eon Technologies, Inc. in Alameda

Review №1

2017-06-12 20:04:20

I must say I am surprised by the negative reviews here. I used Yelp when I researched computer repairs last year. Eon has excellent reviews over on Yelp and my experience with them supports those ratings. I have now used Eon twice and both times I was very satisfied with the service I got from Zach. And receptionist/owner/whatever Barbara is always pleasant, though she understandably needs to defer to the techies to answer any questions. I found their flat rate pricing of $130 to be fair for the amount of work they did for me, the two times I used them.

Review №2

2017-10-01 00:29:14

Great! I recommend! This company has been in Alameda since the 90s and the people are friendly.Our business, Montessori Elementary School of Alameda (MESA) needed help with our wireless network setup. The network was slow, unreliable and we really were not sure what was going on. The actual owner of Eon Technologies came to our site and spent hours with us going through the whole setup (which was basically a mess. Labyrinths of cables) and found a router that was not even being used.Eon technologies was a lifesaver for our business. Since the beginning of the school year is in full swing, we needed Internet throughout the campus for the students as well as the administration staff.We are keeping in touch for help at our other campus and expect similar results.

Review №3

2021-04-07 21:57:51

I called to see if I could bring my laptop in because it stopped working when I tried to open it. They took me in, assessed and problem-solved the issue and were able to quickly repair the computer. The staff was professional, helpful, and friendly. They will definitely be my go to for technology support in the future.

Review №4

2017-06-06 20:05:56

I wanted to make a more recent review here, since the two other reviews are several years old:Eon Technologies is one of the worst IT companies Ive ever worked with.A)They do not communicate effectively about the status of work requests; they do not email or call when they say they will.B)They were in charge of IT for an office with one server and four terminals yet did not properly set up our server, modem or router to be more secure, but instead left our equipment partially set-up, with the same default passwords and settings that left us open to attacks for years. (You know, like on Linksys routers, the default username is admin, default password admin [or sometimes no password at all,] and Comcast modems have default username of cusadmin and default password of highspeed; which are all very easy for someone with half a brain to find and use to deal a crippling blow to sensitive [client] data if they just pointed at our public IP address.)C)We called them several times for the same issue (connectivity to network resources), but they were never able to fix in the years we did business with them what I fixed in a day (all I had to do was assign IP addresses.)D)I fired these guys, and asked for all things and information regarding the products and services we bought from them, or had them service; Vincent, the technician sent me a list of things, one of which was a subscription that they just recently sent us an invoice to renew, like we were actually going to pay them. Come to find out, we were subscribing to a internet security product under their license, that Eon Technologies was supposed to MANAGE for us. But, lets be honest, if they werent paying attention to simple things like setting up a server correctly, or to keeping our networks safe by using non-default passwords and settings, Im entirely confident saying I dont believe they were even managing that side of our service either.E)Barbara, the receptionist who answers the phone is rude. When I went in in person she was even ruder. Personally, I dont like the woman at all, and Im happy--OVERJOYED--that I dont have to deal with her anymore. But YOU should believe me on this one. Barbaras customer service skills are non-existent at worst, and very poor at best.F)I would STRONGLY recommend you hire ANYONE ELSE. Because Eon Technologies will not take care of you.

Review №5

2021-02-22 01:22:22

Brought in my imac. Vladimir called me after his analysis with suggestions for updates/repair. The issues were addressed, resolved, and he also performed a thorough health check. Very professional, prompt, and reasonably priced. Happy to have used their service.

Review №6

2022-09-23 06:47:51

Fareed, in their Walnut Creek location, is top notch. Very intelligent and gets the job done the first time and is very efficient. Highly recommend.

Review №7

2019-01-03 19:03:17

I work with Barbara and Robert on a regular basis and have opted to renew a contract with Eon Technologies as they have been reliable in providing specialized assistance in printer repairs when we need outside help.

Review №8

2019-08-05 15:55:01

BE CAREFUL!!! I Just received a fake check from a scammer with this location on it. Im going to call and see if they are legit and why a scammer would use their address. I put 4 stars because I dont know their company but needed to write this review. Why are they associated???

Review №9

2022-07-28 15:20:18

They made repairs and didnt charge me for not being able to fully repair my laptop. I gota discount because the laptop is old.

Review №10

2020-07-29 16:07:11

Very straightforward and honest problem evaluation and least cost solution with options if you want to spend more.