Presentation on Map Reviews Nearby

Extra Space Storage in Salinas

4.9 (199) 311 W Rossi St, Salinas, CA 93907, United States

Categories

Self-storage facility
Automobile storage facility
Boat storage facility
Moving and storage service
Moving supply store
RV storage facility
Storage facility

Location on the map

Salinas, Monterey County, California, US

Phone: +1 831-422-7377
Site: https://extraspace.com/stora...

Opening hours

Monday:9:30 AM–6 PM
Tuesday:9:30 AM–6 PM
Wednesday:9:30 AM–6 PM
Thursday:9:30 AM–6 PM
Friday:9:30 AM–6 PM
Saturday:9 AM–5:30 PM
Sunday:Closed

Edit info

Total reviews rating 4.9

199 Reviews for Extra Space Storage 2024:

Review №1

2024-06-29 01:12:23

Norieta is AMAZING!!!! She saved my move! We drove down and hit real bad traffic and I caught her RIGHT at 6pm and she was so sweet and still helped us out! I hate being that customer, but she was so nice about it! Thank you Norieta!

Review №2

2024-05-28 22:58:21

Noreta is fantastic at the front office. She’s so helpful and so very pleasant

Review №3

2024-03-14 18:03:15

Say I met Loretta today and had a very nice conversation with her. She went out of her way to introduce herself and make sure that I knew my way around and was having a good experience with extra space storage. Thank you for your services very appreciative. Is that good

Review №4

2024-04-11 22:21:06

Wonderful storage facility….Clean, neat, well protected, restrooms available and the rates put to shame the facilities in Monterey which I was paying more than double the amount. (Bravo!). Also the general manager is a sweetheart!!! Willing to go that extra step! Take my advice it’s worth the drive to Salinas and it’s a nice drive on Highway 68.

Review №5

2024-02-27 18:50:41

Noreta, is Gods given gift to the storage business. She was beyond helpful, gave us an awesome deal. Is super helpful, and also kindly help me cut my.lock when my keys were MIA. She rocks. Give her a raise!!!!!

Review №6

2024-06-30 03:57:00

I will be using the storage for many months, Loretta Was kind and helpful she was even able to get me a discount.

Review №7

2024-05-09 22:10:09

Noreta is the best. Love the convenience of the in and out privileges. Love the space sizes and the customer service. Definitely would recommend

Review №8

2024-06-22 00:33:28

Thank you Noreta for your help! Great customer service! :)

Review №9

2024-01-17 22:02:34

This place is great. When I first came here I didn’t know what to expect, but the facility is really clean and the staff here are very helpful. The prices are good and the hours are great for me. I recommend this location to anyone looking for a place to store their property.

Review №10

2024-03-15 18:04:33

Noreta is the type of person everyone hopes to encounter. She is professional in every way. That coupled with her kindness and consideration makes for a win win experience.

Review №11

2024-03-14 18:42:46

Very clean and secure location. Loretta who takes care of the storage units is amazing to work with. She is very friendly and caring.

Review №12

2024-06-08 18:26:26

Yes ! Perfect customer service and always very helpful and friendly !! Definitely recommend this location

Review №13

2023-12-28 20:53:37

Noretta was amazing both during the rental process and closing out my storage! Always responsive and ready to help! Would definitely come back! Unit was also well kept!

Review №14

2024-02-09 18:12:21

100% recommend!! checking in with Noreta she will make everything fast and smooth process.

Review №15

2024-06-21 00:14:16

Great place, super nice. Thanks Noretta!

Review №16

2024-05-03 01:17:11

Loretta provides the best customer service! So friendly and knowledgable!

Review №17

2024-05-18 17:13:53

Very pleasant staff super easy rental process highly recommend

Review №18

2024-01-17 01:06:32

Came to extra space storage today. Service was fast and easy. Loretta was amazing! Highly recommend coming here.

Review №19

2024-05-09 18:16:21

Amazing service by the managers specially Norway she is very attentive

Review №20

2024-01-16 23:44:18

Norets was excellent fast service and smooth movein process from the time she called me after my reservation thank you Noreta 5 sta solid

Review №21

2024-06-03 19:32:49

Amazing service, I was able to lock in 12 months at a great rate

Review №22

2023-12-04 18:16:25

100% the worst place to store your belongings. Don’t be fooled by the 5 star ratings, they ask you to write them a review as you are just moving in when things seem great. After 4 months of storing your stuff they will price increase your unit by $50-100 or more. They price increased my first unit so much I had to sell 60% of my belongings and downgrade to a smaller unit. Now once again they have increased that unit to almost what i was paying for my original unit. Now ill have to consider relocating because of their ridiculous price gauging. I’ve been there a year and its the same fight every 4 months. Not to mention the same company less than a mile away is about 65% cheaper to store your stuff. I’ll say the people that work there are lovely but the price gauging is what makes this a 1 star review. Would recommend you don’t get a unit here unless you enjoy throwing your money into the trash.

Review №23

2023-08-18 16:58:13

I wish all of my moving tasks could be as simple as Noretta makes securing a storage unit!! I have worked with her three times now and each time she has been friendly, professional, and just a joy to work with. She has helped me navigate the process with ease, makes helpful recommendations and is very accommodating when sudden changes to my moving plans arise. She is honest and keeps her word.The facility is well maintained, safe and units are clean. I am so grateful to know that coordinating my storage unit is one less hassle in the never-ending task list that comes with moving.

Review №24

2024-06-26 04:24:12

Had a good experoence. Very helpful.

Review №25

2024-02-10 17:23:04

Noreta provided excellent service and I enjoyed using this facility while I needed it.

Review №26

2024-04-02 21:51:31

I have received top rate service from Noreta and her staff from the day I began renting a space here in Salinas on Rossi. The grounds are always clean and I feel safe here at all times. I highly recommend them.

Review №27

2024-01-25 18:08:18

Great overall experience, took care of all my needs and would definitely tell my friends

Review №28

2023-08-23 23:32:38

Norreta was very helpful and storage unit is very clean. Professional staff. She helped us check in very fast and we Quickly got us to our storage unit in a very stressful time.I Never have had such a great experience.This is the place you want to go for your storage needs. Norreta is the best!!!♡

Review №29

2024-02-23 17:47:14

Great lady. Really helpfully got all my questions answered

Review №30

2023-10-05 21:30:09

From the moment Noreta welcomed us onto the property, we were comfortable about our choice of facilities. She never tried to upsell us. Under the guise of visiting, she gleaned our real needs, instead of what we thought we needed and she is right! This place checks all of the boxes for value, service, security, location, access, and cleanliness.

Review №31

2024-01-26 21:38:55

Noreta helped me moved un with a great del ando was very friendlyn

Review №32

2023-12-11 21:47:14

Excellent customer service! I forgot the name of the lady that helped me but she was very friendly and welcoming! Thank you!

Review №33

2023-11-24 23:48:57

Extra Space Storage is a pricing scam. After 3 months they just notified me that they are increasing my unit from $86.00 base to $161.00 not including fees which bring the total up $172.20. When contacted as to why they were nearly doubling the rate, the answer was because they could. Do not rent out a storage unit here. They want you to rent and then jack up the rates. I received no email notifications, just a sealed postcard notice that I assume they believe most people throw out. This is going to be a huge inconvenience to have to move out of the storage unit and find another one which is why they are doing this.In response to the Extra Space automatic robot response. I did call. Both local and corporate. This is a scam that you are running at all of your locations.

Review №34

2023-09-01 23:51:56

Great price at first but raised my rent nearly double with in a couple months and no were in their website does it state it was an introduction price. They said they sent out a letter but i never received anything. And on top of this we noticed rats were getting inside the unit some how. Overall it wouldnt be a bad storage if they would have been charging me the original amount i was told.

Review №35

2017-03-22 23:59:36

Great service and super friendly staff. Amber was a very friendly staff member that helped me and my grandmother get set up in a storage solution that fit our needs perfectly. I highly recommend their storage solutions with great convenient gate hours.

Review №36

2024-02-13 02:10:21

Loretta was amazing and very helpful. And explained everything very well.

Review №37

2023-12-28 19:18:03

Noretta was wonderful and made signing up a breeze. The unit is a phenomenal value.

Review №38

2023-05-26 17:28:07

Noreta/site manager was very friendly and helpful with the checkin and checkout and ensured all my questions and needs were met. Super awesome service. The facility and grounds are very clean and in good order. I’ve rented here before and will again when I have need. Thank you for an easy and positive experience for my short stay need.

Review №39

2022-10-21 16:50:51

Very happy with the customer service. I first contacted the corporate number and spoke with Charles. He help me with the prices and directed my information to the facility based on my location. Within a minute, I received a phone call from Noreta. She was very friendly and helpful. The process was very easy. The facility is clean and would recommend this location (311 W. Rossi Street, Salinas).

Review №40

2023-05-05 18:04:30

The absolute worst storage rental I have ever had in 30 years of renting storages no carts paid for a lot that wasn’t in the storage after you load a vehicle full of boxes the last thing you want to do is walk each box down to your storage so as soon as I can pack my stuff and be out of this one, I definitely will find a different when I hear the other extra space storage is very niceThe Mgr of this Extra Space contacted me by noon the very next day. Apparently they can’t put the carts out due to theft, so she assured me yes, there is a cart over by the office. It was a misunderstanding about the lock. My first storage I had rented online so the directions were a little different. The pricing was better online I have to say, so yes, it wasn’t the happiest storage experience I ever had but I do have to say that the manager did her very best to accommodate my needs once she knew what they were and I appreciate that very much

Review №41

2024-05-09 19:52:06

Noreta is pleasant a great person

Review №42

2023-03-25 18:22:50

Noreta is the absolute best! She was so nice, friendly and knowledgeable! She showed me the ins and outs of everything and I feel comfortable with the facility knowing someone like this is incharge!

Review №43

2024-05-04 17:53:39

Great storage place, clean and friendly staff.

Review №44

2023-02-12 22:59:05

Noretta was awesome and very accommodating on a recent visit to the rental office for a payment revision. She is the only one of the associates here Ive come across that have been friendly and not seemingly bothered by having to deal with customers. She went above and beyond expectations.

Review №45

2024-06-28 20:47:28

Excellent service. Fast, professional, and hassle free.

Review №46

2022-08-27 21:41:16

Great clean storage with friendly staff

Review №47

2023-05-04 01:30:13

Noreta was very helpful and polite. She provided clear, detailed instructions and was willing to answer any questions. Her service was above my expectations!

Review №48

2022-09-28 21:57:01

Noreta was extremely helpful and very nice. She helped us out choosing the right the unit for our needs. Best customer service around town. Very kind and helpful. I highly recommend seeing her for your next storage needs.

Review №49

2023-05-26 19:14:59

We worked with Ozzie. He was professional, friendly, and very knowledgeable and helpful. The facilities are easy to access and exceptionally clean. We would recommend these facilities to anyone in a heartbeat 💓!

Review №50

2021-06-16 22:27:16

Noreta is so efficient and friendly and helpful. She bends over backwards for the customers. She is an excellent representation for your business. I wish there were more people like her who care about their job and have pride in her customer service like she does

Review №51

2022-02-12 22:42:54

Manager was out on the property when we arrived. She arrived quickly. She let us in and was very friendly and helpful. She took us to my space, showed how the lock worked, made sure I had the right code for entry, verified the access hours and welcomed me to my storage facility. I liked her a lot.

Review №52

2024-02-09 19:50:13

Noreta have excellent service today.

Review №53

2023-04-16 18:51:14

This place is awesome. Noreta even went beyond customer service. Great business and staff.Will definitely recommend 👌Alejandro

Review №54

2023-06-21 21:10:14

This place is my Go-To place for storage when I need it. The staff are awesome and Very helpful. I have had only good experiences here, no bad ones. This is why I keep coming back.

Review №55

2023-06-06 00:32:35

Super spacious, really good customer service. Theyre really friendly helpful nice people. Understanding and respectful also such a nice place to store your valued goods.

Review №56

2023-05-03 00:53:00

Noreta Mendez is awesome. She helped me get a great unit. Was super efficient and very friendly.

Review №57

2023-03-29 23:27:23

Excellent customer service. Loretta is an amazing individual who makes a customer feel comfortable. I recommend her wholeheartedly.

Review №58

2022-12-28 19:16:57

Have used this location multiple times and every time Noreta has been helpful. Any time that I have reached out about something she has been amazing. Will always use this location as well as suggest others here.

Review №59

2023-07-25 17:08:09

Noreta is excellent she is very efficient and friendly helped me sign my lease very smoothly I recommend

Review №60

2018-03-08 01:40:44

Noreta was extremely helpful. We came in and she was very nice. We came in the next week and she remembered our names. It felt like doing business with a friend. Great service! We will probably come by and chat with her next every time we come to store or pick up stuff. 😊❤

Review №61

2023-05-13 20:17:50

Great customer service. Employees are very friendly, and very knowledgeable and helpful. I would recommend this establishment to all my family and friends.

Review №62

2021-06-19 20:54:17

Noretta at this particular site is amazing. Very friendly and I feel secure knowing she lives on site. I recommend this site on Rossi next to Housing Authority . This place is more private and a bit tucked in which is good given that I move things for clients and needed that secured feeling.

Review №63

2023-08-26 23:21:16

Very quick and great prices. Friendly staff walked me threw everything making an easy first time renting experience

Review №64

2024-02-17 17:56:13

Noreta was very nice and helpful

Review №65

2023-08-16 04:44:19

My experience has been a positive one and I recommend this storage facility for how the on site manager operates the business. The site manager listens and has met my concerns with a friendly attitude and is knowledgeable.

Review №66

2020-08-24 21:24:45

Noreta is the best. We received a fair price for the storage unit. She works fast and got us into our space quickly. She has a super bubbly personality and will surly provide you with a quick and friendly experiance. I totally recommend Extra space storage

Review №67

2022-11-02 19:53:33

Noreta was super helpful and friendly. She answered any questions I had, and was quick to give me advice. Unit was well kept and met all of my needs. I would definitely recommend this place for storage.

Review №68

2023-08-24 17:52:59

First off let me say that I never dealt with a staff of employees like the ones here . I think thats in part to Noreta . I couldnt praise her enough

Review №69

2023-08-24 19:34:31

I recommend Noretta for her amazing customer service she went above and beyond to help

Review №70

2022-08-24 22:06:58

Noreta is a very nice and she accommodated my finace and I to a unit that was enough space for our personal items. She was very communicative with the deals that were going on. Thank you so much :)

Review №71

2023-12-07 19:59:14

Noreta is the best of all the places i rented her site is the cleanest

Review №72

2021-09-23 23:00:19

She made the experience super easy and surprisingly fun. We had planned to price shop for storage units but after our positive interaction we decided this was our first and last stop. Highly recommend!

Review №73

2023-06-20 21:40:05

Noreta is very friendly and provides great service. She is very accommodating to her guests

Review №74

2022-12-30 18:13:58

Everything exactly as promised and more. I arrived with my moving truck and realized I couldnt fit everything in the intended space. Noreta Mendez went beyond the call of duty to both help me find a solution and calm the movers down.

Review №75

2024-05-11 23:22:43

Noreta was very helpful.

Review №76

2023-05-29 16:06:54

Sweet people, easy to work with. They have good prices and multiple sizes. Month to month so you are not stuck in a contract.

Review №77

2021-01-09 09:30:49

I love extra space. Yes its a bit pricey but the facilities are very nice,clean, well kept. I have a 10×7 and have a shed, a room, a recliner, and a small piano all fit with a clothe portable closet rack thing top actually.The people are nice. Really havent talked sense I rented. They let you do your business in peace. 6am to 10pm everyday to be able to get in is great too

Review №78

2019-05-25 22:25:53

I didnt end up renting here because my plans changed, but I wanted to leave a review because I am so impressed with Noretas professionalism and kindness. Just speaking and coordinating with her was the best experience Ive had with a storage company. Would definitely rent from her in the future.

Review №79

2022-08-20 20:41:29

Noreta has been extremely helpful and thoughtful and courteous and understanding and patient and kind we feel so fortunate to be able to work with her she took the time to walk us through the process to help us all understand whats going to be required of us and how she could offer any assistance that we might need thank you Im just grateful

Review №80

2022-02-09 18:52:35

Customer service is great. The only complaint I have are the field mice. Apparently they got into the storage unit and ate through alot of the boxes and bags and destroyed my girlfriends important paperwork and documents and a lot ofClothing she had stored for her children. Hopefully they address this issue and seal off any gaps and or openings so that way the next renter won’t have to deal with the mice. Other then that I have no complaints.

Review №81

2020-01-25 20:14:56

Thanks to Noreta for her extremely nice assistance. Very helpful and giving me business with a smile. I would definitely recommend this company especially that you have a manager with a heart and treats you as if you are her family.

Review №82

2022-12-05 05:05:41

Noretta is a difficult clerk to deal with Customer service could be handled more professionally. Overpriced and not worth your money save your time better luck finding value at any other storage unit!(:

Review №83

2023-06-30 23:36:16

The service is the best what a beautiful lady i recommended her 10/10 stellar service Thank you Noretta

Review №84

2020-04-18 23:42:11

Noreta Mendez was absolutely amazing!! She went out of her way to get us in our spot on short notice and even though closing time!! Friendly and professional and luv this woman and this business!!

Review №85

2021-01-13 03:22:56

Very affordable and super friendly staff. I was able to obtain a storage locker in less than 15 minutes. This place Definitely has the best hours of access of any storage facility in this area by far. Noretta made sure I was happy before I left and she was very helpful

Review №86

2017-08-19 00:31:03

Noreta is awesome person, she is a very happy person and its awesome to talk to. We were treated so respectfully. We are happy we came here and we got the right unit as soon as we told her the one we reserved was too small. I love extra space!

Review №87

2018-01-20 00:58:45

The customer service is beyond the traditional expected service. The staff is so dedicated and go above and beyond to resolve or answer basic questions. They treat the customers like family which gives me a peace of mind knowing my belongings are stored there. Loretta is amazing. I am impressed and extremely satisfied.

Review №88

2021-07-17 19:28:52

Noreta Mendez is the best customer service representative this company has. She was awesome in helping obtain a new storage unit and her personality is beyond reproach. Great Job. Thank you for your help.

Review №89

2021-11-12 20:31:19

Noreta is the most amazing and sweet person I’ve met, she made my transition smooth: she was bright and uplifting. I look forward to seeing her every time I come on by 😊

Review №90

2023-04-13 23:17:08

Noreta is very helpful and really nice also makes sures I got everything I need and assures me ahead of time on payment dues

Review №91

2021-11-25 01:20:03

Its my first time renting a storage, Noreta was so helpful and amazing. She greated us so well and customer service was priority. I will be recommending Extra Space Storage to friends and family due to how well I was treated, pricing, and cleanliness. Thank you Noreta

Review №92

2022-05-18 23:12:11

Just wanted to point out that although I don’t have a storage unit. Noreta was very caring and helpful with any questions or concerns I had. She was sweet, caring, and respectful. Therefore, if you are ever in need of storage go to Extra Space Storage in Salinas and ask for Noreta.

Review №93

2020-01-27 06:03:29

I rented a unit here on 1/25/20 and Ms. Noreta Mendez helped me with all of my needs and answered all of my questions. She is very professional and very knowledgeable about her job. The place is very clean and has a nice atmosphere. I recommend this place to anyone who wants to rent for a reasonable price, in securing their valuables.

Review №94

2021-05-10 23:04:16

Ive been helped by Noreta Mendez. Shes been great friendly professional in helping us. Lots of energy, make our day brighter and the transition is smooth. Thank you Noreta!!!

Review №95

2022-07-06 23:29:16

Noreta was a great help and her service was exceptional. Friendly and genuinely nice. Very informative and answered all my questions.

Review №96

2023-09-01 01:05:07

I love them very nice understanding

Review №97

2017-11-19 00:50:15

I am so grateful we came in today and got the space we needed. Noreta transferred us to the perfect size hassle free. Rates are affordable and she gave us all the info needed. Clean place and I love their new doors! Thanks Extra Space

Review №98

2021-10-05 23:46:41

Thank you for your awesome personal care and overall best customer service in this area.Not only do they take care of my needs, they also have a clean place and wide enough areato get vehicles through. If you go to other place you will immediately see the difference! It would be well worth traveling from Pebble Beach, Monterey or Del Rey Oaks to get this awesome serviceThank you Noretta for your 10 star customer service. I have been to many other places

Review №99

2023-08-17 17:42:28

The costumer service was great. I would recommend this place as it is very well kept.

Review №100

2023-08-23 23:28:41

Noreta is the best public storage manager around. Super helpful and friendly with all of my needs.

Review №101

2021-03-31 19:02:43

Noreta was super helpful and such an amazing person. She answered all of my questions and concerns and made this moving transition super easy. I would recommend this to my friends 10/10

Review №102

2019-12-07 01:18:05

Very amazing customer experience, right away already felt welcome from employee Noreta... I highly recommend to talk to her. Gave amazing deals about storage units and told us about promotions that go with the storage. Definitely loved the environment, very friendly and welcoming... very informative if you have any questions about any problems or questions

Review №103

2017-05-25 22:04:53

Excellent service. Noreta M. returned my call quickly when I inquired about storage space for my business. With a friendly smile, she helped me in selecting the right storage space. Polite, friendly and helpful person. I would recommend her and her company. She helped me make my business decision an enjoyable one. The facility is clean and readily accessible. Thank you, Noreta!Albert Maldonado

Review №104

2019-09-14 17:06:15

Today Noreta Mendez helped me with a lease! She was informative, honest and friendly! I actual enjoyed the time it took to sign the lease and it was pleasant during the stressful time of moving! I will definitely keep my business here!

Review №105

2023-07-03 19:49:53

The customer service was top tier !Josues remarkable attitude and willingness to be helpful was much appreciated.

Review №106

2017-07-08 22:34:50

The customer service is amazing very kind and take the time needed to explain and answer any question you might have. My server was Noreta she was able to answer all my questions perfectly, definitely a very nice person and most importantly she made me feel secure about storing my things here at these units. I highly recommend this to everyone needing extra extra space.

Review №107

2019-09-13 00:06:21

Came in with a family who rented a 5x10 unit, it was fast and very friendly service Noreta is very good with her presentation very clear . I appreciate that she takes time cause of my sister has impaired hearing, great job

Review №108

2019-01-24 01:03:32

Very helpful and friendly staff! Clean and spacious units! Stored my motorcycle no problem! Y’all talk to Noreta she is the best!Such a fun and bubbly personality!

Review №109

2022-02-12 01:05:37

Noretta was super nice! She was really helpful as well! Really recommend coming to her for renting out a storage unit, 100% :)

Review №110

2020-06-30 08:20:30

I needed a storage quick to leave my cheating boyfriend and Noreta the manager of Rossi at. Salinas location was so sweet and helpful. She made me feel like family right away. The process was quick and easy. Thanks Jamie G.

Review №111

2023-07-11 19:00:21

ExtraSpace storage is a clean and well-maintained facility. The staff are friendly and helpful. I would definitely recommend them for your storage needs!

Review №112

2020-01-21 22:53:34

I came out here from Los Angeles to help out my friend in Salinas and we ended up doing lots of work in his storage and this lady noreta mendez the manager she really made our life easier by being very professional and friendly. I really enjoy being in an environment were people care about there jobs and stay on top of it. Thank you again.

Review №113

2020-07-06 23:35:19

Noreta was great! She walked me through the process and had my unit set up in no time. Noreta has a great personality, excellent customer service.

Review №114

2023-07-01 01:25:01

Noreta was very helpful to find the right unit for my needs and look for ways to help me save money.

Review №115

2019-08-19 22:14:22

Great experience so far been here quite a bit Noreta made sure that my wife and I got the cleanest unit when we started. We love the fact that we are also covered if anything happens. Thank you Extra Space! The best storage facility in Salinas as far as customer service and gate hours are concern. I totally recommend this place!

Review №116

2021-10-13 02:35:53

Norella is very wonderful and professional. When I went down to pick up some items from the unit she was in the process and making sure no pests would be an issue which was reassuring as well.

Review №117

2021-05-05 13:43:03

Very clean. Nice facility. The manager is wonderful. She really cares, such a bright and happy soul. Well organized and a dream to do business with. Extra Space Storage should do everything in their power to keep her, its because of her i had a WOW! experience. Steve H.

Review №118

2023-06-29 19:07:05

The managers helped us through a complicated situation and were kind and helpful during the process. Everyone was kind, professional, and helpful.

Review №119

2023-05-04 23:23:29

Very nice and happy people. Thanks Loretta for getting me a storage for a good promotion price .keep up the good job.

Review №120

2021-06-24 19:09:43

Noreta is wonderful and hands down the most friendly person we have dealt with here. We moved from Colorado and needed a space to store our stuff, luckily Extra Space had one unit left. Everything was explained perfectly and we got in and out in good time. Thanks to Noreta the weight of needing a space quickly was lifted. I highly recommend this storage facility. Thank you, Noreta!

Review №121

2022-07-07 23:55:12

Noreta is the best. She was so accommodating and helpful. Made this a very quick process . Very professional and a pleasure to work with.

Review №122

2020-08-26 00:24:05

This is a great place to store your belongings! very secure, very clean, and the manager is really welcoming every time I see her. Highly recommended! When i got my unit it was given to me very clean, the process was smooth and quick. I will continue to use them for all my storage needs.

Review №123

2019-10-28 22:03:51

A very clean and well maintained storage facility. Quiet, safe and secure location. See Noreta for all your storage needs. Shes awesome! Outstanding customer service and very professional. She was reviewing my account and had me come into the office to adjust my storage fees for my two units Ive had for over a year now. Well, thanks to Noreta Im now paying LESS. Way to go Noreta! What a wonderful experience. Also, kudos to Edward for his hard work and dedication. This storage facility deserves 6 stars in my opinion.

Review №124

2022-11-02 16:59:40

Noreta and Rafa were all super helpful. Easy to talk to and easy process. Highly recommend, super safe as well!

Review №125

2021-05-19 19:12:06

I have loved doing business with Noreta at Extra Space Storage. She has been AMAZING - so professional and she goes out of her way to make me feel comfortable and secure with having my “worldly goods” in her care.I made exactly the right choice in selecting Extra Space Storage!!

Review №126

2022-04-09 19:50:49

I highly recommend calling Noreta at Extra Space Storage. She was very helpful in the selection of the unit I needed and showing me how the lock and access code work. She also helped me setup my phone on mobile app for gate access.

Review №127

2023-03-02 21:00:01

LORETTA is the best! I have been a client for 13 years, always takes good care of me and my stuff is always safe.

Review №128

2018-04-09 17:59:27

Do not trust the many 5 star reviews about this place. They make you give them a good review right when you sign up for the unit.After renting from them for 5 months I decided to move my stuff out. First of all they raised my rent nearly 50% without any notice! Furthermore the month they raised the rent I also did not receive an email receipt despite receiving a receipt every prior month. I only got an unexpectedly high charge on my credit card auto-pay and had to call them to inquire. So the whole thing was very shady seeming. If they had any business sense they would only raise rent by a smaller amount and I may not even care but a 50% increase is very hard to disregard!Even worse they have a serious rodent problem. My unit and my stuff had mouse or rat droppings all over the place when I moved out. This is completely unacceptable since not only is this storage unit overpriced I had to trow out some my stuff because of the rodent issue.With all the other storage options all over town, I recommend you take your business somewhere else!

Review №129

2022-08-24 22:06:11

Had wonderful experience exceptional customer service. Highly recommend this storage facility. Make sure Noreta helps you she was amazing.

Review №130

2023-03-10 01:05:47

Northa is about is absolutely amazing. She is amazing.. she needs raise. This woman is amazing. Please please know she is amazing

Review №131

2018-06-23 22:52:37

Great service! Secure, clean and convenient. We used the facility for a year while we rented a small place and looked for a home. Noreta was always there, very helpful and had great suggestions. She called us up as soon as a smaller unit opened up after we did some decluttering.I really appreciated the extended hours access available by using the customized gate code. Thank you for helping tide our home furnishings and memorabilia over as we searched for our own space.

Review №132

2018-11-08 02:11:39

Manager here is awesome! Keeping the place always clean. You see her always out and cleaning, makes customers wanna stay. Safe and secure as well. Great job Noretta👍🏻

Review №133

2023-10-02 18:24:32

I recommend this place on Rossi the one next to Housing authority extra space look for Noreta

Review №134

2019-07-06 00:34:40

Needing short term storage, the internet provided me local listings with extra space listed. Their address was close by so I placed the call. After a very simple 2 key strokes for the automated routing, I was talking to a real human. I explained my needs briefly and Holly answered every question very promptly and understood exactly what I needed. Then, to my great amazement, she offered me a promotional rate of a free month. Suspecting had been misunderstood, I explained again that I only needed a short term rental. And, she reiterated that I could still take advantage of the offer. I was speechless. Of course. I took the offer. She promptly made my reservation and I explained my pleasure for having received such excellent customer service. I was contacted immediately by the local firm. Edward knew exactly what I needed without having to repeat myself. Again, I was very impressed at the prompt and precise responses. I drove over and he too provided effortless service, far above expectation. In minutes, I was given the rental and shown the property.Perfectly clean, and utterly convenient. He had me enter the gate code and I was on my way.No other firm Ive dealt with has ever been so exceptionally prompt and professional. This should be a case study at Harvard Business.

Review №135

2017-12-06 19:00:39

Noreta helped me and my mom with finding a storage immediately. She was very friendly and personable. She gave us options as to getting the best rate and reasonable for our items.We were done in less than half hour! I definitely recommend this storage place and great service from Noreta. Thank you!!!

Review №136

2022-07-14 21:41:20

Loretta was a very helpful person, she answered all of our questions. I am very satisfied with her customer service, she is very friendly.

Review №137

2020-08-03 23:52:28

The evening shift lady is so sweet professional and always polite. I would recommend their location any day for you belongings to be safe.She has the sweetest smile😘

Review №138

2014-09-24 00:56:14

Very good service...Lori the manager was very easy going professional. I also met Isaac same way. Very clean facility and also I love the hours till 10:00 pm. Im sold! I was referred by a friend I will recommend them to anyone that asked!

Review №139

2019-06-06 23:07:02

Just recently moved from San Diego to Salinas area. Nareta was a great help! She is very informative and professional through the entire move into my storage. Other places were rude and exspensive. With the stress of moving she made it easy for me. She offered moving materials extra storage space offered that I did not know and was a big help for me. Highly recommend this place. Good people and place for storage.

Review №140

2022-12-08 01:36:50

Miss Loretta was outstanding. Her customer service is top notch bar, none if it wasn’t for her I wouldn’t even sign up for this storage facility.

Review №141

2020-04-30 22:55:06

I was looking for a storage with good reviews and I found this one and I am so glad I called and got my storage here. On previous storage locations people complained about rats and things being stolen so I was a bit hesitant on where to put my valuables but after reading all the positive reviews here I am so happy with this facility not only is is super neat and clean but I do feel my valuables are safe. Customer service is also exceptional so if your looking for a good place this is definitely the one.

Review №142

2021-06-25 21:12:49

Very clean and well maintained. The manager is very accommodating to all of our needs and requests. Our interactions with her has always been pleasant. She is a very competent manager.

Review №143

2022-05-18 20:40:44

Great storage in my town, staff is very friendly and super helpful. I would totally recommend both their properties in Salinas to Anyone. Noretta was able to help me with all my questions and concerns

Review №144

2019-02-06 19:23:42

Noreta gave me great customer services and provided great deals. The options she provided gave me clear understanding of my available options. Thank you Extra Space for having employees like Noreta she made this a great experience!

Review №145

2020-09-13 03:03:03

This is a great place. Super safe, super clean, and the manager is awesome. We had to evacuate due to fire; they were super accommodating and they stay open until 10. Would definitely use again and recommend.

Review №146

2017-08-02 17:03:05

I was greeted by my name while Noreta opened the door for me. As a senior individual this makes me smile. Great customer service and the place is well kept. Please go to Extra Space when and if you need storage. Go see the manager and she will take care of you

Review №147

2014-09-29 18:48:17

Just got a unit at Extra Space and have to say it was a wonderful experience. Lori was very nice, called me back right away and was very professional. When I arrived she met us at the door with a smile. The grounds were very clean as was the unit. We were in and out in less then 30 mins including paperwork. Must say I was very impressed. Would recommend Extra Space to anyone looking for a clean, secure and very friendly storage site. Thanks Lori you are the best!

Review №148

2021-04-06 01:11:00

Noreta was sooo awesome and friendly she made this hectic time so much smoother and I’m glad I picked extra storage. I made it in right before closing time and she didn’t rush me at all was very personable and I would recommend this place to everyone! Ask for noreta

Review №149

2022-10-25 17:22:35

Noreta was really helpful when we arrived, an we asked to see the storages. He demonstrated us different ones an really explanatory towards the pricing. Thank you again!

Review №150

2017-07-26 02:14:19

My husband and I have used extra space storage for the past 3 years. The service has been superb. The staff have been consistently profressional and helpful. We are particular appreciative of Noreta Mendez who has helped us expedite in a very fast manor in dealing with our rental history paperwork. Her professionalism & compassion recognized that we needed her assistance in providing rental history in a timely matter. She was quick and precise with the information needed at hand. We are very thankful for people like this. We highly recommend this storage facility for many reasons. Cleanliness. Easy to access and wonderful staff like Noreta!

Review №151

2017-12-20 19:43:04

This place is a hidden gem. My brother and I rented here and it was the simplest transaction we ever made. The manager Noreta is very welcoming and showed us all the necessary steps before moving in our stuff. They have new doors and the facility looks neat. Visit Extra Space Salinas the best storage in town!

Review №152

2021-10-07 21:11:05

Thank you Noretta amazing place here very clean! I definitely recommend her! Look for her at the one next to Housing agency .

Review №153

2020-08-15 18:00:52

Noreta was fantastic . She was extremely helpful and gave the best customer service I could have asked for. I will defiantly use this facility is ever needed in the future . Highly recommend !!

Review №154

2020-10-20 18:16:51

Noreta is a delight to deal with in every way.Always happy and helpful but not intrusive, which is a big plus for us.Will definitely recommend this place to friends and co-workers.😀

Review №155

2022-07-06 19:44:44

Noreta was so awesome to work with. Very helpful and friendly. I look forward to coming back to such a positive attitude. Always a great interaction. Thanks!!

Review №156

2020-10-31 00:03:37

The manager Noreta is the ultimate professional. From the moment that you walk it until you leave, she is kind, courteous and answers any and all the questions that you may have. If you are in need of storage in Salinas, please do yourself a favor and see Noreta, she will take care of you.

Review №157

2016-07-10 16:18:08

I needed a storage unit on fairly short notice and made an inquiry reservation online and received a call to make an appointment to view the unit I wanted super quickly. The next day, I went back to actually secure my unit and the manager Amber was sweet, helpful and made the whole experience super easy. I have never rented a storage unit before and she answered all my questions. Definitely recommend this storage place.

Review №158

2016-10-31 23:10:18

I made an online reservation and literally within 5 minutes a very friendly Amber called checking in. She was very helpful and informative. She helped me figure out the perfect size unit I need. Informed me about insurance options and helped me lease the unit in a pretty quick manner. Ive looked around salinas and the gate access hours are the best in town closing access at 10 p. m. Happy with my storage choice.

Review №159

2017-05-13 18:01:52

Noreta is great she moved me in and later upgraded to a bigger size storage in just minutes! Staff is excellent, the gate hours are awesome and prices are very affordable and it all works out great for me Im sure it will for anyone else!! Thanks a lot extra space storage! U guys are great!!!

Review №160

2022-08-27 20:03:26

The experience was wonderful. Ms. Noreta Mendez showed very great customer service and joyful experience come rent here. 100/10

Review №161

2023-04-27 21:37:27

Hello...Great Service by Loreta. She Does Her Job Well. I RECOMMEND.

Review №162

2023-07-08 18:12:02

Such an Amazing Service By Noreta. Great and Humble Lovely Human

Review №163

2016-09-19 17:37:45

Amber & Noreta offer great costumer services & try to best meet your needs. The facility is clean,quite & safe . Ive had my unit since 2013 & havent had any problems & highly recommend to anyone who is looking to store their belongings.

Review №164

2015-02-28 01:25:55

Ive recently rented two units and the service and units are great! Erika and Lori have been super helpful, professional and personable. Facility is very clean and well lit when Ive come at night. I feel very good knowing my belongings are safe here and would highly recommend this facility to anyone needing to rent a storage unit!!! TY for everything!!!

Review №165

2022-11-05 18:11:40

My experience was wonderful. They are so very helpful and the price is perfect. I recommend Noreta !

Review №166

2020-05-16 21:17:07

Noreta at the Salinas facility was very personable. Top of the line employee! She was able to find us the best unit for what we had budgeted. The facility is clean and secure and I would highly recommend this establishment.

Review №167

2022-11-29 02:02:21

Great service Noreta Mendez Was Very Helpful And Explained Everything Perfectly To Me Definitely Would Recommend This Place !

Review №168

2016-10-22 18:53:28

This place is awesome. I was looking for a 10 x10 last minute and had the luck to find this place they got me in and even lowered my first months rent. Thank you for your great customer service. Ask for Amber she is great

Review №169

2019-05-23 01:32:36

First off i was greeted with great customer service and was welcomed right away. Noreta was very friendly and focused on helping us decide with storage unit size, price and location was right for our needs and made our moving process so much easier!

Review №170

2019-01-26 23:13:04

The staff is professional, polite, and helpful. They always answered my questions and were courteous with all the move-out date changes I called them with. I do feel the storage unit (10 ft x 20 ft) was a bit too expensive at $400 per month but its what I signed up for when I rented the unit. Thank you Extra Space for being there when I needed you.

Review №171

2023-03-20 19:18:41

Noreta was very helpful and professional. She was friendly and I was very satisfied.

Review №172

2019-06-29 19:35:04

Great service! Place is clean and organized. Store Manager Noreta has always been amazing, friendly, and accommodating. Easy to work with. Definitely recommendable.

Review №173

2022-07-26 04:03:25

Christopher was great and helped my friend get through her move out with ease! Will recommend in the future!

Review №174

2017-09-15 19:02:13

Great customer service. Noreta was great!! Will definitely will recommend to friends and family looking for a safe and secure place to store any of your items.. Thank you so much for making me feel safe by leaving my Rv in your care..

Review №175

2022-12-15 20:15:08

Noretta was awesome! Very helpful competent and customer service oriented.Thanks so much!!!

Review №176

2020-01-26 04:58:22

I got the unit on 1/25/20 in Salinas, CA 93907. I met with Noreta Mendez, who was very knowledgeable and fast in doing the paperwork, she showed me how to operate the lock and opening of the unit. She also made recommendations on which type of lock to use. Noreta, is a very, very sharp individual, courteous, friendly and professional. I recommend this facility to anyone who wants to rent a unit in a clean and very well organized environment.

Review №177

2018-03-08 01:32:15

Right away I knew that I was going to be renting a unit here Noreta was very approachable and helped us get exactly what we needed and shared great laughs and stories within the small amount of time that we were there. I definitely recommend this business and if youre looking for storage definitely find Noreta and you wont be disappointed.

Review №178

2022-10-04 17:09:04

Noreta Mendez assistance with getting the unit was amazing. She simplified the process. Great interaction!

Review №179

2022-12-05 20:45:01

Noretta is amazing always smiling and nice to us I recommend anyone who needs storage to come see her she is the best in the west

Review №180

2018-07-17 19:06:37

The manager called me right away, she sent info to location and very friendly when we got in the facility. That’s how you do business, making it easy and stress free. Def recommend go and see Noreta ✌️

Review №181

2019-08-21 16:58:58

Noreta at extra space storage is awesome. She is professional and good at explaining everything. At the same time, she personable and very easy to work with.The place is clean and very secure feeling.I would recommend this facility.

Review №182

2022-12-10 23:24:36

Terrific facility. Honestly one of the easiest to navigate Ive ever used. And Noreta in the office was very helpful and welcoming.

Review №183

2019-07-16 18:28:20

Noreta is such a delightful. She really got me what I needed and was very helpful in finding exactly what I needed. And the Salinas location was perfect. easy access and quiet. Clean and bright.

Review №184

2022-09-22 17:45:22

Where do I start? Well Noreta is beyond amazing, love her energy and so Nice to be doing business with her, I recommend Love her!

Review №185

2018-03-09 14:09:12

The customer service is amazing! The employees make me feel so warm welcomed. They are very helpful and know what they are doing. The prices are very affordable. The property is well taken care of and very sanitary.

Review №186

2022-10-03 16:53:52

Been delivering here for years for snap on and other businesses Noreta has been always helpful and accommodating never been a bad experience with her everytime.I recommended this place

Review №187

2017-08-09 22:35:41

Awesome place to go store your extra stuff. Place is quiet and safe. The manager Noreta is very friendly and always there to help, she make sure we get the right size and kindly explains the difference. Definitely love this place and highly recommend for anyone looking for storage.

Review №188

2019-12-07 23:13:09

Great service from Noreta! Will definitely recommend!Really wonderful talking to her she give lots of explanation regarding the unit. So then we got a storage unit.

Review №189

2020-09-15 19:10:02

Noretta has been amazing. Ill spare you the details, but she has gone above and beyond to help me and has done it all while being incredibly kind and warm.

Review №190

2023-05-10 21:01:14

Josue and noretta great people very helpful and have an outstanding customer service.

Review №191

2022-08-17 22:05:37

Noretta is the best I have my unit for awhile but now in the process of moving out and so far great experience!

Review №192

2020-05-29 19:23:46

We have been using Extra Space Storage for over a year and a half and it has been a pleasure working with them. Noreta is so friendly and helpful with everything we need. The area is always clean and kept up. If you are looking for great service and prices Extra Space Storage is the place for you!

Review №193

2020-06-03 20:51:49

Helped my Mother move, again. Ugh. Found Extra Space Storage! Thank GOD. Loretta the Owner/Manager is the Absolute Best! Really Happy and Proud ❤️ how my one and only Mom was treated. Thank You Loretta. Thank You for the Extra Space Storage Unit too!

Review №194

2020-06-03 21:06:34

Loretta at ExtraSpace Storage in Salinas is the perfect example of superior customer service! From the moment I first spoke to her on the phone and all the way through to the time I was able to find an art studio and home in Pacific Grove she gave excellent customer care and personal attention. Best of all she was fun to do business with and had great energy! If you need an expert, ask for Loretta!!

Review №195

2023-07-19 00:14:52

Noretta She was very professional and quite the the lady and delightful.

Review №196

2017-08-17 21:12:30

Noreta was amazing, she was funny, helpful, and very professional, I will recommend all my family and friends, thank you so much, we need more people like Noreta she made my day, thank you extra space for all your professionalism. Mr. Perry Ramirez

Review №197

2018-03-22 04:37:37

Excellent place! Reserved then got a friendly call from Noreta, days after I realized I needed another unit and she got me one exactly what I needed. She also suggested to get a bigger one storage instead of having two! Honest service and the place is well kept! Look for Noreta @extra space storage in Salinas. Thank you’

Review №198

2023-05-02 20:50:47

The office lady was very nice and explained everything thoroughly plus very helpful.

Review №199

2019-12-12 21:03:00

Amazing customer service . I was stressing over finding a storage because I wasn’t sure what size I needed or what exactly I needed and wanted. Then this lovely lady noreta helped me and showed me multiple storages to fill me and my mother’s needs. She was very helpful and makes me feel at home when I come by. I love the storage and the space that is provided. I will definitely recommend to friends and family.