Presentation on Map Reviews Nearby

FedEx Office Print & Ship Center in Monrovia

3.6 (55) 935 W Huntington Dr, Monrovia, CA 91016, United States

Location on the map

Monrovia, Los Angeles County, California, US

Phone: +1 626-357-7267
Site: https://local.fedex.com/en-us/ca...

Opening hours

Monday:8 AM–8 PM
Tuesday:8 AM–8 PM
Wednesday:8 AM–8 PM
Thursday:8 AM–8 PM
Friday:8 AM–8 PM
Saturday:9 AM–6 PM
Sunday:12–6 PM

Edit info

Total reviews rating 3.6

55 Reviews for FedEx Office Print & Ship Center 2024:

Review №1

2024-03-22 13:31:36

The incompetence and indifference displayed by the employees here was truly remarkable. The young lady completely ignored helping us so she could continue having personal discussions with others about partying and her upcoming plans. Very unprofessional, rude and apathetic.

Review №2

2024-04-13 03:07:59

The staff here is incompetent and no offense for lack of better terms; retarded. It’s just sad. If they don’t want to work in customer service, there are plenty of other jobs out there. They took my order and “shredded it” and when I tried to return it, they wouldn’t let me and said I had to do it through canva and would not provide me with a receipt. I had to argue over the phone for about 20 mins just to get proof that I didn’t have the order since it said I did on canva but they took it. This place is awful and needs entire new staff. Managers don’t care about customer satisfaction and I will not be using FedEx anymore and I hope the staff can find jobs they are happier at because they clearly don’t like where they work and it shows. Just avoid this location if you can and use the post office instead

Review №3

2024-01-09 11:03:01

Star rating should be 0.Going above and beyond are key customer service characteristics which should be inherent in an employee. Unfortunately, what I was asking from Melanie today was not even close to going above and beyond but simple basic service 101. Walked in to drop off a package, as I approached the counter Melanie told me I can leave the package on the counter. When I asked her for a receipt, she then told me to obtain service at the kiosk for a receipt. Surprised, to find someone who is hired to assist customers direct me to a kiosk because she would rather scan other boxes instead of assisting me for a few seconds. I asked Melanie for her supervisors number and she declined to provide me a means of communicating my concerns directly, instead she replied, I can reach out to FedExs 1-800 number...yet another sign of inefficiency from Melanie. BTW, Melanie shared she is the office manager.....YIKES!!!

Review №4

2024-04-23 19:55:44

Poorly trained staff, poorly managed location, printing machines always broken, including afternoon of 4/23, and they refuse to print documents up from using your print code though other locations will (they will be reminding you they will charge you behind the desk—even if the machines in the main printing area are broken) . I think there is a new manager on board but he wasn’t here, so hopefully this feedback helps someone improve things.

Review №5

2023-09-15 00:02:42

This is my go to place for printing. They are knowledgeable and friendly. I moved a few miles closer to another kinkos location and still come back to this one. Shout out to Kevin the assistant manager here. He is super helpful and knowledgeable. He always takes his time to help me get my prints done correctly. I’ve done wedding decor, baby shower decor, regular copies and other printing projects here and I will not go anywhere else. Prices here may be a few cents higher per print than Office Depot but the quality is worth it. I highly recommend this place. Look for Kevin.

Review №6

2017-02-03 04:36:33

Nice and clean.. knowledgeable and helpful staff.. lots of parking... Great picture photo copies 👍😎

Review №7

2022-08-01 06:16:50

I went to pick up my printings at the appointment time they made for me. But they didnt get my things ready，for no reason.Instead of giving me any explain，two ladies work there gave me a bunch of attitude and yelled at me after making me wait for extra time.

Review №8

2020-03-25 18:40:41

This is an excellent place to accomplish your work beyond printing!!! Thanks Jerry, Edgar, Andrew, Ashley and Kris for the team effort in printing the movie posters of Snake White in the month of February. They were not only capable, willing, and also took pleasure to help, including some graphic adjustments, feedback on which quote of movie review to be printed on the poster, it was a fun team to work with!I’d love to give the survey to this store, but the corporate survey robot could not take what I have to say. I just gave up on the robot’s miserable trying to measure the human spirits and capacity.

Review №9

2021-02-18 21:34:08

I was having an issue with the copier. Before I could look for assistance, a friendly employee named Paulina approached me and asked if I needed any help. I explained my issue. She was very knowledgeable and helped me get the task done and on my way. Thank you! The service is always top-notch at this location.

Review №10

2015-09-06 06:29:56

Came in with a smile, left with a very bad impression. The manager Tim refused to accept my packages. He was very rude and was shaking my boxes around saying there is loose stuff inside. He also complained about the boxes not being shipping boxes and hes not going to accept them. Apparently FedEx has a threshold on what type of packages they can accept in the stores. Whatever happened to customer service?Both the FedEx stores on Flair drive accepted my packages and offered to put my box in one of their boxes free of charge and shipped it out for me. Looks like Tim can learn a thing or two when it comes to customer services from the employees on Flair drive. Store#P0CK0 Employee#2626562 was awesome and went above and beyond the call of customer service. They are always nice and friendly and do the job right!Attention Tim from the Monrovia Store located at 935 W Huntington Dr, Monrovia, CA 91016, you need to really work on your customer service skills. Whomever promoted you to management needs their head examined.

Review №11

2019-12-30 03:51:03

I visited your facility to do my brothers funeral program and I was taken care of by one of your associates Kevin, He was so courteous kind and helpful in assisting me and my daughters. These days and times that’s hard to find I would like to take time to Thank him for his good customer service . Sincerely Rev. Lillian Cabral

Review №12

2022-05-15 00:05:52

Been here a few times for random stuff. Resume prints at like 8am sharp, picking up tape and sending a massive box. Always so swift, and the team is eager to help. Feels almost weird how smooth it always is visiting this FedEx

Review №13

2021-05-13 15:33:32

I needed to ship back a small gun to the manufacturer for repairs. The manufacturer sent me the label since they have a contract with FedEx for 2nd Day Air delivery. The worker and manager kept telling me it needed to be overnighted and that only the manufacturer could send me the lab, I could not pay for it myself.I spoke with FedEx customer service this morning and they told me that the store is incorrect and that 2nd day air is fine.The employees were unwilling to listen to me and help me with this. I do not recommend this store and I will not go there again.

Review №14

2018-12-05 18:47:23

Dont fax here. I tried faxing a document and it had a paper jam. The machine said 1.28 for the fax cost and then because it jammed, the employee faxed it for me behind their desk. then she tells me I owe then 57 and change for the 34 pages. She had not told me it was going to be that expensive. she did me a favor and cut it down to 28 dollars and change but she should have told me how expensive it was going to be before faxing it because 28 dollars is ridiculous and I could have just waited a week and walked the forms over to their destination. I was just trying to get an errand done early. I dont know why their self serve said 1.28 and she charged me as much as she did instead. Dont fax here. Not worth it and I should have been told how much it was going to be before they faxed it. My god, no thank you. I am so mad right now.

Review №15

2023-03-03 02:07:01

I ship through usps, ups, and sometimes fedex, and when I do I get whining about how I wrap my packages…. Not worth the hassle!2 stars because they’re open later than 5:30.

Review №16

2022-07-14 00:51:01

I recently shipped two item from this FedEx office and couldn’t be more pleased with the customer service and safe delivery of my packages. After several bad experiences with lost items at UPS and the post office, I will never use anyone but FedEx and this location’s employees are so helpful and amazing.

Review №17

2018-12-09 23:00:47

Lets start by saying Im a long time fedex employee at one of our stations. Today I walked in to ship out a package on my day off and forgot my badge at home. As an employee we receive a corporate discount. I asked the kinkos employee if he can simply look me up by me giving him my divers license and employee ID number. He said that he was unable to give me my discount without having my employee ID and giving him my information. I insisted that I could provide him with all the information that he needed and could give him my divers license but he kept on with his same broken record response of needing my badge because it has my photo on it.His lack of customer service is beyond me, when I go to the bank and forget my debit card, they simply look me up with my drivers license and when I go to the gym and forget my membership card they simply look me up with my drivers license. What Im upset at is the fact is that he had the opportunity to look me up with all my information I could have provided but he just kept giving me a flat out NO!This place is lacking in service and convenience.All I was trying to do is deliver the purple promise.Never again, kinkos of Monrovia.

Review №18

2022-11-16 21:04:00

Service was amazing and quick! Thank you for my baby shower sign that came out beautifully. Thanks Justin and the Team for helping me out.

Review №19

2018-01-10 15:10:43

Quick and professional with my 120 roll film. I dont shoot film a lot but when I do I make mine Photo works. Their new store is more spacious and looks like you walked into a gallery.

Review №20

2019-07-12 00:08:28

I uploaded 31 files and asked these folk to print them. They printed them In Exactly the correct orientation. The resolution was great. The service was very fast. I really appreciate all the extra effort they put into my order

Review №21

2014-07-22 22:25:51

I received a FedEx prepaid label for a return item. I took the item with the same package to this office. The employees told me that they cant take this package as it is not clean and has a little bulge on one end. I told them that I received the same package in the same conditions. Unfortunately, they were not courteous or professional. I walked out and went to Pasadena FedEx by the Lake and Colorado. I was served appropriately and no questions were asked. I doubt FedEx instruct their employees how to sale their boxes and foams. If not, this office employees needs customers satisfaction training.

Review №22

2022-02-23 19:48:09

They do not want to assist you. Always tell you to come back. I wanted 30 pages to be printed and they want me to come back for it. Makes no sense when is a printing service.

Review №23

2018-11-02 01:41:43

I was in this Fedex store on 11/1/18 at 3:35 pm. The two female employees were rude and unprofessional. If lazy and inconsiderate are what I have to look forward too whenever I need to use Fedex, I would rather use the Post office from now on. Hell. Why do I have the feeling my package isnt even gonna make it to where it needs to be. Your new new business slogan should be: # Man Haters, Yah We Got That !

Review №24

2015-05-15 20:10:46

Delivery guy doesnt ring your doorbell, leaves a note where you can check and sign for the package to be left at the door and attempt to deliver the next day. On the next day, he doesnt ring the bell or knock on the door and leaves a note with no sign tab.Do frustrating when you need your package and the delivery person doesnt do his job well or too lazy to hit the door bell and wait for the client!!!!!!!So freaking furious at this location!!!!

Review №25

2014-05-01 22:43:06

A package was sent to me via Fedex. I needed to return the package to the seller due to the wrong size (shoes). When I went back to fedex to ship them back for a new size in the same box they were shipped to me in, Fedex told me they were unable to use the box I was using because it was not a fedex approved box(perfect condition & had a fedex label on the box from being shipped to me). When I asked why I couldnt use the box when it had obviously been shipped to me in this box? There was literally no answer in terms of why I could not, the staff members automated response was I have a box that can fit your item. Sounds like a ploy to increase customer averages buy not allowing them to reuse a box that had been clearly shipped by Fedex. I had already anticipated paying 175% mark up on tape to seal the box. Had Fedex enforced this policy upon the first shipment, I would have used that box and this review would not have been written because it would have been an acceptable box (inconsistent company policy which leads to unnecessary expenses for the consumer). I was even open to the fact I had to purchase a box, the employee told me she a a box that would fit my item. We place my box in the Fedex box which fit snug with a little wiggle room. The employee to me she would have to require that I purchase a filler (air bags or styrofoam peanuts) so the box within the box did not move. Fedex was now asking for 3 purchases tape, box, and packing materials and I had not even paid to ship the item. I politely voiced my concern with this and the employee did not apologize for then inconvenience or even make and excuse like Sorry, company policy. They just stood there and told me I could ship it with a different company if I wasnt willing to ship per their standards.Needless to say there is a small chance I will use Fedex again instead of their competitors. In the even I do return to a Fedex store it will not be the Huntington location in Monrovia.

Review №26

2024-01-14 23:39:04

I needed to print a document and also make copies. The clerk was extremely helpful.

Review №27

2017-12-21 18:58:36

The self serve print n go station is absolutely the best way to get your docs on the run. .14 cents for black and white copies and close to .70 cents for color. Credit cards accepted or you can load a FedEx print card.

Review №28

2021-07-19 19:20:23

Terrible customer service. The asian gentleman needs to be FIRED. I hope upper management reads this to al the associates. This gentleman did nothing to help me with my package (size) and I will be calling corporate.

Review №29

2022-08-26 18:21:57

Great customer service, manager was great, all employees pitched in to help when I had a technical request...I would definitely ask for Melanies help forsure!..over great experience

Review №30

2022-11-01 20:40:56

Quick and easy with great service and attitude!🙏🙏🙏

Review №31

2017-07-29 18:19:28

So freaky.selfish they dont care about the customer i had to discuss many time aboutvthe package they try often to sell the package service ..they lost one of my package and i ve never heard from them about it..so thats been the answer call the customer service....we pay money good money and a lot money too we deserve a better service

Review №32

2018-04-04 17:33:51

Mailed a package. Customer service was great.

Review №33

2017-01-27 22:16:19

Bad customer service. If I need help at the beginning, you think I would help to the end. Just to get me going on my day quick. Left with out sending my boxes.

Review №34

2017-05-20 00:55:54

Dont waste your time here. None of the self-service printers worked, the staff were incredibly slow to help, then werent able to fix it anyways and didnt care or offer to help behind the counter.

Review №35

2023-11-09 22:29:35

Great customer service! Fast in and out 😊

Review №36

2015-01-30 23:03:55

We pack & ship paintings through them frequently, and the staff is so helpful and nice. They are really great!

Review №37

2020-03-28 00:37:16

This place was excellent!Team member Jerry, went above and beyond to ensure my tedious printing job went smooth.

Review №38

2018-03-06 01:40:53

Fine for my needs whenever Ive had to go there. They should have a trash receptacle around though, where it can be seen.

Review №39

2016-12-16 22:43:57

They have never been unhelpful. My issue is more with FedExs rates for using some of their services in their shipping stores.

Review №40

2018-08-30 01:21:48

Ordered some stuff from RiteAid online store, and it was delivered to FedEx, and I wasnt even informed about this. Took me few phone calls to locate a parcel, and had to drive to pick it up

Review №41

2020-08-28 15:57:05

Kris and Jackeline were so kind and helpful. Kris went above and beyond to listen and resolve my problem I went in with.

Review №42

2022-05-08 02:22:42

My favorite printing place. Convenient, ample parking, friendly & helpful staff.

Review №43

2016-08-19 02:24:33

Horrible service . Employees are so slow . Yeah help the self service sections instead of servicing the drop off shipping line . Wont be back

Review №44

2017-01-17 15:03:15

The staff is always so helpful and friendly. This is my hometown FedEx.

Review №45

2015-12-28 07:01:47

Very little people go here it seems. Makes for fast in and out service

Review №46

2018-07-14 20:55:41

Absolute horrible service. And horrible shipping rates. $600 dollars to ship a 6.75LB item????Go to hell.

Review №47

2018-01-13 00:21:48

A good place for printing, copying and some computer work.

Review №48

2017-12-27 21:22:54

The process is too complicated and people here are just too rude and unwelcoming!!

Review №49

2019-08-24 21:26:09

Nice store was in and out quickly.

Review №50

2015-11-13 02:48:28

Helpful staff and open late.

Review №51

2017-06-29 04:44:55

Very nice

Review №52

2019-06-11 03:32:48

Fast.

Review №53

2020-06-05 01:16:58

6 Star staff

Review №54

2021-08-20 16:34:41

Very clean

Review №55

2024-07-03 07:14:35

I purchased several items that needed a signature ( worth over $1500) on 5 different occasions. Twice LEFT on front porch, luckily I saw on my ring. Only once delivered when home. The next 2 I requested sent to Huntington Dr, Monrovia office. 1 made it there and picked up. This last 1 was requested to be held same place. But was attempted to deliver at home. Since not home was sent to someplace in Los Angeles. NO ADDRESS PROVIDED!!. lll never use FedEx if at all possible... never had this problem with UPS