FedEx Office Print & Ship Center in Newport Beach

Review №1

2024-03-16 19:45:59

I’ve been getting print worked done there for years the same thing every time and I was very disappointed. I gave them electronic copies of what they made before as well as a visual hard copy- The document be formatted was a plain word file to make a booklet. I gave it all to Conor and he said that there weren’t any production staff there but he would pass it along. He ended up being the one who worked on it But only after he forgot to relay the information that it needed to be formatted and someone else just printed it as it was. I had six phone calls with him and ended up going into the store and stood there for 40 minutes and several of the things I asked more than once to be a certain way was still not correct. I said just print it out and give me a discount as it was wrong, but I needed the materials. I got two dollars off!!! He blamed me that the document had just changed so many times, but the only reason why it changed so many times was he wasn’t formatting it correctly. Very disappointed in the store and the treatment. I left there practically in tears and emotionally, shaking like I went to war with it… When I saw the receipt and I only got two dollars off, I wanted to throw up. They really need to get their act together. Connor was unprofessional when I dropped off the stuff in person lying to me that there was no one there to work on it, then he never relayed the I gave him about making the brochure and no one sent me a proof, I instructed on one thing five times on the phone and then even in person when I went to try to pick it up and he couldn’t get it right, and then unprofessionally blamed me. I would give him zero stars but that’s not an option.

Review №2

2024-01-07 03:07:25

FedEx Officd Print and Shipping Center.Sets across from Fashion Island and behind cinema.Clean well lit store inside and out.I didn’t see a handicap ramp but there is handicap parking and the doors are handicap accessible.I had a large case to ship back to my home. The staff was fast and effective in meeting my shipping needs.The store offers multiple services and shipping accessories.

Review №3

2024-04-02 21:24:44

Always a great experience. The team here is knowledgeable, helpful, pleasant and the environment is clean and organized :)

Review №4

2023-05-23 18:14:46

Needed new business cards for a big event Code Blue and FedEx came through again, and in just a few hours! No rush fee, great quality and only $10.00/100 cards! Amazing 🤩Went to pick them up and Angel Hernandez was at the counter. The staff at this location is always professional, knowledgeable, really respect their customers time! Angel was excellent in all these matters as well so I am here to say Thank You for his great customer service. I am also going to reach out to the CEO of FedEx, via social media, to give a well-deserved shout-out for the FedEx team at the Fashion Island location and Mr. Hernandez in particular. Thank you all again!

Review №5

2024-05-09 19:11:31

Ana was very helpful, great customer service

Review №6

2014-10-02 20:19:47

I called this location after being totally unable to design and price what I needed. I thought it would be helpful to talk to someone.Spoke to a manager ... he told me that he was busy and that it would be easier for him if I submit a request online. I said Id rather talk to someone on the phone. He repeated that he and EVERYONE in the store was busy and that it would be easier to do it online. It isnt easier for me and I thought I was the customer!? I asked if I can talk to someone at another location and he said no, each store is different. I asked when I could speak to a human being, he said he was a human being but has no time. He finally said I could try calling back in 10 minutes.In the meantime I will call Staples ... better copy & print customer service.

Review №7

2022-08-06 17:57:20

Office staff here are the best! Friendly, & go out of their way, over & above, to assist! Fast & efficient, they really helped me get my job done! I was alone, clueless & on a deadline! Thank you!

Review №8

2021-02-19 02:04:34

Wrote my first book! Kalei and Jonathan helped me get it printed and beautiful! Then Julie, Kira and Gabby packed it up carefully to send to my daughter in Denver! So nice! So helpful and caring! Thanks guys!

Review №9

2016-04-13 23:30:04

Asked for help for a very little simple job and got an attitude instead. She was too busy helping other customers and she just left me there standing. At least she could have ask another employee to help me but no.

Review №10

2023-06-19 21:44:39

THE BEST Fedex Print Center. Staff is super kind and helpful. Thank you for going above and beyond.