FedEx Office Print & Ship Center in Santa Barbara

Review №1

2024-04-15 23:38:05

Attempted to ship a package with medication here and it got held up at customs. The employee needed to fill out a customs form for shipping medicine, but failed to do his job despite me repeatedly telling him it was medication. Not sure where youre finding these incompetent people to staff this location. Do better!

Review №2

2023-05-22 19:49:45

Worst service, employeed know less about shipoing than the customer.They made me buy a packaging box before they were sure they could ship my item because the oener was needing to get on computer, so she cut in, closed me out with a balance due in which i was charged $17.51, then advised me that they couldnt retrieve my shipping label & wouldnt return my money. I probably wouldnt have had such a big problem if this kind of thing hapoened only once, but actually, everytime ive gone to this specific location bcuz its close, there has been some unfortunate mishap that i end up paying for. Avoid thus place if you can!

Review №3

2024-05-16 13:51:06

Terrible in-person customer service. Tried to use their equipment and printing services. I walked out and went somewhere else

Review №4

2020-04-22 16:26:51

I have always been helped by courteous professional and outgoing employees that have mastered the art of multitasking. The stove has plenty of copying machine for public use or if you need help you can give your project to them and they will make whatever you want produced giving you a copy to inspect before they print the complete job out. I think their prices are fair and the store is stocked with many different items to help you get the job done right. Cannot ask for more than that in my opinion.

Review №5

2022-11-19 23:34:07

Lilly is the most helpful and wonderful person ever!! She packed a present for my 4 year old lGrandson’s birthday like it was hers!! I think she had wings growing out of her back as she helped me ! What an Angel!!🙏

Review №6

2020-09-12 03:52:26

After bringing two packages into the store to ship, I was told that the packages would not ship as is, and needed to be repackaged. I was in a hurry and the packages needed to ship out that day so I left the packages with the employees to repack, and called in later to pay for the new packaging over the phone. The repacked packages were not properly labeled by the employees and were sent to the return address. Additionally I was charged for shipping on a 50lbs and a 20lbs package. When I took the same boxes back and had them reshipped the packages were weighed in the store at 30lbs and 10lbs. I have talked to the manager and been told that he is unable to give me any form of refund and that I must contact the main FedEx support number. I have yet to be compensated for either the shipping or the repackaging. More distressing is that the employees seem to have intentionally increased the weight of my packages when I wasnt there in the store to observe. Highly irritating. Should I ever receive compensation, I will be back to edit this review.Three years later I still have not received compensation.

Review №7

2019-11-30 20:15:35

Sadly this location is consistently understaffed. They also need to invest in training their people. My items sat for two days in their shipping table waiting to be boxes and shipped, new staff members were bewildered by simplist transaction, and both boxes i shipped from here, I paid for packing and shipping, arrived with broken items. Fedex was great about responding to the insurance claim but it should not have been necessary.

Review №8

2016-07-25 15:31:01

Consistently bad. The clerk today was actually arguing with me that they didnt carry the replacement note pads for a blue sky portfolio I had just purchased. Really?! This was not customer service! Please have a shot of Starbucks 15 mins prior to starting your shift or take care of your personal issues before you assist people at your place of employment. You are representing FedEx, never forget that rude lady. We will take our business to the Calle Real store instead, 5 stars for them.

Review №9

2018-11-28 06:55:52

Phenomenal customer service. Arrived unprepared and in a hurry. Kind, awesome woman helped me box a return while helping another with shipping costs and info.Its like she could do everything! One handed ! Wow. Extremely impressed. Thank you.

Review №10

2020-06-04 16:19:07

Unhelpful during Covid + staff giving out incorrect info. I wanted to get a gift card for future use of printing out clients emailed minuscule checks for mobile deposits to my bank, with the few dollars I had left today on my Credit Card which will disappear tomorrow when the Credit Card adds in its interest (e.g. the few dollars will disappear). The counter person said I had to pay cash for that type of gift card. I said I had had no cash for months. She said We cannot accept a credit card payment for a FedEx gift card. But just a few weeks ago they did swipe my card and hand me a gift card. So I know its possible. What a shame, what a shame. We in Santa Barbara have always been so proud that it was a local UCSB that founded the Kinkos / FedEx nation wide chain in the 1970s and so proud that FedEx took it over with the original good customer service. The original location was in IV and then expanded to just 1/4 mile down the road at 4141 State St. But FedEx ... hmmm ... now wrong direction wrong direction wrong direction now and wrong attitude for us native Santa Barbarans. We want a little heart from our businesses.