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Fontana Mazda Service in Fontana

4.6 (91) 16800 S Highland Ave, Fontana, CA 92336, United States

Location on the map

Fontana, San Bernardino County, California, US

Phone: +1 909-371-2320
Site: https://fontanamazda.com/car...

Opening hours

Monday:7 AM–5 PM
Tuesday:7 AM–5 PM
Wednesday:7 AM–5 PM
Thursday:7 AM–5 PM
Friday:7 AM–5 PM
Saturday:7 AM–4 PM
Sunday:Closed

Edit info

Total reviews rating 4.6

91 Reviews for Fontana Mazda Service 2024:

Review №1

2024-04-05 00:18:00

Edgar was amazing. He answered all my questions and addressed all my concerns. He was very helpful in getting the car I wanted and the payments I could afford without breaking the bank. I never felt rushed or pressured to buy a car. 1 week after driving my new Mazda3, I feel that this was the perfect buy and couldnt have done it without Edgars help. I highly recommend talking him when looking for a new Mazda.

Review №2

2023-10-14 16:09:44

Worst service department ever. From the no greeting to having an appointment that they informed me means nothing it will still take 1 hour and 45 minutes to 2 hours regardless of making an appointment. To the time I came with no appointment and they couldnt help me because it was after 1 pm but before 2 pm and they closed at 4pm. I guess I was spoiled by the service Ive been receiving at the Cardinale Way Mazda in Las Vegas, id rather drive the 300 miles than pay my money which is also $40 to $50 more for the same car service with no customer service. Bottom line Mazda of Fontana SUCKS.

Review №3

2024-05-23 18:14:19

The service department was efficient and provided a loaner for the day due to the amount of items the vehicle required.

Review №4

2024-05-14 23:53:04

Mitchell was amazing! Very professional didnt mind answering all my questions! Highly recommended!

Review №5

2022-09-09 04:08:00

Great service department! Friendly, professional, knowledgeable, and efficient staff. The video of the vehicle diagnostic inspection they send out to you before doing any work is really innovative and makes you feel knowledgeably included in any repair decisions. Our vehicle was delivered when promised, hand washed and ready to go. Their service specials can also save you some money. Highly recommend these guys!

Review №6

2023-06-13 13:35:13

The ladies and gentlemen are very friendly. The wait is a bit long depending on the day and type of service you may need, or any underlying issues your vehicle may have, but they provide you with snacks and drinks and comfortable seating area.

Review №7

2022-12-28 20:35:39

Had to come in last minute right before Christmas for a new battery because my car died completely. They charged me $400 to tell me I needed a new battery because it failed their battery test, but they covered it up under diagnosis and labor. On top of that, another $200 for the battery itself. They will do anything for more money. They are just here to scam you.

Review №8

2021-04-15 21:21:05

Good car buying experience overall but salesmen tend to lie in order to shut you up and set you to the side. I bought a car and was supposed to get a very minor cosmetic repair done that same night. After 3 weeks passed I finally got what I needed but had to keep calling and nagging to check on the status of my needs. When I would call the sales representative who helped me he would either say that he was busy and would call me back (he usually never did) or he would call me back to say that my order was put in and it would be delivered. I finally got so annoyed and I called the parts department and had to talk to someone from there and he was able to help me and had what I needed by the next day.

Review №9

2020-07-28 22:24:57

Amazing dealership!!! Very convenient and efficient checking you in and out. Dealt with Cesar who was a pleasure. Called me 30 minutes before my car was ready. They did a great job cleaning my car when it was serviced. Will definitely be returning.

Review №10

2021-06-02 20:02:58

I was very impressed with the quality and professionalism of the entire team. I will be taking my vehicle in for future issues in which I am confident that everything will be resolved in a timely manner. Service department Matthew, Juan,and Vanessa were very attentive to my needs, and concerns. I give them all a 10 on the scale for sure.

Review №11

2021-06-02 20:29:36

We bought our Mazda 3 from their. 2 persons, named Jose helped us, one of them was floor manager and the other person was the sell representative. Both of them were very nice and professional! In a car delearship, you need to bargain hard for the price. But what matters to me is how this is being handled. Jose did it in a very professional and nicest way possible. He will definitely do great in his career!

Review №12

2020-05-08 15:11:50

Went to Mazda to get my free oil change for healthcare workers. Didn’t own a Mazda, but it was not a problem. Oil change was done within 45 minutes of appointment arrival time. They even was my car, and I believe waxed it too. Car paint is way smoother than I remember it. Oil change with synthetic oil was only $60.00. Would’ve gladly paid it. Toyota dealership wanted $100.00. Service staff was very friendly. Dealership very clean. Will definitely come back to get my oil changed. May even buy a Mazda in the future. Keep up the good work guys.

Review №13

2021-05-08 20:17:11

I walked in and was greeted by Juan. He, hands down, has amazing customer service. I told him that even though he sees multiple customers he still greets and treats everyone as if he knows them. If and when I upgrade to a newer model car, it will be at this location because of Juan.

Review №14

2020-10-31 00:26:20

The Fontana Mazda facility has a beautiful showroom/waiting room, with lots of free snacks and beverages. All of the employees are courteous and professional. However my service, basically an oil change with an update to the infotainment system, took more than two hours which I though was excessive. Also the mechanic indicated that the cabin air filter needed to be replaced but the service tech didnt mention this to me so I didnt have the opportunity to have it done while I was there.

Review №15

2020-12-10 21:42:30

I would not recommend this dealership due to their poor communication/follow up and the excessive wait time for repairs. I bought a used vehicle from them in the middle of October. It took almost two months for them to follow thru with the repairs to the vehicle that were promised in my sales contract. Nobody followed up with me to schedule an appointment for the repairs, as I was promised during the sale. The salesman called the next day to see how I liked the car. I asked about getting my repairs and he said Id get a call from the service department within a few days. Nobody ever called. I called them after 2 weeks. Once I brought my car in I was told they needed to order the parts. Ok, no problem. I was told Id get a call within a week once it arrived. I waited two weeks, still no call. I called and the part was in but then they had to send it out to match paint. Ok, no problem. I was told Id get a call within a few days once it came back. This was the week of Thanksgiving, so I waited an extra week and a half just to be sure. Nobody ever called me. I called multiple times and left multiple messages. Nobody ever returned my call! I spoke with someone that put me on hold for so long that I hung up after 15 minutes because I had to return to work. Now were in December and I dont know what to do, so I called the salesman that I bought the car from to see if maybe he could get someone to return my call and let me know whats going on. He returned my call the same day. Thank you Raza! He told me they had to send it out again because the color wasnt right and it would be back within ten days. Ok, the service guy could have called and told me that. The next day I got a call from the salesman saying the part was there and I could bring my car in whenever it was convenient for me. I went the next day. They took my car back fairly quickly and I could see my car being worked on thru the window. Once the car was done I got a call saying it was done and being washed. I told the service guy that I was there at the dealership waiting. He walked around the corner and handed me my paperwork saying it would be out soon and to see the cashier. I did, then went back to where I had been waiting. I stood there waiting for my car for at least another half an hour. Nobody came to give me my keys. The service guy went walking past and saw me still standing there. He did a double take and came back with my keys. Apparently my car had been brought around while I was with the cashier but I never saw it because I wasnt in view of the window and where they parked it. He said sorry for the wait and handed me my keys. Im a patient person and I understand that places are short staffed due to covid. I dont know if thats the case here, but the lack of communication, unreturned phone calls and excessive wait time for parts is unprofessional. Id expect them to provide the same courtesy to all their customers, whether they buy used or new, Mazda or any other brand vehicle they sell. I hope I never have to bring my car back to this dealership again.

Review №16

2021-06-05 23:16:46

Their detail/body shop is about 20 miles away, and it took the detail/body shop about 80 miles to complete buffing out my car because of errors in their work. Glad the dealer stayed up on them to complete the work on my car satisfactory. I just wished they didnt have to put 80 miles on my car and use 40% of my fuel (they left the car running for 30 mins a few times). Body/detail shop is Dynamic Collision Center Redlands.

Review №17

2023-08-15 14:08:21

Im sorry but I have to be honest from sales to service they only get one star from me. On the contrary, they do have a great snack bar!

Review №18

2021-02-26 23:41:00

The service department is top-notch. The service reps explain things very carefully. Nice big waiting area with the large TV. The place is very clean. Thank you for the snacks and hot coffee. Thanks for the car wash.

Review №19

2020-07-15 05:48:07

Had such a great experience purchasing my new CX5! They had me in and out very quickly and helped me throughout the entire process. Would definitely recommend this location to my friends and family.Thank you for the best service!

Review №20

2021-02-19 02:39:32

I purchased a new car at Mazda Fontana. I had a great experience with Christian Roth. Very patient and professional young man. Beautiful facility and will definitely recommend to friends and family.

Review №21

2021-04-21 21:36:28

Well had a 7: 40 appt ..check in at 7:51...waited for 2 hrs and saw other get their cars done that came in after me. i asked about my car, then they said they didnt have fitler...rep said oh its on the way..still one hour later nothing...so i asked for my car and left..all i wanted was a simple oil change that i have paid for in advance to make things simple . i will be contacting corporate office to see if i can get a refund on future oil changes.

Review №22

2021-03-05 02:11:33

I knew I wanted a new car. Mazda Fontana had the best deals and the largest inventory. Jose helped me find the car I wanted and was great at explaining everything and working with me to get the best deal. Thanks to him I had a great car buying experience.

Review №23

2020-12-31 17:25:22

The staff is very friendly, professional, and helpful. The show room is beautiful and the concessions provided for visitors are great. They have lost off options for beverages and snacks. I also really like their music selection.

Review №24

2021-04-23 15:19:51

Ive brought my Mazda 3 to the Fontana location a few times and each time Ive been comforted by the honesty and professionalism of the service providers. Very thankful to them for keeping my car in mint condition.

Review №25

2023-08-30 14:10:16

Terrible Experience. I was booked at 930am last Aug 26 but no one assisted and let me wait for an hour. The guy personnel was rude and really has no idea on what is customer service.

Review №26

2020-12-13 17:38:21

I dealt with Ernesto at the service center and he was extremely kind and understanding. The service was fast and professional. The location is well maintained, quiet, and everyone was welcoming. Ill definitely be back again.

Review №27

2020-07-24 20:04:21

Kasey, Ricardo, & Helen were great! Got me into the car that I wanted and worked with me. Forever grateful for them. Loving my CX-5 Mazda 2020. Keep up the great work Mazda Fontana!

Review №28

2021-01-20 21:23:30

I came into to have my tire pressure looked at after getting a low pressure warning they were so helpful and quick! I also felt so safe while waiting everyone wore masks and kept a safe distance!

Review №29

2020-08-26 20:45:29

Cesar was super friendly and also professional at the same time. My services were completed within a timely manner and I was notified to pick up my car whenever was comfortable.

Review №30

2021-01-22 00:02:24

I took my car for regular service and I was treated promptly and with respect. I was also greeted by couple of the managers. I definitely recommend using their services.

Review №31

2021-01-21 19:27:18

Very nice and knowledgeable of the Mazda3 that I bought. I felt very comfortable when making the deal. Christian was a great salesman and made me feel at home with becoming a Mazda family.

Review №32

2020-12-28 21:03:37

Ernesto was super helpful and very welcoming! He kept me up to date with what my car needed done and was also honest, which I greatly appreciated!

Review №33

2021-05-25 16:27:41

Update** Since calling them April 20th to be removed of all marketing, I am still receiving mail to buy back a car I dont own any longer. To think that when you take your car for a error message years later you will be bombarded with calls and mail that wont stop.

Review №34

2020-08-06 20:08:49

It was my first time there, the staff was very friendly, and polite. Chris helped me in the service department, and was very friendly and efficient in his work. Thank you Fontana Mazda.

Review №35

2020-07-01 02:44:45

Solicitous customer service. Extremely responsive and absolutely no gimmickry, gotchas or shady dealings. They are straight shooters and it was a pleasure all-round. Especially appreciated working with Raza Agha and Sales Manager David Wilson.

Review №36

2021-05-05 20:21:03

The best service came afterwards where they contact me non stop, over and over and over asking for review or rating. This is the fourth review. Amazing service. I love them. Please stop. Ill even pay to stop these constant requests.

Review №37

2020-10-20 18:40:55

Always a great experience at Fontana Mazda for my oil change services. Very kind and professional.Also, thank you to Juan Orozco for being a great advisor.

Review №38

2020-12-15 21:24:55

This is really and truly professional business, the staff is the best around for miles and they treat you like family. I will recommend this dealership to any and everyone on the planet! Thank you Fontana Mazda service

Review №39

2021-02-27 21:07:17

Great service advisor!! Fast turn around time! Im definitely going back and i highly recommend them to anyone i know that needs service.

Review №40

2021-09-04 17:28:52

Service is very friendly and helpful. They have a great deal on a oil change tire rotation 3 pack, I recommend buying this if it is offered to you.

Review №41

2021-06-14 20:18:11

I purchased a 2021 MAZDA CX-5. Ms Katrena Davi, Assistant Internet Director & Mr Aaron Mixco, Product Specialist were exceptional with their professionalism and concern about me, the customer. They showed the care & confidence to perform was necessary for purchasing a vehicle from Fontana Mazda.

Review №42

2021-05-01 03:34:28

I went in for my oil change and Maria took care of me! If you go to Fontana Mazda ask for Maria. Quick and easy no hassle. Thank you for you amazing service Maria!

Review №43

2022-05-10 17:20:57

The best.Love the effort they do to solve each and everyDetail to make your buying experience uniqueAnd also the car services are outstanding.

Review №44

2021-01-06 22:00:35

Since my previous ontario dealer dumped the mazda brand this dealer in fontana was a great find to keep my tribute in shape. my only suggestion is for you to open an account with Lyft or Uber to provide real time shuttle service for your customers both to and from your business.

Review №45

2021-02-26 01:36:50

They are always friendly, professional and diligent. No stress whatsoever to get my car serviced. Like the place alot.

Review №46

2020-07-07 20:03:19

They were on time, very professional, I didnt feel pressured into doing other work than what I brought it for, etc. Ive always had great experiences with your dealership. Thank you

Review №47

2021-03-26 20:49:49

Hit something on the freeway and it broke my wheel trim. They ordered the part, attached it back and gave my car a wash. They are friendly, professional and efficient!!

Review №48

2022-10-18 19:45:26

As always great service and good customer service as well. Its just as nice and friendly as day one wen they opened up.

Review №49

2021-06-05 02:10:52

I was not happy having a new car 18 months old that needed a new water pump and my gaskets were leaking under the valve cover . Not happy . They did give me a loaner car to use while it was being fixed . I hope I did not buy a lemon

Review №50

2020-07-05 15:44:49

Service advisors are very friendly and helpful. The dealership itself is a very modern and comfortable place to spend time.

Review №51

2024-04-03 20:58:26

Great service overall 👏

Review №52

2021-04-17 20:04:46

People were very helpful. Had a little miscommunication during the service but was handles very well and resolved professionally.

Review №53

2021-05-21 18:15:54

We purchased a new Mazda CX 30. The process was easy and quick with professionalism and knowledge demonstrated by everyone.

Review №54

2023-07-28 16:45:48

Always over booked services and typical shady dealership tactics

Review №55

2020-11-14 21:17:12

Vanessa and the entire Service Department are awesome! I love Fontana Mazda... they take care of you!

Review №56

2021-04-01 14:54:54

Purchased a 2020 Mazda CX-5. The sales team was excellent especially Christian Roth

Review №57

2021-06-07 21:40:06

From Mr Lawson the salesman to the finance and the service departments everyone was professional and knowledgeable and a pleasure to deal with. 😀

Review №58

2020-07-29 20:51:54

Good communication, polite and I really felt that the service department team wanted to ensure my satisfaction

Review №59

2022-03-07 23:50:44

Service technician Maria isnt understanding at all, brushes off what you say and gives you attitude when discussing any issue you have had with the service.

Review №60

2020-12-20 22:07:30

I called to get Android Auto installed on my Mazda CX5. They got me in right away and had it back within a few hours.

Review №61

2021-01-26 22:42:01

The representative Juan Orozco listened to my concerns and followed through for me to feel good about issues with my car.

Review №62

2020-12-01 23:12:30

Bought a car from them. They were very courteous and honest with me which I appreciated.

Review №63

2021-05-14 21:05:50

Very kind employees fast service I was there for a airbag recall

Review №64

2020-09-30 20:53:49

Great customer service..Mr. Rivas was well informed and straight forward..thank you again for the help..

Review №65

2021-03-17 21:40:36

Great support from Chris. He really provided outstanding customer service.

Review №66

2021-04-22 22:31:50

The customer service Juan was exceptional, your service was excellent also, thank you again

Review №67

2020-10-16 20:08:37

I didn’t have an appointment and they took my car in on a Saturday and got it done really fast

Review №68

2022-08-19 17:24:19

Several visits to parts department they were great

Review №69

2020-08-22 12:16:07

Welcoming,Beautiful, Comfortable...service writers and personnel very professional and helpful. THANX

Review №70

2020-09-20 15:50:35

Just bought the car noticed a few things that didnt look right. They corrected the issues.

Review №71

2020-09-23 20:05:39

Excellent and timely service. Juan is the best! 5*.

Review №72

2021-02-05 21:20:32

Service was done promptly and had good communication with the service Dept.

Review №73

2020-08-26 11:40:05

Fast and professional service. Clean facilities and knowledgeable staff.

Review №74

2021-03-11 21:28:13

Mentioned washed my car on paper work but it didnt!!!

Review №75

2021-04-25 20:54:40

Great service. Fast and easy.

Review №76

2021-06-20 20:07:18

Friendly, kind and helpful, great service

Review №77

2021-03-02 21:45:07

Good service and very helpful and friendly.

Review №78

2023-10-21 17:09:37

Faster cervice

Review №79

2023-06-23 15:43:47

Excellent service

Review №80

2021-05-23 16:01:27

Fast, friendly and clean

Review №81

2021-04-16 21:53:57

Excellent customer service

Review №82

2020-12-17 21:45:15

Terrible service dept.

Review №83

2021-05-28 20:03:34

Great service!

Review №84

2021-01-05 23:35:59

Amazing service

Review №85

2020-12-06 22:28:05

Great

Review №86

2020-12-30 21:53:57

Good atmosphere

Review №87

2021-04-28 20:41:31

Good servuce

Review №88

2021-02-16 23:16:20

Service is good,

Review №89

2021-10-28 17:20:43

Great service

Review №90

2021-04-08 18:46:59

Review №91

2021-07-23 18:59:38

Excellent attention.