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Envision Toyota of West Covina in West Covina

3.9 (199) 1800 E Garvey Ave S, West Covina, CA 91791, United States

Categories

Toyota dealer
Appraiser
Car dealer
Car finance and loan company
Car leasing service
Used car dealer

Location on the map

West Covina, Los Angeles County, California, US

Phone: +1 626-859-7400
Site: https://toyotawestcovina.com/

Opening hours

Monday:8:30 AM–9 PM
Tuesday:8:30 AM–9 PM
Wednesday:8:30 AM–9 PM
Thursday:8:30 AM–9 PM
Friday:8:30 AM–9 PM
Saturday:8:30 AM–9 PM
Sunday:9 AM–9 PM

Edit info

Total reviews rating 3.9

199 Reviews for Envision Toyota of West Covina 2024:

Review №1

2024-04-26 21:31:48

I wanted to share my recent experience at Envision Toyota of West Covina with you. It was truly exceptional.I reached out regarding a RAV4 2021 with 50,453 miles through their website, and to my surprise, within minutes I received a response from Ivette. This level of promptness and attentiveness was unparalleled to any of my previous inquiries at other dealerships.After test driving the RAV4 within an hour, I knew it was the perfect fit for me. Ivette was incredibly personable and understanding when I mentioned that my credit was fair. She presented me with various options, knowing that I required either my brother to co-sign or purchase the vehicle.Despite shopping around at other dealerships, the transparency and sincerity I encountered at Envision Toyota set them apart. When Ernesto, a manager at Envision, offered me a 5.49% APR for 60 months, a rate lower than what my credit union could provide, I quickly made the decision to close the deal on a 2021 RAV4 LE with 50453 miles for $23888, Gold Certified.I attribute my positive experience and confidence in my purchase to Ivette Martinez. Her professionalism, dedication to showcasing the vehicle, advocating for an affordable APR, and ultimately closing the deal were instrumental. I am truly grateful for her assistance throughout the entire process-outstanding customer care.

Review №2

2024-06-04 17:36:10

Walked in just to see a Sequoia that had just arrived and walked out with a new vehicle. Kevin was able to help us get the deal we wanted after us trying to walk away multiple times. They even took in our trade in vehicle and matched a previous offer. Kevin was so patient and answered all our questions. Thank you Kevin! Great customer service

Review №3

2024-07-01 03:22:56

Had a great experience purchasing my son’s first car here. The salesperson was very knowledgeable and they were very kind and professional. They also had the best deal! We drove from Santa Clarita to West Covina to pick up the car because of the great price! Highly recommend this dealership!

Review №4

2024-01-15 21:06:44

Dealership is very old looking. It could use a refresh. Its not as clean or nice as the Pasadena location. Staff are in customer service. The waiting area could use some cleaning. They offer free water and popcorn and coffee. I only come here for the convenience, but I prefer Pasadena Toyota better. For service, Juan Gonzalez is awesome. Plus, he is the Servicemanager. He will help you out with any questions or issues. He is worth coming here. He is very honest and upfront. Wont push services on you. Service communication could use some work

Review №5

2024-03-22 07:36:57

Hector was very nice helpful and honest from the very start. Made the process super smooth and enjoyable. He has great customer service skills. Made us feel like we had known him for years. Great service

Review №6

2024-06-24 02:52:23

Great experience with Mr. Dawood he was very great to work with! Buying cars is a lot but he made it easy! The only reason I went down a star is because the wait time was long during the whole process some because of us but a lot because of their processes.

Review №7

2024-06-01 18:56:20

The salesman, Fernando, was very nice and communicated well with me. The sales manager tried to accommodate my requests but in the end did not. I requested the financial numbers be sent to me prior to driving 3 hours to get to the dealership but I did not receive them. When I arrived, I was told they were unable to remove a $1495 additional charge for Zurich Shield. After negotiating they gave me a $400 discount but would not remove the fee altogether. This is a prime example of hidden fees that the DOJ has been fighting against in regard to purchasing venue tickets. Hopefully, it will be applied to all purchases across the board, eventually. I also was informed that the corporate policy does not allow a credit card payment of more than $5000 which is a bit ridiculous when you consider the price of cars these days. I ended up buying the used car because it had all the features I wanted. When I left, I felt used and slightly confused. I would not go back to them to purchase another vehicle.

Review №8

2024-05-24 01:53:31

Great experience. When my mother and I stepped in, we were greeted by a young man with a great smile. He was very polite and respectful. Dawood, our sales representative, was really humble, courteous, friendly, and very helpful. Our experience was quite nice. The manager also came to introduce himself and was quite friendly. Gloria, our finance associate, was incredibly helpful, patient, and courteous. I would absolutely recommend Envision Toyota of West Covina.

Review №9

2023-11-22 17:37:31

Hello there,I am so disappointed with the service department and maybe this dealer in general.Reason I am writing this review is to state the ridiculous price I was about to be charge today for a simple fix.I had simple issue that needed to be addressed. Toyota wanted to charge me 555.00 for diagnostics plus what it took to repair the issue.I was able to fix the issue with 30 dollars and some mechanically incline skills I learned, and the issue was fixed.I cannot believe they were trying to charge me this insane amount. Service department didn’t even care to let me know why so much, and if there was anything else they can help with or even bothered speaking with me when picking up my SUV. I was so disappointed that even my wife was disgusted with the outcome.Would I recommended my family and friends here, HELL NO. I am still waiting on my fob key I got promised when I purchased my SUV last year, since it only came with one. I even paid the insurance for the FOB keys if you loose them or need to be replaced. Do yourselves a favor and look else where when purchasing or taking your car here for service. Maybe it was me today that I got the worst luck, but hopefully this sort of thing doesn’t happen to anyone.I’ll be posting the issue that I was able to fix.

Review №10

2024-06-22 01:39:45

Great experience buying from this Toyota Dealer. The product specialist that helped with our purchase today had a great personality, very charismatic, and was a breeze doing any paperwork with how detailed and thorough he was with everything. Definitely recommend coming here and getting helped with Dawood Baskaron, you won’t regret it.

Review №11

2024-05-19 03:18:07

Dawood was definitely phenomenal. He was so helpful and made everything so easy and fast. He helped me over the phone with getting things set up and made it easy for me to come all the way from Bakersfield, California to West Covina to execute the deal and get my brand new Camry 2019 I will be forever, grateful and thankful of his services.

Review №12

2024-04-15 19:16:09

Do not go here to buy a car!!!! They will rip you off. I had such a horrible experience with this dealership. They were pushing a price on me that I did not agree on. I had perfect credit and they tried to charge 8.5% interest rate…. When I declined the offer and walked away, the finance manager (bald guy) asked to negotiate. He wanted to see proof I had an offer from another dealership. Once when I showed him the picture, he snatched my phone and started to read all of my messages with the person I was in contact with. I was appalled he was going through my personal cell phone. I walked away and never looked back. There are so many bad reviews on this dealership. Your money does not deserve to go to these people who treat customers this way. DO NOT GO HERE!!!! They will try to scam you. Claremont Toyota helped me out and I was able to purchase the car of my dreams there.

Review №13

2023-08-21 22:31:13

Tired of waiting on a waiting list for a new vehicle? Tired of being just a number or being kicked out of the dealerships? Well you came to the Best deals and dealership in the So-Cal area! Cj is the man to look for if you want to get the VIP family treatment. he made sure he heard my favorite specs and desires on The tundras and offered me the finest truck there was in the lot! he also made sure the process went smooth and easy and gave me the deal of the lifetime! Very professional and knowledgeable young man who knows each individuals needs and desires and makes sure you drive out with your favorite vehicle guaranteed 100 - Ivan C

Review №14

2024-04-26 19:20:07

I am an out of state buyer. I contacted the dealership and Fernando answered the call. I inquired about a vehicle and its availability. It was available, so I asked about and out the door price. I was then contacted by Mr. Hector Sanchez. After being informed of a 1495.00 add on that wasnt listed anywhere on Car Guru, I made the decision to accept the terms. I asked Mr. Sanchez about me bringing in my own financing, he informed me that a hard credit inquiry would be needed. I rethought the transaction, but I called back to make a cash transaction. Mr. Sanchez informed me that the dealership policy is, because I was not in the dealership physically, I still needed to fill out a credit application online with a hard inquiry, despite having a 1000.00 hold in the vehicle until Sunday morning when I would pick the vehicle up. A disappointing ending to the deal. I called back to talk to a manager regarding the deal and Fernando picked up, he forwarded me to a voicemail. I would have given a 1, but there was some flicker of customer satisfaction in the beginning.

Review №15

2024-04-19 02:14:03

I came to the dealership not knowing what to expect. I had been needing a new car for quite some time. Kevin was the first to come and help my mom and I on the lot. One thing I loved about him was that he didn’t have this overbearing salesman attitude. He was patient and showed us what he wanted to see. Turns out I found the car that was for me. I have my new Toyota C-HR and it was all possible thanks to him!

Review №16

2024-06-05 17:51:58

I thought I got a great deal on a used car and I left with a due bill for service they agreed to pay for that couldnt be completed that same day. I took my car back for the agreed service and after holding my car for 5 days they still have not completed the service and are trying to charge me for service that was included on the due bill. Go to ANY OTHER dealer but this one....

Review №17

2024-07-02 00:29:52

Try to get someone to help me buy a car, was told I would not be ignored and have proper follow up. Sales rep Chris never followed up after promising to do so. Will never consider this dealership again.

Review №18

2024-05-11 02:36:41

For the first time purchasing a car, Cindy had given me the most warmth welcome … She was very relaxing and gave me time to check out everything . Also gave me great information that was needed when askedEveryone is super nice, I also don’t wanna forget Sam their GM … Very simple and straight to the point on what I was looking for and supported me swiftly and respectfully

Review №19

2024-04-18 04:18:51

I’m here now purchasing my car as I write this review. I have to say the guys here were good at getting me in the the door and I knew as I drove down I would be purchasing because Dawood was great during our phone interaction. They were able to work within my budget and get me the car I wanted at an affordable price the car was used but only had 29 mi🤫. If you visit this dealership ask for Dawood he is amazing at his job. I took off a star for the additional credit inquiry. I felt it wasn’t necessary, since I provided my own financing.

Review №20

2024-03-04 00:04:26

Got there at noon on Sunday. Barely any customers there. Started talking to Tony (only reason it isnt 1 star) who showed me 2 great used trucks. He handed me off to Michael who was rude and pushy. When I declined the offer he declined to shake my hand. I was followed out to the parking lot by an older Hispanic manager (didnt get his name). He told told me that they would accept my offer. We went back in, filled out insurance and proposal paperwork with all numbers on it. I then waited about 10 minutes only to be told that the truck I had just been test driving, negotiating for and worked out a deal for has already been sold. How does this happen? Upset and disappointed does not even come close to how I feel.

Review №21

2024-04-27 06:45:59

After placing an order for a Camry Hybrid SE that was supposedly in transit and putting down a LARGE down payment, I was left waiting for THREE MONTHS with little to no communication or updates from the dealership or my car sales representative. I had to personally contact him over the months to receive any sort of information about the vehicle. Every time I reached out for an update, I was met with vague responses and empty promises - including reassurances that the car would arrive soon and discounts on the car because of delays. I even visited the dealership in person to check on the status of the vehicle, only to be told that I received an excellent price and that there was nothing they could do until the vehicle arrived.Then, just when I thought the wait was nearly over because the vehicle had arrived on the rails, the bombshell dropped. My car sales representative informed me that the vehicle I had been patiently waiting for (for 3 months) was damaged and unavailable. He informed me that his manager “got an email from Toyota that the vehicle has damage and it won’t arrive.” I asked to see this email THREE times, only to be met with silence. He or the dealership did not offer me another vehicle or ANY sort of compensation, but insisted on canceling our deal and a refund. The level of incompetence and disregard for customer satisfaction is beyond comprehension.To add insult to injury, throughout the ordeal, my sales representative repeatedly tried to upsell me on more expensive cars (THREE TIMES), insinuating that the deal I had initially secured was too good to be true. Its clear that their primary concern was squeezing as much money out of me as possible, regardless of my needs or preferences.To make things right, I had to personally go into the dealership and demand to speak to a sales manager. After some pushing, I was finally shown an email indicating that the car I purchased had indeed been damaged and was no longer available. Again, there was no offer of compensation until I demanded that a vehicle of the same trim would be reserved for me. Lo and behold, there was suddenly a vehicle available, which they could reserve for me.To the credit of the manager, he did provide me a small discount due to the LONG 3 month wait, inconvenience, and lack of communication. He was even able to provide a lower interest rate than previously agreed on. He honored the original price and made the appropriate changes - he also reserved the vehicle for me in their system. The vehicle was set to arrive in 3-4 weeks, adding ANOTHER MONTH of waiting.I was almost pleased with the whole ordeal and thought they had made up for their awful customer service; HOWEVER, despite lowering the cost of the vehicle and a lower interest rate, I was curious why my monthly payments would be HIGHER than what I originally agreed on. After looking over the numbers, I noticed that someone (I don’t know who) at the dealership had changed the price of the extended warranty I had originally purchased and agreed on. The price listed for the warranty was $995 more than what I agreed on previously. The look on the manager’s face was almost comical when I brought this up to him - he knew that I knew; he immediately changed the price of the warranty back to our original agreement. Only then, did the numbers add up correctly.The new vehicle did arrive on time, and I was immediately notified when it landed. I was able to pick it up the same day and it is in excellent condition; however, I cannot express how unsatisfied I am with this whole experience. Overall, I had to wait FOUR MONTHS for my vehicle. My sales rep and the dealership displayed a lack of integrity and professionalism. I urge anyone considering doing business with this dealership to steer clear. Save yourself the headache and find a reputable establishment that values and communicates with its customers.

Review №22

2024-04-30 23:02:17

Guessing it’s the new ownership. But my latest experience makes me feel like not going back there anymore.; UpdateSo I called the number that was given below and it turns out it is the number to envision Toyota in Milpitas. I have left a message with the business office, but I got no reply. I called today spoke to the receptionist, polite, young lady, but she did not know who the owner was. I doubt that the owner actually wants to talk to me. I only wanted to reach out to let him know how his business is being run as a courtesy. I don’t plan to go buy anything or lease a vehicle from them, I would hope that the owner would contact his staff and let them know that he is the owner he is.

Review №23

2024-04-11 01:19:44

Very good experience, and the most professional service. Definitely worth recommending, low interest, good price. Recommend Elvis and his manager Daniel for more benefits

Review №24

2024-05-12 00:52:01

Dawood was my sales rep and he was amazing. He answered all the questions that we had.Very professional. If you are looking to buy a car. Ask for him you wont be disappointed.

Review №25

2024-06-23 03:59:14

Dawood was super helpful the whole way! He helped us figure out the payments and got us a fantastic deal! Highly recommend!

Review №26

2024-04-25 00:36:32

I would leave 0 stars if I could.Walked in today interested in a Hybrid Corolla Cross. Asked to test drive it. They did not have one, they asked if I would be interested in seeing when it would be brought in, sure I thought. Went to speak with them. Sat there for about 15 minutes waiting for them to let me know what the eta on the car would be to come back. They had one apparently coming and wanted to see what the numbers would look like, I told them I was interested in test driving first and then discussing the numbers. The manager in the back said kick them out. You could hear him across the showroom.Guy is a jerk and I wont be wasting any of my time here.

Review №27

2024-04-21 04:37:40

My experience at Toyota was fantastic! Dawood was incredibly helpful, assisting us promptly in finding the perfect car. He was consistently friendly and courteous throughout the entire process.

Review №28

2024-03-01 00:28:36

This is my second service for my 2022 Tundra and Matthew and the service team are great. Matthew is knowledgable and was honest.I had an appointment and I needed a rotation and my fluids checked. The service team got me out within 3 hours, lightning fast! You want quality and speed its this place.He even ordered my parts that I needed for my truck. Go to Matthew for your service needs.Envision Toyota is the best!

Review №29

2024-05-07 07:11:50

Here I go with my review for Toyota of West Covina. Im not much of a reviewer but this establishment and the staff at this establishment really deserve it. After being denied financing for a Toyota Grand Highlander at 2 different Toyota dealerships, by chance I met my friend Mr. TED General Manager of Toyota of West Covina who was a key player in the financing of my SUV and the one who convinced me to Coming to this dealership assuring me that here I would receive the help, time and attention that they did not give me in other dealers and that was the case. Mr. TED together with Mr. JESSIE, the seller, who is a very kind and attentive person who, apart from everything, treats you with respect and takes the time to answer the questions you have about what you are buying and each charge, each payment and guidance about How can you be qualified for financing without anything that could affect you, Mr. Hiep, staff from the financial part who also took the time to help me in the approval of my financing, really here they take the time to help you and not affect you without bad Treatments without discrimination. I left the agency very happy to have come to Toyota of West Covina with my Grand Highlander.Many thanks to Mr. TED, Mr. JESSIE and Mr.HIEP for their help and time. If you come to this dealership ask for JESSIE even after the deal was closed she took the time to show me how my SUV works.Thanks Toyota of West Covina.

Review №30

2024-02-29 23:14:46

Went for a simple oil change this morning. The associate continue to keep saying so an oil change and a tire rotation. Had to keep repeating myself letting him know that I only needed a oil change. Im also a strong believer in good customer service . Theyre associate who helped me this morning seem really uptight little conceited didnt have a smile on his face wasnt happy to greet me. I just feel like he was there to make the money. Will be trying a new location next time I need service on my car. Also told me I need it other things done to my car which I didnt need at all.

Review №31

2024-06-03 03:10:47

Pablo was amazing in helping us buy our 2024 Rav4 there prices match what their website, customer service was top notchAnd even tho we were set to finance with our own bank, they matched us and added some extras to finance with Toyota . Overall we are happy & recommend envision Toyota of West Covina ask for Pablo Ramirez

Review №32

2024-06-17 22:56:02

Used their service department to repair an issue I had with the electrical in my vehicle. Aside with not communicating that they needed more time than initially estimated, the service advisor mistakenly recorded over 120 k mileage on my vehicle when currently it sits at 72 k miles. In situations where warranty is covered under a certain mileage one can claim illicit business practice. Although the repair was completed, this dealer would deny any other possible warranty work due to “Mileage Gap” from covered mileage to “recorded” mileage. Luckily the service center in the city of Industry caught this and did not let me walk away from warrantied work. I will update once warrantied labor is complete and will look up service receipts to report to their corporate. Be careful and always verify what they record on your vehicle because that info may affect your right to not pay for warrantied work.

Review №33

2024-04-28 00:47:22

I recently had a disappointing experience at Toyota West Covina dealership. After agreeing on offer terms over the phone with Daoud, I went in to finalize the deal, only to be blindsided by a sudden price hike and ridiculous excuses. Clear lack of integrity and professionalism. Steer clear of this dealership if you value honesty and fair dealings.

Review №34

2024-03-27 17:48:19

The staff at Toyota West Covina is very unprofessional and poor customer service (John and Stephanie). After two weeks we finally agreed to a “deal” and all I asked for was to test drive the car I wanted before signing. They ordered the car I wanted and ended up selling it before I can even see it. Also they get mad when you try to negotiate the price or monthly payments.I’ve been going to Honda for 10 years and NEVER had this problem.

Review №35

2023-06-18 07:05:56

This dealership is super helpful! As a first time buyer they definitely worked with me especially on the car that I wanted they were able to make it happen! I’m in love with my purchase and even more happy at how helpful and confident they made me feel when making my purchase. I didn’t feel nervous or intimidated at all they were all friendly and super helpful along the way! My dream car and thanks to them for making it happen! Yordi Miranda and Rudy were both amazing!

Review №36

2024-05-18 16:55:10

We worked with Dawood to purchase a new RAV4 Hybrid. Envision was the only nearby dealer with the color we wanted. Dawood was terrific, helpful and really straightforward about pricing. We had a great experience.

Review №37

2024-06-15 04:07:51

The seller I had no trouble with, he actually was nice and gave us good treat, but the manager, I dont know whats wrong with those people that they want to take double of the price of a car out of your pocket. And this was my 4th time dealing with that kind, and Im so disappointed

Review №38

2024-06-23 03:59:01

Dawood was super helpful and kind! He even bought me some snacks to celebrate getting my new car! :)

Review №39

2024-04-13 05:14:30

Walking in to a dealership was probably the scariest and the most nerve racking thing I have ever done. The sales man DAWOOD made this experience 10x better! He promised me a great deal and he made it happen. I definitely recommend Toyota West Covina !

Review №40

2024-05-27 21:20:29

Came to see a car they had on their website, came up with numbers and everything and we were set on a deal. Come to find out the car is sold but it’s still on their website. I would recommend you make sure the car is actually there before you come to this dealer to check out a car.

Review №41

2024-04-16 23:11:17

After having a negative experience with other dealerships, I came here and I’m SO glad I did… Michael and Jesse helped my car process go smoothly and made me feel comfortable! Thank you Toyota West Covina for your service!

Review №42

2024-04-20 03:41:35

We were looking for a Rav4 and were able to come across this dealership and happy we did. We ended up with a good deal that we were happy with, Dawood was the name of the sales guy that helped us.

Review №43

2024-05-25 23:59:48

Highly recommend Dawood, helped us with getting our 2024 Sienna. The GM, Ted Atanus is a great guy and also helped us with our purchase! Great service!

Review №44

2024-05-26 18:30:42

Dawood was extremely helpful he communicated with me throughout the entire process for getting me my new 2023 camry se nightshade.. despite me living in texas the communication was perfect he provided me with all of the numbers, financing, payments etc. got the entire deal done over the phone and now i’ll be driving my new car home to texas!!!! THANK YOU DAWOOD

Review №45

2023-11-15 09:23:51

Freddy And Rudy Were both super helpful Today on helping me choose my brand new 2024 Toyota Camry !! I recommend if you are trying to buy a car within a budget they are willing to work with you they are such great, helpful and sweet people

Review №46

2023-08-19 23:56:30

I recently got my first car and they made the process quick and easy for me! Rudy Sandoval and Carlos Salgado were very supportive throughout the whole process. Thank you guys for my new ride, I love it!

Review №47

2024-02-07 14:51:52

Worst Mechanics Ever.I took my Prius that was getting 42 miles to the gallon. After spark plug change, battery coolant change, and oil change my mileage goes down to 38. Talked to Service manager-first thing tells me that 38 is normal mileage. I take it I a second time. They put it in the machine. His verdict nothing is wrong with the car. Now its down to 35. This is the gift that keeps on taking every time I fill my car. Either they did it on purpose or they are completely incompetent. My next step regional, the state of California, and if all else fail, I will fly to Japan. Envision Toyota of West Covina should not be in business. Save your money go to a real mechanic. This guys are the worst.

Review №48

2024-06-24 02:46:16

Dawood was awesome. Very helpful and understandable. Highly recommend to work with him in the future

Review №49

2024-05-09 22:17:44

Dawood gave me and my grandparents an amazing job with the price and getting my hands on my dream car would recommend you to go and talk to him if you need any help with a car that you would want to buy from this toyota.

Review №50

2024-01-22 23:58:13

This is insane. They’ve yet to pay off my trade in, even though it’s been 30 days. I’ve called and left voicemails to the GM, Finance Director, and Finance Managers to no avail. I’d look elsewhere. I’m resorting to an attorney since they have completely disregarded this issue.

Review №51

2023-12-28 04:30:58

All of the bad reviews of this place are true. Came in for a Corolla advertised at $16,641. Appointment was set for a test drive and a VIP experience was promised. Already a red flag.We’re waiting to test drive the car and salesman tells us it’s in the Nissan lot and inaccessible during after hours, but there’s other cars available right now that we can test drive. So the very first interaction is a bait and switch. Nice. Red flag 2.They then claim the car is in high demand with multiple people trying to see it, but we can reserve it for $500-1000 refundable deposit and come back to see in Friday. Red flag 3.Next we’re notified of a NON-NEGOTIABLE $1,495 accessories package that they put on all cars. So the true price of this car is actually not the advertised $16,641, but actually $18,136. That’s not mentioned anywhere on the website and is a HUGE FTC violation. Red flag 4.The cherry on top was the sales manager coming out at the end telling us we actually needed to go under contract and finalize the car contract before proceeding further. Absolutely incredible asking people to buy a car sight unseen.Seriously just go to Longo Toyota. The difference is night and day.

Review №52

2024-01-13 00:33:22

So we went in to test drive the Prius since Ive never driven one and honestly it looks like a good car. At first they said we could test drive one, but then we waited a good 10-15 minute sto get pricing first. At which point they indicated the car has a market adjustment. Then stated they cannot let us drive unless we were serious regarding the car. Kind of difficult if you cannot test drive the car?!? Anyways, market adjustments to prices around 10%, ridiculous. Monthly around 700-800 with 5k down. And guess what? Went to the Audi right next door with at MSRP vehicles and lower monthly and lower down. Plus the MSRP is higher. Dont recommend this Toyota dealership.

Review №53

2024-06-22 21:14:34

I deal with Daewoo and John, both are very cooperative and supportive, and informativeDealing in nice way and very welcoming

Review №54

2024-01-07 18:07:40

Congratulations on your new car. Great experience with all sales personnel involved.

Review №55

2024-05-25 23:58:49

Dawood was very personable and took the time to walk us through the process and help us get the best deal for our growing family.

Review №56

2023-08-07 17:04:42

We had an AMAZING experience here!! It was my brothers first time buying a car, so we were expecting a lot of stress. We were immediately teamed up with CJ who made the entire experience PAIN FREE!! He was friendly and patient with us, answered all of our questions, and never once made us feel that we were not a priority. We got the VIP treatment from start to finish. I would definitely buy another car from him!

Review №57

2024-04-20 03:40:33

DAWOOD is the best!!He helped us out and helped explain everything as well and secure us a deal that worked the best for us.

Review №58

2024-05-27 02:40:33

Staff was friendly and professional, Ivett was awesome, she was pleasure to work with and guided us through the whole process with a great attitude. Thank you Ivett.

Review №59

2023-12-14 17:23:24

I was over at the dealer yesterday getting my car service and getting a spare key made for my car and I have to say that I had great customer service was a nice experience. Everything was nice and smooth and I’m really appreciate the customer service that I receive you guys are awesome Toyota West Covina keep up the good work.

Review №60

2023-10-19 04:43:04

The customer service is decent but when it comes to ordering parts can be a hassle. I had my appointments be rescheduled 2 to 3 times already because the part is not arriving on time they twist their words so much and that the given date it is supposed to arrive, but it dies not. And I am still waiting for my part it has been a month going to be 2 month they keep saying it will arrive next month. Im suffering not getting my pair fixed got a nice car with them but they are lagging with the parts. NOT A GOOD SERVICE!

Review №61

2024-02-16 19:28:26

Recommend Rego and the team, I bought a used Nissan Versa, all staff was very helpful and friendly, car as promised all in a timely manner. Thanks for the everything.

Review №62

2016-08-13 00:18:36

Spoke to David Bae over the phone. He gave us the best deal out of other dealerships. Hes honest and friendly. Best of all, we didnt have to step foot on the dealership. He brought the car and the paperwork and all we had to do is sign. We are really happy and this has been by far the best car buying experience. Thank you David!

Review №63

2023-04-19 22:33:12

My experience in the service department was awesome!! I loved that Andrew was so transparent about any costs I may have incurred if the issue I was having with my Camry wasn’t covered under my warranty. The times he gave me on my part arriving to the time the work would be completed were spot on! That’s very convenient when you’re a busy person like myself. Andrew also took the time to check on me while I was waiting and gave me updates. Thanks for everything Andrew, you’re great!

Review №64

2023-12-02 21:47:34

Best experience buying a vehicle my salesman John was open to my requests and made it happen with zero doubts. Successfully made my decision without wasting time. Easiest transaction ever. Thank you John!

Review №65

2023-10-31 19:41:10

The sales team required us to fill out a credit app despite our objection and us paying cash. They lied and cited the Patriot act as a requirement. They took our money and processed the purchase as financed. They still wont give me a receipt for the $60,000 I gave them. Best for you to go anywhere else to buy a Toyota. They cannot be trusted. I still cant wash all of the slime off.

Review №66

2023-09-01 15:53:17

Do not go to this West Covina Toyota dealership!! The sales manager is very unprofessional and I dont trust him!! I came here to check out a used car and I almost bought it. The salesman (John) came to me with the paperwork for the final price breakdown and this is when I found out that there was a $1500+ for the “3 year Zurich protection plan” which I kindly declined, but was insisted on getting even though the car was used. After going back and forth we finally agreed on a price that I was willing to pay to include $500 towards that Zurich plan that I would not use anyways. When they found out that I was not financing through them and I gave John my Bank check, all of a sudden the price goes back up after recalculating the sales tax. I declined the price and the salesman sends me over to the sales manager (I didn’t catch his name, but he was a bald head male) to renegotiate once more. After agreeing again to the renegotiated price, they told me to fill out a credit application which I also declined. Why would I need to have them check my credit if I just gave them a bank check? The sales manager said that he didn’t trust my bank check and it could be a fake or that I could put a stop payment on it. I explained to him that there is a phone number to the bank on the front of the check that they needed to call to get authorization for funding. My bank check covered 94% of the cost for the car and I would pay the remaining 6% on my debit card once the bank funding was completed. When the sales manager found out that I was waiting for the bank funds to clear before paying the balance, he started cussing and dropping F-bombs to John about the situation. I was sitting not even 20 feet away from them when I heard them cussing back and forth. John came back to me with my bank check and I asked him why his sales manager was dropping F-bombs about me, he told me that was a discussion between them and not me. I felt disrespected by the sales manager!!!!! I grabbed my check from John and thanked him for his time and walked right out the door. I will never do business with an unprofessional sales manager or anyone for that matter!

Review №67

2022-04-17 02:34:00

Ronald was fantastic! He gave us a deal we couldn’t refuse. So excited about my new car. Highly recommend purchasing from Envision in West Covina

Review №68

2023-11-29 22:54:13

Their website says “Don’t pay over MSRP.” Internet manager, Jesus Martinez, agrees to sell me a new 4Runner at MSRP. I spend hours back and forth with him and when I finally tell him to email me the contract (I agreed to pay online but he wants me to drive 50 miles to come in person), he says that his “manager” told him the “out the door” price was $8000 (15%) more than the previously agreed upon MSRP, and they were going to “add” even more aftermarket accessories to up the price even more. I know he was hoping to pull this bait-and-switch in person, but couldn’t because I knew the car I was buying. AVOID THIS PLACE AT ALL COSTS!! They are scammers.

Review №69

2023-11-16 02:16:48

Javier was an amazing! He helped make my purchase easy & quick. Sales manager Rudy was great. Very fair & transparent!!! Definitely would recommend!

Review №70

2023-10-16 21:48:06

I like this place! Everyone seems to have good relationship with each other~we were gonna get a used car here but there was an unresolved issue with the car so it’s no longer for sale…however during this whole process negotiating and trying to fix the car and they even try to help us finding another similar models…we can really sense that they value customers and really care about us! So would recommend this dealership! And definitely look for salesman Jesus, he’s great!!!

Review №71

2023-11-12 23:24:55

I set up an appointment with Frank Yu to get a vehicle i explained that i was 3 hours away from this dealer. Early morning next day i arrive to the dealer and was told that the vehicle Frank was going to show me had been sold. I got no call no text no email to warn me. Very upsetting. He didn’t confront me himself, had to send a coworker to tell me it had been sold. Terrible experience. 👎

Review №72

2024-06-28 15:40:06

Very bad customer service, they do not give you information with a good attitude, they are very proud, and they are rude,

Review №73

2023-09-25 23:31:20

*** Never, ever, never and never Go to this dealer ***I really had a bitter and frustrated experience from this guys.Bought a new RAV 4 in the year 2022.While parking the car inside my garage, the passenger mirror was hanging. I tried to put back, it fixed somewhat, not fully.I took to this dealer and they told me that it will cost 460 to place a new once. I did not claim the insurance since there is 500 deductible. So I decided to pay from my pocket.After a day I went to get my car and after looking at the mirror, it still had the scratches. So I asked the customer service, if the mirror is replaced then how come it has the same old cover. Now he came with the story that he changed the inside components. But the mirror was working before. Blind spot was working and I could adjust the mirror position electronically.After long heated discussion, the customer service promised to give a gas of tank for their mistake. But I told him that if you did not change the mirror, then he was charging for the new mirror.It was a long fight and arguments. I already spent more than one hour and it did look like that I will win the case with them. But somehow I wanted to teach these crooks a lesson not to steal !!So called Toyota customer supported and reported the case. I had to submit documents for evidence. Lucky I had all the photos taken for the insurance purpose.After a fight of 10 days, Toyota had agreed to return the full money that they stole from me.Advice: Never go to this dealer.Day time robbery !!

Review №74

2019-08-26 04:57:29

I really cant belive the great deal I received at this place.Oscar Solis was a great salesman. He definitely tried to give me the best deal. And I definitely feel like I got the best car deal I have could have received. Im glad to be part of the Toyota family. And Im really glad that Ivan Herrera and Antonio Aguilera where here today to make my purchase that much easier.

Review №75

2023-11-16 08:26:50

I love my new 2024 Camry se, super reliable and gives off a very luxurious feel in the interior. It’s also really good on gas. I’m obsessed and in love with my car and all thanks to Kevin who helped me at the West Covina Toyota dealership!!!

Review №76

2022-07-08 18:18:05

BEST DEALERSHIP IN GENERAL. I am blessed to say that I was helped out here at toyota West Covina by my man Joseph. and I’ll just say this, come get yours here to be treated with respect. Thank you again Joseph, and a huge shoutout to Salvador and Rudy for making this happen 🙏🏻🙏🏻

Review №77

2024-05-17 19:57:57

Great service at the service drive at West Covina Toyota service writers are very helpful and very nice and Porters super nice and super friendly!

Review №78

2023-05-16 20:58:51

I had a great experience here! Came on a weekday and plenty of easy parking.Came in and asked where the parts dept. was, and a gentlemen not only told me, but walked me over there. Then helped me look up any possible warranties on my vehicle. He walked all the way to my car, checked my vin, and let me know that Im eligible to get multiple warranty repairs on my vehicle, from paint, transmission and fuel injector!He then got the two parts I needed for my sunroof, and without me even asking for a discount, gave me a discount off the list price!I left with what I needed at a good price, and then some! By the way, the exceptional service was provided by Eric, he may already be a supervisor or manager, because he sure acted like one 👍

Review №79

2023-10-29 00:18:33

Javier was the best! My baby started getting fussy and he went above and beyond for our baby to be happy and playful! This guy is the best at making sure you’re leaving with a smile and laughs! Definitely recommend him if you’re looking to buy a car!!

Review №80

2024-04-13 05:13:33

Dawood B was very honest from start with us my daughter bought her first car here thank you he helped us very much

Review №81

2024-04-01 18:38:14

Eddie in Sales is the best! He don’t play around! Will get you the best deal possible

Review №82

2024-04-19 20:15:28

Elvis helped me right away as soon as arrived, helped me get the car I wanted. Got me the best deal on my car!!

Review №83

2024-04-30 20:47:40

I think the management they going to close this business down the lie about everything they think people are stupid they keep saying we have this and that and then when you go there everything they said its changed for me $1,000 its nothing 2000 its nothing but my complaint is about how much they lie I dont recommend it

Review №84

2018-04-29 11:08:43

This is the second time in six months i have purchased a car from here and every time nothing but the best customer service. The sales team are friendly and helpful and dont try and hassle for the deal. We dealt with sales manager this time and great service.

Review №85

2023-10-11 21:10:57

Best selection of Certified used carSpecially SUV and Truck

Review №86

2024-03-06 23:09:47

Beware this dealership ran my credit without consent. Dropped my score by 23 point with a hard inquiry. I didn’t even provide id or ANY personal information.

Review №87

2023-07-17 21:34:45

I had bad experience with the service department that the oil change promotion on the website $59.99 for Synthetic Oil change is not what they charged when you bring your car in. I had a Camry 2013. I called to verify oil change promotion for my car and the representative assure me there are no other additional charge for my car Camry. I told the representative to put that price in writing for my appointment with William. When I brought my Camry in, William told me $79.99. I told William that I came with the appointment and you have the promotion $59.99 on the website. He spend a few minutes on the computer and told me that the basic is $59.99 and my car need to pay more. I didnt have that problem with Longo and Puente Toyota when I did the oil change for any additional cost. It already cost my time and effort to be there so I ended up paying total $76.89. Also, the phone representative said free car wash for my service but that was not true as well. I just want to warn the public that be aware to this Envision Toyota of West Covina!

Review №88

2023-11-13 00:55:17

Just STAY AWAY..!!! I was under the impression that “WE” had a done deal based on numerous phone conversations, emails and text messages with their alleged internet sales management team. They assured me a final price and appointment form the next day ( them knowing I was making 2 - 1/2hr drive).Since this was going to be a “Cash Sale “ they Informed me to please bring a deposit, test drive the vehicle, if everything was OK to leave the deposit and bring them a check in a few days once the vehicle was ready for delivery. As agreed; I make the 2+ hr drive, the next morning. They had me sitting in the show room while a rep grabbed the vehicle for me to see and test drive. Once they found out that I was not going to fill out their finance paperwork and not going through their finance department, as I once again reiterated that I was a “cash customer” They send some clown to tell me that the vehicle was sold to someone else “this morning “???? I show up @915am, they open @900am and they sold the vehicle in 15min!!??…. Apparently waiting for another party that they can “house financed “ and make their shady incentives on..!! SHADY Business Practice!! Not even the common courtesy to let me know ahead of time…Veterans, Patriots … STAY AWAY…

Review №89

2018-01-28 02:26:54

I took my car to change oil yesterday, and they gave me back my car like this, no wonder my car making strange noise. The director found out the case and took care about it. It shows they are sincere and has good customer service. I like the drop off and pick up service. It makes so much easier to do car repairs/services.

Review №90

2024-02-27 01:04:51

They placed WATER in my wiper fluid container instead of windshield wiper fluid. They confirmed after we called that it’s what they do, calcium corrosion can build up. Never again will we take any vehicle there again.

Review №91

2023-08-24 02:32:11

Realized I was literally scammed by service team (Matthew) once I received my bill. Be sure to always review your bill!! There was a $120 charge that they (the team/manager) couldn’t explain to me where it came from. Definitely a lesson learned. Also, they will make up services that you will most likely not need.

Review №92

2024-04-07 18:46:57

Top dealer I can say really works with you understanding John Pablo and Salvador helped us soo much

Review №93

2024-06-22 19:27:45

Dawood was very professional and friendly! Great service

Review №94

2022-09-11 02:43:17

Julian was so helpful, accommodating, and genuinely nice. He made the car buying process smooth and non-stressful. Can’t recommend enough.Every person I interacted with was friendly. The person from finance was warm and funny.Every person I interacted with made this a pleasant experience that we don’t really expect when going to purchase a vehicle. Great experience!

Review №95

2023-10-15 02:21:14

Was shopping for a new car for a while and the guys @Envision Toyota of Wes Covina were really helpful and worked with us. Andy & Rudy made my transaction easy. Very friendly and welcoming.

Review №96

2023-06-30 19:22:41

Matthew Reyna is the best person there!!! We went to get an issue fixed on our car and he made us feel like family and took care of everything and had the issue with our car fixed in under an hour! If you need to take your car in for service ask for Matthew because the way he treated us and took care of our car lets us know he cares. We had gone to Glendora toyota and they could care less about helping us, they told us they didnt have time and to go see the parts department when we needed services done. So we left there and went to West Covina Toyota and thanks to Matthew it was the best experience we had.

Review №97

2024-06-14 03:32:40

Dawood do a very good, above and beyond. We will be back and recommend.

Review №98

2023-06-24 01:18:59

Salesman Margarito and the Manager Rudy helped me tremendously and showed me a lot of respect. They were straightforward and honest and helped me get the best deal on my brand new car. I recommend people checking out this dealership for purchasing a car.

Review №99

2023-05-30 03:40:10

Thank you to Erick Villanueva, He did the impossible to help us check our credit, and guide us to get the best decisions, he get me approved with the lowest rates especially in this hard market. I really recommend to come and let him get in your next car purchase. Also to Salvador for giving us a discount on the insurances and lower the interest rates.

Review №100

2023-11-26 18:48:14

My man Hector helped me through the process of finding the exact truck I wanted, a TRD Off Road Premium 4Runner in Lunar Rock. I dealt with a lot of local dealerships (avoid North Hollywood!), and Hector was a straight shooter with me!

Review №101

2023-09-06 20:40:40

Terrible dealership, they will lie through their teeth just to get you in the door and then change all the purchase details when it comes to signing. I called twice to verify details on a purchase I was going to make that same day, as soon as I walker into the dealership and started talking numbers, they changed everything. What a waste of time. I would give them zero start if I could. Just trash all around.

Review №102

2023-03-08 21:03:40

This store is too bad. When selling the car, they promised to send a set of car floor mats and two car keys. When picking up the car, they asked them what about the floor mats? And why is there only one key? The beauty said, The key company will send it to your home in about a month, and then the floor mat will call or send a message within a week to inform you to come and pick it up. But no one called or sent me a message after a week, I After waiting for two or three weeks, I sent a message and called them. They never responded or answered the phone. After two months, I didn’t receive another car key. I didn’t drive again until the car showed that it needed maintenance. This store does car maintenance. I stopped by and asked where my car keys and floor mats went. Then a car salesman told me to go in next Thursday and I could get my keys. I drove in on Thursday. I saw the woman before, so I asked her Why didnt you answer the phone or reply to the message? Everyone who went to pick up the car together heard what she said, since she denied it. So I continued to ask about the car keys and I said its been three months now when will I get my car keys? Then she asked the manager and the manager said let me pick it up next Wednesday and Im on time I sent them a message, and they said that the manager was sick and couldnt get the key. So it has been more than three months and I still havent seen my car keys.

Review №103

2023-01-29 00:21:35

I bought a car today! :DFrank (sales person) and Dave (finance person) were very helpful with the car buying process. Communication was clear, professional, knowledgable, and timely. Dave provided options for Toyota care (warranty and maintenance). Frank was patient in running over the basics to help me transition to my new car.Remember to research if there are any perks (say, $500 off for being in military, fresh graduate, etc) if you want to save some money.Most of all I have to give it to my godparents for praying for and guiding me in this big purchase! :D

Review №104

2023-07-26 14:29:47

I got a great deal on so far a very nice Avalon. Tyson is the man over there and really helped me out. The finance manager was also a great guy. Thanks again.

Review №105

2023-06-09 15:52:26

4/29/23 Had an appointment with a specific rep, got a different rep. Had to still wait 3 hours for just an oil change? This is not the first time with bad experiences here. Sad I keep giving this location another chance and they still mess up. They even didnt go over our car inspection? What are we paying for? Called the service manager no response, Left a message lets see when they call me back.5/3/23 the service manager never called me back. I guess they dont call back voice-mails?

Review №106

2023-04-09 16:28:48

Horrible experience. Told me the car I wanted was available for purchase told me the price- we drove 2 1/2 hours to get there. When we arrived we checked the sticker same price they gave us a flyer same price. Took for a test drive loved the car said Ill take it. The. Was told we are going to mark it up at least 10,000.00 more because its a popular car. Bait and switch tried to get us to buy another one with custom interior but mark it used to ruin any new car tax advantages. This place is shady and noy trust worthy. The very definition of a used car scumbag dealership. Dri e anywhere but stat away from West Covina Toyota you will get ripped off from these people!!!! Worst dealership Ive ever seen!!! I bought my last 5 cars new off the lot. This place you can feel the distrust in the air. Anywhere is better than here. You have been warned.

Review №107

2023-03-03 19:07:51

Thanks to Jospeh, I recently purchased a new Toyota at this dealership and had a seamless, wonderful experience. Make sure to ask for him if you want to buy a car! He assisted me in negotiating the best deal without any hassle or games. He has been a great assistance to me. I heartily suggested him.

Review №108

2023-06-08 02:00:57

Thank you to Yordi Miranda and Rudy Sandoval I was able to get a new Tacoma. They made the whole process of buying a car super smooth. We had an amazing experience. Come in and ask for Yordi, great sales man!

Review №109

2023-12-07 23:49:06

DO NOT EVER GO TO THIS DEALER!! SAVE YOURSELF TIME AND MOVE ON TO THE NEXT DEALER. Very disappointed with these people. Never EVER go to this dealer. They will mark up the price and not being transparent about it. Again DO NOT TRUST THIS DEALER. Thank you. HORRIBLE HORRIBLE PEOPLE.

Review №110

2022-09-23 23:58:42

From the moment we saw a truck online we submitted application and came in contact with Alex. He was awesome not only being able to schedule us in the same day, but on helping us get the price we felt most comfortable with. His service was beyond. Really attentive to our questions and made us feel at ease with the purchase. Overall an amazing experience. Thank you again Alex for all your help.

Review №111

2022-09-09 16:59:10

My Toyota Camry hybrid was having an issue where it would not accelerate after coming to a stop. Wed have to shut the car off and put it in park and turn it back on again for it to accelerate. I spoke to Pat on the phone and he agreed to look at it first thing in the morning as I called a few minutes before they were closing. I brought the vehicle in, the service was fast and friendly. I waited a reasonable amount of time before the master technician came back and thoroughly explained the cause of the issue and the solution. Everything was done at a very reasonable price. Im surprised at the treatment I received because normally you dont find this at a dealership.

Review №112

2023-06-26 23:04:26

Worst place, for toyota services, gave me a price over the phone, by to different service reps and when I get there stated that, those were last years price, and that Id have to pay $100 more, so I declined the service, and requested the complimentary, vehicle inspection, so instead of doing that they did the service I didnt want, so they stuck me with a over priced bill,refused to make it right, and never even started on the complimentary. Service I wanted looks like a bait and switch to me

Review №113

2023-08-08 03:05:22

I’ve had my 2023 Toyota Camry for almost a month now and I couldn’t be happier! Shout out to Carlos aka CJ! He had so much patience with my sister and I, as we had a million questions. Very professional and knowledgeable. Thank you CJ! Would definitely recommend. 10/10!

Review №114

2023-05-20 00:57:52

Make sure you do your research before visiting this place. Setup an appointment to check out the car MSRP and sticker price was 34K. Salesmen tells me 47K with no explanation of the markup then explains the sticker price is just a figure. I’ve been watching this car for a week and half I can see why they haven’t sold it poor salesmanship, leadership and can’t seem to grasp the fundamentals of sales avoid this place like and take your money elsewhere.

Review №115

2022-05-24 01:20:54

Bought a new Jeep on Saturday and Kevin was great. Made the process easy and painless. Julie took care of the paperwork and had us financed and ready for the road in no time. She explained everything to us completely. Came back today to bring spare key and title to trade in and Abraham Esparza was so helpful! Filled my new car up with gas and answered all of my questions completely. When my husband called later with a question Abraham called him back with the correct answer quickly, no one else he left a message with did that. Keven took a call on his day off from my husband also. All together a great experience and a wonderful team. I highly recommend Envision when you’re ready for your next car.

Review №116

2023-09-16 21:59:54

Tyson was super helpful and put in a ton of effort to get us into our dream car! I would highly recommend using him when you go in if you want a great experience!

Review №117

2023-08-20 06:15:09

Had an email exchange with Ivry, the BDC manager, at West Covina Toyota. Was given a price quote on an XLE model. I called the dealership to confirm the car was available. Some dude named Fernando tells me that the car is on the lot and available. I tell him Im coming over to look at the car. I literally show up 10 minutes later and they tell me Fernando is busy and they had just sold the XLE model. They show me the premium model instead. So now Im upset and thank the gentleman for wasting my time. Smells like a bait and switch tactic to get you on the lot. I went to Longo toyota after and bought my 3rd toyota from them. Dont waste your time at Envision Toyota. Their car selection is small. Go to Longo Toyota instead. They have a vast variety of cars. Its no wonder Longo Toyota sells more car than anyone.

Review №118

2023-05-17 23:21:29

Bought a car on April 5th and overpaid as the crooked finance manager shorted me 250$ on my tradein and then snuck in prepaid maintenance and extended warranty warrantyI was overcharged 3075. So far only been refunded 250 and been promised but nothing as of May 17th 6 weeks later ! Do not Trust This company .

Review №119

2022-11-23 22:41:16

The salesman lied about pricing and mislead me to increase their commission. I didnt realize until later . They also didnt inform me of Toyota care items like free oil changes up to 25,000 miles. Make sure you stay firm on your pricing, dont let them mislead you, and make sure you are clear on what you receive when you purchase, if you have to go there. Better to go somewhere else.

Review №120

2023-03-15 22:14:35

I have nothing but praise for my sales guy or the finance guy. super quick and easy.However, I cannot say the same for the service techs. After buying a used car here, I find out they have stolen subwoofer amp and both subwoofer out of the car. If I had known they were this scummy I would have negotiated better. Unfortunately, because this car is a modified car, it comes as is.

Review №121

2024-02-14 11:46:49

CJ is very nice and professional. And they provide free water and snacks.

Review №122

2023-02-23 22:52:11

This review is for the Sales Department. If you want to pay whatever the dealership ask for this is your place. If you intend to negotiate your vehicle purchase don’t waist your time. They still practice four square negotiating it’s basically a very confusing way to arrange numbers on a sheet of paper to create confusion. I was interested in a regular highlander nothing special.

Review №123

2023-05-22 16:18:44

Very bad dealership. They provide me Toyota Camry defective. Lot of rattle noise when drives. When bring to service center. They unable to fix and not responding at all.Be very careful. Not recommend to buy from hereWorst manager ever. They scolded on customer.

Review №124

2023-09-27 20:42:28

My experience was great they help us buy a car that we wanted not only that but the representative John was very professional and helpful mis respetos to this people .in a couple of years we will come back to get a second car in Toyota West Covina

Review №125

2022-09-25 02:32:12

I have to start by saying that they do so much for customers. I was looking at a GR86 and they worked with me as much as possible and they made it happen. They are people with character and are very caring, and focused on delivering the best for customers. Nice people and answer questions without hesitation. I would recommend for any future or present buyers.

Review №126

2023-09-21 15:41:51

I recommend talking to CJ (carlos salgado). He went above and beyond to help me look for a specific vehicle and even checked with neighboring dealers to see if they had what i was looking for. He was very honest and sincere about helping and not just trying to make a sale. Definitely getting more toyotas from this dealer.

Review №127

2022-09-09 23:26:31

I just bought a new Toyota at this dealership today and had a seamless, excellent experience all thanks to Alan Chang. If you’re looking to buy a car, make sure to ask for him! He helped me get the best price possible with no games or stress. I appreciate his help tremendously. I highly recommended him.

Review №128

2023-03-13 21:30:03

I had dropped off my sequoia for a recall regarding the windows. When I received it back the grease that was used was left on passenger door and panel as well as the driver seat. Panel to both driver and passenger door were both left loose and panel on driver side seat belt was broken and left loose. Seat belt locks and no longer works properly. I really regret taking it in for recall. Customer service and presentation was great til I received my vehicle back.

Review №129

2023-01-03 23:25:47

My mom and I bought a RAV4 this past weekend and our experience was great. Andy Muñoz, our sale person, made the whole process seamless and we were out quick. We will be sure to return when we want to buy another car. Thank you for your time, Andy!

Review №130

2023-11-13 06:07:18

This car dealerships customer service is perfect, everyone was kind to us, we were very satisfied with the last deal we made with the purchase of our Toyota Rav 4

Review №131

2022-05-26 01:55:05

I had a bad experience here when asking for sticker price on a new car. When one of the sales managers (not the initial salesperson who was nice and courteous but a little pushy) could not convince me to accept a deal on what I thought was too much of an inflated price, he became a rude and condescending jerk before he let me go. Luckily, I was able to move on to another dealership who did honor MSRP for me. Yay! Avoid this place and go somewhere else that will take care of the customer in a professional manner.

Review №132

2022-06-28 19:52:56

First if all, it took them two weeks to ship my car and blamed me for the delay because I got a quote from a shipping company and shared it with them!! I am upset because I was overcharged for the shipping by $500, which was partially refunded to be because this dealership promised to pay for my flight to CA from FL to buy the car in person. So thats how they made up for that expense. I saw the shippers invoice because I had to sign when I received the car. Definitely not fair and I feel promises were broken. Too bad I cannot give them a good recommendation..... Im so disappointed 😞Fast forward a year... June 2022, I needed a bill of sale to register my car in a different state. They gave me a blank thumb drive when I bought the car that was supposed to have all my sale info on it. Nope. So I called them over the course of 2 days and left five messages for the finance department to call me back. They never called. Worthless!!!!!!!

Review №133

2023-03-29 01:09:56

Rysky was awesome. He did the impossible to get me approved asap. With the lowest rates especially in this hard market. I really recommend to come and let him get in your next dream Toyota.

Review №134

2022-02-13 05:07:30

This dealership is type of place that gives salespeople a bad rep and where the typical ‘used car salesman’ stereotype stems. I went here to check out some cars with my sister who was buying her first car and had a set cap of $20k cash. Told the rep that and he showed us some cars. Showed her one she thought was chill and went inside to talk. Straight up told dude again that her limit was 20k and that unless we could do that then we wouldn’t have a deal. He went to talk with the ‘owner’ who was just a sales manager and boy did this dude have a fragile ego! He felt the need to take my sister and I into the back room with his other ‘managers’ away from the showroom so the other customers couldn’t hear and proceeded to try and grill us about we were crazy thinking they could sell us the car for that much. It honestly wasn’t even anything to trip about. Dude could’ve just told the rep to tell us no but he had to try and go on a power trip to impress his staff. Straight up asked if I offended him and he said yes! He was so heated 😂 I’m just glad I was there with my sister so she didn’t have to deal with this ‘manager’ and his small ego. Go to Honda across the street. They know how to take of customers and are more willing to work with you on price rather than getting offended and making a scene. Would rate 0 stars if I could. Like I said in the store…I still hope you have a great Valentine’s day my guy.. I feel bad your wife though 🤙🏻

Review №135

2024-02-17 01:42:49

I worked with Ivory Salman and she was super informative and a person you can trust

Review №136

2023-04-12 02:37:57

Special Thanks to Ted and Sam to make our purchase easy and memorableHighly recommended

Review №137

2019-10-02 18:00:33

I had an excellent experience leasing a new vehicle at Toyota of West Covina. The dealership had a great selection of vehicles for me to choose from and the deal I was offered was much better the the other Toyota dealers I visited. My sales person Allen is the best. He is very knowledgeable and explained to me all the options and features of all the vehicles I viewed patiently. Allen even called me the night of my purchase and the morning after to make sure the car drove and performed as expected. The finance process was easy and fast and my vehicle was washed and presented to me in showroom quality. I highly recommend Toyota of West Covina to everyone, you will be treated like VIP.I really love my new Camry :)

Review №138

2022-08-17 17:14:57

I bought my dream car yesterday and couldn’t be happier. Miguel was extremely helpful and ensured I was making an informed decision. I don’t know why car salespeople get such a bad rep, as a first new vehicle owner, I can say I was beyond pleased with my experience. Thank you for getting me in my dream car!

Review №139

2024-04-05 17:58:44

Murphy 43k I signed for 63k be ready to pay 20000 after msrp

Review №140

2022-09-19 18:59:44

BEST experience ever! Weve been searching for a 2nd car, gas saver, as we currently have a Dodge Durango. We figured with the amount of gas we were spending a month, we might as well buy a 2nd car.We stopped at the West Covina Plaza and saw an advertisement for Envision Toyota of West Covina, so we figured why not.We were greeted by Julian Robles and from the get go, we knew we were in business with him. He wasnt pushy, as you would expect salespeople to be. Instead he was friendly, and welcoming. He was all over the questions we had in regards to the 2022 Toyota Corolla SE. We took the one we eyed out on a test drive, and she drove smooth. White exterior, and black interior.Julian was all over the questions we had in regards to the vehicles warranty, performance. Weve visited a few dealerships from Cerritos, to Downey, and even El Monte, but the salespeople were disappointing when it came to answering our questions .Once we came back from the test drive, he ran our credit, and had David Porter, from financing come out to greet us. He looks intimidating and it literarily felt, like we were walking into the principles office. Thats just his appearance. David was great, and very patient with explaining financing to us. He was detailed about the APR and all of the documents we had to sign.By the time, we were done with financing, Julian had filled up our gas tank, had our car washed and placed a big red bow for pictures. Like I said, we werent planning to drive off with a car, as we had laundry day clothing on, so nope, we wont share the picture.I cant emphasize how much we hate car shopping, and feeling belittled by snobby salespeople, however, I would definitely come back to see these guys again.Oh, and not to mention, that Julian calls, and texts to check up on you as a customer to assure you are content with your purchase. The answer is YES!Yes we are. Thank you!

Review №141

2023-03-29 20:02:28

Came in to look up for a car. The 2023 toyota prius. Honestly i had a big down payment. 2 things alerted me to stay away from this purchase. 1. You can’t trust a seller who marks up the car MRSP and then other seller tells different. One said 15k, the other said 10k additionally to the already $29,337 MRSP price. Horrible tactics to sell cars. I am still questioning the legality of such high increases. 2. They are the only dealer who are getting the 2023 cars ? 🤔 come’n men. Gotta do better. I believe they are trying to cover up loses from unsold cars. Anyway. Have a positive day.

Review №142

2022-06-11 18:49:38

If you can, please dont come to this dealership. Irarely write reviews, especially bad ones but whatthey did to me is so despicable. Im college student who was looking for a used car because my previous one broke down. I went to this dealership and found a decent car. It was a 2017 Corolla LE with 68,000 miles on it, it was going for 17,995. I told them I wanted it. I signed the papers for it and they told me it was mine and congrats on the purchase. Also they were going to be 9% interest rate, not the best but I badly needed a car. The salesperson came back and said bad news. They gave the car to another lady. I was like thats okay get me a car with equivalent value. They wanted to give me a 2013 KiaSoul. I said no find me a Toyota. After sitting in the waiting room for two hours nothing was done. I was very upset so I went to the managers room and themanager Rudy looked like he could care less. Theonly one that was decent help was Hiep Dinh. They told me they found a better Corolla, we went all around the lot and nothing was there. Turns out it was salvaged. More time wasted. The son of thedealership owner told me dont worry I will figure itout, Ill get you a better car. Two weeks later and no car. They told me to call them, I called once and they offered me a 2016 Ford Fusion with a lot of mileage or a 2013 Corolla. That is not a better car. They never reached out or nothing. I was really disappointed. I ended up buying a 0 mile 2022 Toyota Corolla with 3% interest rate at LongoToyota. I would highly recommend them, I got thecar almost same ending price from the 2017 Toyota Corolla that Toyota West Covina was offering me. I really hope you guys better your customer service because this was the worst experience I have dealt with as a buyer. Do better.

Review №143

2023-02-04 05:01:19

Worst experience, two week ago I went to this dealer to get a car, but I have some problems with it cuz it was a certificated car, when I tried to contact the sales man to return the car, he just answer the phone only one time, supposedly cuz he was not working that day Sunday January 29th 2023 he told me to go Wednesday February 1rs 2023, my big error… when I went to the dealer Wednesday he does not appears and now apparently none of the employers in this dealer can help me without the sales man and the manager. What kind of training get this people before start working there that makes that none can help you if the original person that talked to you and close the deal is no there.

Review №144

2023-10-26 21:19:25

I went to look at a vehicle. CJ has the car ready to drive when I got there. He was amazing along with the rest of the staff. I will recommend them to others.

Review №145

2023-01-06 04:16:03

I Went to purchase a GR Corolla. MSRP is $39,860. I Asked what the dealer was asking for the car. They said $60,000! That’s a $20,000 markup! I laughed and walked out. Worst experience I’ve ever had. I used to be an employee of Toyota too. Shameful.

Review №146

2023-05-15 17:04:51

The review is for the service department. I purchased my vehicle there with a service plan. Every time I schedule an appointment there is an issue. Either they don’t have the parts or they want to charge for something which is included in the service plan. I make it a point the issues I’ve had in the past but it continues to happen.

Review №147

2023-12-31 00:39:16

Thank you so much ivett for all your help she was so nice and patient with us 100% recommend she’s the best everyone was so nice here

Review №148

2018-03-25 20:23:35

Had a great experience at Toyota we went in not knowing what car we really wanted. Miguel Juarez was very patient with us as we looked into a few cars and were indecisive till the very end. I felt we were in and out really quick not like usually car dealerships. Danny was quick on running my credit and getting a great deal in my price range. I would recommend my family and friends to come here if there looking for a new or used car.

Review №149

2022-05-25 18:12:01

Do not trust a word from this dealership and especially Reiss. I am in the military and was in the process of deploying within a few days. I was brought to the dealership under false pretense that the car I wanted was available and was told after I got there that the car was not on the lot and would be delivered later that night. I was then tricked into signing a contract and over the next few days I was lied to again and again that the car would arrive the next day. Finally, the day before I was set to leave the country for a deployment I finally was told the truth. The car was weeks away from being delivered. All this after I signed a contract and put an $8,000 down-payment on the vehicle. I was very clear from our first encounter my time line and was flat out lied to every step.

Review №150

2018-11-27 18:48:51

I bring my car in for maintenance to this Toyota Service Department every time I need something done, or fixed. The staff is great and efficient. Steve in the service department always helps me out, and gets my car done quickly. Also, I work relatively close so I use the shuttle service and get back to work quickly.I always get my car back the same day, and in excellent condition! I love the customer service and have always had a great experience!

Review №151

2020-10-08 18:09:23

Made a purchase with Tyler and Adam on my RAV4. From beginning to end Tyler made things very easy. He was able to answer all my questions and also was ready when I showed up for my test drive. He was very professional and would definitely purchase from him again. Adam also assisted and they make a great team. No tricks or games when we showed up and they kept things quick and simple. First time I made a car purchase and wasnt stuck at the dealership all day long. They definitely earned my business and I would recommend them both to friends and family. Thank you!

Review №152

2024-01-03 00:04:54

My recomendation is dont take the gap insurance 😒 😑 🙄They dont want to help you with nothing if something is damage

Review №153

2020-02-13 17:19:10

Was here with my mom for her service appointment but she ended up trading in. Ask for Tyson....he is very nice and has a great demeanor (not a pushy sales guy!).Everyone is helpful and the coffee machine rocks!Overall it was a great experience and they went out of their way to make my mom feel special.

Review №154

2020-08-27 02:36:53

I would rather not give Envision Toyota a star, there customer service is the worst. Made a appointment for a Tuesday, and they jokingly said we might not have the part, so maybe your car will be ready on Wednesday. Why couldn’t they say don’t schedule an appointment if you don’t have the part? Also, when I called to see if my car was ready, it took the operator over 20 minutes to go and check if my car was ready, then he picked up the phone and hung up on me. Now if my car was ready a long time ago why wouldn’t the guy have the paperwork in front of him. Oh, did I mention they said that they called my cell phone and left a voicemail; when I had nothing? Tried to call to talk to the manager, and his name is not listed in the directory, nor can you have an option to voice my concerns. I have been a longtime customer over 20 years and the best experiences with my service guy Mr. Saldana, it is time to go to Longo Toyota.

Review №155

2021-11-10 06:31:58

I got my dream car! Erica & Tyson were so helpful, it took less than an hour upon saying Yes to driving home. Fantastic, efficient and honest service, great financing options, such nice people, we are a Toyota trusted family already and Envision exceeded expectations!

Review №156

2020-11-17 05:59:02

I had great experience with Envision The sales rep. Tyson Mcnelly was very helpful and making the process fast and easy. He got me a great deal and even financed my vehicle with my bank after a few days of searching for a better APR. Its hard to find a good dealership and these guys work with you to get a good deal.

Review №157

2023-05-29 20:17:06

I worked with Erick Villanueva and Rudy Sandoval in buying my first car. They were very helpful and worked extremely hard to get the the truck I wanted in my price range. It was a 10/10 experience.

Review №158

2022-08-05 17:38:28

0 stars if allowed. Worst place to go. They are willing to say anything and do anything over the phone or via email to get a person into the dealer. Michael Diaz stated over the phone that it will be a markup of 5k for the car. When I went into the dealer, the mark up was 15k. Outrageous, vile, dishonest. Additionally, I stated to not run the credit application before negotiating the price, they run a hard inquiry without my consent as I was test driving the car. As I have driven many Toyotas, Envision Toyota of West Covina and many other Toyota dealerships have ruined my experience with the brand. I will no longer be looking into Toyota at this time. Honda dealer provides much better service and is true to their intentions.

Review №159

2015-11-19 20:41:38

2 weeks ago my husband was shopping for a used Toyota Rav4. Penske had exactly what we wanted, 2015 with only 12K miles for a very reasonable price. Thats not the only reason Im writing this review. Usually buying a car is a dreaded experience but the help we got from our Sales Person Art Q., was exceptional, friendly, no pressure, just the facts. We knew right away we could work with this person. And the Sales Team leader Danny H made us feel at home with his happy attitude and willingness to help. And the whole process was done quickly, absolutely the most pleasant experience weve ever had buying a car from any dealer. Before we went to Penske, we started out at West Covina Honda across the street. What a difference. The morale of the employees was very poor and cold. They wanted us to buy a car we really didnt like and it was obvious they were trying to unload this car for awhile. The trade in price they offered us was ridiculous and insulting. So if youre down that way to shop for a car BY PASS HONDA and go directly to Penske Toyota where you will be treated like family.

Review №160

2018-10-18 19:18:45

If you want great car maintenance go see Juan in the Services dept.! Great, reliable, and knows exactly what to do for your car. My family has bought several cars over the years and we always ask for him if anything needs to be done. Really nice guy too!We’ll be buying another new in the next few months here because we know we are always in great hands!Thanks Juan for always being A+++ 😄👍🏼

Review №161

2022-04-15 00:54:07

Came in looking to purchase a RAV4 22 Hybrid, and I was helped by Tyson. He was amazing to work with, really understanding of our situation, and willing to work with you! Definitely look for him as your point of reference if you ever want the hands-down best price you can get!

Review №162

2016-07-04 19:59:50

LONG WAITS, WRONG VIN# on contract, Intentional Unauthorized writing on checks, trying to pass BLEMISHED car as new: I went to Penske to buy a car for my parents on June 30 at 2:00pm after telling Daniel Rocha, their Costco auto rep for the dealership, that I would be in on Thurs afternoon. I arrive and Daniel Rocha is busy with another customer so I am assisted by Daniel Martinez. Nice enough guy. No real haggling as I agreed to the Costco price but they didnt have the car I wanted in stock. I was headed out to another dealership but was approached by Elaine, another rep, and asked if I would wait to give her a chance to see if she could acquire the car in the color I wanted. After 30 minutes, she was actually able to find 2 and by 3:30pm I agreed to buy the car if they could get it there ASAP. I was told by Daniel that it would take less than an hour to acquire the car so I agree to buy it. I leave the dealership, telling Daniel that I would be back within the hour-before he gets back with the car so the timing is right and Im not sitting around all day in the dealership and I can go pick up my father. As promised, I return at 4:10pm and Daniel still hasnt left to go pick up the car. I find out that he was instructed by Elaine to NOT to leave until I returned. Okay, so Elaine wasted some of my time. Daniel finally leaves to go pick up the car and contrary to his previous estimate, its over 2 hours later, and I decide to leave. At this point, its 4 hours in and Penske still hasnt been able to show me the car I intended to buy. As I begin to leave, Daniel shows. The finance manager tells me that there were 2 people ahead of me...which I am okay with as long as I am informed from the beginning. Why not tell me when I arrived that they were too busy to help me and that I should come back 4 hours later? POOR customer service.I decide that I waited for over 4 hours at that point, why not just do the finance paperwork now that they are ready for me. BIG MISTAKE. I am taken into the finance managers office where he draws up the paperwork and has my father sign at the appropriate places. Luckily, I am the type to read the details and notice that this finance manager tried to get my father to sign paperwork for the wrong vehicle, a totally different VIN#! BAIT and SWITCH much Penske? I guess you do because this finance manager never apologized and simply typed up new paperwork brushing it off as no big deal. Since when does having the wrong VIN# on a contract not become a big deal? After that incident, I am even more cautious with this dealership. The rest of the paperwork is done without a hitch...and I think I am going to drive home in a new car. WRONG.At the final walk around, I notice a blemish on the rear left side of the car near the lower paneling. The shady finance manager says its not a big deal and that its just a paint job and a quick service order can fix it. Im buying a NEW car, not a need-to-be-serviced and painted on day 1 car. So I decide to cancel. It’s now past 7:00pm. As we head back in to do the cancellation paperwork, I am informed that my check cannot be returned to me as it was already put in their safe. So they held my check hostage for a day. I am told, not asked, to return next morning to retrieve my check.I return the next morning, it is now hour 19 since I first walked into the dealership. No one knows who I am and my check is not ready for me. No surprises here…more waiting. Finally 9:35am and I get my check. WAIT, someone that is NOT me has written on it! Penske has no rights to the check and has no business writing on my check as soon as I say I am cancelling the deal. The Penske rep tries to blow off this intentional and unauthorized writing on a check that does not belong to them by saying, Whats the problem? You got your check back. The problem is that I dont go around writing on your checks without permission intentionally as that may be construed as fraud.

Review №163

2016-09-24 05:47:52

We had such a wonderful experience dealing with Leo, Jason and Ray (Sales Manager). We highly recommend you coming in, test driving and getting as much information as you need from these guys because they are willing to go above and beyond what a usual salesperson does. Theyre not only friendly, but very professional and welcoming. The plan was to just look at the car, but we ended up driving our brand new car home 2 hours later. They made the process quick and hassle free and gave us the deal we wanted. So, if you are ever in need of a Toyota, make sure to swing by Penske Toyota of West Covina and ask for Leo or Jason. Trust me, you wont regret it.

Review №164

2018-02-27 01:52:59

This place was amazing! Great customer service from beginning, end and after. Alex G. Was a great salesman. He explained everything and all features and answered all my questions. He even followed up with me after to make sure my 2018 Toyota Camry was working for me. All around the staff was very nice and courteous. Definitely buy your next vehicle here! Thanks Penske Toyota West Co

Review №165

2015-09-04 07:56:52

I just bought my first brand new car thanks to the amazing guys that work here. Everyone here really cares about the customers happiness, even above making an extra dollar. I greatly appreciate all of the time and hard work that went into getting me into my perfect vehicle at my perfect price thank you all so much! Jake helped me with my purchase and so did Steve. Thank you Penske Toyota West Covina! I am so happy that I took my business here instead of elsewhere! I love my Corolla!

Review №166

2020-05-24 21:06:07

The General Manager Shawn created a horrible experience. He was unprofessional and extremely rude. After being there for multiple hours and starving, we thought to grab food and come back, only to have him threaten to take the deal off the table. When we returned, he raised the price and told us that if we kept shopping at other dealerships he was going to raise the price. Again, we left for a half hour to get food in our stomach after they made us wait hours!! In fact, other employees came up to us and apologized for his behavior. Apologized for a MANAGERS behavior!! In the end, he said we had to leave a positive yelp review or he wouldnt honor the deal. A true bully. I would recommend all to stay away.

Review №167

2018-03-29 18:06:03

My husband and I had a lovely experience dealing with Alex Gonzalez when we purchased our first plug in hybrid. He was very patient with us, answering all our questions and giving us helpful information re the vehicle we were buying. I was glad we went to this particular dealership. Everyone who helped us including Alexs manager and the finance guy was very helpful and friendly.

Review №168

2022-11-29 00:25:46

I recently bought brand new rav4 prime. I asked Jesus if there were any EV rebates, you have to fill. He told me I have to do on my own. When I researched on SCE rebates. I found CALIFORIA CLEAN FUEL REBATE of $1500, that can only be done from point of sale ( by dealer). But unfortunately the dealer told me they dont participate in clean fuel program. I lost $1500 on my rebate. 😒.I would add one more thing to watch.I had posted a review. I am making addition to my opinion. I bought a new car from Envision toyota of west covina a year ago. . I just found out the I had a hard inquiry even though I bought my car with full payment. I was made to sign on electronic pad, which I latter found out were finance payment plan. I never intended to apply for any loan. This came as an eye opener when I was reviewing my credit report, which had hard inquiry from envision toyota. .I will try calling them. Hopefully they will call credit services remove the hard inquiry.Please make sure you know what you are signing on electronic pad.Also I was never given any paperwork or receipt personally. I was given a flash drive for all the paperwork I thought that was a new custom of business. But the papers was missing my receipt of payment. I had to call the office and they emailed me the copy of my checks and recei

Review №169

2024-01-30 20:10:14

Son unos careros. They over charged for a basic car maintenance .. se pasan

Review №170

2019-03-02 19:58:26

I finally got the trunk that I dream, a limited Toyota Tundra. I have always wanted this truck since I graduated in 1995. Now I finally have it and with it all amazing safety features. I even paid the additional $3,000 protection plan because I really want to keep this truck for a long time. From purchase in September, as a Birthday gift for me, I had to take it for service in February, mileage 970. Oil change, multifunction test, rotate tires, and recall service for the vey first time. The was setup to my standard and I was very happy driving it when I purchased. After the service was done I noticed something was not working the way it was before the service. The front and back of the censors are not working, so I contacted Toyota service department about my issue. Had to schedule a new appointment and have them take a look it. After the second service, they said that the programs was updated and your censor was changed, so service employee said the warning and protection censor will base on the speed that I am driving. Before, the censor was warning me if I was getting too close to anything, cars or other obstacles regardless of speed. This was great feature, because the truck is huge and occupy a lot of space, so the warning was very useful. Now with the updated program, the safety features has change. If you are not driving at a certain speed, censor will not warn you. I even showed it to the service department and I was really close to a park car. Explanation of service department, this was the new upgrade of the program. I see the upgrade of the speed situation issue is important but if this effect the other features of the protection how can this be an upgrade? What happened to my protection, my insurance is going to love this. I am now disappointed with my Truck and Toyota. I think I over spent. Total waiting hours 4 hours on a non appointment, and waiting for explanation with schedule appointments 3 hours for second service.

Review №171

2019-05-15 07:21:32

TL;DR Do not visit this location. They are manipulative and conduct dirty business. I will not be visiting this location again.First and foremost, this yelp page states the location is closed. It is not as I visited just this past week.I have been visiting this location for routine maintenance and service. In the past, I had received great service as well as customer service, specifically from Raul!However, upon the most recent visit, I was assisted by Manuel, and the customer service was quite terrible. I had made an appointment the day before and arrived to the appointment a few minutes earlier. I understand that often times business gets busy and customers begin to pile up, but I had waited to just even speak to a representative for at least 30 minutes although I had an appointment. Not a single individual approached me and inquired on my needs. People just kept passing by and saying I would be assisted shortly. In close proximity to me, Manual is at his computer and was quite rude as I attempted to communicate with him. At the time, I had disregarded it as I fully understand how strenuous the service industry can be.After finally reaching my turn to be serviced, Manual was quite rushing through the process when speaking to me and taking his time while going through the work on his computer. Again, I considered the fact that inputting information may take some time, so I respectfully waited. When he finally returned he continued to say many confusing and manipulative things that ultimately pushed to me have my 20,000 mile service rather than my 15,000 mile service as he kept saying how my vehicle was due for that maintenance. He often danced around my inquiries and things just did not quite add up. But with much confusion, I allowed for my car to be serviced anyhow for the 20,000 mile service as he lied about my current total millage.The customer service at this location is DIRTY and MANIPULATIVE. I lost an additional service that in coupled into the purchase of a new vehicle as the representatives here will coerce, confuse, and manipulate you into ridding of services you should be receiving and attempting to get you to pay more.I will no longer be visiting this location for car service.

Review №172

2015-10-25 16:31:06

I bought a 2011 Prius from this dealership and the staff here couldnt be more helpful. My sales person Daniel Martinez was knowledgeable, professional, and very patient with me. The entire process was very streamlined and the management here was really able to work with me in order to get the car that I really wanted as a commuter, at the price I can afford. All in all I would definitely return here to buy another car in the future and I would definitely recommend friends and family to this dealership.

Review №173

2019-02-19 03:28:39

My daughter just bought today her first car. Isaac Serrano made this experience confortable and convenient. My daughter was very happy with the purchase and the service provided by Isaac. He would be a great candidate for a manager. Great skills, great customer service, patient, honest, and makes sure you leave happy with your purchase. Looking for a new car?? That’s your guy.

Review №174

2017-07-14 00:34:17

The only reason this place even gets any stars is because of the sales person Gary. Otherwise in my opinion the upper level staff should be given some kind of training of how to be courteous and polite to their customers. We were having some thought process over the car that we liked and ended up talking to some sales director whose name was Elaine....Super rude lady and I guess she thought that intimidation could actually speed up the sales process.It rather made us more stubborn on our choices. The sales guy was very nice and the store was good too.

Review №175

2019-08-07 19:08:15

I would like to say that my previous experience with this particular dealership was very inviting, very comfortable and effective.I just purchased a 2018 Tundra after having. Hummer H2. I miss my old truck but after 13 years needed something more reliable, so I purchased this vehicle.I would like to compliment the service writer who took care of my last visit and he was caring, very professional and very knowledgeable in what he knew and what he was going to get done with my vehicle.He was current with the recent updates that are made aware to the purchaser via email, or mail and all you need to do is ask if these things will be taken care of and he mentioned no problem that I was in good hands.His name is William Nadler, he is a great person and truly professional, he is not alone all of them are good no up selling just the “facts”Thanks again William N., Envision are lucky to have a valued professional like yourself.High regardsMr M Tynes.

Review №176

2023-08-05 17:38:14

My husband and I have been shopping around for a very specific vehicle. We have looked at many other dealerships for this car,. Other dealerships have their dealership markups around $1,500 - $3,000. This dealership has a markup of $8,500!!! The absolute greed is appalling.

Review №177

2018-10-17 22:36:17

Service still has my car...in for enhanced warranty issue..will be 5 days tomorrow with no call to update. Called service manager this am...was told me he needed a little more time and he would call me with an update before I went to work. No call...called in sick to work...no transportation. Thanks toyota..this is costing me more than expected. Going to pick up my car..found a more reputable alternative. Love the car...service ... much to be desired.

Review №178

2022-05-07 05:16:43

Would not recommend all they want to make more money I agree with most of the comments. It is shameful for a company like Toyota to hire such a customer service team. Very high prices. They do not care if you are going to buy or not, taking advantage of the customers’ need, with the excuse that there are no cars available. You have to pay mark up to ten thousand dollars above the amount due. They have no respect for the customer. Toyota was the leader in the quality and prices of cars, but unfortunately .bad management, failed responses and solutions, and they cannot fix any issues

Review №179

2023-11-25 04:35:01

Come and buy a car from Fredy he is the Best and his manager Rudy sandoval will go above and beyond to get you approved

Review №180

2020-08-28 20:18:01

For my first time ever going to toyota of West Covina I can thankfully and honestly say that I had a terrific experience. Abdi came to my aid and assisted me right away in what i was looking for. I thank him very much on being able to make me a sale based on what I was looking for exactly and felt comfortable with. I definitely have to include Sal on this review as well, as he made which what i thought was impossible POSSIBLE. thank you all again very much

Review №181

2021-12-02 16:40:29

Worst dealer EVER! They refused to let me test drive a vehicle! So guess what I did, I went across the street and bought myself a 2021 Honda Accord touring!!! Jokes on them I had hella money down but of course they refused to even let me test drive so their lost HONDA got my business! I recommend you guys save your money and go to Honda across the street! That’s the best dealer I’ve ever gone to told them I wasn’t interested in buying a car from the job and guess what Honda did they let me test drive anyway so props to Honda they actually know how to make business

Review №182

2020-07-03 23:40:05

This is my account of the car buying process as I helped a friend in regards to helping him understand the dollars/numbers involved.On a car deal he received a sale offer of 19000. The dealership was almost purposefully vague on sending detailed numbers of the total cost despite multiple requests on our part to do so. But my friend still decided to go to the dealership because we decided the price seem to be decent. But I forewarned him to watch out for hidden cost when he arrives.Once my friend arrived at the dealership the shadiness became apparent. I was at home helping him via messaging/phone. The salesman presented with paper with all the numbers and there was one glaring number that had no apparent explanation. The amount was for 895. The salesman apparently did not allow my friend to take the photo of paper to send to me. but my friend found a way to do so anyway. I urged him to probe about the 895. Finally the salesman relented and told him it was the TrueCar advertising fee they are passing onto the buyer. Now that is very surprising because I have never seen any dealership that would pass on that obscene amount of fee onto a buyer in such fashion. I found this ludicrous.At this point I advised my friend that this is likely a bad business dealing and to walk away. The salesman probably noticed my friend was getting cold feet and came back with another offer. This was to give additional 1000 off (which is probably their attempt to salvage the situation without losing any real money) to seem like my friend was getting another 100 off the price (they were still charging 895 but giving 1000 off additionally). However in the process they said they had to raise the interest rate from promised 1.9% to 2.9%. While they may have tried to pass this off as looking magnanimous, but I see this as bait and switch. Because in the course of the loan most people will certainly pay more in interest than the 100 of additional savings they initially reaped.This was not yet over. They decided to change up the offer likely in their favor by deciding not to give 1000 but also not to charge 895 TrueCar fee. But they will have to go with 2.49%. At this point it was getting ridiculous. The friend ended up signing and purchasing the car because he was getting quite exhausted by this point. And he justified his action by thinking he didnt want to waste any more time and effort.Ultimately the dealership decided to wave 895 fee but still raised the interest to 2.49%. Talk about a roller coaster ride of offers.Perhaps this was overall a decent deal at the end of the day. But the way these dealer folks went about their dealings is quite unusual/unethical and does not sit well with me.Those of you who are thinking of shopping at this dealership, keep in mind that this can and likely will happen to you. So do your homework and go about it prudently.I will go with 2/5 only because my friend still ended up getting the car. He wasnt very happy with it but did it out of necessity. But the overall experience and the unusual circumstances call for deduction of 3 stars. If they follow up with good after service perhaps the rating will change for the better.

Review №183

2021-11-28 23:56:48

Misogynist Here I was insulted by a man for wanting to negotiate the best rate for my family. I was told, “i cant talk to you. I need to talk to your husband man to man and it’s not right or legal for you to talk and be in the condition you are in.” (I am 7 months pregnant). This is what you will get if you are a woman coming to this dealership. It is small and there is a shortage. But I was overlooked and questions were not directed towards me but to my husband. Do not give them your business. Matthew was the person who said it. Managers involved with little reprimand were Hip another salesman named Tony.

Review №184

2017-09-06 22:25:24

Just leased my 2017 RAV 4 recently and I was very pleased with customer service! Steve Coto was my salesman and he made the process really smooth. In contrast with being at a car dealer waiting for hours, he made sure he showed me what I was looking for right away and offered the best deal! His customer service is outstanding! After shopping in many other dealers, I knew instantly that the customer service at Penske Toyota West Covina was welcoming, reassuring and genuine. My boyfriend and I plan on returning to get another car soon and will definitely request for Steve to assist us. Very happy with the great service, price and of course, enjoying my new car! :)

Review №185

2022-02-20 16:31:25

Erik was amazing and professional. My wife fell in love with a Rav4 that was hard to get and Erik went above and beyond to track one down and get it for us. We were so blessed by this experience as we ended up with the exact Rav4 we requested from color to interior to functions. We will be back soon for a truck in a few months the service was so good.

Review №186

2018-04-02 06:55:28

I recently purchased a new car from here. The staff is amazing. As always when you walk up into a dealer you see all the guys standing around waiting for customers to come in. My boyfriend & I were greeted right away. Steve Coto helped us out. Asked what we were looking for and what we were looking to spend. I went in thinking I would be coming home in a pre owned car since I wanted very low payments. But to my surprise I ended up leaving in a brand new car. Right in the price range I was looking for.Everyone there was very friendly and made sure we were happy. Even with the little things like asking us if we would like anything to drink. Also made small talk. They really make you feel comfortable. Which makes car shopping easier. You dont feel like they are just trying to sell you something to make a quick buck off you. Or sell you anything youre not wanting. I will definitely will be returning in the future & would refer friends and family to Penske Toyota.

Review №187

2022-05-28 19:15:00

I bought a car for my daughter the door was broken. They gave me a rental for a week then charged me for it. I’ve had the car for two months the service light is on. I will be reporting this to the Better Business Bureau. It should qualify as a lemon.

Review №188

2018-03-14 19:23:35

Overall had a positive experience at the West Covina Toyota dealer. The employees were great, especially Gary who helped me buy my awesome car that I enjoy driving everyday. They had the car I wanted in stock. The process was quick and easy transaction.

Review №189

2018-09-26 17:49:12

Service drive was well-organized and dropping off car painless. Several people greeted me; I was shown to new Starbuck coffee machine and offered tea or coffee. After short wait a shuttle took me home. I was kept informed as to car repair and taken back for car the following day. Everything was problem free. I have never met more professional service people...

Review №190

2018-12-29 22:08:27

Everytime I come for any maintenance it always feels like a waste of time. What is the point of making an appointment if it still going to take 3 hours for a simple oil change. This is not the first time having problems with this location. I come here cause I purchased my car here but it seems the only people that can actually do a fast efficient job are the salesmen.

Review №191

2017-06-30 21:22:30

Nice place, didnt try to pressure me to buy. The salesman was kind and helpful.Update: my licence plate was lost in the mail and I didnt know who to talk to, Daniel Gonzalez the finance manager fixed everything. He found out what needed to be done, called me back in less than a hour and had the paperwork for me right away. Toyota took care of everything. Thanks

Review №192

2019-01-03 14:43:43

I’ve had some pretty negative experiences with other Toyota dealer locations but my experience at Penske West Covina was great! The technician who helped me with my recall inspection was knowledgeable and a nice person. He explained everything to me in a way I could understand and the wait time was not long at all.

Review №193

2020-07-25 22:17:00

Called their sales department several times, no body answered, and voice mail was full. Called their service department they answered right away and asked if I could be transferred to sales, so they transferred me, and still no one answered. I resorted to texting. A guy named Jeremy texted me back. I asked about the availability of a certain car in their lot. He assured me the car is still available. We negotiated a price through texting. I informed him that I needed to know prior to coming in since I was going to be driving over 120 miles to see it. Everything seemed good until I get a text the next day telling me the car just sold. Luckily I hadn’t started driving yet. This place has the worst service ever.

Review №194

2019-08-20 01:58:12

Went to this dealership to purchase a used car. Looked at the great selection they had and was helped by one of their sales reps, Ray Rojas. He is the definition of professionalism, he is courteous, and has a great sense of humor. Im the owner of beautiful car and I thank Ray and the West Covina Toyota team for an overall wonderful experience!

Review №195

2018-05-16 21:27:12

Penske of West Covina gets 5 stars from me! Alan and Danny were exceptional. They were very patient and provided excellent customer service. Alan tried to make us feel happy the whole way through. Awesome! I love my new Toyota!

Review №196

2018-05-01 17:08:41

We had a great experience here st Penske Toyota. Bought an Audi from the used lot, saw it online. They honored the online price, fixed the headlight that was out and even a little dent on the fender. Which is above and beyond with a used car. Everyone there was super friendly and kind. I would without hesitation recommend this place and our salesman Arthur Quintero to everyone!

Review №197

2019-02-23 20:49:41

I begin to loose faith in places once I get lied to, which is what happened recently. I took my Corolla in for an oil change and once that was done, they told me I had to change the front brakes bc they were at critical and wouldnt recommend that I drive off like that; also that my rotors had to be resurfaced. The total cost was going to be $472. I told them Id take a look at the brakes on my own. So I took my car to a small shop, had them lift my car and remove the tires so I could inspect the brakes and rotors along with the mechanic that was there. It was a big big lie. My brakes were perfectly fine, more than 60% left on them and nothing was wrong with the rotors. When I told the mechanic about why I wanted to have my brakes inspected, he couldnt believe that they told me that. They were trying to scam me big time. I would not recommend coming here for maintenance on your car.

Review №198

2020-06-06 11:37:13

This being my first time buying a car, Tyson Mcnelly made my experience wonderful and stress free. He was confident an sure of himself that he could make my time at Toyota a great experience and he did not disappoint. I highly recommend you ask for him cause he has a desire to be their for you in whatever you need. The staff was polite and helpful and Im glad that my time wasnt wasted at Toyota. Thank you everyone!

Review №199

2018-10-03 19:33:15

They provided dishonest service for me and it was a rip off. I’d have to say I wasted over $500 for a major service on my car there. The guy said I needed to change my windshield wipers because they were not factory wipers and it was part of the major service. I said that was ridiculous since I had just changed my wipers a month ago and rarely used them (so they were still in good condition). He said he had to change them anyway and I would get charged for it. I paid and saw the charge for the ridiculous factory windshield wipers, which were not cheap by the way. When I got my car back, I noticed they were still the same wipers as the ones I had put on them before I went to this place. They didn’t change my front or rare ones, EVEN THOUGH the guy said he had to change them and he said he had to charge me for them as well. Well, that stinks. Now I question whether or not they even changed my cabin air filter. I guess I’ll have to check that on my own and the mostly likely change it myself. You’re better off going to an actual Toyota dealership. It’s expensive but at least they’ll do the work they’re supposed to.