Fadaie Insurance Services, Inc. in Murrieta

Review №1

2024-02-20 06:58:23

Stay away from this Agency. They messed up my renewal (odometer reading, discounts, etc.) blaming everything on Mercury Insurance. Needless to say that I dumped them. Here is my last communication with the owner Kash Fadaie:Mr. Fadaie,Are you trying to convince me or yourself?1) When the original quote came in August, all the discounts were missing. Its not like education, multi-car/multi-policy facts suddenly disappeared, so they should be in the renewal, right? Why were they not included, and why werent those errors caught by your personnel? Is it Mercury or your personnel?2) I asked Steve why co-op insurance went up that much, he said  I was lucky the increase was not more than 40%. Smart answer but hardly an explanation appropriate for customer service. BTW, Sue who promised to look into HO policy, had never provided any feedback. Does it look like a Mercury issue? Does Mercury put words in Steves mouth and make Sue forget her commitment?3) In regards to the odometer reading, if there is indeed a rule about the 6-month mandatory gap between readings:a) Why did Sue tell me that the adjuster agreed with my numbers if there is a 6-month rule? Just read her 10/11/2023 e-mail, you have a copy of it too.b) Why nobody informed me about this rule in August? Does Mercury make Sue lie and both Steve and Sue forget this rule?c) There were no services performed on my car for almost a year, so the May odometer reading info was fake. In this case, my August reading is valid. The latest findings: the odometer reading was on our second car, Sue Ryan couldnt figure out that!Kash asked me for couple of days to sort this out. I waited for 9 before writing this review.******************************02/19/2024 Response to insinuations made by the owner in response to my honest review. This Fadaie dude cant tell the truth even if you put a gun to his head.1) Mercury Insurance couldnt do any adjustments because no info was submitted to them by Fadaie!! The help I asked for was to provide Mercury with copies of the original submission, but you cant have copies of non-existing submissions, right Fadaie?2) According to Fadaie: ....we are still committed to compensating the policyholder if Fadaie is indeed responsible for the mistake.. Yeah, right! After the original review was posted on Google, Fadaie asked me to remove it in exchange for the help with my case (see above). When I pointed to Fadaie that this exchange request may amount to blackmail, he blocked me and told Mercury that Im all theirs. Mercury fixed the issue and reimbursed me 100% of the amount I didnt get because of Kash Fadaie and Sue Ryans gross incompetence. I was referred to a professional agency.3) My original review was read by more than 100 people. Im glad the truth found a way to reach the general public.

Review №2

2023-05-26 20:19:19

Sue Ryan assisted me with my auto insurance quote and issued my policy. She was great to work with, was very helpful, and knowledgeable. I would highly recommend her to my family and friends because I know theyll be well taken care of!Sincerely,Ben Herrera

Review №3

2023-07-14 23:11:20

The Service was awesome. It was explained where you could understand it. All questions were answered. Jack did an awesome job. He took time to make sure I understood what I was doing. I will recommend Fadaie Insurance Services to my friends. Thank you very much for your help.

Review №4

2023-06-25 13:01:35

Jim and his team were quick to find us an insurance solution when our previous policy expired and we could not renew. He found us a policy and saved us money on our premium as well.

Review №5

2020-06-10 21:54:56

Just want to share a long overdue review on Fadaie Insurance Services that I have had the pleasure using for several years. I have multiple policies and have referred many friends and family to this very professional and service oriented company. Its hard to find these days and Im lucky to have found Kasha and his great staff for all my insurance needs.

Review №6

2020-05-15 00:31:15

I can’t say enough good things about Fadaie, and particularly its agent a Henry, after purchasing a homeowners policy from them today. Henry was patient, professional, got me an excellent rate, and responded to my emails so quickly that it almost felt like we were having a conversation in real time. His support staff also was excellent, sending the policy immediately to my lender and sending me the fax confirmation sheet within minutes. If they keep this up, they’re going to have me as a client for a very long time.

Review №7

2017-05-30 21:28:30

I am a full time student who just graduated cal state and I was thrilled with the service I received. Not only did the company assure that I obtained a full coverage insurance they also did it at a great price! I highly recommend anyone to seek business with this company. More specifically, I recommend other fellow students to become a client to Fadaie insurance. They will provide quality service and give you the most economic price for insurance. I recommend you speak with Lizbeth she was a wonderful agent very attentive and concerned with providing excellent service. Lizbeth made the experience easy and listened to all of my needs and concerns. Overall, It was top quality service and I definitely encourage others to become clients of this company.

Review №8

2021-06-17 17:58:50

Fadaie Insurance has Far exceeded any expectations I could ever have of an insurance company. My situation was a bit unique and I felt like they took the time to address every question and concern of mine. They made me feel like I was a very important customer. They even were able to beat out rates from the supposed unbeatable USAA insurance. Ask for Melissa Mendez she will take care of you! I will be using her from here on out! I never thought I could be so satisfied with insurance.

Review №9

2023-08-21 23:31:29

I have been a customer for many years and they have always been so good to me! Thank you Kash and Sue for making every step so easy! Always finding me the best prices in a fast way. I can’t recommend a better resource!

Review №10

2018-11-14 22:42:54

I have been dealing with Fadaie insurance for the last seven years and I think they are the best in the town. KASH and his staff are simply wonderful . I kind of developed a personal relationship with KASH from the day one as he is a very pleasant, accommodating person and has thorough knowledge of his profession.I referred my other family members to him and they all are very pleased with the courteous and professional service they get. Our home insurance is also through them and we always get the best possible rate . Awesome service always and I feel pleasure in recommending the agency .