Presentation on Map Reviews Nearby

Extra Space Storage in Oceanside

4.8 (199) 4567 Oceanside Blvd, Oceanside, CA 92056, United States

Categories

Self-storage facility
Automobile storage facility
Boat storage facility
Moving and storage service
Moving supply store
RV storage facility
Storage facility

Location on the map

Oceanside, San Diego County, California, US

Phone: +1 760-941-9400
Site: https://extraspace.com/stora...

Opening hours

Monday:9:30 AM–6 PM
Tuesday:9:30 AM–6 PM
Wednesday:9:30 AM–6 PM
Thursday:9:30 AM–6 PM
Friday:9:30 AM–6 PM
Saturday:9 AM–5:30 PM
Sunday:Closed

Edit info

Total reviews rating 4.8

199 Reviews for Extra Space Storage 2024:

Review №1

2024-06-14 18:02:34

ABSOLUTELY LOVE THIS TEAM! Mike and Angie are incredible people to interact with. My move in was EASY and seamless. For a first time customer of storage, I couldn’t have asked for a better sign on experience. My storage space was easy to change last minute, space and facility are squeaky clean. I feel my stuff is safe there. I had a million questions and Mike helped me each step of the way with kindness and joy. HIGHLY RECOMMEND this Oceanside location. Thank you so much Mike. You guys are doing everything right with superior level service.

Review №2

2024-05-14 23:34:21

Everything About My Experience At Extra Space Storage Was Beyond Excellent!!! The Staff Were Attentive, Friendly, Knowledgeable, and Customer Driven. I Especially Would Like To Thank Michael For Going Above and Beyond, Answering Any and All Questions That I had Not Only On The Phone But In Person As Well. He Was Understanding, Patient and Extremely Helpful.The Facility Was Secure and Clean. The Prices Were Affordable. I Would Highly Recommend Extra Space Storage If Youre Considering Storing Your Belongings and Valuables.Thank You Extra Space Storage For Being There When I Needed You The Most!!! 👍👍

Review №3

2024-06-11 02:38:50

Angie and are so helpful and friendly! I kept a storage unit here for many years and never had a single issue come up. Always had prompt and easy service! Highly recommend.

Review №4

2024-03-25 22:04:53

I had the great experience of working with and talking to Mike today, definitely put a smile on our face. Helped me and my spouse go through insurance policy and showed us the unit we were interested in. All in all a great experience and happy to be part of the storage renting community.

Review №5

2024-06-11 19:06:48

10/10 The facility in and outdoors is clean and well kept. The staff both on the phone and in person were not only kind and professional, but fully transparent with the prices of the storage units. A very smooth intake process.

Review №6

2024-03-24 14:04:48

My sister and I came in the office less than 5-10 minutes before they close. My sister and I have conflicting schedules so we tried to rush and make it at the office. I was not comfortable deciding which storage space to rent based on what I saw online, I had to see it in person. Mike and Rodney stayed over their time to accommodate us. Mike showed us a couple of units. Take note the units are far from each other. The second unit was a better fit, so we rented that one. We appreciated the time they had given us. Im glad we have chosen this location because they have a great customer service.

Review №7

2024-06-08 02:08:08

Friendly staff, the facility is clean and well maintained. Renting a unit was simple and easy. The units are tall. My unit is on the second floor. Elevator access is easy. A cart is always available at the elevator.

Review №8

2024-06-30 01:09:19

The counter representative was very friendly and knowledgeable. He even helped me with some packing boxes. Overall excellent experience!

Review №9

2024-06-07 00:35:31

Storing our stuff with Extra Space Storage in Oceanside has been nothing short of amazing. Weve had absolutely ZERO drama with them (unlike CubeSmart), and the property is always SPOTLESS. 🫶🏻 We love Extra Space and will be recommending it to anyone who asks us about our self storage preferences. Thanks you guys!

Review №10

2024-03-01 17:13:16

I recently utilized Extra Space Storage during my move, and I couldnt be happier with the experience. From the moment I walked in, the staff was incredibly friendly and helpful. They took the time to understand my needs and gave me a thorough tour of the facilities, ensuring I found the perfect storage locker for my belongings.One thing that stood out to me was the emphasis on security. Extra Space Storage goes above and beyond to provide a safe environment for their customers belongings. With ample security measures in place, I felt confident that my items were in good hands.Overall, I highly recommend Extra Space Storage to anyone in need of storage solutions during a move or otherwise. Their excellent service, coupled with their secure facilities, made the entire process seamless and stress-free.

Review №11

2024-03-20 17:24:48

Mike went above and beyond his job as an employee. He let me use the dumpster to get rid of a few bags of junk. I was on my last trip moving all day and he made the process easier. Thank you Mike for your kindness.

Review №12

2024-03-13 01:42:42

Such nice people and a good price for the storage unit. Also, Mike took the time to help us feel comfortable using the app, which was awesome. This is also a nice clean facility.

Review №13

2024-04-26 15:01:37

All the staff were amazing. The process was extremely simple and they drove me around the lot to show me the different spots I could choose from in order to accommodate my trailer. I would highly recommend this location.

Review №14

2024-04-10 21:00:40

I’ve been a customer at extra space storage for over a year. Anytime I’ve contacted customer service whether it was about a payment or just. Question and was in touch with Angie, at the Oceanside blvd location, I can honestly say that I ALWAYS receive exceptional service. Living out of state knowing that angie is there as someone customer service rep there that I can count on, really gives me peace of mind.

Review №15

2024-06-04 19:54:11

Mike and Rodney at the front desk are super helpful. Easy to get setup, and the facility feels very secure. Highly recommend this location for any storage needs in Oceanside.

Review №16

2024-04-16 00:32:36

Mike is very friendly and helpful to us when we have the questions. He provides the excellent service. We are satisfied with their service. I will recommend to everyone to rent the unit at Extra Space Storage.

Review №17

2024-02-20 23:36:07

The girls at the front desk were extremely helpful and made renting a unit pleasant. They were so nice and personable. Online pricing was better but they will honor the promotions in person. facility was clean and secure.

Review №18

2024-05-12 02:39:41

The Extra Storage Space (ESS) rep, Rodney was very courteous, friendly, & knowledgable. He had me setup in no time!I used ESS previously, several years back. This level of quality service confirms that I made a good choice in using them again!

Review №19

2023-03-10 23:24:11

Staff was amazing! Extremely helpful and nice! Items were stored as they should have been and came out in the same condition as when put in. The new app to unlock is pretty cool and saves the hassle keys and codes I prefer this over public storage all day. Items kept here for 4 years. Rodney and Angie are the best!

Review №20

2021-07-29 17:36:11

Had a wonderful experience with Deanna’s assistance. She gave this military veteran excellent customer service which unfortunately isn’t the case in many businesses. She was pleasant, warm and professional throughout our visit. My husband had some concerns and she addressed them quickly. I’ve been a customer here for years and I’m glad she’s a part of the team!

Review №21

2024-06-19 05:16:07

Very helpful customer service. Fast and easy process. Awesome pricing for the space.

Review №22

2024-06-28 18:41:27

Angie was so helpful!! She made the entire process of a last minute storage need easy and stress free!!

Review №23

2024-04-22 21:32:32

Both gentleman were super helpful! I needed larger unit and they were able to arrange it at another site without me having to go to the other site. They also discussed rental options.

Review №24

2024-04-12 18:14:17

Angie was extremely patient and helpful. The discounts offered were very good. If you decide to rent here be sure and speak with her.

Review №25

2024-05-13 23:58:31

Great service and friendly staff, they explained all the fees and paperwork really well for you so you dont have to worry. Convenient and spacious location as well

Review №26

2024-02-04 01:07:50

Extra Space gave us a much better price on storing our RV than all the competitors in the area. Angie was friendly and competent and the whole process was hassle free.

Review №27

2024-03-28 21:27:06

I had a very positive experience with the team at the 4567 Oceanside Blvd location today.The office people were fun to talk to. They even me let me vent about my roommate issues, lol. And walked me to my unit so it would be easier to find later. Ive used Extra Space a couple times over the years, and I really like the relaxed sign up process.I think the location is fairly safe crime-wise, but I dont keep a lot of valuables in mine. I use ESS for moves and temp storage, but the drive up units can get pretty hot in the summer so use some common sense for sensitive items/documents.

Review №28

2024-02-04 02:13:45

We had a great experience renting storage with Angie, she was very professional and helped make our reservation process seamless. It was difficult to find RV storage in the area, and the price beat all the competitors!

Review №29

2024-02-08 21:08:00

My lock after many times at the facility Angie was wonderful and so professional in her attitude towards the situation her empathy was so appreciated. Because of the frustration she was able to reduce my space rental.

Review №30

2024-06-06 21:20:51

Angie was the one who showed me around and she was super kind, helpful, and knowledgeable.The storage units are clean and easy to access.

Review №31

2023-12-13 20:33:20

Honestly these people are so great! I haven’t had any problems with them! They are always very helpful and just so so nice! We’ve been with them for a few months and the manager was so welcoming and helpful when i first moved in even showed me to my unit told me how to get there driving as well! I just truly appreciate how great they have been especially being military and moving so often! Thank you extra space storage!

Review №32

2024-04-27 23:37:06

Extra space storage is the best. They provide great customer service. Clean and monthly payment is very reasonable. They very fast in the process. Thank you!

Review №33

2024-04-19 21:37:21

Rodney was very helpful,walked us through the prices and helped us find a storage unit that fit what we needed. Very friendly

Review №34

2024-04-12 00:43:29

Such a great experience! Fantastic service, friendly faces, and a super easy process!Thank you for helping to get me set up!

Review №35

2023-12-20 19:34:23

It was fast & convenient to pick a storage unit .. the rates are great ~ I should have brought a lock haha but it was just $20 to buy.. I went with an upstairs unit and Im impressed with the carts & elevators to make my life easy. Im a happy customer!! Thank you.

Review №36

2024-04-03 18:37:45

Angie was a great help. She showed us around and showed us different units so we can see whats best for us.Thank you

Review №37

2024-06-06 23:36:13

Your service so far has been exceptional, very helpful, meeting all my needs.

Review №38

2024-05-18 22:56:37

Office is always incredibly helpful, very clean, easy access in Oceanside, and clean bathroom on site. Highly recommend this location!

Review №39

2024-04-27 20:12:33

Very nice and helpful staff. Overall a great experience. Happy to have reached out to this storage for possibilities

Review №40

2023-11-30 00:56:20

This is a review on the manager Rodney in Oceanside Ca . He is always so professional and accommodating to my needs regarding my storage unit at this location for over 25 yearsI am a loyal customer to Extra Space Storage and it’s wonderful to be treated with kindness and respectI am grateful to Rodney for all the great customer service he gives to me in my time of need . I’ve been robbed, I lost my key, and other things that happened and I needed him to help me. I’m grateful to Rodney’s supervisor as wellThankful to Rodney and Extra Space StorageDebbi PalmerOceanside Ca

Review №41

2024-05-03 16:09:04

Excellent customer service! The management went above and beyond to help secure the unit I needed.

Review №42

2024-06-12 17:05:35

Rodney was very helpful ! Thank you for making it a good experience for first time storage rental.

Review №43

2024-06-06 21:50:04

Rodney was extremely helpful and very knowledgeable. It made this whole experience easy and trouble free.

Review №44

2024-03-01 19:16:07

Great customer service from Angie! She’s very knowledgeable and professional. What a great asset to the company!

Review №45

2023-11-20 14:50:17

The facility was super clean, and the customer service was amazing. The gentleman that showed us around was very patient and kind. He showed us one storage unit that we found a little too small for what we were looking for and he was patient and willing to show us another storage unit. I am very satisfied with my experience at Extra Space Storage.

Review №46

2024-01-06 16:00:05

Perfect spot for my needs. Easy access staff were great and when I needed a delivery and wasn’t there, they helped me get my packages into my locker. I would definitely lease from them again.

Review №47

2024-01-27 16:05:55

Mike was very professional and friendly. He helped me get to my storage. Only took me like 10 min and Great Price. Thank you.

Review №48

2024-02-22 23:39:21

Michael was such a great help! He made my transfer very easy and was so nice!

Review №49

2023-11-30 22:00:50

What a great place to entrust your stuff! The entire system is professionally thought out with security top of mind and the personnels most accommodating and with your concerns at heart, including your antique furniture and the odd grand piano. The 24/7 air conditioning keeps wood and fabrics stable and in good shape over the months, and theres pest control along every hallway, too. The units are quite high, so you can stack your items and possibly rent the next smaller space only.

Review №50

2024-03-04 16:21:37

My representative was very quick in resolving my concerns and very helpful and Courteous. Thank you so much for making my day easier. 🙏🏻

Review №51

2024-02-04 08:51:19

Had very pleasant experience while using this place for storage. Easy to use app and friendly staff who were very accommodating.

Review №52

2024-07-01 19:55:56

Rodney was great! Very helpful and professional.

Review №53

2023-10-30 23:43:38

Frank was very friendly and pleasant! He spent enough time with us in helping choose the right unit for our needs. We didn’t feel rushed or pressured. The office is very nice and clean and the units are easy to access.

Review №54

2024-02-07 23:17:03

Pretty good experience coming here for the most part and stuff is quiet and they mind their business they have reasonable prices and its in a decent area

Review №55

2024-03-02 22:51:38

The representatives at Extra Space Storage are very professional, helpful, and understanding. I had some issues electronically and they assisted me and answered all the questions I had.

Review №56

2023-10-08 00:04:55

I must say it’s always a pleasure to find somebody who knows their job and enjoys doing it. I believe I found such an individual working for extra space storage.I’ve been renting one of the larger units for over a year now. It came time for us to downsize because of some health problems that I’ve had and we could no longer afford the larger unit. Rodney was a great help in guiding us through the different options that we had. Thanks to him we were able to find a unit that was better set to our needs at a reasonable price.

Review №57

2024-01-13 01:43:30

Extremely friendly & super helpful staff, that were able to assist me over the phone so I could complete the rental agreement online. Looking forward to moving things over there soon!

Review №58

2023-10-17 04:17:28

The employees at extra space are very professional, helpful and friendly. The facility is organized, clean and safe. The company also makes it simple to pay monthly. I trust my belongings are in good hands.Thank you Extra Space!Tina Rowe

Review №59

2024-05-30 05:53:20

So clean, so friendly, helpful, and at a price that I drove past other facilities for

Review №60

2024-04-10 23:12:50

Very friendly service . Angie made me feel comfortable regarding safety of the property..

Review №61

2024-03-09 19:57:09

I’ve barely been here two months and they’re nearly doubling my rent. It’s ridiculous. The elevator doesn’t even work in my section of the facility and neither do the lights from time to time.

Review №62

2023-10-16 18:59:13

Frank was great. They were able to pull my reservation up with no problems. Very knowledgeable. Gave me a lot of heads up. Made the whole process easy. Very glad I chose this location.

Review №63

2023-09-22 21:15:01

Clean, and safe storage units. Rodney is very nice and always willing to help in any way! All the locations are very conveniently spaced around town. I had peace of mind knowing my belongings were taken care of! 😊

Review №64

2023-07-27 22:38:01

Angie was great! Very good customer service, and was willing to assist all of our concerns!! If you are looking for a storage unit look no further!! Rodney was also very nice! Gave me a very helpful welcome call after I booked online!

Review №65

2023-11-13 09:59:15

Rodney is the best. The customer service was stellar. I love the tech just and app no need for keys its easy in and easy out. Great prices too.

Review №66

2024-01-17 02:17:10

The manager Rodney H was extremely fast and helpful. Got us our storage unit in minutes!!

Review №67

2023-07-19 15:13:23

Renting a storage space here was an excellent experience. Rodney is not only very professional, he is also very knowledgeable, kind, & sincere. He helped guide us thru the process, including patiently showing us the 2 units we were interested in, making it possible to make the right storage choice for us. He is an excellent 5 Star emissary for Extra Space Storage Company. We thank you!

Review №68

2024-02-19 23:24:15

Staff was great! They reached out to answer any questions and schedule an appointment.

Review №69

2023-12-20 21:53:24

Great customer service and friendly staff. Pleasant and storage property is clean and safe. Thank you.

Review №70

2023-08-23 16:08:29

I booked a unit online and went to store some boxes within 30 minutes of booking. I went into the office to get a lock and to ask for directions to my spot, but the person working had already put a lock in my unit, put a label on the door, and emailed me a map while I was driving there. Theyre very fast, and very helpful.

Review №71

2023-08-02 02:36:22

I came in to drop some stuff off at my storage, there wasnt enough room. I was able to upgrade in less then 5min at their office. The gentleman made it super easy and I was able to take care of moving everything over to my new unit. Definitely would recommend Extra Space Storage to all my friends and family.Thanks for everything!

Review №72

2023-04-11 03:55:22

I went in today as a first time storage customer and the customer service I received from Angie was exceptional she was extremely helpful and answered any questions or concerns I had. She showed me how to download the app and was very patient. Also, Rodney was very helpful. I highly recommend them.

Review №73

2023-05-01 00:00:16

I was happy with the friendly and helpful customer service. It was clean and had good lighting. No insect or rodent damage or carcasses. I have experienced this before at a different storage company. I just wish the elevator door could stay open longer. It was a positive experience overall. I have my own storage now and dont need Extra Space, but I recommend them.

Review №74

2023-08-18 23:16:29

Be aware of price increases, I am leasing a storage unit and was told I was locked in at $175 a month with the online price for a 7x10, not even 3 months later increased $100, was told the prices fluctuate like rent, when I called in about it. A flux of 36%. I Bet you they never decrease the prices back down, but for sure will increase it more in the future. Whats the point of signing at a rate if they can just change it on you from month to month? Highly unrecommended

Review №75

2023-10-28 18:14:48

The location I have a unit with 4567 Oceanside Blvd is awesome. They updated the property during the height of covid to make it easier to access the property and units utilizing a no touch system. Honestly these systems are confusing to me, luckily for me Demetrius was kind and patient with me! Thank you so much. The only downside was the people who did the work to the units left my unit a mess; boxes laid on their sides.

Review №76

2023-08-16 01:56:10

They act as if they are doing you a Favor. But instead they raise the rent by over double with less than a months notice. Didnt matter that Id been there for years... so long as they got their $. I recommend going with a non-month to month like this company.

Review №77

2024-04-14 02:40:02

Rodney is the man! Always extremely knowledgeable, professional, and helpful

Review №78

2024-04-19 22:38:11

Great hospitality ! Couldnt ask for a better experience. Especially the store manager !

Review №79

2023-09-26 17:57:43

I am updating my review. If I could give this disgusting place zero stars I would. I have been a loyal customer within a 6 year period. I have always came to this storage first before any other. I also have never had problems at this location until my most recent move in.About a week after I moved in, I went to pick up my double stroller. About an hour after I got back to store it back, there was an infestation of ants in my unit. they were coming over from the unit next to me and migrating under the carpet where my door opens. Unfortunately because it happened on a Sunday, I couldn’t get to no one. On Monday, the following day; when I called to report the ants. RODNEY had answered the phone and was cool until I mentioned the ants and he immediately turned into a damn SNOB! I was keeping my cool until I just couldn’t handle his attitude anymore. I told him I wanted his managers information and he didn’t want to give it to me after a back and forth argument. He was so UNPROFESSIONAL!!! The best option they had for PEST CONTROL WAS FREAKIN RAID !!!! I could’ve bought the raid myself and taken care of it myself but out of respect for their property I chose to wait to call them. Once after he gave me his managers name, who she is located at the Extra Space off N Melrose, she had her employees back, and told me he was deciding to KICK ME OUT because of HIS FEELINGS AND ME CURSING HIM OUT FOR HIS ATTITUDE! this place was great YEARS AGO and now it’s just a nasty, run down, old place. I found such a great storage that does not compare to this one. I regret ever thinking this storage place here is a great place for storage. Biggest mistake! DO NOT LEAVE YOUR STUFF HERE!!!!

Review №80

2022-11-04 22:03:31

Longtime customer - always been impressed with cleanliness. But today received a call, had I changed the lock on my unit yes, I had yesterday morning. Im so amazed at their great service. Nice to know that they are always keeping my belongings safe👏

Review №81

2023-10-18 22:26:38

First time renting a storage space, but I just have to say that Rodney Hoven was a great help in making me feel safe and confident with the whole process, it was exactly what I needed. FYI they offer locks for sale incase you dont have one 😄

Review №82

2023-09-28 22:44:48

Move in experience was great, Rodney was very friendly, efficient and inspired trust. Everything is very simple to use, easily accessible and the space is clean and well maintained. Seems very safe as well.

Review №83

2024-01-22 23:46:46

Staff is exceptionalThey give good old fashioned customer service

Review №84

2023-10-14 21:19:52

Excellent service, extremely helpful and easy to talk to. Made the whole process very simple and easy to understand. Would definitely recommend

Review №85

2024-06-12 21:10:12

Fast easy service and great pricing.

Review №86

2023-01-31 05:45:15

By far the most evil “business” in existence. Never mind the bate & switch tactics, you can google all about the class action lawsuits against Extra Space to learn more. My family was a loyal customer for over 2 decades at this location. Over the last 3 yrs I went into the office in person to update billing & address info several times. However, while my mother was dying in the hospital, an old credit card they *conveniently* failed to update expired. They sent all delinquency notices to an address that my family hadn’t used in over 20 yrs. After burying my deceased mother I went to my unit to find that it had been sold off. I lost everything in the unit without any notice, and with missing just 2 months of payment. I have no doubt my family was targeted by some extremely shady methods. If you value what you store, please don’t use Extra Space. There are many independently operated storage facilities in this area that won’t do you or your family dirty. You’ll notice any positive reviews are not from long term customers. I’ve witnessed plenty of suspicious activity in & around the units over the years. As a native Osider, I can confidently state that this is the worst business in town, and the worst I’ve ever encountered - and that’s really extraordinary.The generic response from this business to my review is pathetic. My experience wasn’t “negative” - it fundamentally altered my view of humanity. The staff here lied & cheated my family of our priceless heirlooms. They purposefully failed to update my billing info after multiple attempts. We were targeted. My many phone calls were never returned & desperate inquiries into the sell off of my belongings were rejected. The negligent & ice cold behavior of the staff at this location will never be forgotten. Please, don’t make my mistake & avoid this evil place.

Review №87

2023-10-08 00:34:22

Spent all day trying to find storage and getting yanked around. Showed up and office guy was incredibly helpful and gave me the experience I was looking for. Quick, easy, and efficient!

Review №88

2023-07-26 18:33:17

Angie was amazing! I wasn’t sure what size unit I needed exactly and she showed me a few units and helped me pick the best size. Thank you so much!

Review №89

2023-10-16 21:07:40

I’ve been storing here for over a year now and just moved my indoor unit to a drive up. The staff here is always so helpful and the property is so clean and convenient . Rodney is who I’ve always dealt with and he’s great!

Review №90

2022-11-26 13:11:40

I liked the manager.. I forgot his name.But he was polite and gave me a tour of the grounds.I like that I have access to my storage till 10pm and it was much cheaper for the same size unit I already had in San Diego..

Review №91

2023-08-21 17:19:52

So far, so great! Brand new customer. Found a great promotion which works for me and Sandy in thw office was very helpful and caring. Thank you!

Review №92

2021-11-22 19:04:02

Excellent customer service! Very good communication and helpful, positive attitudes with everyone Ive been in contact over the phone. They are very organized and offer some of the most competitive pricing. Fiona, from the Oceanside Blvd site, was especially helpful. I found my storage unit clean when loaded my stuff into it. I recommend this franchise for your storage needs.

Review №93

2023-08-15 21:52:22

Angie was great to work with. Her professionalism and courtesy were a 10. She is an asset to ur company.

Review №94

2022-02-16 04:07:24

I found Extra Space Storage on Yelp and decided to give them a call. Kris (or Chris) answered my call and she was very helpful and very nice! She found the size I needed (after describing to her what I needed to store) and even got me a lower monthly lease price at one of their other locations.Today, after about a week of leasing my storage unit, my sister and I stopped by to check out the unit so when the movers came I wouldnt look like such a dork trying to find it. After we finally found it we went to the office to ask a couple of questions, one was about an email I received letting me know that they would be painting the facility during the time I planned to move in. I spoke with Rodney, the store manager, and he assured me we would have full access to my unit. He was very nice and had a sense of humor! What more could you ask for?Then as my sister and I were leaving we pull up to the gate to leave thinking it was an automatic sensor gate, the gate wouldnt open. So my sister ran into the office and the woman (I didnt get her name) was so helpful and sweet and didnt make us feel like complete idiots (were were supposed to punch in our code on the keypad, that we didnt even notice, before we got to the gate).Everyone I have come into contact with at Extra Space Storage has been the best! I would highly recommend for all your storage needs!

Review №95

2022-04-16 20:59:22

Angie welcomed me as I entered the office. She was very friendly and with a big smile. She explained everything to me and very knowledgeable. Angie was very helpful helping me navigate my phone with the forms to sign and the other things as well. Angie noticed that I had just had a birthday. And she wished me a Happy Belated Birthday. Thank you Angie for all of your help and patience.

Review №96

2024-03-07 23:43:03

The customer service support was very professional and pleasant! 👏

Review №97

2023-04-13 23:17:18

The storage facility is always clean and easy to access.Ive been renting a unit for over a year and am happy with their service and safety.When I finally closed out my unit, it was very simple to do.

Review №98

2022-11-24 17:17:35

I had the unfortunate situation of having a friend pass away recently who had a storage unit here. With the proper paperwork and going through the needed channels, they were able to help me access the unit so I could return family heirlooms to his family on the East Coast. They were very helpful when I was there and I felt their customer service was above and beyond what you get at most storage facilities.

Review №99

2022-08-05 01:41:19

I went in today looking for storage and was greeted by Rodney, he was very friendly and respectful. Rodney gave me a tour of the facility and showed me different storage size options to help me identify my space needs. The place was clean and well maintained. Over all Great service, and experience.

Review №100

2023-01-26 02:40:14

The worst Experience I have ever had.There was 5 storages that got broken into in the same. Week mine was 1 of them they told me that they was not responsible for anything that I had to jump threw hoops so I can some kind of refund. They did not help me resolve my problem. They said that they could not help me. I took all my stuff out of my storageLike the 3rd day. I never want to do any kind of business with these people ever again.Don’t go there Consider your self warned.They other people never got nothing back0. Nothing. Please go somewhere elseThis is not the place to leave your stuffThere’s a good chance your storage unit will be broken into.

Review №101

2022-12-12 22:39:01

I received such excellent customer service from Dee, she was very helpful, professional and went above and beyond to help me. I also really liked, that they have great prices on their units.Give them a call and or visit, you wont regret it...Rocio G

Review №102

2022-03-05 17:04:54

Great experience! Angie helped me Lease Two units, was very informative, helpful, friendly, all-around great experience. Did everything over the phone to lease the units made it easy was done in less than 30 minutes. Would highly recommend.

Review №103

2023-10-06 16:28:15

Rodney has been such a huge help and so accommodating! I will always use this facility when ever I need extra storage! Thank you Rodney!

Review №104

2023-11-20 05:55:58

Best customer service I’ve ever had with a storage unit business. Rodney and Frank are true professionals.

Review №105

2024-02-02 21:00:20

Glad we came to this place, Mike was very helpful! Thanks mike!

Review №106

2021-10-18 23:08:26

Rodney and his co-worker,made things very simple. They answered all my questions and theyre very professional and friendly.Oct 18,2021Angie was very helpful today,I had some e mail / log in issues, that I couldnt figure out, I was getting frustrated.. but she took care of it, in just a few minutes.Rodney has been very helpful since day 1, for me...questions,issues,whatever..he handles it.Ive been here over a year..Im happy with everything

Review №107

2023-07-11 20:50:42

Angie helped me day of find a spot that would accommodate my movers’ giant semi truck so that they didn’t have to rent a U-Haul and do double the work. She did this without me asking and was so helpful! Thank you!!!!

Review №108

2024-05-13 17:55:04

Awesome service, Mike was outstanding!!

Review №109

2019-11-16 20:30:35

This is my first time doing business with this storage company. Was able to lock in at an amazing online rate. They were quick to contact me when I placed the reservation. Rodney was awesome in getting me setup with the all ins and outs of my unit and the facility. Overall, I had a great service experience with this location and would highly recommend it.

Review №110

2023-08-28 16:58:55

Angie and the crew at Extra space have been extremely helpful and friendly and the unit and facilities were clean and they showed excellent care for the security and safety of the property

Review №111

2024-05-10 21:49:07

Expert Service and Most Professional.Thanks Angie 👌

Review №112

2023-12-20 00:57:13

They always had someone on site to help. The customer service is great.

Review №113

2023-09-15 01:52:25

Rodney gave us great service. Showed us a unit. Details of the facility. Very clean and wide lanes.

Review №114

2023-06-08 23:46:12

Angie was an amazing help after my partner and I accidentally rented the wrong unit today. Thank you Angie for your swift help and friendliness!

Review №115

2023-08-11 23:37:50

Great storage facility for 3 years I used it. Well maintained and clean. Very friendly staff! Recommend to anyone.

Review №116

2019-05-18 21:46:22

Staff is amazing! Sergio was awesome and helped us find the exact size storage unit for our situation. Charmane was super knowledgeable and helped us over the phone and made sure we knew about the different products/insurance/discounts. Would definitely recommend to anyone needing storage and great customer service.

Review №117

2021-07-01 23:41:19

The staff was very friendly and courteous. I had stopped by earlier to look for a unit that would fit my easement of accessibility. At that moment nothing was available there and they recommended another Extra Space Storage not far from them I should check out, because they had the type of unit I was looking for. They even offered to put me on their waiting list. Remembering me they gave me a call about 2 hours later asking if I was still interested because someone checked out of a unit type I was interested in. When I went there the staff was very friendly and helpful assisting me the process and paperwork. Highly recommend this facility.

Review №118

2022-05-07 21:58:13

Deanna helped my girlfriend and I obtain a storage unit and we couldn’t be any happier with our time spent with her. She answered all our questions and made the paperwork quick and easy. Very happy with our choice at ExtraSpace Storage and dealing with Deanna. Top notch service

Review №119

2021-06-07 18:51:00

I was in a rush and dealing with a lot when I arrived not long before office was closing. They were extremely kind and more than willing to help. Angie made everything very quick and easy. Very friendly and very convenient! Im willing to pay a little extra to have the later gate hours. Lots of places there Gates close at like 7pm and if you work that makes things difficult

Review №120

2022-12-02 04:30:12

Angie was very helpful. Corporate will auto increase your rate without saying anything. So make sure you pay in advance or that the contract as a specified rate for x amount of months

Review №121

2022-07-06 17:20:08

Rodney and his team are very friendly and helpful. They go out of their way to help the customer. The facility is always clean and I love their accessible hours. I have been a customer there for years, and I plan on continuing to do so.

Review №122

2023-10-12 23:47:47

Rodney was super professional and personable when renting out a unit. Made the process very seamless.

Review №123

2020-03-04 23:51:17

Within 15 minutes of submitting an online reservation I received a phone call from Sergio. He was honest with the available space they had within size we were looking for. We later stopped by the office and Rodney helped us out in the office and it was a swift set up. We appreciate the cleanliness and professionalism at this location.

Review №124

2019-03-26 03:18:05

I am very happy with Extra Space Storage, especially Charmaine. She has been most helpful and kind throughout the entire experience. She is actually the reason I went with this company. She helped me find just the right unit for the right price. At first I was not completely ready but she patiently kept in contact with me. Every time she said she will call me she did! I think every business should have a Charmaine!! I hope you acknowledge her for the superb customer service she possesses. Thank you Charmaine!!

Review №125

2023-10-13 18:41:21

Recommend this place!! Stored my stuff for 8ish months and had no issues whatsoever. All employees I have dealt with have also been awesome!

Review №126

2021-09-17 20:57:18

My experience was very relaxed and pleasant, informative. I was very impressed with Angie she’s been taking care of me for the few times that I called about my storage rental, made me feel very comfortable that I’m storing my belongings with Extra Space!!!I will surely recommend extra storage space to all my friends and family!!!

Review №127

2022-12-20 18:07:10

Excellent customer service 👏🏼 Deanna was wonderful and helpful and when she helped me get into my unit I was surprised to see that after 3.5 years of just sitting there, my belongings were still just as they were the first day I left them. This is a very clean establishment!

Review №128

2023-05-11 00:11:19

Professional and courteous help! Went in to update some items. Rodney was very helpful and friendly. Would recommend Extra Space Storage for moving supplies and storage services.

Review №129

2022-07-06 02:12:47

I contacted them this morning and I was directed to the call center. They set up a reservation and I went by this evening to check it out. Very efficient, very competent and friendly. Manager Rodney handled the transaction professionally with a positive attitude.

Review №130

2023-01-08 04:18:17

Exceptional all around from customer service to facility upkeep & rental promotions. Clean, safe & also customer friendly in person & website is easy to use to reserve rental space & make payments. 👌🏼

Review №131

2023-06-29 03:25:11

I have rented here for over a year and have had a great experience . The staff is always helpful, knowledgeable, accommodating and prompt with everything.

Review №132

2019-07-27 23:21:35

Excellent customer service from the beginning! I called to check availability of a unit, they had exactly what I needed and even got the 1st month free because I reserved it. Charmaine from this location called to welcome me and find out if I had any questions. Facility is clean and even the bathroom had toilet seat covers. Definitely recommend!

Review №133

2023-12-09 22:25:32

Awesome teamwork., Rodney andMike assisted ME quickly . In very pleased 😀

Review №134

2022-10-22 19:12:36

The folks over at extra space storage in Oceanside, California are truly professional at what they do. Their customer service at this location is one of a kind. I just want to say Thanks to Rodney at the location !!! You are truly a customer service professional.

Review №135

2022-11-18 03:16:32

Have had a storage unit for the past couple months the the service is super nice! Angie always helps me whenever I need and the place is always clean! Would really recommend to anyone needing a storage unit.

Review №136

2021-05-14 19:43:30

Great experience today. I went into the location and had the pleasure of working with Pat. She was great to work with, she made the experience easy and was very informative. The facility was clean, easy access, great location. Was able to secure my unit today. Thank you for all your help Pat.

Review №137

2019-01-31 23:19:42

Very professional as well as personal. My experience with charmaine was superb! Flat out she is a great addition/valued asset to your establishment. Being a business owner I know how hard it is to find good help, she is great! Thank youJP

Review №138

2023-09-02 18:18:11

Greats service! Angie did a really great job exposing everything and helping set me up for an easy move.

Review №139

2021-10-30 16:02:38

I have had my storage here for a few months due to an unexpected family move & was astounded by the low rate I got for my space. I had the pleasure of working with Rodney, who has extremely great customer service. He has been nothing but respectable, patient, and understanding of my situation and, at times, my impatience with storage lock. Rodney not only had to break into my storage with a drill because of my negligence (I lost the key within a month! Can you believe it?) But Rodney also found me a completely new space soon after on the lower level because I was having issues on the upper level which he also had to adjust the lock for because I couldnt get the lock to function with my key because it was a tad bit older unit. Its a private location, safe, and very well maintained. I definitely recommend it for the service and the safety.

Review №140

2023-11-10 19:04:37

Great customer service here Angie, frank and Rodney are the best help here and I would recommend anyone to come here

Review №141

2019-02-09 22:41:46

Sergio is on top of his customer service skills!! Made me and my wifes visit quite simple and pleasant. Didnt just give us the most expensive unit but actually took the time to find us the best deal and made sure we had the space we needed. Thank You Sergio!

Review №142

2023-08-29 23:10:07

Rodney was great! He made my first time renting storage super easy.

Review №143

2020-10-17 00:56:14

I was looking for a quick and affordable place to put some of my personal belongings and went to Extra Space Storage at 4567 Oceanside Boulevard Oceanside, CA 92056There I met Sergio and Sabrina. They were very helpful informing me about my storage unit, and very welcoming. They were very understanding of me taking my dog into the facility.Thank you to both of you.I recommend this location to anyone looking for a good unit with good pricing and excellent customer service.

Review №144

2019-05-19 00:30:19

Best experience ever! I have been storing here for years and enjoy the office staff! Charmane is wonderful and is always outgoing! I couldnt imagine relocating or taking my business else where! This property gets 10 Stars! Keep up the good work!!!!

Review №145

2019-09-09 19:13:36

The personnel at this facility are without question some of the best. When we first moved here the first group was okay, but now its outstanding.A Lot of improvements have taken place and the facility has improved a great deal and as I understand more is to come.Cost always is an issue for everyone and its no different here. However the folks here make the corporate side palatable.

Review №146

2023-06-07 23:49:41

I’ve used this extra storage several times it’s easy to get into, never a problem to find a flat bed to move stuff in or out and staff is always pleasant and helpful. It’s the only storage place I recommend

Review №147

2024-01-05 21:56:01

Rodney the manager was one of the most helpful people

Review №148

2019-02-27 20:50:15

Charmane was the best and had assisted me with all of my needs! She has the best personality and made the whole process easy going. I would highly recommend anyone who is looking for the best service and pricing here!

Review №149

2022-05-16 12:11:17

My rent just MORE THAN DOUBLED this month. After being here for a year and a half and always current they increased my rent from $23 to $58! How on earth that seems reasonable to anyone is beyond me. The same unit is also advertized for $36 online.... Yet because I have been a loyal customer and they assume im locked in.... I get totally worked over????Ill be moving out ASAP. Thanks guys for the peace of mind.

Review №150

2019-04-24 18:51:00

Quick, easy, and happy to help. Went in when they were getting out and he stayed to help me. Would definitely recommend to a friend, 5 out of 5.*Edit*I would also like to thank Rodney. He is the one that made this all happen. I appreciate all that you did to make this a fast and easy process. If you come here, ask for him. Youll leave happy, guaranteed.

Review №151

2019-12-22 00:31:18

All in all, our storage experience with this store has been positive. We experienced increased friction and inability to receive military discount by a former employee, requiring us to make 2 additional (otherwise unplanned) trips to the location to have the issue resolved. After that, Amanda took good care of us and we are grateful for her kindness and attention to our issue.

Review №152

2019-01-29 16:33:53

I am very pleased with my overall experience at Extra Space. I dealt specifically with Rodney and he was courteous, helpful, and professional. The site I selected was very clean and based on the flash sale price, more than reasonable. My storage needs are pretty fluid at this point and Rodney was very understanding and willing to help in any way he could. I would definitely recommend this particular Extra Space Storage to friends, family and anyone looking for an excellent, well-run storage facility.

Review №153

2021-04-08 20:55:12

I loved the ease of moving in online and access fully online with no contact move in. I had a situation where time was of essence and was able to move in after hours. The service made it so and the follow up was excellent. I’m pleased with the new tech where I can open my locker with an app how cool is that?!!!!

Review №154

2024-06-18 20:40:49

Customer service was impeccable.

Review №155

2019-06-19 19:25:26

Great service, the manager Chamane is amazing!!! Remains calm and diligent to her customers. Busy busy office and made me feel like I was the only one there. I want to steal her and hire her at my property! She’s awesome!

Review №156

2021-12-11 00:49:23

I had a great experience from start to finish! They made it easy during a stressful time. Storage area and complex is very clean. Affordable. Great people work here. All in all… couldn’t have been better!

Review №157

2022-02-01 00:10:29

The staff were courteous and friendly every time I needed to talk to them. The renting process was streamlined and easy to cancel when I was done with the unit. If I need to get a storage unit again I will for sure be coming back.

Review №158

2023-02-21 22:49:01

The team here is always so friendly and helpful. I feel safe storing my property here and know that Rodney and his team actually care about the customers.

Review №159

2023-07-15 19:05:02

Very clean, friendly, easy access and they provide carts to use.Rodney was very helpful when I was unable to receive a code to complete the process.

Review №160

2018-08-18 00:00:49

This facility is hands down best option in North county San Diego completely different experience then what Ive been dealing with their competitors for far too long (you know the ones with the red doors ) extra space storage management was friendly informative and made sure I was getting the value I was seeking for the best possible rate .thank you again Charmane and her crew!Thank you! thank you !thank you !

Review №161

2022-11-12 01:08:18

Conveniently located just off OSide Blvd. I love my 4x4 locker. Priced just right Just enough so I can alleviate myself of a few items while I’m living mobile. I will probably look to find another one of these lockers at a different spot in my journey.

Review №162

2024-02-29 18:54:34

Extra Space Storage representative very courteous and welcoming.

Review №163

2021-07-27 05:07:22

I’ve been with Extra Space Storage 4567 Oceanside Boulevard for about a year now and there’s been nothing but excellent service I feel safe being there at all different times of the day. I just made a switch to a larger unit I previously had a few four by fours which actually hold a lot of stuff but I needed some thing bigger and I had no problems doing the change. they’re clean, safe and I would recommend them to anybody so if you need a storage extra space storage 4567 Oceanside Boulevard is itVery Satisfied customerMaretta

Review №164

2024-05-25 18:56:45

5 Stars X2 for Angie!

Review №165

2022-01-23 08:41:14

Very clean, easy in, easy out. Tech forward, everything is online set up, payments, and my lock was waiting for me in the unit. Flat carts to get you in with minimal effort, and they are open late. Thank you

Review №166

2021-06-02 21:43:17

Extra Space Storage made storing my belongings a easy and fast process. The property was clean and kept up. No reason for me to think that there might be a problem. When I moved out I was notified via email that the account was closed and they thanked me for my patronage. Definitely would use their service again.

Review №167

2020-03-19 00:19:59

Sergio Alvarado is the best!Ive had a unit at this location for about 6mo. My needs have changed and i needed to find something more suitable.Sergio was very helpful and knowledgeable. He showed me some options and was very patient with my numerous questions.

Review №168

2022-10-13 02:45:54

Great staff. Reasonable prices. No matter how many questions I asked they were patient and told me everything I needed to know. Been with them over a year and just rented an additional space. That is how good this place is.

Review №169

2022-10-22 00:14:32

I have been a satisfied customer for a few years now with no negative complaints. Rodney and the crew does and exceptional job. I would refer Extra Space Storage to anyone looking for storage.

Review №170

2020-06-29 21:34:26

This storage facility is one of the best I have ever used!!!! Employees are exceptional customer service and support . My unit for storage I described over the phone to the site manager. Hes awesome. He know his stuff. The facility is gated, very well maintained. Security is high end outside of storage units and on the outside grounds. Prices for storage units are THE BEST!!! I checked around. I would RECOMMEND this storage facility for anyone NEEDING extra space

Review №171

2023-01-17 23:50:58

Angie was most definitely super attentive and very quick to answer questions and very willing to help out. Overall great person and employee!

Review №172

2016-05-18 18:47:37

Bob and Sindy were both not only accommodating, but courteous, professional, and delivered with great personalities! Wonderful service! The facility is clean and they were willing to show units at short notice. Held up to the quote they gave with no hesitation. Top notch people in top notch facility. Thanks you guys!I am posting again because I just moved out of the storage space and wanted to give another great review of the staff, Bob and Sindy, for my check out and farewell process! They thanked me for being a customer and I will definitely use them again if I have the need for storage! Thanks guys!

Review №173

2023-10-06 18:58:22

Great price. Easy to get stuff in and out. Great customer service.

Review №174

2022-09-09 16:06:44

Arrived and got a storage unit relatively quickly. The manager asked the right questions to help me assess what size unit I needed. Everything was expIained clearly and I appreciated the quick turnaround!

Review №175

2020-03-25 01:01:41

I’ve used this facility on two separate occasions now and it has been nothing short of wonderful. The staff is always friendly and helpful, and you can reserve units online (and usually at a cheaper rate!). Units are clean and affordable, and payment is easy. I will continue to use this location again if needed in the future!

Review №176

2020-02-26 17:31:08

Extremely clean facility. Very helpful staff! Convenient location. Easy access. The manager (Rodney) truly cares about his customers. He takes time to make sure everyone has what they need and engages on a friendly level when he walks the facility. I HIGHLY recommend this location!!!

Review №177

2022-04-12 16:42:20

Rodney the manager called me today and said that im not eligible for the price they offered online which clearly does not state that if i had a previous rent there, that i cant rent a new one with their sale price online. thats false advertising, i been with you guys for the longest time and never coming back. They Increased my monthly rent from $29 -$58 so goodbye!

Review №178

2022-01-09 02:17:11

Rodney interjected in a conversation I was having with another rep, not to help, but to tell me that he knows exactly what the CEO thinks (when I said I wanted to prepay a rate for 24 months instead of taking an increase) and explained an org chart to me as if I never worked in corporate America. Instead of letting walk out thinking that I was going to get an answer from Upper Management. RODNEY made it his mission in life to make me feel bad and feel like Extra Space has zero emphasis on customer service or loyalty

Review №179

2020-11-25 21:06:12

First off, I hate storage units. However, as they are a necessity in life from time to time Extra Space Storage is one of the best to deal with. The staff here are very friendly and very helpful. A few years ago I had another storage unit with another company, not mentioning any names (P.S.) but they were awful. The business model at the other place (P.S.) seems to be built around hammering you with you fees left and right. I also had things stolen from my unit, which had to be done by employees of the place, but never got any resolution for that. Extra Space storage was very easy to work with and through the tough times of COVID have been very good to me and helpful. I wouldnt hesitate to recommend them or to use them again.

Review №180

2022-07-30 00:12:55

We are movers and brought a client into this storage and Angie along with her staff were very helpful, friendly and curtís, I would totally recommend Extra Space Storage Family and Friends. Great service!!

Review №181

2021-05-26 00:53:08

The staff at the Oceanside location is great! Kuddos to Rodney for always going above and beyond my expectations and taking care of us. It’s employees like Rodney that keeps us at this facility. Haven’t received attention to detail and customer service like this in a long time!!!

Review №182

2023-01-20 00:13:39

Extra Space storage has been great at presenting fast and friendly service and have been great to work with! My belongings are secure and I would recommend them to anyone looking to store your stuff for a few months or longer!

Review №183

2023-06-30 19:17:33

Fantastic Staff, great Communication with Angie. My belongings feel very secure and safe with Extra Space Storage Oceanside.

Review №184

2019-10-11 22:34:38

The best storage facility i have come across. The management is really friendly. I was helped by Sergio Alvarado he was really friendly and helpful. He went above and beyond to help me. I would recommend it to all my friends who need storage. And would definitely recommend them to meet Sergio.

Review №185

2023-01-11 02:07:22

Great customer service and great facilities as well. I looked around a many different storage places and I can say this one by far is the cleanest and most taken care of.

Review №186

2021-02-27 17:16:12

Eddie saved me a good $30 after he explained the prorate due to a move Im going through. I can never complain about saving money and I am stoked on the service and professionalism provided of this extra storage space location. No complaints!

Review №187

2019-02-23 01:43:08

The young woman who helped me provided outstanding service. It was a pleasure to do business because she made me feel like she genuinely wanted to be helpful! Thank you. Hire a few more like her!

Review №188

2015-02-11 19:45:15

This is a great facility. I did not like the first storage room the showed us, but they were more than willing to make us feel comfortable and switched us to a new room. We are a military family with things always changing. And they did all they could do to help us out. I truly appreciate how the management accommodated me and my husband. I would totally recommend this place to friends and family. They do all they can to meet your needs and they are military friendly.

Review №189

2022-09-15 21:24:18

I love the lockless gate enter and units being WiFi and lockless! Staff has always been super friendly and helpful! Just don’t forget your phone inside your unit!Thank goodness I did this during the day ! Staff bailed me out !

Review №190

2019-03-17 00:51:06

I found Extra Space Storage after a quick Google search and liked the low monthly rate they were offering so I reserved a unit online.Upon arriving at the facility, Rodney, the manager, was able to get me an even better deal than I found online.The rental process was quick and easy and the staff was friendly.

Review №191

2015-07-31 14:14:12

From the time that I arrived at the facility on Oceanside Blvd, I was treated with the utmost importance. The facility grounds and office are well maintained the storage space that I leased was impeccably clean.I was shown the correct way to enter and exit the facility and thanked several times for doing business with them as there were other choices I could have made.As of now I am a very satisfied customer and would strongly recommend them to everyone who needs a storage locker

Review №192

2013-07-28 04:15:42

Best storage facility Ive ever used. Great access hours, clean, and well kept. The staff is amazing especially David Sparks who has been the upmost kind, helpful, and always puts me in a better mood just from his genuine great attitude. Best customer service, hands down, not just David but all other members of staff, I would definitely recommend this storage to anyone.

Review №193

2018-09-04 23:48:45

Great facility even though the remodeling they are doing the staff is always pleasant and friendly and will stop to help anytime you have a problem or if they seem like you may be unsure about something. Very knowledgeable and upfront with what they offer and how they can best assist you to give you the best deal for what you need. Wouldn’t go to any other storage unit in the area, sure they may all be extra space brand but this actual location makes you feel safe welcomed and like you have no worries.5stars is not enough to describe this place value.

Review №194

2020-10-24 02:49:16

This is the first time renting on line and paying for a storage, without talking to anyone. Picked my code, then went to the storage and walked around till I found it, then broke off this tab off the door and start moving in. Oh the coolest thing of all there was a brand new lock in the storage, and they cut the side so you could get the lock out without needing something to cut it open!If you want contactless this is the storage to rent! I am so pleased with how easy and quick it was!Thank youSharon

Review №195

2021-11-27 23:35:33

I would like to express how the employees at the location were extremely helpful in a very serious moment. They took time to help us when they could have said no and continued on. I appreciate the generosity. Thank you so much ! Definitely 5 stars

Review №196

2023-02-08 13:16:04

From the first moment you walk in the door you are greeted with courtesy and professionalism. Easy way to solve my storage needs. Great staff!

Review №197

2021-06-13 02:15:40

My mother had a storage unit here, but she passed away on May 11th. It has been stressful dealing with so much, but this particular extra space storage location has been very understanding. Rodney Hoven went above and beyond to make sure getting my mothers things out was smooth and painless. Its because of his understanding and customer service that I would recommend others or myself would get a unit here if needed in the future. Thank you Rodney!

Review №198

2020-01-16 01:26:03

So both my lady and I had a very pleasant experience here at ExtraSpace Storage. We had spent all day looking into prices, as well as best options regarding space. We then chose to set up a viewing for a storage here and decided to go check it out. We were running a little bit behind on schedule but we arrived to the Extra Space on Oceanside Blvd but the lady there said that she didn’t have us booked for a storage.. we were confused, she then explained that there is another ExtraSpace Storage on Oceanside Blvd but it was 5 min until they closed there would be absolutely no way we would make it, the lady offered to call the correct ExtraSpace for us and asked Sergio, the assistant store manager who answered the phone if they would stay open for us as we came to the wrong one and he kindly agreed to wait for us. Although we showed up almost 10 min after closing Sergio waited for us and we couldn’t have been more than grateful because we desperately needed a unit. Sergio is the definition of excellent customer service, not only did he walk us to the unit they had reserved for us, but he answered any question we may have had along the way. He was very charismatic and made us feel really comfortable. Not only were we grateful he agreed to wait for us even after hours but he definitely did not show any type of fatigue from having to stay on the job. I’m sure people have experienced going to a business before closing and have encountered restless yet unpleasant employees who exhibit customer hindrance, which is the exact opposite of good customer service. Making clients/customers feeling uncomfortable because they are still at the business very near closing time which then upsets some employees because that would mean they have to stay on shift longer to attend these customers until they are finished.. Now let me just say, I know what it’s like having a long shift and wanting to go home but Sergio showed us what an exemplary store manager should be like, he did not rush us to view the unit, go through the rental agreement for unit, he patiently and kindly was attentive to all of our questions and concerns as well as keeping such a positive and humorous dialogue. Even after doing all the paperwork, which was way past his time to go home he still walked us to the keypad to make sure the code we were given granted us access and correctly worked. So we want to thank you Sergio, for taking your time to do your job and demonstrate to us what an excellent store manager should be like. Both my lady and I have experience in the Customer Service world and both have been Store Managers so we both can easily agree that ExtraSpace Storage has chosen the perfect person to represent your business as Sergio holds all the qualities that a customer should receive at any business. Thank you ExtraSpace Storage and thank you Sergio!

Review №199

2020-10-13 15:52:34

I received excellent and timely service. I couldn’t be more happy! The staff are amazing and knowledgeable and were able to accommodate my storage needs. Very pleased.