FedEx Office Print & Ship Center in San Rafael

Review №1

2024-05-31 01:24:10

Great staff! Addressed me immediately, helped others quickly and was out of there within 2 minutes as soon as it was my turn. Very friendly

Review №2

2023-09-05 19:16:54

Kiesha is a marvelous employee. Ive never faxed anything in my life. I was 😟 to say the least. She made me feel confident that everything would work. And she did it for me & schooled me at the same time. I want to fax something else now

Review №3

2014-08-28 01:34:00

I have overall found the staff and management to be quite accommodating, good at what they do, and able to communicate the project completion times they are facing. NEVER had the sort of negative experiences reviewed below.I do a lot of work here- all printing. 8x11, and over sized. Is it always perfect? is anything?Yes they do get busy. The biz model is not always drop in friendly due to their work load, but i order jobs on the website and they do the work within a day- no complaints.

Review №4

2021-11-27 20:18:27

Jonathan deserves a promotion as a regional manager of some sort. New to the area, have NEVER seen a fedex store run as well as this one. I typically never post reviews, an exception had to be made for the team working here. I will gladly ship anything i can at this location. Exceptional,exceptional,exceptional customer service.

Review №5

2022-11-17 19:49:59

I used their self-service copier. Worked great. Staff was available and helpful if needed. So glad I never have to go to the Grand St store ever again!

Review №6

2019-12-23 18:26:48

As a real estate and loan signing agent, I have done business here more than once a week since March of this year. The staff, including but not limited to Keshia, Kristi, Victoria, and Andres, have consistently provided excellent customer service and have been very helpful, knowledgeable, friendly, and timely. I would highly recommend this location to anyone.

Review №7

2014-05-05 03:14:51

If I could give less than one star I would. First off, the computer didnt work (which is also connected to the scanner), every time I went to turn on the computer it would automatically turn off. I am unsure how many times you have to ask for help from the woman at the counter (she is in her mid-forties with dark curly hair). She was too busy gossiping with her friend to pay attention to her paying customers. I am very surprised with the sheer lack of customer service and complete disrespect she had, seemed like any customer who needed anything was an inconvenience for her. All I had was the simple task of printing and scanning and I was unable to do so. I Left the store paying ten dollars in charges and nothing to show for it. I will never go back here and I will make sure to let everyone know how horrible their customer service is.

Review №8

2016-04-03 16:58:11

Showed up this morning 4/3/16 at 9.10am only to find it was closed, even though its supposed to be open. Spent about half hour trying to get through to FedEx Customer Service on the phone only to be told by a customer representative with an almost unintelligible accent that they could not file a complaint. I would have expected at least some sort of notice of apology on the door. If there were some sort of emergency then I understand but what gives?

Review №9

2014-08-06 07:20:42

Hate this place, have been twice now to get things packed and shipped, both time I was told I would have to come back during the daytime hours? If they are open why cant they pack and ship?? If I could do daytime hours I would have been there then, this place is open till 11pm, but apparently not to pack and ship after 6pm!!The first time I was told by the night shift man he couldnt pack my item because it was to heavy, it was an inkjet printer and weighed at most 15lbs, I carried from the car without problems! I left that night because it was too heavy, tonight it was a half hour before closing and the same night time guy told me he had too much of his own work to finish and I would have to leave the item and my credit card for the daytime staff or return the next day, NOT!!All I can say is if you need to make a copy or use the computer self service then they are open till eleven, if you need assistance and its after 5 or 6, dont waste your gas!

Review №10

2023-09-02 19:57:34

NOTE TO CONSUMER: THIS LOCATION NO LONGER HAS SCAN/PRINT OPTION. CHANGE THE DAMN NAME. The staff referred me elsewhere but I wanted to make sure someone knew just in case.