Presentation on Map Reviews Nearby

First Kia Simi Valley in Simi Valley

4.1 (199) 2081 First St, Simi Valley, CA 93065, United States

Categories

Car repair and maintenance service
Car dealer
Kia dealer
Used car dealer
Used truck dealer

Location on the map

Simi Valley, Ventura County, California, US

Phone: +1 805-272-0770
Site: https://1stkia.com/

Opening hours

Monday:9 AM–8 PM
Tuesday:9 AM–8 PM
Wednesday:9 AM–8 PM
Thursday:9 AM–8 PM
Friday:9 AM–8 PM
Saturday:9 AM–8 PM
Sunday:10 AM–7 PM

Edit info

Total reviews rating 4.1

199 Reviews for First Kia Simi Valley 2024:

Review №1

2023-12-07 21:14:29

Had my car towed there because it wouldn’t start, there was corrosion on the battery. I had a 16,000 mi service scheduled for the following day. So I brought it a day early so they had time to work on the battery issue as well. First question was “where did you buy your car” when I said Van Nuys, the second question was “why didn’t you bring it there?” Last time I checked you don’t have to bring your car back to where you purchased it for service or warranty issues. The service manager is a real piece of work and needs to be retrained on how service works. His lack of respect for the customer shines bright. He is argumentative and told me multiple times to bring it back to where u bought it. He said the service technician couldn’t recreate the issue with my battery and told me my case was closed and to pick up my vehicle. Only to get there and my 16,000 mi service had not been completed. I asked to look at the battery together, of which you can clearly see something had been sprayed all over my battery terminals. They said they don’t have any anti corrosive spray on site so it must have been sprayed from the other dealership at my last service. Thankfully I took pictures before I brought it in. You can clearly see the corrosion and the spray that was done at the dealership. Would not recommend this dealership or their service. They lie and make more problems for you.

Review №2

2024-06-22 02:56:53

If you are woman who is confident and self respect, I would highly suggest not going to this Kia. Johnny in finance was rude and walked by me making a nasty comment and refused to take responsibility for his disrespectful comment. He refused to acknowledge his unprofessional demeanor. Even Paul the finance mgr was short with me, telling me that he was doing me a favor by completing the buyout of my lease. Shocking!! Misogynistic! Do yourself a favor and don’t support the disgusting behavior of some of their employees.

Review №3

2024-02-10 19:31:28

This may be a bit long but its necessary. I have had a couple of questionable experiences in the past over petty issues. This is not one of them.My car had a rather serious issue that couldve resulted in engine replacement. A bit of a nightmare for any car owner. When I first started calling around I was told that it would take a least 3 weeks to get my car in to even have it diagnosed. In steps Brian.From the minute he was on board everything went smooth. My car was in their care in less than 3 days and he was in CONSTANT contact with me giving me updates and keeping me very well informed the entire time it was there. I felt heard and taken care of. Repairs were done quickly with zero hassle. I just got my back today with all the proper repairs as well as my faith in this shop COMPLETELY restored.Thank you Brian. You are a prime example of what customer service should look like.

Review №4

2024-04-25 06:09:32

Me and my sister contacted Kia of Simi Valley on Sunday, April 21st. The salesmens who picked up the phone was Josh, a very nice and polite guy.I told Josh about the car that Im looking for and I told him that I have willing to pay $5,000 down payment and $600 for sixty months financing (out the door).I explained to him that I need all the numbers prior to me coming to the dealer at Simi valley.Josh took the time to check, and he called me back saying I have a great news for you. We can give it to you for the $600 with the $5,000 down. Just come over. I said grate and made an appointment with him.At the appointment they increased the number of payments/months to 84 at $600 a month and the Manager JOHNNY KIA said that he was next to josh when I called the dealership and I never said 60 months, which was clearly a lie!! because they record the calls (I will get back to that). JOHNNY started all is sales pitch on us and why we are not understanding, and he give us the car at no profit, and 84 month is what everybody doing etc. etc.The deal that he was offering after he worked so hard, I already got from a different kia dealer without any negotiation.Once I realized the game they were playing, I understudy that we cannot buy the car from them.I don’t mind if the deal that I was asking is not doable for them, then they just needed to say, no we can’t, and I wouldn’t lose my day of work and drive all the way from Tarzana to simi valley and back.40 minutes after I left the dealer, I received a call from JOSH, and he was telling me that he listened to the recorded call and that it was 60 months!!!

Review №5

2024-06-30 22:16:12

Love love love my Kia! Just had my oil change, Sang always takes good care of me & My Sportage. 5 Stars!

Review №6

2024-02-17 04:08:07

I had such an amazing experience with the service department today. They took care of any issues I had and made sure I understood everything needing to be done. They went out of the way to make my little girls happy with coloring books qnd puzzles. They are all super kind and I definitely felt i could trust what they say.

Review №7

2021-03-22 00:26:05

1st off First Kia of Simi Valley was an outstanding dealership to purchase our 2022 Kia Carnival SX from.Eddie our salesman was a total pleasure to work with. He made our family feel welcomed, answered all our questions, and made our experience comfortable without all the pressure.Juan gave us a great deal for our trade-in, sold us our carnival at an excellent price, and left there feeling like we made an excellent purchase through 1st Kia.Henry in Finance was able to give me $750 mfg rebate and made the whole process simple & easy.I highly recommend 1st Kia of Simi Valley if youre shopping for a new or used car. They really know how to make the car buying experience easy, hassle free, and comfortable.

Review №8

2024-04-03 13:19:52

Didn’t feel like you guys were trying to sale me a car. You showed me the cars you had and gave me the option to change my mind. Happy to be driving my new car! Thanks Kia, and Joe you are awsome! Look forward to connecting with you all soon at the 1st Kia a real Family.

Review №9

2023-11-26 19:50:08

Second time purchasing a Kia. First time I had a horrible experience with another dealer ship. Decided to give this one a try. I went with my parents for their help: What a great experience! From picking out the car to sitting and talking numbers. I never felt pressured or felt like they were upset by our negotiations. We laughed as we went back and forth. They were all so polite. Offered water and popcorn. It didn’t feel like a transaction but more like a conversation. I got a great deal and best of all I left happy with their customer service. I really recommend you check them out!

Review №10

2024-04-11 15:36:30

Brian was great! He patiently explained everything to me about the recall and the recommended maintenance for my vehicle. Thank you for a terrific experience.

Review №11

2024-01-25 03:55:49

I came in because our car had engine troubles. Brian Keelan was our service advisor for the process to have our engine replaced because of a recall. He was super helpful and very informative all throughout the process.

Review №12

2024-06-19 20:16:48

I would not buy a car from them or have any warranty or service work done by them? They do not honor any of the 100,000 mile warranty always come up with a reason why it has or is not covered

Review №13

2023-08-05 22:27:06

My parents have purchased from this dealership twice before in the last three years. My overall experience yesterday was great. I was there to purchase a new car for my daughter. From the sales person through financing- transparency, efficiency, friendliness, and overall time it took, it was a very pleasant experience. I would highly recommend this dealership and will be back again in the near future to purchase a new car for my son. Thank you First Kia Simi Valley!

Review №14

2024-04-25 18:40:23

Dont waste your time! Absolutely crookedChanged the terms last second wasted my entire day. We even played a recording where the salesman agreed to the initial termsand they later apologized.

Review №15

2019-03-01 02:39:26

I leased a Kia about 3 years ago from the Kia in Sherman oaks. Loved the car but it was finally time to turn it in. Low and behold there is no Kia dealer ship in the Valley anymore. Galpin KIA closed faster then it opened. Out of my three choices Glendale, Santa Clarita, and Simi Valley. I’m so glad I choose Simi Valley to turn in my car. They made it painless and I was out the parking lot in no time.

Review №16

2023-10-22 03:25:56

Went to Kia a couple days ago, the sales guys that helped me didn’t really seem to happy to help, not even pushing to get a sale, but then I came again tonight and Noah was well informed. Super nice! Didn’t want to give me number, since there were about to close, but over all, super knowledgeable. But what we’ve talked about… They’re definitely not open to negotiations, they really want the money there. Which is understandable, and they don’t match other dealerships too. But Hey, if you go, go see NOAH!

Review №17

2024-03-20 01:15:02

The service department faces challenges: they’re often too busy to handle warranty and recall work. The initial point of contact can be unprofessional, and staffing shortages persist

Review №18

2023-09-26 17:35:37

I have been going here for years, and for years they have continually have declined in their service department. Today was the final straw and I will never bring my cars there ever again. My daughters kia died on the side of the road and made arrangements to have it towed to their business to have it worked on. They refused to even accept our car because we didnt have an appointment and would have the tow truck take it back to the side of the road it was stranded on. The worst customer service to someone who has used their services over 100 times. I was a loyal customer but now will be loyal to another Kia Dealer.

Review №19

2024-02-15 02:05:45

Joe Tarani was kind and helpful showing me the car I was interested in and answering my questions and Johnny Kia was great at working out the numbers and offering me a great deal.

Review №20

2023-05-19 18:58:29

Very friendly and professional, Most important we were treated with respect, something all of the other dealerships we visted (4) seemed to lack.The final out the door price was well within our budge, not so much with the other dealers. They made buying a car very easy and simple. The whole process only took a couple of hours.OUTSTANDING value especially during these difficult financial times.Thank you everyone at First Kia

Review №21

2023-04-23 16:36:04

Greg and Brian were amazing! With a Hail Mary pass they took careful, thorough steps and helped get our car repaired under the recall. It was a long process but they kept me informed every step of the way. I cant say enough how great it was working with them and would recommend their services 1000%.

Review №22

2021-01-17 05:41:44

My Wife and I were looking for a Telluride S and found that they had one in the color we were looking for. We called and scheduled a time to come look at it. We test drove the suv and were out of the dealership with our new suv in like 2-3 hours. The whole process was fairly painless and I was a hero for buying the wife a brand new car. Its the 1st new car shes ever owned!!! She absolutely loves the Telluride!!!

Review №23

2023-09-25 21:41:38

I was in the market for a new Kia. I spoke to Juan over the phone regarding the online pricing of a vehicle. I was appalled at the customer service. I asked Juan why I was quoted $5k over the price posted on their website. Juan told me were a dealership and we can do that! and You should just go to someplace that is by your house. Having said that, Simi Valley Kia will not be getting my business and I will make sure everyone I know hears about this incident.

Review №24

2019-01-27 21:33:16

Omar Abuzaid is amazing, helpful and kind. If you are thinking about a new vehicle I recommend Kia. I just got another Soul and I still love the car. The base models all have more perks than you would expect. Its awesome Thanks First Kia! I will return when we need to be serviced.

Review №25

2023-03-29 17:24:28

We stopped in without an appointment to have a repair issue checked out. We expected to either have to schedule a repair appointment for a later date, or at best sit and wait for a few hours. Instead, Oscar Robles gave us a quick summary of our options, showed us to a comfortable waiting room, and had us back in our car, driving off the lot in about 5 minutes, no charge. Thanks Oscar and team!

Review №26

2022-11-13 14:57:45

Brian was a phenomenal person to work with. He helped validate all my concerns, didn’t push any unnecessary services to my car and was very kind/professional. Working with Brian and then Oscar for my pickup made me feel comfortable and never like I was being taken advantage of which is contrary to how I felt at another local Kia in Ventura which I will never go back to. Overall, I will certainly bring my vehicle back any time I have even the littlest issue and will hope to work with Brian again!

Review №27

2023-01-25 03:38:24

I have purchased 4 cars from this dealership in the last couple years, between my personal vehicles and clients vehicles. I will continue to come back to this dealership as long as we live in California, phenomenal customer service and management. I used to ABSOLUTELY despise going to car dealerships and everyone who works here has changed that and made the process a lot less stressful. I have never felt pressured at this dealership to purchase when I wasn’t ready to do so, they have gone over and above multiple times for myself and my husband over the years. Noah Kiedaisch has helped me with my most recent purchase and he couldn’t have been more pleasant and patient with me, he always has a great attitude and answered all questions I didn’t know i even had.

Review №28

2022-11-04 04:50:56

My family and I go to many dealerships and go over car finances to understand which car is best. I never thought I’d have to leave a review. The salesman was rude, impatient and not professional. On top of that, 4 other Kia locations I spoke with told me it costs $500 to reserve a car and you get your money back if you don’t take the car, here (in an of course rude tone) he told us it’s $1,000 and not a full refund. When I tried explaining that’s not what I was told on the phone or by other 4 Kia dealerships nearby he just kept saying, well that’s how we do it here. We left. Our money will go somewhere else!

Review №29

2023-07-31 16:12:05

Well when I bought my car brand new in 2020 I wasn’t sold with many choices. I went back the other day for service and only saw 15 cars for sale. I wondered why and then I got the report from the service department. They put 2 nails in my tire and tried to sell me triple the price for the tires. Glad I have Sam’s club. Also I told them about my tire pressure system not correct but instead of them checking that they pop up I need a new battery. I made a mistake buying from them but I only make mistakes once. I will help others though- do not go there for anything.

Review №30

2023-08-04 00:24:21

STAY AWAY FROM KIA, SPECIALLY FIRST KIA OF SIMI VALLEY.Go buy yourself a reliable car like Toyota. The will sell you lemon car and they treat like garbage when you go to fix it. One minute they tell you there is an engine issue and an hour later they bully you and tell you nothing is wrong with the car. I brought the car 3 times for the same issue. The car shakes when I take off. Never got anywhere with my warranty. Problem still there years later.Gregory V Thomas is very rude and unprofessional.Save yourself a headache and DONT BUY A KIA. Their warranty is garbage. They dont take responsibility for the cgarbagr they sold you.

Review №31

2023-03-16 21:53:34

The staff at Kia Simi Valley were very welcoming especially Brian. I did not have to wait to check in my Sorrento. Brian kept me inform with the status of my vehicle via text message frequently. He was very professional, friendly and a good listener. Its was worth the 30 minute drive (on a Saturday) to service my car for a recall.

Review №32

2022-09-29 03:00:03

Greg in service provided me with detailed information when I called about the issues I was having with my car. Brian was my service advisor and he, too, provided me with detailed information and took the time to answer all of my questions in depth. Both men are friendly and professional. I have had my KIA since 2012 and I will keep it for many years to come because it has been a reliable car that is fun to drive. With this outstanding service department, my car will be well maintained.

Review №33

2022-08-17 20:17:39

1st KIA dealership service manager refused to take my car in for warranty service. It happened with the worst case possible, like never experienced such rude, unprofessional customer service. The service manager said to take it back to the dealership you bought it from!!! It was my first trip there for service, and guaranty to be the last. I felt like I was in another country!!! This is unheard of. What an awful experience. This must be dealt with. I will post everywhere, and will file a complaint. Never ever have I seen or heard such disgusting treatment of a vehicle owner.

Review №34

2022-07-17 15:59:53

The entire experience was an unexpected pleasure. My salesman, Noah, greeted me immediately on my arrival, and proved to be extremely knowledgeable about the vehicle. Noah was personable, very patient and attentive to me. He made the test drive and purchase experience so easy that I had no hesitation in deciding to purchase the vehicle the same day.I cant think of anything I could suggest to improve. I felt that Noah, Henry and Johnny were doing their very best to support me in the purchase.

Review №35

2023-01-22 02:48:30

I am a teacher and was in need of a vehicle. Johnny Kia listens to my needs and wants. He was able to find the car of my dreams that fit my budget. I would recommend Johnny Kia to anyone. He has a great and attentive staff that helped me along the buying/purchasing process. First Kia is my go-to dealership for good value and safety. Johnny Kia creates a positive vibe. Thank you!!!

Review №36

2023-07-05 00:18:52

The service was horrible. Went in because my usb port in my EV6 was not working. After I dropped it off got a called from them saying their tech plugged his phone in and the charging and Apple CarPlay was working fine and then when I went to pick it up had the tech plug his phone and he could not get it to work. Then they tried to tell me that it was probably not covered under the warranty. The tech and the service rep were idiots and the whole time I was with them and they were trying to get it to work in front of me took over ten minutes and I was telling them to there face that I had told them it was working intermittently and they tried to charge me for it. I will never go back to them for service again. They even tried to tell me it was working because it was playing music and I had to tell their tech who should know that the music was playing through the Bluetooth connection not the Apple CarPlay.

Review №37

2023-02-23 01:22:52

Oscar was amazing and very informative throughout my experience. I recently had my car serviced and he always kept me updated on everything going on. I really appreciate his work ethic and patience, goes a long way these days.

Review №38

2023-02-23 02:21:32

I recently had my 2014 Kia Optima serviced for a manufacturer recall and needed a diagnosis for the air conditioner not blowing cold air. I was told that the compressor was not functioning at an optimal percentage and the recommendation was to have the part replaced. I was provided a quote which included their standard fee for the diagnosis of the problem minus the tax on parts. I decided to proceed with the repair. However, upon arriving to pick up my vehicle, I was told that there was an error with the original quote and the labor was not factored into the final price. I was obviously not thrilled about this and Oscar Robles was kind enough to right the situation and provided me a reasonable solution to the error. Oscar was very thorough and professional throughout the whole ordeal and made me feel as though he was doing everything he could to make me happy. Even though this was a frustrating situation, I left feeling well taken care of and my air conditioner is running perfect. Thank you Oscar!

Review №39

2020-01-20 06:16:20

What I loved about this dealership was that everyone was understanding and real. Josh was great! This was my first car I have ever bought and he knew what car was going to be the most suitable; especially finding a car that I could afford being in college and having a part time job. I appreciated his advice and his time in making sure I was 100% satisfied. Thank you to Kia and Josh in making my first experience amazing. I will definitely recommend this dealership to anyone who is looking to buy a car; they will have me coming back in the future for sure.

Review №40

2022-12-02 02:14:18

Everyone seemed friendly and approachable. I was definitely happy and satisfied with the service and company of one of the sales persons, Jesse. He tried and did his best to complete the process in Spanish to help accommodate my mother who was with me.

Review №41

2022-04-10 15:56:03

From my initial phone and email conversations with Mirna to meeting with Jonathan to go over the car we didnt feel any pressure to buy and had all my questions answered. This was the easiest car buying experience Ive ever had.We both felt comfortable with the whole experience and the entire process was explained along the way. Nothing extra was pushed on us when it came to going over the numbers and everything was clearly presented. Would 100% recommend!

Review №42

2022-12-28 14:44:04

Purchasing a car can be daunting, but Noah was professional, friendly, listened, and is extremely knowledgeable. He was willing to work toward a deal that we could both agree upon. The entire team, on a rainy day was so positive, warm and welcoming. I love my 2023 Runway Red Kia Niro EX.

Review №43

2023-07-07 16:17:46

Juan and Eric were extremely helpful and efficient in helping me purchase the car I was looking for, for my mother. Eric was also extremely helpful in getting my mom up to speed on the functionality of the car.

Review №44

2022-02-20 18:31:09

I got my used Optima here a month ago. What a great car! Very comfortable, drives smooth and easy, and good on gas. Extra thanks to Jesse for being so friendly and taking great care of me.

Review №45

2022-05-04 06:46:16

I wouldn’t trust these people as far as I can throw my car. I’ve come here twice and the service tech was extremely rude to me both times, and refused to look at my car. I have a warranty that states I can come to any Kia (took this to both my lawyer and the original dealership later that day to verify this- the service manager at Simi’s Kia kept trying to say that wasn’t the case and that they wouldn’t touch my car, but it is) and they literally refused to even look at some problems that took 20 minutes to fix at another dealership. Don’t go here if you aren’t prepared to be taken for every penny they think you’re worth.

Review №46

2019-12-08 02:34:11

I think the parts manager is a really nice guy. I just ordered a Kia at another dealer, and it was delivered with unexpected damages. I went in to First Kia for them to take a look at what I would need to fix my car and replace my windshield. The parts manager was patient, came out and wrote down all the parts I would need, looked everything up and gave me a professional written quote. At no point did I feel like he was pushing me to buy something. The service gentleman was nice and professional too. He explained what I would need to do to install a front license plate bracket. It seems like a good, professional dealer. I will definitely be back when my car needs service or parts.

Review №47

2022-10-17 01:41:10

Love my car. Loved Sean and his kind demeanor. Was not pushy at all. I like working with salesmen like him ...He was humble and not at all your typical car salesman. Dealing with a salesman like him was a pleasure.

Review №48

2021-03-06 21:44:57

I went in there today hoping to buy a car for my children. The experience I had was more then welcoming and honest. It did not take very long and I got the car I needed and more!! Eddy who works there is very professional and Courteous, he stayed with me and explained everything to me as it was taking place, he introduced me to people in the parts department so when I go there for check ups, I would see a familiar face. Eddie went above and beyond to help me and I’m just so happy i had such a wonderful experience. If you go there ask for Eddie for sure!!!! Thank you!!!

Review №49

2019-06-16 01:31:55

I first went to First Kia right before the new year after receiving a letter in the mail to trade in. I didnt NEED a car, but if the price was good.. my experience over all was fantastic, I had Jonathan as my sales rep both times (when I initially looked and when I came back to purchase). He was fantastic through and through. I told him up front what I was looking for, and he was able to show me exactly those options. I didnt walk away that day with it, but he followed up, and I came back in March had bought my car (2017 Sportage)from him! The entire experience was smooth and fast. So thank you to Jonathan on the great customer experience and thank you to First Kia. I definitely recommend Jonathan and First Kia to all my friends and family.

Review №50

2023-06-06 17:25:46

Always have had a great experience with the service team at 1st Kia. Brian has helped me in the past as well and has always been personable, helpful, and professional.

Review №51

2022-01-17 18:04:21

We honestly thought it would be impossible to get a lease in this insane market. Our last lease with Subaru was up after we had extended for six months, and everywhere we looked we were essentially doubling or even tripling the price we had paid.Justin worked with me and got VERY creative about turning in my old lease and using the value it built in this crazy used car market toward my down payment. It made the entire cost of my lease barely more than the great deal I got almost four years ago.Very happy with our purchase!My only constructive criticism is that Ive been a long term leaser. This is the first 3-year lease Ive had that didnt include at least two years of service included. Its a perk Ive come to expect, but certainly not a dealbreaker.

Review №52

2021-08-04 23:12:11

It was the fastest I have ever been in and out of a dealership. Salesman was extremely friendly and personable and listened to our needs and wants. This is our second Kia and I cant say more positive things about them. We love our new 2022 K5 GT

Review №53

2021-07-14 22:55:41

Ive worked with many dealerships while looking for the best deal and value for my family and myself. This is the first negative review Im giving for a dealership. I look for honesty and quality service. Kia posts vehicles on auto trader (as many others do) then upon referencing the stock # for the advertised vehicle, refuses to honor their advertised price. This is the first time Ive run into this. Beware and stay away!! I don’t think the people who are giving good reviews have done diligent research or just believe the dealerships reasoning. But this is not the norm and not okay.

Review №54

2022-10-26 22:53:29

The entire experience was great! My service advisor was outstanding. I really love the convivence of getting notifications and being able to pay my bill via my cell.

Review №55

2022-08-29 18:01:16

NEVER go here for service. Sang was quite possible the rudest person I’ve even had the misfortune of coming across. Told me that I shouldn’t have made an appt, he only has one guy that knows cars enough to look at my car and that guy isn’t available for two weeks. And yelled at me. And also stated to even take a look at it will be $200… and to NEVER expect them to have loaner cars. Don’t give these guys your business. They make it very clear they don’t want it.

Review №56

2019-11-28 18:27:18

Their finance department is incredibly good. I did not think they would be able to get me down, but I drove off in a car I was happy with in < 2 hours.Also the selection of reasonably priced, certified cars was essential. I needed something with a warranty and I needed something I could afford. 1st Kia took care of me.

Review №57

2016-10-03 18:03:53

Ben was great. Worked with him and told me the expectations. Got me a good price on a great car. I went to another dealer in Valencia before this one and their customer service was horrible. Ben made up for that big time by being attentive and made sure I understood what I was getting into. I wish them more success in the future. Its a bit of a drive from my home town, but it was worth the wait.

Review №58

2016-04-30 01:47:24

We had a truly wonderful experience at 1st Kia today. We were treated not only with respect, but as friends. They worked with my budget, found me a great car, and spent time showing me all the great features of my purchase. A very special thank you to Omar Abuzaid! He is a great guy who will help you find what you are looking for. Everyone from sales to finance was great.

Review №59

2019-05-24 22:50:49

I took my car in 5/6/19 for the campaign fix and was told that the car would be ready by noon. I called in 2:30pm and was told my car was done. The receipt shows it was completed by 11:30, the customer service was disappointing, not welcoming to the customers, didnt offer the waiting room dont even know if there was one. I was stranded in Simi Valley from 8-3p.m until my car was completed. My car wasnt even washed or vaccumed as a courtesy. Just disappointed overall.5/24/19 So I have called three times and left messages for Mr. Johnny to return my call....its been a week and have yet to hear back. I am so disappointed that less than an hour or his response to my message and called back and two other times since then leaving messages. I doubt First Kia cares about their customer services if the calls dont get returned. Very bad customer service. I am very much disappointed!!! I do not recommend this place at all

Review №60

2023-04-12 18:36:17

I’m at big brand tire fixing what first kia service did! They completely messed up an normal oil change! causing an oil leak on my 2021 telluride. It was so bad that they said it was complete negligence.

Review №61

2018-01-06 23:21:56

If you are thinking of shopping here I recommend you take your business somewhere else and if you decide to come here anyway, be careful. If the car you are interested has an advertised rebate, make sure you get that rebate that same day or dont make a deal with them because you probably wont see it if you wait 7-10 business days.I bought a vehicle from this establishment this past December and I was promised by an employee of this business that I would get my rebate within 7-10 business days of buying the vehicle. Its been a month and I still have no rebate. Ive had to call several times to get updates and Gary, the Sales Manager, is either not available and when he is, he has another employee talk to me rather than speaking to me directly. I am starting to believe I wont be getting this rebate because I keep getting the run-around. I finally got the chance to speak with Gary directly (after I demanded that the sales guy I was talking to let me speak with him). Gary told me he had told me many times that I would be getting my rebate (his tone of voice implying that I was a nuisance and a waste of his time) but he just didnt know when because First KIA doesnt fund rebates. He said that KIA funds the rebates directly. This is totally understandable, however this information would have been useful to know PRIOR to purchasing the vehicle. Instead, I was told by Henry, their finance guy, that I would be getting a check in the mail within 7-10 days of purchasing the vehicle. When I told Gary that I had been promised a rebate within this time frame, he said he never made such promise and he didnt know why Henry had said that.I am very disappointed in the customer service at First KIA since my experience with the other First Auto Groups has been nothing but exceptional. Getting laughed at by a member of the Sales Team is unacceptable and definitely not appreciated. First KIA, this may not mean anything to you, but you lost a customer and i will make sure to tell everyone I know about my negative experience.

Review №62

2021-05-18 02:32:45

What a complete waste of time. Came in with my daughter and husband to look at a Niro. All they wanted to do was get me in a chair to talk money. They would not meet the trade-in price we were offered from CarMax. We really wanted to buy a new car here, but there was no discussion or movement on her trade-in. I have bought many cars in my lifetime and this experience was so bad. I know the car business is hopping, but the car we wanted was a 2020 that the salesman said they needed to move out. Some amount of negotiation should have taken place. But, no. We left and went back to CarMax and got her an excellent deal on a gently used car. Never again and no need to contact me. Our deal is done. I will not recommend this dealership to anyone, not because they didnt even work with us, but because all they wanted from the get-go was to talk money. Didnt just let us wander around and discuss as a family. Yuck.

Review №63

2018-02-22 23:01:52

I took my Sportage here for service and it was a great experience. I researched other dealers in the area and their service departments had terrible reviews. First Kia also disclosed up front what the maintenance costs would be when the appointment was booked. This where I am taking my car for service from now on. Yes, this is a real review from a customer.

Review №64

2018-03-17 01:18:40

Jimmy was extremely friendly and knowledgeable and told me about recommended additional fixes/services as a result of the inspection - such as the wheel alignment - in a non-pushy way. My car was ready when he said it would be, and everything was fixed correctly the first time. They even gave my car a wash!

Review №65

2021-12-06 23:56:50

Every single staff member that I interacted with was friendly, courteous and efficient. Its one of the best car buying experiences Ive had. I would highly recommend this dealership to others.

Review №66

2016-06-03 16:46:07

Firstly, everybody in the service desk area really has come to know me, personally. I feel appreciated and understood. I hope the people at Kia feel the same way when working with me. Next, I feel confident that I always get the absolute best and most honest pricing for services. Thirdly, I now have my 3rd Kia Optima, but still own my first. This most recent service, performed in June 2016, was for maintenance of my 2002 Kia! The cars are great! Love it all.

Review №67

2020-01-27 18:03:03

We had just left the Hyundai dealership in Westlake Village, honestly underwhelmed. Joshua Vafee opened the door to your dealership, welcoming us in. He asked the important questions right away: What model are you looking for? Is your credit score 720 or above? What do you want your monthly payment to be?We answered all the questions, went for a test drive & came up with a perfect deal for us. We didnt even have my trade in with us, Joshua came with me to our house in Oak Park and took it away! AMAZING service & experience from start to finish. We think the world of Arthur Alexander, your finance man as well. He did not try to sell us on anything. I have already recommended your dealership to 4 people this morning. Bragging about how well we were treated.

Review №68

2022-08-14 23:00:30

The shop is more like a family shop than just a dealership. This is the second care we have bought from Jessie Trujillo and the 5th Kia Soul we have bought from here. When we need another, we will again ask for Jessie and will go back here. We have all our service done here as well - fantastic shop!!

Review №69

2022-08-18 22:16:21

Sales person Noah was great. Super knowledgeable about vehicle features and functions. Helped us figure out best Kia for our family’s needs.

Review №70

2019-04-26 16:20:05

Ive been taking my Sorento to First Kia for a couple years to get maintenance work, a set of tires, and to take care of a couple recall issues. The work has always been done well and in a timely manner. Recently, I mentioned to them that the paint on my spoiler had faded and wondered if the warranty covered getting it repainted. Guy, the service manager took pictures and sent the information to Kia for advisement. In a couple days I was told the paint job would be taken care of by Kia. the paint job was done in two days and it looks great. The service provided by First Kia and Kia Corporation is much appreciated.

Review №71

2020-03-04 22:35:09

Had a great experience at 1st Kia! Josh Vafee took us on a Kia Sportage test drive, the second of five cars I drove that day. He pointed out all the features and answered all my questions, without any pressure when I left. As Josh predicted, I loved the Sportage and when I was ready to make a deal the next day, he was fair and honest. It was refreshing to deal with a straightforward salesperson. I left with a beautiful new car and feel really good about the deal we made. Oh, and when I realized I had left an important item in my trade-in, I texted Josh on his day off and he made sure I got it back within minutes. All the people at Kia were friendly and helpful, so I have a feeling my year of free oil changes and any service needs will also be positive experiences. Thumbs up all around!

Review №72

2020-09-20 01:40:32

Towed disabled Kia from Woodland Hills to Simi Valley. Tried to drop off car but dealership and sales entryway locked and chained up before 8 PM. Impossible to drop off a disabled car. Had to tow back home to Northridge. Not very customer friendly. Forced to try again another day. First Kia of Simi Valley must devise a better way to accept cars for servicing after hours. Once the car was accepted during regular business hours, the service was excellent. Your after hours drop off needs a Customer friendly solution.

Review №73

2021-12-03 17:53:08

Update: 10/31/2021Both the First Kia Service department and Kia itself really went above and beyond to take care of us. Our 9-year, 11-month old Kia Optimas engine seized 1 month before the 10 year powertrain warranty was due to expire.The service department went to bat for us and worked with Kia to file a claim and replace the engine in our Kia. First Kia also replaced the starter and intake manifold due to their being collateral damage to the engines seizure. Kia also paid for a rental car for us for the duration of the repair, which took several weeks.I also bought 4 new tires and did an alignment on the car, and I added new brakes. We not only got our Optima back, it was like a new car! Were so grateful for your assistance! First Kias Service department has always been fair to us and weve never taken our car anywhere else. I highly recommend them, even if you dont own a Kia.______________________________________________________________________I used the late-night drop-off and pick-up options that First Kia offers, as theyre very convenient for me to not have to wait for longer service appointments. I was kept apprised via text and phone of when service started, any issues encountered, and suggestions for repair.I had 2 recalls done, and they noted after an inspection that my front end was outside of their recommended alignment parameters. In fact, the car was pulling to one side, and the steering wheel also vibrated at high speeds. I intended to do this work at a specialty shop, but when they quoted me competitive rates for the alignment and tire rebalancing, I went ahead with those repairs, too. I was able to view an invoice online and pay online, too, which meant that I only needed to sign and pick up the key during pick-up. I highly recommend First Kia for your service needs for their honesty, diligence and service.

Review №74

2019-04-02 15:41:10

I went here on an impulse looking for answers to many questions about the KIA Soul. Noah hooked up with me and delivered without a bunch of pressure like at other places. Everyone there was great and easy to deal with. Rather than just answering a question Noah would show me about it on a vehicle so I actually could see the answer. He was very customer oriented and really seemed to care about the product and my understanding of it. The whole process was so refreshing that I bought a 2020 KIA Soul from them and am very glad I gave in to an impulse for once. Thanks, Noah, hope to see you again soon.

Review №75

2021-04-03 21:44:29

Salesman (Justin) was very courteous and helped in any way he could. And this dealership was the only one to have the vehicle we were looking for. However, the dealership did charge us $2500 extra due to the fact that the vehicle we wanted (2021 Sorento Hybrid) is hard to get. That really almost made us turn around and leave. But they had the exact model and color we were looking for and could not find anywhere else.

Review №76

2021-04-25 19:31:32

Best buying/leasing experience ever!!!!Am here for my 3rd lease ..I live in south LA and have many KIA dealers way closer to me but none can beat the customer service that KIA of Simi Valley offers..I want to thank Noah for the most awesome and easy trade in process ever. If your looking for a new KIA I highly recommend this dealer and ask for my boy Noah!!! He the best!!!!!! Cant wait for my 4th lease..

Review №77

2020-10-06 22:27:01

Friendly and reliable. I am a Kia owner that did not buy from here but I was treated as a friend when I came through the doors when getting my car serviced. I was greeted with smile, friendly faces and reliable informative answers when asking questions.Will be looking forward to my next visit at First Kia.

Review №78

2013-06-26 12:56:44

I had a fantastic experience with Kia. Stopped by on Thursday afternoon just curious and drove away in a new Optima Saturday. Have never been happier with my car. Customer service was first rate, Derrick Shima did a great job helping me without making me feel under any pressure.thank you

Review №79

2021-01-01 05:50:52

I would give zero stars. We wanted to test drive and the sales people made us to wait and asked us come after some time, which we did. After we came back we had to wait for some more time and after that, they told us we cant have the test ride unless we are going to buy the vehicle that day. They said that they have lot of customers and they do not have time for us who are potential buyers. They were arrogant and really dont need potential buyers. Unless you are really desperate for a Kia, I would not recommend this dealer or find another dealer or better, try subaru, Volkswagen, Toyota or Honda or Hyundai.

Review №80

2022-01-18 04:56:44

I am usually greeted by Sang who is a gem. Hes courteous, and I feel that I am good hands with him. Customer service in general at First Kia is excellent and so appreciated. Keep it up!

Review №81

2019-06-18 19:58:47

We were happy with the used Hyundai Accent that we bought from 1st Kia until the check engine light came on and we needed service. We had purchased a warranty through 1st Kia and scheduled an appointment to have it looked at. The wait was about 3 weeks but I could understand that they were busy. However It turns out that they do not service Hyundai and in order to get the vehicle serviced we needed to take it to a Hyundai dealership. This was never mentioned during the buying process or when we scheduled the appointment. So now we need to find a dealership, schedule another service appointment and take another day off of work in order to get the vehicle fixed. In the meantime the car will be sitting in the driveway. Had we known this, or the fact that the vehicle was a rental prior to us buying it we would have chosen a different car. Needless to say, Im extremely frustrated. They may treat Kia owners differently, however I would not recommend buying a used car from them.

Review №82

2017-01-31 00:12:31

Everyone was prompt and efficient. The waiting area was very comfortable. I am always happy with the service 1st Kia provides!

Review №83

2021-06-23 20:18:35

My experience was great. Sang was my technician. He treated me very professional and was upfront about the charges on my vehicle. I recommend First Kia to anyone who is looking for great personal service and professionalism.

Review №84

2019-10-09 18:18:25

Service Manager Guy has zero clue as to what customer service is, is a liar, and blames his employees for his failures. There are no less than ten customer complaints about him on this page, yet First Kia has not fired him, or changed his behavior, therefore First Kia DOES NOT CARE about their customers. I loved my salesman Cameron, but for service, First Kia is the WORST I have ever seen

Review №85

2022-01-27 23:19:08

I have been enjoying the outstanding service at 1st KIA Simi Valley since 2014, first with two Hybrid Optimas, and now with a 2020 Niro Special Edition Hybrid. The Service Manager Greg has set up precise appointments for me in the past and This most recent service visit was one of the easiest and efficient Ive ever had. Also, I wish to compliment the check in Technician BRIAN, for helping me check in very easily and prompt text messages alerting me to work progress and when work was completed.Charles Podmore

Review №86

2017-07-12 18:47:27

I had a really fantastic experience buying a new car here. Getting a test drive was easy and Darcel was the perfect companion, answering any questions I had and getting me the information I needed. I never felt pressured to make the purchase and they didnt pull anything shady - no last-minute $2000 add-ons or any of the other common dealer tricks. With all the horror stories Ive heard about buying cars elsewhere, Id definitely make the trip here again next time Im looking for a car.

Review №87

2020-11-03 02:17:51

I want to compliment Eddie for his low key sales approach to my wife and I, Madelyn & Mike Story. We bought a Kia Soul Sunday and Eddie drove it to our house Monday! We gave him the cashier check. Although he is young he is extremely knowledgeable about his position. We need Juan, one of his managers to know this!!

Review №88

2022-07-21 19:01:29

Made an appointment for a 2022 stinger gt2 that broke down on me. Showed up on the day and time of the appointment just to be told they will look at it next week. I was told over the phone they would see it on the day of appointment but refused when I showed up. No reason to go to this kia dealer when other kia dealers have way better service and sales experience. All other kia dealers are much larger aswell.

Review №89

2020-01-12 04:41:54

They sent automated text messages whenever your car is at their service center, introducing service advisor’s name and courtesy statement. Also after a day or so once you are done with the service, you will get another automated text message asking how their service went out.I responded to the text how I experienced with improvement area that I felt. However they never contacted me back on any of my comments, which made me feel this system was just there for “showing off”, instead of getting actual feedback from their customers to improve their quality of service.Service lounge is cozy and filled with complimentary water bottles and hot beverage vending machine, which is not bad (not sure if they provide WiFi to the waiting customers), but again their customer feedback system needs to be improved.

Review №90

2014-04-03 16:54:18

Best auto buying experience Ive ever had!! Derrick did a great job walking us through the product and showing us features and functions. Everyone there was friendly and helpful.Will go back again when need for another vehicle comes around

Review №91

2020-05-10 20:32:54

This dealership would not let us return our leased Optima since we did not Lease directly from them. Our family currently has a separate lease from their dealership and we tried negotiating to buy our new kia through them however, it didnt work out. They told us they would only take our lease return if we had leased directly with them even though we live close by and would have to drive 20 miles further to the next closest dealership. Their sales department has left a bad taste in my mouth and all of our other Kia Dealership experiences have been far superior. We will be heading to Ventura who openly welcomed the idea of us turning in our lease even though we also did not lease from them.

Review №92

2019-05-22 18:33:21

We always feel taken care of at 1st Kia. Weve been going there for service for 8 yrs. Robin and the other service personnel are great. Only once, have we had to wait over the quoted time. My Kia is the best car I have ever owned.

Review №93

2022-03-01 18:12:44

Sangs friendly and professsional customer service. 30k mile service was expertly performed, on time, car came back washed and running perfectly before a long drive to NorCal. 3rd service so far and positive experience. Thank you Sang and First Kia!

Review №94

2023-03-31 19:20:33

Greg is a good manager, patient and problem solving.Thanks to Carlos and Cesar for being nice and understanding and finally a huge thank you to Oscar who detected immediately my problem with the car

Review №95

2016-12-06 06:28:27

I contacted 1st Kia about a car I saw in their website and Maggie was very helpful in answering my questions and making sure the information about my request was pass on to the sales team. We got a great deal on the car we wanted and fantastic financing due to my good credit. The Sales person was very friendly and helpful in answering our questions.Thanks.

Review №96

2019-03-30 23:41:44

1st Kia of Simi Valley is a great place to get service for your car! All of the attendants are friendly, the technicians are great, and you can trust their recommendations about your car. They not only provide top notch professional service but they really care about giving their customers a great experience.

Review №97

2021-07-01 14:15:48

Customer service is absolutely terrible. I live right down the street, but I now go all the way to Oxnard for service. Never treated so poorly. HR dept needed. I left upset and called 1st Kia to complain. I was furious and trying to find words to express myself. It was dead quiet on the other end of the phone and so I asked “are you still there?” The guy had the audacity to say, “I’m waiting for you to stop stuttering...”. He then hung up on me after an exchange of words. Won’t ever recommend

Review №98

2024-03-12 12:55:20

*DO NOT GET YOUR CAR SERVICED HERE AND IF YOU CAN HELP IT, DO NOT BUY A KIA*If I could give negative stars I would.TL;DR: My mom serviced her car here, received it with missing paint. Doug and his manager, Guy gave us awful customer service. Still not resolved and we are frustrated.I took my mom to get her 2013 Kia Sorento (~64,000 miles) serviced in the afternoon of Feb 21. Her car was to have an oil change, brakes replaced and tire rotation. Doug Mcintosh was our service attendant and seemed nice enough. His pre-inspection check consisted of him walking around the car. He didnt point out anything out of the ordinary. He said to be back in a few hours and we did. We went to watch a movie to escape the rain while we waited. It wasnt until the next day that we noticed that the A pillar of the windshield was completely missing about a foot long piece of paint. I immediately called Doug and he said he had noted the missing paint during pre-inspection and that he would send me a copy of that paperwork. He never did. My mom spoke to the service manager, Guy. Over the phone, Guy claimed that the car was like that before the service and had pictures to prove it.Meanwhile, I called Doug and he claimed that peeling paint is COMMON on Kias and that he didnt know how the paint just went missing. He literally told me that maybe someone spilled acid on my moms car! What?!!! Lol! I asked him if they used a pressure hose on the vehicle to wash it. If they used too much pressure then its a plausible reason for the missing paint. He said the car wasnt washed and that he didnt authorize any wash. I know for a fact that the car was washed because it had been raining that day and the streaks from the windshield wipers were gone. It was at this point that said he was new to the business and if the car was washed, he didnt know what kind of hose they had in the back. Finally, he said he didnt want to get in the middle of everything and that my mom was already talking with Guy and that it was out of his hands.So back to Guy... when my mom went to meet him, he apparently didnt have any pictures after all. He couldnt supply us with ANY proof that the car was already missing this paint before the service. He said that he had left a voice message to a male (me) on Tuesday, Feb 19 to tell me about the missing paint. I never spoke to Guy. I never received a message from Guy. Since, of course, the car was serviced on THURSDAY, Feb 21 and at that time Kia didnt have my phone number! Oh, did I also mention I was out of the state on Tuesday?!! For completeness, I did give Doug my phone number for that service paperwork he never gave me.At this point my mom was frustrated and left. I called Guy myself on Friday, Feb 22, asking him to call me to talk about all this. No response, so I left him a message. I called again on Saturday, Feb 23. No response again and another message.It is clear that the service department at Kia does not want to claim responsibility, but whats even worse is their customer service. As I reflect on our experience here, I have had other vehicles serviced at Toyota and Chrysler dealerships and during pre-inspection Im always told of the damage thats on my car prior to service. Furthermore, I expected at least a phone call from their service manager to least discuss the situation. Every contact weve had with this dealership about this issue has been awful. If Doug and Guy are representative of the entire staff at this Kia then I can only conclude that this Kia dealership is inept, doesnt care about their customers, and flat out likes to cover up their mistakes. My mom has had a Kia for the better part of 12 years, after this experience I am doubtful her next car will be a Kia.

Review №99

2016-07-08 20:06:46

Very bad service. Went in ready to buy a car after being contacted several times by Internet sales marketer Patty Brown due to an inquiry I made through cars direct. When I went in they seemed flabbergasted when I mentioned cars direct like they had no affiliation and in addition seemed to have no interest in my business despite me being the only customer there for hours. They were not willing to negotiate whatsoever and attempted to avoid any of the manufacturer promotions that were going on. It was a big waste of time and am sorry I went there. They still contact me to try to get me to come back. I got a great deal at Kia downtown and am very happy I did not go through with any purchases here at first kia. In addition they put multiple requests in for high interest rate loanso instead of using the promotion through Kia. They have now messed up my credit and Im getting mail from multiple credit unions mentioning 9% interests rates that I did not consent to. My score has already dropped almost 30 points due to their unauthorized credit applications to outside financing companies. At downtown la Kia I got the Kia financing promotion of 0% April no questions no hassle. Be careful if you shop at first Kia they are shady.

Review №100

2022-06-19 22:51:58

When I came in, Noah came up to me and helped me right away. He showed me the Sorrnto Hybrid and explained many of the features. My kids were with me, so when I had to think about buying or leasing, Noah entertained my kids. He was very helpful and thoughtful.

Review №101

2018-01-22 21:20:29

Mark was awesome! There was no pressure. I was given space to talk it over with my husband in private. He was friendly, personable and didn’t fit the stereotype of a car salesman. I defiantly recommend him at Kia.

Review №102

2020-03-03 19:03:46

My salesperson and everyone I spoke to was friendly & welcoming. The car lot and the interior building and offices were clean. After a rocky start we were able to make a deal and I bought a Kia Forte.

Review №103

2016-10-11 23:52:36

The service department (led by Robyn) ran like a well oiled machine! I got my car back in time to enjoy my Saturday afternoon. I also felt assured with the diagnosis and advice provided. Robyn was approachable and positive. I also loved your waiting room and cold beverages provided.

Review №104

2017-01-26 17:53:19

I arrived at my appointment time of 8:15 am the guy(I think his name was Jim) who checked me in, was absolutely professional and nice. There was no need to ask any other questions because he answered everything. He offered free refreshments, tv and wifi and even a free car wash. WOW! He also gave me an estimated 2hr time frame which I was ok with, but lucky for me my car was serviced within an 1hr 15 min. he checked me out and I was on my way. Thanks Again jim and Kia of Simi Valley!

Review №105

2019-10-25 03:25:19

I came here for oil change, a recall fix, as well as a complete check for my car. It was around 25K miles, and I only done oil changes for it prior to that, so it was due for a check of all its components.Oil change and recall fix were completed.However, it turned out the mechanics only did a simple quick check (fluids, tire pressure, air filter and such - something I can do myself).So now I still have to go through the proper checks procedures again...Also their garage is very open, which lets all the dirt and debris blown inside while they worked on my car (i saw that on my dashcam footage).Definitely not recommending their service department.I would go to a different Kia dealer, who pays more attention and cares more for their work.

Review №106

2020-12-12 18:43:55

Brought my KIA Stinger GT in for service for the 1st time. Hunter (service technician) was straight forward, explained in detail the issue and got my car back exactly the time he said he would. I actually feel good about my visit here. 👍😎👍

Review №107

2018-01-24 18:27:10

DONT GO HERE !! MARK BRODY RIPPED ME OFF. They ripped me off. I bought a 2015 yaris. They overcharged me. The rotors are glazed all the way around and need to be replaced (800$ repair and they said the breaks were recently done). The bumper fell off and started flapping while i was driving a month after purchase. They also told me i would recieve a free oil change. I called them to tell them the service light came on and if we could do it sooner. Than said they had no recollection of the free oil change even tho we had a verbal contract to do it. Be careful about this sheisty place

Review №108

2015-10-18 16:46:09

My most recent visit of 1st KIA was about my 15,000 miles service on my 2014 Optima SX Turbo. This was the best experience that I ever had servicing a vehicle at ANY dealership ever. The best ting about it is that having visited 1st KIA for service 3 times now, the best in my description of the experience keeps repeating itself over and over again, it sort-of becomes the norm rather than the exception. Im really getting spoiled by this place! The place is unreal.

Review №109

2021-03-28 00:51:54

Its a large dealership with plenty of cars to choose from. The sales person helping us kept repeating are you going to buy today. I didnt think he was very knowledgeable and he seemed to be in a hurry. I didnt like the experience.

Review №110

2013-03-08 21:59:52

Went by First Kia on a Wednesday and looked at new Optimas. I told Marlon I would be back Saturday morning to test drive. When I arrived Saturday morning, Marlon was there and there were two brand new Optimas waiting for us. After test driving them both, I decided on which model would suit me better, the EX with Navigation and SiriusXM. Within an hour I was in finance and leaving the dealership. The entire transaction took less than an hour and forty five minutes. It was sensational. So much so that my wife went back the following day and bought a brand new KIA Forte EX. Marlon is exceptional employee and great sales person. I recommended the dealership to some friends and they too bought two vehicles from Marlon at First KIA. Great store, great people and I will definitely go back when its time to get a new car and get my service done...great job Marlon!

Review №111

2023-07-27 00:13:19

Service on my vehicle. Used their shuttle van & all was well. Got car back after one day fixed & ready for the next 20k.

Review №112

2015-12-05 21:55:56

My wife and I bought a new Kia Optima for our daughter. Of course I still drive a 15 year old beater that just goes to show that life is now always fair. But my wife and daughter are happy and of course a happy wife means a happy life. Ill go back to 1st Kia when my beater finally draws its last breath. Sid was a delight to work with even though I tend get a bit cranky when spending money. And Patricia Brown followed up with us to make sure we were a 100% happy with our new Optima. Thanks guys for a pleasant experience!

Review №113

2018-01-20 04:26:25

Stopped by after work to check out the new Kias. Never did I think I’d end up gettIng a new car. First off, I was greeted by DC. Normally getting approached by a car salesman make me want to cringe but right from the start DC was so awesome!! Not pushy, very laid back and cool guy. He was also very knowledgeable and honest. Honestly, I do not think I would have ended up with a new car if it weren’t for him. I ended up getting a Niro crossover hybrid. Loving it!!! I highly recommend this dealership. Make sure to ask for DC to help you out. You won’t be disappointed.Jojo

Review №114

2021-06-15 16:43:25

The salespeople, specifically Noah, were great as were the finance people. They listened to our needs and presented us with a vehicle that was perfect for us. Great experience. Thanks, First Kia.

Review №115

2022-10-03 21:15:25

The absolute worst customer service i have ever experienced. they are great when you are buying the car. but the minute the transaction is done good.

Review №116

2018-04-07 17:13:32

I recommend 1st Kias, Omar Abuzaid, he was knowledgeable, courteous, and did not pressure me. The sales manager was friendly, as well. I purchased a 2018 Kia Serento, which we love, and highly recommend this dealership. I almost didnt consider a KIA, after driving a number of other manufactures vehicles, I believe KIA was the best choice.Give them a try!

Review №117

2014-03-27 18:20:07

Stopped by after work to take a Kia for a test drive. Id been looking for a new car for several months, and had already test driven several other types, but didnt like them enough to let go of my old car. I told Benjamin Villalpando what all I wanted in a new car, and he really listened. Took my new Forte for a test drive and absolutely loved it. It was everything I was looking for drove it home that night. Thank you First Kia for making it happen!

Review №118

2015-08-12 20:53:49

My salesman was Sid, who explained everything about several cars, and I made my choice. There was no hard selling, I was very pleased about that. The whole process was very comfortable, and the follow up is extraordinary, emails and phone calls to make sure all was well. I was pleased with the whole process.

Review №119

2018-10-17 01:09:05

Kia first street service advisors are rude. I have had multiple negative experiences there. Its a shame because i love my car, but they give Kia a bad name. I am not a complainer by nature, but after 2 poor experiences I decided to contact Kia customer service and log a formal complaint.

Review №120

2016-01-08 15:58:13

2 nd service on my new but used Optima. I was told I would have an hour and a half wait for an oil change. Had my car back in 1 hour. All the employees at First Kia are great!

Review №121

2017-05-09 01:23:24

Mark Brody was very professional and genuine. He made us feel comfortable with the car buying process...as if we were family. I would recommend First Kia to everyone looking to buy a car.

Review №122

2023-07-31 20:34:28

Oscar is the best when you need your car serviced! He went the extra mile and went above and beyond for everything. Thank you!!

Review №123

2019-08-07 05:49:07

Went in here to buy the new Kia telluride . Found it online for 35958 msrp. Was so excited I packed up the family to go check it out driving all the way from ojai . Passing up a perfectly good Kia dealership on the way. I mean 35958 msrp for what Kia has to offer plus rebates I was in and ready to buy. Get to first Kia unload the kids and see the car sitting right in front of us we had to check it out to see if the car seats would fit and all. The sales man was so nice and I was ready to make a deal I offered to pay msrp from the get go no haggling nothing. The guys face got serious and said I’m sorry sir this car is 38958. Wait what!!! for what did you add some thing to it !!! No sir!! Did you buy it from another dealer. No sir. Then why am I getting charge 3,000 more then msrp? Well we have a up charge . So your telling me I have to pay 3,000 more because of a up charge(high demand) yes sir. I told him that I will take it for msrp one more time and the manger decided to knock of 2,000. Thanks for taking 2,000 off of something you didn’t do . I had to walk away because I couldn’t stomach paying for more then what was advertised online (Autotrader and Kia website ) thanks for baiting me and I hope that these up charges get reported . I get over head and labor cost increase with a small business my self. but number and sales increases will go along way with word to mouth a great customer service!!!! Drop the up charge!!!

Review №124

2018-11-07 20:42:25

Amazing customer service and Johnny Kia got me a great deal on a pre owned Tacoma!! Would highly recommend First Kia to all of my friends. It’s definitly a more friendly/welcoming vibe then most dealerships

Review №125

2019-10-20 14:27:42

Tony was the person taking care of me and he sure did a great job! Granted that my car is still in warranty and it will be for the next 7 years, but he just made everything work and I sure am grateful for his work!

Review №126

2016-01-11 04:15:22

Love our optima.this is our second one such a great car . very reasonable mileagethe ride is really incredible good looking mid size vehicle we recommend every onein the market for a great car to test drive an optima before buying any other make, big thank you for first KIA team in simi valley

Review №127

2017-10-24 21:11:58

I walked in yesterday saying I was looking for a car under 10K because I was planning on upgrading within the next year and a half. I was shown a car that was price marked at $13,999 but the salesman, Darcel, told me that a guy came by the other day and negotiated the car to $10,999. It was a little outside my range, however, this is the pricing we had discussed throughout test-driving and even in front of his manager, Robert (I believe his name was). We left our conversation talking about this car at the price of $10,999. I had planned to come in today to purchase the car when I receive a text from Darcel that the best pricing they could do was $12,900.....Now, I am being asked to come in, to talk to the GM about the pricing and why they cannot offer to me at that price ($10,999). My question is... why were they able to drop it down to 10,999 for a guy the other day but now only be able to offer it to me at 12,900? This whole experience has left a bad taste in my mouth. I recommend going avoiding Nissan, Kia, and Honda in Simi since they are all connected.

Review №128

2015-11-11 17:53:35

I had been looking for a specific used car for awhile and found it there. I had a great sales representative, but when it came to buying it the manager was a nightmare. He would not accept my pre approval letter from a federal credit union and was telling me I had to use a co-signer so I left and drove an hour and half back home and waited for the weekend to end so I could have my bank call and fix it. I finally bought the car. I waited for my plates and registration for almost six months to come in. I called the dealership multiple times, I got hung up on, sent to voicemails that were never returned or something of the sort. Finally I find out that they hadnt filed my paper work yet (five months laters!) and after all the pestering it finally got finished. When I received my plates in the mail they were sent to my old address. The manager had changed it on my paperwork to match my license even after I explained I had just moved and no longer lived there. I didnt even bother to fix it through them I went willingly to the DMV to get it done the right way.

Review №129

2021-10-19 19:49:05

DONT GET THE CILAJET!!! Salesman added the extended warrantee and Cilajet finish to the contract without consulting me. I caught it just before signing. Salesmans response was these are things we highly encourage our customers to have. There was no encouraging, just an attempt to slip it by me. I told him to take them off. He insisted the Cilajet finish was a great deal. Said it covered a host of issues with paint, such as damage from bird droppings, water spots, rust, AND MINOR CHIPPING!!!!! It does not cover minor chipping, even if its the size of a pencil eraser. He even used the scenario of driving down the highway and a rock or pebble hits my car and chips the paint. You call Cilajet and they fix it no questions asked, just like that. Turns out thats not how it works, and he convinced me to spend $2,000 on this.

Review №130

2020-02-22 20:57:30

As I was looking at a vehicle, another salesperson started showing it to someone else at the same time. My salesperson did not say anything to the other salesperson. I felt this was extremely rude and have never encountered this issue anywhere else. The salesperson did not even attempt to correct the issue when I said something. I will never come back to this dealership again.

Review №131

2019-07-16 04:09:02

Advertised price was 37,700 then slimy salesmen said there is going to be a mark up $5000 on a Kia. Did not show me the window sticker when I asked, did not explain why the mark up other then in high demand, 1st of all selling a new car in California above MSRP is illigal, selling a new car higher then the advertised price is illigal. Manager never called me back because he is on it. They advertise the car for 37,700 then ask for $5000 as a make up you give them $5000 and they financing you the car $37,700 now they just stole $5000 from you and you financing $37,700 and manger and sales split your $500 . I wont leave it alone and will fight intill everybody who paid mark up on the vehicle will get their money bac . Its called a lawsuit

Review №132

2016-02-02 23:33:26

Vince, Robin and Justin are the best. They will tell you what you need and dont need. I have been coming here for years and would never change service departments. I could go to Valencia KIA because its right down the street, but after talking too them, they know nothing! And prices are higher.You cannot go wrong with First KIA of Simi Valley! Plus you can get breakfast or lunch right next door while you wait. And they have shuttle service up to 8 miles.

Review №133

2021-05-04 17:47:51

It was my first experience with Kia and this dealership. I loved the no pressure attitude of your salesman Noah. He was always very attentive and efficient in closing the deal for my K5.

Review №134

2015-05-14 19:53:00

Our first time at First Kia was a very good experience. Omar was great and the whole staff was very friendly making the process a pleasure. Thank you Barbara for the follow-up call and to George for all your help as well.Thank you,Dane & Hollie

Review №135

2020-10-25 20:39:44

I really appreciate the front desk service, Gabriel the mechanic and his fellow co workers. The service they have been doing on my car has been beyond expectations. Anytime my car needs service I will be coming back to them

Review №136

2018-01-11 17:23:07

Eian Yarbrough was our salesperson. We were extremely happy with his service. He was honest and straightforward. We had the deal done and the papers signed in less that two hours. It was a wonderful experience. Eian gained a customer for life!

Review №137

2014-01-27 23:06:05

No pressure. I called Michael Peters, told him the car I wanted, what my down payment would be and what I wanted for payments. He took that info and made it happen for me. My first positive car buying experience. Thank you guys.

Review №138

2022-11-10 20:04:19

First KIA always takes good care of my 2018 KIA Sportage. Oscar explained every part of the service to me.

Review №139

2019-11-14 16:54:31

No pressure sales agent. Ease of test driving, pricing, and purchasing the vehicle I wanted. Fastest and easiest experience I have ever had purchasing a new car.

Review №140

2024-02-13 16:55:20

Best service

Review №141

2015-05-24 17:34:00

Easiest car ever leased. This dealership made everything pain free. Michael Peters and Dave Tremere took care of everything and gave a me a great deal on my 2016 Sorrento. So glad I went to First Kia. Thank you guys!!

Review №142

2019-01-18 21:38:20

Very upset with kia service in simi valley. Service mgr, indicated that I needed repairs that I definately did not need and he indicated that it was not covered under my warranty. After I contacted kia corporate, miracaciously, my car was diagnosed properly and thie repair was covered under warranty.Unfortunately I do not trust this dealership, which puts me in the position to take my car to kia in ventura.

Review №143

2015-10-29 08:21:47

I looked up my options online and found the car I liked. So I called for an appointment to come check it out, and right away from over the phone Eian sounded like a good guy and was very helpful with setting up a time. Went in a few days later and met with Eian and took care of me and helped me reach the best deal I could with my purchase. Thanks man!

Review №144

2013-03-11 17:45:48

I have purchased several vehicles from this dealership over the years including 2 Kia Souls in the last 12 months one for my son and one for my mother. If you are looking for a strait shooting dealership with great cars I would recommend that you go see Johnny Kia you will NOT be disappointed!

Review №145

2020-10-25 20:35:50

Absolutely wonderful service from Gabriel and his fellow mechanics. Great customer service starting from the front desk employees. Highly recommend and will be back again for any other car issues

Review №146

2015-10-28 22:15:42

I had such a great experience at 1st Kia. Eian and the other staff that helped me were wonderful. Definitely recommending this place to all of my friends, family, & coworkers. & I love my new car! Thanks guys.

Review №147

2015-11-12 18:06:51

Everyone was so helpful: Sid, Collin and Bob Busick. They all worked together to help us make the purchase possible. A special hats off to Bob for really doing his best to help my daughter get her first car - a bright yellow 2016 Kia Soul. Thanks to Sid, Collin and Bob! Sabrina loves her car!

Review №148

2020-09-28 22:49:34

Took 3.5 just to get diagnosed on issue; yet nothing was fixed. I need to return because they need to order parts or it would take too long an this is with me having an appointment. I was not greeted in 2 minutes like they claim. Car wasnt washed like they say. Poor customer service to the max.

Review №149

2013-07-06 19:40:49

Derrick Shima was an amazing salesman. if you ever come here ask for Derrick. He is very professional and very friendly. He made my first KIA experience one to remember

Review №150

2017-12-31 23:09:14

Awesome experience with a lease at 1st Kia with Darcel and Sid. It was a great find after a bad experience at Galpin. Everyone was friendly and easy to talk to. Happy to have found a new dealership.

Review №151

2019-08-27 21:44:25

Brought my mom to get her car serviced here and when calling about updates the guy in the phone was beyond rude. His tone was unprofessional. Rather drive her all the way to Glendale than this place. Would not recommend at all.

Review №152

2023-08-12 19:02:02

Took me 3 weeks to get an appointment then 3 weeks my car sat in the shop with no diagnosis and I had to get it towed out to another mechanic

Review №153

2018-08-27 16:15:13

First service appointment with Sang was great. They even took me in a shuttle further than they usually do to help me out. Was great because the extra few miles got me where I needed to go. Appreciate the service and hospitality. Thank you!!!

Review №154

2020-07-20 19:26:30

Everyone was very polite and helpful. My vehicle was serviced quickly within the time I was told it would take. My car was returned to me washed and sanitized.

Review №155

2018-08-04 16:22:20

Excellent Service experience, Staff are Professional, knowledgeable and Friendly. Work was done on time. You will receive the best service experience at First Kia. Highly recommend

Review №156

2019-12-09 15:33:03

Staffs are very friendly and efficient, you can enjoy a cup of coffee and donut while you are waiting!

Review №157

2015-11-05 23:01:18

Service dept is outstanding. I appreciate the 4 service packages offered. Prices are reasonable. I get my car back quickly. Justin was great. Everything I want from a dealer service dept.

Review №158

2022-03-22 00:44:44

Always friendly and helpful service. Brian and Greg Thoma are a pleasure to deal with. I wouldn’t bring my Kia anywhere else for service.

Review №159

2023-02-16 20:28:53

Oscar was a great help when assisting with my cars recalls! Service was quick and efficient

Review №160

2017-03-21 03:42:16

Best customer service from Robin and Jimmy at First Kia Simi Valley!Robin somehow always remembers me by my first name. Makes me feel like Im dealing with a good friend!

Review №161

2009-12-01 23:43:41

This is a class-act dealer. They have an excellent selection of new and used cars, great pricing/service, and back up their products, even after the sale.I would do business with them again and again.Adam

Review №162

2018-12-29 16:35:03

Service Team went above and beyond. Got my car working again during the busy Holiday period when theyre handling double the volume due to Galpin Kia Closing. Really amazing service.

Review №163

2017-10-22 04:01:18

I had a great experience. Omar Abuzaid was extremely helpful and was awesome with getting me a great deal. I would recommend to anyone. Great job 1st Kia of Simi Valley

Review №164

2018-08-13 00:22:04

Horrible service!!!! I purchased my 2013 kia optima 2 years ago after two months starting give me problems I took my car to the dealership and they never fix it ...now Im having problems with the engine and they want me to pay for the repair it has 75,120 miles when I purchased they told me the my waranwar will covered until 100,000 Miles if anything happens is my first and last car there!!!😡😡

Review №165

2013-03-06 19:13:37

This dealership knew what I wanted and they were determined to make it work!! If it werent for the help of Johnny Kia, Yehuda Riess and Benjamin Villalpando, I dont think I would be driving my new car!They went above and beyond to make sure I was happy.Thank you so much!Tracy Rhoads

Review №166

2018-04-09 18:04:16

Always polite, pleasant, and professional service and attention....from our first contact with Robin.....then Vince comes to find out if everything was satisfactory...then back to Robin to then paying for the service that is always less than expected.....or nothing because it is covered.....We cannot think of anywhere else we would take our cars for service....it feels like we are visiting old friends every time we come here

Review №167

2019-04-21 22:42:05

Agency opened early and allowed me to get to work on time. Vehicle was ready when promised and everything was taken care of properly. Highly recommend this dealer!! Thank you Team Kia

Review №168

2019-07-17 21:50:37

Salespeople were professional, friendly, and helpful. I had a stress-free buying experience and left the dealership excitedly with a car that I love.

Review №169

2017-10-08 18:19:46

Our salesman Collin was very knowledgeable and helpful. Thank you for making the process of buying our new car quick and easy.

Review №170

2017-12-09 18:18:32

Great People, would not let me leave unhappy, Omar, Johnny Kia and Sid, did everything to make the deal happen, I thank them very much, now I am enjoying a beautiful Kia Stinger. Thanks again.

Review №171

2018-08-13 22:55:37

Decided to go here instead of Galpin, since Galpin has 3 week waiting list. I was pleasantly surprised with this Kia, service was quick and friendly. Definitely going here from now on.

Review №172

2018-05-22 22:04:03

Showed up early 7 AM without appointment for oil change and they took me right in while I waited. I was treated well, and enjoyed the waiting room accomodations.

Review №173

2018-08-18 19:01:23

All my concerns and questions are quickly addressed. everyone is helpful and friendly. Sang kept me updated on the progress of my service and solved the problem I was having with my car. THANKS!

Review №174

2018-12-24 00:55:52

First time going there for service. Nice waiting room, very friendly service (Robin), they were aware of the updates to the cars software, and the car was washed and cleaned at the end.

Review №175

2023-07-18 14:18:54

This is the third car I purchased and all problems I have had witch have been very few have been fix by this Dealer

Review №176

2022-07-06 16:58:31

Every one that we interact with, were very friendly and cooperative. Listening our needs and always willing to help. Five Stars!

Review №177

2020-07-06 03:26:27

Greg helped Myself & My Wife would take care of my 2007 KIA on this Tuesday...replace brakes tires etc ....have been taking my KIA for Service for over 3 years Plus....all for a guarnted price thank you again see you this Tuesday!

Review №178

2018-01-11 00:07:39

Eian was great to work with and easy going. I didnt feel pressured to select a vehicle or purchase. Overall it was a good purchasing experience.

Review №179

2024-02-28 01:11:09

Excellent customer service at check in!

Review №180

2023-01-25 22:11:26

Oscar Gonzalez was attentive, got the job done as promised and made sure allMy requirements were met.

Review №181

2021-05-30 21:17:40

Great place. Honest people. Eddie took care of me especially when I was coming from San Diego to Simi Valley. Great experience. Nothing to complain about here.

Review №182

2019-03-16 22:21:32

Great place to get your Kia serviced or repaired. They serve a large geographic area as Kia dealers are scarce. Friendly and helpful service.

Review №183

2016-01-14 20:21:26

Collin Kiedaisch is an outstanding sales consultant. Low pressure, good listener, and goes way beyond expectations. Youre lucky to have him.

Review №184

2019-09-13 22:00:19

Called on Monday 9/8/19 told the service associate that the trunk lock was broken. Couldnt have an appointment until Friday 9/13/19. They had all week to get a part, and it wasnt in stock, so it meant another trip back. Should have replaced it myself.

Review №185

2013-03-24 17:48:19

Sid Khan was fabulous to deal with. I got a great deal and am very happy with my new Kia. The second Kia for me.

Review №186

2015-12-03 18:48:03

Everyone at First Kia is friendly and very helpful. They always perform the work on my vehicle in a timely manner.

Review №187

2023-01-31 03:17:46

All aspects of the service were clearly explained to me, Oscar was courteous and helpful.

Review №188

2017-11-22 17:42:03

Eian Yarbrough our sales person made our experience buying a new Kia Soul the best that anyone can ask for Recia and I highly recommend you check out First KIA OF SIMI Valley!

Review №189

2016-02-01 05:39:54

Robin is my hero!!! She goes waaaaay beyond her duties to accommodate clients needs... ;-)

Review №190

2023-06-05 15:25:21

Great service support from Brian, the car was ready before I expected.

Review №191

2015-11-12 03:42:32

I didnt like how dishonest they were about my car that I bought for 18k and sold for 10 after 2 months of owning it

Review №192

2023-03-04 19:26:16

Ask for Noah Kiedaisch if you want to feel like your looking at cars with a friend instead of being sold one by a salesman.

Review №193

2018-11-17 06:20:22

I bought my fist car here, now I send all my friends and family there not the usual car sells man rip off stuff, super honest and nice

Review №194

2019-05-04 19:40:26

Were able to take us without an appointment to resolve issue with car not starting. Great Service!

Review №195

2021-09-12 14:24:47

Sang and Greg went above the call of duty to help me with a contact issue. They spent an extra hour making calls and working with vendors to resolve the issue.

Review №196

2024-03-01 00:42:26

Thank you Anthony cruzado for all your help

Review №197

2020-08-12 20:28:09

I was very pleased with my salesperson, but was told I would not have a payment for 45 days and that was not true. Be very careful!!

Review №198

2016-04-26 15:41:46

Omar Abuzaid was a very good sales person. Very patient and kind. I would recommend him to my friends.

Review №199

2022-08-14 20:10:52

Charging $8,000 markup on all EV6’s. Higher than any dealer in the country.