Geek Squad in Oxnard

Review №1

2024-05-12 15:34:26

I took my laptop in because it wouldnt turn on, after asking multiple times to see if he could fix it, or can he take a look to see what the problem was, all the geek squad employee was saying I have to ship it out didnt even try or care

Review №2

2022-08-25 02:18:13

I paid $199.99 for in in case of plan something breaks.Horrible customer serviceI paid Best Buy $2000 for my computer$600 for two monitorsAll HPWaited for 45 minutes to be seen at geek squad when it broke.Only to be told 2 to 3 weeks for repairThe $199.99 is for nothingI won’t be going back here again

Review №3

2018-12-17 17:10:59

If I could give zero stars I would! I brought my computer to this Best Buy Geek Squad so they could fix my charging port. They replaced the whole motherboard, now I get blue screen errors, or it shuts off completely and wont turn back on. 7 repairs later, Ive spoken to the store managers, the corporate resolution specialist, and they are all sorry for your frustration with your laptop, there is nothing we can do. Haha... My frustration is with the people/ company who broke my laptop! Do not use this company!!! They have no guarantee behind their work and they have no pride in customer service or resolutions!!! Small claims court here I come.

Review №4

2020-09-06 00:50:58

Made an appointment with geek squad to fix my iMac. On the day of the appointment the guy calls only to tell me he can’t do the job!! Why are you even with the geek squad team??? It’s the Worst protection plan ever. They never answer the phone and it’s always a long hold.

Review №5

2019-10-09 17:53:10

What a joke, I ordered a premium TV mount package because I wanted it done right with no wires exposed, the premium package clearly indicates that wire concealment is included. What it doesnt say is that unless a previous cut out is present they do not conceal the wires without an additional charge of $130. For one if I knew that in the beginning I wouldnt order premium, two if there was a previous wall cut out I would run the wires myself and once again avoid the premium package fees. When I tried to get a refund down to a standard package I couldnt because the installer connected my PS4, can you believe that? One HDMI cable from the TV to the PS4 left dangling and exposed is considered premium service So now all my wires are exposed and dangling, if I wouldve ordered the standard package id still feel ripped off, this is the absolute worse service I have ever gotten I wish I could leave zero stars!

Review №6

2017-08-31 20:13:03

Advice: Dont buy phone insurance through geek squat they always send you to the manufacture its a waste of money. Ok so my phone aux port is not working properly so I went yesterday 8/30 2017 and I talk to one of the geek squat guys .. he look at the phone and told me We are gonna give you a new one this is consider wear and tear then he show the phone to his supervisor and he said the same thing. Then he told me he had to make an appointment for today 8/31 At 11:40 to look at the phone and order a replacement phone. So I went in today so they can look at the phone and the geek squat lady told me i had to go to Samsung because they cannot order me a new phone and they cannot fix it either. It was a really bad experience they just wasted my time. Thanks for nothing. Geek squat train your staff better

Review №7

2022-12-11 21:45:54

Valencia was extremely informative & did her very best w/some unfortunate information regarding my imac.

Review №8

2021-10-21 01:00:44

Service was pricey for hard drive wipe but the techs that assisted me were awesome. Very helpful and job done fast.

Review №9

2012-06-13 01:46:35

These guys are great. They came to the house and fixed the mess created by the techs from Frys. Now our home theater system works great.

Review №10

2021-10-05 18:34:59

Was able to correctly identify and solve a computer error where the manufacturers could not. 5 stars.