Presentation on Map Reviews Nearby

Extra Space Storage in San Bernardino

4.9 (199) 1755 E Highland Ave, San Bernardino, CA 92404, United States

Categories

Self-storage facility
Moving and storage service
Moving supply store
Records storage facility
Storage facility

Location on the map

San Bernardino, San Bernardino County, California, US

Phone: +1 909-884-2290
Site: https://extraspace.com/stora...

Opening hours

Monday:9:30 AM–6 PM
Tuesday:9:30 AM–6 PM
Wednesday:9:30 AM–6 PM
Thursday:9:30 AM–6 PM
Friday:9:30 AM–6 PM
Saturday:9 AM–5:30 PM
Sunday:Closed

Edit info

Total reviews rating 4.9

199 Reviews for Extra Space Storage 2024:

Review №1

2024-06-21 21:05:39

Extra Storage SpaceThe Assistant Manager who assisted us was Nataly. She was very personable, professional, helpful and knowledgeable of the business of Extra Space StorageShe is very detailed and result oriented.Thank you for such a great employee!!

Review №2

2024-06-28 17:25:54

The service here is excellent Ruben the AM and Michelle the Manager where very helpful. Ruben went far and beyond in assisting with the necessary equipment I needed for moving in. I highly recommend this facility for your storage needs . The facility was clean.

Review №3

2024-04-29 18:09:10

Great experience at extra space. Needed storage for a few months while we staged our house to sale and it was convenient no issues with the gate and every employee we came in contact with was awesome. Would definitely store here again

Review №4

2024-02-03 19:00:55

Art was very kind and paitent in helping us plan our best budget options. He was well informed about rental options and understood our conerns on promotions vs discounts online. Excited to work with him continuing on.

Review №5

2024-06-12 00:02:48

Today I had absolutely the WORST experience with a lady named Lillian that was working at the storage on Highland Ave.I have been a customer for over 3 years and always had a pleasant experience. As my last reviews will show.I went in to pay my bill and the card that was to be used was not mine, but Im an authorized user. The gentlemans card that was to be used has been on that storage for a long while and that card was used last months payment.Liliana would not listen to me, was beyond very rude. Would not look up the fact it was used last month. Said his name wasnt on file. (Which was a lie.) Told me immediately that she is raising my rate tomorrow and dismissed me.I immediately got on the phone with the cardholder and explained the situation.He immediately called and paid the bill and told her I was an authorized user. Took 5 min and done.LILLIANA IS THE WORST REPRESENTATION OF CUSTOMER SERVICE FOR EXTRA SPACE STORAGE.This review is not against Extra Space Storage. They are still one of the best BUT LILLIANA SHOULD BE FIRED FOR BEING THAT DISRESPECTFUL TO CUSTOMERS. WHAT IF I WAS A NEW CUSTOMER AND SHE TREATED SOMEONE LIKE THAT, WHY WOULD THEY RENT.AGAIN THIS ISNT AGAINST EXTRA SPACE STORAGE, ONLY LILLIANA.CORPORATE NEEDS TO TAKE CARE OF GET QUICKLY.Thank you. Be beautiful everyone.

Review №6

2023-12-23 19:39:32

Arturo is a gentleman and a scholar. He was able to help me look at units and show me all my price options and Even recommended different locations that were closer to my home. This is the best service that I’ve received through a storage unit. Thank you!

Review №7

2024-06-13 22:07:47

Gave me all the information I needed on the unit I wanted . Very low monthly payments and the customer service was excellent

Review №8

2024-04-01 22:21:51

Storage space is clean and dry, the only thing that I didn’t like it is that the door is to heavy to lift, there is no grease on the rails of the roll up door, very hard to open for me, I’m glad my wife doesn’t need to be opening and closing this door.

Review №9

2024-03-08 22:03:32

Very clean pricing is better than most facilities personnel are friendly n helpful reserving n paying online is a very easy process only thing that access is only til 6pm other than that great place

Review №10

2024-04-29 23:19:02

Joe and Art were awesome....fast and friendly staff very helpful.

Review №11

2024-06-15 00:06:03

Great customer service!!! Ladies were supper helpful with information.

Review №12

2024-01-15 21:24:02

While renting with Extra Space Storage, I had to deal with a rat infestation and I had everything stolen from my unit. The thieves used my personal documents to steal my identity. The storage facility didnt help me after the theft. I trusted Extra Space Storage to protect my stuff and they failed. I don’t wish what happened to me on anyone. Do not trust your things with this facility.

Review №13

2023-12-09 20:40:07

I give them a 5 star. The location on Sterling in San Bernardino was quick to contact me regarding a possible break in to my unit.( The door was damaged ) I went by the next day to check it out and it did not look like anything was taken but I still did not feel my stuff was secure in that unit anymore. The staff were very kind and offered me another unit and a deal on the new unit. Later I did find out that a bin I had in there was taken, but it was returned by someone who found it and contacted me thru Facebook. I am very grateful to both this person and Extra Space Storage.

Review №14

2023-09-15 17:01:13

Very clean. Easy to access. The app is a great tool! Perfect for those who are socially awkward! I haven’t spoken to any office attendants but I’m sure they are nice! Just like this spot! 10/10 would rent again!

Review №15

2023-12-01 19:13:23

Since renting a unit here in July, I have had no issues and the customer service is great! Arturo is the guy to see when in need of service, hes great at what he does.

Review №16

2024-02-03 01:43:56

Great customer service and helped with viewing unit and helpful information. Very pleased.

Review №17

2024-05-01 20:46:36

Art is very helpful and explained everything to get me started.

Review №18

2023-06-03 21:26:17

The nice lady at the office on June 3 2023 at 2pm (sorry didn’t get her name) was pretty funny n very efficient at the same time. She gave us options and due to being indecisive we also got her opinion which I agreed with. She was a big help n I wish more customer service today was as good as hers.

Review №19

2021-02-27 02:10:37

I recommend this place and the service is good. I had another storage near the mountains and because the door is outside my stuff is extremely dusty. Tired of that I decided for a smaller 10x15 unit indoors and Im planning now the organization of my stuff, something which may take a month but everything will be organized in Craftsman interlocked racks and Costco plastic boxes, like never before. My apartment is one block away and this location is very convenient, instead the other 8 miles away.

Review №20

2024-04-29 22:53:58

The process was smooth and ez I will recommend this property 10 out of 10

Review №21

2024-02-08 00:58:15

Online and in store very nice, very friendly would purchase again! Great customer service!

Review №22

2024-01-11 23:14:50

Store manager was great help me out a lot appreciate his customer service

Review №23

2024-03-20 23:51:25

Outstanding service. Clear instructions. Great assistance changing to a larger unit.

Review №24

2023-10-02 23:36:56

This place is infested with rodents. I lost so much of my property due to rat damage. They did not care at all. On several visits the manager would be sleeping in his car during open hours. Not lunch breaks, Im talking about an hour after they open. Maybe this is why my unit got broken into twice in 3 months. This was the worst place Ive ever used and Im glad I got whats left of my stuff out of there.This is for the location 1755 E Highland Ave, San Bernardino, CA 92404

Review №25

2023-12-29 22:25:03

My worker was great even took me to the unit cause I couldnt even took me to the unit. Cause I couldnt find the location.Grace hospitality

Review №26

2023-09-18 22:59:23

Art the manager here is always reliable, professional and It is a pleasant experience to speak to him every time. Good job Extra Space Storage in having a great agent to represent your company.

Review №27

2023-04-04 23:37:32

Love the storage here easy access when I came I didn’t even have to speak to anyone. I did everything over the phone. I was able to download the app and check in. I got my code and I got a free lock. They are open every day so I can go any day to get my things other storages need employees to come open the hallways so people can get into their storage. This location is great. I don’t need to speak to anyone when I go to my storage. It’s nice it’s clean feels like there’s AC in there love it here !!

Review №28

2024-06-06 20:19:58

Cindy was great and so understanding thank you

Review №29

2024-02-03 19:05:47

Art helped plan out needed dimensions and it was a quick process for rentals!

Review №30

2023-09-14 01:11:32

I was pleased to hear from Art in a timely manner and he was very knowledgeable and friendly and quickly had me ready to get moved in, even offered a good deal..Thanks again for your assistance....

Review №31

2024-06-26 17:07:44

Ruben was great in customer service

Review №32

2024-05-18 22:31:05

Art is really wonderful at his job. Hes always very helpful. Thanks Art

Review №33

2024-03-12 16:31:16

Easy process online Art was great 👍 But the go up on the unit price every couple of months so keep that in mind when getting a unit

Review №34

2023-12-05 18:26:10

I want to thank the stuff for great customer service, my experience here was great 👍

Review №35

2023-01-27 04:17:50

All I have to say is that the manager Arturo saved the day. We had made arrangements with the sister storage location around the corner. After flying down from Portland to assist my mom, we found out that there were to be no staff on site due to various reasons. We freaked! Despite being the manager of a completely different location, Art listened, assisted, and made sure all our needs were met and was amazingly friendly to boot! All I can say is I wish everyone could be that helpful. Thank you Art. Truly.

Review №36

2023-10-22 01:59:06

Nataly, Arturo was very nice and professional. Arturo is too funny. However fast and easy process.

Review №37

2023-02-13 18:12:09

I had two storage units, one in Long Beach, the other in San Bernardino. I rate both managers 10 Stars. They were exceptional with customer service & went above and beyond providing service and information to me. They truly deserve the biggest raise ever.

Review №38

2022-10-25 19:13:46

Kandra is amazing at her job, always so helpful, kind and professional. She goes above and beyond to please everyone that walks in the door including her own peers. Ive never met a more genuine person.

Review №39

2023-10-18 20:42:30

Customer service was great very friendly I recommend using this place as storage the guy Art was very helpful when I went in

Review №40

2022-11-18 20:24:40

The kind lady on on the phone was so very helpful when reserving the unit!!!!And the pretty lady at the deck yesterday was a big help as well both were sweet and had a pleasant voice and demeanor unit was clean as well as everything else.

Review №41

2024-06-03 18:08:15

Friendly and amazing customer service

Review №42

2023-04-16 16:08:04

Honestly, this is the best storage place Ive ever dealt with. Always clean facilities, no drama, easy to make your payments online or in person, and always a friendly and helpful staff. I highly recommend them.

Review №43

2023-10-09 17:41:55

This has been the second storage unit I have had with this company. Staff are super helpful, Art has amazing customer service skills and is always ready to help!!!

Review №44

2024-01-31 18:56:09

Liliana was amazing and excellent customer service

Review №45

2022-01-03 22:36:11

Having moved here because my previous storage facility continually has break ins, my experience has been nothing short of fantastic. Art has been super helpful, understanding and still works with you in trying to give you the best possible deal on prices. Needed an additional unit and the online process was simple and easy to navigate. Would recommend to everyone.

Review №46

2022-07-01 23:28:38

From the moment a gentleman by the name of Art answered my call. He was professional and informative and overall just two thumbs up and a big ol smile. My first time renting. Was a bit scared in the beginning but Mr.Art made the whole transaction painless and clear as glass meaning no hidden anything. Walked away with a good feeling and great understanding of how renting a storage unit is suppose to work. Thank you very much

Review №47

2024-05-14 00:40:38

Art was Very Honest and Help full ..

Review №48

2019-07-27 22:30:08

Michael was awesome. Helped me quickly get an convenient storage. Did online Reservation. Im Good. Ty

Review №49

2023-12-04 19:27:36

Arturo, is very professional, kind and communicates in a very comforting manner. Thank you for helping with issues and making it easier for me.

Review №50

2024-01-31 18:47:21

Liliana ! Is the best! Friendly and professional.

Review №51

2023-07-12 19:06:13

Art And Willie Are Amazing.... I Never Ever Had Someone In The Self Storage Bussiness To Help Me Like Them. Honestly I Am A Real Customer Nothing Is Fake About This Post Im Posting. As Soon As I Get Back To California Im Moving My Storage To This Extra Storage Facility... Because The Orher Extra Storage Facility Im Located Dont Respect You Like This One. Trust And Believe They Will Fix Your Problems Just As Long You Are Honest With Them. They Do Their Jobs With By The Book Regulations.... I Stay Out Of State And He Even (ART) Took It Upon himself off the clock to Mail My Keys Certified And Left His Facility To Take Care Of Addressing My Serious Issues.... Everything That My Deceased Mother is in my Unit And He Really Didnt Know It But I Love To Say I Appreciate Art, Willie And Nataly Are The Professional Group Of Humans I Ever Met. Its Not About A Buck With Them. Its All Bussiness. If You Dont Come With BS.... They Can And Will Assist You To The Most Corporate Business Way. Respect.... Again Please Go Here If You Really Want To Be Respected. If Not Go Somewhere Else To Entertain BS. ART Rule Is How Can I Help You If You Not Honest... As Long You Pay Your Bills He Can Help. If You Trying To Look For Hook Up Go Find Another Dummy Because Does 3 Are All About Nothing But What And Why You Signed Your Contract With Extra Storage. Have A Bless Day. And Again Thank You.

Review №52

2023-10-07 17:13:51

Thanks Arturo and Natalie for all your help, made my move in Process the easiest. Talk about great service.

Review №53

2023-01-26 00:20:51

I really like this place they were very helpful the day I put my stuff in storage the gate was down we had to walk through the door to move all our stuff and it was far really hard for us I asked for a closer storage because mine also was on a second level and they only had a larger unit up closer on floor level than I realize my storage was not big enough I needed to get it anyways and I was about to pay the difference and the nice lady waved my fee and gave me the bigger storage closer which made it more convenient for us to move our furniture it was a blessing thank you guys.

Review №54

2022-06-12 18:02:48

Art, the manager at Extra Space Storage in San Bernardino is a true professional, extremely patient and very courteous. He is definitely a credit to his company.I rented a 10 X 20 storage space and after measuring the space it was more like 10 X 18 inside and one foot outside for a total of 10 X 19. I complained to Art about the slightly smaller space but I wasnt expecting him to do anything about it, he was very apologetic and informed me the spaces are always approximate and showed me in the contract where it stated as much. I was satisfied with the response, especially in how it was delivered. But he took it a step further and decided to give me a substantial discount on the unit to satisfy me. He even gave me a discount on my other 2 already existing units. WOW!The whole experience left me feeling as if I was a VIP. I felt the company valued me as a customer and was willing to go out of its way to satisfy me in order to build a long term relationship. I only wish I could find this type of professionalism in other businesses.If I could give this company 6 stars I would but 10 stars to Art (the manager) for turning my miserable frustrated day into a memorable happy one.

Review №55

2023-06-16 00:37:23

Art was so informative!! Went above and beyond, to breakdown and explain an issue I was having! Very kind and patient. Thank you Art! Much appreciated your service!

Review №56

2023-06-13 23:42:49

Art is very helpful and have excellent customer service skills. Its always a pleasure dealing with him at extra storage space.

Review №57

2016-03-09 19:28:30

I absolutely love working w/ Tessa and Ashleigh. They were very swift and thorough & took care of my needs right away. There was a pricing discrepancy that they immediately resolved - even when they werent obligated to, as I had my contract set up by a sister facility. Their location/facility was clean and I was able to get a very accessible unit. Overall very satisfied with the customer service.I will be definitely recommending them to anyone that is looking for these services.

Review №58

2023-10-27 16:53:02

Great service like the place very kind Art has great customer service

Review №59

2023-09-04 16:07:59

I have been dealing with extraspace storage for year and would highly recommend extraspace to all of my friends and family. Art and his staff are so amazing.

Review №60

2023-09-21 00:03:21

Arturo is very helpful & explains in detail any doubt you may have love his service.

Review №61

2022-07-01 00:29:36

1st of all I am new to California. I went searching all over Riverside County for a good storage facility. I came across Extra Space Storage. When I enter the property and was greeted by Kandra. She is such a delight. Very professional. I would definitely recommend the facility to anyone that is looking for a good clean respectful place to store your belongings.

Review №62

2024-01-06 20:06:21

Ane was amazing ask for her solid as they come

Review №63

2022-06-30 18:56:12

Art Is Very Helpful & Kind hes very patient, got my unit the same day . He explains everything so smooth I really recommend him if you come here go to Art 🙂

Review №64

2021-05-05 00:58:59

Great experience!! Store Manager Art made it an extremely great experience! I stored my items there for approximately a year in a half and never had an issue with theft, loiters, or with my unit! I would highly recommend them!Safe! Clean!

Review №65

2022-07-30 23:51:48

Been a client for the past 4 years.This storage goes on beyond customer service. I needed assistance in switching to a smaller unit. It was such a smooth process. Truly the best self storage unit out in San Bernardino/ Highland area. Great price with amazing staff! Kandra helped me with everything I needed. Thank you to Kandra and thank you to Extra Space Store! Nothing beats this place. Great atmosphere, great people, greater storage.

Review №66

2023-12-07 21:02:58

I love that I selected this particular location. Everything I come in or call Art has always been friendly and courteous. Very professional great attitude. Thank you Art for your service

Review №67

2017-11-02 17:49:25

My experience was outstanding. Paola was a great help and extremely friendly and helpful. Nice clean place. Got me in and out fast. Go see her. Tell her to sit up straight so she doesnt get back problems later in life.

Review №68

2023-07-08 00:31:27

Great customer services, explain everything that needed to be explain clearly, very friendly.. best experience ever...

Review №69

2014-01-20 20:46:33

Tyrone the store manager and Brian the assistant manager gave me great customer service. Helped us (myself and my mother) quickly move under an emergency situation. The prices are reasonable, The units are clean. The atmosphere is outstanding. I 100% recommend anyone who wants to store their stuff. Talk to these guys. They are quick fast and understanding. Best service ever - OJ UNIT 575

Review №70

2023-08-24 20:25:32

Art did an awesome job helping us with our storage. Very informative and respectful.Thank you.

Review №71

2022-11-01 21:05:17

Want to give Kandra a BIG THANK YOU!!Kandra, helped my wife and me with a 10X10 this last weekend. She was courtesy and answered all of our questions. Great job, thanks again.

Review №72

2021-03-30 20:33:25

Just moved out of my storage unit here and everything about my experience here in the last year has been great. I never worried about my belongings with the units being indoors and behind security gates. Customer service has been very friendly and helpful and the prices are fair! I would highly recommend this storage facility.

Review №73

2022-03-17 17:19:29

Hes a great guy he gave me very nice and wonderful customer service he took care of my business very well they gave me good discounts and if I have to use you again you will be number one and this is my guy at this shop have a great day thank you for all your help

Review №74

2016-06-23 20:53:19

I had been working with Tessa for this space and when I came in I found that she was no longer with the company so I was a little scared thinking I would not be able to get moved in. However Alex and Paola knocked it out for me. They were very professional and very helpful-working through their lunch hours to get it just right. They were totally awesome. Thank you thank you thank you.

Review №75

2023-10-07 17:12:47

Arturo & Natalie were informative and amazing when we moved in. totally recommend this location.

Review №76

2024-01-16 02:20:35

This place is secure and very clean! Nice storage place.

Review №77

2023-09-16 18:32:31

Art was super helpful and helped me get a space where I felt my stuff would be secure.

Review №78

2021-05-03 18:33:07

Art is such a wonderful person to work with. He was kind and friendly and answered all my questions about a new unit. He even displayed such kindness to my baby. Very happy to do business here.

Review №79

2022-07-15 00:24:51

Good customer service. Art treated me with respect and was able to answer all my questions. Would recommend to anyone.

Review №80

2023-05-09 03:12:10

The facility is very clean and the man at the desk extremely helpful. I was very pleased with my time utilizing their services!

Review №81

2023-01-13 23:07:40

We went to Extra Space at 1755 Highland Ave. San Bernardino. Great service by Art. He got us signed up quickly. Very nice.

Review №82

2023-03-12 00:44:48

Easy to reserve a unit online. Only disappointment was that it wasnt clear that I had to go down a long hallway to get to the unit. Clean area at a good price.

Review №83

2017-07-25 00:27:20

I needed to write a review about this storage place. I got great customer service from your employee, Elijah. I was a little hesitant about coming into your storage facility, but as soon as I came in the building he had the biggest smile, friendly mannerism and very knowledgeable about the kind of storage area Ill need. Keep up the good work :-)

Review №84

2022-07-21 17:01:23

Great service. I cant get out of the car due to an injury and the young man always come out to grab my payment and brings my change and receipt. Thank you Art.

Review №85

2023-10-07 18:33:28

Excellent customer service!!! Clear and concise sales with the store manager.

Review №86

2013-09-01 00:04:44

This storage facility is by far one of the best I have encountered in this area. Well kept and easy to find. Even though I did not go in to actually rent a unit but to buy moving boxes, I was treated with respect and helped very promptly. Michael was very professional, friendly and very knowledgeable about the products. I will definitely be purchasing a unit from them in the near future. I would definitely recommend extra space to my friends and family.

Review №87

2022-07-26 04:39:06

Received great assistance from Art with my reservation process. He made it so easy. Storage is easy to access. Its clean and I feel safe. Highly recommend.

Review №88

2024-01-04 18:57:14

Very fast and great customer service!

Review №89

2022-06-24 23:53:52

I had the best experience with art after having a hot hard day and lots of bad storage findings the peace of mind he help us with was beautiful the deal he gave us even better baby great guy thanks

Review №90

2024-03-18 17:13:54

Art, was a service to me and I do recommend this whit respect.

Review №91

2023-06-29 22:17:54

Great overall quality of service. He was able to make all accommodations best for me.

Review №92

2019-08-21 19:01:46

Michael and Elaina are super awesome! Theyre knowledgeable, courteous and friendly. I got the best deal and the process was very smooth. Go see them!!!

Review №93

2022-09-04 01:42:03

If Shane or Shannon wasnt there today. Im pretty sure things would have turned for the worse. Ty U Shannon or is it Shane, for being very professional and Honest .We need more people like U, who knows how to Represent the Company U work for, in a Welcoming atmosphere.Life is Already difficult enough.Without the extra....extra.....Extra Storage.

Review №94

2021-02-06 16:41:56

I just have to say if you are looking for a storage this is definitely the place, for so many reasons other than your things will be safe,I have been going through so much going back since Halloween, I was struggling to make my payment and got locked out, they walked me to my storage so I can get my kids decorations out.. I was making every attempt to pay and ended up paying they saw how hard I was trying and when I ended up getting locked out again they gave me temporary access to put all my belongings in, I fell on really hard times & just needed to make sure all my kids belongings were safe, I was moving everything alone, I told them my situation never did they look down on me or make me feel ashamed for my struggle, they cared and wanted to help in whatever way they can, they gave me access for days to put my stuff in storage, Now I’m not saying you can do all this and still not pay, I want to be clear they still have a business to run and I understood that, I would make any kind of payment I could to show good faith, With everything I was dealing with and believe me it was something very hard, but having them try and help allowing me to secure my kids belongings, just took off a lot of stress it was something good during something bad that I couldn’t be more grateful for.. and it’s not just one it’s the whole company, each one had the same reaction to me, never never did they treat me different each one helped and treated me with respect and understanding, Josh, Matthew, just to name a few I’m bad with names, but I want to thank everyone at extra space storage..

Review №95

2021-09-11 19:20:41

Me and my fiancé found out that the gentleman name Art was working at this storage unit and decided to get a unit here. They are very friendly and helpful. We first met Art at the extra space storage unit in Bloomington. I recommend them if you ever need a storage unit.

Review №96

2022-11-29 17:50:46

Art was amazingHe made everything easy for our first time getting a storageVery helpful and nice vibeGreat customer service

Review №97

2022-05-06 20:15:56

I’ve been here for almost 6 months and every time I come in Art is here and is an amazing help with everything. He’s extremely helpful as well as patient he make the stay here easy.

Review №98

2022-04-30 18:33:38

Came in and Art was very helpful and got me the best deal for me. I would highly recommend his excellent customer service.

Review №99

2023-03-03 00:49:12

Meleane was very helpful the rest of the employees that were Care could learn from her customer service was excellent!

Review №100

2022-05-05 23:16:12

The San Bernardino location is infested with rats, and mice. You can hear, and see them.When initially opened my storage,my lock package was on the ground, and a big rat was lying in the back. I initially thought it may have been sick, from poison or dead already. Then I thought, what if its sleep. All jokes aside, the rat suddenly made a small movement as if it was dreaming, or I was disturbing its rest. It moved slightly a couple of times, but would get up, not even while I was moving my stuff.I left, came back later, and the rat was gone. Yep, he/she was taking a nap. The traps, and poison arent working.The staff are nice, but Ive never seen a rat problem, such as what Ive witnessed.

Review №101

2022-08-20 17:12:05

Fast and great service.. the employee was super nice.. I never have a problem coming here to make transfers or anything

Review №102

2016-01-13 01:59:50

Such awesome service, theyre always finding a way to help me. I will definitely recommend this location and will come back! Such nice and friendly service. Cant go wrong here! :)

Review №103

2017-07-27 13:34:26

I visited this storage place with a friend, and was surprised at the level of professionalism from this young man (Elijah) he really cares about the customer. It was pretty hot and he offered me a bottle of water. He was polite, friendly and made this ordinary trip and very pleasant experience. I do not have a space here, but if ever I need one I will drive out my way to keep my things in storage here .THANK you Mr Elijah!

Review №104

2023-08-16 16:07:22

This is my second time utilizing their facilities. Customer service is excellent. Facilities are safe and clean.

Review №105

2022-07-01 01:31:09

Kandra was extremely helpful when explaining the options the bast fit my storage needs. Happy with my experience. Will be recommending this company to my family and friends.

Review №106

2022-09-01 17:11:55

Willie Chapman was very professional he helped me understand everything and was really nice its hard to find people like him now days thank you 😊

Review №107

2022-08-19 17:46:22

She was very nice! Explained the rates, insurance and even offered to hold the unit for us when we weren’t ready.

Review №108

2014-10-13 23:10:25

This is a great storage facility! This site is so clean you could eat off the ground...Brian the Manager was extremely helpful. He really took the time to explain the different sizes and the different types of units. I went with an indoor and I love it! His site even provided me with a FREE MOVE IN TRUCK! It really was FREE! I am so glad I went with this storage place.

Review №109

2022-08-18 23:54:39

This place is good for a few months, but eventually everyone gets broken in do not leave any valuables Im telling you, you will eventually get broken in. 3/4 of my storage was stolen and I only had shoes and clothes and 1 TV. Save your money unless you want to get robbed.

Review №110

2018-04-17 21:14:06

Edited: this business doesn’t adequately protect your property, not enough cameras and security measures, stored my items here and within less that two weeks my unit was broken into and that is very suspicious. Stay away from this business or be mindful of the risk that’s comes with using their services.:::**Great customer service, clean location and reasonable price. !! You won’t be disappointed give them a try**

Review №111

2023-12-04 21:11:48

Super understandable and takes the time to help you out

Review №112

2022-06-16 17:51:26

Tiffany is amazing she was a wonderful and honest help with finding the right storage as well as her boss art was an awesome trainer to his worker

Review №113

2023-02-17 21:35:21

Art the store manager was very detailed in answering my security concerns and went above and beyond to show me the storage I needed. Art was friendly and listened to my needs

Review №114

2023-02-17 19:04:24

Meliana was so helpful and provided such great customer service we were in and out of there within 30 min

Review №115

2023-09-16 01:02:07

Mr. Arturo was very informative and polite. Extremely helpful and knowledgeable.

Review №116

2019-11-02 16:54:52

I was greeted and help by Matt as soon as I walked thru the door. He was very friendly and understanding throughout our conversation. He displayed excellent customer service.

Review №117

2023-01-31 21:19:10

Rented a unit today, Art was fantastic! Showed us a unit, got the process done fast and made it very easy !

Review №118

2023-03-11 18:59:53

Very clean place. This is my second time with this storage company. Excellent place to store your items. They got my vote 👍👍

Review №119

2021-07-09 17:53:46

Art is very friendly and easy to communicate with. Thats why I always go back to extra space because they always have a good service. Thank you Art!

Review №120

2020-02-22 01:17:28

Store manager Matthew and his co-workers are awesome, helped me with a situation I had with downsizing my unit. They were very helpful and caring, highly recommend this location for all your storage needs.

Review №121

2022-11-03 16:49:11

I went today to this facility...very professional this guy WILLY SHOW A PROFESIONAL MANNERS...REALLY HAPPY WITH THIS COMPANY 👍 AND WILLY SERVICES AS A COMPANY REP SPECHLESS SO EDUCATED AND RESPECTFUL 👍

Review №122

2017-08-23 00:03:48

I must say that the person helping me was absolutely wonderful, I didnt expect to enjoy signing up. I highly recommend working with Paola if you can, she was wonderful.

Review №123

2022-03-28 00:15:48

I would like to say Art at Extra Space Storage is awesome. He helped me so much and not only polite but very understanding. He made a bad situation just a little better. Thanks Art !!!

Review №124

2021-10-11 21:17:11

Have a unit with them and now looking elsewhere my rent has tremendously gone up starting when we got the unit at 64 dollars and we had great customer service. now we are paying over150$ for the same small unit.. ridiculous

Review №125

2022-06-13 23:46:12

Very good place an good move in deals been here for 3 years unit was a good size just moved out recently an wanted to say thanks ART for always helping me an keeping me updated on my unit your customer service is awesome keep up the good work

Review №126

2019-01-11 21:59:46

Interim manager Rosa was wonderful. My first time renting a storage unit was simple and easy. Rosa was super helpful and answered all my questions. Would definitely recommend!

Review №127

2020-01-24 01:20:44

Loved the promo! Last min needed a small storage & very close by to home! Matthew was very sweet & friendly the whole moment & explained to me the whole process & made sure I was comfortable with it ! Definitely recommended this space storage to everyone !😃

Review №128

2017-09-21 21:51:32

My uncle recently got a unit at this amazing storage place. The staff was very helpful and very nice. Couldnt find a better place for my uncle to store all his most valued items. Thank you Paola Sanchez for all your help and patience.

Review №129

2017-08-24 01:50:21

So...Ive been renting with extra space for a few years now but a CALL CENTER AGENT almost made me change my mind ....she was rude, and didnt listen to anything I said.I stated that I had a bad leg and she put me all the way in the back of the storage facility... I went into the office and there I found an angel.... Mrs PAOLA went above and beyond to get me a closer unit and I got it Thank you Mrs PAOLA for being and awesome employee for this company they need more like you in that reservation center!!!

Review №130

2022-07-16 22:44:02

Good experience with Extra Space Storage art the manager at one site is excellent and the female manager that helped me over the phone Im sorry I dont know her name but she was excellent with her customers skills

Review №131

2018-05-17 23:01:08

I had a very good experience with Carlos, very helpful and was able to help me pick out what was best for me and my family. Coustomer service was good and I look forward to working with their team!

Review №132

2017-09-29 17:19:21

Elijah was very helpful. I had very little time on finding a unit and he made sure we got the unit we needed .. excellent customer service, and the store is well kept . Would definitely recommend this storage place to others!

Review №133

2023-03-07 21:48:07

This is the best storage place ive ever been...great prices the employees are great and the place is very clean 👌 👍...would highly recommend extra space...best experience so far

Review №134

2022-09-16 20:31:54

Kandra Was super helpful explained everything to me showed me where my unit was very friendly and communicative glad she was there to make everything easy I will tell my friends whr to go thank you Kandra

Review №135

2019-04-03 23:29:10

Five star place for sure. Liliana Ocampo was very helpful, she answered all my questions and gave me an excellent rate. She gave me great customer service and I strongly recommend Extra Space Storage on Highland Ave.

Review №136

2017-01-30 20:27:23

I Joyce was treated verh respecially. Very happy to have them the unit is very clean and i am happy to be here. I feel like my items are secure here. Thumbs up for extra space and even the price is sorta right.

Review №137

2022-05-19 21:04:03

Art was very helpful and efficient when helping me today. I was very surprised when he was 38,however, he looks 28. Thank you extra space for your help!

Review №138

2022-08-03 13:46:40

My unit is very clean, nice, and the right size that I needed. Art was very friendly, professional, and kind. I’m glad to be a customer!!!

Review №139

2018-02-03 23:09:30

Have very good experience with this Co, especially w/Amanda . Price wise is undoubtedly super low compare to other storage Co . Amanda was very cordial, & also is super knowledgeable in what shes doing . Did transaction in a breeze w/no pb either . Will highly recommended to come rent your storage here 4 a long term due to price mainly .

Review №140

2022-07-21 16:53:05

Great service. Would recommend 100%. Thank you for helping me in my time of need.

Review №141

2022-07-27 17:28:14

Really nice customer service in transferring my unit with representative Art & Willie excellent thank you so much 👌

Review №142

2019-08-17 22:18:10

Michael went above and beyond to help with my situation. I would recommend Extra Space Storage to anyone. Especially this location. If I could give more than 5 stars I would. Thank you for making my experience less stressful.

Review №143

2022-07-16 00:17:19

Amazing experience overall the customer service was great big shout out to ART top tier employee#employeeoftgemonthvibes

Review №144

2013-08-29 18:20:05

I dealt with Astra and Michael. They were cool and helpful. I came in with my wife looking for boxes and storage prices. Michael walked us around the place and this was the cleanest we have seen whil shopping around!

Review №145

2019-11-17 01:11:34

Really Loved the service that Matthew provided, very helpful and experienced employee. Really like the prices and the promotion they got going on. Definitely recommend Extra Space if youre in need of a storage unit.

Review №146

2013-01-09 04:34:50

My experience was good at this location. I had a reservation at another location in San Bernardino and the manager there was not on the premises during normal business hours. I went to the Highland Ave location and the manager was very warm and friendly and I appreciated his help and service.

Review №147

2015-11-13 19:21:33

I like this Location and would Recommend it to anyone because its very clean and the staff is always soo respectful here and treats me good everytime i go there. its really a nice facility, no hassels or anything...And special thanks to Tessa. Everytime i go in there she is usually the one who ends up helping me out and no matter what it is she always gives me the best insight on what i need to do or the best products to use which shows me she really knows her job.. i really appreciate it guys.. thanks !!!

Review №148

2023-02-05 23:15:34

Art has been very helpful during my storage rental time at the facility.

Review №149

2020-01-30 23:39:50

Friendly, fast, convenient. Ask for move in promotion, so much cheaper then expected. Matt was a great help, he can help u save time n money too.

Review №150

2021-12-22 23:50:09

OMG! Art was amazing, he helped me set up my remote access and im so excited that I can now control everything through my Extra Space App.

Review №151

2013-05-25 01:12:39

Great service! A female employee helped me and my fiancé get a great unit at a low rate. Very clean and efficient establishment ans staff are friendl. I Highly recommend to all in search of a unit at an affordable rate.

Review №152

2023-02-24 19:27:30

Meleane was very kind and so helpful. She made everything simple and convenient

Review №153

2022-07-26 19:20:41

Willie did an amazing job for it only being the start of his second week. Art is doing a good job training him

Review №154

2021-11-25 00:51:42

Art was super knowledgeable, gave me all my options and choices up front so I could pick the best option for my situation. Definitely recommend this place!

Review №155

2019-06-15 17:44:47

Good morning my name is Carol Meyer I had a wonderful experience here at Extra Space Storage in Highland, Michael helped us out he was wonderful he showed the storage space. We were very happy we did take the spot and I just want to say it’s a five-star storage place my husband also shares a storage here too and he’s very happy thank you very much.

Review №156

2022-08-25 19:29:09

From the moment I walked in I was greeted. Kandra was very nice and helpful and made this process easy and quick.

Review №157

2022-07-01 19:43:22

Today was so stressful but Art put a smile on my face and made me cry (tears of joy) of course thank you for being so polite I really appreciate it 🥰

Review №158

2024-03-16 02:01:22

Everything went very smoothly

Review №159

2022-09-02 19:50:09

I had a great, quick and easy experience! Annie was very thorough and helpful. Thanks Annie!!

Review №160

2019-04-19 18:46:14

Everything went OK with the customer service rep. He was very thorough in detailed in explaining how the process works in I appreciate the discount that was offered to me. Thanks

Review №161

2023-06-02 17:22:19

Shout out to Art, Willie, and Nataly, great customer service.

Review №162

2023-03-09 03:42:03

Great customer service,amazing online promotions,clean storage areas and easy access to units

Review №163

2022-06-15 23:35:08

Great experience awesome customer service great feed back and advice Art has great customer service and trys his best to help sort out mishaps

Review №164

2023-08-24 20:25:37

Art was very helpful and honest. No pressure sales here.

Review №165

2017-05-19 00:43:10

I love this place because they have great customer service. Elijah explained everything well and helped with all my questions. Overall 5 stars!

Review №166

2016-09-24 23:45:02

The service I had today getting my unit was absolutely awesome best help ever and she was very beautiful thank you for helping me out today Paola thank you for making feel welcome.

Review №167

2022-06-17 16:48:03

Im so glad extra space has art Art is the best person that I know took care of all my storage needs I recommend extra space to all my friends and family If you need to rent a storage I recommend to see art At extra space

Review №168

2017-02-01 01:11:32

Checked around to 5 storage locations in the area. Extra Space Storage by far has the best service and rates. Ashley the manager on duty was awesome. True lifesaver for me and my family. Thanks Ashley very much appreciated.

Review №169

2019-09-06 00:43:47

Update 9/5/19: We are now at a new Extra Space facility and has a very pleasant and easy move in thanks to Amanda at the Sterling location.Tyrone was very helpful and professional. Thanks!

Review №170

2024-02-03 19:23:41

Quck and easy! Ask for Art

Review №171

2020-01-16 23:07:59

Simply put... Matthew is the most professional man Ive met yet with storage units.If I still had my business I would hire him in a heartbeat.

Review №172

2017-09-21 19:55:58

I went in for boxes the other day, moving is such a hassle. I gotta say Paola and the staff there really cheered me up. I left that place with a new look on my move and perspective on life almost. If I ever need a place to store my things, it will be there. Not just because of the great customer service, but the cleanliness of the location.

Review №173

2022-07-28 19:54:23

Willie provided great customer service today and was very expedient with his services. A great Guy to work with.

Review №174

2020-03-03 00:42:59

Matthew and Josh have been wonderful in helping me with my storage needs. They are friendly and provide excellent customer service. I definitely recommend Extra Space Storage.

Review №175

2020-02-03 23:24:49

Clean facility, very helpful & knowledgeable! Great customer service! Matthew was awesome in helping me select a unit and answering all my questions!! Great prices as well!

Review №176

2017-10-20 19:07:25

Since Ive been with Extra Space storage Ive had the best customer service ever... Everyone that is emplyed here is WONDERFUL!!! THE MANAGER Elijah is the best EVER!!! Ive moved from.the area i REFUSE to change storages... I highly recommend this site even if its slightly out of your way...

Review №177

2023-04-18 22:43:36

Kendra is amazingly helpful and very friendly. Outstanding customer service.

Review №178

2018-06-08 15:15:05

This review is for the Extra Space Storage at 2005 Sterling Ave, San Bernardino, CA 92404.Margarite is by far Amazing! She worked with me through a difficult time with my storage unit. I made a partial payment at a location in Las Vegas. The system took an amount that was higher than what I told the person I wanted to make. This wouldve caused my bank account to go into over draft. Margarite was immediately on it and called her General Manager to reverse it, and as a result it was credited right backlit my accoumt!She is very Customer Focused and genuinely cares about the customers!John is very nice too. We had a rocky start when he first came to This location, but once so got to know him hes a really nice person.Thanks margarita for your kindness and Awesome Customer Service!Blessings,Lori

Review №179

2020-02-08 23:25:36

Customer service was very polite and knowledgeable. Matthew searched for the best rates for me. Im thankful for his good customer service

Review №180

2022-12-05 18:34:37

Friendly staff. Easy in and out. Only thing I dont like is purchasing of locks and not have any more use

Review №181

2022-08-20 20:09:32

Willie has great customer service and he did an excellent job assisting me today

Review №182

2019-12-13 01:01:35

Matthew helped me at the last minute with a unit I had reserved at another office to switch to the one closer. Was very attentive, informative, & friendly. It was very busy that day too!!👍🏽👍🏽👍🏽

Review №183

2016-02-05 23:23:17

Very professional..very welcoming.. i recommend this place than others...very clean and good area also!!! thanks again to the lady who helped me sorry im bad at names lol but happy super bowl weekend!!! see ya soon!! :) miss tessa!!! now i remember!!

Review №184

2022-02-28 18:42:48

Had such great customer service with us. Very friendly and such a cool place .

Review №185

2017-09-21 21:51:20

I want to say this place has the best customer service. Especially Paola, she was really helpful and friendly. I will definitely recommend this place to my friends and family.

Review №186

2016-04-05 17:22:50

The staff is absolutely wonderful and very helpful/ knowledgeable. I have referred several friends to this location and everyone has been very much satisfied

Review №187

2020-03-18 21:30:49

Great specials ask for Matt! Fast and courteous in and out. He helps with all your needs! I strongly recommend Extra Space Storage if youre looking for a safe and reliable place!

Review №188

2016-03-23 18:41:50

Love Extra Space Storage both girls are extra sweet . They help you with anything that you need to get done. Always clean and very friendly. Would recommend to anyone of my friends and family.

Review №189

2022-07-13 18:34:05

Worked with me and helped me get the best deal possible and sized unit. Great personality as well.

Review №190

2022-06-28 16:53:30

Art, is AMAZING!!!!!Very efficientExcellent customer serviceThank you for Art for such a smooth process.

Review №191

2020-11-06 00:23:02

The staffe was friendly and knowledgeable. When we arrived to our unit it was clean. Spoke with an employee while there, he was friendly and helpful.

Review №192

2020-11-06 23:59:40

Great customer service very polite and helpful and got everything taken care of for quickly to move in. Thank you Kenny. Appreciate your help

Review №193

2022-12-14 22:56:37

Amazing customer serviceWell secured highly recommend to any one looking to rent a storage space

Review №194

2024-02-24 18:00:00

Was very helpful today....

Review №195

2019-05-27 22:14:36

Always had very helpful and friendly customer service at the best price I could find in the area. Highly recommend giving this place a try first.

Review №196

2023-01-09 17:34:19

Very, very helpful, understanding and cant say enough how much I appreciate the help I received.

Review №197

2016-09-25 19:46:45

I had a great experience here..the staff was more than helpful. Paola helped me and was super friendly and professional. I would recommend this location to anyone.

Review №198

2022-07-30 16:26:12

Moved from the Bay Area and Kendra helped me and my partner and was able to get our storage pretty quick I recommend this location

Review №199

2018-08-17 23:31:55

This was my first time renting a storage space and it was a pleasant experience. Elijah was super friendly and helpful. I would definitely recommend this location.