Presentation on Map Reviews Nearby

FedEx Office Print & Ship Center in Citrus Heights

3.6 (66) 5454 Sunrise Blvd Suite 2, Citrus Heights, CA 95610, United States

Location on the map

Citrus Heights, Sacramento County, California, US

Phone: +1 916-961-0261
Site: https://local.fedex.com/en-us/ca...

Opening hours

Monday:Closed
Tuesday:8 AM–7 PM
Wednesday:8 AM–7 PM
Thursday:8 AM–7 PM
Friday:8 AM–7 PM
Saturday:9 AM–6 PM
Sunday:12–6 PM

Edit info

Total reviews rating 3.6

66 Reviews for FedEx Office Print & Ship Center 2024:

Review №1

2024-02-23 15:41:58

Steven was outstanding at helping me complete my project. He communicated well as I made changes and delivered the project in a timely manner. Really appreciated working with him! Definitely recommend this FedEx location!

Review №2

2023-12-15 07:59:26

My visit to the Citrus Heights store was outstanding because of your AWESOME team member, Steven. Steven was professional, knowledgeable, polite, understanding, helpful and positive! Steven sold me a box for one of my two shipments because I didn’t have one and Steven even put my items along with the packing list in the box, closed it and taped the box closed. He put the return labels on each shipment, scanned each label and gave me a receipt showing that I dropped the two shipments off tonight, Thursday, December 14, 2023. Steven was AWESOME and he gets a 10++++++ for his Excellent customer service!! Thank you Sincerely, Del Barbray FedEx Office Customer

Review №3

2023-04-03 15:06:01

We were visiting the area due to a death in the family. Each of us took some pieces from the house of the family member that passed. We took two stained glass lamps - i.e. very fragile. They are antique and very special to us. The staff at this location did an AMAZING job at packaging these. We were so worried about them but they arrived completely unscathed! We are so thankful for this staff that took such great care in getting these to us!

Review №4

2023-08-18 16:27:56

Great customer service at this branch. I was printing out a mailing label but had to go to USPS instead of FedEx. Not only did the employees give me the best envelope for the job they also taped the label on the package for me. Thank you for being so helpful! True Fan

Review №5

2024-03-06 23:03:26

Very convenient pre-labelled package drop-off for Walmart & other returns.

Review №6

2023-09-20 20:18:29

Somewhat of a Tech Tard, not knowing really what to do, the work force was unbelievable, some guy named Chris, super cool person, went way out of his way to help me get the paperwork needed all printed, was very pleased how I was treated. It couldn’t have been better, I highly refer FedEx at this location

Review №7

2023-02-22 04:16:01

Tucked into a small strip mall near sunrise mall. There is a vape shop and subway near it.Once inside its your basic FedEx and copy store. They just had a QR code scan and printer installed.It can be slow going in there as in not many employees and their not in a hurry.Used mostly for business returns.Nothing super exciting, just average.

Review №8

2021-06-16 20:52:50

This place is not service oriented. For self service their computers don’t work well and it takes forever for one person to print their own copies. When you ask for better service or if they can help the person finish their printing (because they’re having problems) the employees ignore you and the person taking forever. They don’t allow you to make appointments to reserve the printer if someone is taking a long time. They refer you to another store when you ask for more resources or will charge you over 30 bucks for 5 pocket sizes photos. Zero service at this place.

Review №9

2021-12-04 21:35:58

Should have known that I would have an issue with the passport photo. THEY WERE NO HELP THE FIRST TIME I WENT and now the picture they took was rejected. Now I have to waste more time correcting their error. Was told by other company to get my money back. They needed a reciept and told them seriously Im going to waste more time on their mistake. Associate said he wasnt the one that initially wasted my time. I said your company has and now I have to look for a reciept so yes my time was wasted. Do not go here for passport photos. Extremely dissappointed.

Review №10

2021-10-03 21:14:17

The people up front are less than friendly and never willing to assist customers. I felt like I was an inconvenience for being there. Myself along with other customers in the store were talked to like children. On top of this when I dropped my item off 6 days ago it was also never scanned into the FedEx system (I have a receipt proving I dropped the item off) and I now have to open a case with FedEx for a lost package. If you arent helping customers and arent shipping packages, what is the point of even having this store open? More than disappointed.

Review №11

2021-10-11 18:06:41

Service in the store was polite and timely. The moment a problem occurred and my package was lost in the mail, I was thrown from person to person, no one wanted to assist me and I spent TEN HOURS on hold / talking to customer service over a period of 2.5 weeks, only to be told that they would not honor their policy of returning my shipping fee (as my package was delivered excessively late) because right now theyre not doing that. Definitely will take my business to UPS from now on. FedEx lacks the competence to handle delivering packages and assisting customers when necessary.

Review №12

2023-02-14 16:07:39

Great Location.The Staff acknowledge you right away, even when staff are busy assisting other customers.!! Awesum!!Great Customer Service was provided by staff, very attentive, very knowledgeable and patient.

Review №13

2022-12-11 21:11:50

I think this might be a company-wide issue since the online chat bot, a phone rep, AND the people working at this location failed to mention this (I had to find this information on Reddit), but if you lose the receipt with your tracking information and do not have a (full/business) account open with them, you can find the tracking # in your bank statement. It will be the long number in the deposit/expense description.

Review №14

2021-08-16 18:02:00

The Staff incredibly amazing, every day of the week … so helpful & humble….The Lady named Beth is always full of energy & active…. She makes your visit always very pleasant..Out of all the location around the area I would mark this location as no.1, & I would recommend anyone to visit once…Five Star service…⭐️⭐️⭐️⭐️⭐️

Review №15

2018-11-08 20:44:49

We needed to make remembrance handouts for our mothers funeral. Needless to say, it was a tough time and the Staples down the street couldnt help us in the time we needed or with the formatted file we brought. We ended up at the FedEx. They were able to help us right away and the remembrances came out beautiful. Very thankful for the customer service they showed!

Review №16

2019-08-06 14:04:32

My experience here was great yesterday. I went to the location at Madison and walnut and was disappointed with the whole situation, as it should not be a hassle to print a document. Ive been let down at that location before, so I should have known. I came here later in the day and it was a quick in and out deal, the young woman helped me and was very friendly, I wish I had gotten her name because she deserves a shout out.

Review №17

2017-11-02 22:55:52

Ive been coming to this FedEx for years, loved (past tense) it! Since there was a new staff hire, this store is my last resort. I live 15 minutes away from this location - its the closest to me. I had a printandgo papers that I need to be printed, 2 to be exact. When I arrived at FedEx, parked in front of the store at 8:55pm. I parked the car and got my confirmation # ready, I got out the car at 8:57pm and he locked the door on me in front of my face!! I took pictures for proof as well with the time stamp. Print & go takes no longer than 3 minutes, Ive done it so many times its fast and easy. The fact that we made eye contact while he was closing is what pissed me off. That is why I am writing this review, complaining to the manager, etc.If youre store posts closed at 9pm, close exactly at that time. If not then after, and not before. If theres someone inside your store still, then wait until theyre done or ask them politely to hurry up because the store is closed now.Anyway, that is why I no longer support this location. RUDE!

Review №18

2016-12-02 18:53:12

Ordered a print and bind for a presentation that I paid for ahead of time online. I had done this once before and wasnt thrilled with the experience before, but this was by far the WORST. They said it was done, but tried to charge me almost the same price again for stuff I already paid for saying that it took them am extra 30 minutes to reorganize. Nothing was different in the format that I organized myself, exelcept the presentation was missing pages and at least half of the tabs were unreadable. The manager then claims that out of the goodness of his heart he wont charge me extra for the unusable presentation and sent me on my way.Next time I will print it out at the library and have my autistic brother bind the presentation with fishing line for it would be better put together then what I received from a professional company.

Review №19

2018-01-19 15:36:57

Great customer service, very helpful and the cashier had a great attitude! Best price for shipping and I checked 4 different places. Will definatly be back ! Customer service is not what it used to be so I was very suprised when she went out of her way to help me. Other people were in line but she treated me like I was the only one there. She was fast too, so I was in and out really quickly, even though I was shipping alot of different stuff to my kids and she packed the boxes too! FED-EX you made my day! KEEP UP THE GOOD WORK!

Review №20

2022-06-26 22:47:57

It appeared as though there was only one associate working on a Sunday afternoon. Maybe this had something to do with the time of day but it took a little longer to get a return label than I had anticipated. But the gentleman was professional, kind and helpful. I appreciate that.

Review №21

2018-04-28 20:05:59

This is the 2nd time Ive had to ship something at this locations. Both times the rep was super rude to me. If i had the time and energy i would put together a boycott of this place. I am a former FedEx employee and this is not the company I used to work for. I do not understand how a company can be in the service industry and completely lack any sort of customer service skills. Im switching to ups after my experiences here. I absolutely do not enjoy and will not support being treated worse than garbage when Im giving you my business.

Review №22

2022-09-28 00:03:45

Excellent customer service. This has always been my favorite Fed Ex. I now drive from Roseville to this location. Jordan is awesome, he is so helpful.

Review №23

2021-07-19 20:12:15

Parking was a little sparce. Staff was super attentative and friendly. Wanted to ship a package and was in and out of there in under 4 minutes. sure it helped I printed label and packed at home first.I call that a success. Google maps had me doing a weird loop to get to the place instead of just turning left. Weird but I did just turn left.

Review №24

2020-10-16 00:05:30

Manager thought she could switch my paper size without me noticing so she wouldn’t have to refill the tray. Try again. Never using Fedex again, the whole experience was exhausting.

Review №25

2016-09-14 18:06:26

Do NOT use this place for printing docs IF you need the Internet to retrieve/create same; their Internet speed is Dial Up.To the Local Staffs credit, these folks are VERY cordial, helpful and professional; they KNOW their business...but I still must rate them poorly die to the aforementioned in hopes that the Corporate gurus get the message and update their Internet connection.

Review №26

2022-01-14 04:58:33

Had an amazing experience at any FedEx for the very first time. Steven was a great person to help us out with passport photo and express shipping. Really appreciate

Review №27

2022-01-31 21:53:40

It was my first time printing at a store and Ally made the experience easy and made me feel welcomed. Its a bit busy there but the experience was nice

Review №28

2018-04-21 23:25:21

Self-service copying machines are always clean and good order. Staff have always been polite and helpful. At some times of the day they appear short-staffed.

Review №29

2023-08-13 21:52:54

Very helpful staff. Thank you Victor for helping me out with my request. I really appreciate it.

Review №30

2018-06-09 00:27:03

Help was adequate but just not very friendly. Got the job done but felt like it was annoying to have to help me. So not anxious to use them again.

Review №31

2016-05-12 19:27:22

Horrendous pricing. Wanted $330 to ship my guitar from here to Toronto.. PLUS Canadian customs fees.. what a joke. UPS quoted me at $74... and if I wasnt dealing with the district manager directly and in person I would have insisted that he must have put 250 lbs instead of 25 lbs.

Review №32

2018-02-21 01:43:27

The staff here was not helpful at all. They acted like my questions were an interruption to them. For example: Why isnt this computer printing? should justify at least some aid.

Review №33

2022-11-22 05:36:13

I got excellent service with a knowledgeable employee. Very professional and helpful. Id go there again.

Review №34

2022-06-06 20:50:00

Not helpful at all, the lady working wouldn’t even help me print a word document, I always go to other locations and I always email them a document and then they print it. I guess they don’t do that at this one? It was clean so I gave it stars only for that

Review №35

2015-10-03 20:37:47

Fantastic customer service! They provided packaging service very convenient for the items i mailed! By the time I return home my packages will be waiting for me!

Review №36

2019-04-13 03:19:28

Every time I go in here, they shake the box to see if anything is “loose”. If they hear even the smallest of rattles, they force you to buy their package stuffing (at $5.99 for the cheapest) or repack it yourself. Serious rip off.

Review №37

2022-12-27 16:16:41

Update your website if your going to he closed. Like the day after Christmas. There was a few people that were told you were open but u werent.

Review №38

2023-12-11 02:06:44

Great customer service, very helpful:)

Review №39

2022-02-22 23:21:31

Manager had an attitude. The kid behind the counter was nice though.

Review №40

2018-03-08 22:05:44

Today there was only one person serving and the wait was very long. But Beth was pleasant and greeted us all and apologized for the wait

Review №41

2023-04-21 02:29:48

Closes @ 7. No drop box outside which makes no sense.

Review №42

2018-01-08 04:24:16

I love this place. They are so helpful and I always get all my to do items completed fast.

Review №43

2018-12-19 20:55:08

FedEx drop off not recommended. Wanted to charge me to repack. Took to another FedEx they accepted package and agreed it was a silly.

Review №44

2022-01-04 22:23:40

Very helpful staff! Allie was especially helpful with a difficult return.

Review №45

2018-05-19 17:35:48

Counter staff was friendly and business-like. Extraordinarily helpful and patient. Knowledgeable and fast.

Review №46

2017-08-22 09:01:37

Excellent for all your printing needs. A do it yourself or they will do it for you. Very professional.

Review №47

2018-02-01 15:01:50

Clean and neat. Able to go in and get done what I needed without requiring assistance from the staff.

Review №48

2019-07-02 19:24:07

Staff was unprofessional and couldn’t print a simple shipping label. I would give this 0/5 stars

Review №49

2019-05-03 06:42:47

Terrible service. I went to print something, but they wouldnt do it. Office Depot on the otherhand can actually help if you ever need to print something.

Review №50

2018-08-21 20:36:13

Chrystal was very helpful with what I needed printed. Couldnt ask for better customer service!

Review №51

2018-01-10 21:47:43

The staff is really nice I was in and out in 5 mins I would recommend this store for sure

Review №52

2016-07-19 22:48:44

No, they cant print that for you. They are too busy printing all the other orders that they missed the deadline on yesterday.

Review №53

2020-03-21 02:18:05

Always helpful and courteous. My packages are always on time without delay

Review №54

2018-06-10 22:50:39

Just what I need without wasting money on Toner I don’t use!!!

Review №55

2017-05-04 20:10:47

No one seems to engage with you......hard to find help alot. Overall normal experience

Review №56

2019-05-09 00:14:29

Shipping.... UPS does a better job.Print services.... Staples does the job and does it better.

Review №57

2015-11-16 19:39:02

Fadt friendly service. Great prices and staff.

Review №58

2018-02-07 22:23:46

Made copies of photos. Very helpful and friendly.

Review №59

2017-12-19 17:47:07

3 pkgs in 10 minutes, fantastic service

Review №60

2016-05-05 16:39:48

The FedEx store off of Madison Ave. Much better.

Review №61

2017-12-09 20:04:29

I ship monthly, always helpful at this location

Review №62

2016-10-07 17:50:29

Super efficient and professional

Review №63

2018-01-23 18:21:06

Great people good help

Review №64

2018-03-19 22:07:03

Convenient with helpful staff.

Review №65

2017-01-24 05:07:00

Clean and tidy store

Review №66

2017-02-19 01:51:35

Good service.