Presentation on Map Reviews Nearby

FedEx Office Print & Ship Center in Downey

3.1 (55) 8616 Firestone Blvd, Downey, CA 90241, United States

Location on the map

Downey, Los Angeles County, California, US

Phone: +1 562-862-6683
Site: https://local.fedex.com/en-us/ca...

Opening hours

Monday:8 AM–8 PM
Tuesday:8 AM–8 PM
Wednesday:8 AM–8 PM
Thursday:8 AM–8 PM
Friday:8 AM–8 PM
Saturday:9 AM–6 PM
Sunday:12–6 PM

Edit info

Total reviews rating 3.1

55 Reviews for FedEx Office Print & Ship Center 2024:

Review №1

2024-06-26 18:22:01

The service is terrible. Two workers here just taking their sweet time weighing packages and chatting about Netflix shows while there’s a line of people waiting. Then the computers and scanner wasn’t working. It was just a bad service overall. I waited 45-50 minutes just to pick up two packages. Not worth sending my purchases here. I rather take my chance and have stuff ship to my house. So ridiculous

Review №2

2024-06-21 23:37:22

I dislike shipping things because I am unfamiliar with the process, so it was nice that I got help from Jasmine today. Jasmine was courteous and straightforward, and she was patient because she answered all my questions. Would def go back to this place.

Review №3

2019-04-17 16:49:47

This Fed Ex is the only one I’ve been to and it is horrible. Once I got in people were walking everywhere and there was no help. There’s no sign that says stand here and we will help you or wait for your turn. There was a little bit of staff only 4 people,none of them approached you. I thought coming here was going to be faster than going to the library. But I guess not. I had to get a card to put money into it and then go to the computers on the far end on your left side. Insert the card to top it off no one is there to help you. To scan in my papers I had to email to someone for one sheet to get scanned and uploaded to computer was a minute. But you’re paying $0.55 cents a minute! Doesn’t even add up if their scanner is slow and you can’t scan all your papers at ones. But either than that the place is clean. But no good customer service.

Review №4

2024-03-09 00:36:43

I hardly return items, I dislike the whole process but when I do happen to use this store, Marcos always comes to the rescue with his big smile, polite and generous disposition! He is a true gem

Review №5

2024-01-15 23:32:44

Excellent, fast and attentive service from Mark. My husband routinely needs laminated print outs and he is always happy with the results and customer service.

Review №6

2023-06-09 17:43:12

From the minute I called describing my confusion as I tried to place an online order Rita was polite, open, and in full understanding of what my question/concern was. With no hesitation and with a phenomenal attitude she advised me to go in store for further assistance. She greeted me and as soon as I reflected on my phone call from earlier she remembered! Pulled all the stops of accommodation and consideration. Even how she communicated with fellow employees showed her awesome self. We need more Rita’s! Thank you!

Review №7

2024-05-18 02:24:25

Super rude white old lady didnt wanna take my package!!

Review №8

2022-02-16 01:43:38

Wow ELAINE, your a problem.This is my go to fedex.Usually when I go everyone is super helpful. I usually print a lot and it’s a pretty big file when I do so I require help from the team behind the counter.So today I called to see how I can place an order online so it can be ready for me and you didn’t even let me finish my sentence and spoke over me and when I pointed it out you laughed.What kind of service is that?Your literally in a service environment, it’s your job to be nice and help people figure out a solution.Rita and Sheryl are probably the most helpful there and thank you ladies for always being so nice :)When I asked for for your name you saidIt’s Elaine, and then went ahead to spell it out for me.Just want to say your making the rest of the hard working team look really bad and the funny thing is you probably don’t even care. As a business owner myself you would have been fired on the spot.

Review №9

2019-02-10 01:04:23

I’m sorry, but this has the worst vigilant employees ever. Not only was the MANAGER unrecognizable since she had no uniform on, she didn’t even notice us after we were standing there for almost 10 min. We couldn’t tell if she was indeed an employee or customer doing their thing. It would be nice if the employees and MANAGER were a little more actively involved with their customers. Go offer help and ask if everything’s alright, don’t just stand in the back where you’re unreachable.

Review №10

2019-06-30 19:15:07

I hope you understand the whole self service photo scanning/printing procedures before you go to this location because if you dont know how to use these machines there is about 30% chance you will get helped by staff. Laura (staff employee) can be a bit rude when answering questions, and I dont feel its the appropriate time/place to be sarcastic with customers because without any customers then employees wont have any work/hours. So, in a way we the customers are the ones that create what I believe is an hourly employment, so it might be a good idea to keep customers happy, just saying.

Review №11

2019-04-16 01:22:16

I came on April 15, 2019 at 6:14pm waited in line for more than half an half when you had about 7 employees working. I’m sorry I mean you had 1 employee working 2 flirting padding each other on the head like 5 year old children 1 complaining he need to get on his register but not doing anything but kicking empty boxes and the other 2 talking to each other behind the computer. It seriously annoying considering I’m standing there annoyed with my hungry child to finally get help to be told the printer is down put a damn sign next time so customer do not have waste their time or better yet actually have employees who are working so you don’t have 10 people waiting in line!

Review №12

2017-06-28 05:57:03

I cold called this store wanting information to ship some big heavy vehicle parts. Jose was busy with customers, but still helped me with all the random questions I had. When I got to the store almost around closing he and Aaron did an awesome job packing up my stuff and were helpful and friendly the whole time. They made everything painless and smooth. Definitely recommend them for your shipping needs. A+ for these guys.

Review №13

2022-06-24 03:11:40

My hispanic mother who can’t speak English came here to make 2 copies and they charged her $20!!! She called asking why she got charged the way she did and they did it to “test to see if she had money”. This place is either trying to steal from my mom or being racist.

Review №14

2018-11-05 18:17:36

I use Fed Ex a lot to ship samples back and forth to clients for work. Every time I come to this location, there is some sort of hassle or problem from the staff. The tape isn’t right, the box isn’t right, whatever. I don’t know what their angle is. Are they trying to sell boxes or tape? I never wait to find out. One time, I tried to pick my box back up to leave and the employee grabbed it and wouldn’t let go! She was fighting with me over my own package! She started yelling at me as a left. I took the package to a different location and they shipped it with no issue. Stupidly, I went back again because I was in the area and a different staff member gave a similar problem. I’ll never go to this location again.

Review №15

2019-06-25 03:40:37

This place is just god awful... I was only trying to get 8 color images in 4 pages (2 images each page). The employee working there says that she charges $5 to resize each image when I have no problem doing it myself on a regular printer. Then she starts asking me a bunch of questions as if I were trying to do something shady. I was just trying to print reference images for an art project. So afterwards, I had to waste my time printing from their copy machines; those machines do not let you print multiple images in one page. Furthermore, their method for printing images is incredibly slow. You have to go through a long series of menus just to get one image printed. And I have 8 images to print. I would give zero stars if I could. Almost anywhere is more professional than this sorry excuse of a print shop.

Review №16

2019-05-02 04:20:51

Customer service reps are more consumed with whats behind the counter than helping a customer. The reloading card machine was jammed so I had to use the copy machine and it took my $10 and kept it after my transaction was done. So to anyone using the copy machine DONT use it with your debit card, hopefully the card machine is fixed before someone else gets screwed behind this bull****.

Review №17

2020-08-19 07:11:31

Honestly, for first time customer I had a bad experience. I was not helped promptly and non of the employees bothered to ask if I needed help. I had to find my way around and ask until somsone felt good enough to help me. Not coming back. Ever.

Review №18

2021-05-23 19:58:57

Sheryl is Amazing! She deserves a raise $$. Thank you for your genuine customer service today. Youre one of a kind!

Review №19

2021-08-01 17:17:54

I went in on a Friday morning to ship camera equipment. Shanelle helped me right away. She was courteous, friendly and efficient. I was in and out in a few minutes.

Review №20

2020-12-22 17:07:17

I had a great expierience here at the fed ex office today! All this thanks to AUTUMN, she helped me on everything i needed walked me through step by step and at all times she gave an outstanding custumer service always smiling, i really really apriciate the help, defenetly coming back here when needed. Instead of 5 stars ill give 6 today ⭐⭐⭐⭐⭐⭐

Review №21

2015-05-11 21:07:54

Make sure you pack your box yourself, or you will be charged around $5 of labor. I did not ask prices before requesting the service, my bad ;/ and the nice guy who helped didnt informed me neither. I paid $9.80 for a small box: 14x14x14.The shipping service was already paid, I just brought the label.

Review №22

2020-09-15 16:28:11

Beware of a middle age, red headed, blue eye,s pale complexion demon named rita. I came at 7am to ship a package to a customer. She gave me grief about the box I was shipping, stating the box was too big for the item because it had too much space and need to fill it up or cut the box in half. So I got another box that had fedex logo on it and came back 10 minutes later and you guessed it....again something wrong with the box. She stated I cant use the box it was FedEx shipping box for them. WHAT? that made no sense whatsoever all these boxes in this store says fedex but because I go this one free I cant ship with it...complete nonsense. Beware if you come here the females here are always on a power trip...the box is too big or small, not enough tape,too much filling or not enough. The felines in this store always giving me issues. I pray for my enemies...dont do business in this store horrible customer service.

Review №23

2020-03-04 01:36:04

I am shocked by the rude service I received today at this fedex location by a person whose name tag wore Karina. Complaints letters going out to store manager named Jason, and regional & corporate headquarters as this should not be tolerated by any fedex customers. After seeing so many other negative reviews for this location, its no wonder. If you can go to another shipping service like UPS, perhaps you can get better customer service.

Review №24

2021-11-02 23:16:32

Staff was really rude. We were trying to use the computer and it froze, so we were trying to tell them and the lady was talking to us like if we were stupid. Horrible customer service ever!

Review №25

2017-07-05 23:45:15

Very easy and great customer service, ordered online and ready the same day .

Review №26

2018-07-28 05:10:58

Horrible customer service. Couldnt tell me where my package was. They just saif its not here then where is it. I sat at home waiting all day when i should of been at the dmv getting a id. So now your fed ex crewmen did bit deliever my package so where is it? This is ridiculous u turned a 2 business day pavkage into a 5 business day and that package is my sims carf to turn my phone on like ahat the heck fed ex why r u playing games where is my package?I go back and niw your saying my package isnt there it will be here tomorrow but u guys wont let me pick it up without a id. So thabks anothwr week with no phone u guys are very rude and unprofessional. U guys are holding my package its my package. U were supposr to send it out today so u guys are also liars. Never will i ever use fed ex again. UPS all tge way u guys need to go back to school fed ex

Review №27

2015-12-29 13:05:25

One of the worst places to ship the package. they are selling box for extra charge. Terrible customer service. I hate this place. They didnt accept it, we shipped a package at the other Fedex location without anything, other party received it well without any problem. Dont pay for extra box or materials for your package, they are getting to sell boxes, materials and labor. Horrible Place!I recommend to ship UPS or USPS, They will accept it without any extra boxes, Materials or any labor charges if this place will not accept it.

Review №28

2017-04-13 16:20:52

Joe was very nice and helpful over the phone. Upon arriving, I was greeted by Jose and he too was very helpful. I defiantly will return to this location for future printing needs.

Review №29

2016-03-09 14:46:46

The employees were very helpful. I used the computer it is $.35 a min to use. I also printed with color which is $.59 a page to print. They close at 11 PM for your convenience.

Review №30

2019-11-21 17:12:37

Awesome customer service. Greatly appreciated it.

Review №31

2020-05-29 22:46:28

I asked attendant for help with some paper size issue on the copy machine, she said she will help me after attending all the people in line, a never ending line like 20 people and counting, she said theres nobody else working there, only her. Very bad service.

Review №32

2015-11-20 02:27:06

This place wasnt busy during the time that I visited which was around 11 am. The guy at the counter who assisted us was quick and very helpful.

Review №33

2023-05-17 21:47:40

Marcos was excellent and gave wonderful service!! Thank you for the help!

Review №34

2022-11-20 21:33:12

Sandra and all the fed ex team at this location are very helpful will go the extra mile to help you. 😊👍👍👍

Review №35

2016-04-09 01:55:41

I have never had a bad experience here, the office is spacious and clean. The customer service is good.

Review №36

2019-12-10 04:10:27

Awesome service. Have never had a problem with anyone at this location.

Review №37

2016-07-19 13:50:10

Great customer service they even let me use their tape to seal my package very helpful competent staff

Review №38

2017-01-06 22:05:03

Worse fedex ever.Poor coordination.No one knew how to do their job.I was here 45 minutes waitibg to ship an envelope.AVOID AT ALL COSTS.

Review №39

2019-06-07 06:43:36

I am going to this FedEx location tomorrow, and wish I had read the most recent posts. I am skeptical of the customer service (as complained about previously). I shall post my experience there afterwards-wish me luck.

Review №40

2018-08-21 19:47:43

If I had the option to give fed ex a zero stars a would bad service they have me wait a lot always for assistance

Review №41

2015-11-02 02:41:46

Rocio was great... she is really niceExcellent customer service

Review №42

2016-11-19 19:29:16

One star because no stars possible went to this location at 10 am on a Saturday and not open no sign posted and to why posted hours for Saturdays are 8 am opening

Review №43

2020-08-13 17:20:32

Rude .services dont work.dont print here. Waste of time

Review №44

2015-09-19 18:22:00

Rude people never going back again staying to ups way better customer service

Review №45

2018-05-03 16:03:47

Amazing service; life saver. Thank you.

Review №46

2014-10-03 21:11:39

There is a problem with the guys there, Very rude, Playing games.

Review №47

2018-05-24 00:44:08

Usually a fast and easy process.

Review №48

2014-07-20 00:44:42

Kinkos was good fed x was bad...

Review №49

2018-04-18 00:13:51

Service.. one person. Really!!

Review №50

2021-07-04 02:07:48

Great service!

Review №51

2018-11-19 06:10:53

Friendly and helpful

Review №52

2018-06-14 21:44:50

Bad

Review №53

2019-10-15 15:10:03

Lousy service

Review №54

2020-01-19 04:28:22

Review №55

2024-06-22 19:58:13

Thank you, Fedex Office, for the good employees you have, for their kindness and patience with which they serve the public, and willing to help. Its not the first time. Always. Today it was Sandra, with her excellent service.