So frustrated was super excited to see this coming to my area signed up and helping my mom save money while getting better speeds we’ve been waiting patiently now and all we keep getting told is they’ll give us a call the time frame that we’ve been told that we will get our Internet in has now changed 3 different times
We had a challenging beginning to our installation. The drop location was in a place that could not be easily accessed to get it to my home. They went the extra mile to relocate the drop to a location that was much better for us. The crew arrived and had the job completed in no time. Very professional and took major concerns not to damage anything on my property to get the cable to our home. The performance of the system has been terrific and would very much encourage anybody who is thinking about getting fiber optic installed reach out to the company and let them install it for you. You will not be disappointed.S Blandford
Bad, just switched abt a month ago and down 3 times already. not recommended, stay away from them unless you have no choice.
Advertise 1gigabyte but I’m getting 300mbs. I understand you lose some speed over WiFi but my old provider was 500mbs and I was getting 300mbs. Also their customer service is the worst. The first time I called they are very rude and even talking trash when he thought he was on mute. Then when I called him out he just hangs up. The next person I called was nice but still didn’t solve my problem. So I just asked them to cancel and they canceled my service right then and there even tho I paid for the whole month. They canceled and stopped my service immediately. They refuse to give me a refund now even tho they stopped their services to me before my full month was up
Gigiabit Now is the only company that was willing to work with us to get fiber routed to our aircraft hangar in Fullerton and we are so thankful that they did!I would give the speed of their internet 5 stars and customer service 5 stars, but I reduced the overall rating to 4 stars because of the setup. The setup was pretty long and difficult but they did their best to manage city problems and construction problems. The bigger companies werent even willing to go through the headaches to get fiber out to us though, so there is certainly something to be said about that!
Well, the happiest days of my life when I was able to get rid of AT&t U-verse. As an early adopter of gigabit now there was some hiccups as could be expected. But in the last 18 months the company has been rock steady. One good thing about the hiccups was that it showcased how good gigabit nows support team was. They were very informative and sitting expectations with their customers on how long theyre downtime would be. Never got that kind of service with AT&t
We recently had GigabitNow fiber optic installed at our house. We needed faster internet as our graphic design artist son is currently staying with us. He works from home and our previous provider just didnt cut it.The installation team was on time and professional.We have called the support team may times and they have always been very helpful.Our son came downstairs after uploading one of his work file and said the internet was too fast! we all got a chuckle out of that.I would definitely recommend GigabitNow to anyone thinking about upgrading their internet.
We switched to GigabitNow very early on. We were not happy with AT&T and once fiber optics was installed we made the switch. There have been a few issues but not do to GigabitNow. The service has been great and when there was an issue (out of their control) the customer service and follow through had been wonderful. Technical service has been great. Discussed service with Shane at Monday night taco truck event and everyone very friendly and informative. Thank you! Wonderful tacos by Tres Compas Food Truck. The al pastor tacos were the best!
I signed up for Gigabit Now when I moved to Fullerton. Installation was fast and smooth. I previously had AT&T Fiber and Gigabit now is just as good if not better. Have never have any problems with connection or service. On Monday nights they give out free tacos. They post the location on their social media.
Great internet provider with fantastic customer service and blazing fast speeds. The install was painless and we have been extremely happy with our connectivity. They are quick to resolve any issues that might arise (few and far between). Couldnt be happier.
Im writing this for the business internet service they provide. Let me start off by saying that my location had been looking for some decent business internet service for many years, but the lack of ISP availability left us with less than ideal solutions. When I discovered that GigabitNow had built their infrastructure out to my location, I jumped at the opportunity to see if things could work out with them but also kept my guard up because weve had many opportunities with other ISPs that didnt pan out before. I got in touch with a GigabitNow rep named Tammy Vago and let me just say that she is beyond amazing. From start to finish, she has been upfront, honest, kind, and just overall amazing to work with in getting us the internet service weve been wanting. Being in the IT industry for more than a decade, Ive had my fair share of dealings with ISPs and I can honestly say that I have never worked with an ISP rep as professional and caring as Tammy. (GigabitNow executives, if youre reading this, please set Tammy Vago as the benchmark for customer service for all of your reps!!!) It took a couple months to get our fiber line in with all the planning and red tape we had to go through (mostly all on my side of things), but once we got it in, weve been more than happy with the results. 1 gbps up and down for basically $100/month? Thats unheard of for business internet prices! If theyre in your area, sign up with them now. You will not regret it.
GigabitNow Fullerton is an exceptional internet provider. The representatives are from the US, the technical support is prompt, and polite. So refreshing not to have to go thru a phone tree and speak to a live person that takes the time to help. This provider has fantastic internet speed and very reliable. We have the top tier internet and there’s rarely any lag. We did have to get 2 routers, one in the living room and the second in the master bedroom. The living room router wouldn’t extend sufficient internet to the bedroom. There’s no gimmicks with the monthly bill, same price each month. Good, reliable, straightforward and amazing customer service.
This companies internet service is above and beyond anything in the area. Customers left in the dust mostly business, forced to overpay for DSL speeds, this is the solution, it is true fiber optic internet to the demarc. 1GB up and down, enough said end of story, switch today they are the real deal, they solved a major speed issue I had been dealing with for years, big shout out to bill barnett in sales, he knows his stuff, and talked me through what I didnt know. cheers
I had my more than year ago I am very happy and suggest my friend and family to use the service asap It is very fast instal and service is quick Staff at service desk is prompt and easy to work Glad to be a Gigabit customer
How many times are you going to push back offering service? You tore up our street years ago...2021...2022....2023 spring...summer...fall...now winter.
Super excited for having fiber internet through Gigabitnow! Since they are a smaller company focused on the City of Fullerton, the customer service they provide has a personal touch. Anytime we had a question during the set-up process we would just call the same person on their cell, not just a random CS rep. We didnt feel like just another account number to them.They called us regularly to give us updates on the progress of our order without us having to call them first, and once we got the schedule, the install crew arrived on time and answered all our questions.Everyone that we have encountered at Gigabitnow went above and beyond to get us set-up. The price is the best in the fiber market, and the upload speeds are insane fast! We uploaded a 1Gb video (10 minutes in length) in 34 seconds. So happy with the service 10/10!
Switch from lousy connection to just as bad connection. Right now I have no land line, spotty internet.
Never have any problems with the Internet. The kids love it because they can play the game and then I have any lagging in the game
Good service and good price
Total reviews rating 4.1
29 Reviews for GigabitNow 2024:
Review №1
2024-04-03 05:33:20I was excited to switch ISP providers. I had been waiting and watching the last year+ for our neighborhood to be activated. I finally was able to switch over in January 2024. Unfortunately the speeds and service has not been as advertised. I constantly have latency issues. There have been multiple service outages, and the tech support is very hard to get in contact with. Sadly this has not been the experience I had hoped for switching to fiber. Less stable, lower performance and poor customer service so far.
Review №2
2024-04-19 19:48:44What a joke this is. They said it would be fall of 2022 when they could install. It is now summer of 2024. Ive been waiting to do some cement work because the area I plan on cementing will completely cover the route of the line to my house. To make things easier for everyone, I wanted to know if I could install some conduit or an electrical box before I cement it all in. Their answer was you will be contacted by an installer when it is time to install and you can discuss the route of the line then. Im not waiting another 10 years for them to get around to us to install this line! Im cementing it all in now! Good luck trying to figure out where to run the line now.
Review №3
2024-01-07 01:26:23Just signed up for GigabitNow starting Dec 22, 2023, but they charged my credit card starting from Jan 15, 2023 all the way to Aug 14, 2023. I’ve called twice on Dec 28 and Dec 29. They indicated they need to open a case to investigate with no ETA when it will be resolved. The first customer service rep, Kyle was friendly, but the second, Rachel, was rude showing no empathy and non-apologetic. It seems, until they are able to resolve this, I have to pay 7 months worth of service where I was not even a customer. What they should do is to reverse the charges immediately while they investigate the cause of the erroneous billing. $420 is a lot of money. It’s 7 months of funds I can use for other needs. I may need to contact my credit card company to dispute the charges if GigabitNow doesn’t resolve this soon. This is way too much headache. It is not a good start of a relationship building with a customer.Update: Jan 6, 2024. I can confirm Rachel called me back after 3 hours on Dec. 29 to inform me they had made a mistake and refunded me. On this second conversation, Rachel was much more friendly. Later, on Jan 3, 2024, Bailey, GigabitNows Regional Manager in California called me as a follow up to apologize and explain the mistake. In addition, Bailey credited me for one free month of service to compensate for my troubles. As a result of their post customer care, I decided to update this review from one star to 4 stars.
Review №4
2024-04-03 06:07:53Multiple outages. Every month there is an outage which last more than an hour. Called customer care and after being on hold for 30+ minutes I was told they had escalated my case and I would be getting a call back. And its been almost two months since then. Gigabit Now is trying really hard to get their customers to switch back to old ISP.
Review №5
2024-02-19 02:02:43My community HOA contract with Gigabit now as new internet provider in Fullerton.The connection is unstable and downloading speed constantly at 25-35mbps. When its good, it can bump up to 200-300mbps.But its so unstable and tech support line took forever to get someone to answer you( just answer, not fix).I hope I can give zero star!!!!!
Review №6
2024-06-21 00:26:50Gigabitjows install team was great. Speeds are faster than advertised. Love it.
Review №7
2024-06-19 16:49:34Garbage all around! Customer service is ineffective and worthless with promises to send technicians that never show or call. When the internet is up it’s slow, choppy and frequently disconnects. DO NOT USE THIS Company!!!!
Review №8
2023-09-12 19:05:40Been a customer for over a year. GigabitNow is a good service at a fair price. Up and down speeds are exactly as advertised and customer service is pleasant to work with. Compared to cable, GigabitNow offers much better value for your money.
Review №9
2023-08-11 02:47:46I signed up 2 months ago...sent a couple of emails, called, and went online to find out about my service installation....and NOTHING...just think, if this is what happens when youre signing up as a new customer, what the heck happens when youre an existing customer and need help because you have no internet. Im going with an established company and staying far away from this joke of a company UPDATE: ok, I changed to 4 stars after being contacted by GigabitNow, Why? Well, they did actually reach out to me over a week before I wrote the original review to schedule an install. Unfortunately, their caller ID did not say Gigabit Now and it was from an area code in Los Angeles and I live in Orange County and thought it was just another scam caller. All cleared up so Ill give them another shot...BTW, they are creating a whole new internet system from scratch...from laying fiber in the streets to then bringing to your home...so Im cutting them a little slack.
Review №10
2023-05-28 21:03:29My internet went down at beginning of the long weekend and their level 1 tech support couldnt help and told me they would have level 2 tech to call me and help resolve the situation. Next day no call, so I call back and was told level 2 tech will call after 9:00AM. No calls. So I call back in afternoon and tech name Alex who claims to be the manager and is the highest authority and they cant do anything till Tuesday as its long weekend. This company is in service business and actually running like Monday to Friday corporate business. No support over the weekend. I will be looking for new service provider soon.