Health IQ in Mountain View
Categories
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Insurance agency
Location on the map
Mountain View, Santa Clara County, California, US
Phone: +1 800-549-1664
Site: https://healthiq.com/
Edit info
Site: https://healthiq.com/
Opening hours
- Monday:5 AM–7 PM
- Tuesday:5 AM–7 PM
- Wednesday:5 AM–7 PM
- Thursday:5 AM–7 PM
- Friday:5 AM–7 PM
- Saturday:7 AM–1 PM
- Sunday:Closed
Total reviews rating 3.6
199 Reviews for Health IQ 2024:
Review №1
2022-12-08 21:38:17I put off dozens of calls earlier, but couldnt be more pleased to finally take a call and found Health IQ to be outstanding in taking me through the steps of enrollment that provides numerous benefits at no extra costs. Their agent was super friendly, knowledgeable and helpful in providing the best health plan coverage added to my Medicare coverage 👍🏻
Review №2
2022-12-12 17:25:40The agent was very helpful in finding a prescription plan that would work for me. Had problems with my computer and the agent was very patience with me and walking me through everything. The agent sent the site where I needed to go so I could finish the application on my cellphone. Thank you so much for finding me a better prescription plan and for your patience.
Review №3
2022-11-15 20:40:44I would give this organization minus 10 stars if I could. They keep calling me several times a day. They have been asked to stop. I am on both the state and national no-call lists. These people need to follow the law period. I keep see other complaints where the owner gives these lame excuses and needs the phone number. Dear owner follow the law. What do you not understand about that? By the way, because of the excessive number of harassing calls from this organization, I have turned this over for prosecution. I would advise everyone to avoid this company because of their flagrant abusive marketing practices.
Review №4
2022-12-15 16:16:19Great customer service! The agent I spoke to was very thorough and explained everything in detail. He took his time and made sure I understood. There was no pressure and I am comfortable with my new plan.
Review №5
2022-12-06 21:33:40My representative Katharine was EXCEPTIONAL!! From the moment she answered the phone, I knew I was GREETED with a smile & I felt a TRUST! For weeks Ive been reviewing ALL plans, have had numerous phone calls (not as pleasant sounding) so that was a plus.Im mid 66+ and had trouble understanding most plans & Katherine had patience, kind & TRULY wasnt bothered w/questions. Even explained a coverage I had that I wasnt aware of!! I did have everything ready, meds, drs etc..(did 4get some,) no problem she never got rattled!! Shes a representative that YOU TRAINED RIGHT/GIVE HER A PROMOTION!! Even told me if I have any questions & my husband getting ready mid year, call her & I HIGHLY recommend her.Very knowledgeable on policies.
Review №6
2022-12-29 11:20:24Would not recommend to anyone to work here. I was working through an agency for this client a little over a month. Was just getting into the swing of things and before I knew it, Health IQ ended their contract so sudden when it wasn’t supposed to end until March 31. We were all told to log off, submit our time cards, and that we’ve been laid off a week before Christmas. This was very unprofessional. We didn’t get a notice, a warning or anything and they dropped us all. We all have families to provide for and to let us go the way they did, hurt a lot of us. Some of us haven’t even received pay yet, whether through IES or Health IQ. And let’s not forget how our sales that we made, we haven’t received commission for. And they have the nerve to still hire. Do not work here because they’ll let you go whenever they feel like it. If I could get in touch with every senior that I’ve called from this company, I’ll apologize to them all and let them know to block every number Health IQ calls from. It’s ridiculous. Then they had us working 10-12-14 hrs a day during AEP and would get mad if we were to have a doctors appointment or just have a life outside of this company. Don’t work here!
Review №7
2022-12-09 20:57:28UPDATE: Why would I call you back to get my number blocked just so yall can remove my number from one call list but still call me from the 50 other numbers yall have? Im not calling every single time to get my number removed. How about this, perhaps after the first try of contacting someone and they dont answer, just dont call them at all!!! Get it removed from your system completely! No one wants to hear from u! You guys seriously need to stop calling me!!!!! What part of me blocking every single phone number of yours are you not understanding? STOP CALLING ME!!!!!!! Quit getting new numbers to call me!!!! I have blocked 6 or 7 separate numbers from yall!!
Review №8
2019-05-23 12:56:08Im a 58-year-old in good shape. I just ran the NYC Marathon, row often, bike, etc. I saw good reviews of Health IQ so I figured Id look into their policies.Well, it has been a nightmare ever since. Endless phone calls -even when you ask them NOT to call. This number, that number, theyll hound you all day at work. When they have figured out that youve shut your ringer off, they start texting. And, when you do get to call them back, the process is very disorganized. No callbacks.I finally told them Im not interested. Way too much badgering.Update -a week+ later and theyre STILL hounding me. 4 calls to my office one morning and they just started again today. Ive emailed them to stop, hung up on them several times. Unbelievable. Do I have to file with the FCC or something? I emailed that I didnt want it. What did they do? They edited the policy and sent it again!Lets think about this, youre examined and found to be fit. Its unlikely that youll die in the term (15 years). If any of us do, it will more than likely be because we were out doing something fun and will probably be excluded. Great business. No wonder they hound you to death.
Review №9
2022-11-21 15:35:33Just received my 19th call from them. They have called from a 855 number as well as local numbers. I keep blocking them and they go to another number. I have ask them repeatedly to stop calling, I do not need a review, have already had it done. They keep calling and finally acknowledged me after they kept asking questions and telling me what I need and what they can do. Under no circumstances I would ever do business with them.
Review №10
2022-12-03 13:21:09Health IQ is a big big scam. They mentioned I got hired 10/17/2022, ever since that day I have never heard from no one. No one will respond to my emails but IES keeps sending me email like Ive been working there. Once they collect all you personal information like ssn, they stop responding. I have the HR email, I keep emailing them, yet still this day I have not received any equipment or heard back from anyone. This is a complete wait of time, this company should be reported and closed down.