Extra Space Storage in Redondo Beach

Review №1

2024-05-14 01:02:49

Sal was so amazing and helpful! He was patient with us while we were deciding on a unit. He answered all of our questions and helped us determine what the best deal was for us. Highly recommend! Great job!

Review №2

2024-05-24 05:08:07

The staff at this location are amazing. Jasmin was the one helped us, she’s professional and efficient. She knows her stuff very well and extremely nice. Highly recommended.

Review №3

2023-10-17 16:00:52

Warning Buyer Beware : Warning Do Not Use : Warning Buyer Beware : Warning Do Not UseUpdated : 10/16/23Warning to the General Public: Stay Extra Far Away from this or any Extra Space establishment! It is nothing more than a deceitful and manipulative operation that will leave you feeling scammed and taken advantage of. They lure you in with a month-to-month lease, but dont be fooled - they reserve the right to cancel, change, or jack up the price whenever they please. And trust me, they will.I made the mistake of renting a space for my trailer at $275 per month, only to have them pull the rug out from under me just three months later. They gave me a measly month to pack up my belongings, return from overseas, find a vehicle for towing, and locate a new spot in the middle of summer. It was an impossible task, to say the least. Eventually, I found another spot at an Extra Space in Redondo Beach, a whopping 20 miles away. But just when I thought I could finally relax, they pulled the same stunt again. They started my rent at $145 and then had the audacity to hike it up by a mind-boggling 56% to over $221 per month with only a months notice!I have rented storage spaces for years where the price remained locked in upon signing, with no changes for years on end. But Extra Space is not like those reputable places. It is only suitable if you need a temporary solution for a month or two at most. If you plan on storing your belongings for any longer, be prepared to constantly relocate, pay exorbitant fees, or desperately search for another facility. Extra Space is nothing short of extortion and a despicable way to conduct business.Updated 10/16/2023I have finally escaped the clutches of Extra Space and closed my account and moved out. Wow do I feel so much more secure not being there. I will never, under any circumstances, do business with Extra Space again. Interestingly, they commented on my review below and even applied a $40 credit to my account when I was moving out. Its clear they were trying to save face, but their actions were too little, too late.They mention that their short term lease policy is beneficial to most as their are no long term contracts but what would you consider a long term contract? 2 months, 6 months, 8 months, 1 year or more? They very quickly charged me way more than what I expected to pay an could afford within a few months of moving in. This is a tactic to hold your belongings for ransom, to over charge you knowing that you most likely not move out anytime soon and you will just pay instead of renting another moving truck and finding another storage space and moving all your times out then back into the new place.If you don’t want to do that then don’t rent from Extra Space. Not here not anywhere. This is not a location specific issue it’s a corporate driven greed and direction.However it was not surprising that the staff at the Redondo Beach facility also showed concern or gratitude for my business.I cannot stress this enough: Buyer Beware! Do not store your valuable items or engage in any business with this Extra Space storage facility, or any others for that matter. Unfortunately, Extra Space continues to live up to the shady reputation that plagues the moving and storage industry. Just remember the only “EXTRA” you will get from this space is extra charges!I will be posting and reporting this on the BBBas well.1 Start is too much - Zero StarsI wish you all good luck.Warning Buyer Beware : Warning Do Not Use : Warning Buyer Beware : Warning Do Not Use

Review №4

2024-06-25 01:20:57

Came in today and was so undeceive on what storage worked best for my family and I and Salvador and Sarah were so helpful and made sure we got what we needed and gave us the best customer service ! Thank you again Salvador And Sarah !

Review №5

2024-06-28 20:29:24

Great crew,very friendly, showed me the unit and unit was great Size for the price. Highly recommend this place very clean.super friendly crew.wish had nice employees like this business 👍👍

Review №6

2024-05-22 21:41:01

THE BEST storage facility staff I’ve ever worked with. Always helpful and accommodating. Would definitely use the service again. Highly recommended

Review №7

2024-04-04 05:50:17

The representative Frankie was incredibly customer centric! She was very personable, very helpful, knowledgeable of her job, and she has a great personalty. A great customer service experience!

Review №8

2024-04-22 17:22:49

Kim and Marchae was very helpful and knowledgeable. Their friendly smile and kindness made doing business with them a pleasure.

Review №9

2024-06-15 22:01:40

I have been using Extra Space Storage for over 2 years. Im pleased with the service and fast customer service. They recently remodeled the units and everything is fine.

Review №10

2024-01-13 22:01:18

I am so appreciative of the kindness and helpfulness of Sal and Frankie at this location. I had to even alter my move in date and they helped me through the process seamlessly. All my questions were answered, all my options were provided and I felt very taken care of and supported!