FedEx Office Print & Ship Center in Elk Grove

Review №1

2024-07-01 06:13:22

Dishonest.When dropping off a package for shipment, Dont bother with the drop off box. Hand your package to an employee and get a receipt.I used a drop off box for a very expensive package and although i had a tracking number the package went missing. I worked with the manager Paul Maki but he just shrugged it off and paid no further attention to it and would no longer talk to me about the issue.I believe without a doubt the package was stolen by a FedEx employee.

Review №2

2024-05-29 22:45:03

Wow. I had came in asking if this location sold stamps. The person I walked up to under their breath went “no.” didn’t look up at me or anything. I figured maybe I could ask if somewhere near had them, I got the same, lack luster, expressionless, didn’t look up at me “no.” If you guys expect to be given any level of customer service, this is NOT the place to go.

Review №3

2024-05-24 00:52:13

Courteous, clean, quiet. They carry relevant accessories as well as handy books, and guides. They also sell cards and puzzle books. Perfect little print shop for printing or mailing.

Review №4

2018-11-01 22:15:22

Was told I needed to buy bubble wrap so I did and got my package packed, then the clerk comes back with the largest size of expensive tape and tells me that I need to buy tape as well, so I made another seperate purchase. I then offered to leave the rest of the roll of packing tape I purchased for the next customer who falsely assumes that FedEx will be decent and provide tape. The older woman who sold me the supplies then told me that they WILL tape and pack it in bubble wrap for you which they prefer to do anyways to assure safe shipping. So she sold me stuff I didnt need for no reason and lied to me. She then rang me up a 3rd time for the cost of shipping which was way too expensive for such a small package. 3 receipts, 3 purchases, 1 silly package that was barely worth the shipping cost. Thanks guys.

Review №5

2023-05-01 23:19:47

I went here and had a package sent here, and instead of being helped genuinely, I was told its not our problem. This is a $1700.00 package that was lost at your location, and its not your problem. This place needs its theft and packaging protocol reevaluated. When I call to speak to them, the line rings my issue hasnt been resolved its been two months. I need my issue rectified right away. They have no consideration. its crazy there, they are in need of new management.

Review №6

2023-01-13 02:14:24

Very poor customer service. Chantelle (or however it’s spelled, her hair was hiding the first part of her name and she wouldn’t move it when I asked for her name) was extremely rude, obviously talking about me to another coworker back by the printers, and moved as slow as possible. She had a long line waiting for her and asked if anyone was there for pick-ups since her current customers had a longer request. She ignored me and the family in front of me when we said we did so I went to the counter to let her know for both of us and she rudely said she would get to us eventually. Why even ask for pick-ups then? She then talked about my actions as if I was in the wrong to her current customers, “everyone deserves my attention when it’s their turn” but she had asked for pick-ups and then ignored us so I don’t know where she got off saying that like I went up there unprompted. When it was my turn, her whole tone and attitude was sarcastic. Just a complete negative experience. Very inefficient and rude.

Review №7

2022-04-12 03:36:30

I came in about 30 minutes before closing (which, from an employees perspective I’m sure is quite annoying..) however I was greeted & was offered help by an AMAZING & AWESOME employee named Daniel. I cannot express just how helpful he was, in fact he was a lifesaver!! I had purchased a template for shipping/return labels on Etsy (for my brothers wedding invitations) and Edited it… but when I went to print it out I realized that the label template I picked was a weird size.. BUT thankfully Daniel was there to help me! He edited the labels and scaled them down to the proper size to fit the labels. I had been dreading printing these out because I had a feeling it wouldn’t work out the way I wanted it to., which I was right to an extent, had Daniel not been there to help me. He did this all in under 20 minutes, I was in & out so fast. I am so grateful that he was there to help me… I cannot express just how screwed I would have been had Daniel not been there! I also want to thank Cameron as well! Both of these employees went far above and beyond my expectations that I could tell just how much they cared about making sure I had a good experience with FedEx. As a side note to FedEx… I do hope that my feedback leads to more than just a pat on the back … finding employees today is exceedingly difficult, even more so is having employees that actually care about customers… so in essence what I’m trying to say is to remember that finding employees like Daniel and Cameron are few and far between — so make sure you do YOUR part to keep them, they’re the difference in having customers return to your business, FULL STOP!

Review №8

2023-01-21 18:03:29

We have been standing at the counter for a good 10 minutes and there is now a line and neither of the 2 workers have acknowledged us. They are at the printing area. 1 is assisting a customer the other is standing behind her.We get that they may be having a difficult time with a transaction but to completely ignore us is unacceptable.My husband is finally asking for help and the one who spoke to us was very rude and turned her back on us.Again we understand someone was training however that does not give the person the right to ignore us then be nasty.The nasty one is wearing a green grey hoody with her hair in a bun.The trainee was very polite when she came to the counter. Her name is Analisa.Please ask for the new person Analisa and not the rude one.

Review №9

2023-11-14 01:40:31

Very busy with a line that moved remarkably fast. Clerks were affable and paid attention to detail. Recommend!

Review №10

2022-03-18 18:48:25

We have all experienced going where no man has gone before. Simple for some,daunting for others. This location deserves maximum stars for assistance provided. Camerons kindness, should not be overlooked or taken for granted. Its rare today to find service reps that aid beyond the scope of job description. He not only assisted me with my issue at hand,but also directed me to the nearby postal drop, enabling me to meet specified time requirements. Wish I could do more to thank you. I pray an unexpected blessing come your way. Cameron is a blessing to this location. Thanks again!