Extra Space Storage in La Verne

Review №1

2024-06-24 19:08:37

I will be moving my sons things in a storage space that Ive picked for him. Because they were highly rated on Yelp I went with them. Ava helped me and was super sweet and knowledgeable.

Review №2

2024-03-12 03:23:56

We had the pleasure of working with an exceptional Assistant Manager named Jeremy Webb while renting a storage space. His assistance was truly outstanding. From the moment we walked in, he provided excellent customer service and made the entire process seamless. He was knowledgeable, friendly, and went above and beyond to ensure that we found the perfect storage unit that would meet our needs. We highly recommend their services to anyone looking to rent a storage space.Thanks againJames & Diane

Review №3

2024-06-26 21:58:44

This particular location of Extra Space Storage (Arrow & San Dimas Cyn) has the BEST STAFF and the absolute CLEANEST location I’ve ever seen or have been to. I guess I was very fortunate to have the need for storage and definitely feel as though this time I made the best choice. If U have the need for storage this place is the right place.GC

Review №4

2024-04-25 06:29:51

Highly recommend Extra Space Storage in La Verne. Its clean, safe, affordable, and easily accessible. Byron is exceptional - hes available, professional, and extremely helpful - made the process of moving in and out easy - definitely 5 stars.

Review №5

2024-01-16 05:25:50

Its so nice to meet Jeremy again! I met Jeremy in different location last year; he helped and explained everything in details last time. This year, we moved to this new location. I was able to complete everything online without worries because of Jeremys initial assistance. Also thank you Byron to answer my call after signed up online.We are so grateful to be here with Jeremys support. Thank you so much again!

Review №6

2023-08-18 17:42:12

I would like to review my experience with Extra Space Storage in LaVerne/San Dimas I have recently rented from as it has been a crucial part of my recent life changes and challenges. I was a live-in caregiver for my beautiful mother for the past 10 years but sadly she passed away in early July. The senior park we lived in gave me just a month to remove all of our belongings as I am not a senior and being an heir didnt make a difference. So under a major time constraint I began my search for a storage unit and started with a Public Storage in San Dimas. With only one person available to meet me I was unable to see it without an appointment and waited as long as I could but had to leave. I also tried to see a unit at Storage Centers but they also had a lack of staff and no appointment was available and San Dimas Lock up had a waiting list. I made an appointment for the following day to see the Public Storage and did internet searches all night and the following morning. There is just so many different facilities that all have different,crazy sizes, different specials and online deals, some upstairs, some inside buildings, some temperature controlled, some are small cozy parks, others seem large and scary and that all makes this process and the ultimate decision very difficult to say the least. And when you are unsure yourself where and what size you need it is even more challenging. By this point I am confused with options, tired of researching, beat by the heat, stressed beyond, running out of time and mourning the loss of my mother. I went to Extra Space at San Dimas Canyon and Arrow Highway before my appointment at Public and met Jeremy and we went over the options available at their location. He was just the best as I was having a nervous breakdown, had no clue what I was looking for, didnt know the questions to ask or have any experience with Storage facilities ever. Not to mention I have had to do this with minimal assistance from friends and family as everyone is busy with their own messy lives. Jeremy was sympathetic about my situation which calmed me down, he explained the details, rules and regulations required to rent a space, the various payment options available, their specials and then showed me several excellent units that were in prime locations. He was professional, easy to understand and did everything in a timely manner yet did not rush me while I was trying to consider all the choices in my state of confusion. And he was taking care of other clients at the same time, literally doing it all and with ease! I was so impressed with everything at Extra Space and blown away by Jeremy that I took a unit that day, missed my appointment at Public and passed on all the others I planned to see. And over the next week I had to reconsider the size I chose as my belongings were still being packed, yet keep my budget in mind as all the other expenses involved with moving were adding up and overwhelming me. During that time I met the manager, Byron, who was just as kind and understanding as Jeremy was! He helped me upgrade to a larger unit not once but twice until I got into the perfect unit and at a great rate! I am just so impressed with the staff here, how clean and well run it is and they cover everything and have an overall excellent place to store your valuables! As a woman I have felt safe there alone up until closing time at 10 pm and have actually met some really nice tenants who have helped me and that I have helped as we are in similar situations and I was surprised how things have all worked out. I would obviously recommend this facility to anyone as this has been one of the hardest things I have ever gone through, losing my mother, my home, some belongings I couldnt store and I would have lost my mind too, but Jeremy, Byron and Extra Space saved me! Thanks guys you are bomb!

Review №7

2024-04-03 19:35:02

Have rented at this facility on and off for years, needed storage and came in to Byron & Jeremy in the front office. Both have been very helpful getting my new unit set up. I highly recommend this facility.

Review №8

2024-05-04 21:42:53

It was my 1st time using Extra Space Storage and Byron made it fast easy and very pleasant prices are reasona le and hour of access to your unit are great

Review №9

2024-02-04 04:22:32

Great service, quick and fast. They also have military discounts. I knew what I wanted and the service was quick and easy. The manager is friendly too.Edit: Updated Review after 2 monthsAfter two months I got a card in the mail stating due to market adjustment my rental price went up to $289 for a 10x15. I started at 179. I looked up the price for the unit online and by no means it was this much. This is very predatory in my opinion to watch you get all settled in and then raise the price. I was told because you didnt pre-paid ahead thats why youre not protected by the price change/increase. If someone told me then I would probably paid it in advance.Saving advice:***Bring in your poof of rental/house insurance to avoid paying their insurance fee of $14.99 which covers $1,000-2,000. On top of your unit rental cost.***If you secure a lower rate, pre-paid at least 2-3 months ahead to avoid their market adjustment increase This should give you enough time to find another place if they send you a card before then.***Always use two different types of locks, on the first-hole and second-hole storage latch.

Review №10

2024-03-16 17:17:09

Beautiful, clean property in a safe community! I really appreciated Bryon’s assistance with renting out my mother’s storage unit, he was more than helpful and super sweet with us!