FedEx Office Print & Ship Center in Monterey

Review №1

2024-01-15 19:43:59

I paid to use their workstation scam. I simply needed to print, sign, and then re-scan a document. I should have been able to accomplish that in 90 seconds. Instead, after paying almost a dollar a page to print legal sized paper, I attempted to begin scanning and the scanner didn’t work. It wouldn’t even power on. Waste of time and money. It’s no wonder you never, ever see people using these workstations. Laughably bad service.

Review №2

2023-12-22 18:39:48

We needed a quick last minute print job (a poster and a couple of cards). Rajeev was delightful, smiley and willing to help. He showed us a preview and printed it on the spot! he even helped us cutting the cards from the letter page! Merry Christmas Rajeev :)

Review №3

2022-01-29 03:49:05

Very helpful staff at this FedEx location. She explained all the possibilities and services with patience. I did a mistake yet she was really of great help. Thank you. That was my first experience with them. Today I was really disappointed and I thought either the service was free or they are going to pay me to withstand the non professional way that the agent handled my request. First, I couldnt even understand what she was saying and she was doing that deliberately. She wasnt helpful at all. It was like she was doing me a pleasure and I wasnt supposed to be there. There are nice people who know how to talk to people. It is a shame that you hire a person who doesnt know how to talk to people. I hope someone would teach her the correct way to deal with the clients.

Review №4

2024-03-05 17:00:36

Team very helpful and timely. Thank you for your assistance with Steve’s orders.

Review №5

2021-09-23 01:07:55

I was yelled by this brown skin color dark hair lady because I did something wrong by their definition. To me, they follow their own instructions what is most convenient for them not for customers. They do not even try to help customers to get things done. Overall the customer service at this shop is horrible. I wont use this shop anymore.

Review №6

2020-01-23 23:29:06

Customer service and service awareness is not their middle name here. Today was just one more poor experience I had with a rather disorganized staff. Unless it requires only pointing and scanning an already labels package, these folks are over their heads. Today, I brought in a pre-labeled bag to send and additionally some paperwork that needed to be sent in a flat envelope. They scanned the bag and when I asked for an envelope for the paperwork they kind of chucked it across the desk at me. The gal then took the bag away but never returned to process my flat envelope. Instead she went on to another customer. I gave up and used the USPS Express Mail instead. At least the post office has a real line and organization.I’ve had about 2 good experiences at this location for every 10 times I visit.

Review №7

2021-06-18 07:18:48

The staff was very attentive. Answering customers with detailed info and guiding them while I got my prints done. Awesome crew, Manager there was amazing,, suggested options I didnt realize they offered.

Review №8

2020-08-07 14:43:21

I read another review here that says, customer service is not their middle name. This is true, these two clerks, one younger dark haired girl with below average customer service skills, which is to say, I expressed to here I needed help, all she could do is pointvthe screen andcread what the self service touch pad stated. The other older lighter haired woman was less than helpful. She said I had to wait for a code, I asked how long will a code take to get emailed to me, she stated that it could take up to two hours. I said I needed help now. She said, well you leave.I have been in customer service many years, in my opinion, an adequate customer service person will try to offer help; for instance, if she would have offered a personal customer service, if such a service exists at FedEx office, that would have been better. Instead the older light haired woman was indifferent. I suppose if anyone already understands how the inside of this fedex office works and doesn’t need customer service, then this office will do.On the other hand, if you need personal customer service, like people previously received before Covid 19, then avoid this location.

Review №9

2021-07-31 03:11:01

Efficient, helpful staff to help with accurate shipping. Typically has parking either in front or to the side. Plenty of shipping supplies. We frequently use their self serve scan to pdf services for the creation of pdfs needing wet signatures.Their print services shop has done several quick print projects each met my expectations.

Review №10

2021-03-17 00:24:04

5:10 pm March 16/2021The guy and the girl were super rude, I’ve been going here for 10 years. The guy was so rude I went to the competitor across. Fedex just lost my business i went to ups across - much friendlier and customer oriented. The girl said it will be 24 hours to print a few pages. UPS did it right away. It’s not like the fedex people were busy the girl and guy were just being jerks.