Presentation on Map Reviews Nearby

Frank Hyundai in National City

4.3 (199) 3150 National City Blvd, National City, CA 91950, United States

Categories

Auto repair shop
Auto parts store
Hyundai dealer
Used car dealer

Location on the map

National City, San Diego County, California, US

Phone: +1 888-355-2980
Site: http://frankhyundai.com/

Opening hours

Monday:9 AM–9 PM
Tuesday:9 AM–9 PM
Wednesday:9 AM–9 PM
Thursday:9 AM–9 PM
Friday:9 AM–9 PM
Saturday:9 AM–9 PM
Sunday:10 AM–8 PM

Edit info

Total reviews rating 4.3

199 Reviews for Frank Hyundai 2024:

Review №1

2024-06-27 23:25:43

Update: I do not recommend this dealership at all. I purchased the new Santa Cruz and after the first hand wash the paint began bubbling and giant swirl marks were revealed. It has been impossible to reach anyone to resolve the issue. After calling in several times a day for a week the general manager stated “You’re not getting a new truck. I’m not eating the taxes and having to sell yours as a used vehicle”. I was sold a lemon with a faulty paint job and they are refusing to resolve the issue. Their resolution is to put wax on it to simply hide the scratches on a brand new truck that was sold with factory defects. The only thing they care about is making a sale. Very shady business tactics.———————————————————————Overall we had a good experience here and the staff were really helpful. There is some room for improvement as far as communication goes. The first day we were there a little over three hours, which was understandable, but we were told the next day we only had a few additional forms and we would be on our way. When we arrived we were greeted and told we were next in line and within a few minutes he would squeeze us in to sign the papers. To my shock an hour and ten minutes later we were still waiting to sign the paperwork. I began to get very ill, due to a migraine from sitting next to a family with screaming children during this unanticipated delay. I feel for the staff member that helped us as it appeared out of his control, but we would have appreciated more transparency with the long wait so we could leave and come back when they aren’t so busy rather than being forced to unnecessarily be exposed to screaming children catapulting off the chairs beside us like it was a playground for such a long duration.

Review №2

2024-05-21 16:26:08

Horrible customer service. My advisor was not helpful after giving me the vehicle diagnostic. I had to come down and request for her to call my service contractor and provide me with an accurate estimate. After providing me with my request, she then took my car out of the shop when I had previously requested not to do so until I had made a decision within the time of me being there. Hopefully they can train some of their staff to be equipped to able to guide the clients with services contractors.

Review №3

2024-05-15 03:43:23

Alicia Bravo from the internet sales department was, how can I put it, just the best of the best!!We were looking to lease a Hyundai Elantra Hybrid as a graduation gift for our son and with Alicias help we got the best deal possible! Thank yoo!!Also shout out to Mike as well.... thanks!!

Review №4

2024-06-26 01:01:47

I got an Elantra N with Christopher and Damian about a year ago and they were absolutely awesome! Just went in for an oil change and the advisors and everyone were super helpful and happy to be there. It seems like an awesome work environment and everyone is enthusiastic. Next time anyone needs a car Chris will be the first person I will refer them to.

Review №5

2024-06-21 20:06:29

Don’t go to this Hyundai dealer if you don’t wanna regret. Go to the ones which are honest. They charge you extra fees and telling you that you have to accept it. It’s installed in the car blah blah. When I checked the contract, the fee they charged was optional.

Review №6

2023-10-12 16:25:46

Frank Hyundai is the only place I’ll shop for and purchase cars in the future! I just got a 2023 IONIQ 5 and I couldn’t be happier. Ron R. in sales and Sasha D. in finance are wonderful people and they will do everything they can to get you the car you want. They are true professionals! If you want to avoid shady dealerships come to Frank Hyundai. This experience was so positive for me.

Review №7

2024-05-30 19:29:37

My son purchased a vehicle here 2.5 weeks ago. He traded in a vehicle that had a lien on it. The loan still has not been paid off on his trade in. It does not take this long to make this transaction. Very unprofessional, I would steer clear! He has had to defer a payment already to avoid fees and negative credit reporting for a vehicle not in his possession.Update. The team from this dealership did reach out to me after my original review. Through communication, we were able to get this resolved. I appreciate the quick response.

Review №8

2023-08-03 16:18:15

I leased a car from Frank Hyundai. My sales person was Carlos. Carlos was extremely smart and honest. He demonstrated very competent knowledge in optimizing a deal for me. More importantly, his honesty and transparency made me very comfortable during the negotiation. Very polite and intelligent young gentleman. Never pushed me for sales during the process, which actually turned out to be the reason I did the business same day, I typically scare and run away from sales people who push on sales. I likely go back again to Frank Hyundai to do more business with Carlos. He drove 30 miles to deliver my car to my home too because it was late in the night when I closed the deal. Here is the photo of my lovely car that he delivered to my door.

Review №9

2024-05-09 15:51:15

I had my car for fixing the window door, it was not go up but a few days later it happened again! They kept my car for 3 days and when I picked up my car they also gave me the wrong information of my car. So, I thought they have never fixed my car at all! I will never buy this brand again! 😡

Review №10

2024-02-29 01:07:43

I had no choice but to give this dealership 1 star. If I could, it would have negative stars. If you want to be lied to and manipulated this is the place for you. If you want to be married to a car through an unethical deal this is the place for you.My 21 year old daughter in the Navy went here to buy her first car as she is pregnant with her first son. My husband has been a finance manager at a car dealership for over 10 years (unfortunately we are in Ohio). We tried speaking with Arthur over the phone but he didnt even have the time to speak with us. Told us he was setting her up at 84 months at 9% interest. This was after sending her home with the car last week telling her the rate was 6% at 84 months. 2 days prior told us directly it was 5% at 72 months. The car price is $24,674 at 9% for 84 months is more than $44,000 dollars. And he manipulated her into feeling she needed the extended warranty by calling it a service package at $4,500 at 9% so an additional $10,000. We tried to convince her to walk away but Arthur has her convinced she cannot and that this is a great deal.Arthur also refused to run the deal through multiple banks. He told her she was not approved. She has great credit. Arthurs deal was not approved. And what bank would finance a car at 200% value. He also kept trying to rush her out of the office and refused to answer questions because he had people waiting.How can you sleep at night putting together unethical deals. If you did this to her you do this all the timeWorst dealership I have ever delt with in my 40 years.

Review №11

2024-02-07 19:45:48

Had a great experience here this week! Took my mother in after having lost her car in the recent floods. She was understandably stressed out. The staff here could not have been more pleasant and professional. We were taken excellent care of and got into a car that was well within budget. No pressure sales tactics either. Going to be sending family and friends here going forward.

Review №12

2023-05-24 05:34:53

Frank Hyundai is an excellent dealership post-sale. George who gave me a lesson on using the car and Tracy Salazar in the service department are standouts. My sister also bought from Frank Hyundai and is very happy with the car and the dealership.Just to be clear, buying a car is still a daunting process. Fortunately, I’m older and more experienced. A younger and / or less experienced person would have paid a lot more for the car. The buying process at all dealerships is deeply flawed. But that’s ALL dealerships. Frank Hyundai provides superior service. That’s what separates them from the competition.

Review №13

2024-02-08 17:10:33

Excellent customer service. They were always quick to respond to my questions and requests. They were kind, efficient, and understanding and I didnt feel like I was being sold. Jay, Arturo and Emerald were outstanding. And I LOVE the car I purchased!!

Review №14

2023-10-06 23:00:15

As soon as you buy the car, nice service ends. Noone calls back or follows up on their promises.After first service, in less than a week the car stopped and wouldnt start. Emergency service arrived and showed me 2 screws that were loose. We tightened them, and the car started without problem.Can you imagine the attitude of service team that checks new car and cant even tighten screws? My husband had to go meet the manager to have the car rechecked properly.Year later the film on drivers door inside started to peel. We use sun screens, and its new Santa Cruz. Due service comes up, and we mention the defect to manager. We are told to wait for reply from Hyundai. 2 months — no one contacted us or Hyundai, employee just forgot.We started again with new employee, sent photos and were promised that this time they will reach Hyundai. Guess what, service manager didnt even bother. 2 weeks later — nothing is done.Well have to see the dealership manager again to have anything done.And every time we call nice and retell the story politely, and every time we are treated like annoying idiots. Maybe I should start treating the place like they treat me? Like, shout at them?

Review №15

2023-11-25 21:01:16

Bought my first car yesterday at Frank Hyundai with George Harlan! He was very helpful, and answered all of my questions and concerns. If you’re looking to buy a car, I highly recommend you talk to George!! 🤩🚘

Review №16

2024-04-19 20:36:11

I just picked up my vehicle from service and I want to provide this dealership of five star review. Jason, who was our technician just did a spectacular job no pressure and upsell. Ing was just honest and to the point. I just had a completely opposite experience with my other vehicle, which is an Audi. It’s interesting. You’d expect Audi to have substantially better service than the local Hyundai and it just seems that this dealership has its systems on check. Jason Thank you for your help.

Review №17

2022-12-23 20:41:15

My son was out shopping for his first car. The experience was great. We went to three dealerships, all different national city by far was the best they listened to what he wanted and what he could afford, and we left very happy.

Review №18

2024-06-01 15:59:56

I just bought my car maybe 3 months ago and I took it in today to warranty my left rear tire because a bubble had formed. They told me they couldnt do it because it was caused by my driving or that I may have hit something. Meanwhile the tire has no damage to it or curb rash to indicate I would have damaged it or caused it. They couldnt accept that it was likely a defect and even tried to say it was maybe when I would parallel park I would hit the curb but I never parallel park to the driver side (left) its always to the passenger side and that tire is fine. Then noticing I have a bubble on it they told me I would have to wait till Mid week to get a new one and I would just have to drive with that bubble there.

Review №19

2023-08-14 01:28:05

My first time buying a car and it couldn’t be easier, ask for Mike card he’ll give you a killer deal. Carlos was a huge help and answered EVERY one of my questions. Mike broke it down for me and my credit score and gave me the best deal imaginable. I highly recommend coming to Hyundai at mile of cars and you’ll have the easiest and fastest process. No haggling no arguing just amazing deals and prices. 100/10 highly recommended.

Review №20

2024-05-31 16:40:01

Great experience and wanted to mention Luis my salesman, Michael Card the sales manager and Antonio Galindo in finance. All were extremely professional and will definitely recommend Dalton Hyundai to everyone.

Review №21

2024-02-22 15:07:15

2/21/24 Do not recommend this dealership. The only thing good that I could say is the service manager called me back. Otherwise, “every” time I called, they couldn’t find my appointment, service “never” picked up, they changed the price to check my car, had to talk to the manager to get them to honor original price. They wanted me to rent a car for 3 days because they were understaffed and didn’t know when they’d get my vehicle back to me. Would have cost me over $400 just to have my vehicle “checked” for service work! Went to El Cajon Hyundai, in & out w/in 24 hrs, no charge for warranty work, provided Lyft to & from Hertz. Exceptional service!! Angel service manager.

Review №22

2024-03-12 20:19:43

I hope the owner/CEO sees this. His dealership is messing up all over the place. Bad experience all around from their management and finance. The General Sales Manager Michael Card whom I have expressed multiple times my frustration and experience with other staff and management, hasnt acknowledged me or my concerns. They make promises they cannot keep or care to try to make them right. Keep in mind, I already knew what I wanted. Like everyone else here, I was treated as a sale, not a customer, and going to be contacting the Hyundai corporate office from this experience.

Review №23

2024-06-08 16:22:00

Emerald, Mike, Johnny, and Antonio made my car buying experience the best Ive had in my life. Thank you all for your excellent customer service!

Review №24

2017-11-05 22:19:57

After some miscommunication with my sales person the manager Mike Card stepped in and took good care of us. He was professional and took the time to make sure no further misunderstandings occurred. We ended up getting a very good deal. The loan department was very good and was able to beat my credit union rate and saved us money. Unfortunately, there were several things not right when picking up the car: only one key and have to come back another day to pick up the second key, small paint chip on bumper, and the detail job was terrible and actually messed the interior of the car up leaving spots everywhere and two stains on the drivers seat picture here. Mike did call me and assured me theyd be calling me to schedule a time to fix these issues.

Review №25

2024-01-20 02:05:32

Im very disappointed in the buying experience. Below details a sequence of events in hopes the dealer improves, and/or buyers avoid.1. I researched the exact car I wanted and made an appointment. They pulled up the wrong car for the test drive.2. We then proceeded to waste 45 minutes going back and forth about the trade-in value of my car. We moved on after multiple offers.3. I pulled up the website promotional price to get the salesperson to understand their own pricing and incentives. I didnt even try to negotiate what they published online. I wanted to buy a car quickly at the advertised price. After agreeing on the price, the salesperson came back with a lease agreement. I didnt even ask to lease the car. The salesperson then went on to explain to me the benefits of leasing electric vehicles.4. After going through the add-ons pitch, this all took over 3 hours despite knowing what I wanted at the advertised price.5. Car had to be dropped off several hours later because they needed to charge at the dealership. The passenger got out and opened the door into a giant shrub bush. Nice way to treat a 50k vehicle.6. After further inspection the next morning, the car wheel trim on the driver side was scratched. I dont know what happened. Either it happened driving the car to my house or I didnt see it when I bought the car because they originally brought me the wrong car. Fortunately they replaced it.7. They agreed to provide an accessory add-on. Fortunately I got this in writing. I asked for the accessory because I was frustrated with the length of time to buy the vehicle and started googling cool things you should get with an Ioniq 5. They never called me when the accessory arrived. I had to follow up multiple times with no contact. Eventually a manager helped.8. I was presented with a promotion to receive a level 2 charger and $600 credit for install in my home. After never receiving the code, I followed up multiple times with the dealership who clearly didnt understand the promotion. I was then pushed to Hyundai corporate to learn it had to be leased or financed even though the initial large font language on the promotion said purchase. How a dealer doesnt understand these promotions is beyond me. When I went back to finally get the accessory, the manager and salesperson still didnt understand it. They told me they would help take care of it, said to call back Hyundai and provide the VIN. Same result.So, huge waste of time with an uneducated team looking to make a sale but not offer support post-sale. I just tried to book my first service inspection and they are booking 10+ days out. Even service cant provide fast service. Now I have to go spend a bunch of money on a charger and installation as punishment for buying a 50k car with cash. Its too bad they couldnt eat the cost on a level 2 charger and at least meet me half way for their error. That would at least get this review up to a 3 stars or above. Were human, mistakes happen and there is always room for improvement. But being told I would receive something and then not deliver is totally unacceptable.I just filed a complaint with BBB. They said it is a corporate promotion and are placing the blame on the manufacturer. What a joke. They are both blaming each other while the consumer pays 50k for a car.

Review №26

2024-01-01 03:35:53

My first experience with Frank Hyundai was 3 years ago. I had a very bad experience after purchasing a vehicle and I honestly was not going to come back.Received a call a few days ago regarding my lease end and decided to give them another go.Frank Hyundai has a whole new staff and they are great. Jasmine and Darrell totally came through and made up for the previous bad experience I had.When treated with fairness and honesty, I am a very loyal customer.Thank you Jasmine and Darrell, you’ve gained a loyal customer in me.

Review №27

2023-12-09 02:46:08

Great experience getting a new car at Frank Hyundai! Everyone was kind, transparent, and easy to work with. We felt really happy with the deal we got. Our salesman Johnny as well as Mark and Sasha were patient and helpful. Would definitely go back.

Review №28

2022-12-21 18:47:45

I just want to say that both of my experiences at this dealership have been amazing. My first visit when buying my 2020 Tucson and now buying my 2023 !! A special shout-out to AC and the Sales manager that was there on Monday night. You were both amazing !!! I appreciate all of your help that evening. I am beyond happy with my new Tucson! Thank you again🙏🤩

Review №29

2023-11-28 21:00:20

The sales staff is outstanding. They were busy when I went in and all the salespeople were out with other customers. That didn’t stop Mark, the Sales Manager; he took me out on the lot and resolved my concerns about the seat (I have neck issues). Rather than have me wait around till I could take a test drive, he brought in Jasmine from an office down the street. She hadn’t been trained on the Ionia 5 yet but she was very helpful—and when she couldn’t answer a question she was quick to find out. Really nice to test-drive with someone who doesn’t make up answers or try to tell me what they think I want to hear. I’m very impressed with this dealership and based on my experience I can highly recommend you stop in and try them.

Review №30

2023-10-19 04:10:42

My bf bought his very first car here at Hyundai and all I can say is it was a wonderful experience! Daniela, Damian, Chris and Sasha were all very helpful. They showed a lot of interest. From offering us even a water to working the deal with us. If anyone needs a new car please com here ! They will not let you down ! I can not express how helpful they were. I really appreciate you guys for everything.

Review №31

2023-10-13 18:31:03

Had a great experience with Jay and the Frank Hyundai team. I came in late afternoon on a Sunday, and felt welcomed and supported through the lease process. I was given answers to all my questions, and even my sons questions about the car we test drove, and did not feel any pressure at any point. The process was fairly quick and simple, and the team did their best to get me a contract I felt comfortable with. First lease, and first EV, and Frank Hyundai did a wonderful job overall with this experience!

Review №32

2023-12-21 17:53:47

Frank Hyundai has good ambiance and good options when it comes to inventory. However, the finance manager will force you to take a ridiculous offer. If you are a new shopper, do not go to this dealer because HE will rip you off. Make sure you bring someone knowlegeable and be ready to say NO. On the other hand, the sales representative is willing to work with me so I will give him 5 stars.

Review №33

2023-10-16 21:03:47

3 years ago we didn’t have the best experience here with the managers of the sales dept. Yesterday was a 180 and a different story for the better! I highly recommend asking for George Martinez to be your sales rep. Quick and straight to the point and listens well for what you’re asking. Thank you George for making our process of turning in our lease much more pleasant this time around.

Review №34

2024-01-14 18:37:57

This was absolutely the best dealer experience of my very long lifetime as to making a deal to purchase an automobile, in this case online. They provided a written estimate of the OTD pricing and stuck to it. Unfortunately, even though they advised the tires had half the tread left, the tires were worn out and we got a flat soon after taking delivery. Had to replace the tires at a cost of $932. Also there were no floor mats. I heartily recommend the Hyundai brand as I have been driving a Hyundai vehicle for eighteen superb, reliable years.

Review №35

2024-01-15 20:04:09

I agree with the comments below; once you buy the car, the customer service ends.Worst customer service! The service Dept is the worst; my daughter took her car in today because her engine light came on (Jan 15). They dont have appts until late Feb. Then they said to add another 30 days for repairs (they don’t know what is even wrong with the car!) After they told her that, she said they ignored her and left her waiting there. Its not the first or second time she has been treated like this; just because she is young doesnt mean she doesnt know what she is talking about; she knows how to stand her ground!!!

Review №36

2023-12-21 20:27:35

1st TIME BUYING CAR FROM DEALERSHIP,AND Frank Hyundai MADE IT A PLEASURE ... 2 THUMBS UP 👍🏾👍🏾

Review №37

2023-11-21 21:21:56

The best people are right here, dont waste time and money at other agencies as I did !The best customer service and deals. Very honest and caring people youd find.Great cars and better price than other brand.Im a First time buyer, 2024 Tucson.Trust me you wont regret anything.They will really give you quotation without hesitation and your credit score so you canReally check what other agencies dont want you to know, the best credit option you have !!

Review №38

2023-09-23 03:24:10

I had a great experience here at Hyundai. I brought my car to trade in because it was a total loss. Damien responded to me quickly and was on top of finding me a car and making sure I was taken care of. Sasha worked her magic and was able to get me a great deal on my new vehicle. She was honestly amazing and fast! I will definitely be coming back here and I recommend anyone to give them a try.

Review №39

2023-12-24 08:02:14

My family has bought several Hyundai cars in the past due to the ease of the process of buying. Its important to ask questions so that there is full transparency from start to finish. Come to the dealership with as much knowledge as possible, and they will help you achieve the kind of car you want.

Review №40

2023-11-14 17:45:01

A light came on for the airbag. We made an appointment to drop off car. It took a few days -- dealership service departments are pretty busy -- but the issue was resolved under warranty and they also changed the oil and transmission fluid, keeping us all informed the entire time. Very good customer service. My only advice is listen to how long they tell you it is going to take, whether hours or days, and plan accordingly. It will keep your stress down.

Review №41

2023-09-05 23:17:54

My vehicle was shaking lightly and needed a software update and oil change. My husband dropped it off last week on Monday, 8/28. We were told to expect an update with diagnosis by Wednesday, 8/30. Wednesday came and went with no update until I reached out first. Waited the rest of the week for an update, heard nothing. I finally called again on Friday and asked for an update. Spoke to a woman in the service department who told me my vehicle was being worked on that very second, they would call me later in the day to come pick it up and we would be good to go. Radio silence all day Friday, texts to the technician went unanswered. Come to find out my car was not worked on and I was now without a car, with NO warning, through the holiday weekend. The woman i spoke to ensured me that I would get a call first thing today (Tuesday) when they opened after the holiday. As expected no one called so I called around 11 and he had no update for me and couldn’t give me any information. What should have been a 3 day MAX job turned into me being without my vehicle for 8-9 days, with no communication and no warning. Throughout this whole time, the only helpful person I talked to was named Jason in the service department.

Review №42

2019-04-17 19:58:37

Frank Hyundai was very helpful in getting parts for my Sonata. Prices were fair and the staff was friendly. Great selection of accessory items and snacks. Even have drinks for sale!

Review №43

2024-04-08 19:37:52

HORRIBLE SERVICE- THEY DONT CALL THERE CUSTOMERS BACK THAT TAKE THEIR CARS IN FOR SERVICE - DONT GO THERE -- IT REALLY SUCKS BECAUSE THE LAST TIME I TOOK MY CAR FOR SERVICE THEY WERE SO NICE AND DID A GREAT JOB WITH MY CAR AND KEEPING ME INFORMED ABOUT MY CAR AND THE SERVICE THAT IT NEEDED.

Review №44

2024-04-05 23:37:12

I would never buy a Hyundai from this dealership. I had a problem with my Hyundai that was still under warranty and they told me that would not be able to schedule a repair for almost a month. One of the worst Hyundai dealership to work with. Shame on you Dalton Hyundai in National City California. I may report this dealership to Hyundai corporate offices. Be aware to anyone that buys their new Hyundai car from this dealer.

Review №45

2023-09-29 18:23:33

Sasha was amazing to work with. She helped me get a good rate and worked with me on my down payment. She made the car buying process easy and less stressful. Very helpful and a pleasure to work with! Highly recommend!

Review №46

2022-05-31 12:50:46

My experience with Frank Hyundai was wonderful from the start.I was looking for a specific vehicle, a 2022 Hyundai Tucson Plug-in Hybrid SEL trim. I live in Utah, and the Hyundai dealerships here are not able to get ANY of these to their lots.I called all around Colorado and California searching for this vehicle, and I found several of them. But every single dealership was charging either $4,000 and some even $8,000 above MSRP. Not Frank. I asked what their charge was, and they said, No charge. We will sell this to you at MSRP. 3 days later I was on a plane to San Diego.I was picked up at the airport by my sales rep and taken straight to the dealership to see my new vehicle. The entire experience was wonderful from the first phone call, to driving my car off the lot, to receiving my plates in the mail, overnight from the dealership.I felt like each person I interacted with was truly happy to help me, and excited to have provided me with a vehicle I had hunted for, at a fair price. This is a top notch Hyundai dealership with a dedication to an excellent customer experience at every stage of the process.Thank you for helping me to get into the vehicle of my dreams. I love it even more than I thought possible. This is by far my favorite automobile I have ever owned.

Review №47

2023-09-12 23:30:01

I recently purchased a car at Frank Hyundai and it was as good of an experience as car buying can be. Mario Martinez was the sales rep that I worked with and he was great - honest, upfront, and did everything he said he would prior to showing up at the dealership. It was refreshing to be able to negotiate upfront and then have the car and accessories and price all as expected when i showed up. I would highly recommend Mario if you are looking for a Hyundai.

Review №48

2019-03-29 20:37:21

Service department was nice and professional as usual. Maintenance was handle in a timely manner, Angel was helpful in explaining my VIP car services.. The new 2019 Kona had me ready to trade in my 2018 in but I love my gurl tutie 😂😂

Review №49

2023-10-31 14:43:38

Franks Hyundai is the best in SD County. From sales to management to finance, I was in and out in less than an hour with a beautiful top of the line Palisade. Best prices and best service. Thank you Franks for making my car shopping experience a memorable one. Will definitely return for another one.

Review №50

2022-08-01 22:05:30

Very smooth and incredible experience with Frank Hyundai!! We love our 2022 Tucson Hybrid! Shoutout to the people that helped us—thank you Mark, Dahlia, Katrina and Kimberly! They’re very transparent with everything and despite of the current market right now for cars, they give a very reasonable price. So far, the best dealership in SoCal! I’m so happy and satisfied with my overall experience with Frank Family

Review №51

2023-11-28 14:58:22

I cannot believe how terrible Franks service department is. The only reason they have business is because theeyre the only Hyundai dealership in the south bay. They have no idea what theyre doing and are terrible with communication with their customers. The dealership is dirty and often deserted when dropping off your car. They wasted weeks holding my vehicle for no apparent reason. Ive had multiple bad service experiences with them before but now they hit a new low. They are one of the worst companies/dealerships Ive ever encountered. If you can, stay away from this dealership.

Review №52

2023-10-14 21:08:01

We brought our vehicle here twice for service. The first time, we were charged for a tire rotation that was not performed. The second time, we asked that they fix a leaky tire and complete a recall for a trailer hitch (although we don’t have that option installed). Despite not having any actual warranty work to complete, they kept the vehicle all day and into the next. They said they couldn’t find a leak, so they filled the tire with air and reset the sensor. They did not provide a loaner vehicle or Lyft reimbursement as promised. We ended up taking it to a competitor to have the tire repaired after it got low again. We won’t be back because we don’t trust them to do anything correctly or in a timely manner.

Review №53

2017-12-17 12:17:13

The staff in the store from the salespeople to the mechanics and finance are such a helpful and very honest group which has brought me and my family to come and buy our third car here.

Review №54

2023-08-26 02:07:49

This place so far is awesome. They worked really hard getting me the deal I was looking for. Jay, Mark, Sales team, awesome to work with. Sasha in finance was nothing short of amazing. Alexis even gave me a ride from 1 lot just to the other right down the street. Thank you Frank Hyundai.

Review №55

2024-02-07 20:12:38

3 hours for a routine oil change and rotation appointment seems crazy. My car just sat there for 40 minutes i got told they were closing my paperwork out. 40 minutes?

Review №56

2023-10-19 01:44:23

Daniela works in Finance and she is so reliable when it came to financing a car. She was very helpful and knowledgeable when it came to explaining everything that came with the car. Chris was the salesman that helped me get the car if my dreams. The manager Damian the manager was super sweet and very helpful as well. I highly recommend buying a car here at Frank Hyndai!!!!

Review №57

2023-07-14 06:31:03

I worked with Mike, Luis, Jay and Danielle leasing a car. I couldnt recommend this group enough. They made this process smooth and quick. Each being welcoming and personable in their own ways. If you end up in any of their hands, I can guarantee you will be looked after. I had a great experience and I would come back again!

Review №58

2023-11-21 23:33:12

If I could give Zero stars I would. My car is overheating and the closest apt they could give me is a week out. Then they tell me the diagnostics will take THREE days to tell me whats wrong with the vehicle. Thats apart from fixing the problem. They dont give you a rental car for the innconvience of even waiting THREE days for a diagnostic. So assuming they can fix the vehicle within a week of diagnostic you’re looking at a turn around time of 2 1/2 weeks for an overheating engine. The only reason Im bringing it to the dealer is because its within warranty.Last time I ever purchase a car here. They paint a beautiful picture at the time of purchase but when push comes to shove and you need their assistance there is always an excuse for why their services dont fall within warranty or why they cant help you. Dont let the 4 star review fool you, they bribe their purchasers to leave good reviews at the rate of a cheaper car initially.

Review №59

2023-04-26 00:31:41

Rethink about getting a Hyundai. Paint job is peeling off my Hyundai Sonata and purchased my vehicle brand new off the lot. Many other Hyundai vehicles are the same way. Do yourself a favor and research the vehicle first before purchasing. Also, the service center takes forever to check you in and they over charge for everything.

Review №60

2023-10-20 17:42:02

I had a very bad service experience. I called in morning to talk with the service manager, left a voicemail and still have not received a call back at the end of the day.I dropped my car off for a diagnostic, and was given a return timeframe of 2-3 days and it took 5 days. And the issue wasnt even resolved, a part was needed to be ordered. So why did it take 5 days to order the part?And I only got the car back after I had to call and ask the status of my vehicle, and when I picked it up the battery was dead. I drove it off the lot and parked it on the street a few blocks away and couldnt even unlock the doors when I came back. So I have been having to jumpstart the battery almost every single time Ive gone to drive it. Two days ago I went to charge the EV overnight and it didnt charge since the 12v battery was dead leaving me with 30 miles until empty to start the day.The moral of my story is that this was my first, and last, experience with Frank Hyundai’s service department. They clearly won’t take any responsibility for their poor service and didn’t give any explanation about the extended time my car was in the shop while I had to spend extra money and inconvenience on Uber and public transportation to get around all that week. I can not in good consciousness recommend to anyone to use this dealership. I will be filing a complaint with the corporate office.

Review №61

2023-08-18 05:22:32

From the moment I arrived, the treatment was amazing. The sales associate AC Morales was a pleasure work with, couldnt have asked for a better sales rep. The Manager Damian Salazar was very helpful in getting the deal done, again couldnt have asked for a better treatment from them. Then on to the Finance manager Daniela Arellano wow 👌 not only was she very helpful in explaining every little detail of the deal, she is very attractive a true gem for the dealership.Thank you very much for the awsome experience.

Review №62

2023-09-18 18:59:03

Customer service, quality of vehicle, and pricing. Everything from the Sales Rep George to the sales Manager Mike, to finance with Daniella was great customer service and a smooth purchasing experience. One of the best experiences I had while purchasing a new car!

Review №63

2023-12-13 01:42:41

I brought my car to this dealership because the El Cajon Hyundai was terrible but it may be just Hyundai that is terrible. A couple months ago I brought my sonata in for multiple services in addition having them find out why my car was low on oil and that it had been previously shaking(this was left out of their notes). My car was serviced and they didn’t see an issue with the oil consumption and would do an oil consumption test after my car was approaching 1k mile since last visit. Yesterday I had my car towed to the dealership because the engine was shaking due to a cylinder mis fire issue. Service advisor advised the spark plugs need to be replaced for $237 and then they would proceed with the combustion chamber clean out. I told the rep that we had replaced the spark plugs because there was oil residue on all the 4 spark plugs prior to last visit since this was the same thing that happened last time and there wasn’t even 500 miles to the new spark plugs. They said the spark plugs need to be replaced with Hyundai spark plugs to move forward. I asked the rep this happened last time when I changed them and it’s not just a swap of spark plugs. What happens if this issue happens again? She responded saying then you’ll need to bring it back in again. Frankly $237 to replace 4 spark plugs that cost about $10/part is outrageous. Then after this “bandaid fix” I’ll have to drive this car where the issue clearly hasn’t been fixed, while adding mileage and time on top of it, makes it seem like they are waiting til I hit my warranty date/mileage. On top of that I will be without a car for multiple days and we have to go through insurance to get a loaner vehicle in the mean time. At this point I am completely done with Hyundai and will probably sell this car once/if they ever fix it

Review №64

2017-08-28 23:47:14

We bought a van and they told us it had bluetooth hands free and we traded or other vehicle in so we got home and it didnt even have bluetooth in it. Mike is the manager and he put a Bluetooth in it but it took over 2 weeks and when we got it back in had a vary bad scratch on the front bumper and he didnt care at all be ware all they want to do is sale you a car over priced they are vary unprofessional I would never buy a car from them again dont believe anyone there they are out for a sale thats it and Mike the manager dont care if dont know how he is the manager is dont take care of the customers

Review №65

2023-10-17 04:58:20

Mark, Daniela and Johnny were very helpful and kind! I am so happy to have a new Tucson and it could not have been possible without their help. They stayed open late for me as I gathered all of my information and made sure to do it as quick as possible so I could get home. Thank you!

Review №66

2023-06-03 20:27:19

Jay, Mike and Sasha were all knowledgeable, helpful and easy to work with. They made our car buying experience a true joy. From the start to the finish they made the process a breeze. They even took extra time to answer any and all of our questions and concerns.

Review №67

2023-01-26 03:45:43

Tristan Carroll is our sales agent who assisted us look for the perfect SUV that we needed. He was very accommodating, patient, and helpful. He is a hard working guy and didnt mind to go the extra mile for us. Thanks also to Damian (sales manager) for assisting us.Many thanks to Daniel (finance manager) for walking us through our upgrade options. He is pleasant and very knowledgeable on the products that they offer.Shout out to Jasmine who was very patient and kept us on the loop for a year until we found the right SUV that we were looking for.Our buying experience went smooth. I highly recommend Frank Hyundai for the beyond ordinary services that they do!

Review №68

2022-05-09 17:25:40

Wow, I cannot say enough about the excellent service and experience at Frank Hyundai. From top to bottom every person that we worked with gave personal care and attention. Thank you to everyone that assisted us in this purchase including GM Mirona Silli, Sales Manager Mark Moore our Sales Associate Luis and Finance Manger Kim.Purchasing a vehicle in this market is difficult. Many dealerships are gouging their customers and taking advantage of the situation. Not Frank Hyundai they gave us fair upfront pricing and no pressure for added packages.We couldnt be happier with the experience or the car. My son is excited to get on the road with his 2022 Elantra.

Review №69

2023-11-25 21:11:13

Thank you George Harlan at Frank Hyundai! I had the best car buying experience yesterday. The rating scale only has 5 stars, otherwise, I’d give him 10 stars.

Review №70

2023-08-04 04:24:43

An excellent experience from all departments. Damian, George and Daniel treated us extremely well. They handled every aspect of the sale like the pros they are. I’d go back for another car in a heartbeat.

Review №71

2023-10-08 01:14:46

Sasha and Alexis at Frank Hyundai are amazing. They both made the car buying experience a total dream. There was a great choice of cars to choose from and the paperwork was processed fast. Thanks again!

Review №72

2023-03-01 04:14:05

After doing my initial research of Hyundai dealerships in my area, I knew Frank Hyundai was the right choice! They got back to me quickly and efficiently answering any questions I had before visiting the dealership in person.After a few emails I decided I was easy to head down to the dealership. Even though I didn’t make appointment and they were very busy, I was quickly greeted by Damian the sales manager to see if we had any questions about the vehicles. He helped us get the answers we needed and set us up with a test drive within 20 minutes. We couldn’t have asked for a better sales manager than Damian to be onsite when purchasing our vehicle. He was very transparent and knowledgeable which is exactly what I needed to help make my decision! I felt like I was in good hands and he wasn’t pushing me into something I didn’t love or need. Once we made our decision we worked with Ron who was also super helpful in explaining the ins and outs of the vehicle. He set up a few apps for us to help us with the new purchase. Ron knew all of the features of the car and sat with us to go through them and answer any questions we had! Every single person working at the dealership was welcoming and friendly. I’ve worked my whole life in hospitality so this is very important to me. It’s one thing if you are being nice and trying to make a sale, but this was not just our sales reps attitude but everyone working at the dealership. This was an excellent car buying experience and if you are considering a new vehicle go to Frank Hyundai, speak with their knowledgeable team who can hopefully send you home like me, In a new car you love :)

Review №73

2020-11-09 23:19:08

I love these guys. The women and gentleman that work here are very professional and make buying a car enjoyable and easy. They service department is also great. They are transparent about their prices and are a pleasure to work with. I love my new Kona, Thanks everyone at Frank Hyundai.

Review №74

2017-06-05 00:27:49

UPDATED REVIEW!After posting my original review, within a week they took care of everything. Both John and Mike reached out to me and apologized for the mistakes that were made. No ones perfect, but it was owned up to and they made it right and fair for me. I do hope that all the departments that were involved got talked to about this and learned from it so it doesnt happen to anyone else. They gave me another brand new car and let me pick the color of my choice which Im very happy with and took the original car I purchased back into their ownership. I didnt lose any money either. They kept the price and financing rates the same for me. Omar was our sales helper for this visit and he was very patient and made sure we looked over the car and had it cleaned and afterwards had us double check to make sure that everything was ok by us before we left, so that if there were any problems they could be addressed right then and there. Mike was the GSM that also helped us out and oversaw everything and made sure we were taken care of immediately, and was right there for any questions or concerns. Andy was our Finance Manager and he was very professional. He explained all the contracts that needed to be signed and if I had any questions, he had an answer for it. He was very nice when explaining the warranties and extra add ons and left it completely up to me whether I wanted anything extra and wasnt pushy. I also had a good experience when buying my other car here with Sasha, another Finance Manager. She was very sweet and made me feel very comfortable. I would definitely recommend going to either one of those two Finance Managers if you purchase a car from here. I now have a 2016 Hyundai Accent and a 2017 Hyundai Elantra that I purchased here and am very happy with both. Thanks again Mike and John for making sure that my problem was resolved and making It fair!

Review №75

2023-12-02 14:05:48

Jay our sales rep was great. He was calm, respectful, thorough and attentive - and thankfully not at all pushy or annoying; a true Servant Leader. Sasha (Finance Director) is always so very kind, knowledgeable, warm and professional) - they are thorough and explain things for understanding not just as an assbly line lets get this done and rid of these people.We werent planning on buying anything until the end of the month, but it Jay & Sasha brought it all together, and we now have a brand new family vehicle to safely, economically, and comfortably chauffeur our grandkids.Weve been blessed to be able to purchase several vehicles at this dealership, but this Frank Hyundai team was absolutely superb. We havent always been treated in the best manner here at this dealership but now I will gladly return and refer family and friends because I trust this team will treat them with warmth, respect, and professionalism.Thank you Jay & Sasha!

Review №76

2022-06-03 18:55:38

This was my first car buying experience, and while I was dreading it, the team here made sure everything went as smoothly as possible. Ron answered all my questions promptly online before I set foot into the dealership. My salesperson AC was very funny, and also professional and personable. The financing staff was also attentive. Sasha was friendly and considerate, and helped the process along. When I needed additional help, Daniela made sure everything was taken care of. If I had to buy another car from this team, I would certainly come back.

Review №77

2023-12-31 22:54:24

Had an excellent experience w Jasmine Angulo and Darrell Colson- they were great. Jasmine is the reason why I came and purchased a car today!

Review №78

2023-09-12 17:25:25

Just brought my Hyundai kona for service for the first time since moving to San Diego! Had such a good experience! Jason made the whole process quick and simple. His customer service was top tier thank you!

Review №79

2023-04-20 20:34:43

I went in for a maintenance service on Saturday and Jason was really great from start to finish. Really awesome customer service even asked me if I was missing anyone as I went in with my 2 y.o son and left without him (he was picked up during the service as he was being a crazy toddler. Haha). Great attention to detail and didn’t assume my son got picked and had to make sure I didn’t leave him anywhere.Thank you Jason!On another note, this is another review for Sasha. (Loooong overdue). Sasha was amazing in helping me getting a better interest rate. She was very attentive from start to finish. My husband had to leave during the whole process because of work but she stayed after her shift to make sure my husband get to sign the contract on the same day. The follow ups via call and email were really appreciated. She’s amazing. Really good customer service.Both Jason and Sasha went above and beyond for me. Makes me want to get another car here hahaha

Review №80

2023-10-06 15:06:08

I had a very pleasant, honest experience with the salesperson AC, and the finance person Sasha.Their sales contact people, Ron and especially Melissa, were very good about keeping in touch while I was waiting for a hard-to-find vehicle to become available, back in early 2022.Their customer service coordinators (Adriana, Nellie) are fast in responding to inquiries.---However, service, though polite and competent, is exceptionally slow.Its not just that you have to wait a couple weeks for an appointment – theyre busy – but that they require a *minimum* of 3 days to work on your car, even for regular maintenance.Its hard to imagine how that is necessary.So Im removing a star for that.

Review №81

2023-02-08 21:45:44

Had an outstanding experience with Alexis and Damien. Both were very attentive and made sure that all my questions and concerns were addressed. They were able to help me get into a car even with a less then optimal situation. They both stay with me to the very end, even though they didnt have too, which speaks volumes about there customer service. Not once did I feel like I was just a sale. Also, Daniele in finance was great!

Review №82

2022-08-24 04:19:37

Had a fantastic experience purchasing my new car. They (Michael, Luis, and Danielle) went above and beyond exceeding all expectations. This was the first time Ive ever felt comfortable negotiating, and when discussing our options, there was zero pressure and no one being pushy. I highly recommend this dealership and will be a returning customer.

Review №83

2022-11-15 01:14:43

I would like to thank your company for having excellent personnel in the sales department, I had excellent customer service experience when dealing with Mr. Wells, excellent support and very knowledgeable in all automobiles make, model and products. Chris Wells answer all questions and concerns I had during my visit at the dealership.He also provided timely and helpful advice regarding vehicle I was searching for. He let me know all the important information regarding vehicle including its features. He was extremely attentive, and he listened to all my concerns with a great deal of patience. is a critical requirement for me. He has a caring approach; he is a true professional. Please accept my gratitude for an amazing experience. I would especially like to commend Chris for his professionalism and superlative skills.

Review №84

2023-06-16 18:25:02

I just had the best car buying experience Ive ever had. The car, 23 HI5, is beautiful but the people I met during the buy were great as well. They were all so kind, helpful and knowledgable that it gives me hope for the auto dealer business model. GM Mirona, sales staff Chris, sales managers Mike, Mark and Angel, all worked really hard to assure my complete satisfaction both before and after the sale. Much, much respect and gratitude.

Review №85

2023-08-01 04:36:52

Despite having an appointment, during my first service, it took them more than four agonizing hours waiting in their waiting area, to provide the service I required, leaving me frustrated and disappointed.Now during my second service appointment, another negative experience. It seems that their lack of organization and disregard to customer’s time and appointments is concerning. Despite having an appointment, they still took 2 hour to service my car. Additionally, they failed to realize that my car had been sitting outside for an hour and a half before bringing it in for service. When I confronted them about it, they lied to me saying they only had missed to rotate my tires, however when I checked I saw they were doing the oil change, meaning they had done NOTHING. Which lying to me when I politely asked if they had missed to bring my car in really further added to my frustration and disappointment. This level of incompetence and lack of care for customers is unacceptable. I sincerely hope that Frank Hyundai addresses these critical issues to avoid disappointing future customers like me.

Review №86

2023-07-30 19:19:47

Ron was the best sales rep I have ever had! Very low pressure, very kind, cared about us like me and my sister was his family! Thank you so much Ron.

Review №87

2023-09-15 15:54:44

Made an appointment via the telephone with a live operator for my anti theft tik tok challenge update. You would think when making the appointment they would tell you it’s going to be a 4 hour wait. When they called me to confirm my appointment one day before my appointment they inform me of the 4 hour wait for a software update. I thought going to Frank Hyundai would be better than Kearny Mesa. No I was mistaken. Customer service is terrible at both locations. Never again will I deal with a Hyundai dealership. I’ll take my chances with an anti theft update that may or may not work. Not sure why anybody would go to the dealership for anything. You’re better with independent auto shops that value customer service. Hyundai is by far the worse when it comes to customer service cost of parts etc. They do not do good work. Thumbs down.

Review №88

2023-08-24 22:51:31

I had a horrible experience at the service portions. My issues were “address” but keep occurring. Omar the service advisor had a bad attitude since the begging and had horrible communication skills. I had to call the dealership to see if my car was ready. I will not go back this dealership due to the lack of customer service by Omar.

Review №89

2023-12-24 21:10:38

Took my car in for a recall issue was done in about 40 minutes a lot better than what they said hour and a half. Good experience

Review №90

2023-10-12 03:54:04

Luis and Mark were extremely helpful and knowledgeable. Found the right car for me and I believe they can for anyone else who gives them their time. Great experience.

Review №91

2023-03-11 20:13:12

I came back to Frank Hyundai after visiting other dealers and drove away with a beautiful Hyundai Santa Fe. Alexis, Mark and Daniel helped make that happen. They were fantastic!Honestly, my experience at the dealership was above and beyond my expectations. I will recommend to friends and family this dealership hands down with no hesitation.

Review №92

2022-12-11 20:36:23

Yesterday, 1/10/22 my husband & I drove our daughter looking to buy a car as her old car gave up & she needed a car by Monday to go to work. Our experience at Frank’s Hyundai was very, very calm & pleasant & our Saleslady Alexis & Sales Manager Damian were superb!!! My husband & I highly recommend Frank Hyundai at the Mile of Cars! If ratings went up to a 10, they would get a 10 from us!!! Thank you for your patience & kindness & we will definitely visit you again!!!

Review №93

2023-12-19 14:25:25

Best experience here best person to go to is Jorge and Darrell they are so kind and they help me get into the best car that suits me. Thank you so much.

Review №94

2022-06-19 00:36:45

It’s hard to find a dealership you can trust will not money grab you every time you go in for a simple maintenance. They are always flexible with scheduling your maintenance. They warn you in plenty of time is something is about to need maintenance to give you time to prepare financially.My prepaid maintenance expired at 75k miles. I was at 79k miles and they honored this visit as my last maintenance because they understood I didn’t know. Most places will do the service and charge you a heart and lung AFTER they service so you don’t have a choice. They prevented that stress for me today.I’m summary- staff is great. Service is phenomenal. And the coffee is even delicious!O!… I went in at 9:00 on the dot. Checked in for 3 minutes and was back in my vehicle, oil changed and tires rotated at 9:43.Highly recommend!

Review №95

2023-03-18 14:30:57

I was in the market last 4 months looking to buy a new car . Farnk hyundai, they give me the best deal in san diego, no mark-up price, and no extra fees . Excellent service 👏

Review №96

2023-10-02 23:50:43

Frank Hyundai knocked it out of the park for me. They were amazing. I want to thank Daniela, Mark and George for their outstanding service. It was above and beyond my expectations.

Review №97

2023-09-29 00:12:03

They just canceled my appointment the day before. They want to reschedule for 3 weeks from now. When I asked if the other appointment was canceled she said no. NELLY kept talking over me and she said that if I showed up I would be there all day. I asked to speak to a manager but apparently they were all at lunch. WHAT KIND OF BUSINESS ARE THEY RUNNING!!!!!!!!!!!!

Review №98

2023-09-13 03:24:24

The attention from Sasha was outstanding, super outgoing conversations. It was easy to connect and make a deal.In the future, I will come back to make a deal with the same person

Review №99

2022-12-30 20:21:55

I booked a test drive and reconfirmed it the day before via email. I got confirmation that it was scheduled and good to go. I arrived and a) the appointment couldn’t be found and b) another salesperson other than the one that we confirmed the appointment with mentioned that to have a test drive, a credit application needs to be made first, completely and utterly wasting our time and missing the point of what a test drive is.

Review №100

2023-10-27 18:32:27

My sister just got a car from there she took her car in to sell it and she wanted to buy a new car 🚗 they offer her 6000 for her car and she only wanted to put down a amount they still owe her 1500 dollars and they are giving her the run around she is a single mom that work very hard for her money how can you guys do her like that and you guys have her car on the web for sale not a good look at all

Review №101

2023-03-30 21:42:41

This place is cool! Great design, comfortable, nice outdoor patio with ocean view! The food is delicious and they have a great beer selection. Do yourself a favor and just park across the street and walk over...they have a sign telling people to do just that.

Review №102

2022-12-18 05:21:23

Awesome experience in the Repair shop. First they call & text to remind you of your appointment. Good Custer service and offer you a ride back to work and pick up to get your car for free. Excellent all the way.

Review №103

2023-07-16 20:28:43

I took my car in for the Tik Tok Challenge theft vunerability fix.Arrived on time for my appt. Waited less than 10 minutes before they checked me in. Dealership arranged a Lyft to nearby mall and car was done within the 4 hour window I was quoted.

Review №104

2019-08-25 02:01:04

This is one of the worst Hyundai dealerships and a bad dealership overall. Mike Card you should be ashamed of yourself. Hyundai offered a $50 visa gift card for testing driving the Kona. We test drove the car today and then Mike Card, the sales manager refused to give us the gift card. He actually attempted to sell us an $800 lease for the most expensive version of the KONA. When we told him we were not interested in the offer we asked him for the gift card. He refused and then told us, “you came for the gift card? why don’t you want to buy a car?. Mike, we will not be buying a Hyundai from your dealership ever. Best wishes and good luck dealing with Hyundai Corp. P.S. Go to Penske Hyundai. They are better!

Review №105

2023-02-13 02:20:45

My boyfriend bought a new car for his birthday. We were looking around even though he already knew what car he wanted. None of the employees were pushy or rushing us to buy anything. Everyone was super friendly & I would recommend finding a car here.

Review №106

2024-02-25 00:33:34

Me and a buddy got to explore the entire lot and sat down in the lobby and as we are leaving we were finally helped

Review №107

2023-10-03 01:42:07

Danielle, Carlos & Mike were amazing!! So helpful & so sweet. I definitely recommend coming to them for your car needs!

Review №108

2022-10-16 03:07:40

I sold my old Corolla and decided to upgrade a little bit as we know right now is not the best time to buy. They are priced higher than they normally would be and a lot of dealerships are trying to gouge people. That is not the case with Frank Hyundai. I dealt with several dealerships trying to find a good car at a decent price and everywhere I turned people were pushy, rude or marked up the cars exorbitantly. I was going to give up, until I started dealing with Frank Hyundai . I began my dealings with Melissa and she was amazing. I explained to her that I have sold my car and would have to walk to the dealership so she transacted with me on every level via text message just to make things easy for me. That was outstanding! Everyone else just wanted me to come in and step on the lot. When I finally did decide on a car, I went up to the lot. The car that I had decided on was still in service being certified, but they had this beautiful Hyundai Sonata pulled out for me to look at. I took that baby for a test drive and fell in love, so I decided to buy it. My salesman (can’t remember his name. I’m so sorry) was never pushy. He was always respectful and very helpful. The price they advertised on the Internet was the exact price I got it for. They did not try to mark it up or try to price gouge me in any way. The sales manager, Damian and the girl in finance whose name I cannot remember (sorry) was also caring and honest. I bought the car. Drove it home. Ended up having an issue with the paint. I was devastated. I was crying. I was hysterical because that’s not how it looked when I drove it home. I went back to the dealership the very next morning and Damian was so kind and compassionate, and understanding. He gave me his word that that car would be taken care of. He set me up with Kaitlyn in Service. She sent me a text message that same day with a phone number that I could call or text her at any time during business hours. I went home still feeling wary about my purchase but decided to put my trust in Damian giving me his word. That Friday I got the call to bring the car in on the following Monday so I dropped it off. Damian arranged the loaner vehicle for me which I picked up the day I dropped off my car I got my car back yesterday and she’s beautiful. The paint has been completely redone. Damien kept his word and I just want to say thank you to everyone that I’ve dealt with at the dealership but especially to Damian and Kaitlyn for their outstanding customer service, their care for their customers, their kindness and their understanding. They took what could’ve been a horrible traumatizing experience and turned it into a great experience. I would recommend Frank Hyundai to anyone who’s looking for a car they are the best dealership in San Diego and I know because I dealt with a lot of them during this car buying journey!!! I truly believe that they put customer service first and foremost above all else.

Review №109

2022-09-02 18:30:51

Service center- Worst customer service I’ve ever experienced..my car stopped working, some thing with the transmission under warranty. my car has been there for over two months. Omar, The specialist handling my car hasn’t bothered to call me once since my car has been there. Receptionist have been lovely in giving me updates as specialist will never call me back.They keep telling me that my car is going to be ready certain date yet I’m the one chasing for answers and as of today my car is still not ready. And because I’m the one calling them.I have never ever experienced this kind of customer service before. Definitely won’t be taking my car back there and considering getting rid of my Hyundai now. First time owning a Hyundai and regretting it..they haven’t even offered a loaner car until today.

Review №110

2024-01-10 22:23:10

Totally great. Made it very comfortable and accommodating. Great price.

Review №111

2023-08-29 23:34:20

Had a great experience at Franks Hyundai Mile of Cars in San Diego. We were greeted and checked in for our scheduled appointment. Our technician Ivan Salcedo completed an oil change and topped off fluids. The job was done after a 45 minute wait. Thank you Franks Hyundai.Update: We had a mix up with our bill with another customer but was corrected immediately. The wait time was a little longer, about 3 hrs because they were short staffed. Jonathan did a great job.

Review №112

2023-08-07 14:07:47

I been coming here for years, and I feel that they’ve missed important issues with my vehicle. It also took forever for them to perform the recall issue. They told me they would contact me when they had what they needed to fix it, they never called, nor contacted me!This is an update to my original review. I took my vehicle into Frank Hyundai November of 2022 because it was loosing power and the check engine light had come on and it was shaking when idle. I couldn’t get an appointment fast enough, so I just left my vehicle there, knowing that it could take up to a week for them to even assess it. They charge you almost $300 per issue you have, just to assess. When they got back to me, they told me that there was just build up on a spark plug and it just needed an oil change. I agreed to what needed to be done. When I got my vehicle back, everything seemed to be fine. Then March 2023 rolls around and I have the same issue, my vehicle is loosing power and the check engine light is on again. I take my vehicle and drop it off again, because I’m afraid to drive it, because it feels like it going to turn off. It’s shaking when idle, the exact same thing as before. I agree to pay the assessment fee again. My scheduled appointment was a week away from when I dropped my vehicle off. Frank Hyundai did not contact me, even after my appointment date had passed. I had to contact them, and I was told the person that was assigned to my vehicle was on his lunch break and would contact me in an hour and a half. He didn’t contact me that day. When I finally spoke with him, he told me that they were going to have to break my engine down which would cost me $2800 just to assess it and tell me what was going on with my vehicle. I had no choice but to agree to the fee because I needed my car to be repaired. I don’t get a call back when they said I would and I’m taking public transportation to and from work. I get fed up and call and ask to speak to a manager. Instead of a manager getting on the phone the person who was in charge of my vehicle gets on the phone. I tell him, I don’t want to speak to you, I want to speak to a manager. I said this because this man hadn’t even bothered to contact me, nor return my calls. I spoke with the manager and told him what was going on and he said he would find out the status of my vehicle and call me back. He called me back and told me that my engine was not repairable and I should think about selling my vehicle to them and speak with sale’s about purchasing a new vehicle. He said that my car was 5 years old and had almost 90,000 miles on it, it wouldn’t be worth buying a new engine. I purchased my vehicle, a 2017 Hyundai Santa Fe Sport used from Frank Subaru with approximately 37,000 miles in November of 2017. I purchased the extended warranty and had my vehicle serviced regularly at Frank Hyundai. What I didn’t know was that there had been a recall on Hyundai engines because of issues such as the ones that I was having. Frank Hyundai, being a Hyundai dealership had to know what was going on, and ignored it. Conveniently, my warranty expired in November of 2022 and the warranty to cover damages due to a defective engine didn’t apply to me because I wasn’t the original owner. So, now I have a vehicle that’s not drivable,but I am still paying a car payment on. And paid $2800 for absolutely nothing! I’ll never trust Frank Hyundai again!!!

Review №113

2022-08-08 22:33:01

I went to just look. The sales guy (Mario I think)was really nice and not pushy. I asked about 1,000,001 questions. Unfortunately I couldn’t decide and left without buying the car. I have not had any nagging follow up phone calls. That’s the reason I will go back as soon as I’m ready.

Review №114

2021-11-01 21:47:20

Customer service was excellent and super helpful, fast process and great communication throughout! Highly recommend

Review №115

2022-08-12 03:58:17

Overall had a great experience here. Wish car buying was always this easy. Not only were they very friendly before I bought the car, they were also super nice after showing me all the controls. Thanks to Chris for helping me out.

Review №116

2019-01-25 06:38:21

My experience here was amazing! Best place to get a new or used car! Nick P. was an excellent sells man. Very kind and knew everything about the cars he was selling. Had every answer to every single question I had and made sure I understood what he was explaining to me before moving on. Gave us space and was not just trying to make a sell. Took the time to find what would work best for me and my family. Once starting the financing we were helped by Sasha and she was so helpful! Also very caring and kind and made sure to explain every document in detail before we signed anything. She made sure to double check all documents and gave us a very big congratulations as we finished signing the documents. Both Nick P. and Sasha made our experience at Frank Hyundai the most enjoyable and pleasant. Will be recommending to everyone to go and visit them if interested in a new or used car!!!!

Review №117

2021-12-18 23:15:45

If I could give zero stars I would! Negotiations with Ron that almost died but later that same day received a proposal at the number we needed to get to. I had told him we were paying cash for a car for our sons college graduation so once I received this proposal I was so happy and messaged him telling him so. The car finally got delivered and so we made the hour + journey to the dealership. Upon arrival, our salesperson Ron was no where to be found, either was a woman we had spoken to as well. Finally we were met by a new woman. Beginning the process she informed us the proposal that included a $750 discount was only valid financing the deal which is NOT what I discussed with our salesperson. Why would they give me a proposal that is financed when it was very clear we were not financing. After two more people came in to handle the situation, it was clear we were scammed and they thought we would just cave and pay the additional $750. We walked out. How sad that they would do this knowing how far we had to drive to get there and that it was a gift for our son. Of course he was so excited as we drove down there and to have to turn around and drive back empty handed was heartbreaking.Thank God for another dealership that saved the day and actually even gave us a better deal. We were so happy to give our money to them instead of these creeps!

Review №118

2023-02-09 21:24:47

I called to set up an oil change for my daughter to take her car in since she is down near San Diego for college. They wanted to charge her $130 for a synthetic oil change. We can get that done for $50 near home up in Temecula. They then told her she needed more than $1000 of additional work with other fluid changes, etc..I told my daughter to walk out. On her way home they had the audacity to text her, wanting to purchase her car for an incredibly low offer.This place is absolutely horrible trying to take advantage of women. I would never use the dealer for anything, purchasing a vehicle or for service.

Review №119

2022-06-16 14:23:43

Best Hyundai dealership I’ve worked with in all of SoCal. The entire staff has always been extremely friendly and helpful me. They price their cars very fairly, even considering the current supply shortages that we are facing. Also with this shortage, it has been hard to find a dealer as honest and transparent about pricing and the overall car buying process as Frank Hyundai.They are also super efficient with paperwork, taking much less time than other dealerships I have worked with before.The sales manager Mark Moore and salesperson Esteban Perez have always done a great job of taking care of us.

Review №120

2023-10-08 01:14:23

Just bought a Kia Niro at Frank Hyundai. Alexis was great! Funny story, we went to Ball Kia and the sales person didn’t know that there was an all electric Kia Niro. So, we bought one at Frank!

Review №121

2022-10-10 23:47:55

If I could give this dealership less stars I would. They are not trustworthy, not honest, and do not follow through. Ive never dealt with a dealership so bad in my life. DEFINITELY WOULD NOT RECOMMEND. THEYRE manager DAMION SALAZAR is such bad liar that he acted like we never spoke, just to say we did a few minutes later. I will never work with a dealership that I cant trust and I hope none of you do either 💯. Please be worry of this scam.UPDATE from my review*** The General Manager called me, and was very professional I explained to her my experience, and how the sales manager (Damion Salazar Rodriguez) was very rude, dishonest and literally said to me Are you gonna get the car or not. After talking with her she apologized for how her sales manager (Damion Salazar Rodriguez) treated me. I hope he treats customers with respect and learns how to talk to them like he has some sense. Maybe Frank hyundai isnt the scam 🤔, maybe its just there sales manager (Damion Salazar Rodriguez). Honestly a guy like this shouldnt be in the sales department, let alone a manager. Hopefully something rather than nothing is done.

Review №122

2021-11-23 08:39:03

I recently purchased a car from Frank Hyundai. The experience itself was the best one I have ever had buying a car at dealership. Their staff is professional, and friendly. I was greeted promptly and allowed to walk freely looking at the vehicles. The sales person stayed close in case I needed help which was nice to not feel pressured or trapped. I found the car I wanted and in no time I was presented with a great deal. Angel Galvan is professional and is very knowledgeable. Well, I should say the entire team is great at what they do.. THANK YOU ANGEL, MIRONA, !!I seriously felt listened to and my concerns and wants were taken seriously.. I can not say enough how happy I AM and I recommend anyone looking for a car to go see these awesome staff at Frank Hyundai. They should all get a bonus for their excellent work!! Thank you all for making this purchase experience the best.... I will go back again if ever I need another car ..

Review №123

2023-05-30 07:20:05

Purchased a 2022 Hyundai Kona 14 months ago, the other day it stalled while driving started blowing white thick smoke from the exhaust and wouldn’t accelerate. It was an accident waiting to happen, luckily I reacted fast. When contacting the dealership (frank Hyundai National city) I was met with the most rude agents- no loaner vehicles despite after calling Hyundai motors and being told otherwise. I’ve now been contacting other San Diego Hyundai locations and I am shocked by how bad this specific location is ran. All the car sales men are very young and don’t seem very knowledgeable- constantly being directed by an older man and changing what they had previous said. If I could unbuy this car from this location specifically I would. Do not recommend, search your options, Hyundai has many locations.

Review №124

2022-11-15 03:21:33

Did my first time purchase and the sales man George Martinez was very helpful and patient, the manager Mike Card was very helpful and worked with me. Will definitely be back when it comes to future purchase’s. I strongly recommend George Martinez (bilingual)as a sales specialist.

Review №125

2021-10-20 21:39:00

This dealership is great. No pressure sales and they work with what your budget is. The sales team is very helpful and answered all questions and the buying process was smooth and streamlined. They even were willing to stay open past normal business hours to process our sale as I had to get more paper work in order. Amazing customer service and sales team . Look here first when car buying highly recommend.

Review №126

2023-05-22 23:11:54

I always take my car for service here. Sometimes the experience is okay and sometimes not. I called the service department today because it has a check engine light flashing. Also, there is knocking and rattling and possibly rod bearing failure, fuel injector clogging etc. The 2017 Tucson is not drivable. The Powertrain warranty was extended to 15 years 150,000 miles. I only have 49,713 miles and this seems like a major problem to have with low mileage. I called service to make an appointment and she told me the next opening is June 1st. Really. I need my car for work, and I cannot wait that long. She said thats all I can do. Gee thanks. I will call El Cajon Hyundai. They will take me in tomorrow 05/23/2023. I had my vehicle towed to that dealership today and they will look at it tomorrow. I know it might take 2-3 days to diagnose the problem but at least they were nice and professional about it. I probably will not be taking my vehicle to Frank Hyundai anymore because once I get the problem fixed, I will sell this vehicle and probably buy a Toyota RAV4. I am up to date on required maintenance for the vehicle. I think Frank Hyundai is shady when it comes to service. I question the fact that they complete the actual services that you pay for. Looking back on all my receipts I noticed they never cleaned and flushed the fuel injectors. Suppose to be done every 15,000-30,000 miles. Partly my fault because I should have caught it but at the same time the service advisor should be on top of that. My fuel injectors might be clogged or damaged and that could be part of the problem with Tucson now. I will find out tomorrow.

Review №127

2022-08-07 16:07:25

I recently went spontaneously with my daughter to Frank Hyundai, we were greeted by sales associate Dahlia Gonzalez; was very professional and knowledgeable about the vehicles, guided us through the process and explained step by step also I want to include the financing and the sales manager very pleasant and very professional. I can’t wait until I purchase my new car at Frank Hyundai in National City P.S my daughter loves her new car. I love it too :)

Review №128

2023-10-09 19:19:41

The entire process from test driving with AC to running numbers with Ron and Angel to leasing with Daniella was great! Super easy and I would do it again!!

Review №129

2021-09-20 01:06:00

Great service. My sister purchased her 2022 Tucson from here. We were helped by the salesman David. We were in and out with a brand new car in no time. He was such a pleasure to work with. Overall a great experience. I recommend working with David the salesman if you are looking to purchase a vehicle from here. He is very nice and well mannered.

Review №130

2023-08-28 21:40:42

I had an amazing experience today with Ron at Frank Hyundai. His no pressure EV expertise and kind manner made it easy to make my buying decision here.

Review №131

2022-08-08 03:52:38

The customer service at Frank Hyundai is top notch. I have purchased 2 vehicles from this dealership through the years. Their sales department is second to none. I especially loved working with Mark who got me a great deal! Will definitely be back in the future!

Review №132

2021-12-15 22:21:10

I purchased a 2019 Tucson with Alexis and the process was smooth and she was extremely helpful. Daniella in finance was AMAZING (girl deserves a raise). She was so kind and explained everything very thoroughly. Also, when I had an issue with some of the other staff members (not greeting me when arriving into the dealership which resulted in me waiting over 30 minutes to be seen), Daniella went above and beyond to remedy the situation. 5 stars for Alexis and Daniella and minus one for the other staff that were too busy eating their Chinese food and chatting than to acknowledge a customer.

Review №133

2019-10-09 00:37:44

Never had a car buying experience be so easy and quick. A.C. our salesman was friendly patient and attentive. Diamond was great to deal with in financing and didnt hard sell a bunch if upgrades but gave us plenty of options. There was a slight mistake in the contract which was rectified today and Sasha took very good care of us. She and Alex made it right and then some. Thank you all for the experience!

Review №134

2021-01-15 23:15:33

My husband and I came in looking for a used car with certain requirements. We were quickly greeted by Tanner and Alexis who made some great suggestions. Alexis was very easy going, but still professional, which is refreshing and appreciated (we’ve walked out of dealerships Because I don’t like pushy sales people). He was also professional and answered all of our questions.Sasha from financing was so friendly, and she went above and beyond to make sure we were happy and well taken care of.We are very happy with our car buying experience today. Thanks, team!

Review №135

2022-07-16 00:02:38

Very nice experience at Frank Hyundai. From the moment we arrived we were treated professionally . The whole experience was efficient and we were driving away with our new car in about 2 hours. Luis was awesome!Thanks for a great deal too!

Review №136

2021-11-15 23:27:36

Went to Frank Hyundai to buy a used 2007 sonata. It ran fine, no issues during the test drive, 100,000 miles on it, honestly was really happy with my purchase. Next couple of days, the car would not start, and when I took it back, they said the fuel pump was bad. At first, due to the warranty, they said I would have to them pay the new fuel pump and repair, and I was pretty disappointed. However, after getting in touch with their managers, we were able to resolve the situation, in which they fixed everything, free of charge. They made it right, and I was really impressed with how they fixed it. Great place to shop for a car, highly recommended.

Review №137

2019-07-12 02:07:29

So my overall experience was good! It all started with Jonathan sales person who is awesome! At some point in the conversation another person entered with a typical sales attitude super aggressive, not nice, but we stayed basically because of Jonathan. We got a great deal in finance with Sasha who was super nice and professional, she worked with me all the way of the process till the loan was cleared and approved and was in contact with me all the time. Excellent customer service from Jonathan and her.

Review №138

2022-08-21 17:32:22

Came in and bought my first car from Used car center ! Very professional and friendly staff. I will definitely recommend Frank Hyundai and Frank Used Car Center- my sales women was Alexis Barnaba and she made the process so easy and stress free . She was very knowledgeable and answered all my questions!

Review №139

2022-06-11 00:50:39

Took our car to be serviced and we got anything but that. The “service representative” is non existent. Thought I’d take it a step further by speaking to the manager but all she’s good for is saying “she’ll look into it and get back to you.” Never happened. Don’t think the mechanics are knowledgeable with “diagnosing.” Mind you this is our 2nd visit and they have yet to “diagnose” the issue. However, they were able to come up with other things that seemed to be “problems.” Don’t trust anyone at this dealer.

Review №140

2023-05-22 16:27:06

Terrible customer service! From the moment I was approached it was rudeness. No longer can you pull up to “Express Service” for an oil change. Who calls to schedule an oil change months out? I am so disappointed in the lack of customer service and we have been buying Hyundais since the 80’s. I prefer to go to the dealership for service but I guess Valvoline it is and I will never go to Frank again

Review №141

2023-09-19 17:51:20

George Harlan is a fantastic and honest salesman. This company is amazing and is lucky to have such a fine worker.

Review №142

2023-01-18 15:04:03

Frank Hyundai and George Martinez are the bomb! They give great service, great prices and they are quick. The finance department is super quick with the paperwork ! Thanks you guys. This is my 3 Hyundai and I am stoked!

Review №143

2023-01-02 23:46:09

I had my Kona serviced for the first time at Frank Hyundai. I left satisfied with how quick my appointment lasted, the responsiveness and friendliness of J. Dominquez. He greeted me, reviewed the services performed and was very professional. Thank you!

Review №144

2022-05-13 15:47:29

Excellent team. My wife and I went to three other dealerships to find the right vehicle. Angel, AC, and there team represented the most professional, knowledgeable, and accommodating team that we encountered. Their presence and attention to the customer set the bar high and we felt satisfied purchasing our car from Frank Hyundai.

Review №145

2023-09-30 18:40:42

Daniella Arellano (finance mgr), Ron Ellis, Damien (sales mgr) made it happen for us today! A brand new 2024 Tucson at an affordable price! Come to Frank Hyundai and get your new car!!!!

Review №146

2021-10-29 21:20:00

We bought a brand new 2022 vehicle from them, after calling them confirming the sticker price no add-ons, we show up and are presented with a 3000 add-on we dont want. They eventually backed down and let us purchase the vehicle. A few days later when we pick up the car it has a scratch on the tail. The on site manager documents it and says they will arrange & schedule a service appointment to fix it. We do not hear from them after that, so I reached out and the sales rep promises to call and set up an appointment. Have not heard from them, so now we have a brand new car with a scratch.On top of that, 2 weeks after purchasing this brand new car, the electronics are failing. Called for assistance they and they can not fix it for at least a month, maybe if we tow it in they would look at it earlier, but they wont provide a replacement loaner vehicle.Theyve had plenty of opportunities to show excellent service, but we have not received more than empty apologies with no followup action.Serious regrets, not happy at all

Review №147

2023-01-10 19:11:19

I bought a car with Alexis Barnaba, she was so sweet and showed me many cars until I found the one I fell in love with!! She was so patient made the process so smooth and easy I would definitely buy another car through her!!

Review №148

2022-12-28 05:43:24

Truly outstanding experience purchasing Hyundai Elantra (2023) for my son at Frank Hyundai! For any future needs for a new vehicle, I wont think twice before visiting here! Thanks to all the exceptional staff that made our experience wonderful!

Review №149

2021-10-01 21:22:41

Alexis Barnaba, Mark and the finance rep were awesome. They took care of me and Andy all my questions. Alexis sent out a link for me to review the vehicle and all the information before I came to the dealership, very helpful. Just an all around great experience. Would definitely recommend others to this location and the sales team and finance department.

Review №150

2019-08-31 19:24:24

The dealership is honest and trustworthy. No hard sells. They were respectful of what I did and didnt want when I said no to finance or add ons. The process was easy. Alexis is a new rep and she did a fantastic job!! Mario and Sasha were great too. Thanks.Diane G.

Review №151

2022-08-05 18:41:30

Came in to look at my options, I received more than enough help from a young lady named Dahlia. She was extremely helpful and patient with all my questions, I’m still not sure what I’m getting but I will be back to drive off with my future car ! Be sure to request her, you’ll get all the help you need without feeling pressured to buy.

Review №152

2022-08-10 19:51:01

Thank you so much Ron!! The whole experience at frank hyundai was really great. He was super down to earth and for once didn’t feel like I was dealing with a pushy sales person. I‘ll definitely recommend him to my friends and family.Thanks again Ron for being awesome! Loving my car, see you soon for my oil changes! 😀

Review №153

2020-05-23 02:45:03

They were very busy at the time yet still acknowledged almost instantly upon walking in. My sales rep did come to get once he was available and he was very nice and seemed genuinely interested in working with me and my specific situation. I dont make claims like that about sales people unless I really feel that way. Unfortunately though he did seem to put all effort into getting me financing he wasnt able to get the terms we drew up. Somewhat disappointing but not unexpected by any means. The process was quick though which was very appreciated. Though the outcome underwhelmingly expected my experience as a whole was positive.

Review №154

2022-05-23 21:27:38

Excellent customer service in the sales department! Communication via text was fantastic and they went way beyond closing time to get a deal complete and above and beyond to make sure everything went smoothly. Very down to earth and friendly group which is greatly appreciated during this crazy car market.

Review №155

2022-08-30 22:25:22

I had a good experience at Frank Hyundai. Its not an easy time to get cars, which means it cant be an easy time for dealers to earn a living. They were transparent about the sales process, including some add-ons that were meant to leverage what other dealerships were just line-iteming as a low availability markup - at least Frank was offering additional services in exchange. Luis Vega, my salesperson, was straightforward and not pushy. I have social anxiety, so dealing with amped up sales people is a fear, and Luis was just chill which I appreciated.

Review №156

2022-06-29 21:37:08

Thanks to your wonderful salesman David, I found the perfect car and even took it for a test drive. I needed a rear camera and a trunk big enough for a bale of straw for my chickens. I remember telling David, “This is the one! I paid cash and drove off the lot one happy lady.I do not remember how soon after I had my dreaded stroke, never to drive my beautiful Kia Forte or any other car again. Imagine that! I cannot even thank all of you enough that I was able to return my dream car and get my money returned! You all have no idea how all that you did for me helped me through this sad event of my life. But I do still have the fondest memories of all of you; that is a blessing!

Review №157

2018-06-10 16:18:47

Julian was my sales representative, he was very helpful and focused on ensuring that my wants and needs for the vehicle I was seeking were met. He was very informative, personable and accommodating throughout the entire process. Most importantly I didnt feel pressured into a decision or sale he was patient which allowed the process of the transaction to evolve smoothly. I was completely satisfied with my purchase, I will definitely be recommending this dealership because of my experience with Julian it was great!

Review №158

2023-11-05 22:06:34

We were on their property for 15-minutes. No one came out to check on us. I went inside to use the restroom. NO one said hello

Review №159

2023-05-11 21:06:02

Great place to get a car. Bought a 2023 elantra hybrid and it came with the best warranty I ever had. Ask for Ronald. He makes the whole experience worthy.

Review №160

2022-08-14 23:09:44

Be Aware !😯 Being a loyal customer for over 6 years. I had a matter regarding my car maintenance. So I decided to call the manager Miss. Salazar because the employees were not very helpful. The manager apologized & comfort me that she would conduct an investigation. I never got a phone call nor a letter in Which I dont have any hope they ever will. So I decided to take my business some were else

Review №161

2023-04-21 17:51:27

Car service communication is terrible. They have had my mothers car for a week and no call with a quote or estimate. She called them after 5 days and the service rep said he’d collect all the paperwork and call her back. She is still waiting on call a day and a half later.

Review №162

2022-07-20 00:14:30

The repair and maintenance department performed excellent service. They provided a way for me to get home while they worked on my vehicle. It was done in a timely manner as stated and they were very careful of the inside as well. Thanks for the amazing service

Review №163

2019-09-14 22:21:43

They were incredibly helpful. Christian and Diamond were both amazing in helping the process of buying the car super easy and flexible. We also had a finance agent too who helped out too and gave us an amazing deal. I felt as first time car buyer, the process was easy and amazing. Christian, was absolutely great and had a great voice when it came to discussing car features. The whole process was absolutely easy and I love my car so much! I will continue shopping with them.

Review №164

2021-08-10 07:35:06

Horrible service. I brought the car in Thursday morning (took 30min just to drop it off) because the airbag sensor is on. I was told it wouldnt be ready until Monday. Comes Monday, and they JUST did the diagnostic test TODAY!! WHY THE HECK DID YOU NEED TO KEEP THE CAR FOR 4 DAYS?????? JUST FOR A DIAGNOSTIC TEST THAT WAS DONE 4DAYS LATER. anyways, they need to order the part and I need too bring it back. The service advisor Kaitlyn was rude! When she called she didnt leave a message, when i called her backed she rudely asked, didnt you hear my message. I said no I didnt get any messages. She rudely made sure I knew she was right and I was wrong. I went in to pick up the car. There were 3 people there in the office. I was there for 10min until someone acknowledged me. Kaitlyn didnt even bother to help me. The gentleman that finally helped us couldnt even tell me anything because hes not the advisor on the car. WORST service ever. I Hope they dont keep the car for a whole week while fixing

Review №165

2022-02-23 00:36:18

Great service this time around. Kaitlyn was on top of it. Notified me of recommendations by the mechanic. I approve of all of them, except replacement of cabin filter. I had filter changed on last service so its still in fair condition. Supposed to change every 30000 miles depending on filter. I was also given discounts and rewards discounts which I thought was really great. Service advisors are supposed to keep you updated on your vehicle during the day of service. Very pleased with my experience this time at Frank Hyundai.

Review №166

2019-04-30 17:28:31

I was helped by George and Sasha. George was great at easing my nerves, as I had never purchased a new car before. I also was in a bit of a hurry. I had a work shift and underestimated the steps to getting a new car. Sasha did a wonderful job explaining the many sign-and-initial documents to me in the most expeditious way possible. I was really grateful I was helped by those two, and would gladly recommend them to others.

Review №167

2022-07-27 05:42:29

Surprised after testing all my levels on my 2021 Tucson, and finding out my wiper fluid was low that they did not fill it with at least water if not windshield wiper cleaner fluid. I believe it should have been a complimentary feature, along with washing off your car. When I had bought my new Sonota several years ago at the Old Drew Ford/Hyundai dealership in La mesa they provided this service each time I visited.free of charge and without needing to request it. I call it great service. Dallas

Review №168

2019-02-03 01:21:45

Eric was awesome! He answered all of our questions and then some. Very detailed and knowledgeable. Whole experience was great. Sasha the finance manager was amazing, very easy quick process and she explained everything so we had no questions when it was all over.

Review №169

2021-11-18 23:39:53

Took my car in for a scheduled maintenance (oil change/tire rotation). I was told it would take an hour to complete. After 90 minutes I politely asked if my car was ready, because from a previous incident at the same dealership I had waited 2 hours in the waiting room and never got notified that it was ready. This time attendant Jason was asked about the status and he rudely said tell him (me) patience is a virtue. I was very upset about the rude remark, but patiently waited in front of Jason as he took his sweet time fumbling through forms even though the maintenance was completed and my car was ready. After an unacceptable wait of about 10 minutes, I asked Jason about how much more time and he responded rudely that he didnt know my name or the vehicle I brought in. Thankfully another employee witnessed Jasons unprofessional behavior and took care of the forms in less than a minute. I might give this dealership another try after this review, but I might consider taking my car to another location to save time and to avoid employees testing my patience.

Review №170

2019-03-26 19:15:16

The salesman who assisted me was very friendly and courteous. He was very thorough in explaining the features of the model I was interested in purchasing. There was no pressure to buy and they did everything they could to get the color I wanted. I was very impressed with the dealership.

Review №171

2021-10-06 14:06:18

I just bought my second car from Frank Hyundai. I went online and found a 2019 Hyundai Kona. It had low miles and was priced right. I electronically filled out a request to check availability. Kim responded in just a few minutes. I made an appointment and went down to the dealership. She greeted me and showed me the car. I was very impressed. She really communicated well and very professional. I had a trade-in and their appraisal of it was very fair. I needed to show the car to my wife and they let me have it for the afternoon. We returned and purchased the car. We went into finance and Danielle did the paperwork. We had our own credit union financing and she was very friendly and not pushy about anything. She did a fantastic job. Not pushy and no hard sell. Also Angel the manager remembered me from our first purchase there five years ago. I have nothing but positive things to say about Frank Hyundai and their staff. I think Hyundai is a very good automobile in the treatment by the dealer could not be better. Five stars and keep up the good work.

Review №172

2022-10-29 15:01:39

I was dealing with dealerships for 2 weeks and every place I went they were marked up 8-11k. I reached out to Franks and they negotiated with me over the phone and gave me the price that I needed. They had amazing customer service and I highly recommend going. To them first if your looking for a Hyundai

Review №173

2019-12-31 00:45:21

Frank Hyundai made my shopping experience very enjoyable. Everyone was friendly and efficient. My salesman, Raymond Hale, was very knowledgeable and friendly. He made the process simple, and he was a pleasure to work with. Sasha was our finance girl. She, also, made the whole experience wonderful. I would recommend the dealership to anyone looking for a car.

Review №174

2022-09-01 16:44:09

First the customer service was ABSOLUTELY HORRIBLE. Two of their employees were absolutely rude when I came in on 05 AUG 22 because I was having mechanical problems. The lady told me best she could do was get me an Uber back to base because I’m in the Military. After talking to someone else, I asked if I could leave my car for I handle things at work and come back. One of their Male employees kept trying to get me to sign a paper statement saying I would let them work on my car and pay $160 for the diagnostic test, when I told them multiple times I didn’t want to fix my car right now, I just wanted to trade it in. After a few hours I decided to fix the car and would take it to a different dealership for a trade in. They were terrible at relaying information I had to call for them to tell me “oh, yes your car is ready for pick up I’m sorry.” I picked up my car 30 AUG 22 and my license plate is missing. I have the pictures of my car being dropped off with my plate still on the car. I spoke to their manager and was told “there is nothing we can do, we don’t have it.” I’m now getting new plate and will have legal involved because they lost my plates and all I’m getting is “we don’t have it”Both employees that were beyond disrespectful and were ignoring me and my father who is a Sheriff, when I first got there on 05 AUG 22, areAssistant service manager: Kaitlyn WoodsService advisor: Omar Chavira

Review №175

2023-11-08 00:23:43

Horrible AVOID at all costs! Their staff is knowledgeable they appear to never have an answer for anything. Their lack of communication is at an all times high!!

Review №176

2021-09-18 05:24:16

I recently purchased a car from frank Hyundai. The sales man George Martinez was very helpful and patient with me and answered all of my questions, he made the experience of being a first time buyer very easy and enjoyable. I recommend him for your purchase. Thanks George you were awesome!.

Review №177

2022-07-27 19:16:54

Happy I didn’t end buying my vehicle from here. They claim they don’t do mark ups but added an extra 3k on to the price of the car. They said it was “lo Jack” and window protection. I came in with a trade in, they offered me only 9k for the trade in. The car was selling for 41k. After they ran the numbers the price of the car was still 40k even with the trade in.. not sure how the numbers work there. Went 30 minutes North to another Hyundai dealership and saved nearly 9k. On top of that, I waited in the waiting room for 30 minutes for a sales rep to even help out. Out of the 5 Hyundai dealerships I went to, this was by far the worst.

Review №178

2022-02-06 00:12:08

Great service! The entire process was quick and easy. Very straightforward with pricing and I was able to purchase the car for the quote I was given. Esteban was very friendly and helpful throughout the process and was a pleasure to work with. Highly recommend!!

Review №179

2022-02-20 20:01:35

It was such a great experience car buying with Frank Hyundai. I was in the market for IONIQ5 and contacted several dealership and I got response from Kimberly. I preordered SEL AWD with her. Though I havent seen her in face during all these transactions, communication was very professional with clear indication of what model I get, quote, and VIN number. Upfront pricing was accurate but I was a bit skeptical for such as good price in covid market situation. However, I was wrong!. Upon news that my car arrived, I made appointment and made a visit. David helped us walkthrough car, all paperwork and helped me to setup Apple CarPlay. At the dealership, no drama at all. The price I paid is exactly same as quote I received a month ago, all deposit was recorded properly and I didnt need to show my phone as proof, and final financial document was accurate. Finance manager even provided additional rebate which I didnt expect! This is first time in my life buying car so easy way. There are so many dealership out there makes customer scared before starting one of most important, and should be most enjoyable purchase. At Frank Hyundai, I got such amazing experience yesterday. While waiting for my turn to finalize purchase contract, David guided me to car washing, detailing, in and out. What a great, professional staff!. I really enjoyed working with Frank Hyundai. Keep up the good work!

Review №180

2022-01-27 17:01:22

AC was an Awesome Sales Team Member! The dealership was clean an friendly. Finance had some Nifty automation that made the paperwork seem to go much quicker. I dont know if it did, but it sure seemed as if it did. I am very happy with my purchase. Three out of our five family cars are now HYUNDAI/KIA, and we couldnt be happier!!!

Review №181

2022-06-02 17:41:34

EV Salesman Mario at Frank Hyundai contacted me and offered me a new EV at a good price, so I rescheduled my entire next day to drive hundreds of miles to seal the deal. When I began my long trek to the dealership, I called to inform of my ETA before I got too far.... no more return messages or returned calls. Ghosted! I drove home with a wasted, rescheduled day. He called back hours later to inform me that the car had been sold!! Remember that the dealer contacted me first about the car and asked if I was available the next day, to which I agreed...this was the evening before! Will never understand these kinds of sales practices.

Review №182

2019-04-29 22:32:46

Mario Martinez was great. He cuts to the point and saves us time and money. Because of his help, I got a great deal on a 2019 car. The whole process took 2 hours. Thank you so much for your great service. Also thanks to Sasha for helping us close out the deal.

Review №183

2019-03-16 18:28:22

Went to Franks Used Car Center not expecting much luck after failing to find a used car at two other dealerships but thanks to Grace Gonzales, buying a car couldn’t be easier. She made my experience both fast and enjoyable. Great saleswoman, very polite and just a joy to be around. Next time I need another car, I know who to contact.

Review №184

2021-06-27 17:31:58

My brother & I were very pleased with the wonderful, positive & friendly service that we received yesterday. Darrin went above and beyond helping us find a Tucson. Ervin the finance manager was also great at his job. I will tell others about your dealership. Thanks, Laura

Review №185

2019-02-20 20:09:42

My experience here was great! A good place to get a new or used car! Eric Brown was a awesome sells man. He was cool and knew everything about which cars i was looking for. I believe he cares for the customers and really wants to help them find a great car for them. I recommend everyone to go and visit if youre interested in a new or used car!!

Review №186

2020-01-01 02:04:45

Jorge was amazing at getting us into the car we wanted, and even showed us a better option. He was thoughtful, asked about our personal life and ensured our car matched what we needed. Upon request, Alexander made sure to work our numbers so we were able to afford the car of our dreams. Lastly, Sasha in finance provided a funny, careful, and incredibly thorough review of documents. Buying a car is long and tedious but she made it enjoyable through her humor and tenderness. We love Frank Hyundai!

Review №187

2021-07-10 05:57:46

Would not recommend purchasing from this dealership. The car shipping prices are falsely advertised on the cargurus website and they are not willing to honor the pricing they advertise (or remove the advertisement). Even after that I still was ready to purchase a vehicle from them but unfortunately experienced very poor customer service. I had a simple question that I was curious about and never got an answer even after calling a few different times to follow up and talking to 2 different workers there.

Review №188

2021-10-30 05:37:57

THE WORST car buying experience I have ever had. Found my Tucson online for an excellent price which is worth the ONE star I’m giving it. The sales associate Loren was incredibly unprofessional and if it weren’t for the fact that we wanted that deal we would’ve left right away. He acted as if we were a nuisance. To make matters worse, the dealership left the low jack alarm system turned on and we drove it home and our battery was dead the next morning due to the power leak which we were unaware of at that time. I called the next day frustrated and the lady who was in HR I believe her name was Arecely was so rude to me and finally after begging her she scheduled my car to be looked at. We brought it in and they proceeded to tell us that the battery was fine and they charged it and sent us on our way. My car continued to die while being parked and I had to get it towed, charge the battery MULTIPLE times and beg associates to help me. I sat for LITERAL hours 8 months pregnant with a toddler in the waiting room as they ran diagnostics on my car and nobody cared to give me the courtesy of how much time was left or anything I had to keep asking every 45 minutes. Finally after my car had died for the 5th time in 2 weeks I went in and demanded that they check the battery and my alternator and they AGAIN said there was nothing wrong. So I jumped on google and called my father and he said it sounded like a “power leak” so I mentioned that to the manager of the maintenance side and he finally said they would test for that but it would take 3 days so I happily left my car over the weekend just to find out that it was in fact a power leak due to the alarm system that they failed to even inform me was on my car. All in all this was a nightmare experience. I am a very patient and understanding person who usually can find a positive to every experience but their customer service and lack of willingness to fully find the issue without having to be begged really wore me thin. Be very very wary about buying from this dealership. I am a true believer of customer service going s long way… thankfully I love my car but that has nothing to do with the dealership. If I could give this place 0 stars I would. Beware.

Review №189

2019-02-19 04:01:28

I don’t normally go out of my way to write a yelp review... but people with great customer skills need to get recognized.Grace was very professional & friendly but also knowledgeable. She answered every question/concern I had on getting a used car due to the fact the warranty I got offered.I am extremely satisfied with the car I got and if I ever recommend someone to get a car, I will definitely contact Grace again.I highly recommend her!

Review №190

2021-10-19 00:18:09

Id like to give this place 5 stars because they provided excellent service on what I asked them to take care of. However, when I received my car after they were done working on it, my drivers side window would not roll up. Granted its an old car, salvage title, and the other windows arent in the best condition, but it was working when I dropped it off.They were supportive as far as waiving a diagnostic fee. Theyd check to see whats going on for free, which I was happy about. Theyre still disputing whether or not the window came that way since its a he said, she said now.What Im most upset about though, is that if they are in fact responsible for my window not coming back up, I have to wait another month before I can even bring my car in. That means I have to drive around with my window open for a whole month. Thats what is most upsetting for me as that really limits where I can drive my car.

Review №191

2020-01-06 17:46:22

I recently just purchased my car with Ruby and Sasha. They were not amazing Ruby was so nice, honest and knowledgeable and made looking for a car easy. Once I found the one Sasha walked me through the process of buying a car. This was the easiest car purchased I’ve made. The girls here are amazing! I would recommend they’re service to anyone looking to buy a car. It was easy, painless and didn’t take all day! No complaints here.

Review №192

2022-11-03 21:14:27

This dealership is OUTSTANDING!!! Alexis and Damian made my whole 1st time buying experience seemless and enjoyable. They helped with any and all questions I had and made me feel excited and special throughout the entire experience! My wife and I are now the proud owners of a gorgeous Certified Pre-owned 2020 Hyundai Palisade Limited with 8 years bumper to bumper and powertrain warranty!!! Thank you to everyone at Frank Hyundai for making this purchase so enjoyable and special!!!

Review №193

2021-06-08 19:50:21

I had a horrific service experience. The service coordinator was curt and short. Went in to get air conditioning checked and while there oil change. The air conditioning was out a couple of days before where the temp outside was high. Scheduled service. Was told it took 24 hours for diagnostic. This is at 10am on Thursday. Waited all day Friday for a call back on diagnostics. 3pm called and was brushed off through service operator from service coordinator that car was with technicians. I assumed it was being worked on. Started calling and messaging :/ text help, at 4;30 because I got pit on hold when I called back. Finally got a call back at 6 that air was working ok “tech ran it all day”So I had to wait until the morning to get my car. Had plan that evening but alas had to cancel. The coordinator should have talk to me at 3 and we could have decided then that air was working fine for them (apparently they just run your car to check air conditioning).48 hours for a oil change!

Review №194

2022-01-28 22:48:27

Alexis was great! She is the one to go to! She showed me the car that I bought, took me on the test drive and was there with me throughout the entire process. Frank Hyundai is the place that I recommend! I came from Vista, in the North County, down to Frank Hyundai in National City.

Review №195

2018-07-08 21:04:11

Met with Luis and he was awesome to work with. He is newer to the dealership but very knowledgeable about the cars and helped me with a few models; he is super easy to work with.I told him I wasnt ready to make a decision that day as I was still checking out other manufacturers and their offerings, and he didnt pressure me into staying or making a sale that day. I liked that a lot. He respected my request there and didnt hound me with phone calls every hour asking me to come back in (an experience Ive had elsewhere.)I checked out a few other cars that same day, called Luis the next morning and told him Id be coming back to finalize our deal.The process that day was easy to finish paperwork and drive away in my new car.Thanks Luis!

Review №196

2023-03-02 15:28:24

I have a Kona EV, and Im still figuring out the INs and OUTs of how it works (awesome car, btw)Their service dept is garbage. It seemed like I understood more about how the Kona works than they did. They said it was fine to charge the EV battery to 100% because THAT was due to some manufacturer defect, and reset the charge max from 80-100%.Went home and looked it up. Was a straight up LIE. No EV is currently supposed to be charged above 80% regularly because it degrades the battery. Like this is common knowledge, but they PROBABLY wanted me to log driving habits that would violate the warranty for replacing the battery thats slowly been degrading despite my best efforts. This place is predatory. Im out

Review №197

2019-08-16 08:38:18

Best dealership Ive encountered through the years. I always feel confident that my 2012 sonata will be well serviced. Thank you to all the mechanics, customer service personal. Jose has been my go to guy also Chris, both of them have always been professional and very respectful. Thank you. Looking forward to many more visits to this dealership.

Review №198

2021-08-02 23:18:26

In my 79 years, buying cars along the way, this is the finest dealership I have experienced. Nice people who r fair, honest, and sell an excellent car. A comfortable place. Today Jesus in service helped me with getting the car protectorant.applied. So thorough, professional and kind. Thank u to Frank Hyundai employees for my positive experiences.

Review №199

2022-05-18 22:35:53

Sorry I have to write this but it has been a very difficult experience. I have purchased two cars from Franks. The primary reason for buying the second car was the excellent service I received from my supervising mechanic, Jose. He was wonderful, and was an asset to that business. Unfortunately he left for another dealership and I had no particular supervising mechanic to deal with. I religiously followed the recommendations for service. During the last three appointments I reported that I had to add oil repeatedly between appointments. Nothing wrong was found at any of these appointments, in fact on the last appointment I was told this is customary. A few weeks after my last appointment the check engine light went on and the car stopped on an expressway. I had it towed to a friend of mine that operates a couple of car repair sites. His mechanics reported back that the engine was caked with oil residue, the spark plugs were not working properly due to oil residue. He believe that the original plugs were still being used even though the car had 125000 miles on it. He was reluctant to do further work since the engine was in such bad shape. I called Franks to report on this and was told by the service department that they do not rely on third party opinions and I would have to bring the car in for them to assess, notwithstanding that fact that the car was inoperable. She also said that their calendar was filed for the next 30+ days so they would be unable to even look at the car until then. I then called Hyundai customer service who was amazed at Frank’s response and said the problem may be cover by warranty even though my car had over 100000 miles. They suggested I get the car to another Hyundai dealer and actually made an appointment for me for the next day. I had the car towed to El Cajon Hyundai. They did an inspection and concluded that they needed to start by replacing the spark plugs. Even though it was their conclusion that the problem was not covered by warranty they would replace the plugs at their cost. Unfortunately the car would not start and the engine light would not go off. At this point we did not know what to do. Our Supervising Mechanic at El Cajon, Juan, appealed to Hyundai to cover some of the repair which it eventually did. It agreed to share the cost of a new engine with us 80/20 with them taking the higher percentage. We got the car yesterday. Don’t know the specifics on all the service calls I had at Franks in the last 5 years, but something was very wrong. The lack of concern on their part when I called was shocking. I was very impressed with Juan at El Cajon Hyundai and with Hyundai as a company, but very disappointed in Franks in many ways.