Fastmetrics LLC - Business ISP MSP in San Francisco

Review №1

2024-01-15 23:18:40

Remarkable service. The team is exceptional and I give them a strong recommendation as a long time customer. One of the tech support Alan was exceptionally helpful today..so much so I felt a need to write this review.

Review №2

2023-07-25 21:02:35

Fastmetrics was very responsive with an immediate issue related to outgoing email requiring reverse DNS. AT&T Fiber refused to provide reverse DNS to Fastmetrics to solve our outgoing mail problems. But Fastmetrics was quick enough to provide a router in between with their own static IP for which they configured its reverse DNS bypassing dependency on AT&T. This was done in a very swift way so all our mail issues were resolved within a 3 hours after such a short notice. The expertise of people involved in configuring and setting up the modem, IP addressses and answering questions to help us configure our internal router was crucial to getting it running in such a short period of time. They understood the problem quickly, heard us and understood the issue and its solution and had a clear plan to execute to completion. Thank you Fastmetrics!

Review №3

2023-01-25 17:03:02

Great quality!Weve been using Fastmetrics phones for more than 5 years over broadband. Fastmetrics has knowledgeable customer service via phone or email, a shout out to Ana, Stefan and Allen. They are always ready to help. The calls are always of good sound quality and the system is trouble free. There is an online portal to check voicemail, handle calls from a built-in softphone using the browser and configure other phone behaviors, such as call forwarding, simultaneous calls and more.

Review №4

2023-02-07 00:26:37

The tech was friendly, but FM installed a totally unreliable UBNT router and replaced it twice. Nice guys, but if you need reliable Internet, look elsewhere. Etheric networks and AT&T havent missed a beat.

Review №5

2022-01-18 22:34:21

Totally UnreliableFM resold AT&T service bundled with a cheap UBNT router. The 150/150Mb service was $1100/month and totally unreliable. Cancelling the contract cost us $7450. If you are a business customer that needs a reliable connection, look elsewhere. If you need home Internet service, your local cable company is a much better bet.

Review №6

2023-11-28 17:34:12

Alerted us of an outage and met with us the morning before Thanksgiving to replace their equipment that had failed.First time dealing with Fastmetrics and Im impressed with their customer service.

Review №7

2022-01-19 18:24:02

We are a growing nationwide recruitment company. For years, Fastmetrics has provided managed fiber to our different CA based offices. Uptime is excellent. The speed provided supports all of our business operations. Local customer service is super responsive. Fiber was price matched with larger business ISPs. We couldnt ask for better service in the Bay Area!

Review №8

2022-09-23 17:18:07

I have worked with Fastmetrics multiple times at my past companies and they always go beyond their duty to make sure that service is always up to par and more. Their technicians and customer support is always a pleasure to work with. At my current company I worked with Stefan at Fastmetrics and he had to take a couple of trips at different dates to our suite because we needed to change equipment on our end and he was extremely understanding and extremely knowledgeable and supportive of all our needs. We are currently expanding our offices and we will continue to work with Fastmetrics and Stefan to provide service at our new offices.

Review №9

2024-02-06 01:28:35

It was a pleasure working with Allen today. He was so helpful and patient with the problem I was having and he gave me the info I needed to solve it!

Review №10

2021-09-21 16:38:16

We bundle Fastmetrics fiber internet and voice at our business. Internet is fast and reliable. Support is excellent and local.When we had to work from home, voice service was easy to transition without a hitch. I recommend this ISP if youre looking for quality business services and better support.