FedEx Office Print & Ship Center in Petaluma

Review №1

2024-04-22 16:17:13

Sam at FedEx Office Petaluma delivered a fairly large print job on what seemed to be a very busy day of orders with not enough staff. He gave me several status updates throughout the day, as he knew I had a pressing deadline. I hope they are able to hire more staff to support this hard-working team as they seem to be receiving an overwhelming number of in-person and online daily orders. Thank you to Sam for his professionalism and reliability!

Review №2

2024-04-01 21:25:51

Multiple attempts to have a packages delivered. The package instructions specifically stated no signature required, leave at location. Multiple door tags over three days, Unable to deliver Hours of phone calls to customer service, assurances and guarantees after they spoke to this station manager that the package would be left. Door tags again. Assurances they would deliver, and would call in advance of the package delivery, door tag again.Unless Im sitting in my office, patiently waiting 10 plus hours, they havent been able to deliver a package.Multiple complaints over the last 6 months, still no resolution, no delivery without issues.Absolutely horrible customer service.

Review №3

2023-09-03 09:38:53

I went in on 9/2/23 and had exceptional service. Victoria went out of her way to help me with a package that wasnt even for FedEx, and she had excellent rapport with the other employee, Sam who also helped me - just friendly people. They didnt make a dime of off me for shipping but Ill be a new customer here.Then they both went above and beyond to help an elderly customer with a heavy package who came in after me.This is in significant contrast to another shop in San Rafael where the employees were rolling eyes at each other, short with customers (not explaining how things work, etc).

Review №4

2023-05-29 19:53:14

Get my plans printed there. Most of the people recognize me coming in and grab my stuff right away. Adam, the manager I believe, is very friendly and personable. Can be crazy busy at times, but generally a good experience

Review №5

2017-07-25 00:43:15

Read the other reviews here and did not witness any of the lack of service as mentioned. I walked in there at 11:45 on a monday. Stood in a one person line for about 30 seconds before an employee asked if I needed any help. Mentioned I needed a passport pic and she gladly helped me. To grab her camera,setup the backdrop and a chair for me to sit in while taking the pic took all of 5 minutes. She even asked me if the finished pic was OK as if she was willing to take another if I did not like it. I said it was fine because the TSA are the only people that would see it. I paid her and was out of there in less than 20 minutes. Printing the pics took probably the longest time only because printers can only print glossy pics so fast....I had a great experience there. Recommend it to anyone wanting a passport pic...

Review №6

2019-01-21 20:25:16

I needed a memorial handout quickly with nice photos and pretty font for my Mothers celebration and Sam was awesome! He took the time to help me, he designed it, printed it and had it all back to me in a few hours. It was such a load off my mind and the family loved it. THANK YOU

Review №7

2016-02-26 22:23:06

Any shop can occasionally be short-staffed, but my experiences here have been excellent - their main guy, David, is super competent, and really a nice guy - and from the entire staff, the quality of printing, and of caring for packages shipped has been excellent - a real resource for my business. My suggestion, like with your own scheduling of staff and resources, is to give them time to do their job, and youll get the same excellent results that Im getting. Highly recommended.

Review №8

2019-05-09 15:25:22

Usually I go here to print everything because the assistant manager knows what hes doing. When I went yesterday though he wasnt there and some new lady was there. She was incredibly rude and didnt know how to print things; she was going to charge me 7.50 to resize an image when normally its done for free, since you can you know, change the way the image prints without any extra effort at all if you dont convert it to a PDF for some reason first. She clearly has no clue what she is doing and has no business working there. She was either trained poorly or not at all. Dont think Ill be coming back again. Its a shame too, but her being rude was just the icing on the cake. Congrats to FedEx on my first ever one star review.

Review №9

2023-06-22 20:43:24

Wish I could put 0 stars. The guy with the beard and ponytail has an attitude probably. Super rude and will NOT be returning to this place for anything

Review №10

2019-06-04 23:01:52

Worst service ever Chinese lady with glasses saw me at the door and ran away from me like she wasn’t trying to be bothered either that or just an angry lady. the neck tattoo lady I believe her name was tany wasn’t to happy to help looked bothered, horrible personality or didn’t have one at all. The big blonde lady wasn’t trying to help either she looked like she was in lala land. The old guy with glasses and ponytail well he was just there who knows for what because he looked tired and ready to go home.