FedEx Office Print & Ship Center in Chico

Review №1

2023-10-03 21:44:18

The customer service offered by Robert was top tier. He was able to help me with my issue while staying professional and being kind. FedEx is lucky to have him! Thank you, Robert.

Review №2

2023-12-21 06:34:13

Very nice clean store. Great service. Friendly Crew. Great Christmas and Occasion Cards.

Review №3

2023-09-07 23:17:56

Robert the assistant manager was a great guy he helped us with the printer when we didnt know how to use it and is really kind☺️👍

Review №4

2023-03-14 04:50:53

I ended up making $4 in copys because they wouldnt help me the line was long & I had other places to be that day & there email to get the code to make copys takes forever to let you send it in & then just as long to email you back with the code to put into the copier they would not do anything about me making that mistake as they would not Help me out.....

Review №5

2022-05-02 00:50:33

I needed a specialized sign on special material with a custom size for my logo and the team did an amazing job of helping me. Since Im traveling, they even made sure I can pick it up in another state in time. They were amazing.

Review №6

2023-02-22 20:16:47

Absolutely amazing staff members. Quickly attended to our printing questions.I would recommend stopping by for fast and friendly services!

Review №7

2017-08-25 06:37:54

My partner and I needed two single-page documents printed this evening - we are vehicle and trailer transporters and picked up a truck in Chico this evening, and before we are able to leave town toward our destination, we needed to print the bill of lading and inspection form. Needless to say, we are from out-of-state and unfamiliar with the area, but I found this location on Google and we broke a few traffic laws to arrive before it closed. We entered the store at 8:55, admittedly only five minutes before the posted closing time. Still, with only two pdf documents already downloaded and ready to print from his phone, we thought we would have no problem being in and out within those five minutes.The girl working was vacuuming when we entered the store, and there were three other customers working at the self-service printer kiosks. We approached one kiosk, but only saw the option to pay with credit card and needed to pay with cash, so we went to ask the girl working if there were other payment options. As soon as we approached her, she turned her back toward us and vacuumed back over the section she had just gone over and we had to awkwardly tap her shoulder before she acknowledged us.My fiance simply asked, can we pay to print documents with cash? and her response was, and I quote verbatim: well, um, we close in exactly two minutes. So can you print them that fast? He told her that we only had two pages to print and it wouldnt take long. She literally ROLLED HER EYES AT HIM and hastily pointed him toward the cash-to-card kiosk.We had just enough time to get a card before she had marched over to the door and yelled its 9pm, we have to close now! and began shooing people from the store. Another couple approached the door and she was ushering us out and said that online, the store hours were listed until 10pm. As she shut the door and laughed in their faces, she said nope, we close at 9.Look, lady. If you hate your job and are that eager to leave right on the dot, my apologies, but that was the worst customer service and treatment of paying customers Ive seen in a very long time. Get a new job. Find a different line of work. It would be another matter entirely if we had come in with 100 pages to print, or if it were past 9:00 when we entered the store, or if there had been customers lingering and finishing their projects at 9:10 or 9:15. But what happened tonight was ridiculous and inappropriate. Had I been one of the customers that were finishing my projects as the store closed, I would have been furious to have been shoved out of the store at precisely 9pm without even a moment or two to gather my things.The management of this store needs to be aware of the piss-poor customer service and disrespectful, snotty attitude of this employee... She desperately needs, at the least, some customer service training. Her representation of FedEx has cost you at least two new customers.

Review №8

2018-06-13 07:22:17

This is my first time writing a review, ever. I am the first to admit that I am not great at computers. My smart phone is smarter than I am. I called first, ( I live 28 miles away) to ask if someone there could help me get a family tree off my phone to be printed. We discussed sizes, possibly a poster. She said they could walk me thru it, its easier than you think.I drive down, go in with my phone and go up to the counter. I explain to the guy what I need. He asks if its a pdf. I have heard of the term, but dont know. Apparently Im supposed to email it to their fed ex email. I try for a few minutes. The text is so small Im having a hard time reading how to share or export. I notice a few empty computers off to the side and ask the guy if I can use one to email the family tree. (Why couldnt he have suggested that 10 minutes ago?) I go over, put my credit card in and pull it up. I share it to that Fed Ex email. I go back to the counter and ask if he can check if it worked. He asks me for the code. I have no idea what hes talking about, as this is the first mention of a code. By this point Im so frustrated i say thanks and leave.No one was rude, just indifferent and didnt care. No customer support. I will not go back.

Review №9

2020-05-28 19:38:01

Had great support from one particular team member which offset some of the misinformation from another person. Job was completed ahead of schedule and well. I would definitely do business with the Chico store again.

Review №10

2020-12-20 00:17:49

This location has the most helpful staff! The attitudes and overall helpfulness of the staff is 5 star! They not only are fast but thorough, they are super friendly and willing to help even in the craziness of the holiday shipping madness. Thank you to Shane especially!