Presentation on Map Reviews Nearby

GARDENA NISSAN in Gardena

4.3 (199) 1670 W Redondo Beach Blvd, Gardena, CA 90247, United States

Location on the map

Gardena, Los Angeles County, California, US

Phone: +1 323-794-0330
Site: http://gardenanissan.com/

Opening hours

Monday:8:30 AM–9 PM
Tuesday:8:30 AM–9 PM
Wednesday:8:30 AM–9 PM
Thursday:8:30 AM–9 PM
Friday:8:30 AM–9 PM
Saturday:8:30 AM–9 PM
Sunday:8:30 AM–9 PM

Edit info

Total reviews rating 4.3

199 Reviews for GARDENA NISSAN 2024:

Review №1

2024-04-18 20:19:36

I currently work for the Fire service and a as a worker for the state I would never recommend this dealership to any of my colleagues or anybody that I know and I hope whoever sees this review takes it into consideration. I bought a car from this dealership the salesman was (IMAD). I went to this place specifically because they had the car that I was looking for. I spent the whole day there and they didn’t even have the car there they brought it all the way from Lancaster adding many more miles to it then they had put that it had on the contract. I waited all day for them to bring it then when finally did the car had a service light and a couple of dents which the salesman (IMAD) promised and insisted they would fix. I trusted his word on it took the car home paid for an oil change the next day and took it back he told me to come the next week to fix the dents. Two days later the car started having transmission problems and the issues just spiraled from there they had me going back and fourth every other day to take it back and that they would take care of it making a lot of excuses such as ‘the guy that does that is not here today’ and that I need to call them ahead of time when I had gone the days they told me to. They finally took the car in for the transmission problems gave it back to me three days later and it still continued to have problems I took it back and they kept it for almost one month I literally just drove back home put the car in park and it said that it was still in reverse I put the e-brake and its just stuck like that in my drive way I keep calling them to see if they can pay for the tow truck and they keep transferring my call and sending me to a voicemail, the manager (MOHAMED) also kept telling me they would take care of it and now he does not even want to speak to me when I called they asked for my name and they quickly said that he was not there. I have also attached pictures of proof. These people are a scam and very unprofessional I hope whoever reads this finds this helpful and never purchases from this dealership, such people should not even be in business.

Review №2

2024-04-30 18:36:46

I had been asked to take my car from consumer affairs of Nissan for diagnostic regarding a transmission issue . I come to pick it up to this & tried speaking to service manager gave me no choices but bringing it back right away (I have medical appointments & things to do in my life which are time sensitive ) for the inconvenience I simply requested to put it back together & refund for the inconvenience

Review №3

2024-06-04 13:36:26

I haven’t bought a car in 10 years, but when I say, Esther and Fatima gave me great service understanding and we’re very patient with me on getting my car. From someone that has severe anxiety they made my car buying experience very easy understanding, and affordable to my budget, they work with me to the best of their abilities and I am very grateful Of my 2024 Nissan kicks. I am so very grateful of these ladies I would not have bought in a car if Esther had not been my seller or leasing agent. I will definitely be returning in the upcoming years to Esther And Fatima!!!

Review №4

2024-03-23 02:34:34

Service parts: department staff are very unfriendly. 4 advisors saw me getting out of my car & I waited more than 5 minutes to be helped, until I approached them. Not even a hello will be with you shortly. Client satisfaction comes with a first impression of a greeting. Staff needs classes of being polite & courtesy toclients or better yet. Dealer needs new staff with good manners.

Review №5

2023-11-30 06:29:33

Thank You! Gardena Nissan, Daisy and Muhammad helped to make a birthday wish come true. I had a wonderful experience purchasing my very first brand new vehicle. I have had a bad experience in the past with a different dealership and Gardena Nissan has restored my faith in the car buying process. Thank you! Im proud to be a Nissan family, I high recommend this dealership for your new car experience.The service department is friendly and helpful. They got me in and out in a reasonable time.

Review №6

2024-03-12 16:20:18

I went to for an oil change & was happy that i was able to get a coupon/discount on my brake fluid change. Ive been needing this since my last visit. Hope to get more coupons, so i can get another needed service. Happy camper 🤠

Review №7

2024-02-17 23:33:43

Since moving on the other side of town, I no longer go to my regular dealership and found one closer which is this location I’ve been about three times and the service has been mediocre but I’m just going in there to get my regular oil change service done on my car recently had a recall, and I needed to know if this is a recall that would be ready same day or would I need an additional vehicle? Not only do they not have loaners, but I would have to pay for a rental car for a vehicle that has a recall little confused on that I called back a lady answered the phone. Her name was Stephanie. I asked her if she can double check something for me. I want to make sure that the service is going to be done same day because I will come in the morning asked me a question didn’t really hear what she said and I asked her if she could repeat that I didn’t hear her. She instantly got an attitude and said ma’am I’m asking for your Vin number extremely rude. I asked her was she OK? She gave me attitude back and said yes I’m fine. I asked her to give me somebody else to speak with because you’re not gonna be rude to me on the phone 10 minutes I ended up calling another dealership to get assistance with them I don’t know who she is. I’ve only seen men work in the service department, but she has the worst attitude, customer service ever.

Review №8

2024-02-28 02:48:18

I came to Gardena Nissan after seeing a vehicle that they advertised. I spoke with a sales person and was told that the vehicle was still available and made an appointment to come see it. Upon arriving, I was greeted by the sales manager. I was told that the sales person I came to see was unavailable, and was introduced to another. He tried to switch me to a different vehicle which was more expensive. I told him that I wanted to see the one I came for. He said the vehicle was not on the lot. He introduced me to another manager who wanted to “work the numbers” in order to get the vehicle. I told him I was paying cash and that was unnecessary. He told me that I would need to pay in advance for them to bring the vehicle. I told him that I would not pay prior to seeing it in person. He said they would not bring the vehicle to the lot until I paid in advance. I told him that I would not do that and we walked out.The worst customer service I have ever had at a dealer. They used a “bait and switch” technique along with trying to get us to pay sight unseen.Shame on them.

Review №9

2023-06-06 12:54:03

I went to get my oil changed. I was excited because I received a coupon to have the service done for free. I was told to make an appointment. I did. 2 hours and 55 minutes later, they were done. I guess I cant complain. It was free. I am comfortable taking it back to the dealership I purchased my car. They have all of my information. Kudos to Gardena Nissan. 4-Stars was only because of the wait time. The service was good. Id go back. Oh, and I won a 3-day 2 night hotel stay.

Review №10

2024-05-09 16:11:56

I went in with only one option to come out the dealership and if it wasn’t for adeline Lopez’s helpful insight she made me change my mind and get into a brand new 2023 rouge I wasn’t expecting to change my mind but the way she was very helpful and was very thorough on everything helped me make a very good financial investment in my life I will forever be grateful for her help into making it happen!

Review №11

2024-04-20 08:32:04

I came down in the morning on a working day cause they told me they will work with me if I really wanted a vehicle of my choice with my credit score and income and able to work with me on the down payment. But once again it was all lies just to get me to come in and run my credit and waste my time and pressure me on running my credit when I told they I dont want to bring it down cause it recently went up. WHAT A LET DOWN ONCE AGAIN. Wouldnt recommend them to anyone

Review №12

2024-05-22 10:28:13

Karem Haddadin at Nissan Gardena was such a delight to meet. This sales individual was very professional and personable from the beginning to the very end of the leasing of my new Sentra.We were prepared to walk into the dealership because the sales team were willing to give us quotes online before coming in to test drive the car.The Nissan Sentra runs so smoothly and quietly in comparison to the previous cars I have had. I was amazed at how you could even start the car before even entering the car, a new feature for me. The seats are heated too with a nice moon roof. The mpgs on this Nissan Sentra 2024 are FANTASITC for me! Love the acceleration both on surface roads and on freeways.Karem really went the extra mile the entire way. He took me through the entire process without leaving me behind on anything. From as little to placing the mats in the car to offering to reinstall my dash cam, Karem saw everything through thoroughly.My only thing was that you have to pay for your oil changes if you lease the car, however, this has nothing to do with Karem. I told Karem to keep up with all the great things he is doing as he will go far and stand out from any other salesman people have to deal with.Thank you, Karem and Nissan Gardena, I love my new car!

Review №13

2023-02-28 22:58:08

I had a very easy experience getting a car at Gardena nissian. Denis help put me in a Range Rover which was more than I expected to get when I arrived. Denis and Mohammed were absolutely amazing and made sure I left with the vehicle of my dreams! Best dealership experience I’ve had! They even put a bow on it for me when they found out it was my birthday.

Review №14

2024-04-15 19:52:51

I recently visited Gardena Nissan to address a recall and minor mechanical issue with my 2010 Nissan Pathfinder LE. The service I received was exemplary. The staff demonstrated exceptional professionalism and efficiency. I highly commend Gardena Nissan for their outstanding service and commitment to customer satisfaction.

Review №15

2024-03-29 23:17:13

Esther actually listened to all my concerns when shopping for a car and being listened to is the top customer service one looks for. The whole nissan team at Gardena made me remember why this is my 3rd car purchase here. Paul in finance made the signing experience smooth and easy. Thank you!

Review №16

2024-06-03 01:40:50

We went in to buy a Infinity 2020 QX60. One of Ali brother told us over the phone that the car is available and ready to show on the lot. Within 30 minutes when we arrived, theres no QX60 to be found and Ali was not even exist. One of Alis brother ask us to sit down and he go get his manager to confirm that the car is available but they want to talk about number 1st.How can you talk about number where theres no care?WHAT A JOKE THESE GUYS ARE AT GARDENA NISSAN. A BUNCH OF LIARS.

Review №17

2023-06-22 16:45:19

I was able to get a great deal on brand new car here at the Gardena Nissan! Sam helped me find the car that served me best at a great price. He was funny, patient, and knowledgeable. If you shop at Gardena Nissan, ask for Sam!

Review №18

2024-05-05 21:47:37

Ali was very patient and helpful. Not pressured what so ever. When ready to purchase I will visit him again.

Review №19

2024-01-20 21:41:26

Armando He is the parts manager of this dealer, yesterday I called, I gave him the vin number and which part of the car I needed, he told me yes, dont worry, its there, ok. Today I drove from Beverly Hills Up to this point and when I arrived he told me that he didnt have it and that if I wanted I had to buy the whole piece which costs twice as much, and I dont need it. Dont come to this dealership, and only one cheating and its not correct behavior I drove an hour to come here and I have to drive an hour to go back.without having anything because this manager doesnt take the job seriously.

Review №20

2024-02-02 19:00:30

Honestly, Ive never had a great experience with many dealerships and this is one by far the best. Moussa was a realist and understood what it is to be in the shoes of a customer. He treated me with respect and I did the same for me. Straightforward and honesty is all I ask for as a customer + a great deal. Of course doing my own research guided me with the knowledge of whats possible and Moussa made it happen. Thank you Moussa from Gardena Nissan.

Review №21

2024-05-20 21:49:47

Very nice when I came they welcome me in I talked to a young man and saying with Sean hes very nice and if you guys are looking for a car through Nissan come to Nissan of Gardena and ask for Sean

Review №22

2018-11-04 23:43:26

Thank you to Nicholas and Anthony for helping me get into another 370Z, after my previous one was totaled out. Great service and quick out the door purchase. Be straight up, tell them exactly what you want, how much you want it for, and it will be much easier during the negotiation process.There are no tricks with these guys. If you tell them you want a car for $xxxx amount of dollars, and they cant accommodate you, there are other dealerships in the area, or your asking for way too much of a discount. They are happy to make a deal, but make sure you now what your Fico score is, not that Credit Karma fake Vantage score. Do your research, know what you can truly afford, what interest rate you may qualify for, and if you can get your own financing lined up BEFORE you go to the dealership, things will go much more quickly.Also, if you are ill prepared, plan on being at the dealership for 5 to 8 hours negotiating over a price of the car. My time took about 3 hours, but another 2 hours was tacked on because they went to Irvine to get the car. Yes, if they do not have it on their lot, but you find something similar at a dealership further from you, they will go get it by doing a dealer swap.Also, this dealership, as well as others, will not respond to price quotes over the internet, so you cant shop the price. The dealership knows this, and will not give you this. But for myself, I knew what I wanted, but ended up getting something even better than what I was expecting when I walked through the doors.So, I really thank the guys there that helped me out. I was super bummed that my other Z was totaled, but feel much more complete that my replacement Z is even better than the last.

Review №23

2024-01-11 20:21:03

It was an amazing experience all the team members were very welcoming, my sale girl Esther was support sweet explain everything well end up leaving the dealership with the car I wanted .. first time buyer

Review №24

2023-05-04 23:50:29

My experience with Nissan Gardena was excellent because of Dennis. He was very thorough and got me a great SUV. I recommend everyone to see Dennis. He’s the real deal perfect customer service.

Review №25

2024-06-05 17:29:16

I love how Gardena Nissan gives me peace of mind when I go get my oil change. Previously I had a Kia and when I went in to get my service, I felt so stressed out

Review №26

2023-12-22 21:10:53

Had stopped coming for service here and gave it another try since close to my house. I was about to leave as the Spanish speaking gentleman and a very rude lady did not acknowledge me or even great me. I went to one of the booth to enquire about the service and gentleman not even look at me when I asked him if I had to wait for someone to come to me as I was there already for at least 5 minutes and could see them walking by or on their booth. He jus said YEAH. Was walking to my car to leave and Eric Moore walked by and say we will take care of you sir in a few minutes. Glad I stay as Eric was great. I had to come back for a repair and there was two cars ahead and my self waiting for Eric. A service person came and asked all of us if we needed help, and all of us waiting for Eric. This dealer needs to work on their service people as they have no manners and do not know how to treat a customer. Big difference from Carson Nissan.I have bought 5 cars there and I have recommended three of my friends who also bought a car there, but sadly because of the bad service starting form the top to the bottom line, have terrible attitude. Was surprise to find someone like Eric there who does know how to treat a client.Thank you

Review №27

2024-01-03 18:29:12

Amazing atmosphere inside the dealership very friendly and transparent staff, they helped me get the best finance options on my new Pathfinder, they even through in so many free products with my purchase gave me excellent service, I can see the reviews before me are all fake due to one person being upset and asked his or her friends family to write those awful reviews about the dealership... They are very helpful and straightforward when making a deal, the staff is amazing, keep up the good work not many dealerships are as good as Gardena Nissan 🎉✨✨🎉

Review №28

2024-05-23 19:04:05

I have been calling for the last 4 days morning mid-morning mid-day late during the day evening just to speak to someone in finance for a question and no answers no matter what time of the day I call. Now I have to drive 30+ minute to the dealership just to ask my question. This is ridiculous

Review №29

2024-05-15 13:31:36

I was waiting a long time,the guy never came to the waiting area to give me an update, I kept seeing others come in and give their clients updates but not mine I had to go looking for him to see what was happening with my car

Review №30

2023-02-20 19:58:19

Gardena Nissan took care of business. They made it happen for myself and my Girlfriend. I will definitely recommend and return. Talk to Harry in sales.

Review №31

2024-01-25 18:42:18

Eric was great as always, problem is when i purchased my certified pre owned nissan armada i also purchased the extended warranty through nissan and i wrapped it i was told this was bumper to bumper coverage and i have a failed sensor with my washer fluid reservoir and its not covered.

Review №32

2018-07-12 18:29:09

The man to see is Doug at the service station (last booth at the end)!!!!he is awesome! takes care of my truck to keep me going on these camping trips!no BS, straight to the point - just honest. any suggestion about services and he will explain in detail. he will tell you when it is recommended and if you can do without until the next visit.overall a great guy, great customer service, polite, courteous - the man needs to be promoted!

Review №33

2024-05-26 00:34:08

Went in for my oil change and expressed that I was concerned about the transmission. Chris Hinojosa went above and beyond and informed me that the computer was picking up some readings regardingthetransmission. I purchased the extended plus warranty last year on my 2017 Nissan and was worried that they would find a loophole and it wouldnt be valid. Chris renewed my faith in dealerships and warranties. He kept in touch with me through the entire process and he was able to get my transmission replaced at no cost within 2 1/2 days; not to mention it was over the Memorial day weekend. Trust me when I tell you this service department is one of the best places to take your Nissan. Thank you for the wonderful service youve provided, the service staff is AMAZING 💯.Diana Garcia

Review №34

2024-02-10 02:28:13

The service rep Briana was pleasant, knowledgeable and helpful. Also, the services rendered were quicker than expected.

Review №35

2023-08-09 20:17:04

Each time I have come here with my sister for her vehicle to be serviced. The service department is awesome! Eric assisted my sister the last two visits. He went over the service recommendations with her. He didn’t try to up sale her. It’s really tight on parking for customers. They are fast at completing their work. Not a rush job.

Review №36

2024-01-22 17:43:46

On top of the clown show with the lights, the quotes I received as to some additional items of work were ridiculously out of line - to the extreme....and, I was told, you didnt even have the parts despite your own parts website showing at least one of the parts in stock and actually priced lower (retail) than the estimate provided by the service associate, who advised me several times that she doesnt ...set the prices.. Well, she may not set the prices but someone sure was surely making them up on the fly.

Review №37

2023-12-31 02:57:44

My family and I had an awful experience with Gardena Nissan. They claim to provide superior customer service and treat you like family, which is dishonest. If they did, they would have protected my 72 year old father’s best interests. They sold him a vehicle and failed to verify his income. I messaged Tom Awad and Gardena Nissan lured us to the dealership on false pretense claiming to want to resolve the issue. Both visits were a waste of time as there was no resolution. They allege they are unable to void a contract, yet they were willing to do so to sell us a cheaper vehicle. Beware of this dealership, as they have shown they only care about making the sale. Mohammed, George, Joaquin and Fatima are staff we dealt with who did not help. I will be reporting this dealership to the DMV for malicious business practices, as well as marching down Redondo Beach Blvd to exercise first amendment rights and tell everyone who will listen exactly how they treated us. Wave hello if you see us! We are not only blasting the injustice we experienced, but also fighting for all senior citizens at risk of their predatory behavior.

Review №38

2023-12-28 06:22:19

I am so happy for the choice I made to switch to Nissan specially the location at Gardena! Mr Shawn was so experienced and knowledgable, he patiently explained all that I needed to know. So I was even more assure to my decision. Everyone was very polite friendly and helpful. Specially Shawn, knowing so much about Nissan autos and having many years of work experience at Nissan,made the whole procedure easier for me. Thank you Mr.Shawn Yazdanniyaz! Looking forward to enjoying my new suv🙏😊

Review №39

2024-05-07 19:04:19

Dont come here for repairs or a overpriced diagnostic...you tell them the issue for your vehicle and whats wrong with your car that sometimes it doesnt start up...and they say their experts can find whats wrong but all they do is walk around the car with a flashlight take some pictures and tell you the problem didnt happen or show up when they turned it on and you never get the answers and whats wrong with your vehicle they just say we can start changing this part and see if it fixes from there....wth???...and then try to charge you over 2k in repairs like wiper fluid for $680 $800 for brake fluid replacement

Review №40

2024-01-25 00:13:32

Esther and Ali were great to work with, fast and quality service!!!

Review №41

2023-12-17 22:32:40

My Maintenance experience with Gardena Nissan in Gardena, California has been a blessing. Ever since 11/08/2017 (the purchase date of 2013 Nissan Altima from Cerritos Nissan) was always squeaking on the front drivers side, I had spent $4, 971.81 (from 04/04/2018 thru 07/08/2021) and the squeaking still did not get fixed. Changing my maintenance location closer to home was calming and the atmosphere very calming too. And my Service Advisor pulls no punches when I ask questions on parts that my Auto Policy Insurance can be paid for, I understand that labor must be paid (blessing to the talented Auto Mechanics that take their time and know that Our Lives are in their Hands.) I have/hear no more squeaking and all other repairs were covered by my Auto Policy Insurance. Thank You Gardena Nissan.

Review №42

2024-07-02 02:16:38

Tried to get me to drive down to see a car before springing a non optional $4000 four layers of protection add on package on a pre owned car.

Review №43

2023-10-18 16:12:15

I come here every single 3/4 months for services. I love how they make sure my car is working completely the way it should. Customer service is excellent with Chris Hinojosa he was such a welcoming person when I first arrived and updated with if it recalls and other services I could take advantage of.

Review №44

2024-04-10 03:01:27

My advisor was Eric he was kind and made sure things went smoothly.

Review №45

2024-04-18 16:16:48

Eric was great. I received updates and his response was very quick.

Review №46

2024-04-05 15:27:12

Jan was amazing! I will Deff be back to work with her hopefully in the future!

Review №47

2023-07-16 04:41:37

I was informed when I made my appointment that my service representative Carlos would handle my service however, upon my arrival, I was informed that Carlos was off work and would be in the next day I was disappointed however, Victor assisted me and I was not disappointed. He listened to the issues I was having with my vehicle and assured me that he would look into it. Victor was thorough and knowledgeable and handle my concerns with Care. I was thoroughly satisfied with the information he provided in regards to my vehicle and was even more surprised and comforted when he stated that he will follow up after a week or two as the vehicle computer was set to capture needed information so when I return for follow up the computer readings will show the results and hopefully pinpoint the problem.

Review №48

2023-10-31 20:18:40

Beware of this dealership. The are flat out liars. They wasted our time after agreeing to a price, and then raising it after we came in. They even reafirmed the price after we walked on the lot. Dont waste you time with paperwork they want you to do. its there way of trying to get you deeper into the deal.worse experience at a dealership, or buying a car in my entire life.Mohammad the general manager, and Angle the salesman are no angles. dont trust them. They will mislead you.If i could give them negitive starts i would. The simple principle of there actions would keep me form ever having any contact with them in the future. The extra money they were trying to tap us for was by design thinking we were time invested. They dont care about or respect there customers.Stay away from these guys. You will not have a good experience. Lock your wallet in the car before you go in!

Review №49

2024-01-23 07:34:31

First time In a long time they did not try to get me to get services done that I didn’t need. But the next experience made me leave them forever. My truck needed something done it was covered under warranty, including the rental was supposed to be covered. They sent me without an order#, then the rental car place calls them. They said to go ahead and get it they’ll make sure it’s taken care of after they find out how long they’d have my truck. I asked for something a little bigger than economy because first I have a Nissan Armada a big SUV and secondly because I needed room for my granddaughters car seat and stroller. They didn’t tell me what brand car to get, but had they given me the order number Tom the beginning the limitations probably would’ve been on there. Long story short when I went to get my truck and return the rental now they said they’re not covering the rental which is part of my extended warranty because they gave me a Jeep, not a Nissan. After the fact they tell me this!! From that day forward I go pass them to go to Torrance Nissan. And after the fact I saw a reply from them on Yelp after my bad review. After several attempts and calls to get this issue resolved. Now they want to talk to me about getting it taken care of!! Duh really!! I would give the zero stars if I could.

Review №50

2023-11-30 18:15:17

DONT WASTE YOUR TIME COMING IN TO THIS DEALERSHIP. FULL OF SCAMMER AND DECEIVE. THEY WILL POST A CAR SO CHEAP IN THEIR WEBSITE TO GET YOU COME IN PERSON JUST TO FIND OUT IT NO LONGER AVAILABLE. ALSO, DONT EVER TRY TO TRADE IN YOUR VEHICLE UNLESS IF YOU OKAY WITH AN INSULT OFFER.Im was looking at their black friday deal on their website and a car caught my eyes (Hyundai). I was 100% going to buy it so i called the dealership and imad answered the phone. It was 11 a.m. he confirmed he still have the car and we made an appointment to meet at 5 pm because my wife just got off work at 4pm. Before we ended the call, I made it very clear im interested in the car and asked if Imad can hold the car for me and he said yes. Fast forward, we are at the dealership on time and met with Imad. I asked about the specific car I wanted and he once again, confirmed he still have it in the warehouse. He was very adamant of showing me other vehicle so I played along, but after 15 minutes i dont see a car that I like and told him lets just go ahead make a transaction for the Hyundai. Imad escorted me inside and have me seated on a table while he talks to his manager. Then he came out to told us the car is no longer available (even after 2 times he confirmed that he still have the car). This dealership just WANTS YOU TO COME IN PERSON USING TRICKS AND DECEIVES AND THEN PLAY GAMES ON YOU. I express my dissatisfaction and disappointment because it took an effort for me to get there. $50 (45mins) uber ride with my 11 months to get to my wife workplace and another 45 mins driving to get there. All for nothing, but lies and games.I also have a letter from this dealership saying that they want to buy my Certified Pre-Owned 2019 Nissan Kicks SV with 47k miles. I was excited about it because the paper was from George Khabbaz, their General Manager. In the paper it says that He was authorized to makes an aggressive offer on my car and he would like to buy it $1000 over KBB price. So i had them take my car key to make an appraisal on it. Imad came back with an Insult offer of $8500. I was infuriate hearing this after everything that had happened. I told imad that they are a joke and walked away.So please everyone, think TWICE before visiting this dealership

Review №51

2023-08-13 06:47:09

This dealership has pleasantly surprised me multiple times since I purchased the 2023 Nissan Kicks. My monthly payment was lowered even further even after I had signed the initial contract. Then, I was refunded over $500 after my first payment! They definitely aim to please their customers. Theyre thinking about you even after youve driven off their lot.

Review №52

2023-10-16 16:31:05

Shawn was so helpful and knowledgeable. He went above and beyond in making sure I had the car that I wanted by driving all the way over to Orange County to pick my 2023 Nissan Maxima. He took me test the car and I knew it was the one for me. He went above and beyond to make that happened. Thank you Shawn and team.

Review №53

2023-08-15 21:48:17

Eric was welcoming and supportive. I was visiting family and I needed my tire checked. It definitely had a mail. He recommended a tire shop. My car was past due for car maintenance so I got that taken care of. Thank you Eric for your support.

Review №54

2023-04-20 16:26:07

Went in with not a lot of time to look into leasing a vehicle and we did let them know prior to arriving, we had a time constraint. We were super grateful that they worked with us and got what we wanted and looking for, in the least possible amount of time.Would also like to note that everyone is super nice in there! They were very attentive and made a process that, to anyone, is always so drawn out. Thanks to everyone that helped out.

Review №55

2023-10-07 21:59:37

I had an amazing experience. Karam was excellent he made sure that I did not leave the lot without a brand new car for myself and my children. I would recommend anyone to come back and see him.

Review №56

2023-11-10 19:22:03

Worst experience ever, they cannot be trusted and they are scammers. They lie on their word and then pull your credit for nothing. I will be definitely filing a lawsuit and a claim for the mistreatment I received last night as that was borderline abusive and disrespectful of them not only wasting my and my grandmothers time (who was calling in from the East Coast). Will be seeing those folks at the Gardena Nissan in court!

Review №57

2023-09-30 18:08:04

Service representative was condescending, combative, and impatient. Genuinely an atrocious experience. If I were management I’d do some serious soul-searching as to what workplace conditions are prevalent that would develop such abhorrent attitudes.Do yourself a favor and take your business literally anywhere else. These people just want to separate you from your money.

Review №58

2023-10-31 03:55:42

I went here cause me and my husband are in need of a second car and we seen a used one we really liked and that we knew we could afford so we got there and started looking around. Someone came out to greet us and we told him what we were looking for but right away he wanted to get us in a new car that we already knew we wouldn’t qualify for .he told us why get a used one when their more then new ones so he insisted even after we told him after how much we had and our credit score … he didn’t even wanna show us the used one we went for . He got our hopes up just to sit us down and to ask if we had more money to put down !!!! I thought this place could help but I was wrong

Review №59

2024-01-02 22:05:02

Be aware that this dealership takes advantage of elderly customers. If honesty and integrity are important to you, you may want to look elsewhere for a better deal.

Review №60

2023-10-03 05:17:36

They play too many games there they tell you one thing. Then they start switching things around on you. we had 4 different guys giving us different prices. Then they said the car wasnt available anymore we decided to leave. Be careful what deal you get into there. If you can take the drive, go to Carson Nissan. I got the truck there.

Review №61

2023-08-09 15:00:40

Took My 2020 pathfinder with a few issues. and even tho my truck has had a little history. the crew worked with me. especially Carlos. he was good to me and explained every answer to each question i had. i loved my experience here

Review №62

2023-09-03 21:33:49

Great experience despite I drove in a little uneasy over my past experiences with other dealers. Had a better experience than at the Mercedes Benz dealer. From the greeter to the salesmen/ service men standing by very professional and friendly. Much appreciated

Review №63

2023-08-30 06:00:10

I took my Pathfinder to get the windshield replaced and after so many phone calls trying to get a proper written quote for my insurance, finally I got to speak with Stephanie which helped me through the process. I had spoke with 3 men over the phone and email and none of them were capable of helping me with a simple breakdown for my insurance. Stephanie became my service advisor, she has a great attitude and went above and beyond to help me get my cracked windshield replaced. I will definitely keep doing my service at Gadena Nissan as long as Stephanie is there. Thank you Stephanie!

Review №64

2023-03-08 03:03:42

The staff were amazing, I haven’t ever owned a Nissan. But I am happy to say, the response I received was so professional.I am very blown away, on the pride Nissan takes on giving exquisite costumer service.And how they back there warranty.Now I can give this car to my son for his birthday.And know it is safe for him to drive.Thank you very much NissanRick Harrison

Review №65

2023-07-18 14:04:13

Went to Gardena Nissan for an oil change and came out with a lower car payment, extended warranty, new tires and lower interest rate! thanks to Sam!! He is the BEST!! he worked so hard to make this possible and make me happy! Sam, I will recommend my friends and family to you! Thank you so much!! You are truly an Angel in my life!

Review №66

2023-08-14 21:52:55

Every time I come to Nissan Gardena to have my car serviced, I always receive great customer service. I also feel like I get in and out pretty quickly. The Service Technicians always review the work that was completed to ensure that I understand what took place. I want to give a special “shout out” to Chris Hinojosa who was my Service Tech. today. Thank you for everything Chris.

Review №67

2024-01-12 21:36:43

I wanted my old swapouts that way I could know what was fixed & changed out but I was told “ it’s all the way at the bottom of the trash “ & I was only allowed to see 1 item which was thrown back into the trash.

Review №68

2023-08-18 00:49:23

I brought my car for service at 830amI didn’t get a call about my vehicle that needed to stay overnight until 5:03pm to let me know the vehicle had to stay overnight. I have to pick my kids from school at 530pm and The Harbor Police Department called me to let me know my kids are in their custody because I didn’t pick them up on time! Ridiculous! Unacceptable from this dealership and its service department. Will never return to this dealership. Unbelievable that I have to pick up my kids at the police station now. And service didn’t even fix anything that they themselves messed up!

Review №69

2023-07-13 15:19:49

They’re crazy about prices. They gave me a quote of replacing a brake light for 599.00. I went to Auto Zone paid $12.45 for the light and replaced it my self, took me about 10 minutes. $79.99 for simple oil change. Not going back to that place.

Review №70

2024-01-05 18:15:25

Service rep Stephanie is always so diligent, professional and answers all my million questions! A pleasure to service my car here and have people like her there

Review №71

2024-06-01 18:38:05

Dont shop here. They gave me a lemon and they dont even want to talk to you about the problem

Review №72

2023-09-07 23:36:24

Angel was the best car salesman I have ever had. I would tell everyone I know to see Angel to buy their Nissan He is honest and straightforward. Qualities you want but don’t find in a salesperson.

Review №73

2023-11-03 21:46:15

Very bad service, my car which has 14,000 miles 2023 model year was in the dealership for 3 months. After 3 month they called me to come collect the vehicle as it was ready (ps no loaner vehicle was provided to me for this timeframe)After finally receiving the vehicle, the vehicle was not fixed at all, the same issue for the engine power reduced came on after 2 mins of driving. The tire pressure on all 4 tires was 15psi while they gave me an invoice where tire pressure has been checked and reset ti factory specificationsThis is by far my worst experience with a car dealership and everyone should avoid this place at all costs

Review №74

2024-02-07 19:45:46

Excellent customer serviceAll questions answeredExcellent dealershipMuhammad and Shawn are the Best. Thank you

Review №75

2023-11-24 20:01:25

I was seen in 5 minutes after arriving and the service attendant was very polite and kind and professional. My wait was 1 1/2 not bad Chris hinojosa was very efficient

Review №76

2023-08-12 16:58:08

Eric your tech is truly God sent. Understanding, communicate well and always helpful on proving the best service. I’ve been coming for years to your location and I must say you all are a blessing!

Review №77

2023-06-21 18:46:37

Sam is the best salesperson at Gardena Nissan. He was patient and knowledgeable about everything. Answered all my questions and reassured me on exactly what I was purchasing. Eased my stress with lighthearted humor. I highly recommend anyone looking for a great deal to speak to Sam. Sam the man!!

Review №78

2023-03-30 19:07:50

My experience was nothing short of amazing! The entire team including George, the General Manager, went over the top to make sure that I got the best deal possible. They are truly professionals and they care about their customers.A big thank you to Gardena Nissan!

Review №79

2023-05-10 23:54:40

I dont usually write reviews, but after the service I received here I just had to. Victor was my service advisor on my new maxima. He was very knowledgeable patient and friendly. I really appreciated the fast service. I look forward to continue to bring my vehicle in for future service.

Review №80

2023-08-30 02:49:22

Stephanie was great on explaining the recommendations made for my car. She made me feel comfortable with the work they were doing on my car made sure I fully understood and most importantly she had gained my trust to continue bringing my car in .

Review №81

2024-05-27 19:21:30

Eric was my customer service technician and he did an excellent job! He went above and beyond my expectations and made my experience very pleasant. Eric was very professional at all times. He was able to get me free gas! Now who doesn’t love free gas? Well done Eric!

Review №82

2022-11-19 03:12:55

As a first time buyer I was very nervous walking in, but as I pulled up I was welcomed with patience and a helping hand by the salesman Saul and Daniel These two men were great and made me feel very comfortable. I walked in knowing what I wanted and they and as well as Bappy, Daniel, and Muhammad made sure the process went smoothly. From picking the car, to learning about all the features the car has, to test driving, to pricing everything out that worked in my budget. Ive been to many car dealers but this one was by far the best experience I have had when purchasing a new car. I am excited for the many adventures I will have with this car. If your looking for a car I promise you this is the place to go. I know Ill be back.

Review №83

2023-05-08 13:33:44

My experience was great! Shawn at Gardena Nissan was very helpful from the start. He offer me to test drive the car without hesitation. He gave me the information I need it and helped us all the way through the whole process. Thanks to Shawn and the whole staff I will definitely be returning to Gardena Nissan and recommend it to family and friends. 🙏😁😃

Review №84

2023-08-18 02:07:33

I have been to several car dealerships of late trying to find the ideal car for my wife. I have seen some really annoying dealership staff to date (not for Honda dealerships, and DEFINITELY not for Gardena Nissan). My experience at an unnamed dealership a few days ago involved a serious episode of “hard sell” and attempted “upselling”, as well as a strong push by the sales staff to “start filling out paperwork NOW.” Such was definitely NOT the case at Gardena Nissan.The staff that I spoke to, there (a newly hired salesman, his immediate superior, and the manager of the dealership) were all friendly, professional, and as helpful as they could be. They wanted, or so they said, to find out what my opinions of the car tested were – both good AND BAD – so that they “could do our job better”. There was no hard sell, no upsell. And I was told that, if it took three visits, or even more, for me to decide – that was entirely ok. Because if they didn’t make a sale this time, they didn’t want to foul the waters and prevent a future possible sale.Now, I expect to be back with my wife so that she can test drive any prospect car for her – and if she likes the Nissan more than any other that we test, I will be back to negotiate a deal. And from what I saw, while I expect them to be good negotiators, I expect them to be fair negotiators – and that is worth a great deal to me – and, to be honest, should be worth a great deal to any prospective car buyer.These are decent people, professional people, helpful people, who are willing to work with the customer, based on my experience with them so far.I rate them as EXCELLENT.

Review №85

2024-03-22 16:00:41

Received more than I had hoped for. Everyone was super friendly and knowledgeable.

Review №86

2023-09-11 16:23:44

If you think about buying a car here please READ THIS REVIEW FIRST.Despite my horrendous experience, if you do decide to buy a car here please do the following:Ask for the complete contract breakdown (everything to the last dollar) BEFORE YOU SIGN ANYTHING. Ask what you are paying for exactly. Do not tell them the price you want to pay per month, tell them the price you are willing to pay for the vehicle. Do not buy extended warranty. Do not buy a car that is not ready to be driven off the lot.As for my personal experience: The managers name I believe is Babi. He engages in illegal activities and puts extra items on the contract which you might be unaware of/ or explicitly asked to be removed like extra warranty, oil changes, or his quarterly bonus lol. He engages in illegal practices like refusing to show the breakdown of full financed price and what is included in said price despite it being a requirement in CA law. I was able to void my contract which I am thankful for but if you have been hurt financially by their illegal practices please reach out to me and I will be willing to pursue legal action and testify against this business. Shame on them. I feel bad for all of the working class people and immigrants who get tricked into these overpriced contracts without knowing the law or the semantics of the auto finance contract.

Review №87

2023-07-01 00:19:32

I had a horrible experience!! They sold me a lemon first a 2019 Chevy cruise that days later overheated on me while on the highway with my two small children. I brought the car in on a Monday to get it checked out cause it was idling to high. I was told the car was fine and that it was normal for it to idle that high Thursday while on the highway it overheated started a knocking noise and cut off. They proceeded to put me in another car but more down payment and higher car note at the end of it all!! HORRIBLE, HORRIBLE place to get a car from!! I got taken advantage of a single mom with two small children just trying to make it!!! I got no resolution just sent home empty handed!! HORRIBLE CUSTOMER SERVICE!!

Review №88

2023-07-21 00:10:57

Daisy was absolutely amazing, calm, kind and helpful in every way. I bought my car because how awesome and accommodating she was. Fatima was amazing and explained everything in detail. Fantastic team.

Review №89

2020-11-30 05:14:51

I took my car to repair the transmission to gardena nissan, they told me that the nissan would cover it and they did not charge me. But the car failed and I took it again and they charged me for the first time saying they had made a mistake. And it failed again and they said it was a bad transmission cable and they want to charge me $ 2,600.00 more. Terrible service.

Review №90

2022-10-05 15:00:40

Lady in the front who took my information was amazing, it was my first time taking my car she answered all my questions. Wait wasnt too bad and plenty of seating space. Car is running great except for the feeling about one of my tires that I went in telling them about and they didnt even check, had to go back and show them my tire pressure was still the same, low. They took it right away came back 3 mins later and only added air, did not check it.. But I will give them a second chance.

Review №91

2023-05-29 13:47:56

Mr. Ochoa is the best. I’m so glad he is the service manager now he deserves that and more. He has always given me the best service. Carlos is the second time helping me and he has been really good too.

Review №92

2024-01-24 22:49:43

I like the customer service a I feel happy the way they treat us thank you

Review №93

2024-02-13 23:00:08

The service was great. They were very helpful and accommodating.

Review №94

2023-09-26 14:06:08

Should b NO STARS=Worst experience ever... humiliating, embrassed- to say Im pre-qualified have me there 2days and to bring/towd car not running have me there all day w/out-pls DO NOT CONTACT ME AGAIN... U knew my credit history and how much of a down payment I had before I came.Gardena Nissan should be ashamed- I chose the lowest car price there- they in turn say I do not qualify for a 8,000 car but qualify for a 25,000 next day I dont qualify for NOTHING.My review=0% and NO on any referrals...

Review №95

2023-03-08 17:23:49

I did not purchase the car. It was the wrong color despite a great deal of discussion about the color I wanted and its name (not sure why there was confusion- I gave them the color on the window sticker). I was offered other vehicles with other trim levels and colors which, in my opinion, is a high pressure sales tactic. Trying to convince a person to buy something different than what they want and likely later regret the purchase is a disservice to the customer.

Review №96

2023-09-23 23:43:12

My first time coming to this location and I cannot say enough good things about my experience!Alex was my service advisor and helped me through every step of the way.I will be coming to this location from now on

Review №97

2022-12-04 20:04:18

Denis, Muhammad,JoaquinThank you guys for really helping me with the situation with my car. I had a struggle with my car payments and my interest is too high but highly I met you guys and I had the opportunity to work with you guys that’s a blessing 🙏. And now my payment monthly is lower that’s what I was looking for 💯. You guys have great patience and great communication. Now it’s less stress for me and a new year.Thank once again guysGod blessed all of you

Review №98

2023-01-06 23:11:48

Worse place ever for service. This isn’t my first bad experience with the service department. Took my car in for oil change at 7:15 AM they finished by 9:45. I drove home made 2 stops in between and saw the car was smoking. I thought they may have spilled oil in the engine so I didn’t do anything. Less than half hour later my brother looks and there’s oil all under my car by this time it’s 12:11 I called the dealership spoke to several persons, 2 service managers and promised someone was coming to get the. car almost 3 hours ago and nothing. I call and they send me to voice mail. I ask for the manager and I’m told he’s at lunch . Fir 2 hours???? I’ve fined a dealership complaint with Nissan Corp.They finally sent a nice young man 3 hours later to my my home and they fixed it. The mechanic didn’t put the cap back on and oil went everywhere there was over 2 quarts of oil lost on a 6 mile drive home.I am never, ever going back to Gardena Nissan I’ve bought 2 cars from them and the service department has not been quality in my opinion. I’m a quality assurance quality improvement specialist by profession and this is not quality service. Too many excuses, no timely follow up/ no follow through and no concern for a senior who recently had a stent put in my heart, who became so upset today that my heart was racing and blood pressure up. The manager called after it was fixed I was crying on the phone regarding the treatment and disrespect I received by everyone except the young man who cane and all I got was more excuses. What a testament to what some in society have become

Review №99

2022-11-08 18:24:26

The entire process and procedure has always been and remains fast and efficient. Nissan maintenance employees accept my Nissan Versa, register it, inspect the exterior for existing damages and scratches, then drive it into the maintenance shop.The wait time is reasonable, about two hours for a typical, regular scheduled maintenance. The associates will inform you timely if anything else needs to be worked upon.There is a convenience shuttle van to take you home and pick you up if the maintenance will last a very long time, say, six hours or more. There is a distance limit, however, and beyond that you will have to either wait at Nissan or find other transportation.Overall, the scheduled maintenance is accomplished in a timely manner and properly. When Nissan maintenance is able, they will give the customers automobile a quick, free wash.The whole process is stable and consistent so you, the customer, know what to expect going into Nissan for maintenance and coming out. Satisfaction guaranteed.

Review №100

2023-11-07 18:20:56

Chris was amazing! Very helpful to get my car service as quick as possible.Very friendly employeesBest Nissan in town!

Review №101

2023-02-13 20:53:54

I took them my 2015 Sentra to replace my transmission, still under warranty. After they claimed to put a new transmission, my car started to jitter, I took it back and said my car never did this before I took it here…. They claimed they didn’t do anything wrong, this is way back in November 2021, took it to a mechanic and he said they installed it wrong and since then my car has not been the same. To this day, I have engine problems every other month or so…. The staff up there are rude and don’t take accountability for their actions. They just want your money, go to a mechanic you trust and don’t waste thousands of dollars for nothing.

Review №102

2023-07-13 01:29:27

Just got my car back from Gardena Nissan, brought it in with exhaust manifold, catalytic, control arm, and oil system damage along with unbalanced alignment. Carlos in service dept. goes way above and beyond to provide quality work. Carlos found issues with my vehicle aside from what i was aware of and he and his team fixed all of it faster than i could have expected. I even tried to tip him and he didnt accept it. My car drives like it did at 13,000 miles, at 50,000. Thank you Carlos and the Gardena Nissan team, If you live in south bay, take it to Gardena!!

Review №103

2023-12-08 19:05:26

We are very pleased with sam helping us get a car after struggling with our 2014 nissan rouge .Thanks for all the help and the hospitality you provided us with 😀

Review №104

2017-01-27 20:07:58

Always helpful. Got my car here and i love it. They did everything they cud to help me out . I love them . Other nissan dealship dodnt want to help me out but tou guys did. I love my car. Thank you.

Review №105

2023-05-29 17:43:43

I recently went to greens Nissan to get another car due to my car needing a new catalytic converter. When I got to nissan Sam helped me so much with finding the right car for me. He showed me so many car and let me know so much information about what I could do to lower my interest rates. He did a great job I am in love with my car he is the best.

Review №106

2022-11-24 00:46:10

Made an appointment for 430 today, arrived, stood outside my car for at least 15 minutes before even being acknowledged only to be told that they are not doing oil changes for the rest of the day. I am new to the area but this Nissan will not have to worry about me returning because if the customer service is anything like the quality of work on cars- they did me a favor by not rendering the services I scheduled online.

Review №107

2023-12-11 20:22:01

Always a kind spirited team, I enjoy working with this site solely because of that. I look forward to future services with them.

Review №108

2023-05-30 18:38:41

I love my vehicle but this is an office full of fast talkers and finessers. There is so much pressure and manipulation to attain a sale. No one has clear answers and waiting..... be prepared to wait for service. Would no recommend. Absolutely love Nissans but go to a different dealer.

Review №109

2023-12-10 15:24:11

The customer rep was very nice and professional... my car was tooken to the back and I was called once it was done...

Review №110

2022-06-29 20:59:00

The Service worker who met me as I drove up was very hospitable. She gave me the time estimated the work would be completed. And told me future work that needs my attention. In times like these I truly appreciate the smile and service. Also, the worker who drove my car to me was very hospitable as well. Thank you Nissan of Gardena.

Review №111

2023-05-03 22:40:47

Karam, the sales agent that helped me with purchasing my car was extremely helpful, friendly, nice and went over the car with me bit by bit showing and explaining each and every feature the car offered, he tried his best to get me into the perfect ride I was looking for. I will recommend Karam to anyone looking to purchase a car. The finance department and all sales and people who work their were extremely friendly too.

Review №112

2023-06-28 19:06:35

I received the best care at Gardena Nissan. The Sale Associate, Finance team, and Staff, took great care of me and got me into the vehicle I wanted at the price that I wanted.

Review №113

2023-03-18 18:05:35

2nd time getting my oil changed with an addition of a tire rotation/tire pressure. Got there at 7am, car was ready by 10 which understandable it was a Saturday and its first come first serve. I was told I needed a full manitance that would cost about $1200 because my car had hit 40,000 miles. I explained that I purchased this car only 11 months ago at 32k miles and the dealership had done a full maintance when I bought it. So when I finally get back my car with only the oil, filter and tire rotation done I drove out and wait a while and my tire pressure says the lowest tire is still in the same spot. I drive back and tell them and they take it back saying they forgot to reset the computer. I drive around again and its telling me the same thing. Showing as the tire rotation was not done and to top it off I had requested to check tire pressure and that wasnt done. Twice Ive been here and twice they claim they did something when they didnt and I had to drive back . I gave it a second chance but I will no longer be going back . Everyone please check the service you go get done here.

Review №114

2023-04-17 21:27:50

Great, great job. They told my daughter the person that did her oil change didnt turn the screw. The fixed it & sent her on her way. I will tell everyone how great & honest they are 😘❤️😊

Review №115

2022-11-21 15:27:15

The visit was nice and pleasant once I got through the doors and actually met with Ali. The meet and greet was not the best, and for a moment I was at the point of turning around and leaving. However, since I came to see Ali I stayed. I was able to get a vehicle (which was my goal) so I consider it being a success story.

Review №116

2022-10-12 21:16:54

Brought my car in to get serviced. My service advisor was Stephanie. She informed me it would be an hour. However, it ended up taking over two hours. When I checked in to see the progress of my car she said she would have to go check and she made it seem like it was a hassle for her. Definitely will not return. Customer service could have been much better.

Review №117

2023-08-29 19:10:50

Had an appointment for 8:45am for an oil change and tire rotation 3 hours after and I am still waiting…this is ridiculous! Customer rep Eric M. Is pretty cool***3 hour wait *** and no it wasn’t busy!!

Review №118

2021-01-17 19:28:33

Purchased my 2019 Nissan Altima SL. Great Salesman and Assistant Manager who made my purchase comfortable and fast. Thanks Memo and Mohammed.

Review №119

2023-12-02 23:18:49

Chris hinojosa was a great service advisor. And took care of my needs as promised . Will keep coming to Gardena Nissan

Review №120

2021-10-04 18:55:18

Shawn was amazingly helpful. He was a genuine employee and made a great connection with us. Anthony was top notch to come over and say hello and Liz who we signed paperwork with made it quick as easy for us because we had two toddlers with us and she made it less stressful. The over all experience exceeded my expectations. I drove 1 hour to get there and it was worth the drive.

Review №121

2023-08-31 06:45:27

I was talking to a person named Gladis, I asked if they had the Nissan 400. Z turns out that he told me that if they had 2 I went quickly to the diler, they read Gladis and I waited almost 30 minutes and no other person ever showed up, he told me that they were going to see if they They had and never existed those cars a terrible service I was trying to talk to Gkadis to let her know why she had made me go if they did not have any car but I did not get an answer from her

Review №122

2023-01-07 17:22:14

Chris Hino provides the best service! His communication is clear, he sets reasonable expectations with the customer, is polite, knowledgeable and very professional. I will definitely use him as my service advisor at Gardena Nissan again!

Review №123

2023-02-27 03:28:11

After checking out other dealers and test driving a Rogue on a previous visit, I made the decision to purchase the Rogue SV. Everyone from the salesperson to the finance manager were extremely friendly and knowledgeable. It was the easiest and most painless large purchase Ive ever made!!

Review №124

2022-11-15 03:08:04

Muhammed, Shawn, and Paul Kim did a great job working together to get us the best deal possible, making sure we were completely onboarded to our new Nissan Kicks, and even helped us set up our Nissan connect app so that we could manage our car through our iPhone. Great friendly service

Review №125

2020-10-08 22:47:41

Lisa my sales associate and Shaun the general manager were extremely friendly and patient with me. They answered all of my questions and knew I was on limited time so they made this experience smooth and quick. Paul the finance guy took time to brake down my contact he was also very kind. This has been a great car buying experience.

Review №126

2022-09-02 21:09:49

Always meet sales people who are knowledgeable and willing to help. Came in to learn more about the buy back program and met a wonderful sales agent. Very pleasant and so good at her approach to car sales. Loved the experience will continue to be a loyal customer

Review №127

2023-05-16 00:21:20

They are running scams! We found a car on Market place and a lady named Samantha sold us on a car over the phone, my husband drives over 45 min in traffic and when he gets there they said the car does not exist. Oh but look at these cars that are 3x more. So frustrating!!! Samantha needs to be fired. As soon as my husband got to the lot she stopped answering her phone.

Review №128

2020-09-04 21:15:42

My experience coming to this dealer was awesome! When I first arrived, I was set on a specific car and price. One of their representatives gave me a few offers until there was one I agreed on. I decided to think about it for a couple of days before making any decision. I decided to come back two days after with the intentions of getting the same offer I was promised how ver the same guy wasn’t there that day and the offer was too good to be true. Apparently there was a misunderstanding or the first Nissan Expert assisting me gave me false hope. So I was a little disappointed, but this is is where things get interesting. As I was leaving, the representative and his manager explained to me that the offer that was promised to me was for a lease not financed. After an hour of getting all the details explained to me thoroughly, I loved the idea of leasing the car. I got exactly what I wanted if not better. They helped me get the BIGGEST REBATE and Sergio was FANTASTIC! He knew everything about the car and was able to answer any questions I had. I definitely recommend Sergio for your Nissan needs! It may have started rocky with another representative but Sergio made sure I left completely satisfied and happy. Thank you Sergio!

Review №129

2023-08-01 20:36:50

I asked them not to do a credit check because I already had a approval from my bank all I needed to do is pick out a car and they did two hard credit checks after I asked them not to Daisy lied to me and insisted that they didnt but credit karma notified me so whos lying... Smh when I first came here I came to see a vehicle and when I got there they said it was sold and tried to get me into a new car. This place had their pocketbook in mind instead of mine!

Review №130

2023-06-23 22:50:14

Mr. Eric my service tech is always great, I appreciate his patience with me, listening to all my questions and concerns. He answered every question and addressed all of my concerns Ill definitely be returning.

Review №131

2022-10-18 16:56:24

I was TOTALLY pleased with the service I received from Gardena Nissan. The service was quick and efficient. I spoke with Ochoa who was very understanding, patient with my questions and knowledgeable about the information he gave. The entire team was helpful and made me feel appreciated. I will continue to give my business to Gardena Nissan

Review №132

2023-04-12 02:34:39

Had awesome at Gardena Nissan. The salesman Dennis was very helpful and went the extra mile to make sure me and my family were satisfied and received the car that we wanted. If you ever go ask for Dennis!

Review №133

2022-02-16 03:47:27

My husband and I would like to express our appreciation of the best purchasing experience in buying a new car at Gardena Nissan. We spoke to the manager, Muhammad, over the phone the day before we purchased our Nissan Rogue and were very impressed by his professionalism, honesty and friendliness. Muhammad quoted the price which he honored the next day at the dealership. Its rare honesty in our day and time. The whole purchasing process was smooth and fast, without any pressure.We also need to mention the friendliness and professionalism of the staff. David Jimenez was extremely knowledgeable when he patiently demonstrated all the features of our new car. We will gladly recommend this dealership to our friends and family.

Review №134

2023-07-17 13:11:48

I got a oil change and was informed I needed to service my transmission. The representative said you need to service transmission every 30000 miles and I bought my car at 37000 miles and was wondering why wasnt it done before I bought it 😔 doesnt make sense to me

Review №135

2023-07-09 16:03:17

My visit to Gardena Nissan was great however it would have been exceptional had I been able to drive off with the new Ariya EV...$893 payment is ridiculous for me. Shawn was great!

Review №136

2021-12-23 09:20:47

My experience was no great with this dealership. I made a service appointment for 12:30pm the day before. When I got to my appointment, a service man stated that they are closed for lunch and opened back in an hour. So I then had to wait and hour for my service to begin, and that inconvenienced me. I find that unprofessional because they should have blocked that time out from being a selection in their website.Also, I paid for and oil change and 4 tires to be rotated. They did not rotate my tires, and I notice after I left and got home. So now I have to drive 20 minutes again back to them for a refund or for my tires to be rotated. Either way, I do not trust their service here.

Review №137

2021-04-15 18:23:02

Everyone was really nice and it was my first time going there so it was nice that they explained everything from start to end. They said they would text me when my car service was done though but they didnt. I had to call after waiting 3 hours at home and close to their closing time. I received a link too that showed me if my car was finished but it never got out of the being worked on stage. Besides this, i had a good experience and honestly these technical things are expected which is why i called instead of waiting for my text.

Review №138

2022-02-10 21:38:12

I appreciate the woman who made a follow up call upon getting my car serviced for an oil change. Who ever serviced my car did their job but failed to inform me on the other things that I may need done on my car. Not trying to be picky about it forget the “customer is right” policy. The woman who called pretty much did his job which shows team support. She let me know that my car is also due for a tune up, tire rotation, and engine flush. I really appreciated what she did.

Review №139

2023-10-22 23:48:44

Told me a vehicle that was 21,000 that they were going to drop it to 19,789 and then all of a sudden said the price was for a model three when I had initially And very adamantly said it was a CX five I was looking at. Just a waste of time zero out of five

Review №140

2022-01-01 21:24:05

I tried calling multiple times to be exact 7 times. I was put on hold multiple times to be directed to service and every single time I got put on hold for 10 minutes for the call just to end. I decided to come in the next day with out a appointment. I figured it was a rainy day it shouldnt be a hassle. I was wrong and should of known better. I was the only car in the service bay. I was ignored by 3 different employees for over 10 minutes. Not once I got acknowledged by any of the service associates. Untill some guy came out of blue and ask me how he could assist me. Finally some help I thought it would be a easy in and out finally after getting help. Wrong again I was told it would be 1 hour 1/2 too 2 hours for a simple oil change. And yes it took the full 2hours to get it done. This place it is hit and miss some times you catch them in great mood to work, on other occasions it is just a plain horrible experience and you regret buying a Nissan.

Review №141

2023-03-15 17:27:10

This was my first time at Gardena Nissan, and I was beyond pleased the service was great and the service customer service rep Carlos was very helpful and polite answered all my questions. My car was ready as promised and the price was reasonable, would recommend Gardena Nissan to all my friends and family. Thanks Carlos

Review №142

2021-02-03 21:53:19

Had a great experience for my first new car off this dealership. Mohammed is great and always willing to work with whatever situation you may be in, gives you a great deal and service. My sister and family also had a great experience here years ago, Very satisfied with my experience and purchase, a big thank you too for Memo, very friendly, helpful and attentive. Highly recommend this dealership and the great deals they have going on. You’ll be content and satisfied.

Review №143

2022-05-14 06:53:40

Took my car in for a repair vehicle was fully inspected and other concerns were taken care ofVery happy and satisfied with the overall experience and caring from the service department. Service manager Elias excellent, service writer Ray, excellent knowledge of the tech Steve, very happy I pick this dealership to care for my car . 10+

Review №144

2022-10-11 19:26:35

Service managers have horrible customer service. Been coming here for a few years and was treated as if I were incompetent. If you are a women, please bring a male with you. The services managers will try to confuse you with their slick talk which is a bunch of malarkey. I really like this location but my last experience was horrible considering that I spent thousands with the gardena location.

Review №145

2023-08-30 13:40:08

I didnt feel pressured for a sale. Everyone was incredibly kind and sincere. Made it a very pleasant car buying experience.

Review №146

2023-01-11 02:19:50

This is best Nissan Dealership that I have been to and experienced. Muhammed and Bappy have many times hooked me and my girlfriend up with an amazing deal. They basically are my family now and I am really satisfied with their customer service. My Sales person Magdy is also an amazing person. He is so patient and really worked with us on the car and color we wanted. Combined this is our 3rd time purchasing from this dealership and many more to come.

Review №147

2022-10-29 15:09:44

My salesman Magdy was the best. He is informative and helpful and gave us the best treatment. He even got us coffee that may not seem like much but that goes a long way.

Review №148

2020-06-06 18:19:45

It was ok. The people were nice. But they took a bit long to attend me. What is the point of setting an appointment? I did like that were able to transport me home and pick me up when the car was completed. The bad part is, that I received the car with grease smugs. On the door handles and the front fenders. It makes you think about what kind of quality work they do.

Review №149

2020-10-07 20:25:29

The whole experience was pleasant. Was a bit skeptical seeing as how car dealers can be a bit aggressive, but we were treated with the utmost respect. Everyone we met here was very well versed in their vehicles. The young woman who was with us, Giselle, was very polite and knew about the vehicles from front to back. I will definitely come back for another car here for sure

Review №150

2022-12-01 01:57:06

I received a letter in the mail saying we will buy your car back. So I called Gardena Nissan & spoke with Kareem, he said come on down. But unfortunately he wasn’t at work the day I decided to come in to Gardena Nissan. I was greeted by a nice young man by the name of Ali Hijazi, he showed me a variety of cars & even test drove a few cars. However, I really came down for my prize & walked off with a brand new fully loaded car right along with my prize!? Lol… I want to thank Muhammed for negotiating one of the best deals that I couldn’t walk away from with a low interest rate & a nice amount for my trade in. I also want to thank my salesman Mr Ali he stayed by my side the whole time. He told me everything that I wanted to hear. He also told me that he was going to do ever he could do to put me in the car that I wanted & he did just that!!! I owe them all a nice cup of coffee from Starbucks!? Lol…Let’s just say… I’m very happy with my purchase!? They gave me no hassle at all… Thanks Again Gardena Nissan!!!

Review №151

2023-01-06 22:14:29

This place is horrible all they care about is money, not even 24 hours that I bought a vehicle and I was having problems with it already. My husband and I came asking to return my vehicle and for our money back. Manager was acting difficult and was not professional at all I know for the fact any other dealership would be understanding and had given us our money back. Customer service sucks and they are all rude especially the manager.

Review №152

2019-08-21 23:53:32

Andrew was amazing!I came to this dealership trying to decide between two cars and he was great in explaining the differences between the two from both the technical and customer point of view. He was easy to converse with during the test drives and would point out small details about the car that I would have not noticed before. He’s very calm so it made my trip to this dealership feel relaxing.I went to other Nissan dealerships but I ended up buying from Gardena because of how how friendly and organized the team was. Andrew even came on his day off when I was ready to purchase my car! When it came down to the negotiation process the manager printing out everything and laid out my options on paper which I appreciated very much. They were quick and efficient to printing every type of option I was interested in and were patient in explaining things until I had a full understanding. Andrew helped explain the GAP insurance from his own experience which helped with my decisions.Having someone that is both friendly and knowledgeable to help me out during my car experience is what made my purchase a lot more memorable.

Review №153

2022-01-18 03:34:12

The welcome was great but the service after that was not so great. I arrived at 9:44 am and didnt leave until 3:00 pm which was a very long day and I spent the whole day there and even in my waiting for my car no one came to say that your car is still being serviced. and the gentle didnt come back to say Im leaving for the day and someone will take over for me and I really felt unserved and really do not want to come back at all.

Review №154

2022-03-10 02:51:36

The service adviser referred me to the service department director who did not even bother to come out from his office to speak to me. I requested to speak to him in person and he ultimately said that he could not approve to replace the part since this is a common issue, and suggested I goggle the issue. My vehicles splash shield was perfectly fine until the technician removed and reinstalled it. The technician should have used new clips from the beginning when it was reinstalled to avoid from having it loosen. I am disappointed that the departments director named Elias doesnt see this as the root cause to the damage to my vehicles parts.

Review №155

2024-01-03 02:45:06

Beware, they took advantage of my elderly dad with no income. Pretended they would resolve the issue just to give us the run around.

Review №156

2023-09-20 16:19:30

Service that was actually performed was quick and efficient. Only thing I would have a minor complaint about is I should have been offered the free rental alot sooner.

Review №157

2023-09-17 16:13:57

I was kind of Nervous because everyone is scared two go too the dealership cause They’re gonna Cost you but instead they Worked it out for me and I felt really good about Gardena Nissan I would recommend them two everyone I know

Review №158

2023-01-16 20:55:13

This was my first car dealership that I had ever been too, both Dennis and Muhammad were excellent and helped me find the car that was right for me & they gave me the best deal for a college student. I highly recommend this place!! :)

Review №159

2022-03-02 00:11:05

I brought my car in for a 45k mile service.The pro was that my car was serviced fast. The con was the total costs. I was charged for a lot of parts (totaling $104.56) including an oil upgrade that I didnt request. Next time I will make sure I understand the makeup of the total costs . My Toyota dealership has two levels of service for my Toyota. One for minor service intervals ($88.95)and another for major service intervals ($159.95). I expected costs more in-line with that. My total bill was $277.11 so you dont come close.

Review №160

2023-07-29 17:23:02

The staff are always welcoming and kind I am very pleased with the service performed with my car and I will be back when there is another special going on...

Review №161

2022-04-20 21:07:34

Horrible experience!!!!!! My brother had an appointment with a sales team member Jasmine for a specific car advertised on their website. Keep in mind we saw the advertisement today and made the appointment same day. We had to pay for Uber to get to the dealership cause obviously we have no car. When we get there they tell us that the vehicle was sold awhile ago, clearly before my brother made the appointment. We where so angry they made us waste our time and money for false advertisement. Jasmine could have told my brother that the car we were looking for was sold but that they had other options, which would give us the option to keep the appointment. But no, she clearly wasted our time on purpose. I hate dishonest sales people and if they are dishonest so is the dealership. Dont do business with them!!!

Review №162

2023-07-23 14:09:44

Had a problem with the car not starting right. Brought my car here to Gardena Nissan, spoke with Chris, and he took care of us right away. Thank you so much!!! Would definitely recommend Gardena Nissan.

Review №163

2019-08-10 04:33:59

Walked in and I was greeted by the friendly staff. Met with Joseph and Memo and both were very helpful. Got a good deal on the car (2019 Nissan Kicks) but had to wait a long time for the car to be delivered. Overall, I was satisfied with the service and the dealership.

Review №164

2021-10-06 23:51:36

They didn’t remind me that my car has some severe issues(brakes pads are at minimum spec, rear main seal is leaking) after the inspection and even didn’t give me my inspection report if I didn’t ask for that. They don’t care about the safety of their customers. Below are the full story:Yesterday I went here for maintenance for my car. Although I told my advisor Stephanie R. that my car need inspection and any potential issues must be fixed, she even didn’t give me my inspection report when I was about to leave.I had to ask for the report and surprisingly found some big issues that must be fixed ASAP, like brakes pads are at minimum spec, rear main seal is leaking.It is very dangerous to drive a car with these issues. But when she told me “your car is ready”, only oil change was done regardless of the severe issues in brake pads and engine. She didn’t let me know the issues if I didn’t ask.Even though they can make revenues by reminding me and fixing the problems for me, they failed to do so. I can imagine that the whole management of their service department is in a terrible mess.This is the first time I come here but also the last. I WILL NOT COME BACK ANY MORE!!!

Review №165

2023-11-27 23:39:11

Ali was great, he gave us options and worked with our budget and needs.

Review №166

2023-09-05 04:16:11

Esther and her team were very pleasant to talk to. I definitely will be recommending Gardena nissan to friends and family.

Review №167

2022-01-22 16:56:24

My experience was great. Stephanie in the service department took care of me and my car. She was friendly and knowledgeable. What I like the most was she didn’t try to get over on me and my car was ready within the time frame she initially mentioned to me.

Review №168

2021-11-26 22:12:36

I was new to this dealership so I did not the protocols of checking in. I pulled up and got out and walked to the service counter. I was walked by 4 times with no acknowledgement and when finally acknowledged I was told to wait in my car with a rude tone. I believed his name was Robert or Raymond. However Chris was very helpful and looking forward to working with him. I will continue my business with Chris.

Review №169

2022-06-23 22:11:38

Just hung up with a Internet sales rep and had some questions about a car wasnt finished asking questions and was hung up on, also there were multiple people who were trying to help me yet no one knew what car i was interested in, then when i finally got a hold of someone they told me the car was sold ..they couldnt even provide actual photos of the car, organization is key and it doesnt look like this business has that or really needs to work on communication skills. Highly disappointed looking elsewhere for a car...

Review №170

2023-04-12 02:54:26

Called to insure they had a specific car. They told us it was there but they couldnt give us more info on it unless we went to the dealership. Showed up for them to tell us it was already sold. So they just wasted our time for nothing since the car wasnt there.The car had already sold so they lied to us telling us it was still on the lot.

Review №171

2023-10-31 16:24:05

Its typical dealership wait times for service, the only prob i have is when i first got my truck they didnt offer me any extras or add ons.

Review №172

2022-11-02 17:37:37

Unprofessional.i called and told them about my car and always mention its a hybrid.i payed 200$ for a tow truck and they want to charge me a diagnostic when they cant even fix my car because they are not hybrid certified! So even if I was gonna pay for the fix they cant fix it because they dont fix hybrid. So why would you have me waste my money knowing you guys cant HELP ME ! This is so frustrating I asked all the questions and they still said yes to bring it in. Just to tell me two different things and say no matter what we cant fix the car because we are not hybrid certified! I want to talk to the main boss manager whoever! Nissan is horrible there employees dont know nothing and they are all over the place. They just want money. They are just money hungry and dont care if they help you or give you the right information.i could of just took it to another Nissan that could fix my Hybrid Rouge. !

Review №173

2024-01-03 01:51:22

Do not trust this establishment, they take advantage of the elders . This is not the way to treat customers! Shame on you!

Review №174

2021-07-03 00:04:16

I just purchased my first car at Garden Nissan and I can honestly say they have the best service ever I felt so comfortable and they were so understanding for what I was so satisfied on the service that Jimeuez David gave us he was such a great help and was so nice. The sales manager Muhammad was so understanding he made us feel like a family and was great with his perspective on things. I can honestly say this place is the best place to purchase your first car.

Review №175

2023-09-09 16:47:27

Easy to make an appointment with out fuss. Need a car Sam is your guy. Service great from start to finish. ✌🏽

Review №176

2020-09-15 01:27:42

HORRIBLE! I took my Nissan Pathfinder in for a factory recall (Air Bag). My truck had no issues. After picking up my truck, I notice the air bag light stayed lid, my windows and lock/unlock switch didnt work. I informed Chris Hinojosa before leaving the dealer. He stated bring it back tomorrow. I will not be here but some else can help you. I figured they are closing, I will just bring it back. I return the next day, waited over twenty minutes and know one help me. Not a single person came up to me to find out what I needed. I was frustrated and went to the first person walking by (Edwin). I informed him my situation and he stated I cant help you since I dint help you yesterday, Chris needs to be here. You can leave the vehicle and Chris and his team can check it tomorrow. I decided to leave it, I already had lost one work day coming back to the dealer. I contact Chris the next day; he was clueless to the status of my truck. He informed me he would look into it. I picked up my vehicle, they fix the Air Bag light. The technician connected the wire wrong. However my windows switch and unlock/lock switch doesnt work anymore. I was given a lame excuse that the motor are going bad. Prior to taking my truck to Gardena Nissan all electrical component were working properly. Never again will I go to Gardena Nissan for service.

Review №177

2023-01-24 17:44:05

The service technician, Eric greeted me with a smile. I was happy to receive my vehicles transmission fluid drained, and the brake fluid drained within a couple of hours.

Review №178

2018-09-01 22:52:26

The service was so great! They told me it would take an hour, and it did! The service advisor (I forgot his name, and the paper is in my car downstairs; his initials are E.M) was so friendly and helpful! He did not try to push any unnecessary services on me; just advised me on what I need and will need in the next mileage. I will make sure to try to get my appointments only with him!

Review №179

2022-04-28 16:28:59

Waited 2.5 hours for a simple oil change and tire rotation with an appointment. Then they had the nerve to ask if I wanted to change out my filters. Maybe if I wasnt there for so long I would have done it.

Review №180

2021-08-04 17:16:15

I took my 2019 Nissan Altima to the dealer because my check engine light came on. I called to make an appointment but was told that I didn’t need one that I can bring my car right in. The service guy (I can’t recall his name at the moment) informed me that they would have to keep my car overnight because the systems would be shut down for a few hours. So, they sent me and estimate via text message of the charges and I called to go over the charges. I agreed to everything and asked for a discount and was given 10% off of my bill. A couple of hours later I received another text letting me know my car was done. When I arrived I payed the bill and received my washed car. If I had to give a complaint I would say that the car smelled like a mechanic. Other than that I was very satisfied with everything that was done.

Review №181

2023-03-11 15:09:45

If youre in the market for a Nissan, you definitely want to make sure to visit Gardena Nissan. From the moment I arrived to the moment I left with my new vehicle and a great deal, was a very smooth sailing experience. I know it can sometimes be difficult to walk into a dealership and have to maneuver around with the pushy salesman type trying to make their sales quota. Not here at Gardena Nissan. Absolute professionalism from start to finish. Thank you Heri Guitierrez, Mossa Hijazi and Muhammed Alam for the services provided from start to finish.

Review №182

2023-09-12 23:50:08

This is one of the most welcoming dealerships I have been to! The people, customers, staff, and the surroundings make you feel welcomed.

Review №183

2021-02-09 22:10:19

Jan was my sale consultant. She was very nice and respectful. She asked me what I was looking for in a car and what type of car I wanted. Muhammad the sale manager help me with my price. He asked me about what was my price a month and I told him. He was very helpful and honest with me. At the end of the day I was able to get the car that I wanted that I can afford.

Review №184

2023-08-06 17:44:21

WORST PLACE TO PURCHASE A CAR, DONT WASTE YOUR TIME. THEY WILL TRANSFER YOU FOR AN HR OR TWO TO DIFFERENT DEPARTMENTS WITHOUT ANY COMMUNICATION CONSTANTLY HANGING UP THE PHONE. WORST NISSAN I HAVE EVER DONE BUSINESS WITH. IF I COULD GIVE ZERO STARTS I WOULD.

Review №185

2023-06-24 17:21:06

I recently bought 2 cars with Jane . A 2023 Nissan sentra and a 2019 nissan altima. They are so good the sentra has a lot of power and the altima has a lot of power as well. I am proud that Nissan had fufillied my answers to the costs i can pay. To finding cars quite unique in two both ways for 2 seperate people.

Review №186

2020-09-12 00:02:39

Ishmael and the entire team were very helpful, straightforward and caring. That made me trust them easily. They explained everything very well, gave me discounts when I inquired, and there were no hidden fees since the beginning of our conversation, unlike some other dealers I went to beforehand .

Review №187

2022-09-07 01:39:06

Just an experience!!! Looking for the car on line, I sent a request to a few dealerships, some of them called back asking questions about the car and the price. Just 10 min ago associate from Gardena Nissan called, her name is Jasmin. I asked a few questions about the car and my last question was about the price including tax and license, she said that for that she has to run my credit history, when I asked why, she transferred me to her manager SamO and she said that in order to give me the price of the car she has to know my income !!! What kind of discrimination is it, Gardena Nissan has different price for different people???

Review №188

2020-12-18 06:17:47

The vehicle service team is good, but I ended up waiting an hour and a half over the time my car was done. The young lady they have as an announcer is horrible. I dont even know how the employees understand her! Im sure theyre used to her, but normal people cannot understand a word that she says! She has this high pitch, nasally voice and she slurs her words together. Why would I conscientiously wait and extra hour and a half when I didnt have to? Because she cannot be understood. And she had the nerve to be defensive. Besides that, and besides the overpriced service charges, I trust the work that they do. I bought a previously owned car from them years ago.

Review №189

2022-06-08 02:24:41

Welcoming and friendly. Knowledgeable staff.Great customer service. I also love all the extra things you do for customers while they wait for their vehicles with the manicure and BBQ... Very well thought out!

Review №190

2019-01-28 05:32:40

AMAZING experience here! It was my first time leasing a car and they helped me every step of the way to make sure I got exactly what I wanted! Everyone was so kind and accommodating and I appreciate how easy they made this whole process! Henry and Alfredo helped me find the exact Nissan Kick I wanted on the lot, took me for a test drive and worked with the whole team to make sure I could go home in a new vehicle today! They also told me about the college graduate program and worked with Fernando on all the finance details who was so nice and answered all my questions about the lease! Thanks guys! :)

Review №191

2019-08-03 00:24:02

Carlos Galvan was the salesperson that helped me from beginning to end.He helped me with everything he was very knowledgeable about the carsAnswered my questions before I even had a chance to ask. He explained howEverything worked so that I could understand, he even downloaded an app so if I forgot anything I could just check my phone app. And he sent me toLiz De Avila who was also amazing. Ive already told my family and friends about Carlos he even met my sister when he delivered my car she wants him to help her with a Truck. I had a wonderful experience Thank you

Review №192

2023-09-29 17:54:55

Chris is the best! Ive been working with him for years and I trust him the most when processing service for my car!

Review №193

2020-01-18 23:40:56

I’ve been coming here for couple of times to purchase our vehicles. Every experience we have have always been a pleasant one. The customer service is awesome. They’re very patient and they won’t push you to buying a vehicle. Everything is hassle free. I want to thank our salesperson to the fiancé department. Andrew and Alfredo and Paul for a wonderful experience. We will enjoy our new car. If you need to find a friendly and family place to purchase or even inquire about a car come to this place. I promise you won’t be disappointed.

Review №194

2019-04-30 05:24:51

Everyone was great! Very patient! Thorough! Marcus Jason and Muhammad didn’t give up until I walked away with the car I wanted with a price that made me comfortable—even the finance team was helpful and explained all the terms I didn’t understand. Thanks Gardena Nissan I’m so happy with my purchase will refer to all peoples.

Review №195

2019-04-23 20:12:41

Went to the dealership in need of a car, didnt know what I wanted or needed. Marcus was very friendly, wasnt pushy or rushing in making a decision. He could tell if I didnt really like a car and showed me something different. He helped me figure out what car I really wanted, great customer service.

Review №196

2021-04-10 01:09:50

Second time here for the same issue! Came in at 0700 on a Saturday, to figure out why the car was hesitant when I placed my foot on the gas. I was promised the vehicle would be ready at 0900. I went to see what was going on at 1000, and the vehicle wasnt on the lift. Well...the vehicle was ready at 1330!!! Im happy to say the issue has been resolved, and they have a whole new staff. So, Im hopeful. However, they need to work on their timing and organization. No one wants to spend half there day at the dealership waiting for their car. If so, they need to give out loaner vehicles while someones car is being serviced.

Review №197

2020-07-09 04:24:44

The service is OK, I dont have much complain on that. However, I have one problem, how do you expect your customer to know that the service is done? You dont update the status online(which you do send a text message with a link), the cashier does not call names, the staff wont come to the customer too. How do you expect your customer just magically find out that the car is ready? I waited for extra 30 mins just to be told that my car was ready long time ago, while I told the staff ahead of time that I was in a hurry. You wrote We respect your time. down the first line like some sort of slogan, no, I dont fee that at all.

Review №198

2017-09-20 03:56:01

The salesman George was Goofy nosey and wanted to know why was I already driving a Pathfinder was none of his business I was trying to buy one yes boss Ali very poor attitude lost a great sale have to give it to another car dealer

Review №199

2021-07-03 01:53:30

I am so happy I went to Gardena Nissan. I had the best Salesman! Shout Out to David Jimenez!! He was very knowledgeable and had me in my new vehicle within a few hours. I want to Thank every one who helped me. Thanks to The Financing department for getting me a great deal. I highly recommend visiting this dealer!!