Family Matters In-Home Care, LLC in San Marcos

Review №1

2024-07-01 22:46:38

Family Matters has been a wonderful resource for our family. The care and attention given to our Dad is outstanding . We couldn’t be more pleased with the service.

Review №2

2023-01-31 20:43:08

I cant say enough good things about Family Matters. From the moment I reached out to them, they have been nothing but professional, compassionate, and reliable. The care they provide is top-notch, and its obvious that their caretakers have a genuine love for their work. They have made such a positive impact on my Grandmothers life and have made it possible for her to continue living comfortably at home. The level of communication and coordination between my family and our caremanager is exceptional, and I always feel well informed and at ease. I highly recommend this in-home care company to anyone in need of care for their loved ones.

Review №3

2017-06-17 18:01:58

Family Matters was recommended to me, and my father, who oversee some of the care decisions for a client my dad has known for many years. They were able to come in at just the right time to provide care around the clock, seven days a week. I cant stress enough, what an invaluable service they provide. They have allowed our client to remain in the comfort and familiarity of his home safely. Not to mention maintaining the closeness and accessibility to family, friends, and activities. The caregivers are exceptional, truly caring for his well-being, safety and helping him navigate through his struggles with Alzheimers. The care manager Linda Pardue has been excellent at managing the care. She is available at all times, visiting and spending time with him weekly if not several days a week just like close family. Thank you, Family Matters for all you do thank you so much for keeping this extraordinary, deserving man in the place he wants to be.

Review №4

2017-11-20 22:38:39

My family had a really great experience with family matters. We were referred to them by a friend. My 87 year old dad had a very serious back injury, and needed some at home care for several weeks after being released from the hospital. The management staff (Linda and Andrew) at Family Matters met us at the house the day he was released. They toured the whole house and understood how my parents live their life, and what was important to them. They were very helpful and comforting. There were many caregivers that came to their house during my dads recovering. Every single one was trustworthy, kind, helpful, and reassuring. I would highly recommend their service to anyone who needs help. I would use them again in a heartbeat. My parents desperately wanted to come home from the hospital. And having Family Matters available to help made it possible. I’m so happy we used them.

Review №5

2020-10-06 19:29:26

Family Matters have been wonderful in taking care of my sister during the past 2 yearsCaregivers were kind, understanding and compassionate.Andrew was always willing to accommodate our sometimes changing schedules and was always present when necessary.I cannot thank Andrew enough for his kindness, compassion and understanding in handling a difficult and often emotional situation.

Review №6

2018-09-19 19:09:39

As a professional working in the home healthcare market, I’ve had the pleasure of working directly with Family Matters In-home Care on serval occasions and coordinating care for many different patients.I’ve found the Family Matters staff to be extremely knowledgeable and caring and feel completely comfortable in referring any of my patients receiving in home medical care to Family Matters for continued home care. Family Matters will absolutely provide qualified caregivers and provide exemplary care for you and your family.Sincerely,John

Review №7

2021-07-01 22:04:04

I am responsible for the care of a family friend who has onset dementia. My friends preference was to be at home rather than in a care facility. As I was looking for a care provider I asked a neighbor who works in the medical industry if they had any recommendations. They recommended Family Matters. I am glad they did.(I looked into hiring a caregiver directly. I decided against that because I did not want to be the person responsible for finding a replacement if the scheduled caregiver was not able to make it, and I did not want to be the one who had to oversee every conflict or disagreement. I was surprised at how small the price difference really is between a hire-your-own-caregiver approach and using a service like Family Matters.)I had already researched and contacted several care providers. Family Matters was very competitive in their pricing. They were quick to respond to my inquiry and met with me right away. My friends needs are regular exercise, meal preparation, light housecleaning, occasional shopping, medication reminder, and general companionship. They assured me that all of those services could be provided, and they have been.Andrew is my contact person at Family Matters. He has been excellent at communicating (by phone, text and/or email) whenever there is a change of the scheduled caregiver, whenever a question arises, or whenever there is any potential problem. And he responds quickly whenever I need to reach him with any question or concern.We have basically had two problems during our tenure with Family Matters (just over 8 months) that illustrate why I have appreciated working with them. One issue was due to a personality conflict between one caregiver and my friend. It was really no ones fault (though as demonstrated in video footage from a monitor installed in the home my friend bears the greater share of responsibility). The caregiver was quick to inform both Andrew and me of the conflict as soon as she became aware of it. Between the three of us we made a few attempts to work through and resolve the conflict, but when it became clear that it was not going to be easily resolved Andrew made the decision to replace the caregiver.The second problem arose as a result of my friend becoming convinced that the 5-day-a-week caregiver was his girlfriend. The caregiver was excellent at her job and very conscientious about completing all of her responsibilities. She also was quick to inform Andrew and me of my friends uninvited advances. I made several attempts to help my friend redefine the relationship with no success. Seeing how hard it was for the caregiver to know how to handle the situation Andrew took the initiative to replace her. I was sad to see her go, but he made the right decision.The current caregiver is excellent. Though my friend also sees her as his girlfriend, she has had experience with that scenario and handles it by kindly setting and maintaining the proper boundaries. She prepares meals, cleans, shops, gives medication reminders, has my friend exercise daily, and keeps Andrew and I informed of any particular issues and/or needs. She has been perfect for my friend.Because of their professional and yet personal approach, because of their excellent communication practices, because of their active oversight in the care of each client, and because of the quality of their caregivers I can wholeheartedly recommend Family Matters to those who need to provide care for a loved one.

Review №8

2018-09-18 15:36:14

Andrew is always very attentive when we send him a referral. He calls them right away and is always available when we call or text him. His caregivers are well trained and our families have been very pleased. We are in the senior living industry and we have high expectations. Family Matters In-Home Care always goes the extra mile for our clients!

Review №9

2020-06-02 18:11:01

Although I live 700 miles away, I call my 93yr old mother weekly to check in and I listen as she tells me of her good life in RB home with her cgs from Alta Golden.She is so much happier in her own home, with better orientation, rest and activity She can maintain doing laps with her cg on her patio! During this SIP with the pandemic, I was given a full reckoning of the extra layer of protection put in place for my mom’s well being.Her cg Oriana is very special to her, like a granddaughter, and she always goes the extra mile for Mom. Just so grateful to know that we have Alta Golden in place, with a high level of practice and just as high a level of heart in caring ways.As a retired RN, I know what best practice looks like. And my siblings who live near my Mom know that Laura is always responsive when any issue comes up, and works with us to resolve and improve any situation. I appreciate that level of professionalism and flexibility. You have my appreciation and trust Laura and company!Sally F. Ladd RN, PHN.

Review №10

2020-06-03 17:28:34

Everyone at Family Matters is so caring and compassionate. They are so easy to work with and the owner Andrew is very involved in the care. He personally takes shifts if its necessary. They truly are like having family helping your loved ones ❤️