Fix Auto Alameda in Alameda

Review №1

2024-05-20 18:19:53

Fix Auto Alameda did amazing repairs on my Kia Forte. I was referred to them through my insurance but after experiencing their services I would return for services in the future and recommend them to my network ! The repairs took less time than expected, the staff was courteous, and the repairs are impressive (no sign of the damage… at all!)!

Review №2

2024-03-02 01:31:16

My experience with Fix Auto Alameda has been nothing but outstanding from start to finish. They have a modern spacious new facility located on Clement Street that is very well equipped and staffed. Ricky was my contact person, who is very professional, organized, friendly, an absolute pleasure to work with. He did the estimate for my honda fit which sustained damage due to impact sustained to my front bumper, hood, and internal framing, which was knocked out of alignment. They were very busy when i took my car in, but within a very reasonable time, Ricky had emailed back to me a detailed estimate item by item breakdown on parts, and labor that needed to be done. During the repair process, Ricky kept me well informed by text every couple days on the progress of the repair. Any delays due to parts availability or additonal damage found he relayed to me by text. I received my vehicle back yesterday as promised, and it looks as beautiful as the day i bought it back in 2016. Their work is absolutely first rate, the panel alignment especially around the hood and side panel is as straight as an arrow. One added advantage of their current location, is that they are located within two blocks of Enterprise Rental Car located on Blanding Ave. which makes it super convenient to pickup and dropoff my rental. I highly recommend this auto body shop, wish more establishments were run this well.

Review №3

2024-06-15 02:11:12

I have used Fix Auto’s services for at least 4 times over the past 10 years (sad for me!). The staff is always pleasant and professional, dealing with insurance companies with their help is always painless, and the repair works are beyond excellent.I was always kept informed of the progress, there are never surprises, and they always finish on time as promised.Their new location is also very convenient for me. I highly recommend Fix Auto.

Review №4

2024-05-15 18:17:12

Fix Auto in Alameda is the best. 10 out of 10 customer service. They coordinated my car rental kept me informed everything was ready when I dropped it off. They told me when I came to pick up my car that I could just bring the rental car there and they would coordinate getting it back. In a world where customer service is void these days, I really appreciate Great customer service. And they did a great job on my car

Review №5

2024-05-31 19:37:07

Fix Auto was professional and timely. I had communication through them the whole time my car was there. They did a great job and when I picked up my car, it was beautifully fixed and cleaned inside and out. I’ve never had such wonderful service at a car shop. I would recommend them and use them again.

Review №6

2024-06-22 16:09:06

I’ve been a customer of Fix Auto when it used to be Alameda Collision, and can honestly say the reason I come here everytime is the excellent customer service and empathetic approach received from the employees. Jennifer is a friendly, approachable, kind, professional and beyond amazing person to work with. It is such a stress to deal with unexpected circumstances and she made the process so easy. In addition, a gentleman who I met in the initial intake, I believe his name is Cesar. He was extensively kind and an excellent person to work with. He took the time to inspect my vehicle and attentively listened to my concerns. Despite that I was dealing with a severe allergy and made every effort to stay engaged with my throughout the intake process. I highly recommend this shop to anyone that appreciates the quality of services this team provides.

Review №7

2024-02-28 20:21:26

Were really professional and got the work done in the time they estimated. Had a major scrape against the side of my car. They washed the outside and cleaned the inside. Would highly recommend them if you need auto body repair to your car.

Review №8

2024-04-27 19:17:35

Top to bottom, Fix Auto was awesome to work with. Jennifer and the rest of the staff were really helpful and made me feel welcome. Their offices are clean and well stocked with refreshments and everyone was incredibly nice. The staff was transparent with the work I would need to have done on my car and correctly managed my expectations on when the work would be completed. I hope I don’t scrape up my bumper again but if I do, Fix Auto will have my business forever.

Review №9

2024-05-04 21:09:39

They did an amazing job on my car; since this was all handled by someone else’s insurance I felt especially appreciative of the care they took making sure I was satisfied. They replaced my bumper after I was rear ended and fixed a couple other things for me as well. Plus they fully cleaned the inside of my car-it hasn’t been this clean since I owned it, I swear. They were also really nice and really professional. I highly recommend them.

Review №10

2023-04-02 21:13:42

I was in a car accident in January which resulted the other vehicle hitting my passenger rear end side. The damages were major (see below) and I was very, very impressed with the results of my vehicle. Fix Auto did an amazing job with repairs, paint color, and most importantly, keeping me updated with the timeline of my vehicle.Shout out to Ricardo and the team for the amazing job they did on the vehicle. There was constant communication and it was worth the two month wait. Its like nothing ever happened to the vehicle.Upon arrival, I was greeted, explained the repairs, and just an overall welcoming place. Below are before and after pictures of the work. Nothing like having your own vehicle again!