Glendora Chrysler Dodge Jeep Ram in Glendora

Review №1

2024-04-17 21:17:51

From start to finish this was the most pleasant experience in purchasing a vehicle. I had been looking for a month for my Jeep, been to several dealers and was getting frustrated. Finally I found online this Blue Gladiator, sent my information and in the morning I had a reply from Frank. I went in and was greeted as if I was family, test drove the vehicle and then started the process. The dealership is more like a calm quiet mom and pop shop where you feel comfortable and not in a shark tank. No high pressure tactics, just lots of conversation and laughs. Frank dealt with me the whole time, didn’t toss me around and made sure all my questions were answered. The whole process literally took only a couple hours because I had to leave they worked double time to get me out of there. I would recommend to anyone and everyone and my next purchase will most definitely be from Frank and his crew. Thanks a million, I’m so happy.

Review №2

2024-04-20 15:14:39

I can’t say enough bad things about this branch. Sales experience was horrible with Frank to start. Then, over the last year of having the Jeep I’ve had nothing but issues. On day one, when I brought the Grand Cherokee home, there was smoke coming out of the engine. I took it back to the service department and they said not to worry, it’s just the car “breaking in”. They also charged me for a glass coating service, that was not completed on the day I took my car off a lot as it should have been. They promised to call me back to set up an appointment I never heard from anybody. A couple month later I asked to get a $500 refund for the service NOT rendered, and said it wasn’t possible and that now, I would need to get my car fully detailed before they could proceed with the glass coating. The brand new Jeep has been in the shop numerous times because of issues I’ve had, but the worst part is the customer service has been absolutely horrible. Serena has zero customer service skills whatsoever and kept blaming the issues on the car not them. Even when I explained about the problems, her customer service had caused, she still refused to take any responsibility or apologize in any way shape or form. She actually got to the end of my explanation and then said “oh well I said sorry at the beginning, I don’t know what else you want”, which she definitely didn’t lol. Backtracking and lying the entire conversation. Stay away from this incompetent and irresponsible branch as there are nothing but scammers here that will try to take you for the highest price and then deliver the worst service you’ve ever had if anything does go wrong. Serena should be fired and I’m going to do everything I can to expose the numerous deficiencies in this branch.

Review №3

2024-02-09 23:12:12

Well we are not satisfied with the 2021Jeep Grand Cherokee L that we are leasing overall. One issue after the other then we came across terrible service on 1 appointment from the service department. Again, the company sends you a feedback email after each service. Well, we explained how we were treated as a patron and today we called to schedule an appointment for the scheduled oil change. Then we get a call back from the SERVICE MANAGER RYAN that we have to take our business elsewhere or Puente Hills Jeep since thats where we purchased the vehicle from. Not sure why we are given the opportunity to give feedback when asked and we get back lash and refused service from it. Instead of working on the concerned issues from the feedback and making it better we get stepped on.Unhappy Customer

Review №4

2024-01-26 20:44:59

About 7 months ago I bought a Toyota Tacoma here, the treatment was average, nothing out of the ordinary. About a month ago my tire went flat and I tried to change it but unfortunately I noticed that I didnt have the tools (hydraulic jack) to replace the tire and it was a big dilemma to get out of the problem. I contacted the dealer to see if they could give me one because it was never included and they transferred me to the manager Ricky, I think thats the name. I explained the situation to him and he told me that he would get me one but I have been waiting for more than a month for a response and still nothing. In general terms I would not recommend this dealership. terrible customer service

Review №5

2024-03-19 23:07:20

I recently had an unusual experience having my 2022 Jeep Wrangler 4xe serviced at this dealership. I needed to have the steering damper replaced and a recall repaired under warranty. I brought the Jeep in at 8 AM per my appointment and everything went well. I was told the Jeep would be ready by closing at day end and they shuttled me to work. Around 3 PM I called for an update and they were still working on it. I asked if they could pick me up ASAP because I was done for the day at work even if the Jeep was not ready yet and I would just wait at the dealership. At 3:50 PM a service advisor, I think his name was David, called and told me they could not complete the repairs and that they needed to keep the Jeep overnight. I asked him if they had a loaner because I needed a car to get home and to work the next day. He said no, we dont offer loaners. I asked, then how will I get home??? He hesitated and I said it seems I have no choice, but to pick up the Jeep even though its not ready. He said okay, Ill have the shuttle pick you up. About 20 minutes later the shuttle picked me up and I went back to the dealership. When I arrived, to my surprise, they said the Jeep was ready and all repairs were completed. I informed them I was told a little while ago that the repairs could not be completed today. The service advisor said, nope, its done. That left me thinking whether they left something out and incomplete. Unfortunately I may not know until several days or even weeks later if anything was missed.Five days later I received a survey from Stellantis regarding my service experience so I filled it out and voiced my concern whether the Jeep repairs were actually completed correctly given my experience. I gave the dealership a mediocre, but honest review.About three hours later I received a call from the service manager at the dealership saying he received my survey (even though I asked NOT to be contacted in the survey). He then went on to tell me how they do not offer loaner vehicles and that only corporate does that and that is a corporate issue not the dealerships. He explained how the survey was to reflect the dealership, NOT corporate. I then explained to him I was asked in the survey if there was anything that the DEALERSHIP could have done to improve their service and I mentioned it would have been nice to receive a loaner vehicle so the dealership could complete the needed repairs and if they had washed the vehicle. He then started to explain that this survey means a lot to them and that the loaner vehicle is not their issue and he was upset that I mentioned it in the survey. I then stated that if a major repair was needed, especially under warranty, that the dealership SHOULD offer a loaner during that time if they needed more than one full day. He then said, well, thats not how we do business. I explained that it was too bad because many other dealerships, like Toyota, Audi, Acura, VW, offer loaners and even wash your vehicle and perhaps the owner of the dealership ought to think about offering that service to stay competitive. He then said that there are a lot of other dealerships around and if they were not able to meet my needs then perhaps I should look elsewhere. I agreed. Needless to say, I will not be taking my Jeep back to this dealership.

Review №6

2022-09-02 23:14:13

Probably the worst experience ever. Took them almost 2 months to fix a radiator hose problem and it cost $1300, almost $1000 in labor. The pics you see, when I got home and inspected the work, wires were hanging down and they didnt even bother to close the red latch. On top of that, they didnt even bother to hose down the car from the 2 months sitting on their lot.As for any of you looking to buy that extended Mopar warranty, dont bother, its useless.My radiator hose problem cost:$3200 Mopar Expended Best warranty (useless)$2800 for rent a car$1500 for a radiator hose repair.Total: $7500 and they couldnt even wash the car when I went to pick it up.On top of that, I regret buying the Jeep Renegade. Everyone always told me, buy Asian, now I finally believe them. Unfortunately, American companies love to take advantage of the consumer and thats the honest truth...Hands down, a very cruel and heartless experience ...

Review №7

2024-03-19 23:32:05

Service Department is one of the worst Ive ever experienced. Only giving one star because I cant give zero. Went in to get my 21 2500 ram boxes fixed. Dealer took months to acquire replacement parts.Dropped off the truck in the morning and was called back several hours later to pick up. Turns out parts needed to be painted. I questioned why this wasnt confirmed by service staff sooner.Long story short service advisor told me that an authorization was needed from Mopar now for the paint ...Issue remains 5 months since bringing in to CDJR originally... Wont be going back again.Update: Service Manager called and accused me of being belligerent. I asked him for more details but he couldnt elaborate on the incident since it was on the computer, 🤔😂. Turns out service advisor had quit and Servic Manager hadnt spoke with anyone at CDJR, he felt compelled to deny me further repair services.The irony was I had already taken my truck to another dealership and never looked back. I called the dealership manager to appraise them of the circumstances, never got a call back.The update only confirmed what I had already concluded, the customer service is the worst. Save your time and go to another dealership.

Review №8

2024-04-19 17:40:35

I was on the phone with the manager currently at this location for availability to fix the listed recalls on my dodge Ram and he bluntly told me that the recall waitlist is three months and hung up the phone.TERRIBLE SERVICE !!

Review №9

2023-12-03 18:12:14

Another day for a 1-start review, unfortunately. I don’t love doing these, but only take the time when they’re well earned. The TL;DR of it is I thought someone was literally trying to steal/use my identity to maybe get a car, because I had nothing to do with this dealership or their brands. Turns out, they were illegally and aggressively marketing and just wasted part of my Sunday morning trying to call and figure outGot added to an email list by Glendora Dodge Sunday morning. Tried to unsubscribe on mobile, and supposedly had to hit yes button. But there was no Yes button. Then went to email preferences on their page and was able to “clear all.” So that worked. I figured someone added me to their list from some online list they purchased…which is annoying but happens.But then I got two calls from an unknown 909 number. On the second, they left a voicemail saying they were Glendora Dodge and that’s when I thought; uh oh, someone has my email and number and walked in and is going to try to get a car with my name or something. So I called them directly from their number on Google and did get forwarded to the salesman that left the voicemail about wanting a 2018 Mazda 6…that detail is why I thought it was more urgent since it seemed like a specific vehicle was about to be purchased with my info. Turns out, he told me that just “came up under my profile” and asked if I wanted to be removed. I confirmed with him no one walked in with my info and this all came from a list. But come on… Don’t add me to an email list and start calling out of the blue from a purchased list of contact info. That’s pretty bad these days.Anyway, as soon as I confirmed this was just from a list and that I wanted to be removed please, he just hung up on me. So whatever. I was going to ask one or two things to make sure I’m good. But I guess it is what it is. Just very annoying marketing tactics that wasted my time and worried me. Not cool.

Review №10

2021-07-02 13:25:57

Thanks to Reader and the team for being up front with us through each step of the process and by hearing our concerns along the way about things we disagreed with. Everyone was friendly and very courteous and went out of their way to get the deal done. Got the car I wanted and was able to trade in my car as well!