Presentation on Map Reviews Nearby

Extra Space Storage in Citrus Heights

4.4 (172) 6230 Auburn Blvd, Citrus Heights, CA 95621, United States

Categories

Self-storage facility
Automobile storage facility
Moving and storage service
Moving supply store
Storage facility

Location on the map

Citrus Heights, Sacramento County, California, US

Phone: +1 916-726-7519
Site: https://extraspace.com/stora...

Opening hours

Monday:9:30 AM–6 PM
Tuesday:9:30 AM–6 PM
Wednesday:9:30 AM–6 PM
Thursday:9:30 AM–6 PM
Friday:9:30 AM–6 PM
Saturday:9 AM–5:30 PM
Sunday:Closed

Edit info

Total reviews rating 4.4

172 Reviews for Extra Space Storage 2024:

Review №1

2024-05-15 21:52:08

Great customer service! Ashley the store manager is a pleasure to talk to, she has a can do attitude and was super helpful, and answered all my questions. I feel like she really goes the extra mile to take care of you. The location is also very clean and well kept. Ashley was incredibly helpful, answered all of my questions. This was an incredible display of leadership and professionalism. You should definitely rent at this location, you’ll be well taken care of!

Review №2

2024-06-25 00:47:17

Alex was very nice, super informative and easy to work with! Helped me out p day and let me know all of my options. Lovely to work with, great customer service. Will absolutely refer this location and to Alex.

Review №3

2024-05-13 18:30:59

I recently rented a storage unit from Ashley, and I cant speak highly enough about my experience. As a first-time renter, I had a lot of questions and concerns, but Ashley was incredibly patient and helpful throughout the entire process. She took the time to understand my needs and helped me identify the perfect unit for my belongings. Her professionalism and knowledge were greatly appreciated, and I would recommend her to anyone in need of storage unit assistance. Thank you, Ashley, for making my first storage rental experience a breeze!

Review №4

2024-05-11 04:57:44

All I can say is CUSTOMER SERVICE AT ITS BEST!! Ashley helped me rent my storage unit and was efficient and infmormative. She honestly made my day. She deserves a raise and a promotion because whatever she’s getting paid is not enough.

Review №5

2024-05-28 18:48:18

Alex was super nice & helpful. He showed me the unit to make sure it was the right one to fit my storage needs. The facility clean & well managed.

Review №6

2024-05-06 04:46:18

I think so far it’s a better space because of its wider doors and hallways. I like that I can enter with my code and exit without a code. I appreciate the doors going into the hallways don’t have a code for easy access. Thank you

Review №7

2024-06-22 23:13:16

Alex was extremely helpful and friendly. We are more than satisfied with the service we received today.

Review №8

2024-06-22 23:57:50

Very quick response to my reservation. Alex answered all the questions I had, and even some I didn’t know I should ask. Great service

Review №9

2024-05-08 20:26:04

Ashley was a delightful and very helpful on getting me moved into my unit and made my moving process a 5 star experience. Top employee customer service. 👍🏻🤩

Review №10

2024-05-22 19:48:10

This is a very clean facility. I have never had trouble or encountered anyone hanging around. Well maintained and safe.

Review №11

2024-06-22 23:13:05

Alex was a great help with getting us the storage unit that we needed. Highly recommend!!

Review №12

2024-06-18 12:07:42

Alex and Davon were both very helpful. Told me what services were available but did not try to upsell anything. Very pleasant experience.

Review №13

2024-01-27 01:21:47

Ashley was friendly, informative and honest. She helped me get the best size for the best price! I was i and out with a new unit quickly.

Review №14

2024-06-10 18:47:41

Alex is super polite, friendly & helpful with all your storage needs. Go see him today for the best rates!

Review №15

2024-06-22 17:33:25

Alex Arbios was very helpful and answered all of our questions. Highly recommend!

Review №16

2023-12-12 17:50:49

I reserved a 16 box truck online, then Sat 7am, I arrived at Enterprise Truck Rental on Auburn Blvd. I was greeted by a lovely young woman, Briana. She simply lit up the room with her smile, her energy & her enthusiasm to ensure that I was thoroughly taken care of. I was treated better than any other rental agency, and the reason lay square in Brinas feet of Brianas court! Excellent in following instructions, has poise and common sense. And a great smile! Briana recognized my rental was considered Commercial therefore a credit card, not an ATM Visa could be used. I must have looked upset when she chimed in with good news. I could rent a regular all enclosed moving van similar in sq footage, and best of all, it was less money, super comfortable and I would be the first person to drive it, brand new! After we got the contract handled, I asked if she had any moving blankets I could rent, and a step stool so I could get into and out of the van. Im crippled and can barely move. She quickly returned with a brand new lightweight 3xstep stool, a couple moving blankets, protecting my furniture and the floor of the van. Then she presented me with a roll of wide tape, a heavy duty box cutter! All done on an honor system, and you bet I brought everything back. Even called to confirm it.Briana was, simply put, ideal at customer service, and Im willing to bet that shed make a pretty fine Director of Sales or be a producer of advertising, focussing in on the dawn of a new era of car and truck rentals. Enterprise used to be considered cheap, and you got exactly what you paid for: a tiny car that usually worked .With this new direction Enterprise Truck Rentals has taken, investing in a fleet of brand new vehicles and hiring a star like Briana, you can count on me being a lifetime dedicated customer!****Go Briana!******Keep up the great job, Enterprise!**5***** RATING!

Review №17

2024-06-18 01:32:46

I went to the wrong location and Alex was super understanding, after hours, he took the time to helpe as I frantically lol need storage today have paid but not accessed code nor right storage facility 😆thanks for your patience as well help alex

Review №18

2024-05-21 17:36:16

The service was perfect I love Ashley

Review №19

2024-04-03 00:48:20

Jordan and Ashley have the best and most wonderful customer service!My wife and I have used this storage facility for close to 2 years now and we never had any problems with accessing our storage, having questions answered, or getting help when it comes to connecting us with junk removal companies!Thank you for being so helpful!!

Review №20

2024-06-10 20:26:46

Alex Arbios was really great. He helped me when I went in to discuss my storage.

Review №21

2023-10-22 13:06:21

The staff is fantastic! IAshley is the best, very helpful, funny, she awesome. The manager is also very nice.! I couldn’t be happier with service I have received, easy process to rent, I fill safe with my stuff being there, it’s clean . I would recommend it to anyone. Thanks for being so awesome!

Review №22

2023-11-21 01:56:07

I had some changes to do to my brand new storage unit. I not only got a great help from Jordan but a quick response to my concerns. I had to go back to the office to sign a new agreement. I was helped by Ashley, she was kind, professionals and very helpful. So far this seems to be a great experience.-----------------------------------------------------------------------------------------------------Update: My experience with this storage quickly changed. This time I want to express my dissatisfaction regarding my recent experience at this storage facility.On November 20th, I visited the facility with the intention of securing some valuable equipment. To ensure the safekeeping of my belongings, I customized my insurance policy accordingly.Regrettably, I discovered the hasp provided on my storage door is outdated and cannot accommodate the heavy-duty padlock I wish to install. I feel this is a vital issue that needs the management’s immediate attention. I have previously experienced theft at another location when relying on the disk padlock. Consequently, I have reservations about using such lock mechanisms again.Contrarily, I was charged for an unrequested disk padlock and was under the impression that there would be a prompt replacement of the hasps. However, I was informed today that this might not happen until next year. This delay can potentially compromise the security of my stored items.Due to these concerns, I now find myself in the predicament of having to explore alternative storage solutions that provide the level of security I require. Despite the facility appearing secure, I am cognizant of the unfortunate incidents that have occurred there in the past.

Review №23

2024-03-20 16:11:39

Great location. Easy check in to start the account. Clean facility. Would recommend!

Review №24

2023-06-15 20:24:40

Jason was very helpful and courteous even with all my continuous questions. Jordan the manager was friendly and welcoming. I use Extra Space Storage in Baltimore and was received great customer service as well!

Review №25

2024-06-27 19:49:12

Super Helpful Super nice Super Kind I appreciate Alex Arbios

Review №26

2023-06-06 18:31:57

Jason is as wonderful today, not only did he give us proper directions but he also offered us water as he did see us having a hard time. He was excellent. I will give him and his company five stars. Come try this location out!

Review №27

2023-04-28 01:18:22

The customer service provided by Jordan was excellent he was thorough when answering our questions. He showed us several options and was patient and polite! All of the spaces were spacious and clean and we got an excellent deal!! I would definitely recommend!

Review №28

2023-10-12 22:29:26

I would highly recommend ExtraSpace Storage in Citrus Heights! From the moment I walked in, the asm named Ashley showed a genuine interest in my situation, making certain that the unit size/price personally fit my needs. She communicated clearly, ensuring I understood the rental agreement before signing it. With a blend of patience, empathy, and active listening Ashley provided exceptional costumer service creating a 5 star experience 🤩👍🏼

Review №29

2023-04-07 00:16:17

Everything from reserving the unit online, and moving in, to eventually moving out was really easy. Customer service was really great as well. I only moved out because I didn’t realize I had gotten an online special and about 6 months later the rate increased. Since I didn’t have that much to store, I decided to find places at home. Never had any issues there. Jordan was very helpful!

Review №30

2023-12-31 01:05:06

This is a clean, safe, reliable and easy in/out facility. The staff are friendly, helpful, and courteous. I highly recommend this facility.

Review №31

2023-06-10 18:03:26

Jordan and Jason has been such a great help getting me into a 5x5 storage. Was very easy to transfer my storage over to a 5x10 for a bigger size. Very clean storage area and great hours to be able to enter the facility. Very happy with my decisions to store my life belongings here.

Review №32

2022-11-28 15:14:55

I arrived with a pay by the hour moving business ($130) in desperate need of a short-term storage facility. Jordan was outstanding. He was quite nice and immediately had a flat ready. I was in his office for a total of 15 minutes, and he accelerated my needs so that I wouldnt have to pay for additional relocation expenses. I dont anticipate that this will always happen for everyone in a hurry, but Jordan was amazing in my experience. Jordan, I appreciate you being understanding of my requirements and my urgency. I value you and the way you treat customers.

Review №33

2022-10-27 19:19:10

Jordan is simply the best representative to work with. Hes understanding to the needs of his customers and doesnt just treat people as customers but as actual people. I had a couple snags in some payment issues, and he helped immediately to resolve the issues at hand. I recommended this facility based on his customer service alone.

Review №34

2022-10-08 05:57:10

I showed up in desperate need of a temporary storage unit and was accompanied by a “pay by the hour” ($130 ) moving company. Jordan was phenomenal. He was more than accommodating and had a unit available right away. He expedited my needs so as not to incur additional moving charges and I spent a total of 15 minutes in his office. I don’t expect this could happen every time for every person in a rush, however, my experience with Jordan was exceptional. Thank you, Jordan for expediting my needs and understanding my rush. I appreciate you and your customer service.

Review №35

2024-03-02 23:31:22

Carla was amazing and incredibly knowledgeable as well as friendly. She was a lifesaver!

Review №36

2023-07-01 03:23:40

Jordan and the team at the Citrus Heights location have been wonderful to work with. They are responsive, helpful, and focused on creating strong, positive working relationships with their customers. Its been a welcome change when Extra Space took over the facility!

Review №37

2023-04-22 21:28:23

Stopped by needing short term storage .Jordan was very welcoming, friendly and down to business! We were in and out in short order, space to meet our needs. Super appreciative of his superior service! He was very informative about rules of the facility ! Highly recommend this facility!

Review №38

2022-07-26 22:17:04

Josh is the new manager. Shortly after I rented space here Extra Space took over the property. I didnt know that would be happening so it made me a little nervous but the whole experience has been wonderful! Josh is very very helpful and always goes the extra mile to make his customers happy. The property is cleaner and I feel very safe leaving my belongings there. Easy entry and exit and they always answer the phone even! Who actually does that nowadays? Josh does. Thank you Extra Space!Oh and their rental rates are very reasonable too!

Review №39

2022-06-22 00:24:45

I was moving and realized at the last minute that I would need to rent a storage unit for a couple months. It was 2am when I rented the unit online. I stopped by shortly after they opened to find the unit and make sure it was ready (they tell you that the unit will be available in 24 hours and it had only been about 6 hours). They didn’t have a lock at the unit yet but asked when I’d be back with my stuff. When I got back an hour later, the unit was ready for me. They were very helpful making sure that the unit was available for me ahead of their 24-hour setup window.I was able to drive up to the hallway leading to the unit making it very convenient to access. The unit was clean. The area seemed secure.They send payment due reminders, which I would think is standard but I had another unit with a Extra Space Storage in Washington state and they did not send reminders or monthly bills.When I closed the unit, they made it really easy so close it.The few times that I interacted with the employees, they were just nice and helpful. I would recommend them and would do business with them again.

Review №40

2023-10-16 23:59:26

Great service! Friendly staff. Jordan is awesome! Very thorough and answered all my questions. Location is clean and tidy.

Review №41

2023-11-02 18:00:13

Clean. Quiet. It was a week day and the facility wasnt super active which is nice. Cameras all over the place. Office staff went above and beyond. Rates are at a price you cant beat.

Review №42

2022-11-13 23:00:17

Jordan helped us both with finding the right storage location thats best for us, but also with finding the most suitable size unit for our things. He was so great and knowledgeable, we decided not to wait and got straight into signing up that same day! Thanks so much for all your excellence Jordan, you are a pro!!!

Review №43

2024-05-16 07:57:24

Ashley is professional and very intelligent lady, thanks for your help.👍👍👍👍👍

Review №44

2023-06-19 23:24:29

Put my stuff in storage in 2017 and moved to Pennsylvania. My stuff was pretty well kept and they always worked with me on making my payments from Pennsylvania before they had a website for payment. They worked well with me when I had to move my stuff out of state and are always very helpful and in a good mood.

Review №45

2024-05-16 20:04:52

Best costumer service Thank you to Ashley and Brayden

Review №46

2022-08-15 23:17:00

Just moved to Citrus Heights from the San Mateo and our house needed emergency renovations. Thank god for Jordan! Helped me with getting a storage that was the best fit for my furniture and was so informative. I would highly recommend this location. Cameras everywhere and I felt my belongings were very safe. Thank you Jordan!

Review №47

2022-10-19 14:34:18

Great customer service, long and convenient hours to access storage, clean units and property, all around great place to have a storage.The manager Jordan Burkhardt was professional, attentive and knowledgeable, he provided an outstanding customer service. The management team was attentive and provided always great help and information.Very happy with our interaction and support that we received from the local team at Extra space storage. Our experience with Extra space storage on 6230 Auburn Blvd Citrus Heights has been excellent! Highly recommend! If you are looking for a safe and clean storage facility, this is the place for you.

Review №48

2022-08-27 01:08:27

I never thought in my life I would have to get a storage unit, but can I tell you that Chaneisa and Jordan both made the process so easy at Extra Space Storage. Customer service was amazing. They were so helpful with knowing the sizes of the units to the pricing!! A+ thank you so much my anxiety was through the roof and you turned it into a smile!! Easy as 1 2 3!! Thank you!

Review №49

2023-04-13 18:06:57

Great customer service from the Manager Jordan. He went above and beyond to make my moving out process go smoothly. I will go out of my way to utilize this storage facility if I ever need to use one again!

Review №50

2023-08-01 23:49:32

Definitely recommend, Jordan made the process really easy for signing up, moving out, and answered all the questions I had. No issues at all!

Review №51

2023-05-05 18:07:27

Jason was very helpful during a stressful time of moving in a rush. I appreciate his professionalism and positive attitude during the initial move-in process. Please be sure to let Jason know that his kindness is appreciated.

Review №52

2023-04-29 19:52:04

Really good price, tried shopping around for storage but none of the other places were as nice or affordable as this place. I heard they recently changed ownership, so I was lucky to find Jason and Jordan when I needed a storage space. Would recommend.

Review №53

2024-05-31 19:20:33

Alex was the best thank you so much !

Review №54

2023-02-05 17:33:01

I called and got help over the phone and it was so easy. I appreciate the extra space staff because they answered all my questions and concerns. The property was superb. Everything was clean and easy to find. Special thank you to Chaniesa for helping in person and over the phone.

Review №55

2023-02-28 02:04:12

Jordan is so friendly and knowledgeable! Hes always working when I am here too and runs a tight ship! Happy to be storing here knowing hes running the show

Review №56

2023-01-18 01:34:34

Jordan the manager was my service rep & he was really awesome. He was very informative and made it a very easy experience. I normally hate getting storages and it just became something super easy. Thank you Jordan!!!!!!

Review №57

2023-01-03 20:54:34

Jordan helped us get all set up and was awesome during the whole procedure. If you come to rent a storage at this location I highly recommend working with him.

Review №58

2023-01-22 19:04:44

Unit was a bit messy? Some cob webs and leaves scattered about. Facility was getting a new coat of paint and the unit numbers were replaced with little strips of blue painters masking tape with numbers scrawled onto them with a sharpie . I was not able to read them from the confines of my vehicle and had to get out to read them. I got frustrated and went to the office. There I met Jordan he wonderful and very eager to help, explained to me what was happening and did everything he could to help 🙏

Review №59

2023-08-23 17:20:36

Jordan is awesome! had answers for all my questions asked, very responsive and patient. would recommend for all your storage needs!

Review №60

2023-04-29 23:34:18

His name was either Jason or Jeremy but he did a good job. I needed my information and he was very professional, polite and quick

Review №61

2022-12-09 18:44:01

Staff is very helpful and friendly. I dont usually bother with reviews unless I have a really bad experience but it was very nice to have a really good experience and figured I would give them the credit they deserve!

Review №62

2022-07-03 00:27:39

Extra Space Storage Citrus Heights, California - Absolutely horrible management. I experienced the same thing as a reviews. Theyre very nice. I explain my needs what I would be doing. I have been bothered and given rules regulations verbally that arent totally the opposite of what I was told before I rented. The worst non-professional. Nothing but lies, harassment, disrespect, threats. I would never recommend anybody to use this place this business. These complaints to the same all over the country. They dont care about their customers, they wont give you any paperwork, there are no rules and regulations except not to follow someone else out without using your gate code, yet they make up the rules as they go along. I say rules, they change the terminology from Rules regulations guidelines even a dress code.Are threatened with eviction. Additionally the access to the storage units is very narrow today. There was three storage for 4 with stuff completely blocking everything and blocking me in. When I try to talk to a manager or CEO or anybody in the company they passed the buck. They change the name of the manager and say, Oh thats the manager from the other building the other unit. Its not worth wasting your time dealing with these people. This company, the employees and management are absolutely horrible after you pay.It will not provide paperwork for my rules and regulations. Even if you asked all they will give is a receipt. Stone end up getting played by these people or this business Extra Space Storage. There should be a class action lawsuit or I will file a lawsuit myself. I have recorded their rudeness also threats also have video. Peoples claim for a lawsuit against this company. Its not just hardship when you leave. But the total lack of giving accurate information guidelines receipts that in itself is not legal. Not alone threats and intimidation harassment and the upset, its unbelievably HORRIBLE!

Review №63

2023-10-20 05:13:11

Ashley Arauz was very helpful and polite she differently meet my need and over extended her self to be helpful. Thanks Alhley

Review №64

2022-08-23 00:34:15

Nichole was very professional, personable and nice.The price was good, and she took ou out to see the unit.I would recommend your company to a friend.Les Harris

Review №65

2022-01-27 19:04:01

The manager Frank and the employee Beverly are trash. Beverly had an okay attitude but accused my mom of cutting the hinges off with pliers ? When I asked for video surveillance, there was none proving it was my mom. They said they know what day and time it was around. Frank was the reason Im writing this review . Once we walked in he accused my mom of loitering in the storage unit that she pays for, he didnt even welcome us, he just asked what we wanted . When I asked for his name, he refused and was being hostile. He started to visibly get angry, asking me why I wanted his name. Finally, he gave his name and said I can call and complain to whoever I want. Im giving three stars because of one employee, unfortunately, I do not know his name but Ive dealt with him before and he is very nice and welcoming. If I could give zero stars for todays experience I would, but Ive had good experiences here in the past but not with the two mentioned above.

Review №66

2023-10-06 23:47:05

Very helpful, exceptional service. Employees are very nice and are always pleasant to speak to.

Review №67

2022-07-18 22:18:04

Great employees there. All helpful and knowledgeable. Never had any issues, easy to pay, very secure. I totally would recommend this place to anyone

Review №68

2024-06-08 17:22:36

Great place highly recommend it!

Review №69

2023-03-11 16:53:24

They were very helpful and accommodating. They explained everything to me thoroughly and didn’t rush. I love my storage space.

Review №70

2024-06-06 23:57:52

Great service would recommend

Review №71

2023-11-12 00:21:13

Ashley’s service was great. Very helpful. Got the job done.

Review №72

2022-09-03 19:42:38

Absolutely fantastic service. The storage spaces are very clean and wonderful to use. The staff is very kind and easy to work with on dates of movement and other such things!

Review №73

2016-03-23 21:52:19

I love this place I have been using them for the past 2 years. Although it is a little pricey I am more than willing to pay I know my stuff is safe!! But the best thing is I am safe when I come and go to my unit!!! I have never been on the premises and had to deal with tweakers working on their cars looking around corners to see who may be lurking as I did at the last place I was at!!!! ALWAYS FEEL WELCOME IN THE OFFICE AND I AM SO GLAD I FOUND THEM....THANK YOU FRANK AND STAFF!!!!!!

Review №74

2021-06-16 13:28:40

This place is really managed poorly have no respect for personal space or privacy of you or your unit..., continusly sneaking up on customers to try and see what the person has in there paid for unit, disrespectful and abusing there ability to take units away on false accusations an on late payment. Straight lie to customers about there true robbery rate or how often it does take place... then charging way to high of a price .. short hours every day making it unaccessable and un available during cool hours of the day and also no climate control. Completely a bad experience every time .

Review №75

2023-02-17 22:47:35

Jason was so nice, helpful, and quick . He didn’t hesitate to get up and greet me and also showed me a unit That I did lease after

Review №76

2021-10-31 19:28:05

Beverly is horribly unprofessional. Aggressive, condescending, rude, and confused about all their policies. No idea where they hired her from but BIG mistake. She really reflects poorly on the management and the whole company.Ignore reviews saying the lady at the front desk is so sweet. That was Sheree. Sheree is GONE! Beverly is new. Beverly has no people skills and has no business working here - or anywhere else in customer service. One of the least qualified people for the job you could imagine.

Review №77

2024-05-09 06:01:47

Very helpful, and accommodating to my needs

Review №78

2023-06-28 19:41:45

From January 1, 2011 until today June 28, 2023 my experience has been fantastic. Thank you Sheila Garnett.😊

Review №79

2014-08-28 03:57:15

We had a wonderful experience. All of the employees were extremely helpful. They were wonderful with my developmentally disabled clients. No amount of questions or extra help requested were ever a problem. They were very accommodating with the storage rental and truck rental too.

Review №80

2022-07-27 22:25:09

Shaneisa was very efficient and lovely. She took care of more than I requested and made my day alot easier. Definitely an asset and a lady. Thank you!

Review №81

2023-05-20 23:37:37

Friendly staff, clean property, they even called to alert me that I had not properly secured the lock. Great service, thanks!

Review №82

2022-08-23 23:42:14

Had such a great customer service from George and Shaniza! Both helped very quickly and very nice ! Loved the place, clean and comfortable!

Review №83

2024-06-07 00:00:06

Great customer service.

Review №84

2022-12-28 00:50:23

Chaneisa and Jordan were very helpful. Excellent customer service. They are the best recommend them every time

Review №85

2021-10-31 22:12:48

I came toThe Mini Storage about 2 years ago. After my mobile home was broken into and they stole my Cadillac converter at Armor Mini Storage. Beverly has been such a great help I would recommend this storage to family and friends and everyone who needs a safe place to put their belongings. Thank you Beverly.

Review №86

2023-10-19 22:24:11

Ashley was a huge help. She answered all my questions and concerns. Great customer service.

Review №87

2023-06-29 23:22:31

Friendly, helpful and informative staff. They are always helpful and pick up the phone whenever you have questions.

Review №88

2024-06-08 17:19:04

Excellent customer service .

Review №89

2022-07-15 02:52:45

So far, so good. Excellent customer service today, in person, with Crystal at the 6320 Auburn Blvd. Location. Very helpful and patient. Thank you.

Review №90

2022-12-28 03:13:16

Chaniesa was very helpful. She got me a unit and a lock all over the phone. Great service.

Review №91

2022-12-24 00:07:48

My experience with Extra Space Storage was very positive, and I appreciate that. Jordon and Chaneisa were very helpful, and I got the perfect storage space for what I needed.

Review №92

2016-03-09 01:21:22

At the auburn blvd location i had THE WORST experience. I rented a uhaul on 3/7 and had a return time of noon on 3/8. Unexpectededly my grandmother whom i take care of passed away the morning of 3/8 and for obvious reasons we were not able to return the truck until around 3pm. We called the office to let them know about the return situation and, after multiple attempts, we left a message. When returning the keys to the office, the employee, Frank, he was not only disrespectful, but showed absolutely no empathy for our loss. He then proceeded to charge me for an additional day and an eighteen dollar fee for not refilling the gas but did not let me take the truck to fill the tank and use it for the additional day he was charging me. This is, by far, the worst customer service I have ever received. Frank is not only unprofessional, he lacks the people skills required to work with the public. On the other hand, Jerry, the employee that rented the truck to me, was very customer friendly and very professional.The encounter with Frank was appalling and unexeptable. I would like to bring this to the companys attention and need some sort if resolution to this matter.

Review №93

2022-12-21 02:28:34

Jordan Burkhardt was very helpful and friendly and took care of what I needed in a very swift and friendly manner, he deserves employee of the month

Review №94

2017-12-29 21:30:16

This is the best storage place Ive ever rented from. I have had no mice or rat or roach problems . The staff has always been great even when i was being difficult they accomadated me greatly .Tiger storage they steal from there clients in Rio Linda was the worst.

Review №95

2023-07-01 20:52:49

Jordan was a big help to me and walked me through the entire process was a professional and answered all my questions

Review №96

2019-06-26 13:25:45

Picked up a uhaul here for moving and they gave me less than a 4th tank of gas in it. Not cool. If you are going to charge people a premium if they dont return the tank with as much gas as they had at the start at least fill up the gawd dang tank!

Review №97

2018-09-04 05:12:26

I have been a patron for years. The unit started at $56 and has now quadrupled in price. Late fees are ridiculous. Frank and Jerry are great to work with. The management and others are horrible.

Review №98

2023-08-04 18:44:41

Have been with this storage for about 11 years, they are great. Highly recommended!

Review №99

2019-02-02 18:09:31

Website advertises first 3 months special. When you go in we were told that was subject to availability, they only have one size we needed so that special is not offered. The old man had an attitude that was insane and screamed, We dont want to help you! Go somewhere else!. So we did. Paying $10 more a month for a little respect is a-okay with me!

Review №100

2024-05-31 19:19:11

Nice guy extremely helpful

Review №101

2023-02-23 00:47:20

People were friendly very well managed business always kept clean organized, and safe location.

Review №102

2022-10-27 03:28:26

Amazing customer service. Worked well with my move in dates and were very nice.

Review №103

2024-01-27 02:33:48

Awesome customer service, Ashley

Review №104

2024-01-18 18:13:43

Friendly, Clean, On Point & Great Pricing!!!

Review №105

2023-01-28 03:36:36

Very happy with my choice for storage. Staff helpful, facility clean, easy access.

Review №106

2024-01-29 17:37:08

Customer service is exceptional!

Review №107

2023-05-20 20:56:44

Great staff facility is clean and nice I now have two units here

Review №108

2020-04-19 22:23:49

The lady who works at the front desk is so frickin nice!! I know its just a storage place but her sweetness is something to look forward to when making a payment every month!

Review №109

2022-07-09 22:10:08

Excellent service from Jordan. Great customer service skills. Would recommend this storage highly.

Review №110

2018-01-18 00:33:49

I had a storage there there were cool but when it came down for me to let them know i was vacating after i paid my stoage now they do not want to pay partial back to me...buts its fine i will be contacting tjem very soon....i will not be returning back there....

Review №111

2022-12-10 00:08:09

Chaneisa was awesome helping me out to find the best price and size unit i needed. Thank you for your help

Review №112

2022-08-24 16:54:25

Great prices, great service, kind and respectful employees. I chose Extra Space over multiple other facilities.

Review №113

2022-12-03 22:55:33

Jordan has been cordial with customers, hes super awesome

Review №114

2022-07-07 20:58:35

Awesome team awesome customer service they explained and broke everything down step by step it’s affordable and it’s open late which is great

Review №115

2023-03-21 03:04:51

I paid under $100 when it was Mini Storage. When Extra Space bought it, it did not take too long for them to raise my rate to around $250 for the exact same storage. I dont recommend this GREEDY company to anybody.

Review №116

2022-09-20 22:34:54

Friendly, competent and useful assistance in meeting my storage needs was my experience.

Review №117

2023-05-08 11:31:27

Great customer service big clean unit extended hours

Review №118

2023-12-18 19:48:56

Amazing customer service from Ashley!!!

Review №119

2022-12-23 20:59:58

Chaneisa was very helpful and informative! Overall a great experience.

Review №120

2019-07-21 05:05:19

Just a great facility, whether youre renting a U-haul or storage space the staff is friendly yet professional.

Review №121

2018-09-13 04:40:12

I rented for over 3 years, staff is very nice, knows your name when you come thru the door.

Review №122

2023-01-09 23:34:04

Very helpful! Straight to the point and answered every question we had in a quick manner.

Review №123

2019-07-01 06:42:08

Been storing at Mini Stor for years off and on. Great staff. They are always friendly and helpful.

Review №124

2023-02-28 01:14:23

Jordan was very polite and helpful. Thanks again

Review №125

2016-08-16 19:06:44

Really nice people, great location, mostly convenient access hours, clean storage units, excellent prices.

Review №126

2017-03-20 20:29:03

Arrived at 1:12 to pay my bill and says on door out to lunch untill 2:15 how long of a lunch these people need over an hour is bullshit and the person was just sitting on computer couldnt just open door and take my payment that would take 1 min

Review №127

2019-11-04 22:57:24

Absolutely horrible!!!! The gate will lock the code doesnt work and no one here to help you! Your stuck in!! No one answers the phone! Absolutely horrible service!!!! Disgusted with the service for what I pay to be here!!!!!

Review №128

2023-04-13 17:42:02

Property and units are clean and the staff is always friendly.

Review №129

2024-07-01 20:16:27

Appreciate the team

Review №130

2017-12-31 23:21:13

Staff is really cool. Plus, my stuff is safe. Great price.

Review №131

2023-01-04 21:01:33

Very nice, knowledge team . Helped a lot . Solved the problems on the spot . Thank you !!

Review №132

2023-06-30 20:14:11

Great service and friendly staff!

Review №133

2022-10-05 00:14:38

Stays open late so you do not have to rush after work.

Review №134

2022-05-27 16:16:01

Staff is very informed of policy and procedures. Very personable.

Review №135

2022-02-12 23:15:24

Very affordable storage units. Clean and well kept.

Review №136

2022-12-15 21:50:58

Jordan was very friendly and informative.

Review №137

2022-08-28 16:37:51

Helpful staff, well kept and clean location.

Review №138

2022-08-24 00:53:00

Bought a unit . Staff is extremely helpful !

Review №139

2023-01-11 02:24:12

I already did. Everything was great

Review №140

2022-10-10 01:10:27

Best place to store your belongings in a pinch.

Review №141

2020-07-28 18:30:04

The manager is great and very detail oriented.

Review №142

2018-10-23 17:56:37

Expensive, walls have screw holes on exterior walls, my unit was broken into...

Review №143

2020-02-05 19:45:37

I love this place so much I live there with my husband

Review №144

2019-02-10 19:42:42

Very nice guys. Good price$

Review №145

2021-08-17 05:12:27

Friendly and nice staff. Easy access

Review №146

2019-06-21 04:43:41

Staff is great and prices are fair

Review №147

2017-06-17 07:05:23

Good prices. Not many rules yet still maintained.

Review №148

2023-05-31 00:14:36

Very helpful and great!

Review №149

2023-02-07 15:26:38

Its been amazing

Review №150

2023-03-01 03:53:37

Jordan was very helpful

Review №151

2022-07-27 00:38:45

The customer service was bar none the BEST!!!!

Review №152

2023-01-06 19:17:10

🤗

Review №153

2021-12-25 17:21:01

God forbid you need to access your storage on a holiday

Review №154

2023-01-14 19:39:57

Wonderful customer service

Review №155

2023-05-28 23:19:00

Dont know yet

Review №156

2019-05-14 00:45:54

Rented uhaul very helpful

Review №157

2020-10-15 14:50:11

Clean and very good rates

Review №158

2017-03-28 13:33:35

The people are friendly. And convenient

Review №159

2018-12-05 18:07:42

Only complaint is that its not 24hr

Review №160

2021-07-25 03:11:15

Nice guys

Review №161

2019-10-20 05:01:36

Mini storage at its most functional

Review №162

2021-10-21 21:20:18

Great place for storage!!

Review №163

2019-05-16 00:42:03

The people where very helpful

Review №164

2017-11-22 17:27:30

Clean storage and friendly staff.

Review №165

2019-04-20 16:20:02

Not sure

Review №166

2018-07-12 22:42:10

Clean cut Movers

Review №167

2019-08-02 07:23:14

Good people

Review №168

2019-06-20 04:27:06

Too expensive

Review №169

2018-10-11 04:35:58

Nice place

Review №170

2024-07-06 00:21:33

Alex did great after the phone agent messed up on several things.

Review №171

2024-07-04 18:50:20

Code did not work on gate, no one in office when they were supposed to be. Called and they sent someone from a different location but they couldn’t figure it out. We had a rental truck and luckily someone else let us in! This was our first time using, hopefully not a sign of things to come.

Review №172

2024-07-04 00:11:02

Paula was amazing great service and had a ear of compassion