Presentation on Map Reviews Nearby

First Nissan of Simi Valley in Simi Valley

4.6 (199) 2325 First St, Simi Valley, CA 93065, United States

Location on the map

Simi Valley, Ventura County, California, US

Phone: +1 805-842-3138
Site: https://1stnissan.com/

Opening hours

Monday:9 AM–8 PM
Tuesday:9 AM–8 PM
Wednesday:9 AM–8 PM
Thursday:9 AM–8 PM
Friday:9 AM–8 PM
Saturday:9 AM–8 PM
Sunday:10 AM–7 PM

Edit info

Total reviews rating 4.6

199 Reviews for First Nissan of Simi Valley 2024:

Review №1

2024-05-25 16:32:37

One of the best experiences Ive had in the service automotive industry. Christopher was A+ with customer service. He explained with detail what my vehicle needed and was not pushy to sell at all. I had the pleasure of meeting him and Jordan, the Service Manager, who also is a wonder of a person.The ambience and respect amongst the employees is something you dont see very often. This is my second visit to the service dept and they always deliver. Very glad I have them in Simi.Come by, for all your service needs. They will take care of you.

Review №2

2024-05-10 19:54:38

At first it felt like I was being up-sold a transmission service I did not think I needed. I bought it anyway after Christopher explained what it is and why it most likely was a good thing to do. Not much pressure, though he did emphasize that it would keep problems from developing. Turns out accepting the transmission service did wonders for how my XTerra now drives. The clutch doesnt make noise, and the shifting is easier and smoother.He also tested the battery and recommended replacement. I agreed, though I know I can buy a battery elsewhere and install it myself. Having my battery replaced by First Nissan solved a slowly developing slow cold cranking I had noticed. That too was a very good recommendation.In all, the service I got was well worth the price paid.Because of this kind of experience, I drive from the San Fernando Valley to First Nissan. I know of two Nissan dealerships quite a bit closer to my home. I take the extra time and distance because First Nissan takes outstanding care of my XTerra.

Review №3

2024-05-08 16:26:18

The team at Nissan is amazing. I was kept up to date about my car and what they were working on.The manager, Jordan Balisy is amazing! He went above and beyond to help me with my car, my issue was resolved, and was fixed in a timely manner. I will always have my car serviced at Simi Nissan.

Review №4

2024-06-13 21:19:25

Pedro, Hamid, Bob and Paul in Finance – all were fantastic, and provided us all of the information, and good-humored, warm, down-to-earth reassurance that my wife and I needed during a search to find the right car at the right price, with a number of specific needs in play. We couldnt be happier with the sales & finance departments of First Nissan, and look forward to working with the service department.

Review №5

2024-05-14 00:08:04

I appreciate the friendliness and no pressure approach of the salesperson along with the friendliness of the staff. I felt heard regarding my needs as a potential car buyer and all my questions were answered. My experience was very positive and in the end my needs were met and now I am enjoying an amazing car. I am new to driving an EV car and was provided great information about it and all my questions were answered. I felt taken care of by First Nissan! I would definitely recommend First Nissan to anyone out there looking for their next car! and if you are considering an EV vehicle- do yourself a favor and get in an ARIYA! WOW!!

Review №6

2024-06-03 22:43:43

Real scammers at this service department at first nissan they don’t put an oil change windshield sticker reminder or reset your maintenance reminder for oil change on you cars computer so that you can play the guessing game when you’re vehicle is due for an oil change, they didn’t even inspect and correct tire pressure on my car with one tire at 29 psi and another at 37 psi . That is the most simplest task a mechanic should inspect and correct especially at the dealership and they didn’t honor a manufacture discount after agreeing on a price they jumped it up before charging me and added other fees and it took several calls, and frustrations and complaints to get refunded. Be CAREFUL and think twice before you bring your car to this dealer and save time and money somewhere else, very unprofessional .

Review №7

2024-01-22 20:37:54

I have rewards to use and they were showing me it was not showing on their end so to contact customer service to get it posted to their end so they could apply it to the work I was getting done that day. I called and they informed me that there is nothing they can do and that it was on the dealership guys to fix it. When I informed Martha what was said to me she took my information and said she would call but she never did and was not even going to bother bringing up the situation and was just going to have me pay. I brought it up and she said she tried to create an account for me and it was showing I already have an account so she wasn’t sure why its not posting to the account. I told her how I have been showing her from the beginning I have an account, it’s for this dealership and that I have $63.77 in service points and $250 in Sales. She responded to that saying, “Wow you have a lot in sales I wonder what you can do with that.”. I responded saying I don’t know but I want to use all my service points, she said she would go talk to the manager and see what they could do. This already was making me feel as though she wasn’t listening to me let alone even trying to help; Why create an account if I already have one and then when I show it to her again, avoid the issue at hand. When it came time to pay, she said my original total was $171 but was able to get me a “great” discount so now my total is $138. Reality though my original total was not $171 and I was not getting a $40 discount how she claimed and only got a $23 discount. Apparently that was the best they can do is give me a 15% off but that is not true by any means my step mom works at a Nissan dealership and told me they should have been able to honor it for me, could have taken my information so then it could have been removed from my account. Martha wanted to say next time I come in that just means I will have more rewards but this is now my second time coming and having a terrible experience. First time I was overcharged for something they never put in my car and when I questioned Martha again was the one that helped me, she assured me that it was all correct. I found out it was wrong when I sent the full receipt to my step mom and her service manager went over it and caught how they did over charge me. So I went and got the refund, but now this whole dilemma makes me never want to come back. I came in solely to use my service points, in the end I spent more money then I was planning to since I came with the intention to use my rewards and ended up only getting 15% off and Martha wanted to make it seem like it was the best deal ever and oblivious to how she made me feel. Not appreciated or valued at all as a customer. Never coming back, rather drive all the way to another dealership than to ever have to deal with the chance of being overcharged or not valued.

Review №8

2023-11-29 15:38:19

Excellent service! Quincy, my service advisor, took the time with me, to compare what I wanted done to my car, to determine if it really needed to be done (because it was covered in my last service and there was time to wait to do it at my next service), and also looked at what would be the most cost-effective package for me. He recommended some items that I wouldnt have normally done, but because he was helpful and honest, I took his recommendation and still remained in the budget I had in my mind when I walked in. He was a total gem! You need to keep him!

Review №9

2023-10-21 18:55:11

Overall a great experience. I really appreciated our salesman Francisco. He was very knowledgeable about the vehicle that I purchased and was very willing to explain and help with anything that I may not have understood. He was also very easy-going and easy to talk to. I also really appreciated the sales manager Hamid. He was really willing to work with us to get us the best possible deal on the vehicle. He even introduced a college graduate program to us which was awesome because we were able to get a little bit of the discount on the vehicle as well. I also really appreciate that he was very patient with me and my family. The financial officer, Paul Woo, was also very helpful and was able to explain the financials well as well as help us with insurances and overall he was able to get us in and out quickly. Overall, this experience was amazing and I would definitely recommend. Im glad I came her smooth process.

Review №10

2024-02-07 17:25:24

I recommend everyone to do their oil change services at simi valley Nissan dealership.Their prices are very low compared with other oil change service places.Also the people that works there is amazing specially MARTHA at the front desk .Thanks Martha.

Review №11

2024-05-16 01:09:43

Amazing experience from start to finish. We arrived late to the appointment and they still made it fast and efficient. Highly recommend the staff.

Review №12

2024-04-13 14:20:54

Jeff Faeber was wonderful, great greeter, very polite and professional. This part of my visit was an 10.But Cost of estimated service, was exceedingly high..

Review №13

2024-02-23 21:52:59

Adam Perciado was extremely helpful in helping me to chosing my new Rogue SL. The sales manager was great and helped me get an awesome deal that is not costing me too much more than what I was paying for my Kia Sportage, which I traded in for the Rogue. Top notch dealership.

Review №14

2023-12-08 03:11:28

I competent, slow staff. Brought my car in for a recall service while I signed some paperwork. They returned my car from the service department and then I left. I get a call the next day saying they didn’t actually perform the service, after all. Not even an apology given!

Review №15

2023-12-02 19:10:59

My husband took my car for me. He was told there are two cars before even though he went there with the appointment. It took three hours for oil change,... he had to wait there because no shuttle service was provided.In addition, on the previous appointment we were told my cars brake pads needed to be replaced on the next appointment, but this time they said the brake pad is actually still good, that was confusing.Other dealer provides a quick car wash with the maintenance service, but you dont.

Review №16

2024-04-25 21:40:27

Service department does a great job under my warranty the prices without the warranty are expensive but its not their fault they are nice guys that work hard and give you constant updates the sales department not so much

Review №17

2023-12-13 02:20:25

This is the only Nissan dealership I ever go to and everytime is a great experience. Martha continues to go above and beyond everytime I get my regular oil change. She not only takes care of your vehicle but makes you feel like family while doing so. Hats off to this wonderful woman; thank you for all you do Martha!

Review №18

2024-04-13 17:04:50

I came in for servicing and Hamid saw me in the waiting room and asked if I needed anything. Hamid offered to put me in a new affordable car, and he worked extremely hard to get me in a car I loved and could afford. He was extremely nice, personable, informative, and made me feel like family. I also needed to mention Pedro helped me navigate the cars accessories and helped Hamid with my purchase. Im excited for my new purchase and I would refer Simi Vally Nissan to anyone looking to buy a new vehicle. As a matter of fact, I already referred them to a friend.

Review №19

2023-10-14 18:54:32

Jeff was awesome! Professional and people-friendly. Anticipated my needs and listened to everything I said. The service team was quick and helpful, and we scheduled a service for another item that ended up being covered by warranty. Good stuff all around!

Review №20

2023-08-01 05:40:24

I was in the market to get my daughter her first car. We had been to many dealerships and none compared. The minute we stepped foot at First Nissan we were greeted by Adam. He was kind / sweet and never pushy. Most sales people are pushy and over bearing yet not once did we feel like that here.Adam did such a wonderful job showing us a variety of vehicles and explaining everything in detail about them. We found the perfect car but unfortunately the color we wanted wasn’t at his lot. Adam went above and beyond to get us the car we wanted, he drove quite a distance to bring it back to First Nissan. Bob the Sales Manager was very pleasant to work with as well. He worked his numbers to get us a great deal. I truly appreciate that. They made the process very smooth and to be honest it felt like family. Thank you, Adam and Bob for a wonderful experience purchasing my daughters first car. We will definitely refer others to you.

Review №21

2024-05-24 16:47:00

Greeted at the door, in and out experience. Work done in a timely manner, reviewed recommendations and checked out easy

Review №22

2024-02-02 23:43:37

Jonathan was knowledgeable, courteous and professional. He answered all of my questions. The work on my car was completed quickly and done well. Thank you!

Review №23

2024-01-09 05:50:09

Good service. Checked my car for other needs and asked me if I’d like them done. They fixed all the extra needs quickly!

Review №24

2023-08-16 14:44:49

Martha was very welcoming and helped us through the process very quickly. She is friendly and explained everything thoroughly, so we knew what to expect. She communicated throughout the process and even waited for us to pick up the vehicle. Martha was top notch and a great representative for your business.The car was ready was quickly which was great for us.

Review №25

2023-01-16 20:12:51

Martha communicated throughout my service visit. She was genuinely understanding of my situation and was able to get my repair done quickly and at the best price possible. I try appreciated how well she communicated status and went through the cost share of the repairs being done. I was pleasantly surprised when my costs were $100 lower than anticipated. It was very easy to pay for my repairs online ahead of pickup, and when I arrived I received my repaired vehicle quickly. It was truly a no hassle and easy experience. Thank you Martha and First Nissan for the world class service you provided! That’s how you do it. Kudos to you!

Review №26

2023-06-10 15:40:01

Adam was warm and welcoming when I came on the lot. He knew from the get go what I was looking for and steered me in the right direction. He was also very knowledgeable about the car I selected. Bob was wonderful in getting the deal done within our monthly budget. Both Adam and Bob made my car buying experience seamless. Thank you to both of you!! I love my car!

Review №27

2023-11-10 01:47:08

Vincent was wonderful as always, very pleasant when checking in and out and kept me informed. My Kick is running fantastic and I appreciate your services. See you next time!

Review №28

2024-04-22 16:40:51

Great place to buy a car! staff were great! i would highly recommend checking them out

Review №29

2024-05-17 18:00:51

Fast courteous service along with information that instills confifidance that I will have no problems with the service.

Review №30

2023-11-09 18:57:21

Vincent, my service advisor at Nissan was great. He was friendly, professional, and did a great job at explaining the services my vehicle required and getting them ordered and scheduled.

Review №31

2023-11-29 17:06:51

Had a pleasant experience with Martha the service rep. The oil change and wash were done in a timely fashion and any concerns about the car were communicated to me clearly.

Review №32

2017-06-13 22:39:54

I traded in my Nissan Titan 2012 for a new Titan XD with Cummins turbo-diesel engine. Fairness and respect are the words that come to mind. Everyone treated me well and made buying my fifth new Nissan a pleasure.

Review №33

2023-07-30 18:42:50

Tyler and Bob could not have been more kind, patient and helpful with us when buying our daughters first car. They even stayed past closing time to help us out and did everything to help us feel comfortable with the experience.

Review №34

2023-09-18 18:47:18

Giving this business a 3star. They no longer offer shuttle service for customers or courtesy vehicles, although the services take extremely long to complete. 2 hours for an oil change and have or more day for a sensor. They wonder why I dont come to the dealership to get anything repaired or serviced. They charge too much as well, the Nissan i bought here 6 yrs agohas had two recalls, the door handles are loose and the rubber window seal has came unglued. Not happy with the brand or service location.

Review №35

2023-10-25 21:20:13

I’am so impress with my visit at Nissan thank you for your honesty about my truck so grateful my truck didn’t need brakes. It’s a pleasure to have a honest friendly place to take my truck. Thank you !! Richard Smith

Review №36

2022-08-20 17:49:23

Martha in the service department was great! She was professional yet very friendly and outgoing. She made sure to keep me informed on the status and was quick to get my car taken care of. The entire process was easy and smooth. The checkout process was extremely quick and I enjoyed having a conversation with both her and the other employee. He was newer to the company, I believe a couple days if I remember correctly, but his customer service was on point as well. Initially, I was bummed to hear that Robert was not there however, Definitely would come back because of these two!

Review №37

2023-10-10 18:36:46

After a long wait time to get a service rep to answer the phone, had to hang up a few days before, Martha was able to get me a service appointment a few days later.She suggested that I leave both car fobs for reprogramming and if any did not work to replace them with a new fob.One day later the service dept got both fobs working. One was reprogrammed, the other was new.

Review №38

2023-05-07 18:19:52

Vincent my tech was committed that I learn how to use the equipment correctly along with Hyman. Both reps were extremely polite and courteous. Vincent also kept me informed on how the job was coming along, and answered all of my questions It was a greatand enjoyable experience

Review №39

2023-12-28 15:07:40

Highly recommended the people are great help me a lot to understand buying a car especially to Adam who is my sales representative

Review №40

2024-05-16 01:12:37

Highly recommend the staff the entire sales experience was smooth and fast.

Review №41

2022-10-15 00:28:54

So nice dealing with a dealership that values its customers. Everyone was very professional while still having that family feeling with us as repeat customers. We valued the experience with our Sentra purchase last year and were so happy that we returned to purchase a second vehicle. Its really nice to see the same people we dealt last time. Really love being treated with respect, and by the was the service department is exceptional!

Review №42

2022-11-18 20:46:51

I felt like family. For the very first time I felt that I was treated with my decision in mind and not the sellers. My husband and I were extremely happy and satisfied. I would like to commend the following, Edgar, Hamid and Paul made us feel though the paperwork can be overwhelming the experience can be humanized by a simple family conversation. At the end of the transaction, I felt I have known them my whole life. Kudos for having these great men in your team!

Review №43

2023-04-06 21:51:52

It was my first time getting my car repaired at First Nissan. Martha was awesome and my car was ready exactly when she promised it would be! I was very happy with the experience and I will bring it back to them every time from now on!

Review №44

2023-11-13 23:31:28

Francisco was wonderful. it was my first big purchase as a widow. He made me feel at ease and no pressure.

Review №45

2023-10-25 00:02:34

Buying a car from First Nissan was easy and straightforward. The salesperson and sales manager were very nice and I was able to speak with them on multiple visits to find the car that I really wanted

Review №46

2024-03-30 17:18:52

The service personal are very professonal, kind, helpful, workk was done in time .

Review №47

2024-04-05 16:10:57

Jordan and his staff was very friendly, informative and knowledgeable.

Review №48

2023-03-28 23:08:08

After weeks of bouncing around scummy dealerships, I felt so comfortable and at peace at First Nissan of Simi Valley. Tahsin Nawar stayed in continuous communication with me while figuring out times to view the car of my dreams. They were warm, friendly, and honest. They were very accepting of my concerns and answered every question I had with full detail and clarity. The process from walking into the door to singing paperwork was simple and clear leaving no room for doubt. I am so very happy with my 2019 Nissan Rogue! I did do financing outside of the dealership, but suggest looking into their in house financing as they seem to be offering better rates than other dealerships. Definitely suggesting this place to my friends and family!

Review №49

2022-05-22 20:10:20

Your service manager, Raphael, was terrific. He was knowledgeable and extremely helpful. Every time Ive brought my Nissan Rogue in for servicing he has been so very pleasant to work with. The time I was told my car would be ready was totally accurate.Thank you Raphael.

Review №50

2022-08-06 19:57:01

Such a great sales team!!! Great team. One of the best purchasing experiences I have ever had. It was actually a really fun and relaxing experiance. These guys actually cared about me as a person and a new client. Go here first when looking for a new car. Ask for Tony or Bob.

Review №51

2022-07-30 14:31:42

Rafael was wonderful as always. He set my expectations on the time the car service would be completed and it was done even earlier. He always has a great attitude. We have used First Nissan for years - we will miss him greatly and wish him well on his retirement.

Review №52

2022-11-15 17:38:57

Easily made appointment for next day, first thing in the morning. My car was first in line, and the work was finished in under 3 hours. This dealership is farther from my home than the one I used to take my car to, but they get the work done considerably more quickly, which is why they will get my business from now on.

Review №53

2023-02-06 18:53:59

Jaime greeted me as I came into the service department! He kept me informed about my vehicle as I waited for it to be service! He has exemplary customer service, guest relations and hospitality skills. He thanked me for keeping up with my cars recommended service. I thanked him and his team for keeping me car in great running condition! The staff team are very friendly and perform a great job in customer service.I will return!!!Marshay Crane

Review №54

2023-05-16 03:35:04

Every time I go to get my car serviced everyone is always so nice and helpful, & my car is always ready around the time they tell me it will be. I haven’t taken my car anywhere else since I got it. Thank you all at First Nissan of Simi Valley!

Review №55

2023-07-27 16:44:05

Martha provided incredible customer service. Her due diligence was greatly appreciated! The service is outstanding at First Nissan!

Review №56

2021-11-01 21:16:58

I went to several dealerships and the salespeople gave me the run around. I was getting weary of dealing with the salespeople at dealerships. Everyone I dealt with at First Nissan in Simi Valley were professional, honest, respectful and helpful. Edgar the sales person, Hamid a manager, and Paul the finance person were great. I bought a very nice new car for my teenage son at a great price and I am very happy customer :-)

Review №57

2023-08-29 20:02:04

Martha at First Nissan was very helpful with my recent service and repair. My 2008 Armada has been dealer maintained since purchase, brand new off the showroom floor in 2008! The 1st Nissan service department has always treated myself and from what I have observed all other nissan customers as their most important customer. From Martha my service rep to Jaime the service manager and those in between, outside or around have always provided the best customer service anywhere!

Review №58

2022-04-27 23:54:18

Greg Frain was very hospitable and knowledgeable. He provided me with a complimentary rental car which was very thoughtful and nice, provided my car needed a lot of work and was going to be in the shop for several days. He corresponded in those days until I picked up my car. The car has been running pretty good since then. Everyone at Simi Valley location was nice as well. Thank you, guys!

Review №59

2021-04-05 19:18:20

The service team at this particular Nissan dealership is outstanding, as is their work. They’re very personable, easy to talk to. It’s quite clear that they are accustomed to dealing with people and that they also enjoy the interaction. This time, Scott got me squared away with everything I needed. My car was thoroughly inspected, aligned, serviced and ready within a matter of hours for my upcoming cross country road trip. I love the service here.

Review №60

2023-06-12 18:17:36

The first Nissan Family in the service department was absolutely amazing. The assured me my vehicle was in good hands and they delivered. No BS and just good service overall.

Review №61

2024-05-01 16:05:50

Staff very pleasant and listen to you very carefully

Review №62

2022-09-02 22:33:46

Simi Valley Nissan is a great place to service your car. Martha was very helpful and so kindly edited my profile info on their system. I’m finally getting coupons via email from Nissan. Thank you for the quick service, washing my car and the coffee machine!

Review №63

2024-02-07 18:23:28

The best service experience I have ever had. I was blown away.

Review №64

2022-05-22 21:23:31

I drive from Santa Clarita to Simi Valley just because of your service department. Rafael was very clear about what was expected and even surpassed my expectationsof promotional and efficient service. I always love the way they encourage me to be aware of what might be needed and not pushed into extra work at the time I arrive.

Review №65

2020-06-22 17:43:40

We met new service writer William for the first time on Saturday when we took two cars in for oil changes. He was friendly, knowledgeable and professional. He worked to get us out ahead of schedule and we couldnt have been more please with our trip to First Nissan.Great Sales and Service people have kept us coming back to buy our last 9 cars here. That should say it all.

Review №66

2024-05-13 16:34:09

Really great customer service and amazing communication

Review №67

2023-03-04 01:46:46

Is the best Nissan dealership i have visited, all my vehicles are Nissan from differents dealers but since I meet first Nissan the experience has been the best. In service delay there is a person who you wanna meet when you go for service...MARTHA...the best crew service person...ready to help you not only Respec your vehicle but thinking about if you are comfortable during your wait.

Review №68

2022-09-08 20:10:48

The recent experience at First Nissan in Simi Valley was and will always be a most memorablevisit ever. The staffs was friendly, understanding, and patient during my five hours stay.After 15 years with my first Nissan Sentra, I was ready to make a big investment into a new Nissan Sentra. Thank you guys for your assistance and incredible experiences. Pedro, Bob and Edgar.

Review №69

2024-03-31 16:19:09

Routine oil change and tire rotation everyone is really awesome at first Nissian of Simi Valley

Review №70

2023-01-12 21:55:15

They diagnose the car on the 29 of Dec, first they couldnt find my extended warranty, then lost the paper with my extended warranty, so I had to supply another copy. Called to check on status on the 9th of January, was told the inspector did not show, yesterday you tell me you cant reach extended warranty company & ask me to call to get a hold of them. Talk to warranty company & they tell me the inspector was there on Monday & sent the inspector again yesterday January 11th. Even the extended warranty company said this is taking far too long. Ive been paying on it since to 2nd of January. Im in the automotive industry myself, I have worked as a technician, a service advisor & parts consultant. You refuse to give a loaner or cover a rental. Something is not adding up..

Review №71

2022-09-06 16:25:40

Both Adam and Bob made it very easy to purchase a SUV. Not only was Adam knowledgeable and on top of his game, Bob ( General Manager) came in and helped lower our monthly payments. It was an absolute pleasure working with them. Clearly, First Nissan hires only the best!

Review №72

2023-07-03 17:48:01

I was working with Martha and she was absolutely amazing and made me feel very comfortable and had the best customer service.

Review №73

2024-06-17 16:12:40

No shuttle service. Was stuck there waiting.

Review №74

2020-10-15 16:22:40

My car needed quite a few things done, it was expensive as there was so much that needed to be done but no one knows my Nissan better, and I’m so excited to say my car feels like new! It hasn’t driven this well since I first bought it and makes it all worth it! With the long list of things that needed to be done they got everything done in a day so I didn’t have to worry about not having a car. I had a tire coming apart from the inside and Rafael was genuinely concerned for me and my safety and wanted to make sure I got the tire fixed under warranty as soon as possible. I really appreciated that, and will definitely return in the future!

Review №75

2024-04-02 18:07:41

5 STAR SERVICE ALL THE WAY!....ADAM & BOB, AND JORDAN DELIVER FIRST CLASS SERVICE EACH AND EVERY VISIT!

Review №76

2024-04-24 14:16:41

Excellent customer serviceQuick and easy in and out

Review №77

2022-12-22 04:53:47

Leased a 2023 nissan frontier. And all it took to get a deal done was 1hr of my time. Couldnt ask for a faster deal to get done. I knew what i wanted, where the market for a lease is at and we where 10 dollars apart do to where i live cause of the sales tax. The general manager Bob was straight fwd guy no bs, Couldnt ask for a better person when negotiating and the the Sales rep Tahsin Nawar was what a sales person should be model after. Very polite and honest. Didnt waste mine or her time. She showed me what they had in stock and i picked the truck i wanted. We worked a deal over text messages and only called ounce to let them know i was on my way to sign. I showed up and was out of there in 1hr. Not bad with all the paper that needs to be signed. Thanks 1st nissan/ Bob and Tahsin Couldnt have asked for a better experience.

Review №78

2020-11-04 17:08:49

I always feel like a part of the Nissan family when I bring my car in... taken care of in very efficient and timely way. Robert or Rafael always makes sure to keep you updated on the progress of your vehicle and its needs as you are waiting. Roberts or Rafael also keeps in communication through texts which makes it really nice if you need to ask any questions that come to mind. They always address my comfort while waiting, which makes the visit a very comfortable and pleasant one ! My vehicle always comes back to me freshly washed. I would highly recommend bringing your car in, they are the best !

Review №79

2020-12-20 01:12:20

Everyone is incredibly friendly and goes above and beyond with being helpful. A genuine pleasure to work with on my car maintenance. I never feel like I’m being taken advantage of.Robert was a delight to have as my case manager. A very kind and hardworking individual.

Review №80

2017-01-11 20:16:41

I did not buy my car from this dealership, but they have been a great local dealership for me to get routine maintenance done. This is my second visit to First Nissan, but on both occasions I received great service from the second I pulled up. They were quick to get me set up so I could relax and wait for the service to be done. They also offer a complimentary shuttle service that will take you to most places in Simi while you wait. Both times I brought my car in for service, it was ready within the hour and it was freshly washed. Overall, I was very impressed with the quality of customer service and the quick turnaround of my car.

Review №81

2020-05-09 14:47:40

Took my Titan in for a software update. When I called I was able to get an appointment time that worked for me. And when I dropped off and picked up the service employee Robert couldnt have been any nicer and more helpful. Hes really a great guy. He makes going through 1st Nissan really enjoyable

Review №82

2023-03-11 00:37:52

To allvince the service guy who wrote me up was the best. i will seek him out for my next service. he will be my new robert martel who regrettably had to retire some time ago. thankyou 1st nissan. keep up the good work!!randy

Review №83

2022-08-31 18:38:38

My husband and I usually go to Trophy Nissan to lease our vehicles. This time we thought to try First Nissan since its closer to our home. As soon as we arrived, Adam approached us to see how he could help us. He was beyond helpful, answered all of our questions and put us in a 2022 Nissan Pathfinder. We could not have been more happier with Adam and the services everyone provided at the dealership for us. We will definitely be returning to First Nissan for all our vehicle needs.

Review №84

2018-09-07 15:48:28

I liked the fact that my service rep knew my names, and the service history of my car. He read my input and history and I felt he was on top of it. Also the estimate and costs were competitive and compared close enough to other shops. I would recommend them to others, and the only way for a perfect score would be for free service.

Review №85

2019-08-29 20:03:08

Nothing lacking at all! Robert kept me up to date & could have easily upsold me but he didnt. I was concerned about my brakes, but he showed me that they were fine. He did find that my battery was weak but was under warranty, so I only had to pay 25% of the cost. Comfortable waiting room. I felt well taken care of!

Review №86

2020-11-06 03:06:01

Robert Martel Service Manager is exceptionally knowledgeable, courteous, and trustworthy. Ive been working with him for over 22 years. Even after I moved to Port Hueneme which is a 40 minute drive 7 yrs ago I continue to go to Simi for all my service needs. Hes always treated me like a VIP. All my vehicle purchases have been made from 1st Nissan and they have all been new. Its important to service your vehicles on their recommended schedule.

Review №87

2022-02-19 16:46:17

Rafael was very attentive to the service needs and was friendly and thorough in his explanations of what needed to be done. He also addressed an issue with the moonroof motor that happened after I had picked it up from service and fixed it immediately.

Review №88

2023-06-10 16:27:21

Easy to make service appointment and easy to drop vehicle for service. This customer would like to see the customer service van be reinstated for Customer transport. Thank you.

Review №89

2023-01-15 18:43:30

Martha was wonderful, she made a terrible day nice so thank you! services was done in a timely manner. Prices were higher than expected.

Review №90

2021-03-22 19:45:27

I bring my 2010 Cube for service at this dealership. They provide good customer service upon arrival.I usually do not wait for my car, so if I dont have a ride, I use their courtesy shuttle to be dropped off at home or other locations while my vehicle is being worked on.They text you on the progress of your vehicle, and the service advisor will call you if anything comes up on the service requested while theyre working on the vehicle.Any questions Ive had on the inspection summary, theyve always answered. Usually my car is washed before its returned and the cashier is pleasant when paying for my service upon pick up.I receive a survey via email afterwards and any issues can be taken care of through this survey too. I enjoy having my vehicle serviced at this dealership.

Review №91

2020-12-03 23:13:21

Had to bring my car in after hearing some noise coming from the rear. The staff was very professional and attentive. Listened to my concerns and was very thorough. They communicated throughout the day while my car was there and fixed the noise issue. And of course, I love that my car is clean and sanitized when I come and pick it up. Thank you.

Review №92

2015-09-16 15:41:42

From the moment I walked in the staff was very attentive, Your service advisor, Rafael Martinez, explained in detail the costs and what the service would entail. He also made sure the shuttle service was ready waiting for me when I needed to be given a ride back to work. A couple of hours later, Mr. Martinez called me to let me know my vehicle was ready and took the opportunity to explain the great condition your technicians found my car in, how the results of the battery came back, all the warranties that are still covering my vehicle, he really made me feel that Nissan had my back and I had made a good decision in investing into the maintenance of my car. He offered the shuttle to pick me up from work, I never felt this 5 star service anywhere. When I arrived we went over the results of the 45k mile service and he personally walked me to where I could take care of the bill. Everything felt organized, not rushed and made me feel like I was their most important customer. I will definitely bring my car for service again.

Review №93

2019-05-20 21:10:26

As always, Chris was very polite, friendly, and professional. He was on top of everything from the moment I drove in. Kathy, the cashier, is a gem! Keep her at Nissan and dont share her with Honda :)Thank you for finally listening to my surveys!!! I have been saying for over a year now that it would be great to vacuum the carpets and wipe down the windows. I was nicely surprised!!!

Review №94

2023-04-25 01:47:10

Needed car checked out for a road trip. There were some things that needed to be fixed. It was taken care of in a timely manner and car ran great during our trip.

Review №95

2019-04-15 07:21:52

Over all service and customer care > Everyone is very attentive and knowledgeable.at anytime if they aren’t quite sure of any question I have they look into it right away and get back to me so very promptly this is also if I’m on phone.I have recently seen and dealt with Chris and he is very helpful and follows through with my service needs very promptly and reliable.I know when he is there it adds a extra layer of security for me to know My car is in good hands.I apologize I don’t remember everyone’s names.Raphael and Robert are also very good - seriously i have never dealt with a bad employee all including Chris are very respectful and Courteous.I have never had a bad experience at Nissan of Simi Valley on first street

Review №96

2022-03-31 00:15:24

I met Bill the day before I decided I wanted to get a new car. He spent 30 minutes just chatting with me while I waited for my other car to be serviced. It was that conversation that made up my mind that I wanted to purchase a car from him. At that point I didnt even know what car I wanted, I just knew that I wanted him to have my business.

Review №97

2024-06-06 17:39:08

Our service advisor Chad has always done an amazing job! He has always gone above and beyond to make sure we are provided with the highest quality of service. I would definitely recommend him to any friend or family. Overall a great experience. Thank you Chad for all you do!

Review №98

2019-10-17 19:07:04

I made an appointment to have my glove box repaired, and a tire checked. I ended up needing a new tire and Robert and the staff promptly took care of me. Robert is so personable, knowledgeable and friendly and always a pleasure to work with.

Review №99

2024-01-02 19:02:07

Martha is fabulous and everything went smoothly. Thank you

Review №100

2019-09-01 05:39:44

Raphael always makes sure that my car gets the service it needs. It is always taken care of promptly. Greg the service manager has been very helpful as well. The whole team is great. I have purchased 3 Nissans at this dealership so far.Thank you

Review №101

2021-08-22 19:53:52

Had an experience with this dealership a few months ago while looking for a new car since mine had broken down. Was in the market for a used car and searching my local dealerships for hopefully a good deal and decided to stop by the Nissan dealership on first since I was in the area. The second I got out of my car we were approached by a salesmen, which is to be expected, but we told him we were just looking around for now. He walked away as we walked around the lot of their used cars, although nothing was within my price range since all of their Used cars were practically brand new models. As we tried to leave since I couldnt afford any of their vehicles, we were followed by probably about 6-8 different salesmen all trying to ask us if we needed help with anything or wanted to take any cars for a test drive. This was extremely aggressive already and was starting to annoy us as we were just trying to leave and made that obvious, it was starting to feel like we were being escorted out practically. Right as I got in my car, the manager of the dealership walked up to us and with a large amount of attitude said to talk to him when we were actually serious about buying a car, scoffed and walked away, which was extremely rude as we were very serious about buying a car. This entire experience was the worst I have ever had with a car dealership, and made me realize what people meant when they say car dealerships are shark infested waters. The disrespect and aggressive tactics from these salesmen, especially the manager, made it an easy decision to never give this dealership our business, and I will tell anyone who asks me about them the same thing. Disgusting sharks all over this lot.

Review №102

2021-09-09 15:08:58

This was by far the easiest buying experience weve ever had.Everyone was so pleasant, and helpful. I didnt get the car I came for, but left with the one that made me happy, thanks to our excellent sales person, Pedro, who helped us find it!

Review №103

2024-02-10 07:51:59

It was a pleasant experience process was not very difficult

Review №104

2020-07-01 00:42:54

It was another great experience. Having Robert Martel being my service manager isdefinitely a plus for First Nissan. He is so honest and very informative on what workneeds to be done to the vehicle.

Review №105

2021-05-22 23:46:59

I’ve been taking my vehicle to first Nissan for years and have had a great experience but my last visit wasn’t a good experience at all. Just a few weeks after I got my truck back, I started to hear noises from the engine and when I opened the hood, I discovered that the caps for the coolant reservoir and the windshield washer fluid were both missing. I took a closer look and found there was nothing in the coolant reservoir. I then checked my oil level and discovered that it was very low. I had to add three bottles of oil to bring it up to the proper range. This fixed the noises I had been hearing. It appears their tech only did half the job that I paid full price for. Not long after that, my engine just stopped while i was driving. Fortunately I wasn’t on the highway so I was just able to pull over and restart it. Since then it has died two more times. This never happened before I took it in.

Review №106

2020-03-06 16:56:18

My Salesman, Noah, was so very helpful, kind and a great listener. He went above and beyond to help me find everything I wanted in a new car. My Sales Manager, Dinesh, was wonderful to work with. Also, my Finance Manager, Henry, was extremely helpful and everyone worked so well together as a team. I could not have been happier. My late husband had bought two cars from your dealership in the recent past and I am glad that I chose to come to First Nissan straight away in my search for a new car.

Review №107

2019-05-19 01:56:37

I know very little about cars and Chris was so helpful. When giving me a quote he told me what was absolutely necessary and what could wait a bit longer so I didnt feel like I was being pressured into spending more money, which a lot of mechanics or body shops tend to do. I also got a free ride to work and was able to come pick up my car later from the showroom which was much more convenient than coming back before 6 durring traffic!

Review №108

2020-11-12 21:04:36

Im very pleased to say that our salesman, Elliot, made the whole procedure very pleasant.He went out of his way to do the best deal possible for us.At each level, everyone seemed compitent and did a great job including Paul.

Review №109

2021-06-09 03:52:35

The time was not over an unexpected amount of two hours or so, the work done was done well and the car looks and sounds better than it did before I brought it in, and the staff were helpful and courteous. The only thing I hope that is brought back, is the shuttle service given covid I can understand its absence but I hope that changed by next time.

Review №110

2019-11-28 17:34:29

Sales Consultant Ronald Giannoni listened to our needs and helped my wife and I find the right car for us. Sales Manager helped get us great financing and a fair deal. Finance was quick and efficient. All around very pleasant to deal with.

Review №111

2021-01-01 18:20:27

Greg and the other techs were extremely helpful and professional. In contrast to associates at Gardena Nissan, which didn’t understand Nissan’s warranty rules, Greg explained Nissan’s policies after taking the time to verify with the manufacturer. His positive attitude, knowledge, and sense of service to the customer, both on the phone and in person, are what an ideal service associate should possess.

Review №112

2013-05-21 03:08:07

From the moment I stepped onto the lot, up to driving away in my new car, I had a wonderful experience at 1st Nissan. Ken R. was absolutely the best salesman I ever dealt with when purchasing a vehicle. He was friendly, courteous and made me feel comfortable at the start. He was very professional and knowledgeable about the cars on the lot, and answered all of my questions without hesitation. Thank you Ken R, I love my new car! I will definitely recommend you and 1st Nissan to others.

Review №113

2021-11-02 19:25:54

My first truck purchase, after hearing all the negatives and stereotypes about dealers, I was very surprised on how helpful they really were. Ms. Tahsin and Mr. Bob Bailey were excellent in service and efficacious in helping me acquire a new Nissan Frontier.

Review №114

2017-06-26 23:10:25

It was a very pleasing experience shopping with First Nissan.They patiently worked with me & provided me with various options. I leased a new Nissan without any hassle. Angela, Daniel, Bryan, Noe..were all thoroughly professional and helped me lease the best vehicle. I am surely looking forward to work with them for all my future purchases & lease.100% recommended

Review №115

2021-06-15 14:24:53

Robert was very kind and kept communication high throughout the the entire service. Pedro from sales went out of his way to help me try to figure out whats wrong with my dashboard. Both were patient and helpful.

Review №116

2019-10-09 22:17:51

It went well beyond my expectations. Chad in the service dept was very helpful, friendly and knowledgeable. I had the complete opposite experience at Team Nissan in Oxnard before taking my truck to you guys. Youre where Ill go from now on, for sure. Thank you!

Review №117

2019-07-12 01:27:13

I have been a customer of 1st Nissan since I bought my car in November 2014The service department is awesome. Chris was my service guy from day one until just recently as he left 1st Nissan. I am now working with Robert. Robert has assisted me in the past and I like him as he is all about the customer, and is all about providing an excellent customer experience. If you are looking for a new vehicle, or for a dealership to service your Nissan, I highly recommend 1st Nissan of Simi Valley for all your needs.

Review №118

2014-03-17 22:50:55

I am so disgusted with this place. I feel Nissan should not allow this dealership to use their name. The Sales Manager has absolutely no manners as to how to speak to a customer. Today morning I went down with my family to car shop. we did not want a color they had, but we were ready to compromise if they would have given us a good price. the salesman went back and forth with us on the price but we were not convinced. Finally we gave him a price but he was not convinced with that. We were walking towards our car, when the manager Robert Ruiz approached us and started negotiating a deal but we were not interested. He became a little aggressive and started abusing (used F*** words). I was astonished listening to this. I asked him to stop abusing but on top of everything he became racist to me.I was so taken back with the way I was treated. A simple sorry sir, we cannot sell you at this price was sufficient, there was no reason to abuse and treat us like this.I am so pissed with them and have decided to switch from Nissan to some other brand. I would strongly advise to not approach this dealership, if you want to buy Nissan. Even if you have to drive to Valencia or some other Nissan dealership.

Review №119

2017-04-26 20:44:39

We got our car from here, and for the past two and a half years we were driving here 40 min for maintenance. I tried other dealerships close to us, but we were just not getting the customer services that we were looking for. Here they never tried to push a sale on me of unwanted parts. Every time after diagnostics they took theyre time to explain to me whats wrong and when I should plan to change it. 100% recommend this place!

Review №120

2019-08-01 20:09:43

I enjoy my visits to the dealership and the service department. They are always very professional, work hard to get my car done quickly and keep me informed with progress reports during while the work is being completed. I like working with Robert - he is a very nice service advisor.

Review №121

2018-11-29 14:06:34

We really enjoy working with Rafael. He is informative and thorough and he always tries to ensure that we know where Nissan is in the process. We have been coming to 1st Nissan since the car as purchased in 2011 and we are always treated with friendly and courteous customer service. Thank you!

Review №122

2015-05-12 09:33:15

The service itself is exceptional. Mayra Lopez is the reason I chose first Nissan. She helped me from the beginning and answered every question I had, and then some. First Nissan has a reputation for service and quality. I got the exact car (370Z Sport) I desired and for the price that was within my budget. I think who ever is motivating this crew of staff might just be in the right thing because other companies are very pushy and at times annoying. This crew however, knows when to get my attention and listens to me when I give them a time frame for contact. If I was the boss, I would consider showing my sincere appreciation by rewarding those who are clearly doing the job correctly. Thanks again staff of First Nissan, and thanks again to Mayra Lopez for your internet service.

Review №123

2019-09-12 18:00:12

Robert was a great service writer, took my notes about my concerns about my car and Scheduled my appointment. I wanted my transmission serviced due to the mileage. But I also wanted my concerns documented. A transmission service includes a filter but they did not put a new one in according to work order so this is why im giving low scores.

Review №124

2019-01-15 06:00:24

1st Nissan ReviewChris Bonilla has been my service rep for the past few years now, and he is an amazing employee. He is always very polite, heplful and professional. In addition, he really goes the extra mile to help people. Rafael Martinez and Kay the cashier are also very curious, professional, knowledgeable and pleasant. Regardless of the department, this is the best service staff I have every had the pleasure of having a customer relationship with.

Review №125

2020-08-03 05:57:54

The service writer came out without a mask and then he kept moving toward me. The young people today just dont get it. I finally backed way off and asked for a manager. The service was good, but I wont go back.

Review №126

2023-09-03 15:32:42

Martha was awesome. She went above and beyond to ensure we were taken care of.

Review №127

2021-06-27 22:13:55

We purchased a new Rogue which we absolutely love. Our salesperson Tahsin was very friendly and not aggressive. Also the sales manager Bob was friendly and patient as well. The finance person Paul was very funny.

Review №128

2019-06-07 23:22:03

It was a great experience. Daniel Bradbury was great. Daniel came in on his day off to explain all the features and also introduced me to the service department. I highly recommend First Nissan to all my friends.

Review №129

2021-10-22 17:23:33

Most of my purchases from dealerships were tainted by the usual sneaky, deceptive underhanded practices that many engage in- It puts a dark cloud over the car.Ill always have a happy memory of the day I bought the Murano at Nissan because this dealership had good guys, good management and were straight shooters.Would recommend!

Review №130

2023-04-19 21:08:00

Wanted to go buy the new 2023 Nissan Z in cash but they would not sell it to me for nowhere near msrp. They want a 20k markup. The sales guy basically told me to kick rocks :)

Review №131

2020-01-03 00:55:25

Rafael has been my guy for a number of years. I trust him to give me the truth and thats what he always does! Our Leaf is getting older, so we will have to replace the battery soon. Also, the shuttle service has always been reliable. Thank you to all at First Nissan.

Review №132

2019-12-08 05:07:05

Chad in the service department is a very helpful person. I dropped my car there in the morning without an appointment and i was running late from work. He arranged the shuttle to drop me off asap and he told me not to worry he will take care of the rest. Sure enough he did what he promissed and my car was ready as promissed and everything was great. Thank you Chad for all your help.

Review №133

2024-06-16 21:20:38

I really enjoy my experience going to 1st Nissan for service. A nice waiting room that makes the time go by comfortably. I am kept up to day with the progress of my service. I feel like family. This is why I drive from the Valley to Simi to have my service done right.

Review №134

2023-05-04 15:18:42

Very friendly . I waited for my car and it didn’t take as long as they said it would. I was offered coffee. It was a pleasant experience.

Review №135

2023-11-22 17:09:21

Very good!, I go here all the time. Simi valley have great service

Review №136

2020-07-27 19:51:18

William, our Service point of contact was professional, helpful and served us well. Car was serviced with care, tires were installed in one day, and our trust in First Nissan was reinforced by the care William took to help us get our vehicle serviced.

Review №137

2020-06-23 00:59:21

It was ok, It was a Friday and the Service Center was slammed. I dropped the vehicle off the night before and didnt get it back until nearly 5:00 pm the next day. The service team is always friendly and hard working.

Review №138

2023-10-16 23:10:19

I drive from San Diego to have it serviced at First Nissan, they do a great job!

Review №139

2020-07-28 17:59:14

Robert was great to work with. He made sure the plastic flap that came out from underneath the glass from the last visit gets put back inside the dashboard. Great guy! Great customer service!

Review №140

2020-06-08 17:54:24

Was the best of my visits to nissanfirst. Mr Williams was so professional and I loved the fact that he kept giving us updates on where we with the car service. I have been to nissan so many times but no one as good as this guy I would recommend my family to go to him he was the best he had this smile on his face he was so caring it felt good to know that someone cared about me and my care If it was up to me i would give him a raise he is the best there

Review №141

2020-11-22 21:39:39

The Service managers need to follow good mask protocols, mask over the nose, no touching of masks, particularly before handling customers papers. Need sign saying masks required, I saw a person with no mask. Did not feel safe. Did like the online payment.

Review №142

2023-12-31 04:15:47

Great customer service, helpful, informative and friendly environment.

Review №143

2016-07-26 06:52:48

I went car shopping this weekend around here. Among all the dealerships I went to, Zach and Mitch at 1st Nissan were some of the most helpful guys I talked to. After test driving 3 cars, they went over all my options to lease or buy in a friendly manner and provided me some great deals. Id definitely recommend them!

Review №144

2013-09-23 19:14:02

Wow absolutely great customer service, if you are willing to pay the steeper prices. But they do the job right the first time. If you got the $$, come here and get your car done. Everyone here is pretty nice and will tell you the facts straight up, no BS.

Review №145

2023-04-23 15:09:41

Great customer service and thorough work. There were helpful of recommending other maintenance that needs to be soon.

Review №146

2022-12-08 18:48:14

Great service and they fixed a recall on my car!! They charged my Nissan Leaf for free also! I sat and waited while I helped myself to the cappuccino machine 😍!!!

Review №147

2019-05-07 19:01:32

This happens quite a bit. Last time I had my car serviced for transmission, I noticed that the digital readout on the dash that shows general mileage info, MPG efficiency, etc. seemed to have been disconnected, or at the very least had stopped working after the transmission replacement. I had mentioned if somebody could take a look at this to see what the issue may have been. I was met with that would mean taking the steering wheel apart and a separate diagnostic to see what the problem was. It would be nice, JUST ONCE, for somebody to actually go out and LOOK at the problem to see what MIGHT be the cause, rather than jump to charging me for a diagnostic!!

Review №148

2019-01-20 17:00:12

The Service department (Chris) are extremelyhelpful anytime I’ve needed help. Most recently, I got a flat tire and was super worried about how much it would cost me. Thankfully they found a solution that was cost effective and timely and I can’t thank them enough!

Review №149

2022-08-27 23:42:03

From the time i arrieved to the time i left. Everything went smooth and quick. Everyone was kind and helpful which made the experience even better. Walked away as a happy customer.

Review №150

2018-09-16 15:21:16

Best Car Shopping experience ever!This is the first time my husband and I buy a brand new car. We were still worried and apprehensive about being overcharged or feel pressured to purchase something less than amazing.Needless to say, I showed up with a check issued by my credit union with low interest (been banking with them +18 years and have credit +780) but guess what! We almost dropped to the floor when we found out we could actually finance the car through their lender for an even lower interest rate!! The salesperson, Brian C. was extremely knowledgeable, friendly and chilled. What else can I say... We are just so so so impressed and happy:)

Review №151

2019-07-15 18:40:03

Throughout my lease and multiple visits for routine maintenance the group at First Nissan has been a pleasure to work with. The service Team members are polite, informative and easy to deal with. The waiting room is air conditioned and very clean with free WiFi, TV and comfortable chairs. Another successful visit in the books, thanks First Nissan - S. Ondrak

Review №152

2020-05-26 20:47:39

I had a 1pm rotate and balance appointment and I was out at 1:20 pm.A little weird with the social distancing and driving my car in and out of the work bay. I had a great experience there as I have had for the last 10 years - thanks!

Review №153

2017-09-13 16:09:43

Easy going-informative but no pressure! Chase and his supervisor helped guide me into making the best decision for my budget and needs, and they did hear me when I said, budget It was the first time I have been in a dealership in many years and the experience was great, I guess I wasnt expecting that. Thanks, Guys!

Review №154

2017-01-10 06:10:18

Nice people, but they are car salesmen. Expect a continuous pitch for what the staff wants to sell rather than what you want to buy. I was told I would be done in less than an hour. Over an hour an a half later, I walked out the door with my car. Not bad, but still a bit deceptive.

Review №155

2020-03-03 19:38:29

Chad was very professional - friendly, good communication. he explained everything throughout the day according to what he discovered about me vehicle. The cost was reasonable. Everyone there is super friendly, professional.

Review №156

2014-05-07 14:06:45

Its this kind of client focus that keeps me bring my Maxima back to 1st for all of its service. I had a issue with my dashboard gauges after having warranty repair on my dashboard due to a rattle. The service desk staff was having a hard time understanding my issue so Brian, the service manager took over. He listened to my story, made sure he understood the problem, and then tested the car to verify the issue. Brian worked up a solution that, in my mind, was the reasonable path forward and I appreciated that. He also took an extra step in helping keep all of my car keys synchronized after I replaced a lost key, however then found the lost key. I have to admit I was annoyed that my car was having problems immediately after having the rattle fixed and Brian in every helped make this a non-issue for me.

Review №157

2020-03-10 22:38:10

Rafael went way above and beyond to help with my pathfinder. He was courteous, professional, fast and helpful. I would definitely recommend friends and family to service their vehicles at first Nissan.

Review №158

2020-10-05 20:38:51

Our Service Advisor - Robert Martel informed us about the problems in our car and gave us recommendations on how to prevent them from happening again in the future. Hes great and I would highly recommend him to my friends & family in future.

Review №159

2019-09-12 23:51:28

I found it incredibly hard to get through on the phone. impossible in fact. accidentally talked to honda several times.. there was no phone call to update me during the service.. did they find anything else that needed done or a were almost done if you want to come get it.. also i lost something off my key chain they never called me back. oh but i got lots of texts about this survey.. overall i was not happy

Review №160

2019-09-22 00:09:17

Jo$e (sales manager) literally hung up on me because I said “that’s not a deal for a returning customer” he said “your not seeing the deal” and hung up on me. They will never get my business again.J@vier I think u need to look for another job. U are nice and have patience. He is the oppositeWowI guess they don’t need our business.

Review №161

2020-09-04 22:12:57

I had a great experience with William in the service department at first Nissan of Simi Valley. He was very professional and quick to complete my service and answered all of my questions! Im going to see him from now on!

Review №162

2018-04-25 16:24:40

Great dealer and service department! Purchased my 2015 Rogue here and I also have it serviced here. Everyone is always so nice and Im am always treated well. I highly recommend 1st Nissan for purchase and service.

Review №163

2024-01-08 01:31:51

Great experience. Staff was wonderful as always.

Review №164

2018-09-03 16:53:01

Kim Ewing at First Nissan in Simi Valley went above and beyond to help me with my new Nissan Versa. He gave me a great deal on my trade-in. He helped me pick a car perfect for my needs. He explained what I was getting and made what would normally be a big ordeal for me, a fun and relaxed experience. It was a pleasure to get my car at Nissan, and Ill return again when I get my next car. I really feel that Kim has my best interests at heart, and that I can trust him and the group at Nissan.

Review №165

2019-12-17 04:46:23

AJ and Dinesh gave us a great deal on a vehicle after a bad experience at the Oxnard Nissan. It was worth the drive across town, and I highly recommend their smaller dealership to the one in Oxnard. They understand the meaning of earning your business and will do what they can to make sure youre happy. They followed through on every promise they made, so we will return to this dealership for our next vehicle.

Review №166

2016-09-30 21:24:16

I could not be happier with my experience at First Nissan in Simi Valley. I have been researching and shopping for a Murano for about a week and was drawn in to other dealerships with no haggle internet sites like TrueCar and Edmunds. These services have become questionable because dealers manipulate other factors once you show up, such as adding hidden fees (a $1500 maintenance fee??), and manipulating interest rates(almost 6% with a 725 credit score--huh?), so when you show up at the dealership, the bottom line price is not the great deal you think. I drove an hour for one of those deals, and was treated like I was trying to rob the place to get them to honor the deal. After several terrible experiences, I checked out online reviews and saw that First Nissan in Simi had great customer satisfaction rates, so I emailed them with details of the deal I wanted. Mayra sent me an email and then called me inviting me into meet with the manager. I then got a call from Billy the manager, and was blown away by his friendliness (but not in the sleazy salesman sort of way), honesty and directness. He offered me a great deal on the phone, and even after he had be hooked, continued looking for Nissan discounts and saved me an extra $10/mth. Who does that? Other deals would have pocketed it. I showed up to the dealership and their were no games or...oh you wanted car mats with that too? I received an extremely fair price and was treated like a valuable customer, all in record time of like 2 hours TOTAL. That is the way a car sale should go. Juan was my salesman and he could not have been a nicer, more professional guy. He completed an orientation with me of the the car and its ridiculous breadth of features. His love and pride of Nissan cars and trucks was evident. Brian the financial manager was also super friendly as we walked through the paperwork. I never buy dealer add-ons, but actually saw great value in service that repairs tires, replaces windshield, lost keys, and dings. He probably got me at the right time as I have recently dropped a ton on all of these. Either way, he was also non-pressure. I really cant say enough good things about this company and its people. If you are looking for a different, better car-buying experience, call First Nissan.

Review №167

2022-11-08 17:37:07

All fine - Vincent was very friendly and professional, although pretty sure he is new to Nissan and still learning the systems.

Review №168

2024-05-10 18:43:47

FAST AND EASY! GREAT PRICE!

Review №169

2020-06-25 18:08:55

Had problems for years with my 2011 Altima. Replaced mass air flow sensor multiple times based on diagnostic readings. Finally took it in to dealership and they had it fixed in 2 days. Had problems with throttle bottle and valve cover. William found a warranty from Nissan that covered the replacement of the damaged throttle body. So far it has worked great since getting it back!

Review №170

2015-10-13 17:16:30

The service staff Christopher Bonilla was externally, polite, knowledgeable, helpful. And the fact that the service tech did not come up with additional problem and unnecessary repair cost was the biggest plus. Highly recommend the location,

Review №171

2015-12-30 17:01:23

Everyone was wonderful and worked so diligently to help me get the car that I wanted. Dinesh Da Silva was exceptional. He has helped my mother and father get a great deal before and now he helped me so my family is all very thankful. Billy, Mitch, and Henry were also outstanding.

Review №172

2020-09-20 17:19:25

William and the guys at 1st Nissan went the extra mile to service my car and got me in and out of there as fast as possible. I was super pleased with the service and the mechanics. Ill definitely be back to see my man William and the guys at 1st Nissan*****

Review №173

2020-01-28 04:18:05

Chad went above and beyond to make my experience exceptional. His attention to my trucks needs, and making sure I would have a pleasant visit, was very much appreciated. Ill be back.

Review №174

2024-01-22 02:04:06

Service was great. When I was called to come pick up my car I was told that I take good care of it. While I appreciate the complement its YOUR team that thanks good care of MY car. I only bring it in. Thank you for taking such good care of it!

Review №175

2016-11-25 20:32:44

Everyone was very positive, it took three visits to figure out which one we really would like to have. Billy gave a price that was what we expected to pay, 36k, okay, 35,995 for a 2017 Sport Tech 370Z. By the way it now has over 150 miles on it today, Friday. :) So much for the seldom used sports car idea.

Review №176

2014-04-10 15:16:25

Leaf Drivers beware: I planned a trip through Simi Valley in my Leaf. I planned to charge at First Nissan, which is the only available Quick Charge anywhere close to the area. Unfortunately, even though this charger is listed on Chargepoint and PlugShare as available, it is not operational. When I went in for assistance, I was greeted with total indifference and a couple of excuses. When I used to work behind a counter, I would at least go online and see if I could find a solution for a customer. But not here at First Nissan. One salesman suggested that I could go over to the Chevy dealership and see if they could help me. Another salesman made an excuse:well, we didnt even have the charger last month. Yes, and in that case I wouldnt have planned my trip around it since it wouldnt have been listed as installed and operational. I would have thought that Nissan would have some sense of understanding that an EV driver cant just pull up to the next gas station. We rely on the very few charging stations here and there. I know that things happen and that chargers go offline, but the thing that disappointed me was that these sales fellows just didnt care. Wasnt their problem. Their commissions are based on sales, not follow through.

Review №177

2015-12-20 23:29:21

The wonderful personnel at First Nissan helped me to buy exactly the car I was looking for. Glen Phillips was especially patient and informative. I will be recommending first Nissan to my friends each time they admire my beautiful new Nissan Rogue.

Review №178

2016-07-20 20:17:02

Purchased a 2016 Sentra through AAA New Car program. Maggie Kilgore at First Nissan was very helpful and friendly. Before I visited the dealership I already had a good price quote and the car selected. Very positive experience.

Review №179

2021-10-04 05:24:44

We had the best car buying experience at this dealership. Tahsin and Bob are the best in showing and explaining the cars, specifications, features, ...We are very happy and definitely recommend this dealership

Review №180

2013-05-18 00:31:18

My experience with 1st Nissan was excellent. We leased two cars from them recently and our salesman Ken R was very professional. Kim,the General Sales Manager, was very helpful in giving us a good deal on both cars.

Review №181

2016-11-23 19:35:15

Buying my 2016 Nissan Rogue with 1st Nissan was a great experience. Ben Altaro and the sales manager Brian Dooley were amazing. I will definitely be back there for any of my familys needs in the future.

Review №182

2019-09-28 17:48:53

Robert Martel always makes my visit comfortable, and I trust his judgement and recommendations. He goes out of his way to make sure that all my needs are met. Thank you Robert and First Nissan.

Review №183

2021-09-15 02:47:25

Loved the staff I worked with - Bob and Daniel. Not pushy, on contrary very patient, helpful, knowledgeable, honest and going extra mile to make me feel at home there.

Review №184

2021-04-16 13:43:51

Great experience. My wife and myself are always treated very well. Robert and the rest of the staff are always up front and honest. They will always seek to do the very best for their customers.

Review №185

2018-07-02 01:22:44

We originally went to 1st Honda to look at Honda Civics/ CRVs but no one bothered to talk to us as we walked the new and used car lots at Honda. We were finally contacted by Ryan who works at the 1st Nissan dealer and began a conversation about what types of car/suv my wife was looking for. Ryan took the time and showed us the Rogue/ Rogue Sport and all the amenities each model possessed. After his demonstration of all the vehicle had to offer we were impressed with the SUV. We did not even do any research on the Rogue SUV and didnt know the value for the cost of this vehicle. So in the long run we had a long but pleasant transaction with the purchase of the Nissan Rogue. In the end, we purchased the vehicle and was extremely happy with the outcome and customer service with the sales/ financial staff.

Review №186

2023-01-16 23:37:25

The entire team which included Tahsin Nawar, Bob Bailey and Paul Woo were amazing and did everything possible so i could leave happy and with the car i really wanted.

Review №187

2020-01-19 01:20:16

Service oil changed I always use Robert one of the service people as I have for last 10 + years. First Nissan is only place allowed to touch my 2009 Maxima! Best in So Cal

Review №188

2022-09-22 18:51:38

My associate Martha was extremely friendly and took care of all of my concerns and got my car completed within a good time frame.

Review №189

2016-07-01 15:19:33

Sharon Lorkowski at First Nissan Simi Valley, California, guided me through the sales process for a new 2016 Nissan Altima. She is a valuable asset and did a great job. She was very busy and had to endure some rude customers. But she kept her cool and helped me understand my contract. I thoroughly enjoyed dealing with her.

Review №190

2023-07-21 19:02:45

You always do a great job, and Martha is so great to work with on the front end as well

Review №191

2019-11-01 02:27:58

From the moment I walked in for my appointment the staff were very friendly and welcoming. There was no waiting everything was handled efficiently. My car was rady earlier than I expected and to my surprised when I picked it up it was washed.Thank you!

Review №192

2020-02-25 03:37:46

I have been a customer for over 14 years here and this visit was far the best experience ever! Danny Bradberry got me into the car I wanted aNd the price I could afford. He was so friendly and positive and By far the most informative on the vehicle that I’ve ever experienced. Thank you again!!

Review №193

2020-02-04 05:17:08

The creditor really sealed the deal for me to leave the dealership. Hes extremely rude. Made me feel like I was in an interrogation room because I told him that I had an appointment with another salesman on different lot. But Im extremely happy with the new car I am getting at Toyota of simi valley #NotSponsered

Review №194

2022-06-11 15:33:09

The people and the service was great. If I were going to purchase a new car it very likely would be a Nissan Because my eyes are getting worse, I wont be getting another car.

Review №195

2020-05-15 05:31:10

I recieved Excellent customer service from pedro, Mike & Daniel. They were all very helpful with the purchase of my 2014 VW Jetta. I definitely recommend 1st nissan of simi valley to anyone looking to finance a vehicle!

Review №196

2021-04-13 01:35:10

Robert Martel always goes above and beyond. He addressed all of my concerns. I always feel safe when I leave, knowing my car is in great working condition.

Review №197

2021-08-16 22:28:32

My sales person AJ was Fanta! He was friendly and extremely knowledgeable about the vehicle I was purchasing.Overall he has been the best car salesman I’ve ever had. Thank you!

Review №198

2016-05-18 23:50:13

This review is about 1st Nissan service department! Over four years ago I moved to Simi Valley, and have been bringing my Nissan vehicle to 1st Nissan Simi Valley service department every 5,000 to 6,000 miles for routine maintenance, there was one recall issue, and also had a front window washer unit replaced. 1st Nissan became my go-to place for service. BUT NEVER AGAIN WILL I USE THEM. Here is why: Something changed with this service department over the past 6 months. They now seem to operate on a corrupt line of practice as you hear so often of so many other automotive service shops. They make claims of bogus problems that simply do not exist. I am sure they make a lot of up-sells $$$ on people that are naïve or simply do not know enough about cars and who fall prey to these tactics, but I have worked on all my cars most of my life from changing my own brakes, plugs and fluids to replacing timing belts to replacing entire engines. 6 Months ago I brought my vehicle in for routine maintenance, oil change, tire rotation and even asked them to change out all my air filters. The price was reasonable and I approved the work. When I came to pick up the vehicle the service agent told me there were two serious issues that needed immediate attention or could create a dangerous situation if left unrepaired. He told me that one of my engine motor mounts was broken, and that my timing belt was making noise and that both needed to be replaced (Total cost for both in excess of $1900). Many customers would probably trust the agent and likely pay for the “Needed repairs” and not think twice. I said I would have to think about it before I approved the work (Believe me, if I discovered the vehicle needed those repairs I would have done so). Of course I examined both and found nothing wrong, I even took my vehicle to a friend who is a mechanic and he confirmed that there was absolutely nothing wrong with either. Today 05/16/16 I again took my vehicle in for oil change, tire rotations, and also asked them to clean up the battery which had a little corrosion on the terminals, and (Also asked them to determine why my window washer reservoir was not holding fluid). The agent gave me a quote for all but the fluid reservoir, and I approved. When he called me, he said during their multi-point inspection they determined that my brake lines had “Dirty fluid” and that this would cause adverse pressure on the brake systems and cause faster wear on my pads and that they could replace my brake fluid for only $121. (Sounds very technical and expertise, right? What a line of BS! When I told my friend the mechanic he almost choked with laughter, and said how does an encased hydraulic system get dirty fluid), The service agent also said that while working on my battery that they noticed the “voltage was a little low and that they had another battery in stock and could easily replace it same day (My battery is just over 1 year old, and works perfectly as the gauge on my console supports). Of course when I picked up my vehicle I asked the tech why during their multi-point inspection didn’t they notice a broken engine mount or timing belt today like they told me they found 6 months ago when I was last in for service? (I DO WANT TO MENTION THAT MY VEHICLE IS A 2008 WITH ONLY 67,000 MILES) I am explaining each claim with great detail because I want you the reader of this review to be prepared if you hear the same lines from them, maybe it will prevent others from paying for something that they truly do not need, like so many of people do. Please notice I didn’t mention any of the service personnel’s names. This is because I do not believe this is the fault of any one employee, but more likely the practice that plagues the entire operations of this business.

Review №199

2023-11-12 12:23:05

The service advisor was pleasant and the service was done quickly and with no issues. Fred was amazing and Genesis did a great job.