Presentation on Map Reviews Nearby

FedEx Office Print & Ship Center in La Mesa

3.1 (93) 5304 Jackson Dr, La Mesa, CA 91942, United States

Location on the map

La Mesa, San Diego County, California, US

Phone: +1 619-461-9511
Site: https://local.fedex.com/en-us/ca...

Opening hours

Monday:Closed
Tuesday:8 AM–8 PM
Wednesday:8 AM–8 PM
Thursday:8 AM–8 PM
Friday:8 AM–8 PM
Saturday:9 AM–6 PM
Sunday:12–6 PM

Edit info

Total reviews rating 3.1

93 Reviews for FedEx Office Print & Ship Center 2024:

Review №1

2024-02-16 03:30:41

I had a brochure printed for my business and went to pick it up and was so shocked by the bad quality. It looked like something I could have done myself. If I had been overseeing this job I definitely would have alerted the customer beforehand and worked out some way of making it right. Instead, I was told what I SHOULD have done. Really?!?! There has to be some better way of making things easier for the customer so they aren’t stuck with a print job that looks horrible.

Review №2

2021-04-04 07:07:27

Not the first time coming today but great experience again- was greeted promptly by one of the employees, he helped me to process my AT&T return, fast and efficient, took me less than 5 min. Shipped few packages few times before but also received great service. The store didnt look too busy but there were staff available all the time.

Review №3

2024-05-13 22:21:15

Trash!! Company! Flat out told me a fragile sticker is just toMake you feel better. They dont follow it. In fact what they do is crush your package that has this label. Dont Trust them not worth it.

Review №4

2023-12-22 16:21:50

I love my local business office! They are always so helpful and friendly. They make printing home projects easy. Sometimes they get busy so that increases wait times but nothing a little patience can’t solve :) Keep up the great work guys!

Review №5

2024-03-06 01:16:58

Based on my inability to get through to a person via your automated telephone system I give you one star because it is near impossible - actually Ive never gotten through successfully ever since your system has changed and it is highly frustrating. If I want to speak to a person I want to speak to a person not a machine, period.

Review №6

2023-12-27 05:32:49

I was disappointed about this location. Their website and door sign showed closing time at 8 pm on Tuesday 12/26. I arrived at 7:30pm and the store already shut down. It’s very disrespectful to any customers to have a sign saying close time at 8pm and the door closed at 7:30pm. Very disappointed

Review №7

2024-01-15 01:49:45

Horrible customer service. John in particular. When you work in customer service you’re prone to understand as you can relate however customer service is customer service and unfortunately some should get new jobs.

Review №8

2023-06-07 18:45:36

I went to get my book spiral bound. John helped me to take my order and he told me that it’ll be ready by the end of the day. When I told him I have an exam and need it sooner he talked to his coworker and they expedited the process and it was ready in one hour. Very satisfied with their service and John’s level of customer service and understanding. Good job FedEx for hiring staff like John.

Review №9

2023-02-23 18:15:43

I was turned away because the operator was “too busy” for a simple print on resume paper. The store was empty and this job would have taken 2minutes. Pure laziness.

Review №10

2023-01-02 19:36:20

Heather and Beth are possibly the nicest people ever, and certainly the nicest people I have met this year. They were both very helpful and made the process of trying to mail letters during the holiday as easy as possible. Made my day. Thank you both!

Review №11

2022-01-24 22:12:47

The staff takes great pride of ownership in this location. They are helpful and patient. The location is always tidy with plenty of parking. Today I got great service from the Manager, John after the young man that was assisting me was pulled away by another needy customer. I recommend this business.

Review №12

2018-10-21 02:04:42

My very first visit, and my last visit. It was about 6:00 and I was the only customer in the place (they close at 8:00 pm). Just needed 100 plain black and white copies on regular white paper. Simple right? Nope. The sample copies they showed me had grey streaks on them. There were none on my original. And my original was a brand new print on heavy white paper. Nice and clean. Tried to blame it on the original having too much black ink. Seriously? Are they kidding with that? I make clean copies on my little cheap hp all the time with no problems. And yet their giant copier creates streaks from a clean streak free original? I dont think so. She made three additional samples. Each time the text got lighter and lighter, but the additional grey streaking remained the same. I then suggested if she could use another machine, but she refused. Told me it wouldnt matter (OK, now my BS level had reached its limit at this point). I left and took my originals to another place. They ran off 100 double sided copies, no problems at all. And they looked as good as original. Yep... definitely lost a customer at THIS FedEx location. Too bad too. Im new to the area and do a lot of printing in my work. They could have made a lot of money off of me. But now someone else will. Oh well.....

Review №13

2022-01-15 17:38:33

Lets get this straight: FedEx employees in general, whether drivers or front desk reps, are rude, awful, and their companys culture is not customers friendly. That being said, I had only one box to drop off, and the shipping label was already printed, and attached to the box. All the front desk had to do is to scan it and thats it. A normal person would have taken him/her 1 second to do the job. But it was not that simple for the front desk FedEx employee La Mesa! After waiting more than 10 minutes, she gave me that awful attitude, rude customer service, and she started asking me irrelevant questions about my box. They definitely need to go out of business for hiring such despicable and miserable employees.

Review №14

2021-06-09 18:31:34

Printing failure, manager was unpleasent. Was charged for prints that did not go through. When getting a refund manager was no where to be found for about 20+minutes. When I finally got them, I beleive they went by Dave, they asked where all my prints went. I showed them the receipe and the two jumbled up pages of just mess. They insisted I had other pages, I went as far as to say check your cameras for proof if you need to. Finally got my refund. Manager was just unpleasant not only to me but the poor employee who was trying her hardest to help me. Manager took the pages away so cannot provide any photo proof sadly.

Review №15

2021-03-02 02:25:12

Its so easy post a review when youre angry about something. That is why I wont be posting a review about my experience at Office Depot. Ill focus on the positive.After horrible service at another business, today I went to FedEx Office. The employee, Beth, was quick to help me and provided great customer service. Beth completed my order in about 10 minutes (if that) and had me on my way. FedEx has my future business for sure.

Review №16

2018-04-05 01:53:04

Horrible atmosphere, it has a dark and dingy look inside. It was not busy at all. I stood there waiting for someone to assist me. I could see that there were several employees, none of them bothered to welcome, greet or ask if I needed help. I was basically invisible to them. I walked out and took my business to STAPLES and was treated with courtesy and respect. If I could I would give NO star to this awful location.

Review №17

2020-09-25 20:56:23

The customer service was horrible. Waited 20 minutes for their computer to receive my multitude of emails to print my ONE PAGE, but to no avail. Tried sending it to the self print multiple times, to no avail. The lady at the counters solution was for me to buy a 20$ USB drive. She failed to tell me I can walk to the back of the store and log into the computer and print it myself. Wasted time and frustration led me to paying multiple dollars to print out a single piece of paper.

Review №18

2022-11-09 20:33:05

Shipping desk guy at 5:30 on Nov 8th was super helpful and friendly. Saw me packaging my order with my own tape, so he offered to tape it up and attach my label for me. Thank you!

Review №19

2023-12-27 03:14:40

Bad customer service. Fedex gets worse day by day. Because they hire bad people only

Review №20

2015-02-02 03:44:58

Asst. Manager Louie is a Godsend.I had a job interview at 10 am and that I was told about the day prior and not only did I have to get time to shop for new and fresh interview clothes, work two 8+ hour shifts and help with an already scheduled apartment shampooing of carpet we had waited two years for ... they asked for a resume that needed editing and revision ... four page.Louie went ABOVE AND BEYOND.He walked me through all aspects of the several tasks and equipment I used, still covered the front desk, and; to help me save time paid the $.32 I was short on a purchase so I could hit the door and be gone.Love this location and recommend it to anyone.Ive been to several where to get someone to even act like they work there, or to ask them to multitask is treated like asking them to clean a toilet.NOT so here, and thank you Louis, again, again, again.Keep up the great work!

Review №21

2020-08-15 02:58:40

Fedex on Fletcher by Grossmont 8/14/20 @ 7:45p - they could improve their customer service. One rep was great, but the other was not. I was not able to print and the 2nd gentlemans demeanor was not too welcoming, as if he did not want to help - I hope everything was ok with his day. Regardless, I dont like the way I was treated by the older gentleman. In conclusion, I left without being able to print and minimal help for assisting their customer. I will never go back to another Fedex. Im insane for going there over and over again, leaving each time frustrated with Fedex. Each experience, disappointed!

Review №22

2016-08-09 01:24:25

Dont listen to those previous reviews. No the staff is not happy and giggly but they do what they are asked and are actively helping customers in a courteous manner. I would put $20 on all the people leaving bad reviews are whiny trolls that are a pain in the rear wherever they go and probably gives these types of reviews everywhere. Ive been going here for years and have always gotten my task completed with no issues. I was looking it up to see if the location was still open and almost let the reviews convince me to go to another location cause all the bad reviews are so recent but im happy i went cause i was in and out in 5 mins after them letting me borrow their packing tape to reseal my package. Thanks for the great service again!

Review №23

2021-06-04 00:27:30

I emailed my document to print to myself. At the pay-per-minute workstation, it wouldnt let me download my attachment. My guess is that it is because I was using Proton Mail. So I had to forward the document to my secondary GMail account costing me more time (and money). So I feel like I got scammed because gmail isnt my primary email :/obviously moving forward Ill just be emailing to myself using Gmail, but it wouldve been nice to know to begin with

Review №24

2020-01-24 21:22:44

Not sure why all the 1 stars. Just left here and everything was great. The person who worked there was very helpful. Not too much personality, but he was nice.The inside was very clean and pleasing.

Review №25

2017-04-30 19:41:50

Look at the other reviews, all this place wants to do is up sell, no customer service. Was told I needed to buy a $20 laptop box in addition to 3 inches of padding to ship and old laptop. Staff member told me that it was policy and there was nothing she could do about it. As the consumer, I should be able to leverage all shipping options available when sending a old laptop and not forced into purchasing your overpriced packaging. Going to USPS.

Review №26

2016-05-30 18:35:45

Terrible representation and customer service. I called first to see if they can create a DVD for me from a MP4 and on they phone he said yes, just bring it down to the store and we can create right then. I took my computer down and he said it is required to be on a Flash Drive and I said you did not state that on the phone. Then he tried to sell me a Flash Drive at $32.99 for a 1GB, that was way to expensive, so I went to Best Buy that was a couple blocks away and bought a Flash Drive, that was 16 GB for only $5.99 and transferred my movie to the Flash Drive. Then after he burnt the DVD, he said they cannot guarantee that it will play on a DVD player and that it will only play on a computer. Well, if I needed it for a computer, I would just use my Flash Drive. This store service and staff has a lot to be desired!!!!!!!

Review №27

2018-01-21 03:34:45

Ive had a terrible time getting oversize printing handled at other copy centers - I usually end up being told that i need to order the copies ahead of time and pick them up in a few days, ir that they are out of the oversize paper, or that they COULD help me if the one person trained on that machine wasnt out. Tonight I walked out of FedEx with 5 perfect prints, the smallest of which was 24 x 36. All my questions were answered without trouble, and everything printed quickly and correctly. THANK YOU!

Review №28

2011-10-19 02:12:35

I came in to print a large color graphic on a very tight deadline. They really gave great customer service! The kind that I havent seen much of in the last few years! The manager (Danny I think) was very accomodating and found a way to make all my requests happen (without nickel and diming me...) I will definately go back!

Review №29

2017-05-06 00:21:27

Update. I just received a delivery of shoes from FEDEX and guess what the shoes are sliding back and forth inside the shoe box. Im going to speak to corporate and ask them how come Adidas can ship the shoes sliding around inside the box but THIS OFFICE wont let me deliver them the same way.DO NOT COME HERE! I saw the reviews for this office not shipping items for moving inside the box. But I have been coming here the last few years and never had a problem. But today I tried to ship a pair of shoes which were inside the shoe box which was inside another box. And they would not ship it unless I paid 3 or 4 dollars for filler. Mind you I was only trying to drop off the box because I had already had a label and paid for shipping. Ridiculous.

Review №30

2014-10-02 19:03:03

First impression walking in sucked. This guy with a tattoo of flames on his right arm was complaining to the other workers and acting very unprofessional.. But I got helped with a lady that was really nice and helpful! Only reason I am giving it a good rating

Review №31

2016-04-09 04:15:59

Had to wait awhile for service. When help finally arrived it was pretty decent. I wanted to confirm that a package was wrapped correctly for shipment. I couldve been told that someone would be with me soon by the other worker that was nearby assisting someone else.

Review №32

2019-12-23 20:06:11

Shipped a Christmas package to SD so I wouldn’t have to fly with it. Staff would not hand it to me because my address on my ID didn’t match the mailing address (I live in Seattle). I have the tags left on the door by the delivery man and the name of package recipient is me. Great way to spend the holidays: with Xmas presents held hostage.

Review №33

2018-06-15 05:16:00

Great place. Went there, needed to print flyers because my dog got out. Was scatter brained, didnt knowwhere you start. Nice kid with a beard came over and got me started on what i needed to do. Very courteous and understanding.

Review №34

2017-02-17 20:42:11

Eh, its fine I guess. Assistant Manger Louie is the worst human being Ive ever met. Louie wanted me to buy things i didnt need for my disc burning. You need a flash drive. he would say. You need this and You must need that. He even insulted my little sisters hair color (medium blonde) and said it was unnatural and disgusting. FedEx, listen to me. Fire Assistant Manger Louie, ASAP. Your service would go up by bounds and leaps.

Review №35

2018-07-15 19:08:12

Do not even think to use their computers to print documents. They say they charge you 35 cents per minute, BUT THEY CHARGE immediately 35cents before the first minute and when you are ready to print your document a message pops up for additional 65cents. I printed 3 pages for $5 dollars!!!

Review №36

2016-07-15 06:18:25

ATTENTION!!! Avoid this horrible cave, go find any other Fedex store to save your time and life!Horrible service, worst human being Ive had literally. The brown woman there was very rude to everyone, speaking in a low tone like she was dying.She refused to accept my drop-off package because of packing reason, it was a return shipment with original packing. She insisting to let me buy filler from her store. Then I went to another FedEx store immediately to drop shipment with zero problem and treated well.

Review №37

2016-03-08 08:11:29

Woman behind the counter wanted to open my package and charge me for packing material because there was a slight give near the top. I have shipped numerous similar packages in the past with no hassle from fedex staff. Went to the Hillcrest location instead to avoid the inconvenience and had no problems there.

Review №38

2016-10-16 19:37:09

So, I bring in a box the item was shipped in and returned it the way it was shipped to me through FedEx. This office says the box is the wrong color, and need to buy a new one. And it needs stuffing to fill voids in the box they selected....though it didnt come with any. Great customer service.

Review №39

2021-06-09 17:55:05

My printer broke and I needed to email documents to refi my house. Went here and it was the easiest thing to scan and email. So quick easy to use and cost .50 for each page!

Review №40

2016-05-18 23:52:48

As anyone can see from previous reviews. This store as horrible customer service. The employees really show that they hate being there and they treat the customer as an annoyance. I got a refund, walked out of there never to return. People say there are no jobs in America but when most get a job they hate it!

Review №41

2015-12-26 21:30:06

Worst customer service ever. you have to open this box & repack it to - I cant ship this. but we didnt even open it its a return; this is how it was shipped. doesnt matter - I wont ship it. the chick needs a new job and a new attitude. Do NOT come here for ANYTHING. EVER.

Review №42

2023-10-07 00:17:48

The staff here are SO incredibly helpful and reliable. I appreciate working with this location.

Review №43

2016-03-12 20:17:57

Im use this facility to make copies, and the staff has been very helpful when you have questions using the self copying products. Ive also had the staff print a few things for me when I needed them really quick and they did a decent job but its a little high price

Review №44

2023-09-12 22:59:04

Jaylen was very professional and helpful. Noticed the other staff also eager to help :-)

Review №45

2013-11-12 02:14:07

I have no idea why people are giving this fedex a bad rating. Maybe i go when the best employees are there but the last time i went i wanted to print out a math test and i had problems printing it out because the file was too big. then one of the employees im thinking he was a supervisor. printed a seven page doc and said its on me. DAMNN!!!!!! THAT DUDE WAS GREAT! THIS FEDEX IS GREAT .

Review №46

2014-09-13 19:57:14

Assistant Manger Louie is a crook. He is also a despicable manger for his leadership of employees and lack of customer service skills. The only positive is Fedex having a reasonable shipping cost. I may use Fedex again, but certainly not this location.

Review №47

2018-03-04 05:47:33

Encountered an extremely rude young man who gave me what can only be described as teenage attitude: smirking, rolling of eyes, arguing; any parent knows what this means. once a complaint was made with the manager, the looks stopped; but I doubt it if this will be permanent.

Review №48

2020-02-20 14:48:32

Have been coming here for the past year and a half on a monthly basis To ship for work. Always fast service. Never inside for more then 5 min.

Review №49

2018-06-12 21:58:25

If you are able to get someone to assist you, maybe, you might, be able to get answers to what you have going on. It takes a minute or two to figure out the machines. Not something you want to attempt in a hurry.

Review №50

2016-05-09 17:23:19

Always there when I need them. Billy was a great help. I do wish they had coffee though for long projects in the work area lol.

Review №51

2022-12-08 18:07:59

6 bucks to print out 2 pages on the work kiosk seems pretty profitable to me !

Review №52

2017-12-13 15:26:32

Not the greatest selection of retailers but open air, well-maintained attractive and fun mall. Always good for lunch, an afternoon stroll and some shopping.

Review №53

2015-11-23 18:09:00

Everytime I go, theres only about two functioning computers when theres over five stations. Customer service is poor and the staff is unknowledgeable as to why nothing is working. Im not going back.

Review №54

2017-07-25 23:37:29

Horrible horrible. Rude. And they move real slow because theyre too busy talking trash about their customers IN FRONT of other customers. I also didnt get a tracking or a receipt via email as promised, so when I called the next day to ask for it the person I spoke to gave me so much attitude.

Review №55

2023-06-05 19:25:44

John the manager delivered great service with a smile. Thank you!

Review №56

2018-02-08 01:32:14

Walked in to get a quote for double sided b&w copies on light card stock. .68 per copy...went down to street to local shop....30 cents per copy...you’re thieves and crazy FedEx Kinkos!

Review №57

2014-08-27 04:01:05

Emailed a job to be done, called to see when it would be ready and Louie told me he would have it done in 10 minutes! Great service and very helpful!

Review №58

2024-01-17 02:14:32

Great service by Mauricio and Josh

Review №59

2022-11-15 03:08:36

When I was there everything works great, the staff were helpful too

Review №60

2020-05-17 05:55:19

Staff is friendly and very professional.I stop there almost every day to deliver my work and they always very nice.

Review №61

2017-06-15 23:30:33

Went there to print a square foot picture, ended up staying there for over an hour as the staff made mistake after mistake, and at checkout the cashier tried very hard to convince me 12 inches by 12 inches is two square feet.

Review №62

2016-06-07 04:45:42

Customer service is always bad. The Post office has a 5 star service than this place. 1 bad experience bad? No try about 6.

Review №63

2021-07-26 05:50:12

The person (wearing cat ears headband) “helping” was so condescending. Never coming back.

Review №64

2016-01-01 22:20:51

Great customer service! Helpful employees! Sometimes it gets busy but overall great!

Review №65

2018-06-12 04:25:37

Thanks Kevin for all the help & Amazing vibes! Store is very Clean! 100% would recommend & return!

Review №66

2015-03-26 22:50:36

Consistently understaffed, resulting in slow service. They do get the job done, just takes a while.

Review №67

2016-05-21 21:52:24

Avoid at all costs. This place takes forever to get anything done, and the employees attitudes only make that much worse.

Review №68

2016-06-01 03:48:20

Store is clean.Plenty of parking space.Went there to print document from a website.

Review №69

2017-12-15 21:24:55

Clean facility....Everyone is very nice. They give everyone the needed assistance.

Review №70

2019-10-11 01:23:44

Been here for both usps and fedex times are wrong and they wont be there, go to a different location

Review №71

2019-03-24 00:31:26

I shipped a 70 lb package and received great service

Review №72

2018-06-05 08:53:13

Quality, clean equipment and counter area. Friendly and helpful staff.

Review №73

2017-08-04 18:14:11

You will wait 1 hour for the simplest thing.Avoid if possible.

Review №74

2016-02-21 00:52:20

The do it yourself feature for printing is finally on point!! Came here in a rush and everything worked out.. How rare is that! 🙌🏻

Review №75

2018-09-09 21:07:43

They are very slow only one person helping 9 people and one standing around

Review №76

2017-12-28 05:08:45

Long wait to get the right service. Would reccomend going to a different branch.

Review №77

2013-01-14 02:28:55

This Fed ex has thee worst customer service ever. I was treated very poorly. Horrible !!!

Review №78

2017-11-09 02:41:55

Save time Print your own label.

Review №79

2018-06-02 04:39:14

Reliable service you can depend on.

Review №80

2017-03-11 02:28:18

DO NOT FAX FROM HERE! ALMOST SPENT 80$

Review №81

2014-12-30 04:43:28

Good place to go for good printing

Review №82

2015-10-15 04:28:17

Very, very poor customer service.

Review №83

2017-03-16 23:47:41

Good but crowded

Review №84

2021-02-21 22:56:28

Horrible customer service.

Review №85

2016-04-03 00:56:48

Rockys the best!

Review №86

2018-01-03 23:45:39

The printers worked as expected

Review №87

2018-02-05 23:53:14

Friedly and hard working

Review №88

2018-01-08 19:14:17

Prompt and courteous service

Review №89

2015-10-17 21:25:02

Its so rude!!

Review №90

2022-06-04 20:39:41

Always helpful

Review №91

2017-04-11 15:35:31

Rude employee

Review №92

2016-06-17 04:12:35

Friendly staff.

Review №93

2020-08-05 01:07:39

Worst FedEx.