FedEx Office Print & Ship Center in San Ramon

Review №1

2023-08-08 00:24:11

FedEx locations the most convenient from Danville and from the freeway in San Ramon. They have the largest area for making print copies and dropping off for FedEx to pick up. The staff is pleasant up here with special orders from presentations to finding the printing large projects. I like this facility, because there is more than one person there to help.

Review №2

2023-10-16 20:43:21

It’s wild that people come on here to complain about a blurry passport photo. It’s incredibly out of touch especially considering everything going on. If you feel like you got bad service it’s because you were probably not very kind to your service people. I’m really sick of people coming on here acting like the employees unprovoked will not be kind to them. I’m sure that you walked in feeling entitled, gave them attitude and absolutely got the service you deserved. The fact that you posted that review thinking people would just side with you is literally gross. You clearly did whatever you did to deserve that and nobody has any sympathy for you. Go to a different Fedex. 👍 @Kishore Pola

Review №3

2023-01-28 22:20:54

Went in at 1:50 PM today for passport photos. Once photos were printed, there is a blur on the photos and image was not clear. When I told the employee that the photo was not good, he was not at all interested in fixing it. He started explaining that its highest quality and 1080p. Employees doing passport photo services dont even understand the different between focus (blur) and image quality. I tried explaining him that even if the photo is taken with 100MP camera, if the lens is not focused, still image is invalid. Looks like he doesnt have enough training or qualification to understand the difference. When I asked for the manager, usual and careless reply that do what ever and he is not available. Totally careless and pathetic customer service.

Review №4

2021-01-05 19:03:06

Ive had great experiences with this location over the last 18 months. They will e-mail a delivery notice along with a tracking number if I remember to provide my e-mail address. They carefully verify the recipient and sender address which is why Ive switched to this location as apposed to other similar services in the area that unfortunately were accustomed to delays. If I show up and mail off an item before 2pm, I can have it delivered to Southern California by the following day which is a great service. The staff work well together and speed up whenever there is a line. Ive noticed that even if there is a line of 5 people things move pretty quickly and the wait time is never longer than 15 minutes. I recommend this location to anybody who is looking for consistently great service.

Review №5

2019-09-06 16:58:52

I was sending off a phone for a trade-in option and my printer at home printed a bad label. I was waiting a couple minutes while the man helped another customer, and he checked in with me and let me know that they would help soon. They got another associate over to check my label and reprint it for free, and then taped it up and gave me a tracking receipt. Overall, super helpful when I was cutting it close with a deadline. I will definitely go back if theres something I need to ship.

Review №6

2015-06-28 17:27:17

This is a store of my choice to drop off any job I have. I love its 24/7 operating hours as I can drop off or pick up any time of the day I need to. I am super busy so its works out perfectly. The staff members are always friendly and very smart. They know what they are doing and have the can do attitude. Thanks guys!

Review №7

2018-08-20 21:50:06

I travel a lot and go to FedEx stores all over the country in order to ship packages, and this location is my favorite. The employees are helpful and nice. And I’ve never had any issues or long waits. I can’t say that about other locations. Plus the 24/7 hours are great. Great job!

Review №8

2021-01-20 00:54:39

Sometimes ppl have bad days. Sometimes ppl are bad employees but you cant expect a great experience every time. I have worked for FedEx express for three years now and its really just timing. I have had great experience and bad ones.. but I see it all the time.. ppl come in 5 minutes before they close and they want the world giving to them.. if FedEx was able to help and wait for everyones packaging we would be the US post office lol. How do you expect next day delivery to new York if you come late and dont have proper information.. oh and during the holidays we pick up anywhere from 5 million to 9 million packages.. there are going to be mistakes, an us employees pay for them. So next time you are having a hard time just think that person is working 6, (10-12) hour days for like 16 bucks an hour, by that time we can no longer make every experience great...

Review №9

2018-02-17 03:17:19

This fedex is the worst I have seen and probably rate them worst among its peers who provide any similar service. I always had trouble with these guys. The customer service agent, the assistant manager are simply useless. They cannot help the customers with simple issues. They are very racial, demeaning to the customers and pick and choose who should be served and in what order. If there was a zero star rating, I would give them without any hesitation. Please don’t go and waste your time with these good for nothing guys. I instead recommend you visit the one in Pleasanton or other print / shipping services stores in the neighborhood.

Review №10

2017-09-15 18:12:54

I actually had a hard time giving it one star. I will not go back to this location ever, and may not use Fed Ex in the future. Two packages delivered outside of the guarantee that the clerk made who was apparently new and not well trained. I have spent one hour talking with multiple Fed Ex employees and several run-arounds. Topper - cant get a refund until the packages finally make it to their location and likely a week after that. Customer service, an all time low.