11

2023-10-03 06:11:07

Stayed at this location for the first time and I can’t say it was the best Hilton. Check in was slow with a few people waiting in line. Not sure why they charge $20 to park, I guess because they can in the area, but it is a very high traffic area since the are like 3 hotels right in the immediate area.Room Cleanliness : There was hair in the shower and the bed sheets had some spots on them. The mattresses did have mattress pads so didn’t see any bed bugs but based on some of the spots on the sheets may have been an issue in the past, don’t know. Elevator certification was not up to date and the elevator shuttered in a scary way when it got to the floor. I will not be staying at this hotel again.

Review №12

2023-09-17 15:21:50

Convenient location with all the amenities! This was a last minute stay since the Hampton Inn had a broken elevator. Needless to say when we arrived Erica at the front desk was very professional, genuinely helpful and empathetic. The rooms were clean and quiet, bed is comfy, although I didnt understand why room 422 had an outdated shower and room 420 (we had booked two rooms) had a newer glass shower with a waterfall shower head? The rooms were right next to each other and I had no idea what my son was talking about what waterfall shower? The breakfast downstairs is a nice touch, make sure you go early!

Review №13

2023-10-09 20:36:47

I stayed here for 5 nights in a room with an upgraded shower and I would not stay here again. The shower took 10 minutes to just heat up and never actually got hot. The low flow shower head leaked and was not enjoyable. Maintenance never fixed the issue even though I reported it the second day. The TV was almost unusable with TV channels taking 10 seconds to change the channel. $20 dollars a day for parking is pretty unreasonable too.

Review №14

2023-08-28 01:18:38

Great hotel. Very clean, comfortable beds, nice shower, air conditioner works well and the hot tub is very relaxing. I dont like that breakfast is not complimentary. Great amenities like a gym and laundry room.

Review №15

2023-11-27 00:44:14

As short notice as it was, I appreciate the understanding and efficient served they provided. Due to unforseen circumstances we had to reroute our weekend for a funeral and the gentleman working this morning was very respectful and appreciate the understanding g about helping me with pre check in, we had alot of finish up and the fi real home and he was able to answer questions and provide assistance with me and my parents to get some rest before our worriful day. Thank you again. For assisting and providing tremendous service for our unforseen turn of eventful day.

Review №16

2023-10-10 16:35:03

Wow what a change from when I first wrote a review on this place. Had a second stay on October4 and 5 of 2023. The front desk when I stopped by in the afternoon the lady was just rude and gave the impression I was bothering her by asking about our rooms status. When we went back to check in in the early evening the incompetent desk clerk was not able to handle the job. After waiting in line for 30 minutes, and yes being the next in line, I suggested she call the manager to help her. She sad she would call after she got done with the checking in guests. QUESTION: if you wait until you are done then why would you call for help. Then to charge for parking when there is no choice but to pay 20.00 for parking in the regular parking lot. Yet they allow people off the street to park for free. Room was dirty and smelled of smoke. Spots on the bathroom floor like the floor had never been cleaned, wall paper pealing, bed very uncomfortable. THIS PLACE IS NOT WORTH ANOTHER VISIT. I will be making another trip to the area in November and every 6 weeks or so in the future. Guess this place is too busy to worry about return guests.

Review №17

2024-02-20 04:18:21

My room wasnt ready at checkin time, but they did change rooms for me..Only downside is bar/restaurant at dinner time is very limited and was slow

Review №18

2024-06-19 08:02:34

First time in la so roads were a little tricky but hotel seemed solid

Review №19

2023-09-21 03:44:40

The rooms were clean.However, I did book this location because of the jacuzzi. But, it had caution tape around it. That was an extreme bummer. Honestly, if I had known, I would have gone to another hotel. I will now call hotels beforehand; lesson learned.The bartender Juan was amazing and very helpful. But, as I enjoyed the bar, there was a black out. It was resolved in ten minutes but was very annoying.Also, the shower oddly dripped, and the towels were little.Ive enjoyed Hiltons before, but this one didnt quite meet my expectations.

Review №20

2023-10-05 19:50:11

The hotel was pleasant, the rooms were very clean. The fitness center was good, but there was no hand sanitizer. The pool and jacuzzi were not usable, due to being unclean.

Review №21

2022-11-28 05:06:23

Booking was easy online through Hiltons website. The value of the hotel was the best in the area for the Thanksgiving week/weekend.Check-in was very smooth. Staff was very nice and patient with us as we had multiple rooms and changing cards on file. She did also explain to us that the hotel was under renovation so only the first two floors were available for use, Thanksgiving day they offered all guest a Thanksgiving Meal down at their cafe, and scheduled house keeping for our stay. Because I was a Hilton Honors member, she also gave our group discounted parking.Room was nice and big and clean. Housekeeping was notified of our cleaning schedule and stuck to it.Overall great stay. Loved that the hotel is close to plenty of shops and restaurants. Only con is that the route to get to the hotel off the 405 is through Costco and some car dealerships.

Review №22

2023-05-12 15:28:32

I left after 1 night despite a 3 nights reservation. I did not like the loud highway noise in my room all night. That, combined with what felt like an old soft bed, robbed me of some sleep. The hallways had a few piles and some bags of trash the night I checked in and it was still there next morning. I checked out after one night, canceled the next 2 nights. The person at the front desk did not ask why i was leaving early or if I had a good stay. Left May 8, 2023.

Review №23

2023-08-31 23:30:34

The hotel was reasonably priced. The rooms was big and clean. Paid parking witch I dont understand where else do you want your guests to park. If you stay at the hotel male sure to book a room on the parking side and Not the highway side. Its busy all day and most of the night. Abit noise if you are a light sleeper.

Review №24

2023-11-28 21:17:28

I stayed 4 days and was told maid service would be every other day. I did not have maid service. Other than that the hotel and staff were good.

Review №25

2023-08-12 18:36:54

This Garden Inn is kind of disappointing. They nickle and dime you a lot. For instance, there is a $20 charge for parking, but its just a plain old park at your own risk parking lot. No guard, nothing. The shower didnt work right, either. The $10 credit gets you a Coke and a candy bar. The room was right on the freeway, so it was quite noisy. This is not how Hilton should treat its Diamond customers. Their value proposition is faltering.

Review №26

2022-06-06 19:24:23

We came here for a two-day retreat and had a fabulous time due to the attentiveness of the staff. Our event planner, Danielle, was outstanding as well as Jesse, who took care of our every need, and Joshua, who provided delicious, carefully curated and crafted breakfast and lunch - he took the time to listen to our vegan and gluten-free staff to cook specialty meals for them, as if they had their own private chef. We had such a good, relaxing time and the front desk staff made us feel at home. Enjoyed the fitness room and other amenities in this sweet little hotel. Its sitting there off the freeway so it looks ominous. But its so quietly and lovely inside.

Review №27

2024-04-30 20:03:54

Excellent stay. Clean and tidy room with spot on service

Review №28

2023-07-01 18:20:27

I traveled here for business and I felt that this hotel was very nice. It has a nice layout and the staff was nice and the rooms were very nice. I have no complaints and would definitely stay there again if I was in the area.

Review №29

2023-04-09 20:24:47

Very disappointed with this hotel as weve previously stayed at this specific location before. The check in service was awful and not a friendly feeling especially after someone is coming in from either a long drive or flight to a hotel.The shower head was throwing out water making a huge mess I called the service desk was told someone would look at it the next day .... nobody showed upI had also made a comment about our room not being cleaned had to call to for 4 towels and 3 toilet paper and during that conversation I was told well, how long are you staying . Last time I recall it wasnt her business how long I was staying if they didnt come in to clean my room the first night how can I ensure they will do it the following day of my stay ? Let alone when the shower head is throwing out water everywhere.Second stay once again no room service was done.NEVER again am I staying here let alone with the basic simple service any person that is staying should be receiving.

Review №30

2023-04-13 01:04:45

My husband has stayed at this hotel a several times and was recently staying there on a business trip. Hotel charged him $250 for “smoking fee” which he doesn’t smoke. Then the hotel said it was the damage fee for the curtain which my husband never committed to it. Tried calling the hotel a few times but the manager refused to speak to him. It’s been 2 weeks now and no one has called. Overall, very unprofessional and bad management. Will never stayed there and will not recommend anyone to stay there.

Review №31

2022-08-15 18:44:29

I was there for a couple days. The hotel is huge but not well maintained. Looks old even though is new. The breakfast buffet is better if you skip it, no signing go somewhere else. One waiter overwhelm if you have 1.5 hrs to spare in the morning then go ahead. The hotel was quiet. Housekeeping only on request and you have to request it 24 hrs before really? I mean at least put some extra trash bags and towels. For an overnight its perfect.

Review №32

2024-02-07 02:26:04

Overall this place need an upgrade and changes to the room but the location is close to the De almo mall and other stores!

Review №33

2023-09-24 15:58:15

Do not stay here guys their maintenance man went on the gay dating app Grindr and fished me.... After having two nights of no hot water... Which was never heard of in a Hilton Hotel. The hallway they put me in stock and on my check out about 9:30 in the morning the fire alarm went off for about 20 to 25 minutes complete hell.

Review №34

2023-07-11 00:45:33

I gotta say it was worth what we paid for our stay cause the rooms were very clean tiddy and nice and the service was excellent. The only thing that bothered me is that when we checked in they said it be an extra $20 over night parking fee a day which I dont appreciate and think it should be included in the stay since most people do have a car why would you charge extra??

Review №35

2022-11-10 04:48:04

They front desk very unprofessional, they don’t give you a nice welcoming. They hold conversations as if you aren’t standing there. One of the elevators look as if it should be out of service, all tape up with silver duck tape.Then they try to charge me for a $6 bottle of water that has been sitting in the room.Not a good hotel and you better record everything, before they try and change you for something you didn’t drink. Check out is at 12pm. Why house keeper knocking at door 11am. Then you apologize for knocking. Lady you crazy!Never again! The worst of the Hilton family I ever experienced.

Review №36

2022-03-15 21:29:50

Front desk staff was warm and welcoming. But the hotel room itself wasnt that great. The smoke detector was barely secured and was just hanging by the wires. The bathroom sink had a strong unpleasant odor whenever you run water. The bathtub plug was missing. The carpet was dirty. The refrigerators shelving was not installed correctly. The hallways smelled like weed(but thats probably from the other guests). Housekeeping knocked on our door at 8:40am asking when we will be checking out which is contrary to what they advertise(staff will not bother you unless you ask for service). Breakfast costs $12 for continental or $16 for hot food, which isnt worth it. I dont think I would return to stay at this location in the future.

Review №37

2023-03-01 19:08:26

Great experience with the hotel. Everyone was very friendly. Just curious to know if uniforms are optional on Sunday. Looking forward to coming back... My only observation that none of the sanitizer stations had any hand sanitizer in them.

Review №38

2024-03-13 01:35:15

Nice place to stay kid friendly microwave refrigerator and coffee machine in the rooms

Review №39

2023-04-10 22:55:42

Room was comfortable and clean. Bed was comfortable and the pillows. The luxury bathroom was a little disappointing, I guess the way its described doesnt live up to the expectations. Overall a food stay.

Review №40

2022-08-31 20:52:04

Located right next to a large bus station, so I imagine public transport would be easy, though we drove. Note the extra $18/day parking if you bring your car.Room had everything we needed, was clean and bed was comfy. There were three of us in two separate beds, so we appreciated the size of the room, which was larger than many hotels where weve stayed.There is a bar and grill. And you can dine in for breakfast for an extra charge.

Review №41

2023-03-14 21:08:00

Room didn’t have hot water on check in“Luxury”Toilet wouldn’t flushI paid to have breakfast included and the front desk confirmed with that I could get A La Carte or Buffet.When I went for A La Carte the waiter refused and said only buffet.The food was absolutely terrible, scrambled eggs sitting hours, dry cold bacon, cold barely cooked sausages.On top of that they charged me extra for parking which wasn’t advertised despite a half full parking lot.I just felt nickled and dimed and it doesn’t feel like a Hilton at all

Review №42

2022-07-20 19:37:43

I stayed here for 5 days/4 nights and it was totally worth it. Hotel is clean and the staff is super friendly. The supervisor Adrian is an absolute joy with really helpful recommendations. And Ty (not sure his official title, but he was working breakfast over the weekends) was spectacular. Amazing service all around. And Id recommend this to anyone, especially for how reasonable the pricing is!More pros:- Comfortable Beds- Good location. Right off the freeway but still very quiet. Not the nicest area in the world but not bad, and its within 10-20 minutes of a handful of beaches and nice areas to explore.- Close to LAX airport and zero airport noise- Clean outdoor pool area and hot tub- Great breakfast. It does cost extra but its way better than the usual continental breakfasts you see. Also options to order off of a menu.- Plenty of parking- Wifi was fast and I had no troubles connecting- AC worked great, and it has a constant fan option so you can have some white noise all night.A couple things to note:- This is by no means a con. Just a side note to be aware of so youre not surprised: room cleaning is upon request. I personally prefer not to have them come in and clean every day during my stay so I didnt mind this at all. Id just call down for extra towels whenever I needed new ones and they were delivered to my room super fast.- Walls are a little thin and there were some partiers on our floor the first night. But security was on top of it and I still slept great every night.

Review №43

2023-08-01 21:49:42

Great little hotel i only gave 1 star for service only because I didn’t use any of the services.. but other then NOT having a airport shuttle it was a nice place to stay the night. Uber was only $9 to and from hotel to airport only bad thing i booked on stupid Hotwire and they always list this place as a possible stay with a 2.5 star hotel and of course your going to get the 2.5 star hotel every damn time… so wont be using Hotwire anymore… but if you do you find this place in there take it. A burger place across the street good food other then that nothing real close

Review №44

2021-08-31 02:50:11

All in all this Hilton met my standards. We checked in in the middle if the night after a long trip. We were greeted by a smiling(under a mask) and kind night auditor. The grounds and common areas were very clean and inviting. Our room with a king bed was facing the pool, looked clean and inviting. Unfortunately the bed was to stiff and creaked everytime we moved. I will say it was extremely quiet. The rooms could use a carpet cleaning as there were a few stains on the floor. Other than that we enjoyed our stay.

Review №45

2022-11-22 02:02:01

Very accommodating doggie hotel! Weve stayed four times in the past year and the service just keeps getting better and better. Its ideal to know the hotel grounds and where to walk our dog, which is a safe environment, and there is a doggie bag/trash kiosk on site so you dont need to bring your own. We always get the same room with easy access to the back door for quick exit for the dog and close to the car to load/unload the dog and all our stuff. There is a nice convenience store in the lobby for great snacks and drinks. The hotel also offers a nice breakfast cooked to order. Weve only had the breakfast but they also serve other meals and there is a hotel bar. The pool is very private with perfect swimming temp. Close to the 405 for easy access, too. OH! They also give complimentary dog toys at check-in! WOOF! Bella and family will return again.

Review №46

2022-02-23 18:46:25

The property is close to city Redondo Beach, but dont expect beach views. The property sits with three other hotel properties down a long road/lot. The lobby was nice and spacious. Property has pool, gym and bar with a small convenient store for last minute needs or drinks snacks. The room itself was in rough condition like someone has not taken the time to take care of it. Shower handle loose, falling off, trash can cracked/ broken. The curtin was hanging like someone had pulled it and it was not suppose to be pulled so it hung down. I felt like it was a nice room at one time, but that they do not have great up keep. The hotel was not fully booked . Parking is additional 18.00 each night. I think they need to take care of the small things before they become big things.

Review №47

2022-12-16 12:44:45

My second time visiting for a business trip. Location was good for me, but this second visit was a bit disappointing. Arrived late after flight delays and got the last room available, which had a couple maintenance issues that fortunately they did fix the next day after reporting them.I found the food disappointing. I like that they have a restaurant on-site. However, the breakfast was quite expensive (over $20), and I found I could get better food for less across the street at Tomboys. For dinner at the bar I ordered a ribeye that a staff member was raving about, however mine was completely raw inside (requested medium-rare).

Review №48

2023-03-19 22:55:11

Besides the fact that the rooms are exceptionally clean, the customer service from Halo made it all come together. She suggested a great restaurant and was courteous, knowledgeable and professional. Thank you Halo for making the whole experience worth it.

Review №49

2022-10-16 16:57:44

Place is clean, but rooms are already worn out after two years. Staff is friendly but there a lot of confusion and wait time as their credit card terminal does not seem to work ok. Overall, rather overpriced. Be aware the location is very noisy between the freeway and the railway. Would rather not come back.

Review №50

2021-07-01 23:50:20

I usually like to stay at Hilton properties. This was my first time staying at a Hilton Garden Inn and if this hotel is consistent with all of them, then I definitely will not be booking another Hilton Garden Inn again. I picked this property because the location was convenient- pretty close to beaches, not far from the airport and has some restaurants, etc close by. All of that was great. Please dont bother upgrading to the luxury bathroom option. . .its just a slightly bigger shower with some cheap Bath & Body Works products. There were hairs on the walls and ceiling and something brown the dripped from the vent in the bathroom. Im guessing its smoke residue from previous guests? Still gross and should have been cleaned along with the hairs and ceiling and walls. Wish I wouldve kept pictures to post with this. The bedding isnt at all what Ive experienced at other Hilton properties. Mattress wasnt very comfortable, scratchy sheets, the thinnest comforter Ive ever seen with a quilt over top. The white quilt had a few marks on it that looked like someone had put shoes on the bed which grosses me out because shouldnt these be cleaned after each guest (especially with their COVID cleaning guidelines)?!? There were multiple rips and tears in the wallpaper and lamp shades and it looked like the room I got could have used a good deep clean. There is a microwave and mini fridge in the room which was convenient. All in all, for $150/night (thats w/ Hilton Honors member discount) AND $18 fee to park your own car in their shared parking lot PER DAY- I would absolutely choose a different property to stay at in the area next time.

Review №51

2021-11-25 20:28:29

The lobby and employees are nice, but the rooms and rest of the hotel need work. Our room was dirty and the walls/doors had fingerprints/marks all over them. This hotel isn’t really located in an area where I could see why they charge parking, so that was frustrating, especially as a Honors member. If you don’t want to drive 20+ minutes or didn’t get a rental, find somewhere closer to downtown LA.

Review №52

2023-08-14 01:31:44

Nice clean room on the 4th floor w/King bed for the Mrs and I .. hotel staff is very friendly and helpful .. plenty of parking with pool and hot tub for my aching back and legs after walking

Review №53

2022-02-18 12:26:36

Hotel was average. Had noisy neighbors didnt sleep Although did get informed of free breakfast when arrived by cold food selection was actually 16 dollars. When requested room to be cleaned as staying the week (per signs in room) was told they dont clean them and I could borrow a vacuum if I wanted. Covid mask mandates are lifted, not sure what the reason a room cant be cleaned. Or remove signs that say you can request room cleaning during your stay.

Review №54

2019-11-21 09:00:09

Had an amazing stay here for 6 days while on vacation with my boyfriend. Hotel staff was incredibly friendly and accommodating. Our room was perfect! Our towels were replaced with fresh ones everyday and bed lines ere changed after 3 days. My only complaint is that one of the curtains was kind of broken and did not close properly which left a small gap in between, but we still had more than enough privacy. We loved the downstairs lounge area, we thought it was very comfortable and cozy, and had a nice sized TV to watch the football game on. Overall experience here was great and I would stay at this hotel again.

Review №55

2022-08-20 16:48:07

Location is great, but thats about it for good marks. When you check in, they say room cleaning is every other day, yet I was there from 15th - 19th of Aug 2022, and never received a room cleaning. Hotel offers hot breakfast for a price, yet the adjacent hotels (Residence Inn and Homewood Suites) offer free hot breakfasts for their guests. Final straw of deciding not to ever book here again is when Security opened my door in the middle of the night on the 18th and let some stranger into my room because of a reservation conflict.

Review №56

2019-07-23 11:08:40

Had a lovely stay, zero complaints! Very clean room, fluffy towels, plenty of parking. Kind, friendly staff throughout the hotel and especially the Garden Grill. We had to do a couple loads of laundry, and even the laundry room was clean and nice with a TV to pass the time. So glad we stayed here, we highly recommend it!! ☺️

Review №57

2022-08-16 12:19:26

My room smelled like smoke, the front door had what appeared to be soda or some dark liquid sports running down the doorway same thing on the bathroom door.Myself and my Daughter couldn’t use the the room key to enter the door closest to the pool because it was not working as one guest let us know since there was no sign.We we’re also inconvenienced at 2:30am by a fire alarm blaring in our ears that made us exit the hotel only to find no one at the desk to provide any updates but judging from the smell of marijuana and no signs of actual fire everyone went back they’re rooms. No compensation whatsoever was made to fix these wrongs and any attempts to get in touch with Hilton have been futile. Beyond dissatisfied.

Review №58

2020-02-25 23:22:51

Very nice hotel, a little hidden but worth finding. The breakfast was actually really good its a small buffets with a few made to order items. The staff was friendly and very helpful. The room is a good size for the 4 of us. My only complain would be that the beds frame sticks out a little on the 2 front corners and you have to be careful. There is a pool, LAUNDRY and gym. Small fridge, microwave and safety box in the room. I very much recommend it for a quick getaway.

Review №59

2021-06-20 19:19:08

Very convenient location as it’s right by the freeway but disappointed that we couldn’t get anyone to come in to clean our room during our stay. Was told that guests had to stay a minimum of 7 days and I only found this out on the second day of our stay when I asked. We stayed three nights - 2 adults & 2 toddlers especially one that got car sick. I understood ahead of time that parking wasn’t free but the price was pretty steep. No restaurant service right now but there’s a little convenience area where you can buy basic things like Pop Tarts or microwave Mac & cheese. Unfortunately no almond milk or even dairy milk aside from chocolate milk so families, prepare to make a drive to the closest convenience store or check the hotel next door that has continental breakfast. Laundry room worked well and ice machine is located in there. Pool was pretty busy even in the weekdays so we decided to skip it. Virtual check in through the Hilton app is impossible if you make the reservation using Hotels.com so beware! With other options around the area, we won’t be back at this hotel.

Review №60

2023-02-20 17:02:44

The service has been fine. The location is not great but I am giving it four stars since it is walking distance from my granddaughter and In-N-Out. I do wish the room had a safe but overall the room is good.

Review №61

2023-11-15 17:10:34

Very clean, service excellent. Location was great for my personal reasons. But it isnt a scenic, walkable location.

Review №62

2017-03-24 22:55:38

Nice clean hotel. Looks new and modern. Great staff.Hotel Manger earned my business when I travel to LA for work from this point forward. They sent me a welcome text prior to my arrival. My flight was 3 hours late so I missed a connection so I thanked them for the welcome text and joked that I was going to arrive late and really wish I had beer ready for me in my room.I check in around midnight and staff welcomed me and told me to grab a beer from the pantry. Nice touch Hilton team. You have a new loyal member.

Review №63

2021-08-08 17:21:43

For $200 a night this place is not it. The location was fine. The annoying noise of the freeway right next to the hotel was a bad look.. No complementary breakfast.. stain on comforter. Stains on mattress. Low water pressure in the shower and sink. No room service. What we did like about it was the secured parking, A microwave and refrigerator in the room with a flat TV and outside exterior was well maintained.. next trip to Southern California we will be staying at the Holiday Inn as usual... we tried Hilton ....

Review №64

2021-09-24 01:03:08

I do not recommend this place will not clean room. Scheduled to stay 14 days will not come in and clean. I will never stay here again on business. There sign says satisfaction guaranteed I checked out and went somewhere else. Filthy place rooms are not cleaned well look at the trash behind furniture from others. 18.00 to park in an unsecured area. I did talk to front desk they said sorry. Diamond members loyalty is not offered here.

Review №65

2020-09-03 04:52:23

Great stay! It was very clean, they adhered to Covid standards and had tape on the doors so you were assured no one had entered the rooms after they were cleaned. I will say for the amount of money spent they couldve offered some type of breakfast, be it breakfast bars, orange juice, definitely coffee.. But thats the only feedback.

Review №66

2020-06-28 03:27:20

Very convenient location off the 405 fwy. Costco by is literally a around the bend, so if you need a quick bite, snacks, drinks etc, no problem. The hotel is very nice, Clean spacious lobby and the room was decent size as well. Plenty of fluffy towels and wash cloth in the roomy bathroom. Free WiFi, but had to pay $18/day for parking which kinda sucked to me. The cafe and snack bar was closed and no room service either due to Corona situation. Id stay there again.

Review №67

2022-04-05 14:29:17

Hotel staff were friendly. My digital key worked fine, but my physical room key did not. Had to have it re-coded. The hotel & room (214) was aged. A remodel is definitely needed. No USB ports. Keurig in room didnt work. Room was clean. Bathroom light switch needed tightened to the wall. Water pressure was awesome. Shower head was aged and needed replacement. Bed, pillows, and bedding were comfortable and clean. TV remote did not work well and needs replaced. Had to press channel and sound buttons multiple times to get a response. Guide button worked everytime, so it was not a battery issue. Dinner was ordered from bar. Food was hot and tasted great. Chicken tacos and chicken strips with fries. I give 4 stars overall, as it wasnt awful, but compared to my other Hilton stays, it was not 5 stars.

Review №68

2023-06-02 15:07:50

Good location, friendly staff, comfortable, clean and quiet room. I LOVE that they provide fridge, coffee maker and microwave. There was plenty of well lit parking. And the coup de Grace- NO Bugs!

Review №69

2022-02-01 02:07:46

Please be careful when you make a reservation at this hotel . I book two nights through Working Advantage and paid $500 dollars for four nights from 1/28 to 2/1/22. Unfortunately by flight was cancelled the same day due to a blizzard in NY. I notified the hotel immediately and showed proof of the cancellation. The hotel denied my request for refund due to term of conditions of the booking . I do understand there are policies, but there was a lack of understanding. There were hundreds of flight cancellations that weekend in NY and the alternative flight was cutting me 2 days of the trip .This response shows a lack of empathy. They were aware we had made that reservation due to my 8 y.o daughter’s birthday and also my birthday which is today 1/31. Awful customer service . Please do not book at this hotel. Hope this review save you from a bad experience .

Review №70

2022-03-05 16:08:00

The hotel staff was warm, welcoming and very friendly. The pantry was always full of things to choose from. The room was nice, neat and clean. Will definitely stay here again in the future!

Review №71

2017-06-11 18:22:17

I had a whole review on here and google maps took me out and deleted it before I saved it?Contemporary fixtures and seating around lobby/hallway areas. Updated rooms, plenty of plugs.2 mi from beach but that = 13 min drive on a Sunday.Parking not free.Spacious rooms. No bed bugs (we checked). Bugs in bathtub, however.Front desk staff doesnt tell you everything you need to know (parking info, breakfast info).Wait staff for breakfast great, but process for getting breakfast apparently a secret.App lies and says upgrade gets you free premium wifi and it does not.Freeway rooms cost same price as poolside rooms and blackout curtains dont help with thin walls and freeway noise.

Review №72

2022-09-17 17:08:18

I had a horrible experience in another brand hotel, so i book and came to this location extremely late, the front desk representative was exetremely nice, after hearing my experience, she offerred me free breakfast next day (even though horrible experience is not related to hilton or this location). Although i didnt have chance to get the breakfast, the gesture is exetremely heart warming! Love this location. Sorry didnt get your name but the lady had rose on both her hands ;)10 stars

Review №73

2021-07-08 04:38:28

This place is absolutely disgusting. I stayed for 4th of July and was disgusted by the lack of cleanliness. The room had stains all over the carpet plus there was a section of the carpet with literal dried up throw up that wasn’t cleaned up all the way. On top of that, there were stains and hair all over the blanket. The mattress was also dirty and stained with random colored spots. We had to sleep with our own blankets because the bed was so dirty. If you’re planning on staying here, please consider that they don’t clean their rooms but still put “clean stay” stickers on the door. So gross.

Review №74

2017-12-12 04:29:13

Stayed for business 2 nights last week. Was really impressed! Very clean rooms, modern. Comfy beds, excellent staff. Night auditor was really helpfull and suggested cool places to check out in the area. Breakfast was good. I was really impressed. As a Hilton Honors member this was one of my best stays yet! Will recommend and would come back here!

Review №75

2021-04-06 17:02:15

Hello I am here writing my review and here is why I am give it a 1/5. First the service was very very bad. Today I had ordered some new towels. And then me had my family had to go down and get the towels. And as we came back with the towels the man had just came. Second the elevator sound like the cables were very old and about to break. Third the staff when we first went there was perfect the African American lady. Was so nice she did her job perfectly. Then today as we left we were stereotype by some body else. And the only reason why I am give it one star is because the nice lady when we first came.

Review №76

2021-03-23 14:45:04

The hotel was nice and clean. It was taking all the necessary measures for Covid-19. The restaurant and bar was closed. You can purchase small snacks and packaged food near the front desk. The rooms had a small refrigerator, microwave and a mini Keurig coffee machine. That was a nice feature because most rooms do not have those. I would stay there again, but opt to have my room away from the elevator next time.

Review №77

2021-10-18 18:32:47

Normally have a great experience with Hilton hotels, but this is the exception. Granted this line might be on the lower end(?), but overall experience was poor.To summarize, we had to deal with booking issues incompetent/unwillingness of staff to help, lied to about being sold out(I was able to book through app), had to deal with a dirty hallway and trash in the elevator lobbies (recurring) and ohh to top it all off the smoke detector in our room was going out the evening we checked in and subsequently went nuts at 6am the next day….we’re still waiting to be contacted by their actual management.Facilities are not well kept, people who stay here don’t seem to have any respect for other people, and customer service is lacking to non existent. Someone kept littering nearly the entire length of hallway up on the 4th floor and place is understaffed, so you’d have to walk through crushed chips all the way to the elevator only to be greeted by an overflowing bin of trash. Happened on two different occasions, but what I don’t understand is that staff was already on the floor cleaning. They could have thrown elevator lobby trash out or put some of the bagged trash on the top of the bin in the big trash cart they’re pushing… not sure why, but it was gross. The other issue we ran into which I believe is minor, but contributes to just the overall terrible experience… when we went down stairs to get the smoke detector replaced, no coffee? Both large coffee pots were empty and the counter was just dirty (by again people that stayed here). But same as the other instance, staff was behind the counter and didn’t clean the area?On the earlier part of our trip, we had reservation issues and their night manager (Sandra) was less than useless and angry that the new employee bothered her to come out to assist. New employee hasn’t even done or said anything at that point other than pull up our reservation, then she immediately went to fetch Sandra from her room. We didn’t get a clear explanation of the issue/s from either, but Sandra simply stated she can’t do anything and we can rebook through the app and promptly went back to her room. Tried to resolve and rebook through front desk and after 20-30 minutes of standing there she now started saying they didn’t have any rooms, at that point I was still on the app looking at their availability and they HAD SEVERAL ROOMS. The other hotels in the area were sold out and they weren’t, but she’s now telling me that they don’t have rooms….super log. Story short just rebooked it in front of her and she reluctantly checked us in…Hilton customer service tried to help, but had no control over the issues.

Review №78

2021-11-21 06:45:03

Horrible experience. Rooms dirty especially bedding even after moving to three different rooms. Hallways also smell like weed so great if youre into that! Would give zero if Possible. Dont waste your time just find another hotel.

Review №79

2022-01-07 16:08:00

My first room was noisy and my second room had noisy neighbors, but the problems were quickly resolved. Both rooms needed refurbishing. One elevator was out when I checked in and both elevator were out when I left five days later. The staff was professional and polite, but I wouldnt stay there again.

Review №80

2018-12-16 20:46:55

Decent hotel, room 322 was a general room, traditional shower with old school bathtub, nothing special. Staff nice and spoke, breakfast was nice. We had waffles, coffee, omelet to order with potatoes with meat of choice. Rooms were quiet and standard. We parked offsite to avoid the 14$ ridiculous charge. The short one block walk was worth the savings. Heated pool and hot tub are outside.

Review №81

2016-12-13 05:43:13

Extremely pleasant greeting and check-in for my company. Room was nice and tidy. Bed was a comfy pillow top.Even though the hotel looked crowded, there was close parking. They also offered shuttles to my company facility all day long.Great service for the price.

Review №82

2021-08-21 19:49:15

The girl at the front desk (Evelyn) was rude and condescending. She refused to acknowledge a promise made the night before for early check in. She also refused to acknowledge that my agency had put their credit card on file instead telling me that they had called a 3rd party to do so. They had in fact called the hotel and I was given email proof of that. I listened to her treat several customers the very same way. None of them were happy at all. The room phone had no labels on the buttons so I had no idea what to dial to get to the front desk.The layout of the hotel is very confusing and you can easily take a wrong turn. The signs in the hallways are horrible and only one that i came across said lobby.

Review №83

2021-02-28 11:59:41

Did not stay ended up checking out the same day. Very disappointed because it was a nice hotel when they opened but my last two stays were bad. Very dirty soon as you walk in the lobby. Rooms were not clean at all (see pics) and the inconsistency with charging for parking. They must be under new management or maybe not. Either way I won’t be staying again. Be careful when choosing hotels around the airport

Review №84

2018-07-20 04:35:27

I only choose Hilton except in very few situations. Overall the hotel is nice and everyone is friendly. Im OCD and petrified of getting bed bugs so I thoroughly check the room and take every precaution possible. I did not see any signs of bed bugs in the room. The room overall is pretty clean and comfortable. Happy with the way management handled my concerns, very professional and immediate.

Review №85

2021-11-13 20:06:41

The rooms are very dirty, the carpet was not vacuumed in forever, leftovers by the bedThey didn’t even bother to clean the bathroom from previous stayers, hair everywhereJust 2 towels, while any normal hotel provide at least 4.And the stuff very unprofessional, tell you one story and charge you for something else. They don’t know what they are doing, and don’t even bother to help you. Very disappointing. And it’s a huge problem to get your refund .

Review №86

2021-07-09 22:14:44

The staff was outstanding great customer service but needs a bit more cleaning for the mattress and the curtains other wise it was nice and quiet!! Thats why they got a 3 I started to put a 2 but I was swayed by the service if they take care of the cleaning Ill definitely give a 5 and also the hotel shouldnt charge the guest to park 20.00 a day is excessive the guest of the guest I can see but the actual guest no no!!

Review №87

2021-10-19 03:49:43

Very disappointed. We arrived and check in was pleasant. We got to our first room to see stained, dingy and soiled comforters, dirty end tables and unvacuumed floors. I called to let the front desk know the condition of the room and he said he would have someone bring me a new comforter. I told him that was not acceptable that I wanted another room. He said to give him a few minutes and he would see what he could do. Then I get a knock at the door and theres housekeeping dropping off a bag of linens for me to change out. I sent her away and called front desk to get me another room. He gave me another room which had a leaking refrigerator, dingy and stained comforter with a hair in it. This time I go downstairs to let him know this room also is not acceptable. He then gives me another room that he inspected himself. That one too had dingy comforters and a broken lamp shade. All the rooms were dinged up and in sub par condition. This hotel needs a makeover big time. Sooo disappointed ☹️. We ended up not staying after all and went to a much better Hilton brand at the marina in Redondo Beach. I do not recommend this hotel.

Review №88

2021-09-17 21:21:09

Well located near the airport. Way disappointed they dont have an airport shuttle. Decent room, but why do they have the bathroom door slam shut every time you open it? One time it even locked us out!! And the door to our room? It took two of us to open the mother! Also, the room elevators are about half a mile from the front desk, with no directional signage. And we had to pay extra for a freakin cup of coffee... even though were Hilton Honors members. Needless to say, we wont be returning.

Review №89

2021-08-03 10:02:17

Do not book this hotel. The check-in was a surprise, with no cleaning provided for my stay. I could clean it myself but at nearly 200 dollars a night you at least expect your bathroom to be cleaned and bed made.Breakfast was absolutely shocking, with the French bread more like snot that had been glued together.The bar wasnt open and neither the restaurant, both of which (and the cleaning) was not advertised on the booking website.The hotel stunk, it wasnt cleaned in our stay and the noise from the motorway and aircon was enough to be used as a sleep deprevation torture by the special forces.I wont be coming back anytime soon

Review №90

2021-04-14 02:27:42

Evelyn, and Monica..top top notch professionalism, accomadating and very kind.Had no problems switching out a room. I wanted a room with a bathtub and shower- Bam!! Did it with no problems.Ive been to places where they like sorry cant be done-and give me sorry with a smile😑...The hotel is so lovely, its clean and big. They do have a pool, jacuzzi, bar, library, breakfast nook, outside seating area..buuuuut for now due to the pandemic things are still closed for safety precautions.The rooms are are nice and clean, beautiful views. Last night I saw a family of ducks taking full advantage of the pool water. Hey at least they can enjoy the water.I have taken pictures of the hotel enjoyThey also have a great snack shop❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️Now for a slight suggestion-The only weird thing is the bathroom door, there is no lock bar for it to stay open-I like the door open- do I had to put the chair from the desk at the front of it to keep it proped open.Other than that, they have alot of movie channel (cable wise) I stayed late last night watching the MMA fights🤗, and painting my nails.The beds are comfortable and the room thermostat WORKED YESSSSSSSS!!!! 👌🏾Overall review,great hotel I would come back, and definitely recommend staying here if your in the area.

Review №91

2022-08-05 17:41:48

I dont even know where to begin but not everything about this place is bad it is conveniently near Manhattan beach there is a super market near by and checkout time is later than other places check out is at noon 12pm. when I was there the elevators didnt work, the tv did not work I asked to be changed to a different room and the room they. gave me was a room I the fourth floor keep in mind the elevator was broken not only that but bed was dirty

Review №92

2022-07-10 09:57:44

Front desk was nice and helpful. Rooms were clean. Pretty quiet even though we had a room next to the highway. Overall a decent experience here!

Review №93

2017-05-22 15:22:44

We checked in and all was fine. I was pleased with everything. Until we had to use the potty and not one in four of our party could barely reach the toilet paper. That evening I noticed there were only 3 towels and 4 people. So I phoned on the room phone the front desk...5 calls and no answer later I was still short a towel. The next morning I was last to shower totally forgetting about the towel issue and had to dry off with a wash cloth. Calling for more towels, we finally got an answer and requested extra towels and they never showed up. While exiting the floor to go about our day 30 minutes later, the house keeper was on our floor--its a shame they couldnt have her walk 10 steps to bring one towel. THEN because we asked the house keeper to leave extra towels in our room she decided she didnt need to clean our room at all. So we came home to unmade beds with still NOT ENOUGH TOWELS..youve got to be kidding, right? We phoned the manager and while we were away the house keeper left ELEVEN TOWELS (I guess to be sassy). I always stay at hiltons across the WORLD and have never been so disappointed.

Review №94

2022-08-11 23:28:49

The room had dinged up furniture, and our tv did not work. Maintenance staff came and tried to fix it, and ended up bringing us a new one. They were helpful but it was frustrating that is was getting late after I travelled all day with my child. The next morning, we tried to go to the pool during posted open times, but it was closed. A pretty disappointing stay all around.

Review №95

2018-07-03 20:03:54

Very good hotel with solid rooms and very friendly staff. Its the same level of service and experience as other similar Hilton Garden Inns. The bar and grill are also very good. Food is delicious and service is friendly. In particular, the location is nice if youre wanting to go to the nearby beaches. And is also conveniently near a train station if you opt for mass transit when traveling.

Review №96

2024-06-28 04:08:56

Keys didnt work. Bee was a bit hard

Review №97

2016-02-08 17:59:35

Dont try getting there without a GPS, you pay for parking $10.00 per day, they add $50.00 each day to your bill like an insurance fee, I wasnt told this until the day of check-out, our room faced the freeway, traffic all the time, we could not turn off the vent in our room blowing cold air when the heater was on, room above us lots of stumping going on I called the front desk and it stopped for about 30 minutes and started again, dont know what was going on up there but it was consistent from 9:00pm until after midnight didnt get much sleep. Otherwise clean, good staff and a good hideaway rather than get-away.

Review №98

2023-09-24 15:41:23

I would advise anyone thats African American do not stay at the Hilton garden and Marine they do not like black people there I stayed there for the weekend I am African American I have a 15-year-old and a 3-year-old I walked up to the breakfast area actually got he was standing there how does it work he showed me the prices and told me he had to serve me immediately after that a white couple came up and self-serve was my kids noticed that the white people was able to walk up and get any food they want my 16-year-old asked me why couldnt we I asked him now I thought it wasnt self-serve he said Wheres your money you cant touch nothing I said how come other race are able to survey self and were not he said wheres your money he said now Im not going to serve you go away Im bothering him My kids are standing there waiting on breakfast the time is getting shorter were going to be late for school as well as my kids having a breakfast and I paid over $1,000 to stay here every time I said something they asked me for money Ive been an RN for 20 years money wasnt an issue they treated us as if it was back in the day as if we couldnt drink from the same water fountain I would advise anyone of African American do not stay there when you walk through the halls they look at you as you disgusting this is 2023 not 1919 they need to rehire staff that can treat all race the same that was horrible for my kids to experience that and then have to go to school wondering why they were treated different I am so disappointed and disgusting and the staff that was serving us as if we were in general very poor I spoke to the manager he said I can send you somewhere where street food I said moneys not that issue your service is the issue he he continued to be ignorant and treated us with misconduct continue to stand Ill send you to another establishment that has free food I said sir we dont need anything for you I have a credit card and over $2,000 in my purse money is not the issue treated us different than the issue he wanted to kick me out because I wanted to see my kids wow

Review №99

2016-07-22 20:05:59

Great location and excellent customer service. Alejandra and the front desk did an exceptional job and accommodating my needs of combining cash and point stay. While this is a common occurrence for me, some hotels seem to struggle with accommodating such. She was very organized and proactive. The restaurant staff was superior to what I have experienced at other locations as well.

Review №100

2020-07-18 19:37:57

Good location, right off the freeway, tons of shopping around but I cant say I would stay there again. First off they charge for everything, from parking to the bottle waters in the room that usually complimentary. Not to mention the traffic that goes through the parking lot all hours of the night due to 2 other hotels on the same lot. It just wasnt the hotel for me, and here I thought The Hilton chain of hotels are suppose to be 5 star, but thats just my opinion.

Review №101

2022-07-01 20:52:01

Adrian B and his magnificent hair art is the bomb! It wasnt his hair that got my attention. He was helping a client before me. I watched his demeanor. He was professional, helpful, friendly, and he did not rush. His line was 3 clients deep. Lindy came over to assist him right away. And all clients got assisted with their needs asap. Bravo Hilton Garden Inn, Redondo Beach! I hope you continue to make your employees happy. When they are happy, their customers are happy and we write reviews of praise and recommend your establishment to anyone and everyone who will listen.

Review №102

2020-07-17 12:05:30

The pool was vile. The water wasn’t clear at all and you could see tons of particles floating and some stagnant at the bottom of the pool/jacuzzi. There was also one African American couple staying at the hotel and they invited about 10 people to the pool which is against the rules and the hotel did not do a good time checking that. They are probably a cheap family and hogged the pool for people that were actually paying! Not to mention they were smoking weed in the pool area and the hotel halls smelled like pure weed. People that smoke are so inconsiderate for the law that says no smoking in the area and to the people that are sober! I am not surprised by those types of people smoking after all this hotel is still a bit in the ghetto. People that smoke are nasty go do it in your car it makes the hotel look trashy

Review №103

2020-07-09 12:11:19

A huge disappointment for me especially in Redondo Beach and being a Hilton property!I am a consistent diamond member and although I know how to rough it, I enjoy the perks that I earn. Well this hotel offers nothing including lousy front desk service.NO amenities, no housekeeping, remodeling going on where the only entrance was by the pool. Oh, that was open, but thats it.I requested my linen and used towels picked up, but it didnt happen. They charge you to park next to their 30 yard dumpster while under construction, unless you want to walk.Now Im not saying the whole staff was terrible, but 1 rotten apple spoils the bushel! If I remembered her name, I would truly post it, she had NO customer service and didnt care.I left the hotel a week early due to her MAINTDATING I correct an issue on a Saturday instead of waiting til Monday. Instead I paid my bill and left to the DoubleTree where a smile goes a long way.Trust me, youre better off sleeping in your car than staying in this disappointment!

Review №104

2017-04-13 00:31:32

Had no problems with a late check-in. Room was comfortable with nice little features like outlets on each lamp along with a microwave & fridge. The Tesla Superchargers on site were a bonus (and the main reason I chose this hotel) considering we were traveling in a Tesla for the road trip. Would definitely stay again, even without the Tesla. It would be nice if the $12 overnight parking fee was baked into the rooms cost.

Review №105

2018-09-16 06:24:47

The room 221 I stayed in met the Hilton Standards of a clean room, super comfy bed and pillows, quiet so you cant hear the people in rooms around you (barely hear the heavy doors shut) and very friendly staff.If you arrive after midnight youll need to intercom the front desk to get in.Super close to the metro green line station which is good for travelers looking to get around and sight see.Not much to do within walking distance.Close enough to the airport, but far enough to not be stuck in airport traffic.

Review №106

2023-02-27 04:51:06

I show the confirmation number for 3 rooms and 3 different names and one check-in already. 2nd person is ok, but I cant get a room cause my name doesnt match.... 3rd party messed up. Confirmation doesnt match my numbers.... what a headache driving from El Paso to this place. Coming from Houston. After all this Alex helped me out by confirming everything.

Review №107

2020-06-29 15:21:50

As always, the Hilton is beautiful, clean, and well maintained. We couldnt enjoy any breakfast, as Im sure the virus makes is a little different. Other than the tricky $3.00 water presented in the room, for members only.. lol (dont drink it unless you wanna pay for it) the pool area also looked clean ( didnt have time to swim!) 🤔🧐 But either way, nice place to stay. Thanks Hilton!

Review №108

2018-08-10 17:02:11

Nice hotel, cool staff. Whatever location, its right next to a train which can be convenient if youre heading away from here. Its situated right between the 405 freeway and train station. Seems to be a good hotel if you need to travel from but generally a poor location for such a pretty hotel. Keep in mind that its located directly next to two trains. (One freight and one passenger) I hope they discount the rooms because of location.The male restrooms downstairs are consistently nasty. They always run out of toilet paper. It always smells. This is coming from my S.O.

Review №109

2021-11-05 01:29:44

The Hilton Garden Inn is a decent hotel but is showing its age and expensive for its services. Breakfast used to come with your room but now they charge $12 and give you a $10 credit if you are a Hilton member which is a huge hassle if you have to fill out a work expense report . Also adds wait time in the morning if you need to rush to work. They don’t clean the rooms during your stay and I just asked if they would swap towels and empty the trash. Housekeeping left towels outside the room but did not clean the room, empty the trash, or take the old towels. For the WiFi you have to reregester every day which is a hassle if you are there for a week.

Review №110

2023-07-08 22:33:44

The hotel and rooms were clean and quiet though the hotel is right next to the 405 freeway; there was no traffic noise.

Review №111

2019-02-28 13:33:32

Disappointed. Showers first thing in the morning were warm, not hot. They have no hot breakfast buffet. If you are on a tight schedule forget the made to order breakfast. First morning it took 30 minutes to get 2 eggs and three strips of bacon. I had to leave as it arrived. The second morning it only took 20 minutes but they got the order wrong.

Review №112

2016-09-30 06:53:20

Very clean and comfortable. Yet we were woken up at 8am by the cleaning crew trying to break into our room, then breakfast is $14.95 for a American Breakfast Buffet which was cereal, bagels, and this small kitchen where they had stuff to make an omelet. There are breakfast places close by for a lot better.

Review №113

2017-02-12 09:28:28

Very nice location. Was recently built or remodeled. Rooms are modern and very clean. There is a Tesla charging station on site and plenty of parking. The on site restaurant is casual and the food is very good when you need a quick bite or a place to unwind after a long day.

Review №114

2022-01-20 15:12:51

Inconsiderate check in at midnight.We had a 6 hour drive, arrive, and the front door is locked. No worries, Im sure the Lady will open it considering I have 3 pieces of luggage on a hotel luggage rack (I had retrieved just a moment earlier when my husband and I went in with his digital key) and a 5yo in my arms, but NOPE. The woman at the front desk ignores me until I press the call button. She answers and says, May I help you? as if she doesnt know why we might be there. I ask to be let in please, and she proceeds to ask if I am a guest in the hotel. SERIOUSLY?I get to the desk to ask for a key. (My husband had JUST been at the desk with his phone, having already checked in via the app, to inquire about the side door not working with the digital key). Instantly she starts telling me that my husband couldnt have a key cause he didnt have his ID (I had his wallet in my purse) and she cant give keys out to anyone. He is already checked in with the app, but okay whatever. I give her my ID but that is not enough because my name is not on the guest list. So, I then provide my husbands ID. She then offers 2 waters, since we are diamond members, but no bag so I get to teater them on top of my luggage while also carrying my 5yo.

Review №115

2018-01-16 20:05:32

Room was clean, large and had a nice bed. Walls were a bit thin. Had laundry, but not free. Pool is outdoor and heated. Hot tub is a bit small but does the job. Overall good experience.

Review №116

2019-10-16 22:54:16

Took my granddaughter and her friends there for my grand daughters birthday. We had such a great time. Nice big rooms, bedroom plus living room and full kitchen. Nice huh! No pictures but take my word for it. Family friendly okay

Review №117

2017-12-05 04:31:58

Comfortable beds, great customer service, and clean rooms. Parking is spacious. WiFi is good enough to stream Hulu on their tv. Restrooms in the pool area are pretty convenient. Plenty of outlets throughout the room made everything very easy. No artwork up on the walls inside of our room making it look less fancy.. but this was definitely a home away from home. Would recommend.

Review №118

2020-10-29 19:24:47

I am a travel nurse and in-between my assignments I stay with Hilton (Diamond member). Cleanliness of the room is why I gave one star and the fact they did this to me twice. I went to management and complained about the room and was changed to another room. They put me in this room (pics) and I remembered wow this is the same room they tried to give me 2 weeks ago (I have pics to prove because the same nasty mattress). Security came and gave me a cart to out my things. He flung it at me and walked out. I should have let it hit me. I will continue to stay at Hilton but I hope this will never happen to me again.

Review №119

2017-11-24 21:33:55

Great HGI located in a former industrail park. Nice comfortable rooms. The ambience at this location exceeds other locations. The staff is friendly however service is consistently below average. The restaurant always seems disorganized. Slow service, employees more concern with themselves than the customers. Everyone appears overwhelmed even when it is not busy. Maybe management should invest more time in training staff. Service improvement would make this hotel a solid 4 star. Paid parking is ridiculous even for handicap.

Review №120

2023-09-20 01:07:13

Non smoking room had smoke smell, TV/WiFi won’t work, and doors were run down.

Review №121

2020-08-16 16:41:15

Getting woken up by the front desk well after midnight and having them demand access to our room because another room on our floor was smoking pot and set off the smoke alarm. I understand it, but show some class and at least apologize for it. Couldnt function the following day because going back to sleep after that was impossible with the family all panicked.Never happened before in my 46 years.... and Ive stayed at a lot of hotels.

Review №122

2022-05-19 20:26:54

Parking and food is pay for. Our room had sticky stuff on wall, tons of wear and tear, including a door that was really warpped, and a broken showerhead that sprayed out the door. It had two settings - lazer your junk off with water, and spray outside the shower. Will not be on our list for next time.

Review №123

2021-07-26 21:54:59

This is supposed to be a 3 star Hilton & I was disappointed starting w/ check-in all the way to check-out. From reserving with an early checkin request & not being allowed to check in til 3pm (i hung around the lobby for three hours) to the elevator not working almost my entire stay (My room was on the 4th floor!!) to signs around the building stating if we need a mask, the front desk would have one for us but they were out. They were out of coffee creamer also. The furniture was beat up and needs replaced. There is no free continental breakfast, which is standard for even 2star hotels like the Holiday Inn. I wont be back. Im even a Hilton Honors member & hold a Hilton Honors AmEx card. Disappointed.

Review №124

2018-02-16 16:32:51

Great hotels, Ive stayed here several times. Nice clean rooms, great restaurant and bar, love the breakfast, and located 10 minutes from the beach for great evening options, and right on the hwy for easy access to get to where youre going! Did I mention its only 10 minutes to LAX as well? Great location to catch an early morning flight!

Review №125

2021-11-30 13:51:17

I paid for an upgraded bathroom yet . . . the shower head was broken, the shower door leaked all over the floor, the vent was filthy, and the doorknob didnt fit. The temperature controller LCD is fading and I couldnt see the top bars - thought we had to convert to celsius i.e. - 76 looked like 16. This stuff has been broken for a while . . . it didnt just happen.

Review №126

2019-06-15 05:40:14

Not what you expect from a Hilton property. first off parking is 15 dollars however most of the close parking is used for Tesla recharging so your stuck on the side unless you check in early and dont leave. Breakfast was terrible, warm milk, small selection and long wait for any warm food. Room was not cleaned well see pics of drink rings left on counter tops. Iron was covered in hard water residue and I didnt catch it I would have ruined my clothes. I will not be staying here again. Too many other good options around.

Review №127

2015-11-23 18:08:08

My hubby and I stayed here twice now and we like it. Its nice and new, the rooms are of decent size. The bed is ok, not the confient but not the worst.Try to get a room that isnt facing the highway because its a little noisy. The shower is a little frustrating here. It takes a while to get hot water and the water pressure is very weak.

Review №128

2021-07-05 16:24:46

I booked 2 rooms, one for my daughter and her family and one for me.....they stick me in a handicap room that was way to big. The A/C said it was on, but it doesnt work other than the light saying it was on. Microwave missing the glass tray, and the refrigerator was more like a styrofoam cooler...... wouldnt keep anything cold. Waste of space. And if you want to sleep in, this isnt the place because you cannot draw the drapes. Other than all that.......it was okay

Review №129

2015-11-19 04:54:46

A quick 10 minute drive from LAX, its relatively easy to find. It has a large bank of Tesla charging stations, which is always a pretty sight.As with most Hiltons, it has a nice presentable lobby and polite service. The room was very nice - I especially loved the glass walk in shower. I prefer that over a tub/shower since it has more room. The bed was comfy and the a/c worked very well. We had some issues checking out, I guess we were put in a different room than what the computer said which made it difficult on their end to close out my reservation, but they got it so figured out after a few quick minutes.Random travel time/costs (rounded):LAX to Hilton: 10 minutes, $20 via taxiHilton to Long Beach Cruise Terminal: 30 minutes, $30 via Uber

Review №130

2023-07-08 03:40:21

$20 for parking, no excuse for charging parking here, not a downtown location or a premium parking area. Just off regular streets. No reason to charge to park in this area except greed.

Review №131

2017-07-30 07:04:24

Awesome hotel. Brand new with perfect rooms. But breakfast sucked. It was literally set up to create jobs. Instead of self service bar, we waited 25 mins to place our order. The pre cooked bacon then took 10 minutes to be delivered. A 10 min breakfast took nearly an hour and they they expected a tip. Boo.

Review №132

2023-04-14 22:04:00

I was not notified they would charge me $20 for parking. Beds are comfy new sturdy pillows are needed.

Review №133

2019-04-10 19:34:40

Dealt with price haggling. I had a quick impression that the rooms are heavily occupied by people who bring their dogs on vacation. Outdated ambiance in the rooms although the hotel is 5 years old. The lobby could use some extra housekeeping. I checked out within 30 minutes of my arrival.

Review №134

2018-11-12 23:37:05

Hotel is alright, clean enough, but in need of minor repair despite updated look. Staff friendly, but a little aloof, dishes from room service left in hallway for more than 8 hours, table in lobby left unbussed from patrons the night before. $14.99 a night to park your car, not even valeted, no complimentary breakfast, not even continental. Located next to other hotels and the metro station, but otherwise in the sticks. Stay served its purpose but will not be returning.

Review №135

2021-09-03 16:25:10

Nice, clean and huge. Their parking is expensive so drop you car at the rental station before you go to the hotel. The rental station is just around the corner (10min walk) + They have a airport shuttle…

Review №136

2023-07-21 21:24:56

Juan the bartender in the weekend is great very polite and has excellent service. Always greeted me in the morning with a friendly smile.

Review №137

2020-10-15 17:03:39

Where do I start? You pay for parking $18 each car. Pay for WIFI. Mattress is so hard:( they don’t have a USB connector like other modern hotels, the room was dirty and not enough towels in the bathroom.For what we paid I expected a better hotel.

Review №138

2021-11-11 02:04:17

The hotel is clean and friendly employees. Room was nice. Third time I stood at this hotel. Limited breakfast and afternoon bar. Overall I was satisfied with my stay.

Review №139

2020-03-04 09:12:01

Worse experience EVER! What seemed to have been a pleasant experience at the beginning turned into CHAOS and disrupted my trip while I was in SoCal. Lets just say that there were several miscommunications and obviously there is a training issue since 2 staff members misinformed us about our booking. I mean when you say 1 night, it literally means Saturday until Sunday. When a guest is unhappy about your services because your staff quoted and booked us incorrectly, own up to it and dont make it a personal matter.Trey Harris, the manager on duty said he tried his best to help, but what seemed to be his best was not what I had expected and NOT his best. He made us feel as if we were the ones that messed up and that it was our fault. I am not at fault here Mr. Harris! And for you to give us an hour to come and gather all of our belongings when we were 1-2 hours away because your staff booked us incorrectly and you were unwilling to honor our stay until Sunday thats absurd and beyond unprofessional. He wanted to charge us additional and I was not having it because it was obviously not our fault and we were misinformed! Although, there were some staff members that were pleasant, Trey was definitely not one of them. He needs to get retrained for his incompetent, unwelcoming, and lack of social and management skills.How are you not fired yet because it is obvious several people on here have complained about you and the staff! When I told him that there have been a few hotels that I have stayed at, that would have honored the situation, he quoted, it must have not been at a hotel, but a motel, and that was with an attitude! I mean really dude, like for reals, did you just say that s*** to me. I mean who wouldnt get upset and furious. When a guest is already upset to hear the bad news, you have to spice things up by making it worse. He obviously has no customer service or hospitality skills and the hotel management business is not for him. If your staff made a mistake, say sorry with sincerity and be apologetic and own up to it! I dont have to be in the hotel business to know that your customers come first.Definitely not coming back EVER! Awful experience and hotel manager.

Review №140

2020-10-22 00:36:58

If you like smelling of weed, and a room with a nice musty smell, then this hotel is for you.I would have given less stars but Im guessing Covid had a real impact on perception. Low price and everything was shut down not to mention a ridiculous parking fee for guests.

Review №141

2017-07-16 04:07:40

Pretty pleased with the hotel. Major issues were with website saying free breakfast but had to argue with front desk to get it. During free breakfast I ordered two scrambled eggs with cheese, sausage, bacon, and potatoes. Order comes and all I get were eggs. I mentioned to waiter and waitress each at least once and it didnt show up. I finally saw a waitress clearing tables beside us and told the wife its ok if they delay or forget my food they are working down their tip.... Around 5 minutes later I got my food..... That was about 20 minutes after rest of family got theirs.....

Review №142

2018-11-14 01:07:25

My family liked this hotel, only thing we didnt like was the breakfast. It was a good breakfast buffet, but usually breakfast is free at most hilton hotels but not this one. There are so many food options around this neighborhood that you are better off getting a meal outside the hotel.

Review №143

2019-03-05 16:26:40

Stayed here over the weekend for a last minute trip to LA from Texas! Staff during breakfast were very helpful, and Emmanuel was our server - very great service! If we ever come back to the area, we will definitely choose this hotel to stay at again.

Review №144

2020-10-05 01:21:43

I am writing to voice my concerns, and utter dismay at my experience at the HILTON Garden Inn, Redondo Beach, CA. I travelled 2,200 miles from Atlanta, GA, with a very good friend (Evan Dexter Austin) whom was listed on the room. I booked the room through a third-party site (expedia), whom i will be contacting as well. The total price reserved was $219.78, to my understanding parking wasn’t a charge nor was a $100 (refundable deposit) Upon check-in, I was met with the Front Office Manager, (Trey Harris) whom was very curt and short as I was trying to understand the way the charges and parking fees worked. He explained their was a $18 parking fee along with a $55 deposit. Of course after driving all that long way their were some questions, in which he was not ready to answer nor had the patience to explain..After enduring that experience and attitude, my friend and I got to our room where we immediately tried to close the shades to get some shut eye. Finding out the shades did not close. Attempted to shower and relax, while taking a shower there was a brown liquid draining from the exhaust fan in the bathroom onto my toothbrush, countertop and into the sink. Then we were abruptly disturbed by what seemed to be a flash-mob sort of event. “Tommy the Clown” along with quite a few other participants partied in the parking lot between the Hilton & Marriot Hotels. After that finally subsided, i went to lay down to find not only was the bed broken in the room, but there was black dye or ink on the pillow. There was also previous guests trash behind the television. I am deeply saddened and disappointed in my experience with Hilton. Especially after traveling so far. In the current pandemic climate we are currently in, it really makes me concerned for my health and well-being if the room was properly sanitized and cleaned.

Review №145

2022-01-26 21:42:07

I was extremely horrified that my children and I, who were here for a dance competition, had to see such an ugly item in the elevator. Even after I had seen an employee walk out of said elevator. If I could post photos I would. I actually just might on another review platform. Dont know if we will be using this hotel for future competitions.

Review №146

2021-06-14 17:27:37

Didn’t clean our room the two nights we stayed. Sink and tub drains were both clogged. Top blankets have never been cleaned, old and scratchy.

Review №147

2019-08-11 17:23:16

Definitely coming back, very close to beach, low price for room, room was great, people here are great, especially Melissa at the front desk. She was very intuitive, helpful and caring. Jesse, running the breakfast was terrific. Food was excellent.

Review №148

2023-07-25 20:38:12

Very nice hotel. The hotel is very close to the manhattan beach.A very short drive to the beautiful beaches. Very quiet and clean hotel.

Review №149

2021-08-06 11:55:13

I enjoyed my long stay on this property. Everyone was so kind & helpful. Its really a blessing to have laundry onsite, especially if you travel like I do. I would definitely stay here again.

Review №150

2018-03-03 02:04:21

I recently stayed here and on my checkout day in the morning I stupidly left my Bluetooth headphones charging in the breakfast area before I drove to the airport. After I flew back home I realized my mistake and called the staff at the desk and asked if they could mail the headphones back to me. They arrived at my house a few days later. I want to personally thank you guys for your help. You guys are AWESOME!!thanks again! Will definitely stay here again.

Review №151

2017-04-19 00:31:29

Ive been awake the last 36 hours in LA on a business trip, desperate to get to my hotel and grab any rest.However, upon arrival I was rudely denied access to any room even with the confirmation of my reservation on my Hilton app - As they cant do anything until their system is back online from a software update.Worst part is I specifically called this hotel, explaining I will be walking in at 6AM due to my work schedule, and I even booked the room for the night before in order to do this.Still waiting. Its been an hour and a half now.Good job Hilton.Changing from a 1 star to a 3 because the hotel is actually really nice.

Review №152

2021-07-13 01:07:18

Housekeeper wouldnt help us, hot tub was lukewarm and had wrappers in it. First room tub was disgusting when we came in. Staff didnt care and brushed it off but stay was enjoyable for the kids

Review №153

2018-05-29 05:31:48

The rooms were clean and nice. The hotel is 12 minutes from the airport which is nice. The parking is not free $14. Its close to good food. I would stay here again .

Review №154

2023-10-01 22:26:30

This particular Hilton is located in Redondo Beach California very nice and clean, and the rooms are spacious and the breakfast is very delicious 😋

Review №155

2021-05-18 23:21:49

Excellent service, beautiful decor, & super clean rooms. I hope that Hilton would NEVER relax their standards! No in-room service due to covid😒 but its time for that to change!! We ALL have either had COVID or weve been #Vaxxed 😂😂😭 (President Biden voice). That small inconvenience was not enough to change my 5-star rating. My stay was awesome. Thanks

Review №156

2020-03-10 21:15:03

Book a king suite room with luxury bathroom (paid extra for it) but when checking I got a different room (standard room) and I wasn’t inform about the parking fee there was. It was just added into my final bill. The area is a bit hidden too, hard to find the hotel

Review №157

2021-06-05 15:55:28

Pool and hottub were open but the dinning options were either permanently closed or not yet reopend due to covid.Upgraded to the luxury bathroom, which may just be a larger shower head and some aromatherapy soaps. Bathroom has a puddle in it that was there on arrival and never dries? Also the counters in this bathroom are chiped or have deep marks in both the marble and the wood.Breakfast options at this time are boxes with a bagel and some Oj.

Review №158

2023-12-13 21:13:16

This particular hotel is way more expensive than other garden Inn Ive stayed in LA

Review №159

2022-08-10 02:41:59

Place was clean and up to date as far as rooms go.Staff very friendly and kind, really had an excellent stay, and I would recommend for any family

Review №160

2020-12-01 09:03:06

I stayed at a hotel that was farther back from the street and had left my room forgetting my map that I printed. It is a fairly long walk to get all the way back to my room and I was in a hurry and took a chance that they might be willing to print my directions for me. I went in and explained the situation amd they happily did so. The employee who helped me also gave me some friendly tips regarding the green line metro train which I really appreciated because I hadnt used it before and was nervous. Turns out I had no reason to be. I got a bicycle a few days later so I didnt have to walk the long distance from my hotel to the train and feel rushed.

Review №161

2022-06-03 17:41:06

Horrible customer service at the front desk. Getting randomly charged on my card for a bunch of little things. Supposed to receive my $350 deposit back and now I look and charged another $120 dollars after they charged me an additional $75 dollars for checking out 15 minutes late. Horrible experience

Review №162

2019-03-10 03:15:10

A maid knocked on our door in the morning before our check-out, and they were lucky we were already awake, because she said she needed to check our room. Without stated who she was, which was disturbing. Other than that, everything was pretty good!

Review №163

2022-05-13 05:17:51

Terrible. Rate included dining credit which they screwed up and still have not fixed after over a week. Hilton responded but pushed to hotel. Useless. No response. I asked when I checked out and they could not fix “it will be reconciled in the morning”… nope.

Review №164

2020-06-14 17:34:08

$20 for parking!! No indoor pool like they claim on their website. $50 deposit per night and prices are higher than what says online. The lobby closes at 10pm you can’t check in early because they charge you $25. Upfront ladies have very bad costumer service

Review №165

2020-06-28 19:34:50

Everything was clean, you could smell the bleach in the linens and towels. The restaurant and bar was closed but understandable due to still being in a pandemic and Covid lingering. There are food options close by or you can order delivery. The front desk will call when your order arrives.

Review №166

2017-07-15 07:35:05

I booked a room in person months ago to be here for our 32 year wedding anniversary. I specifically told the manager we were here to take advantage of the room and rest all weekend. But they booked us on the first floor across from the banquet room and a party was going on till 11:45 no sleep at all till 1:00 am. Everything I ask for they did the opposite. I said a room away from the freeway side because of the noise. They put me on the first floor freeway side and across from the banquet room. Thank you for ruining my 32 year anniversary weekend.

Review №167

2021-06-17 16:54:38

Rooms were not clean. Ironing board cover was stained. stains on lamp shades and walls. Bathroom sink plunger / stop missing ( was replaced)overall room & Bathrooms were not clean at all. Very disappointed overall with this property, as I travel mostly with Hilton brands whenever possible.

Review №168

2017-09-10 19:32:58

Disappointed, below Hiltons standards. We had issues with the reservations (the type of room we reserved was sold out, so we had to stay in a smaller room the first night and change room the following day). When we entered the room, the toilet wasnt clean (it had been used and hadnt been flushed) and the quality of breakfast was definitely poor. I expected more from a Hilton.

Review №169

2022-08-02 05:20:10

This place is getting better. During Covid lock downs, this place got very ghetto. I was there last week and Sandra is a top notch employee. I will go back just because of her service and welcoming.

Review №170

2019-10-15 19:51:45

Its quite a nice and clean hotel with enough parking space. I was only here for an Amazon hiring event which took place on 10/13/2019. There is a tesla charging point right inside the hotel premises for those using electric cars.

Review №171

2017-05-05 00:32:42

Theres not too much interesting near the hotel, but the hotel is nice. Clean, nice toiletries, green options (no housekeeping) for credit, friendly staff. Overall very nice place to stay.

Review №172

2023-12-07 01:37:25

Nice staff no matter the time of day. Clean rooms. Right by the metro

Review №173

2018-12-27 17:14:27

New and clean but the cutain in our room do not shut so light comes in early morning. Also went to eat breakfast and my server says it $14.95 for breakfast so i order then the lady next to sits down and her server says breakfast is free if you are staying with us..I asked my server and he said some guests get free and some dont..oh ya and if you are parking a car while you stay it cost $15. per night which they dont tell you until check in...Weak !

Review №174

2020-10-20 16:56:21

The Room was nice and big. With Covid everything is limited making for not so comfortable conversations. Such as telling other guest only 2 people in the elevator at a time, but they insist on getting on anyways. Signs at the spa stating 4 people but security tell people only 2 which caused unnecessary drama and tension amongst guest.

Review №175

2016-09-07 01:47:36

As soon as we walked in they checked us in with a certain price. When we saw the charges on our card were different we went to front desk and talked to same person. Completely denied giving us that price. After arguing he waived the parking fees. Still unprofessional because we couldve booked the rate we wanted online but trusted in the hotel when they quoted us.

Review №176

2015-11-29 05:40:28

Used Tesla Supercharger at this location. Very clean and nicely decorated, with free cookies in the lobby. Staff was courteous and welcoming, and there was even a little shop where you coul d purchase snacks. They had various couches and lounge chairs to relax, and there was also a little private library with a large table where you could have a little meeting.

Review №177

2017-06-27 04:02:22

The hotel is located in a fairly quiet area of town with a few other hotels nearby. The rooms are spacious and modern. The TVs are equipped with HDMI ports and other inputs. The Wi-Fi speed was a bit on the slow side, but not outrageous.

Review №178

2022-01-30 01:44:43

Horrible hotel, staff, and service. Still missing a wallet, containing my infants ashes, that they claimed they never found yet the airbag pinged it to their offices and then their dumpster. Police questioned them, but they continue the ruse of we dont know why a persons airbag would ping in our office and dumpter. Suing currently.

Review №179

2021-04-16 19:40:18

All the amenities are closed like the bar 😞 and the pool 😢 but the room was clean and the bed was comfy. Plenty of parking. Staff was quick with checking in and out.

Review №180

2020-09-30 16:12:06

The place smelt weed. The carpet in the room is torn, scratches on the bed. Parking is $18/ day. We didnt last a day in that place so we transferred to other place which is 10x better. The staff were nice.

Review №181

2018-07-31 04:10:08

The hotel itself is nice. Overall good experience and clean. I visit the area for business and it is often a better price range than similar quality hotels. The area itself is pretty rough. Not much to offer as far as restaurants or places you can walk to.

Review №182

2023-09-16 23:59:55

Huge room great Customer service. Highly recommend. Would stay here again.

Review №183

2021-11-05 14:22:15

Room was clean. Breakfast was supposed to start at 7:00 and I went to the breakfast area and sat for 20 minutes waiting. I went to the front desk and asked were breakfast was served and she was very short and said it was over by the bar area. I went back over there and sat for another couple of minutes and left. It was almost 7:25 by this time.

Review №184

2023-06-08 00:46:12

Room had a moldy smell and not so clean. The front desk lady was not to accommodate about our needs.

Review №185

2018-07-08 17:38:53

We loved our stay here. The staff was amazing. The room was great. They have a Starbucks. The hotel is quiet and close to some amazing restaurants

Review №186

2020-02-11 03:50:56

Stay OUT of this hotel! Booked a room through booking.com and received an email three weeks later saying my reservation was canceled. After a few calls learned that the rate had been set wrong and neither booking.com or Hilton would take the blame. I learned hotels set the prices in booking.com through a software system. So, defintelyHiltons mistake, but surprised a company like Hilton would not own their mistake. Couldnt be more disappointed and wont ever visit another Hilton hotel!

Review №187

2017-02-25 02:05:45

Convenient to public transportation, rooms are clean, bathrooms are very nice. Front desk workers not very informative, most doors are locked downstairs so the only way in is through the front door which can be a hassle if your room is on the back side.

Review №188

2018-05-15 06:12:22

Stayed here and had so many issues with the stay that when I got the survey I completed it and got back a simple email from the Mtg saying sorry such a disappointment!!! Im a Hilton Honors member and I expect more from this chain.plenty of parking and a business center.

Review №189

2018-12-08 19:11:46

First time booking with Hilton Garden Inn Redondo Beach.The accommodations was excellent, although the breakfast food needs alot of work. For the price we payed it was not worth it.The potatoes were tasteless, the canadian bacon was paper thin and dry. And I always thought there was no way to mess up ordering scrambled eggs, I WAS WRONG!Sad to say but I would have preferred an egg mcmuffin(and I dont care much for McDonalds) from McDonalds.

Review №190

2019-03-06 22:21:32

2 stars becuause I stayed here for 6 nights. the boiler was broken, no warm showers for 4 nights out of 6 nights. they fixed it on my last day.otherwise, clean, nice location, staff amazing and friendly . parking $15/ night .

Review №191

2018-09-09 01:18:15

Don’t fall for the option of “reserving” a room online. It specifically states on there that you won’t be charged. I was in the area and looking for a place to stay for the night and came across their ad. I wasn’t paying attention to all the fine print because I’ve done this with other hotels before. At the last minute I found a better deal with a way better view off of Redondo Beach. Portofinos hotel was a great choice. It was a late night so I paid no more attention to my “free” reservation.Next thing I know I’m charged for the night even though I never went there. I called and tried to clear it up over the phone and they didn’t want to refund my money. It’s fine I have a lot more where that came from but they have definatley lost my business. I spend at least $400 everytime I’m at a Hilton. This $150 charge was not worth the amount of money I spend there yearly. Thanks to Redondo Beach Hilton inn team for being so helpful smh. Hope no one else falls for this. Good bye for life Hilton!

Review №192

2016-10-07 08:38:20

I had a business meeting in a conference room there. The hotel was great at providing a professional environment. I am looking forward to being a guest for an overnight stay in the future. The staff were very professional.

Review №193

2021-08-21 14:06:16

Hotel staff are real friendly. And the hotel bar was open with small food menu they also made dishes specific to my keto diet.

Review №194

2019-01-16 19:34:35

Very nice property. Desite it being a brief visit I enjoyed my stay. Katie at the front desk was especially welcoming and professional. Will definitely stay again next time Im in the area.

Review №195

2017-04-23 00:35:21

Great facility and good location, but it is the staff that really make it amazing! Was here and they recommend a bike renting place, gave me free sun screen, and set us up for a great day! I cant give them enough praise!!!

Review №196

2020-12-01 13:27:20

Beds are comfortable, there is free parking and its near the Airport so thats good! The pool was open but there were many people. Nice service.

Review №197

2021-11-05 17:40:57

I liked the location the most about this place!Everything about the hotel is what you’d expect for the price you’re paying.I do wanna note they have a nice shower

Review №198

2021-04-19 05:01:33

Nice facility. Common bathroom in the hall stank bad. The bed was not well made and you could see the wrinkles in it to show that the covers were not washed. ... 😒😒😒

Review №199

2018-04-18 20:06:45

Very clean. Typical hotel room. They had a program where if you didnt have housekeeping changing the sheets and towels every day youd get a candy bar from the small convince area. Hate paying for parking when its not a downtown parking situation and its scarce.