Presentation on Map Reviews Nearby

Golds Gym in Simi Valley

3.6 (171) 1357 E Los Angeles Ave, Simi Valley, CA 93065, United States

Categories

Gym
Fitness center
Personal trainer
Physical fitness program
Recreation center
Sports club
Weight loss service

Location on the map

Simi Valley, Ventura County, California, US

Phone: +1 805-581-4653
Site: https://goldsgym.com/simival...

Opening hours

Monday:5 AM–10 PM
Tuesday:5 AM–10 PM
Wednesday:5 AM–10 PM
Thursday:5 AM–10 PM
Friday:5 AM–10 PM
Saturday:7 AM–7 PM
Sunday:7 AM–7 PM

Edit info

Total reviews rating 3.6

171 Reviews for Golds Gym 2024:

Review №1

2024-03-08 00:47:31

A nice spacious location with plenty of equipment varieties, free weights, machines, calisthenics areas and cardio equipment. Peak hours are as expected, crowded around 5 to close, but I have always found a way to fit in my workouts during those hours. I find the morning crowd suits my experience better. Fellow gym members are courteous and kind as well as the staff.

Review №2

2024-02-25 07:34:54

The cleaning staff mops the floor next to you with bleach when you are working out. They were mopping the floor with strong bleach next to me, and I was about to faint last night when I was working out. It smelled really strong and chemical. I asked them to stop cleaning the floor near me, but they didn’t care and continued. I went to the front desk and explained what happened, but nothing happened. It was so disappointing. I will cancel my membership. My health is my priority.

Review №3

2023-10-19 07:28:12

It’s the nicest gym ever !Clean, full of energy, nice indoor out door area! Highly recommended

Review №4

2023-06-13 00:05:40

This gym is managed by children who have not been trained properly nor with any consistency. When I pointed this out their response was that how I spoke to the staff was unacceptable. I was stern but respectful yet these poorly trained children were offended by logic and reason. The manager was without skills or human empathy and told me that he didnt have time to talk to me or help me solve the issue. Yet Ramon made time to call me and issue me an official warning. I have no problem with adhering to consistent policy but I do have a problem of being warned because these children failed customer service 101. I was asking logical questions not badgering anyone. I asked for help and got laughed at treated like the angry black woman anyway . Micro aggression....So now we have all been warned...........,...Thank you for your response and customer validation. I certainly appreciate it. Thank you. I will continue to enjoy your facility 😊 as you have made my day.

Review №5

2024-05-16 18:42:45

I like this gym, but it definitely needs some updates. When it rains the ceiling leaks everywhere and they have to close the cardio cinema. But other than that it’s great!

Review №6

2023-12-07 19:24:13

TO THE OWNER:I appreciate your reply. However, the best way to restore my confidence in your gym is to use your email addresses to alert members right away about things such as classes being cancelled, or the closure of major facilities such as your pool, sauna and/or steam room. To date, and this is after you posted your reply, I have not received an email regarding the pool.Thanks,JeffIf I were just rating Gabe or Jasmine, Id give 5 stars. But this is about a negative experience I had, so Im only giving them 1 star.It takes me 30 minutes to drive to Golds Gym in Simi Valley. I go there a few times a month because they have an outdoor pool.I went on Tuesday, 12/5/23, for my swim workout. I sat down on the edge of the pool to get in. It was COLD. I knew it was too cold to do my workout. As I was getting up, one of the women I know from swimming, who was getting into the Jacuzzi, told me the heater was broken.On the way out of the club, I stopped by the Front Desk. (Both Gabe and Jasmine were exemplary examples of excellent Customer Service, and for that I am grateful.)I asked Jasmine, the Manager, Since you have the email addresses of members, why not send a notice to members that the pool isnt heated? She explained that any emails that go out need to go through the Marketing Dept. She said they initially thought it would just be one day that the pool would be closed, but then they found out that parts had to be ordered so it would take longer.I told Jasmine that I understood what she was telling me. But even if the pool was only going to be down for a day, members should be alerted to that.In addition to the pool not being heated, the Sauna in the Mens Locker Room was closed.Im 70 years old and Ive worked for a variety of companies. Its always frustrating when the higher ups dont listen to the folks who their day-to-day jobs.If people like Jasmine are put into a management position, one would hope that Corporate has elevated them to that position because it is believed they have common sense and know what is best for their members/customers/clients.Golds Gym, whether you feel it necessary for all email to be cleared through your Marketing Dept., or you let the managers of your gyms make a determination regarding notifying members they deem necessary, PLEASE consider alerting your members in a timely manner when issues regarding cancelled classes, and/or closed pools, saunas and/or steam rooms.

Review №7

2023-12-16 09:53:53

Dishonest, Predatory PromotionsMy wife and I were looking for a gymn, and saw that Golds Gymn was running a promotion where we can try out the gymn for one month, esentially for free. We tried it, and towards the end of the month decided it wasnt worth the cost and canceled the membership. A week later, I found the gymn membership bill on my credit card.I emailed customer service to get a refund since they charged me after I had canceled my membership. They told me that I needed to cancel 30 days in advance 😦So I had to decide if I liked the gymn after a single day? The advertisements and sales reps suggested the trial period was one month. So dont trust any of their promotions. Expect corporate to charge you the full price.

Review №8

2024-01-05 17:01:45

Clean and had all the nicest best equipment. Would have given 5 stars if they reopened their kid care room bc my workouts are sacrificed now that its been done away with. Really hard to find short term care so I can work out.

Review №9

2024-01-03 05:03:18

I got 2 memberships back in dec 2022 one was ended very quickly Im assuming never set up right cus never was charged for my younger son he had the more expensive plan to where can bring a friend with him. Then my older son Im still paying for and shows on my bank statements n he said they said he doesnt have a membership . I tell him multiple times to go cus it been paid for for a yr now he refuses. Well im definitely paying a visit and Im not happy that everything is so messed up doesnt sound hard to do I been doing gyms for 20yrs never had this problem .. n Im sure they wont care what I say so Ill just have to cancel and lose out on the money I gave them the past year its January2024 and it still shows they charge my card monthly yet they dont allow him in 😡 Im not paying for no one to go again I know I wont get my money back when I address this

Review №10

2023-11-05 20:43:35

The Simi Valley Golds Gym is terrible for a multitude of reasons (lazy and incompetent staff, rude management, false advertising), but the reason Im most frustrated about is the fact they advertise a kids club they dont actually have.Their website says they offer a kid zone. We drove 30 minutes away from our home gym (Northridge, which is awesome!) so we could bring our friend (who is a mom and couldnt find childcare today for her toddler). They currently advertise on their website that they offer this amenity when in reality they havent provided the service for over a year. However, the front desk receptionist said we could still bring the toddler inside.Not even a few minutes later management flagged us down and kicked our friend out with her baby. Management followed her to make sure she left the building and didnt come back inside. Absolutely disgusting and inexcusable behavior. Based on reviews, this location is known for bullying people. After our visit today its clear those reviews are very true.

Review №11

2023-01-17 13:58:28

Immaculately kept gym, Jacuzzi, changing area, showers. Well Maintained equipment. Always state of the art training instruction. Knowledgeable, approachable staff . Excellent Classes. Unsurpassed Value- FORTUNATE to have Golds in Simi- Train to Live : Live to Train -Advice : Don’t sit on the equipment watching your Social Media - Train or Go Home.

Review №12

2023-09-20 17:23:11

It is one of the best places in the area. The place is very clean. The cleaning staff is excellent. The only thing is that the girl who is the manager of those at the entrance must improve her behavior towards the clients. At least she has had to deal with me a couple of times and she has a somewhat rude attitude. Everything else, including the facilities, is not good, only that they do need to renew a few machines.

Review №13

2023-10-23 22:06:35

Normally very friendly staff. Been going for years without issue. Clean, has everything you need. Can obviously get busy at times, but Im always able to get my workouts done efficiently

Review №14

2024-01-11 12:37:37

Great place to workout! You have enough machines and weights to do anythibg you want!Love the outside area!

Review №15

2019-03-04 22:22:16

Cleanest Golds period! Cleaning staff is amazing. Corporate Golds in Venice needs to learn from this gym.Negative: The equipment layout is the worst. No rym or reason to layout. They must have hired a hotel consultant company for a pretty layout.Not the best at putting weights away but much better than most.They closed today for 4 days to make gym better 😀😀 I hope they layout is done better.

Review №16

2024-02-10 19:14:17

So expensive and worse than other gym alternatives. So you are paying more for less pretty much.

Review №17

2022-07-09 17:35:54

I enjoyed this at the beginningof April, after two months decided to cancel, I spoke with the Manager and they charged me $50 annual fees. I sent an email to the corporate office and nobody answered. During this time many times the hot water was out, sauna and steam room was out of the order. A few classes afternoon only from Monday to Thursday, and a couple classes in the morning. Pool only 3 lines and you can feel uncomfortable with the other guests waiting for you. Charge annual fees for 2 months was very unexpected and unpleasant.

Review №18

2023-08-22 19:39:41

Olga was very helpful in giving me information when asked about something at yhe gym. Great customer service.Ramon the general manager steps into help out.. very kind and helpful.Jennifer showed me how to use deadmill..she just started shift and gabe me three exercises to do on it. Shexwent above and beyond.Nikki at front said have a good day. Thats all it takes for a great experience. Thank you.

Review №19

2022-07-26 21:25:25

A few weeks ago, I went into Golds Gym - Simi Valley to swim laps. I walk past the counter, through the gym and into the locker room. I change and go to the pool area only to find out that the pool is closed. I question the front desk staff who then point to a white board sign, far to the right corner where no one would normally see it, indicating that the pool is closed. I urge the person to put signs where one might see it as they see it clearly upon walking in to avoid my situation. Well, today, I walk into go swim laps. I look at the sign far to the right, I see a solicitation for the club, so I am all clear and ready to go! But nope, the pool is closed. This time I go back to the front desk and inquire. I am told that there are signs posted in several locations. I look at the signs and they are so called notices to members...and look like the many other solicitations in the club for powdered drinks, two for one, and every other imaginable advertisement...but this, in about 14 font, says the pool is closed. I admit, I do not read every small sign when I walk in...The young 20 something then informs me that the club EXPECTS its members to read all signs before coming into the club.Given that I am 64, lived three lives that this kid never will, and not 14, I did not take kindly to that, telling him to not be a smart aleck. I mentioned just maybe they might want to put a sign up that is distinguishable from their many solicitations that the pool is closed. Maybe put a semi large sign at the entrance to the locker room? So now, with them having the only lap pool around, I will have to call ahead, double check every sign or ask every time I walk in if their pool is open. Or, and adult could take this operation over, put up unmistakable signage that will give its members notice.Meanwhile, a few days later I called the gym asking if the pool was open. I was told it is under renovation, to enhance members experience. This, of course, was during a heat wave, in the middle of the summer, during water restrictions, when people just might want to use the pool.

Review №20

2023-09-15 14:08:27

This club makes it as difficult as possible to try out their facilities. Just tried to go in, get the 7 day pass and fill out all their check in information only to give me songs and dance about a $20 fee. Blah blah, blah.

Review №21

2023-07-18 06:05:42

Great place to workout, environment is awesome. Just wish they were a bit bigger and had a few of each equipment. Either go really early or really late to be able to use each machine.

Review №22

2022-05-26 22:58:13

This gym is INCREDIBLY SHADY!!! As a gym manager I cannot believe what extent they are willing to through for a sale. I signed up here precovid and my membership was automatically put on a freeze. When I was ready to come back I walked in and one of there sales managers said instead of resuming my current membership they would START A BRAND NEW ONE SO I COULD GET A PROMO so i said that sounds great. Little did I know, years later they would SEND ME TO COLLECTIONS FOR MY PAST MEMBERSHIP AND DEMAND $275?!?! What?!?! How is that possible when I just cancelled my membership a month before and was paying monthly dues. Disgusting, they are claiming I owe them three months membership ($25 monthly) PLUS LATE FEES FROM COVID??!? You gotta be kidding me. They are willing to go to any length to get a sale. Incredibly shady business practice from a non reputable gym. Disgusted.

Review №23

2023-10-18 18:54:20

Dishonest and disappointing!7 day guest pass is actually a single day pass.It’s a gimmick to get customers in the door then have them sign up for a membership on the same day.False advertising and only out for money rather than a culture of health.

Review №24

2023-10-03 18:33:59

What’s the call back policy for a Manager? I work long days & have been asking for a manager to call me since I cannot make it in person while a manager is on shift . I’ve left over 5 messages with different employees. Ps, annual fees are not “annual” annual means 12 months. I’m being charged 2 annuals fee within 4 months.Update October 3, 2023: Still NO CALL BACK

Review №25

2023-07-23 21:20:57

Please I mean please constantly clean your pools. After the last review about the pool it was clean for about a week. Seriously it’s a health hazard and seeing bugs in pools is an instant swimming turn off. I enjoy night swimming at absurd hours but I might start going to 24 hrs if the Pools are consistently dirty like thisupdate: 4 years later and the pool is still dirty.

Review №26

2021-01-24 00:28:27

Another Incredible Workout at Golds Gym, its my First Week back since COVID & I couldnt be Happier! The Facility is Clean & has Everything you Need! I was so Impressed with Jonathans Customer Service, I wasnt even Technically a Member yet & he still went Above & Beyond to ensure I had an Amazing Experience. When I officially became a Member I had so much fun Signing up w/ Jordan that I lost track of time he definitely made me feel like I was making the Right Choice, he thoroughly Answered all my Questions & even gave me some Helpful Tips which I Appreciated! Definitely looking forward to my Next Workout :)

Review №27

2021-05-11 19:15:07

Staff is rude and discriminatory against people with disabilities. Apparently talking to other members and many prior reviews, the owner condones this behavior, by refusing to handle this internally. A couple staff members are bullies and make the gym environment unpleasant and is shameful .This is a stain on the Golds gym franchise . Anyone else with similar experiences should notify the ADA and file a complaint.Apparently your @retention team doesnt appear to be a viable option due to your track record. If you are serious about resolving this issue, a direct link would be more appropriate. Otherwise I will be contacting every agency at my disposal. Thank you for your attention in this matter. 🤔

Review №28

2020-09-15 17:50:29

I wanted to cancel my membership due to the pandemic and not feeling comfortable about being at a gym (as I am now working out at home), I decided to cancel and to find out that I had to pay a cancellation fee. I also found out that the 8 sessions of private training that had been pre-paid and never used due to the closure of the gym because of the pandemic was not refundable, but yet Golds Gym is charging me a cancellation fee. I understand the Golds Gym was hit hard and its obvious due to the closure of hundreds of locations, but it would have been nice for Golds Gym to waive the cancellation fee due to the pandemic. But now I know Golds Gym only cares about their profits.

Review №29

2020-01-27 10:25:34

This gym is a gem! Conveniently located with ample parking. The staff are friendly and accommodating.Very clean with upgraded equipment and lots of extra amenities. The outdoor pool is awesome and it even has a room with cardio equipment (treadmills, etc) in movie theatre vibe atmosphere. The locker rooms are luxurious and membership is a great value.

Review №30

2018-07-05 17:50:06

I have been a LONG time member which at NO time included a yearly maintenance fee of 29.99. My checking account balance was not what it should have been this morning and then I saw the withdrawal. I called the GYM and said I NEVER signed a contract to include this fee, way back when. They said Oh you paid it last year. I said well you owe me a refund for that as well. I was told a manager would call me in an hour. That didnt happen so I drove to the location and was told Mr. John Franko the manager was with a client and the staff said it could be a really long time to see him, like hours. The gym does not want to resolve this issue. I am really upset about this! I want a refund for every year I was charged this $29.99 fee without my knowledge of even when Golds started doing this.Again I signed NO contract stating this yearly fee.

Review №31

2021-08-25 07:17:17

The gym is really clean with great equipment. The environment is clean but don’t get trapped in the paid training. It feels like the Vegas time shares. Please be warned before you sign up for the paid training.

Review №32

2018-05-03 20:08:00

I tried to join this gym with my active and fit program which they accept. After sitting in on there 1 hour (timeshare presentation) I realized they were trying to sell me the personal trainer program. After I refused several attempts they tried to sign me up for the regular gym program and said the manager had to do it and they would have my membership ready the next day.I called the next day and the lady said it would take 5 to 7 days. I think she just didn’t want to help me. I returned to the gym the next day and they said the manager would have to call me for an appointment. Still waiting. Golds gym In Thousand Oaks and two other gyms said they could complete it in about fifteen minutes. I think most of the bad reviews are true. Terrible customer service

Review №33

2021-08-23 00:06:22

Would be nice if they repaired their equipment in a timely manner. The padding on the bicep curl looks like a dog ripped it to pieces. It will literally start to cut into the back of your arms as you increase the weight. Seems like an easy repair but apparently it isnt because it will be this way for weeks if not months until its repaired. Otherwise its a good gym.

Review №34

2017-04-27 03:11:27

Golds Gym at Simi Valley assisted my desire to pursue a healthy life most especially after I recovered from kidney cancer 4 years ago. The facilities at the gym are incomparable, well maintained and always up to date. At 56, Ive never thought of my age as a hindrance in working out with the younger genre. The size, shape and depth of the pool/s are perfect to augment my workout. The bottom line is: I will forever be Golds Gym member wherever my endeavour will take me....love it!!!!

Review №35

2021-03-02 09:36:54

This gym is great from hygiene and overall machines being in good condition, the reason why I didn’t give it 5 star is some guests there aren’t very classy and would stare at you and check you out as if it’s a gym to find mates not workout. I had a guy once ask me if he could join in and workout with me and due to covid safety social distancing I nicely refused and he just gave me a dirty look as if I had to say yes! 😂 definitely not a pleasant vibe when your packing on positivity thru workouts!

Review №36

2023-05-12 06:23:24

This is Gym is great good machine to workout, sauna, pool boot camps end many clases .They dont count with child care .Costumer service is okay

Review №37

2021-10-22 14:01:25

My membershp card hadnt been working for a while now and I would frequently need help from front desk to get in. Today I asked the Maneger Whitney who has dark hair and round glasses, if she can change my card and she was very rude. She called me a liar and insulted me for a issue that I was not aware about. After I canceled my subscription she rudely dismissed me and refused to write down her name when I asked for it. I dont want to wast my money in a place where Manegers are unprofessional and extremely rude with horrible customer service!!!!!!!

Review №38

2018-06-23 07:06:44

Went while visiting. Nice equipment. Enjoyed getting sun while swimming in the outdoor pool. Thought the boxing ring was cool. The people were nice. Forgot to lock my locker after getting a pool towel so I was especially happy everything was still there after swimming a while.

Review №39

2018-07-27 17:46:29

I am still reserving my judgment on this one until Ive used it for a little while. It seems clean & it is kept cool. The cardio equipment is about a year old at the time of this review. They offer towel service, a cinema room to watch a movie while you do your cardio, there is an outdoor heated salt water lap pool with 3 lanes, outdoor heated salt water jacuzzi, outdoor basketball court, gender specific steam rooms & saunas. You will find pretty much your usual machines & free weights assortment. There is a little playground if you need to arrange childcare during your workout. Obviously they try to sell you on training services, nutrition supplements & merchandise like any other gym. Monthly membership starts at $20/month with enrollment fee & goes up to $40/month. The parking lot seems to be very busy all the time...

Review №40

2021-03-31 22:52:19

Totally unhappy.Got charged for 2 months when the pandemic was happening and they were closed.Was told that I had credit for 2 months when I come back or when they reopen.I froze my account.After they opened, I inquired about the credit and the Manager did not know what I was talking about.I wrote this down on my notes and I told them too on the phone.Fast forward to now, I asked to freeze my account since Oct and I was charged for Novembe 2020, December 2020 and January 2021 when its supposed to be frozen and I emailed the manager / operations.This is robbery.You owe me 2 months and charged me 3 more months when its supposed to be frozen?This isnt the right way to run a business. And I am not the only one this happened to.Totally unhappy.Update MARCH 31st 2021Contacted Retention Team, I was told theyd refund me my month this month, since I couldnt freeze it. and its been WEEKS and I have not received a refund. Whats going on here Golds?

Review №41

2021-11-01 16:04:43

I recently lost my Raycon charging case at this location after a workout. I had to go into work so I called immediately and made sure they found them so they could hold onto them for me. They told me they had found it and that they were going to keep it at the front desk and that I could just describe it when I come to get it. A few days later, I went in and asked for it. I described it, and then watched as they tried to search for it at the front desk. They insisted it wasnt there and then when I told them that the employee I had called had found it and was holding it for me at the front desk, they said, This is why we dont share with you whether we have found it or not. Then they asked for the name of the employee. I didnt know, but I asked them to check again, and they sternly told me it wasnt there. I was very upset with this situation because I was promised it was there, and Raycon charging cases were out of stock for months after this incident.And I really dislike the outdoor set-up. The machines out there seem to break a lot because they arent meant to be outside.

Review №42

2017-04-17 18:28:10

They have an F rating on the BBB website because they dont care about their customers.Ive been waiting on a $99 refund (required because of their mistake in the first place) for 49 days and counting. Ive been told twice that it was processed; once on 3/23 and once on 4/6. I have been more than patient, and Im still a member until my contract is up, but Im beyond my wits end. Not to mention the general manager never once called me back about it.If having money taken from you doesnt turn you away, maybe the fact that people apparently dye their hair in the showers (and leave the tubes on the floor and eat in the sauna (seriously- a full meal in Tupperware in the sauna), and eat on the equipment (chips and candy) will. The cleaning crew goes around vacuuming constantly, which is nice, except when they do it in the cardio theater during the last five minutes of the movie so you cant hear the end. If you speak to one of the sales people longer than hi, good, bye they will try to sell you protein or training sessions. The classes would be better if the sound system didnt cut out at least a few times (the teachers all have a great sense of humor about it and will sing parts of the song when it happens during Zumba).Id be willing to overlook most of this if it wasnt for the refund thing. The teachers, kids club attendants, and the personal trainers have all been fantastic, but playing with my money is like playing with my emotions, and it doesnt feel good trying to go every day and knowing that someone else is going to tell you the manager is too busy to talk to you but hell call you (and he never does) and that they all care so much but nothing is going to get done. For another week. And another. And another. I stopped going for a little while because its THAT stressful.There are a lot of options for gyms in Simi. I suggest you shop around before getting roped into a contract here.

Review №43

2019-05-03 20:31:14

WARNING!! WARNING!!DO NOT enroll with Golds gym!! They have fraudulent and deceptive sales practices. They misrepresented their month to month contract and training sales. They immediately started drawing on my debit card prior to the date they said they were going to. Requested to have the money refunded 4 times. Sales associate lied to golds gym about me calling and REQUESTING FOR ME to CANCEL the personal training.Both general managers said there was nothing they could do! Funny,since they are the general managers. Also indicated they didn’t know who could help me!! I asked for documentation of our meeting. The manager refused.Then QUOTE“My job does not rely on one sale!” Doesn’t sales jobs rely on a sale. Thought I would share with all!!DO NOT USE GOLDS GYM IF YOU WANT TO KEEP YOUR MONEY!! Go somewhere else !!

Review №44

2018-11-24 20:31:57

Way cleaner than any of the other gyms Ive used. The classes are fun but they need to switch them up and add more pilates. The weekend hours should be extended, the gym is always filled right up until closing.

Review №45

2018-06-13 20:20:51

Very crowded, even outside of peak hours, youll need to park at the bank or grocery nearby. Floors always wet from mopping, none of the plates are round so setting the bar down quickly means it bounces into your shin. Not enough squat racks and no straight pull up bars. Stories of staff making fun of members leaves a bad taste. We were told there would be an outdoor area by the end of 2017, yet construction has not started. If you plan to do any floor pulls, squatting or pullups you are better off at a gym that has all of the basics. For most this may be fine, but these are essentials for me

Review №46

2016-06-08 17:34:41

If you like swimming in harsh chemicals and soapy murky waters as the pool cleaner is scrubbing the walls and all the dirt is pouring into the water and when you tell him to would you stop that and he yells and gets angry at you, then visit this facility.If you like roaches walking on you while you are in the sauna then please visit this facility.If you like a horrible customer support and none feedback from the management about your concerns then this is the place.Worst customer care and worst experience in a gymtoo bad there are not much choices otherwise would cancel.

Review №47

2022-09-01 14:26:36

The gym is always so freaking hot. I don’t understand why they have the AC at such a High temperature all the time. Its a sauna in there. Hopefully no one passes out in this heat.

Review №48

2017-07-30 20:12:40

DO NOT GO TO THIS LOCATION. They will lie to you just to get you to sign that contract. They will randomly charge you fees to the card you have linked to your contract and at no time are you told what these fees are. You are either just suppose to know or call in wondering why you were double charged for a membership. GREAT COMMUNICATION!Golds Gym is a scam. DO NOT, I REPEAT, DO NOT GO HERE. IT WILL BE A HUGE ISSUE FOR YOU AND A REGRET IN THE FUTURE. Look at other options, this place isnt worth your time.

Review №49

2018-08-11 00:40:58

Gold’s gym sent an email confirmation agreeing to reverse the July 10th charge for $344 and stop any future charges towards Personal Training sessions that I never used. Today August 10th Gold Gym charged $344 again. This company cannot be trusted and has introduced a huge exposure with this action after sending a written email confirmation. We also have a screen shot on our phone from the computer screen at Gold’s gym.

Review №50

2021-05-18 23:36:45

I have been a member since opening. I people that say they are managers are rude and disrespectful.Charging forntime when COVID was in full shutdown and trying to get monies for 5 months payment. Granted call was made to put membership on HOLDThis is a RIP off of senior population and there was no need to yell or be disrespectful because of their error.Disrespectful staff Ryan Sandoval and General Manager MikeShame on you Shame

Review №51

2016-09-02 16:29:29

I wish there was the option to do half of a star because that is how horrible their customer service is. Yes Golds Gym is very nice and amazing on the inside, it would be great for gym junkies but most of us really arent gym junkies.... My sister moved away so she canceled her membership here in June.. they started charging her again, $100 dollars and she wondered why so she went to ask & they said because she is still a member... she was confused because she ended her membership in June and now its mid july.... speed up til now and they are still charging her 100 dollars!!! In total of $200 after she left.. these people just want to take away your money please do not go here... they only care about stealing from you....

Review №52

2018-01-11 21:42:10

Horrible management and they are a bunch of scammers. I called a month before my membership ended to cancel it and when I called again a month later to confirm that my membership had in fact been cancelled, they told me that it hadnt been done and that they had no note of me calling in advance so I would get charged for the next month since I didnt give a 30-days notice. I guess its my fault these people cant do their job and now I have to pay an extra month for a gym I dont even go to.Youre better off going to 24-hour fitness.

Review №53

2015-08-01 02:51:02

Me, my wife and my two sons have been members for over a year. Me and my son have a personal trainer that we use. We usually have 6 sessions a week. Today we were in the middle of a session and they fired him. Right in the middle of the session! IHe was an awesome trainer! He won personal trainer of the month. Him being fired was completely politcally motivated. I cant believe they couldnt wait 25 minutes until the session was over. So rude and right in front of my two sons. Its like this place is being run by 10 year old kids.The proper way to handle this would have been to allow him to finish the session he has with his clients, or to let him give his clients notice.I have been overcharged $10 a month for 4 months now. I will not be buying anymore sessions from this place and am considering moving my membership. If I can get them to stop charging me.

Review №54

2024-06-14 03:15:20

Excellent facilities, knowledgeable & helpful trainer.

Review №55

2021-12-10 04:49:53

This place is amazing people there are clean they almost always clean up after themselves since im an athlete the only downside is there’s barely any machines open the pool is nice the free weights are my favorite part because there’s always enough for everyone to max out 100% recommend

Review №56

2021-04-30 22:28:41

I have been with Golds for over 4-6 years . Always paid up front for two years.2019 I broke my ankle and my sister handed in a doctors note to freeze my membersh lost the note. I have not used the gym for a year and half .I kept calling them but nobody responded.

Review №57

2023-10-11 18:23:12

Love the gym clean, not to many people. And management is amazing

Review №58

2018-04-20 08:33:31

It was my first day here at the gym.. I overheard The two blonde girls at the desk making fun of a members appearance as the member walked out of the gym. One of them has a hickey on the right side of the neck early 20s. I will be filing a report on the incident very soon

Review №59

2021-10-02 18:57:20

Gym is clean, ladies bathrooms and showers. This gym has a good variety of workout machines. I love that they have indoor and outdoor equipment!!. I have a favorite machine in the outdoor area by the pool.

Review №60

2023-01-12 12:45:55

They Have nothing on Golds gym Oxnard its sad to see how people are getting lazier and lazier they use to Open at 4 for people that GRIND like me I work at 6 so 5am isnt a good time to start my workout why cant you and thousand oaks operate like Oxnard opens up at 4am like you use to I completely wasted my time going to your location didnt get my work out honestly never coming back im sticking to Oxnard Golds Gym

Review №61

2014-03-07 21:49:04

So much disappointed with their shady signup process for 12 month contracts. New people who are signing up please be aware that their cancellation process is brutal. Simi Valley, CA location have some bad sales people who can go any extent for signing you up.This gym location make you sign some documents during signup process, make sure you read each and every word in those documents. Never ever trust what they say and promise, always ask any thing they promise in writing.Please keep away from dishonest sales people.

Review №62

2021-11-03 23:06:32

I called this gym and have a stutter. The employee was rude, interrupted me many times and hung up as I was getting the words “thank you for your help”. I don’t appreciate getting calls everyday asking me to get a membership when I felt discouraged just from talking to an employee on the phone

Review №63

2017-09-30 02:31:36

Nightmare! Golds Gym took $99.00 out of my bank acct. w/o my permission or knowledge. Email from Golds Gym, of signed contract was signed by George (employee of Golds Gym), on my signature line. What a scam - no a crime its illegal. Still waiting for promised refund 3 days, 5 tops. Its been two weeks. Now, they wont even return my calls. George just answered phone, himself. When I confronted him, he said, well theres the weekend. I said, it was a Monday and you said, 3 days, 5 tops, this is day 5. He would not give me a number to call, to verify, he was telling me the truth. Now, I learn from a friend, theyve taken monthly dues for someone elses membership, out of his acct for 3 mos before he realized. Plus, reading these reviews IM NOT THE ONLY ONE THIS HAS HAPPENED TO IM REPORTING IT TO D.A. AND BETTER BUSINESS BUREAU.

Review №64

2020-02-14 17:12:51

Always come here when Im in town.. lots of equipment, not overly crowded, cardio cinema is cool. Outdoor swimming pool is nice. Locker rooms are clean. A great place to work out and feel comfortable doing it.

Review №65

2022-10-25 18:52:57

Been a member since 2017 and it has gone downhill, especially with staff. Side note: The music is too loud when you can hear through your noise canceling headphones.

Review №66

2018-05-07 19:46:21

The facilities are fairly clean, and they have a good assortment of things to do.However they have commercials for their services blasting so loud from multiple directions that it’s disruptive.The TV sound is 1990s tech so without added expense they are unusable. But they are now mostly all ads anyway.

Review №67

2014-05-29 06:51:59

NEVER BE A MEMBER!! I went to their office to cancel the membership, but they refused to do so for a reason their manager was out. Next time I went there, the manager forced me to sign a paper that I pay for extra month. As they charged for 2 months, I called them and one of the staff promised me to refund for a month. They NEVER refunded money, but kept charging forever until I changed the credit card number. EVIL-MINDED!!

Review №68

2022-08-16 00:57:54

Excellent place to train 💪 it is clean, spacious and the people are very 👏 focused on their training that is perfect since there are not so many 18 year olds just playing around the gym and this is very good for people who are really going to train so i am totally satisfied with this place

Review №69

2023-07-11 02:22:59

Absolutely do NOT recommend this place. Employees were incredibly rude and made my drive from Moorpark (during rush hour no less) an absolute waste of time.

Review №70

2021-04-02 19:27:38

This is the worst scam! I havent used the gym in a year since covid and now that I no longer want to give them money for not using the gym they are charging me the monthly fee 29.00 plus and an extra 49.00 for a yearly fee for a service I will not even be using.......EVER AGAIN!!!!! I guess ripping off their customers is how they will make up from their covid loses.

Review №71

2017-09-05 06:05:56

Very clean, enjoy cable tv at individual cardio machines, or the daily movie in the cinema room. Outdoor basketball, pool, and jacuzzi. Tanning is available, personal trainers there all day. Machines and floors are always being cleaned so the place never smells like sweat. Steam room and sauna are available as well.

Review №72

2023-08-07 23:01:40

Great gym in the mornings, regulars are nice, and new ones are chill. Nothing crazy.

Review №73

2019-06-12 18:23:05

I had an experience with Golds in Simi like many expressed on here already. Found out today that my digital signature was put on an annual contract when I agreed to a month-to-month membership. I only discovered this after I was charged a previously undisclosed $49 facility service fee and tried to cancel. Very deceptive sales practices. Liars and thieves. AVOID

Review №74

2023-05-28 22:53:00

Among the best and cleanest gyms that I have been to so far…Super like going there n

Review №75

2021-03-24 06:49:36

Very impressed! Clean environment and staff is very helpful and friendly. The manager wasn’t pushy but he did convince us to join :) just his humble attitude convinced us. Wonderful place!

Review №76

2015-09-30 21:33:27

Absolutely love this place! The staff always greets me when I walk in and the place is always kept crisp clean. The locker rooms are gorgeous and I love how each locker room has its own steam room and sauna.

Review №77

2017-12-12 18:25:43

Always plenty of equipment to workout on. I never have to wait. The front staff is always very happy, pleasant and welcoming when I come in. The is a great facility with basketball, pool, studios, spinning and more.

Review №78

2018-08-16 18:39:53

It could use more fresh air

Review №79

2019-12-27 21:42:14

Dont live in the area anymore and I havent even stepped foot in the gym since I got the membership and they dont wanna work with me. Im not going to pay for a fee when they let me know if I moved jobs or residence that I should be fine but this was false. DONT SIGN UP NOT WORTH THE HASSLE. TERRIBLE CONTRACT.

Review №80

2016-03-27 22:15:48

I am the 24th member to ever sign up at the Simi location its like a second home for me . Never had one problem here in 10 years, always a great place to train . The people on here who complain about there contracts are not thinking right . If you sign a contract people your suppose to honor your contract duh . Those are the only ones complaining here .

Review №81

2019-06-17 02:26:33

Please clean your pool daily (The pool has a white film covering on top of the water from people sunscreen also there are a ton of bugs in there as well) and most of all the jacuzzi (The jacuzzi has algae growing on the side of the walls) I had to get out within 5 mins because my entire body was extremely itchy... don’t get me wrong I like this gym a lot but please up keep water especially with summer starting.

Review №82

2017-07-22 00:42:53

Wife was a member here 3 years ago. I called to sign her up again and talked to ASHLEY. When I asked about a lower price she was very rude and said I dont care about a clean environment for my wife if I sign her up someone else. NEVER going back to this gym

Review №83

2018-01-18 13:46:59

Been going for 2 years, has great amenities! hot spa, pool, basketball court, theatre room. 3 studio rooms for classes and more! only one thing.. super crowded, at times. I recommend gym though.

Review №84

2020-11-08 00:02:54

Walked in to check out the gym and see about a membership only to be told “we close in 3 mins so there’s no time”. Ask about membership prices and she doesn’t know that information. Thanks for the warm welcome...

Review №85

2018-03-18 00:49:38

This gym is awesome let me tell you, you can usually get any piece of equipment that you need, or they have another version of it if needed. There is a plethora of cardio machines so you can always kill time on one of those while you wait for more things to open up.

Review №86

2023-05-14 17:15:45

Great place for a real workout better price than competitors. Hope they can keep it clean.

Review №87

2017-02-09 07:11:38

I think it is an amazing gym. Beautiful interior, great exterior. An outdoor pool, cardio cinema room, dry sauna and wet, spa all the amenities including free weights and machines.

Review №88

2018-01-12 01:14:48

Great, clean, and spacious gym to attend. Tons of machines and weights. Everyone minds their own business and is there to work. I love their steam room.

Review №89

2022-12-12 00:06:54

Im 18 now but ive been here since i was 13. No need to sign up for another gym.

Review №90

2015-09-20 07:14:23

Been a member since 2007, Love this Gym. Pool, Cardio Theater, Steam room, Sauna, great range of classes and a very Friendly staff.

Review №91

2017-07-09 04:31:39

Great gym that has a nice variety of instructor led classes, personal trainers, plenty of up to date work out machines, lap pool, child care center (while you work out), very clean facilty.

Review №92

2013-08-02 22:18:06

Signed up to get a trainer, the first week it was good I even felt better and saw results... days later he started giving me excuses he had things going on and the day I decided to switch to another trainer I showed up and he was there... TERRIBLE CUSTOMER SERVICE ON HIS PART I must say... makes the gym look bad..

Review №93

2017-10-28 23:47:02

Its usually very clean and well kept. They are good about keeping things organized and working. Some of the barbells and dumbbells could use some replacing though.

Review №94

2018-06-11 02:32:06

If I could give this place and their staff 0 stars I would. They fraudulently sign people up for contracts and then when you confront them, they give you the runaround. John and Jonathan the managers are horrible, rude, and don’t care about customer service. It’s taken over 4 months to try to resolve account issues with no success. Beware before you sign up there

Review №95

2021-08-20 15:25:00

Has almost everything a typical high-end golds gym has just wish it had hydromassage. Oxnard just a bit to far to go to try it.

Review №96

2016-07-29 22:24:57

I love this gym, the staff are really helpful, their amenities are definitely on point, and its just a very comfortable & nice gym in atmosphere.

Review №97

2021-07-12 20:40:53

I am a member I love my gym but dont understand why we dont have teacher for swimming its very important for us as a senior so please find somebody

Review №98

2021-06-16 19:49:44

Never order the paid training. My was shifted 4 times and they didnt provide it. I canceled the participation and they have never refund me!Avoid!

Review №99

2021-09-02 03:09:07

The manager Mike is very rude. Also do not be tempted to sign up for personal training thhd do not refund the money if you happen to cancel..... its sad that they do not

Review №100

2016-03-19 13:12:47

Love it: the manager is very honest Mr rigo I had a really bad experience before and he helped me made happy to go backand I recommended 4 of my family members they love it too need membership talk to rigo dont need to read the contract i trusted him so much thanks Mr rigo:

Review №101

2017-05-10 14:47:14

Its well staffed and generally opens up earlier than posted hours for us gymrats. Friendly service with a smile.

Review №102

2020-10-16 06:09:20

I was charged $49.00 even though I had called to ensure I canceled my subscription and it said once I had paid the missing bills they’d cancel and I paid it out two weeks ago and am still getting charged, now I have to say I’m very frustrated and annoyed that Golds is money hungry and disrespectful

Review №103

2018-06-15 02:38:00

This fitness facility is more than a gym or boot camp, there is something for every age, level or body type. The support and encouragement is 2nd to none.

Review №104

2023-04-21 01:47:20

Very helpful staff. Clean gym and plenty of equipment.

Review №105

2017-03-04 14:41:12

Big, clean with a great selection of machines and classes. This is my favorite gym I have ever been a member with.

Review №106

2018-06-14 02:58:55

Smell terrible at night time. terrible smells like sweat, sewage.. best to go during the day AC is turn on & air is recirculating.

Review №107

2023-10-29 15:46:35

Looking forward to making this my home gym in Simi

Review №108

2022-05-05 02:11:39

Wi-Fi doesnt connect half the time, even at non peak hours. When it does its fine.

Review №109

2017-04-27 05:11:51

Lexie is the best front desk ladyI feel like I am actually friends with the front desk people rather than everyone else

Review №110

2021-08-13 03:19:33

Does not honor its contacts. Poor management. Dirty. such a shame it use to be a good gym. Shame shame

Review №111

2020-12-02 02:18:30

The general manager Mike is extremely unprofessional he had asked a member to meet him out in the parking lot so he can fight it was over heard by other members too

Review №112

2021-07-31 20:11:53

Large variety of clean work out equipment and the pool is just what I need after my workout.

Review №113

2017-06-16 03:31:01

Only one power rack. The weights are constantly in the wrong places. No open area to to deadlifts or any power lifting movements.

Review №114

2022-12-22 03:49:26

Nice gym. Can get pretty busy.

Review №115

2018-03-01 16:05:12

Much bigger than the other Golds Gyms Ive been to. Plenty of equipment and tons of places to do abs and stretches.

Review №116

2017-06-30 06:07:38

Great gym, great classes, great equipment, they fix equipment right away, and they are always cleaning it

Review №117

2017-04-27 03:15:15

Golds gym is kick ass only gym Ive been to and I love it everyones really friendly

Review №118

2021-12-10 05:49:06

Super clean, friendly, plenty of perks. Not one complaint.

Review №119

2018-03-16 16:06:12

I love it as always but i do wish they had an outside crossfit area .

Review №120

2022-12-03 15:35:02

The staff are always late and I’ve been standing here waiting for 40 minutes and nothing. Go to 24

Review №121

2017-10-24 17:18:21

The gym is clean and the people are friendly. It is a good place to exercise.

Review №122

2017-05-20 23:29:31

The gym itself is clean, the staff tends to disappear when anyone tries to cancel

Review №123

2017-03-23 04:25:07

Love the gym, but horrible during busy hours out of control

Review №124

2017-03-20 08:13:12

Best GYM ever. from the staff, the equipment, to how clean they keep it.

Review №125

2017-04-20 02:52:26

Live this huge gym and the staff. Clean, great classes, child care, and movies while you run!!!

Review №126

2019-06-24 06:34:37

Great gym, it’s got everything a gym needs for a low price.

Review №127

2021-04-17 10:31:10

Love to work out call Jim is good and clean I love to work out

Review №128

2017-08-29 19:06:50

Intense classes but calm steam room and sauna. Pool and jacuzzi yes please

Review №129

2021-07-22 00:22:25

Dont have kids area open yet. And still getting charged for it

Review №130

2022-01-19 04:30:35

Very clean, great staff and people are very friendly

Review №131

2022-04-23 16:54:53

Good variety of equipment. Gets crowded in the afternoons.

Review №132

2021-07-23 05:58:33

The outdoor area in this gym alone is worth the monthly price.

Review №133

2018-03-03 23:36:00

Open late (midnight) weekdays. Clean. Many open options for machines

Review №134

2018-06-20 03:51:13

Great big gym. Friendly staff.

Review №135

2017-09-03 01:57:55

Great gym with fun classes and friendly members

Review №136

2018-08-11 00:38:02

They charge fee for one of my friend for not used services.

Review №137

2023-02-19 03:22:10

Great place compared to others!

Review №138

2021-10-15 19:34:13

Great clean facility with premium equipment

Review №139

2019-11-09 05:18:38

Very good except no massager in this location

Review №140

2021-05-17 03:28:09

Nice people working there and very clear places

Review №141

2021-01-17 18:49:11

Too many people, machines are not repair ed

Review №142

2012-07-28 03:45:51

Great gym. great pool & classes.

Review №143

2017-06-18 23:51:20

The staff is so sweet and everything is so clean

Review №144

2019-02-04 19:46:31

Very nice, but crowded at time.

Review №145

2018-04-18 05:57:11

LOVE this Gym. And its in Simi Valley!!!

Review №146

2017-05-04 17:37:39

Great facilities and cardio classes

Review №147

2019-11-18 04:53:10

Good gym

Review №148

2017-08-12 14:22:07

I go there to get my stress uot

Review №149

2015-04-07 22:08:53

Love the cardio movie theater

Review №150

2018-10-02 08:44:56

Nice people good service🤗

Review №151

2019-12-16 16:35:26

Great place to feel good

Review №152

2017-07-03 09:40:19

Always clean, always respectful

Review №153

2022-12-14 05:43:40

Big and clean!

Review №154

2018-09-24 04:50:08

Usually very crowded.

Review №155

2017-06-16 22:10:21

This place has everything I need

Review №156

2017-04-01 17:35:55

Loving my new gym

Review №157

2017-08-08 06:17:46

Great!

Review №158

2021-04-10 17:03:31

Fraud

Review №159

2018-04-12 00:04:51

My best place to workout

Review №160

2022-03-03 16:19:28

Terrible with billing!!!

Review №161

2019-08-09 18:06:54

Nice Remodel-

Review №162

2022-01-05 15:27:03

Love this place

Review №163

2021-03-10 04:30:09

Great place to workout

Review №164

2020-02-22 01:15:00

Best people

Review №165

2018-05-09 10:22:22

Over priced!

Review №166

2018-04-16 20:58:16

Hello.Grate gym.

Review №167

2020-10-03 00:52:09

This is the spot

Review №168

2023-04-05 03:29:17

I didnt want this to be my rating for this Golds Gym because knowing that the owner is a Cuban like me (what a ball) I felt more confident and happy to go to the gym but on April 3, 2023 I decided to take a photo of myself. My wife was in her Zumba class, which I never do, but I did it so that my sister-in-law could see her sister who is in Virginia, but what happened to that? Two girls came to me rudely and told me that I couldnt do what I was doing. without asking, so I was just rude, but this didnt just stay there, my wife came out andShe told them that it is my husband, nothing is wrong, according to them, many men have complained that there was a man recording the girls in the Zumba class, which is not, I feel it, but its okay, I dont do it, its not important, then the manager comes to me. from Golds Gym to give me a talk about what happened Im very strange I accept it I dont like anyone touching me 🤷 although its my body and whoever I want touches me but it doesnt matter to her that when she came to me she shook my hand and I shook hands because he had to touch me on 2 occasions and I felt more disrespected because I didnt give him permission to touch me even a hair because you can talk without touching me, Ill just go to another gym where they dont disrespect me or at least before to say rude things, ask why or how right you do whatever a person is doing, my advice is that they should have more decent and prepared staff and that not because I look Latino do you think Im trash, I may look Latin but I have education and respect so that I am respected, be happy

Review №169

2020-03-12 22:33:23

In this gym they have professional scammers do not trust the people they serve.... Garbage from Gym are professional scammers... Be very careful with what they sign!!

Review №170

2022-12-16 01:25:40

Clean but they didnt lend me the bathroom! ❤️

Review №171

2018-01-08 23:11:54

Excellent place to exercise and improve physically