Fix Auto Escondido in Escondido

Review №1

2024-02-18 16:36:24

Brought in my car for a small fix and they made it look brand new! Great communication and very informative with everything going on. Highly recommend! Friendly staff! Also only shop that would work on my car with my aftermarket front splitter! So kind of them to help me.

Review №2

2024-05-17 18:40:29

My experience with Fix Auto was super smooth. I was referred by my coworkers and even though the work needed on my car was very minimal (mainly scratches) they did a super great job with matching the paint color, the service was fast and smooth. Always kept me on the loop with everything. Customer service was excellent. Thank you!

Review №3

2024-05-15 18:25:24

The best experience! my car was fixed within 1 week, Enrique was awesome in communicating all the updates with the repairs and when my car would be done. Gloria at front desk was the sweetest and made sure we got a ride to enterprise for the rental. I would definitely recommend fix auto! :)

Review №4

2024-03-26 18:25:20

My car was rear-ended just four weeks before an out-of-town family reunion. My insurance company, The Hartford, suggested I bring my car to Fix Auto Escondido.They were GREAT! They kept in touch with me via text message 2 times a week. Customer service was wonderful and when I picked-up my car it had been washed and vacuumed. It looked like it had been detailed.If you are ever in need of a Body Shop, I highly recommend Fix Auto Escondido. Nice people, beautiful work!

Review №5

2024-06-25 14:11:58

Dang it, this place has so many good reviews, but unfortunately, when I got my repairs, my experience wasn’t so great. My passenger side door was re-assembled incorrectly, and my right side speaker wires were never reconnected during the re-assemble. No sound on the speakers. I also didn’t receive an alignment, even though my insurance stated it was to be covered after the accident. Finally, Claudia, my advisor, was extremely rude and made me feel like a burden for asking multiple questions about my vehicle repairs. She had an unpleasant attitude, and lacks the customer service skills needed to be able to uphold the company’s reputation. Needless to say, I took my car to Toyota after, and they did the alignment, took apart my door again, and reconnected the speaker wires correctly…because at the end of the day, I’d rather spend more money and be treated respectfully, than return to fix auto, deal with Claudia, and have them fix their own mistakes for free.

Review №6

2024-06-26 21:52:49

Poor customer service, longtime repair and very shady businessI got rear-ended on Jan 15th, contacted my insurance ( Farmers ) and they recommendedFix Auto Escondido to take my car for repair. Wish I’ve never done that.Claudia came out, introduced herself and explained that they would take everything apartand would give estimate of repair by the next couple days.I did not hear back from her for a whole week, then I called and she said” oh I was aboutto call you” so she explained the damage to the car and she said the estimated cost isabout $12K and would take about 15 weeks!!The insurance company covered only 20 days of rental. What was I going to do for therest of the 15 weeks? I went back and forth with her, but I got to a point that I waswasting my time as she did not understand, or she did not basically care.After going back and forth several times with my insurance company, my insuranceagent, recommended that if I could find another repair shop who could get the repairdone quicker, we could pull the car out and took it there, but since they had started therepair, nobody else would touch her.I got the estimated repair cost and time from my insurance agent which was generatedby Claudia at 2/9/2024 10:38:54 AM, $12114.02 and 94.2 hours of labor, she hasalready confirmed at that time they have ordered all the parts and have them all at therepair shop.So, I called her and asked her since they have all the parts and with the estimation of 94hours of labor, so where is that 15 weeks come from? She denied that and she kepttelling me that it was a big repair and could not be done sooner.In mid-April, they called and said the car was ready. I was not able to pick up the car tillmid-May, so I went in there, the lady behind the counter asked me to sign the paperwork and asked me to pay the deduction asked if I could see the car first.My dad and I went outside and met the general manager, he was showing us the back ofthe car and explaining of how great of a job they had done and did not look like that itwas in the accident at all and …., the second my dad went around the car and to thefront, he said “ oh we did not touch the front”.My dad noticed that the windshield was cracked, and as soon as we mentioned that, “ohwe noticed that yesterday” he said and then he was trying to say the windshield waschipped before and cracked because the car was sitting there for a couple of months.Supper shady!!!He was even trying to have me pay the deductible and take the car and send someoneinto my house to replace the windshield. I told him no and the windshield needs to bereplaced before I pay the deductible, he did not seem happy at all.I also found out that they have even tried to put an aftermarket windshield, but since theycould not calibrate it, hey had to get an OEM one. But they did not use the original rearcamera.The most annoying part was when I looked at the total repair cost, they are charging$19,211.46 for a $26,000 car.With that all being said, the car could have been total lost if they have provided theaccurate estimate at the first place, and I did not have to wait so long to get her back andit cost me over $3000 for that time being. They kept the cost at 73% so they can get themoney from the insurance company.I would stay away from these guys, and I would not recommend even consider takingyour cars there.

Review №7

2023-03-10 20:36:15

My car was involved in a hit and run by somebody and I decided to get the car repaired, using fix auto they were in detail with what was going on with my car and handled almost everything with the insurance to where I didn’t have to deal with them as dealing with insurance is annoying. I was really pleased that would call me and give me updates frequently, also the work that was done for the price they fixed everything plus some with a wax and clean the car came back like if I had just bought it. Very satisfied with everything overall and will definitely be using again and recommending!

Review №8

2024-04-09 20:10:37

Hi my name is Benjamin,Took two of my vw and the first one after they “finished it” and returned it to me. I took a look under the hood and one of the bolts was bent compared to the other side and my driverside window was rattling but fixed it once I mentioned it and said it was a loose bolt smhThe second car took longer than what the person “fixing it” said and a poor job as the pictures show 😞 I will never bring noir recommend FIXIT AUTO to anyone with a new car. Good people, don’t get me wrong but poor work skills as shown and if you do take it here make sure to look around where the damage was at because there could be damage still around that area where they fixed it.

Review №9

2024-04-24 19:28:49

Absolutely phenomenal service! I dont think I have ever dealt with a company so professional. They kept me informed on a daily basis as to the progress of the repairs. Also, they arranged everything with the rental car. When I picked up my car, they had everything perfect and ready to go. You wont find a better auto repair shop.

Review №10

2024-01-27 23:05:54

My experience with Fix Auto has been phenomenal from beginning to end! With no personal experience in insurance related repairs, every team member in the office and even the General Manager Byron was so patient, informative, and kind. They over communicated the process of my rental and their repair plans with frequent updates, all while respecting my busy schedule. They went above and beyond to complete my repair well ahead of the initial completion date, in a way I can tell is just their normal standard of commitment.I’ll ABSOLUTELY be back!