Frank Lewis - State Farm Insurance Agent in Auburn

Review №1

2024-04-08 00:10:59

We were surprised by the significant increase to our homeowners policy, so I called the office and was fortunate enough to get Kabrina on the line. She was a great help in explaining the reasons for the change and exploring changes we could make to reduce the cost. She was patient and thorough in answering my many questions and sent me a prompt follow-up email summarizing our discussion and the options she presented. In a day and age when customer service is not always a priority, its nice to know that there are people like Kabrina who take pride in providing excellent service!

Review №2

2024-05-29 22:39:21

Kim Sorling spent hours with me both on the phone and through emails guiding me through solutions to the insurance problems I was faced with. Frank R Lewis is lucky to have such a knowledgeable and kind employee.

Review №3

2024-04-08 22:00:47

Kabrina has been more than amazing during a time of confusion for our policy changes. Without going into detail. It was an issue on our end. Kabrina was super helpful and patient. Answered all my questions to the best of ability and offered to set reminders to get more info if needed.

Review №4

2024-05-02 20:57:39

Kim Sorling assisted me with quotes and comparing quotes for our RV purchase. She is absolutely the best with customer service and quick to respond.

Review №5

2024-06-21 03:13:57

I need to post a reevaluation. January 4,2023 a tree fell on our house, which was during the horrible storm. Due to State Farm’s choosing to do nothing attitude we are still out of our home waiting for the rest of the money to finish rebuilding our home. This particular office has been completely hands off. They simply do not care one iota about you, very impersonal and I have never had this Frank guy call me, I don’t think he exists. Our rate went up even though it wasn’t our fault and the stress and emotional rollercoaster they have had us riding ever since the incident has left me with high blood pressure and losing weight because I can’t eat worrying if we will ever be back in our house or if we will lose our home. I’m finished with this office and if things were not so bad trying to find alternative insurance here in our state of California, you can bet I’d be with another agency. Their Jingles make me ill. I’m hopefully switching to another State Farm agent that at least acts like I’m important. My auto insurance is ridiculously high as well, never any accidents and over 65. I’ve been driving since I was sixteen. My husband has also never had an accident. This was our very first claim of any kind ever. I hope we can get back into our home soon. Our rental money ends in July - if we become homeless it will be a direct result of State Farm and their non- caring attitude. It’s all about money. If you’re looking for a hands off agent this office is for you. Extremely disappointed.

Review №6

2023-10-06 18:29:57

Have used Franks State Farm office for 16+ years. They are always extremely helpful and make everything stress free. Whether we are adding a car, have questions, need to file a home owners claim, they always make the process simple and provide great service!

Review №7

2024-05-22 15:57:36

Ive been using this agent for many years and theyve always been communicative, helpful, and easy to reach.

Review №8

2023-06-14 21:10:41

Dealing with Kabrina has been a faultless and pleasant experience. Shes very professional, a well as personal, and takes the time to ensure that you feel like youre not just another customer. She was patient with my questions, and provided answers that I understood (sometimes a task for me). I would NOT hesitate to ask for her specifically by name if I had any questions or concerns regarding any of my insurance needs! Im sure youll be satisfied if you have the opportunity to work with her, whatever the reason... SSmith - One very satisfied customer!

Review №9

2024-04-09 01:33:25

Kim Sorling always is helpful, accurate and clear. We are lucky to have such a dedicated agent.

Review №10

2024-05-02 22:07:18

Have always had state farm as my insurance provider, but Kim Sorling went that extra mile to make sure that I had the coverage that I need and helped me understand it too!I would recommend her to anyone who wants to make sure theyre getting the best bang for their buck.