Gucci in Costa Mesa

Review №1

2024-07-01 12:51:57

From the moment I walked in, I was greeted warmly and offered water, making me feel instantly welcomed and comfortable. The staff’s attentiveness was outstanding; they were ready and eager to assist me with exactly what I was looking for, fetching items from the back without any delay.Their prompt and courteous service, combined with the luxurious atmosphere, made my shopping experience truly enjoyable. Whether you’re looking for something specific or just browsing, Gucci’s staff ensures you have a pleasant and personalized experience. Highly recommended!Thank you for my Gucci backpack.

Review №2

2023-08-28 02:40:58

Sergio. Always ask for Sergio. He is hands down the best associate at Gucci.After many purchases he has always come through on finding me the best shoes, jewelry and belts.If they don’t have it in stock, he will have it shipped next day. Tell him Ryan sent you and he will take great care of you.Don’t make the mistake and not ask for him. Thanks for all your help man!

Review №3

2024-05-20 05:23:11

I visited the Gucci store just to look at some products, with the intention of buying on my next visit. A staff member named Camila welcomed me, introduced the products, and explained my queries about the handbags. Honestly, I have visited many stores from ordinary to luxurious ones in many countries. I have had wonderful experiences and services in many places. But I must say, Camila is the best I have ever met, and of course, I did not hesitate to buy a bag for my wife because of her exceptional service.Camila, I want to express my gratitude to you for your dedication, the warmth in your eyes, your smile, and your courteous bows... very warm and highly professional. Any company is lucky to have an employee like you. If I could rate and give you 100 stars, I would. Thank you so much, Camila!

Review №4

2023-02-18 23:12:23

The man we worked with was very friendly, had great banter, and was very knowledgeable about all the products. Top tier service all around.

Review №5

2018-03-20 00:59:47

Well some of the staff are awful and hideous at customer service, especially their security guards – who let prison guards work here?? Like seriously this guy had tats and yelled at me to put an item back as though I was running out with it. Most are professional and courteous though, and very very helpful.

Review №6

2023-12-23 20:46:39

Noe is the best salesman in the store. He communicates with me anytime something is happening new at the store. As soon as I walk in he greets me and knows exactly what to show me. He is patient and thoughtful. He recommended these loafers and I just love them!!

Review №7

2023-11-09 03:49:28

My recent visit to the Gucci store at South Coast Plaza left me feeling deeply disappointed. Last week, my wife and I both purchased shoes from the store, only to discover the next day that both pairs were right-sided. I returned to the store to resolve this issue, where I explained the situation to a sales agent.Unfortunately, the store did not have the correct shoes in stock, so the agent kindly offered to order another pair for me.I appreciated her assistance, and she gave me two options for receiving the replacement shoes: they could be shipped to my home or to the store for pick-up. Given that picking them up in-store was more convenient for me, I chose that option, and the sales agent issued me a receipt. A day later, we received an email notification that the shoes were ready for pick-up.I visited the store to collect the shoes, but when I arrived, a sales agent at the entrance informed me that I couldnt pick them up because they were purchased under my wifes account. I showed her the email receipt, which my wife had forwarded, but the sales agent still needed her managers input. The manager, in a rather unaccommodating tone, informed me that it was against their policy to release the shoes to me. Frustrated, I inquired if I could cancel the entire transaction, to which she responded with a dismissive sure, no worries.The tone and attitude of the stores leadership left much to be desired. It seemed as though they took their customers for granted, assuming that they had enough business to disregard any individual concerns. As long-time customers of Gucci and other luxury brands, my wife and I choose to invest in luxury products primarily because of the exceptional service that should come with them. If we were not concerned about the quality of service, we would simply order online.In summary, my experience at the Gucci store was a significant letdown, leaving me with a sense of undervaluation and disappointment. The post-purchase customer service was far from enjoyable. Gucci should remember that its success ultimately hinges on customer satisfaction, and my recent visit did not align with that core principle in any way.

Review №8

2021-05-26 17:37:37

Mahdis and her team was great in helping me acquire these shoes where I live out of state. The team and her specifically helped me feel confident in my orders and I am very happy with the results. Thank you once again.

Review №9

2022-05-18 22:02:08

Staff are nice, quality products still. Pricey but if you wanna make your life happy sometimes and you know that you can afford it without breaking your bank then then go for it!

Review №10

2023-04-23 17:19:10

I would leave no stars but in order to write this I had no choice but to leave at least 1 star. For a luxury high end store, I’m surprised and disappointed in the lack of customer service in this store. I’ve had to call numerous times about the status of my order. I got no response from the sales advisor or any of the associates from the store. Have received better service at Walmart ! Will not shop here ever again. I don’t write negative reviews for any businesses. This is my first.