Presentation on Map Reviews Nearby

Envision Ford Lincoln of Duarte in Duarte

4.4 (199) 1031 Central Ave, Duarte, CA 91010, United States

Categories

Ford dealer
Auto repair shop
Car dealer
Lincoln dealer
Used car dealer

Location on the map

Duarte, Los Angeles County, California, US

Phone: +1 626-359-9689
Site: https://fordofduarte.com/

Opening hours

Monday:8:30 AM–8 PM
Tuesday:8:30 AM–8 PM
Wednesday:8:30 AM–8 PM
Thursday:8:30 AM–8 PM
Friday:8:30 AM–8 PM
Saturday:8:30 AM–8 PM
Sunday:8:30 AM–8 PM

Edit info

Total reviews rating 4.4

199 Reviews for Envision Ford Lincoln of Duarte 2024:

Review №1

2024-06-22 15:37:58

I had an incredibly positive experience! My current Mustang was a V6, and was a 2015, and I had brought my car in for a simple oil change. I was then informed that they dont make V6 anymore, and my car had just a little over 100 K miles on it. So, I thought let me see if there are any other options I might be interested in. There was 1, this option was a 2024 and only had 7K miles on it. I asked to look at the Car fax report, and found it had never been in any accident, and had only 1 owner prior to myself. Being it was well within the factory warranty still, and was gold certified, I thought to myself, finding something like this was not easy, but here I was, making a decision that will help to safe guard my future from saving exorbitant amounts of money on auto repairs when they come around. The gentleman who helped me was a pleasure to work with, and my monthly payments are well within my budget. My birthday 🎂 was 6/20 and I made this purchase on 6/21...so this was an unexpected, but very necessary purchase. I am so grateful to God for having provided for me and taking care of me. I look forward to a long relationship with my Dealership here in Monrovia. This was a first time purchase for me here at this dealership. 😊

Review №2

2024-06-24 01:18:36

My wife and I met with Jason ( sales dept ) today. We called prior to showing up. Jason had the van pulled up front ready for us when arrived. Jason and the Management were helpful and very respectful about running our credit. We have been shopping for a van and this was the 4th dealership we went to. They worked hard to get the deal put together. We were very pleased and would highly recommend them.Go Army

Review №3

2024-05-28 17:02:37

Recently bought a Mach-E GT at Envision Ford and the process was very smooth. Carlos was super helpful from the start. He was incredibly responsive via text and phone calls. Their team honored the TrueCar quote and provided fair value for a trade-in. The finance manager Dave was also clearly experienced and provided an excellent extended warranty offer. Thanks again, Carlos and team!

Review №4

2024-02-20 14:23:14

It was my first time experience in Ford Service centre in USA Recently I bought a Ford Escape car and I came here for oil change. I was bit curious about the affordability of ford service. But I just supriced after getting the bill and it was just $110 only. I think if we go to some local workshop, they would have charged more. Im extremely happy with this seevice center and Mr.Angel he did a phenomenal job for me.Thank you!

Review №5

2024-05-08 00:43:50

I had a great experience purchasing my 2016 Jeep Compass at Envision. Jimmy and the team worked closely with me on my desired price range, made sure every aspect of the Jeep was in excellent condition, and that I was completely satisfied. I highly recommend them, thank you!!

Review №6

2024-04-12 03:49:37

Jimmy took great care of getting me in and out as quickly as possible when my truck was delivered. He was very helpful and answered all my questions. Thanks to the service team for expediting the cleaning and setup of my truck. And thank you to Envision for a great deal on my new Raptor.

Review №7

2024-06-04 18:37:52

Envision Ford Lincoln of Duarte really impressed me! Jason and Daniel were super helpful when I went in for a test drive. They were quick and professional, which made the whole process easy.I was checking out a used hybrid car with tons of miles, but it still looked pretty good. The guys were upfront about everything, which I appreciated. And I was able to test drive and buy the car in just two days.I was hoping for a bigger discount and maybe an extended warranty, but they stuck to the price on their website (before tax), so no surprises there.Overall, if youre looking for a straightforward car-buying experience, give Envision Ford Lincoln of Duarte a shot. Jason and Daniel were great to work with, and Id recommend them to anyone!

Review №8

2024-06-26 18:15:49

Edgar in their service center is excellent. Great service from their whole service team. I had an appointment and it was super busy, they got my service done just at the time they said it would be done. complete with a car wash! Plus their oil change is a better price than some of those oil change service centers.

Review №9

2024-07-01 17:14:55

I bought a car here last week and was delighted! Excellent service, friendly staff, no hidden fees or extra services! The purchase was quick and pleasant! The car is 2020, but it was washed perfectly and it looked almost like new! I highly recommend it and will definitely come back here again!

Review №10

2024-03-05 15:19:24

Envision Ford Lincoln in Duarte exceeded my expectations! Recently purchased a Ford Mustang Mach E, and Im loving my electric car. Richard and Josh Banda provided outstanding assistance throughout the process. Their expertise and customer service made the experience enjoyable. Highly recommend this dealership for anyone looking for a seamless car-buying experience!

Review №11

2024-06-13 18:56:03

I’ve purchased two vehicles from Envision Ford of Duarte and I’m absolutely satisfied. The staff and the whole purchase process is a delight! I appreciate Jason and Mark making things easy for me. Typically when my family and I have purchased cars it feels like a drag but I’ve definitely experienced a difference when switching to Envision. I highly highly recommend this group :)

Review №12

2024-05-17 22:01:43

Horrible experience, horrible selling tactics, waste of time, and they dont care about peoples time and/or distance they drive. If I could give negative/minus stars I would.I came in to check a truck they had for sale. Truck was good, they wanted a price out the door that I was not willing to pay. I offered them an OTD price that they told me they couldnt do. I ended up waking away.Over the period of a week, I received about 4-5 calls from them. On the last call, I agreed to pay them a little more than what I had originally offered, I confirmed with the sales man (Carlos) that we had an agreement on the OTD price, which he confirmed. I told him to have the truck ready and I was going to pick it up since we had agreed on the price. I live 2 hours away from the dealership and ended up getting a ride from a family member, since I was going to be driving back on the new truck.Once I arrived at the dealership, Carlos showed me an agreement paper with about 4k over the already agreed price. I told Carlos that that was not the price we had agreed on and he knew. He went and talked to his manager and told me they could not do the price we had agreed on, to meet them in the middle.I told him I dont appreciate them making me and my family waste my time, not counting the 2 hour drive, and now 4 hour drive back with traffic on a Friday. I told the manager (Yanni Bermudez) this and he really seemed like he didnt care. He did offered to pay for gas, which I kindly explained wasnt the issue, but the principal and not caring for/about the customers.They couldve had a new customer, now I would never returned to this dealer. Worst experience ever, horrible waste of time, and horrible selling tactics.

Review №13

2024-06-21 17:17:17

I had the worst experience when it came to servicing my vehicle. I have never had this kind of experience before. Took the dealer more than a week to tell me what was wrong even though I was told it would take 1 day. I kept calling and could not get a hold of anyone. No one answers the phone, and there is a lack of follow-through. After 2 weeks of waiting without a vehicle and requesting and asking multiple times to do an oil change, since the vehicle was already there, it wasnt even done. Now I have to take my vehicle back for an oil change. I mostly take it somewhere else, so I dont experience the same kind of treatment.

Review №14

2024-06-28 14:40:32

I took in my vehicle with an appointment @7:20a.m. I was having A/C trouble. On the invoice i had a promised time of 9:50 a.m. At 1p.m. I called them and was told they are looking at it and would call me with an update soon. At about 4:30p.m. I called them back again and was told it was a control panel problem and they are having trouble finding a replacement. I told them I had to pick up my car because I cant be without it indefinitely. They told me they will put it back together so give them 30 minutes. When i arrived to pick up my car, I found it parked in a storage area behind about 10 cars. It took 30 minutes just to move cars to get mine out. There is no way they worked on it. I got it fixed two days later in half a day. Turns out my cooling fan failed and shuts down the a/c compressor to prevent damage. Nice service guys, totally incompetent service department.

Review №15

2024-04-10 16:49:23

Joel was a great sales guy. No pressure, Very knowledgeable about his. Spent time to answer questions and generally is an expert in what he soldThanks

Review №16

2024-06-10 23:59:06

Super great service. Didn’t wait long at all because they put my car first. Also gave my car a complementary car wash. Super good first time experience. Plus there next to a lot of great walking distance places to eat and shop around. They have a lot of great space in their own waiting area, coffee, snack etc. overall 10/10 customer service and experience.

Review №17

2024-03-11 03:51:37

I had a great experience at Envision Ford. Diego was awesome! He was able to answer all my questions. I had my eye on a vehicle with a number in mind and Diego and the rest of the team were able to make it happen for me. Once the offer was on the table, I was in and out of there in less than an hour, and that’s including the test drive. Everything was fast and efficient. I would definitely recommend Envision Ford to everyone I know. Again I appreciate them willing to hear me out and get a deal done. I am very satisfied with my purchase. Oh yeah and a shout out to The Rock Johnson lookalike, super friendly.

Review №18

2024-06-26 16:54:55

Envision Ford is so busy with their service dept that calling in for service, they won’t even answer there phones for appointments. I have 3 years worth of oil changes, and I had to have my mechanic do the oil change because your facility is overwhelmed with recalls and service to others. At this time I feel envision ford owes me the oil change balance of $102.69. Another thing is, envision ford is so busy, I took my car in for recall calibration at 8:00 am last week, and they didn’t even call me to tell me the car was ready until 5:00 pm. When it was sitting there ready for pick up. Was a simple calibration that took all day? I am not happy with envision ford. Thank you.

Review №19

2024-04-05 01:29:39

Love love love the costumer service here! I have bought 5 cars from Rocky my dealer! He is amazing. Every time I need service on my cars Marco always takes care of all my issues and needs. He is very patient and has awesome costumer service! If you love ford cars come her to get your car. Everyone is awesome!!!!👏

Review №20

2024-05-27 21:18:03

Jason, the salesperson helping us, was very friendly and only wanted the best for us. He was determined to find the best possible price for us and delivered on his promise. We ended up buying a new car that was perfect, and everyone went home happy. Thank you Jason!

Review №21

2024-06-05 03:38:48

I was so impressed with Envision Ford starting with Gerald. He truly took care of us and listened to our needs. We probably wouldn’t have our awesome family car if it weren’t for Gerald and the whole team making it happen. It was top notch VIP service and made car buying seamless. Thanks Gerald, David and the whole Envision family!

Review №22

2024-05-03 15:22:17

I made an appointment for my oil change and was introduced to the new Envision Ford. My advisor, Marco was very friendly and helpful. Marco introduced me to Envisions oil change and inspection, maintenance plans. All went perfectly without any up-selling, nice! Thank you Marco. I will definitely return for future maintenance and any repairs.

Review №23

2024-06-22 02:58:57

I have not seen my car or gotten an update and almost 2 weeks now. My brand new Ford bronco had some upholstery issues that were supposed to be fixed by the manufacturer. My car car was supposed to be delivered today. Not only was it not delivered. I still have not received a phone call or an update.. I’m dealing with her however I get zero response. Not a good look for the new 2024 bronco either with the upholstery peeling and nobody being able to figure out how to fix it.

Review №24

2024-06-29 23:28:27

Bought a ford F250 The service was awesome my sales person Ryan was on point since the beginning. Great service will come back again . Thank you Ryan you are great. Recommend Envision ford for your next truck.

Review №25

2024-05-03 15:59:44

We couldn’t have been more pleased with the service we received. Gerald knew our exact needs in a car and he found us the perfect family car that exceeded our expectations. The process was smooth and everyone made buying a car super easy. Thank you Gerald and the envision team!

Review №26

2024-06-19 03:52:32

Ryan and Gerald were amazing, very personable and made this car buying experience a great one. I will be sending everyone to them!

Review №27

2024-05-27 20:36:17

Recently bought a Maverick XL here and I’m thrilled with it! Working with Carlos was a pleasure. It’s the first time I’ve bought a car from a dealership and we talked a lot about the car I wanted, what add-ons, the price, etc. it really eased eased my mind. He was straightforward and made the car-buying process really easy.

Review №28

2024-06-02 16:11:13

This place is awesome, the guy who helped us there I think his name is Jesus. Was very helpful. He gave us the best deal and end it up walking out with a brand new ford edge. Thank you so much for working with and making sure that our payment was what we asked for. Will definitely recommend this place to my family.

Review №29

2024-05-01 17:08:31

We got our car days later than promised. They said they communicated but I never got a text or a phone call regarding the progress. I had to call several times to talk to the service rep. We always had great service when it was Advantage Ford but not happy with Envision.

Review №30

2024-06-18 01:03:42

I’ve been a customer getting my vehicle serviced here for over 10 years since both my mom and I purchased our cars from here. We had no complaints until the new ownership. It took them 5 days to do a simple service and diagnose the engine light. Lack of communication and customer service. I had to call multiple times to even speak with someone then would be put on hold for 10 - 15 minutes. Then would be told they would call me with an update an hour later. I had to call back after the weekend to find out anything about my car. I told them my feelings and they said they understood and gave me a discount, but I’d prefer to know I wouldn’t have this issue if I came back again. I bet it is an issue of understaffing and the new management, but I won’t find out because they’ve lost me as a customer.

Review №31

2024-04-04 15:57:52

I truly felt that this service department sincerely wanted to make me a customer for life. They were friendly, helpful and fair. Everything was done quickly and correctly. I feel every dealership should learn from and emulate Envision Ford’s care and business practices. Well done!A customer for life…

Review №32

2024-05-29 23:37:06

Jason made the process of buying my new Maverick smooth and painless. We were able to compare financing and discuss price over the phone so when I walked in it was only thirty minutes start to finish. Exactly what I wanted

Review №33

2024-06-06 03:49:24

Im looking for my first car and the salesperson, Rocky, took advantage of my inexperience. I should not have signed anything, but I was led to believe that was the only way I could get a test drive. He then told his sales manager that I was looking to purchase the car, which I had made clear that I didnt want to do until I had gotten a feel for it. All I wanted to do was at least sit in the car, which I was never able to do. I repeated this sentiment several times to both the salesperson and his manager, which they were both unreceptive to. They even tried to pin guilt on me by saying they would be taking the car off the market until my test drive which would be two days later. I repeated several times that I did not want to reserve the car and I was okay if it sold before I could test drive it. They were unreceptive to this as well. I will never be doing business with this dealership again and will be recommending anybody I know looking for a car to avoid them as well. My only hope is that they actually ripped up the documents like they claimed they would, but I am not confident.

Review №34

2024-05-29 16:07:38

Excellent service! The service dept receptionist was friendly and helpful with scheduling my appointment. Marco in service explained everything to be done and addressed all of my issues. The car was returned clean and on time. Impressed! Highly recommend

Review №35

2024-05-15 01:23:02

Jason and Steve were great. Jason worked really hard selling me the car. I was ready to walk out but he worked with me to get a deal done. Steve was very informative on the test drive and pointed out all the nice features.

Review №36

2024-05-18 15:50:52

Went in for my 2019 Escape. It had a recall. I was surprised at how quickly it was fixed! And the follow up! This has never ever happened before anywhere. Im always having to call the advisor for follow up. Pleasantly surprised.

Review №37

2024-03-20 22:45:54

The repairs were done quickly and i felt that it was a good price over all. Had control arm changes, engine and transmission mounts replaced. The service member i worked with Marco was nice/helpful.However, the splash guard was not put back on properly and became damage. :(

Review №38

2024-05-16 15:21:50

I was very happy with the service I received. I was updated on what was happening and appreciated the service I received. Tony was very helpful and took good care to make sure all my questions were addressed. He arranged transportation for me to and from the dealership. Very courteous and efficient.

Review №39

2024-06-16 15:44:39

Service department did a great job assisting me with a recall on my vehicle. They got me in and out quickly. Will be going again for another recall and oil change soon. They also took care of my 2022 Mustang gt500.

Review №40

2024-07-01 19:01:05

It’s not worth helping your company because you’re acrimony Dealer .You made us wait Forever for a look at my van . Then wanted 1500: to fix, and $240 to pick it up, I got it fixed for for$500 with same parts. But had toWait 4day’s an $250 for you and got nothing !???

Review №41

2024-02-26 17:02:30

Antonio was pleasant to work with. Service was good until the end. I waited for my car to come out of wash, never came so I went to cashier she went to look for it, they parked in the top lot and it was sitting there for an hour. To top it off when I came home, i notice there was a scrap on my driver door. This is probably the last time I will go to Envision. If someone would of said sorry for the waiting so long, it would of been nice gesture. They need to have better communication with clients.

Review №42

2024-04-28 16:06:44

Took my F-150 for some transmission and engine noise complaints. Polo did a great job making sure I knew what was going on while my truck was there. Great service. I took my truck to the Montebello ford dealer for the same issues before envision and was practically pushed aside. Saying I was going to have to wait 6+ months before they even look at my truck. Not to mention the service advisor I had was rude to both my father and I. If you need to visit a ford dealer let it be envision ford. I will never go back to Montebello after my horrible customer service experience, envision ford is now my one and only ford dealer option.

Review №43

2024-05-06 18:16:14

Great experience here at this dealership!!! My advisor polo hernandez got me in with ease and took care of all my needs. Very great communication skills, very professional 👏 explain briefly everything was done to my vehicle, answered every question I had. Definitely recommend this dealership for all your fords and Lincolns service needs!!!_ completely satisfied 😌

Review №44

2024-06-14 16:20:34

I don’t usually leave negative reviews for businesses; however, since I received a text from the business requesting a review I’ll go in.Their personnel are mostly friendly, but they are unprofessional, unhelpful, and would rather save face than be honest. Their unprofessionalism has nothing to do with their demeanor and everything to do with their work ethic and the customer environment they produce.We scheduled an appointment on a Saturday and we were told the first available would be that Wednesday. We attempted to call Tuesday to confirm our appointment; however there was no answer despite multiple calls. When you arrive to the service center in person you’ll see why. The service center personnel literally ignore the phones. It prompted one customer to tell a service center representative no wonder I couldn’t get you guys on the phone. With the service center representative providing some half cocked excuse.Once you get seen by a service center representative you’ll be told you don’t actually have an appointment because the person that you were lucky enough to get on the phone didn’t put it in the system. However, they’ll be nice enough to take your vehicle in making it seem like they are doing you a favor. Don’t let it confuse you though they’re just covering for their mistake.The service center representative handling your vehicle will call you two days after you dropped off the vehicle to tell you they’ve been troubleshooting your vehicle and should have an answer for you the next day. However, when you call the following day it will turn out it’s the individuals day off and the best part is no one has actually done anything except move your vehicle from the drop off point. When you call again to request your vehicle back you’ll be greeted by the woman that handles the phone directory.The woman that manages the phone directory will leave you on hold so long, you’ll decide to Uber to the dealership and still be on hold. The best part is when you arrive at the dealership you’ll see her walking out for her lunch break while you’re still on hold.. classic.Me and my family drove from Louisiana to California to visit family. My wife is eight months pregnant. We need to have a car available. Honesty and accountability would have gone a long way during this exchange; however that didn’t happen.If you have a choice don’t choose this dealership/service center.

Review №45

2024-05-11 04:17:32

Good Service 30 000 appt.Polo Excellent Service Advisor - I have been a Customer of Advantage Ford for over 20 years - I have purchased many Ford vehicles and also leased many Ford Vehicles @ Advantage Ford. Polo always is a clear Communicator of what my Ford vehicles need Service wise - When - What and Price. I am never suprised. Excellent Customer Service. Vehicle Service Care is always excellent & reliable. Born in Michigan /Farm - Always a Ford Truck in our Driveway - I hope new Owners/Envision Ford keep the same quality Standards as Advantage Ford Management. Good Luck - Nurse Constance

Review №46

2024-03-27 16:14:16

Polo rocks! One of the main reasons why I still go to the dealership. He’s always upfront on costs and my cars needs. I really appreciate him. I also enjoyed that the staff reached out to me proactively for my maintenance this time

Review №47

2024-06-26 17:17:32

I was not happy with this experience. The prices have gone up insanely and when I made that comment the Service Rep was abrupt in his response. And the complimentary washer was horrible First time I was truly unhappy with everything and that’s very disappointing we have been customers for a very long time

Review №48

2024-04-15 15:55:23

I needed my tires changed for my Ford Raptor . Angel in the service department was professional and handled my appointment in a timely manner. My tires came out as expected, I did have to leave my truck overnight because they finished changing it at such a late time. My only complaint was when I initially called for pricing, I was told they would price match any other tire store just as long as I bring in an invoice. I did that once Costco tires gave me a lower price but they changed their story and said that wasn’t true. The guys in the service department has always been very professional and kind to me so despite my one complaint, I will continue to go back to Envision Ford.

Review №49

2024-06-06 20:03:07

Fast, easy, great dealership WRONGThis was my first review, however after purchasing a 2024 F150 with less than 100 miles on it on Sunday, then already having to bring it in on Thursday for a fault that even the mechanics cant seem to find, Ive decided to change my mind. First lie: All the issues have been worked out of the 2024 power boost -salesman. Well its in the shop 3 days after purchase.Second lie: Itll be 1-1.5 hour repair -salesman. Dropped it off at 8:30 and now its 3 and no one knows whats going on.My truck is how I make a living and I trusted Ford with that. Way to drop the ball.

Review №50

2024-06-22 18:27:41

Very poor communication. They tell you that they will call you back in an hour but they never do. It’s hard to reach someone in the service department. They never pick up. They also never have loaner cars for recall services. I paid hundreds of dollars out of pocket for Ubers & rentals. Took 2 weeks to fix my car.

Review №51

2024-06-09 01:40:44

This was the best experience I ever had. GOD is truly great. I recommend everyone to come here for their vehicles. Great service, extremely friendly, helpful and funny. The best of the best were Adel, Daniel, and of course. Steve

Review №52

2024-06-05 15:59:57

Went for an oil change and tire balance they said they did the tire balance, but they did not. Then they lost my keys and took 8 workers plus managers, searching my truck worse than the police tearing apart my seat covers looking in every compartment, in the engine, behind back seats looking for my keys, the manager offered a loaner car but i still needed my house key that was also “missing” After 45 minutes they found the keys hanging up on the office with other keys. This was a horrible experience!!!! Never had issues before but this was ridiculous!

Review №53

2024-04-29 15:53:14

Polo is the reason I drive from San Bernardino to get my vehicle serviced here. He is honest and really takes good care of me and my vehicle. He will give me specifics on what needs to be addressed immediately and what needs to be monitored but maybe not taken care of urgently as he understands that I have to be strategic with my budget. I truly appreciate him.

Review №54

2024-02-17 16:55:21

Brought my car in due to a problem that Star Ford broke and then fixed but it didnt stay fixed so I tried Envision. Polo was an amazingly helpful service manager. He was friendly, knowledgeable, and quick. Nothing but compliments for him. They even washed my car, which was so unexpected and nice.

Review №55

2024-03-05 21:49:38

Don’t get service here.I purchased 3 vehicles from this location and had them all serviced here…before Envision took over. Used to be great.Now, they mostly just say “we can’t fix that here.” Even when the car is under warranty.They told my wife they couldn’t identify the problem with her Explorer and would need to send it to a specialist for 2-3 weeks! A local mechanic fixed what was just a simple broken motor mount in a matter of hours.My automatic closing trunk on my Lincoln is not working. Wouldn’t you know, “we don’t fix that here.” Regardless of the vehicle warranty.And they don’t even wash your windows anymore!Zero stars.They just lost two 14 year customers.

Review №56

2024-04-04 15:59:57

Service personnel are amazing, but these are the same people that used to be with Advantage Ford and that is the only positive thing I have to say about dealership. Since the new owners this place has become non-customer focused and price gouging. We bought our past five cars from Advantage Ford but will never, never buy another car from this dealership under the new owner.

Review №57

2024-04-17 17:09:16

Our family had already been customers at this dealership for over 30 years, and weve purchased over 20 cars here, all serviced at the dealership.I had an opportunity to purchase a certified pre-owned Lincoln Nautilus on the lot a few months ago, and my 5 star rating (I would give 6 if I could) is based on how I was treated by the new management and their exceptional customer service. David Porter worked out fantastic financing deal for me (which provided me a membership at a new credit union - that was much appreciated) and a fantastic warranty. David was exceptional and his experience was evident. I called my respective credit union for a comparison and they couldnt come close to the rate and term David provided.Why I would give 6 stars: I purchased the car certified pre-owned, but the car had been on the lot for several months. After purchasing, I noticed the back windshield fluid didnt work and the front door started sticking. It needed a re-alignment. These were two items on the Lincoln 200 point certification checklist. I talked to the general manager, David Zarabi, and his response was exceptional. David apologized for the inconvenience, let me know they like to take care of these things right away, immediately sent a work order ordered that the hose for the back windshield fluid be ordered and fixed, the door re-aligned, and he let me know they would do a new 200 point certification, as well as apply the external and interior protection to the vehicle.I just got the car back last week. It is a 2020, but it looks brand new, everything was fixed and taken care of. David made it right, was attentive in listening to me, and was even late for a meeting because he wanted to take care of my issue first.Exceptional customer service. Thank you to David Zarabi, David Porter, and of course a huge thank you to our longtime service tech and the best in the business - Polo!Thank you all. We remain lifelong customers of the dealership.

Review №58

2024-05-10 18:21:03

I had some time to kill and had a sleeping baby in my car. i couldn’t get out of my car to browse around so i drove their lot slowly. Their lot is big enough to drive around to browse. Im in the market for an f450, they had an f450 limited which caught my eye so i stopped. 3 sales men came and pounded on my window to ask me what i was doing. I told them i was looking for a truck and had a sleeping baby in the car so i can’t just park my car and leave my kid in it. So they rudely told me to leave. I’d never buy a vehicle from this place if that’s the quality of sales men they hire. 0 respect for a customer

Review №59

2024-05-05 22:47:49

Typical dealer experience, was treated like I was born yesterday. I went in explicitly clear on the vehicle I intended to purchase. I was made to feel like I was out of my mind to not signing off on a $600.00 monthly payment for a used Ford. For 72 months🤣🤣🤣. I intentionally went in alone, without my husband. My experience with the salesman and finance manager spoke volumes about how they view females. The finance manager actually said the vehicle I test drove would be gone by tomorrow its been on the lot for some time now despite a 4 figure $reduction..just sayin 🤔

Review №60

2024-06-04 22:19:40

I have never done a negative review before but this experiance with Envition Ford has forced me to let other people know about this business.Me and my Wife have bought a few cars from under the previous dealership named Advantage For, so we went again to buy. This tim, we bought a few year old Explorer from the, and that process was very unprofessional and pushy from previous sales with the old dealership. Long story shor, they wanted the sale so bad that they were going to fix some issues that we found with the car to close the deal. One of those issues among several safety issues includes dropping the transmission to replace some stuff on the firewall in the engine bay. All concerns were added to the Due Bill in Finacin, and now,for the last 5 months we have been trying to just get a call back from anyone there to get this resolved. Talked to almost every manager that works there and not a single one has called back to get this resolved. I have called so many times people know who I am but no one ever calls me back to get this resolved. I have started to tell them Im going to file a complaint with the BBB and that still doesnt do anything. This is the worst dealership I have ever worked with by far! DO NOT BUY FROM THEM!! I didnt think it would ever happen to me, but it has. Just go to another dealership! Its not like the old Advantage Ford everyone loved. The new owners do not care about anything but getting your hard earned money.

Review №61

2024-02-23 20:23:17

Brian was very helpful from the moment I walked on the lot, to helping me finance and ultimately purchase my new car. Huge shout out to all the Envision staff for working with my complicated situation and getting me such a great deal. Grateful for you all!

Review №62

2024-02-16 18:10:34

I recently sold my 2017 Ford F 150 Twin Turbo back to Ford Lincoln of Duarte. It was a great truck! It was fast, good on gas and the most comfortable truck I’ve ever owned but I turned her in to help a family member pay down some debt. The salesman found a 2019 MKC Lincoln with low miles and a great looking car at a great price. I never thought I could go from the best truck to a much smaller car but this Lincoln has 245 hp and just as quick to respond as my twin turbo and the leather interior was far more luxurious. The staff at Ford Lincoln of Duarte are by far the most accommodating and delightful staff I’ve met. What a great experience!

Review №63

2024-05-08 18:28:41

Dealer refused to honor a wriiten TrueCar lease offer. Two salespersons and a sales manager did not return my call after I spoke to all three of them and all three of them promised to call me back after reviewing the offer. I guess they really didnt like the TrueCar offer. It seemed like they were using the TrueCar offer as a bait and switch technique. One said Just bring it in and we will see how close we can get Well, if it wasnt an hour drive, maybe. Not calling back was the worst part.

Review №64

2024-06-05 16:24:27

Polo is a long term employee and is very knowledgeable and professional in Envision Service Dept. La Rue Greene is another great Employee with the company; she has helped me with my transportation needs the past 30 years.

Review №65

2024-05-11 22:44:35

Leland was an excellent sales representative. He helped me to get the best price. The total experience was better than anticipated.

Review №66

2024-05-15 16:09:03

Made appointment to service my bronco. When I arrived was told the service person name was an old employee. Have to say service replacement person Angel was professional and took care of me. When I picked up my car, it wasn’t washed. They did wash it but I had to wait which meant every minute that went by traffic was thickening.

Review №67

2024-01-02 23:55:11

The best experience ever buying a car. We drove in without an appointment and right away we were met by Richard Enriquez, who was super helpful in selecting the perfect car for my wife. He answered all of our questions and helped us negotiate a deal that was right for our budget. At no point did we feel pressured even though it was close to closing time, and like other reviewers have said, it really did feel like we were family. Thank you Richard, we will definitely be returning to Envision Ford for our future purchases.

Review №68

2024-02-03 20:10:46

My car salesman was Daniel. I connected with him through a Facebook post I saw about a car on sale, and he was able to answer all my question and put my mind at ease. He made the whole process as smooth as possible from the beginning, to the test drive and through the negotiation with the lender. Unfortunately, my credit is not really good and with the help of the main manager, they were able to help me get approved and I was able to walk away with my car! Big thank you to everyone that was involved with the process, I will be referring my friends and family to this dealership!!!

Review №69

2024-02-12 18:32:06

Car was in the shop for 3 weeks before I even got a quote. Even then, I had to call to receive my quote. It’s Almost like they forgot about my service. Not only that, the services they eventually quoted me for were completely unreasonably priced. Labor costs in excess of $300/hour. $130 for light bulbs, $65 for cabin air filter, just really horrible shoddy stuff. Went to an independent mechanic and I’m receiving much better service.With my diagnostic cost, this basically ended up being a $450 regular maintenance. 1/10 service

Review №70

2024-04-04 16:03:52

Extremely poor service & service support by Envision Ford. Client communications; phone calls, appointment request, vehicle status reports were either ignored or disregarded. Our service rep Edgar, however was great, competent & professional. Regrettably, after a more than ‘20’ year association with former Advantage Ford, we will definitely NOT be returning for any reason to the new Envison Ford.

Review №71

2024-04-08 16:40:52

My experience with Envision service was frustrating. A planned 2 hour regular servicing on my Mach E took 3 1/2 hours. Everyone was pleasant and apologetic, but just said they were busy. Thats a management problem. Overall they get good reviews, and my buying experience last year was very good. I was surprised that the service included a wash, supposedly taking 30 min as the receptionist kept telling me they were about done, but it was only a mediocre wash job. I also learned that the customer wifi doesnt work. Ill give them another try.

Review №72

2023-05-23 15:05:57

Just bought an Expedition. Custom ordered in Feb and received in May. Super fast. Salesmen Jose and Joseph was super helpful and patient during ordering when I was inputing specs on the computer. I get to decide on everything. Full autonomy. On pick up Jose gave me a walk through and test drove with me. No pressure was felt. Very friendly and relax atmosphere. This is second Expedition I purchased from Advantage Ford. Highly recommend Jose and Joseph to help you.

Review №73

2024-04-08 16:10:00

The service person, Polo Hernandez, clearly explained the work to be performed on my car and made helpful suggestions. I was disappointed Envision doesnt provide pick up service & only will call for Luft/Uber to drop me off. But I was very happy Envision provides a courtesy car wash. Ill return for service, as the service department is excellent.

Review №74

2024-04-06 20:22:43

I bought a used Toyota from them. Because of the higher miles, there was no warranty. It had 77k miles. In one week my new tire exploded on the freeway. I noticed the car had a rear ball bearing issue after I bought it because I didn’t test drive it much at the dealership, which was my fault. I did reach out to see if management can help but they said no, car was bought as is and that they offered me a warranty that I turned down.My recommendation for anyone who purchases a car from here… have a mechanic check it out prior and thoroughly test out car because if you don’t you might have unexpected repair costs for your new purchase.

Review №75

2024-07-01 17:43:22

Steve Sherwood @ Envision Ford makes buying a Ford vehicle a pleasant informed experience. No surprises or additional costs just the facts. Ask for Steve!

Review №76

2024-03-13 21:58:08

Hi everyone,Im going just finalized a deal on a 2022 ST and I found some trunk floor components missing. Its missing the outer spare cover / trunk floor, and also the 2 adjacent side pocket covers. I circled the locations of the parts below (this pic has the missing center floor piece shown)The parts were there when I test drove the car. But forgot to check when I purchased and left with the car. Immediately noticed when I got him and informed the dealership. They told me it was available for me to pick it up then changed their mind and wanted to sell me the parts.

Review №77

2024-06-15 05:25:48

Edwardo was extremely helpful and really helped us to get the vehicle we wanted. Everyone was friendly and helpful. Would definitely recommend their service to family and friends

Review №78

2024-02-07 16:15:09

My experience at Envision service department was very good.Edgar Rico did a very good job taking care of me. My F150 is running smoothly and clean. He also called in rides for me to go home and come back to Envision.

Review №79

2024-01-26 16:44:02

Let me make it clear, I am rating 5 stars just because the great service i received from the service advisor Polo, i have been coming to this dealer since almost 10 years ago (when it was advantage ford) but now with this new ownership if it wasn’t from the good service advisors they have this experience would be different. When it was advantage ford everything was really smooth from the moment you dropped your vehicle to the moment you picked up, now the service advisor has to do everything, check you in, drive your car to the shop, arrange shuttle ride if you need one, cashier, go and get the car for you when ready, so am not wonder why they take longer to take your calls, they have to be everywhere!!!! So if you go for any service and your experience is really bad, don’t blame the service advisors, blame the new administration.

Review №80

2024-04-11 02:48:52

My experience at the last visit would have been greatly enhanced if you had notified me either by text or phone call when my vehicle was ready. I was given a precise time when my vehicle might be ready, but hours later nothing appeared on my phone (text nor phone call). I know that you have my phone number and you have the technology to contact me. Disappointing, when your mechanics are doing an excellent job.

Review №81

2024-04-23 23:56:53

Longest oil change I’ve ever had, and the miles on my receipt don’t match the miles on my car. My appointment was at 1140 and I wasn’t helped till after 12 and I got my car back at 445 and no one called me to tell me it was ready I had to call. They called me to let me know everything wrong with my car and that it’d be ready soon but never got a call to lmk it was ready I only called them because they close at 5.

Review №82

2024-05-29 02:13:19

Walked in and Gerald greated us with a positive attitude. Couldnt have asked for a more professional saleman. He treated my husband and i like if we were family. I will definitely recommend him to my family and friends.

Review №83

2024-04-15 15:16:58

Shopped around for weeks for a good lease deal on a Mustang Mach E. Car salesmen are notoriously slippery. I ran into all kinds. And then I had the pleasure of meeting Ryan who worked with to find the right vehicle at the right price. As one competitor put, If you can get that deal on that car, do it. I cant and wont meet that price.Been driving it for a week and love it. Thanks Ryan.

Review №84

2024-04-19 16:14:30

Tony was so helpful regarding our Expedition warranty repairs. He kept us informed and made sure everything was thoroughly checked before I picked up. Thank you

Review №85

2024-03-21 23:16:59

We purchased a new F-150 in October from Envision of Duarte with the Extended Service and Maintenance plans. Unfortunately, at our first maintenance appointment they recommended a coolant flush and a brake fluid flush which are NOT covered under the 3ys/36,000 mi bumper to bumper warranty, the extended service plan or the maintenance plan. I cant believe a 5 month old truck with less than 10,000 miles needs either. We also had had a few error messages about the emergency brake and the front camera but after making an appointment for Tuesday morning we gave up waiting for the truck to be even seen by a technician after 3 days. The service and maintenance plans are misrepresented by the sales staff and we am seriously concerned that out F-150 is a dud.

Review №86

2024-06-15 00:31:30

Best place for service hands down. Dropped my cmax off in the morning and had it back within 2 hrs. They washedit, had it sparkling and we got on with our day 🙌 ❤️

Review №87

2024-04-21 20:25:50

Had a great experience here. Rocky Lakhani helped us and he was very friendly and informative. We told him what we wanted and he made sure we got exactly what we wanted. I would highly recommend this dealership.

Review №88

2024-03-20 20:46:25

Bought a 2024 Ford Maverick XL from here, but cant help but feel like the experience wasnt what it should have been.1. Envision engages in the scummy practice of adding a market adjustment to MSRP. Market adjustments may make sense for a rare car that is no longer in production. But I ordered this car straight from the factory. Theyre still being built. You can order a brand new one today!I had an agreement with their previous management (back when they were Advantage Ford) that said there would be no market adjustment. To their credit, Envision honored my deal with Advantage, but told me that they shouldve added an extra $5k to the price tag. Even though I didnt get charged that markup, Im a bit upset that I gave my business to Envision instead of another dealer.2. Envision is big on dealer add-ons. I had to pay an extra $1.5k for what they call SurfaceCARE (a glorified detail). I didnt ask for it and couldnt back out without losing the Maverick I ordered. The salesmen will tell you that they want to be up-front with the consumer and make the car purchasing process easy. Dont buy it.Ultimately, Ive got my truck. Im happy with it. But I wont be returning to Envision Ford of Duarte if I can help it.

Review №89

2024-03-25 15:28:18

I’ve been using the service department at advance for many years. So far the transition from Advantage to Envision has seamless with just a few exceptions. For example the shuttle service has been discontinued. Even though Envision offs a free Lyft ride home, one must find their own way back to the dealership to pickup their car, which for me, is a bummer. Also, service advisors are now doing the payment transactions which I think looks good “on paper”, but takes service advisors away from their important jobs of serving customers concerns regarding their vehicles. The service advisor team has always been helpful, pleasant, and professional. I do hope in the ownership change that the same welcoming service advisors are present as they have been a solid reason why I have chosen this dealership to care for me vehicle.

Review №90

2024-02-28 16:27:00

I have been taking my car here for many years and I have never had a bad experience. They’re always on top of things, very professional, they communicate (which is always key to me) solve the problem and get you back in the road again…Great job to all including the ladies in Customer Service 👍Always a satisfied customer. ❤️

Review №91

2024-01-27 18:09:59

Went to Ford last year under 64,000 miles & told them I had transmission problems, they told me they were too busy to repair, bring back b4 68,000 miles they will have more time to fix ! I brought back at 67,000 miles limping -almost didn’t make it there . They said they’re guys on vacation & again too busyI took van to another shop & spent $4200 to fix it 🙏 with new transmission. I went back to ford fix a door handle & latch $ 800 are you crazy ? I will never take my van to Duarte Ford ever again 😤

Review №92

2023-12-15 18:56:10

Yes, Everyone was great, Richard Enriquez got my wife and I into a new Ford Escape. We love the car and the deal we got. Thank you 😊

Review №93

2023-07-31 20:18:08

Have purchased two vehicles from Advantage: one used 2016 MKZ Hybrid and a new Maverick Hybrid. In each case I was treated like family at this dealership and both times I walked away with a fair and good deal. When the 2023 Maverick order bank opened, Salesperson Jose called me right away and got my order in. I changed the order twice and Jose and Zareh were really helpful getting the truck built in a reasonable time. Rick let me know as soon as it arrived and the sales process was easy. Chad moved us through finance quickly. I’m so happy with both my cars and would do business with them again. Thanks!

Review №94

2024-01-06 22:15:04

Bryan Ramos was our salesperson and was very professional and attentive. He answered all of our questions and made us feel assured in our purchase. We really had a great experience with Envision Ford. I am so Happy with my 2023 Mache.

Review №95

2024-05-01 04:38:54

Recently Bought my car from Envision Ford. I would like to thank ROCKY LAKHANI to help me to get my dream car. He exactly knows what are your requirements. Thanks to him to make it happen easy and quick.

Review №96

2024-02-12 17:21:44

Overall the Service was fine just very concerned that the pricing for The Works as it doubled in price from the last time and if it wasn’t for Marco and Polo being there I may rethink as to if I will be back with my other vehicle for this service or any other service. Very disappointed that the pricing is not available on website unless I give out my information as this should be upfront on the site.

Review №97

2024-05-23 01:36:24

> Angel Garcia < any person that comes to this location to handle maintenance work, ask for him. Will update you on entire process of the vehicle repair. Amazing experience, highly recommend.

Review №98

2024-03-09 19:45:57

Angel went above and beyond, facilitating the repair, a ride and a loaner. He made the process, which was lengthy due to the complexity of the repair much easier. He also pointed out the damage that was done by the towing company. I highly recommend Envision Ford service.

Review №99

2024-04-04 15:57:53

Called weeks in advance to make an appointment for repairs. Brought car in on schedule. Two days later no repairs had been started. Took car home, asked Ford to call us when the repairs could actually get done. Weeks later, no response. Then today I get a robo-text asking me to write a review. LOL. Review of what? Horrible service, I guess.

Review №100

2024-06-01 18:11:50

Gerald sold me the car and was absolutely fantastic. Shout out to Jason for getting the car ready for me. Great team they have here! 10/10

Review №101

2024-05-21 04:23:40

Richard and octavio were very helpful and got us an amazing new truck

Review №102

2024-05-13 02:16:14

My experience with Jason was great, he was very respectful, knowledgeable, and patient. Wish all my contacts with with dealerships were as pleasant as this

Review №103

2024-03-17 01:03:04

The hood on my car was left open. So as I drove on the freeway it started to flop up and down. I had to pull over and close the hood properly. Also my fluids were not topped off and I had to fill them myself. I paid for a service that was not completely done. Not sure if Ill bring back my vehicle to be serviced here again.

Review №104

2024-01-18 16:48:36

Worst experience buying a car ever. I found a vehicle on Auto Trader that was exactly what I was looking for. And they said they shipped. Since the dealership was about an hour from my family I had them go test drive it. It was perfect. So on a Wednesday afternoon I made a deal & asked for the paperwork. When I asked about shipping apparently they only use one person & will only ship enclosed & there were 30 other hoops. So based on the fact that I made a deal I booked with another shipping company for less than half what they wanted to charge. Fine. They sent me a preliminary copy (a picture taken of a screen on someones phone) so I could look at the contract. There is a $1,500 charge that no one was disclosed about & when I asked my family wasnt even listed on the sticker. I was buying a Toyota & when I asked what this was I was told it was some kind of protectant they put on every car that comes through to meet Ford standards. No once was this disclosed or discussed. $1500 became over $2,000 with my interest & they wouldnt budge. But I wanted the car & wanted it over so I agreed. But then I called, emailed & text over & over & over again for the next 3 days & got every excuse in the books as to why I didnt have my paperwork - everything from our system was down to we sold so many cars & were busy. Friday afternoon comes & I STILL dont have paperwork & the trucking company is supposed to arrive Saturday. All this after I agreed to pay essentially $2000 more for the car. I was furious. I finally get the paperwork & sent over the down payment via wire on Friday afternoon. Sent them all the confirmations. Saturday the company comes to pick up the car & they refuse to release it..... because the wire wont come until Monday. Really?! Nevermind that you overcharged me by $1500. Nevermind that if you had sent me the paperwork on Wednesday the wire would have been there long before Saturday. Nevermind that your people rarely answer emails, calls or texts. And now I had to pay the trucking company and extra $500 to get the car Monday. Definitely the worst experience Ive ever had in making a big purchase. Buyer beware

Review №105

2021-06-30 20:27:37

Had the best car buy experience here. Great people are working here fun and nice no pressure in to buy. Rocky was our sales person he was great and Zareh both was so helpful and nice great guys. Would I buy a car here again YES YES YES if they help me.

Review №106

2024-01-27 16:36:26

I recently had a recall, taken care of at this location, and the staff went above and beyond accommodating my wife and I to make sure our vehicle was done in a timely and professional manner. I’m definitely bringing our vehicle back for regular maintenance intervals.

Review №107

2024-02-14 14:51:39

I made an appoint. My service writer was Angel Garcia. He was courteous efficient and keep his word about when the vehicle would be ready. It was a pleasant experience.

Review №108

2024-02-19 17:04:38

I bring my transit connect van in regularly for service. It usually costs me $55.00 for regular service and about $500 for the major service. This time I was charged $178 for regular service and was quoted $1500 for the major service! That’s crazy! Costs have more than tripled! Can’t afford to go there anymore! The only positive is Marco

Review №109

2024-02-19 17:03:46

Took my car in under warranty for repair and was promised that it was covered and a replacement part was installed. Turns out the part was NOT installed. Later, the part was ordered, but was the wrong part. When the correct part was finally ordered. I was told it was not covered by warranty. Very disappointed and will never purchase a Ford vehicle again.

Review №110

2024-05-25 20:07:21

Made a deal with Octavio and Joel. Agreed to terms and I arranged to fly in following AM.They picked me up from the airport then told me that they sold the car to someone else and tried to sell me another car.Unethical.LiarsCon artist, bait and switch move.I left immediately.Save yourself the headache, go elsewhere.These guys have no ethics, their parents didn’t teach them right.

Review №111

2024-01-30 00:16:44

Lately I just havent had good luck with the new Envision Ford Duarte. I spent $6k in 60 days and they want me to spend another $2k for additional repairs. I dont think Ill be going back. I just didnt have a good experience this last time.

Review №112

2024-05-02 19:03:38

Sales rep Leland and the Sales Manager were great. I was shopping around for weeks at other dealers and getting nowhere. I highly recommend them.

Review №113

2024-01-31 16:11:31

Excellent Customer Service. Despite my messy car, it was cleaned and vacuumed. Variety of refreshments for waiting. Close to other restaurants for waiting also.Car took a few minutes longer than expected to be delivered, but they did say they were short staffed.All in all, an excellent experience.

Review №114

2024-04-22 15:31:40

Great customer service. The only downside is it takes longer to get your vehicle back after they are washing it. Otherwise very happy

Review №115

2024-05-18 22:30:00

I worked with Jesus and Octavio today and they were amazing!! They helped me get my dream car and I couldn’t be happier! Wouldn’t have done it without the two of you, thank you!

Review №116

2023-07-26 01:37:10

I was poorly treated by Zareh Chariarian and Rick Covoni in regards to purchasing a bronco I ordered 2.5 years ago. After saving up and waiting over 2 years for a bronco I Was denied to purchase it because zareh didnt want to ruin his reputation and for us to leave a bad review. Usually when you purchase a car from a dealer they give you a form stating if you want the front license plate drilled onto the front of the car or you can sign your rights away stating the dealer gave you a front plate but you wish to not put it on at the moment. Advantage ford decided to put it on without our consent and damaged the front bumper of a brand new $70,000 bronco. Zareh lied serveral times and got louder to a point the whole dealership heard us. it wasnt right for him to tell us he cant sell us a car that I ordered and put a deposit on 2 years prior. My family has purchased in total over 5 cars in the past years and its sad that I came in with my check ready to purchase the bronco. Rick was also rude and said take it or leave it we can just sell it for 10k more if you dont like it. Which is not true we loved it and were ready to buy. Horrible customer service to be told sorry we dont want to sell you a car you ordered and out a deposit on because we know you wont be a happy customer and will leave us a bad review. We werent happy because we were lied too and the blame was put on me for advantage ford mistake. Ive attached the paper Im talking about. I never filled out those X marks. The dealer wrote those in.

Review №117

2024-02-07 18:57:34

Marco is the best service advisor! Been taking my Ford there for 4 years-always outstanding customer servicePolo is also excellent as a service advisor-both are so knowledgeable and reliable

Review №118

2024-05-30 15:09:41

There was clear communication and the vehicle we wanted was available. The salesperson used minimal “tactics” on us and since we went in prepared near the end of the month on a sales weekend, we walked out with the deal we asked for.

Review №119

2024-05-06 19:18:36

Andrea and Envision Ford seem to not care about customers or customer service. I asked Andrea to look into a recall repair that had been done incorrectly on my Expedition. She promised to get back to me and never did. Then phoned me two weeks later to sell me on a service call while she had completely forgot our conversation. I liked this place when it was Advantage Ford, now that it is in Envision, I will never go back.

Review №120

2024-06-29 15:10:27

Jose Diaz was terrific in assisting me with the buying experience!!!

Review №121

2024-04-10 21:45:30

Envision Ford is the spot. The service writer was friendly, knowledgeable, and thorough. I felt confident in leaving my vehicle there

Review №122

2023-12-11 21:04:31

My first time buying from Envision, my guy over there Richard Enriquez and the Financing team, I cant say enough. They made it happen for and I grateful for them being able t get me into a car. They went that extra mile to make sure that I was satisfied with what I got and the price and deal. They made the process easy at the end. I showed up and signed paperwork and car was ready outside waiting for me. good to know that not all car dealership are scummy. If you want to get a car go here, they will take care of you. Thanks guys.

Review №123

2024-05-17 16:57:35

Rocky Lakhani is the best new car sales person I have ever worked with across the country! You need a new Ford or Lincoln, look up Rocky at Envision in Duarte!

Review №124

2024-05-19 19:27:11

Jason, Ricardo and Adel were always courteous, professional, and provided all details of my service call. Had car ready on time and clean.

Review №125

2024-05-20 17:21:18

Everyone was so kind and helpful. I got a good deal and found my dream car because of them. Highly recommend!!!!

Review №126

2024-01-07 19:28:39

My experience with Bryan Ramos was literally perfect. He was extremely knowledgeable in the technical areas reguarding the 2023 Ford Explorerand was very helpful with explainingall the various differences between all off the features ect of the differentmodels..He was very patient and very personable and I appreciated the experience. It made me feel confidentin my final decision.

Review №127

2023-12-04 01:27:21

I bought several cars in the past from multiple parties, have seen none like the staff of Envision Ford, they are the best and true to their word. I sold my car to Mr Mark Near and he is one of the most trustworthy auto buyer I saw, ever. He is truly a man of his words. Paperwork was seamless. Surely going to connect with them for my next car.

Review №128

2024-01-23 17:57:41

Was sold a vehicle with accident damage, and oil leak issues. Did not get a Carfax report in spite of repeated requests, and only after all the paperwork was done. Put too much trust in them being a Ford dealership. Never aagain.

Review №129

2024-06-01 07:09:55

Ryan and the entire staff were very insightful and made my purchase simple and fast. I would highly recommend this location. Ryan and adel answered all my questions and made sure i understood everything!!!

Review №130

2023-12-19 03:45:56

One of the worst dealers out there. I put a deposit on a car I ordered. I ended up buying a car somewhere else because they had it in stock. When I went back to cancel my order and get my deposit back they kept giving me the runaround and didn’t want to give me my deposit back. I ended up disputing it with my credit card company. I wanted to give them the benefit of the doubt .buyer beware!! The worst customer service .

Review №131

2024-07-01 04:03:56

This is the second car we bought from Jesus this weekend. His customer service is outstanding and we will be buying here in the future.

Review №132

2024-06-17 15:37:46

Marco is great. He keeps me up to date on my car when it is being serviced and very easy to work with all the time.

Review №133

2024-02-23 16:48:34

The experience with Steve Sherwood was amazing. During the process, he would call me back in a timely manner. He made the experience extremely easy.

Review №134

2023-12-13 15:50:08

So so sorry to have to write this but after my yesterday experience I must.We are a Ford owning family and loved Advantage Ford but now will never go there again.Needed a oil change. Had an appt. Service advisor said 1 person ahead of me. So 2 1/2 hrs later I had to demand my car be done so I could drive an hour home. Poor customer service. Love most of old people there but cannot invest anymore time in such mismanagement. Wanted to cry.

Review №135

2024-02-16 22:51:46

Sara b. This review is in regards to the customer service I received from Sara she went above and beyond any customer service I have received in a very long time. What she said she would do she did, I can not express how wonderful she was and how much I appreciate all she did to help me.

Review №136

2024-02-10 17:10:44

I had a wonderful experience at envision Ford very friendly staff very knowledgeable they cared about what I thought I was getting a car serviced and the service department was excellent again they worried more about me and it wasnt just a drop off your keys and get out it was you need to lift you want a coffee anything else going on we can help you with it was very much a attention to detail kind of visit. I ended up getting a new car I ended up getting into a nice electric truck lightning beautiful vehicle the whole experience and getting into the new truck was wonderful normally when I buy a vehicle it is long drawn out hours this was very quick Ryan was the best I could hope for he helped me out so much and I appreciate all of his help finance was wonderful very knowledgeable guy so after what I thought was going to be a short brief description and dialogue all I can say is these guys are great and I have no hesitation going there for anything

Review №137

2023-11-03 19:27:59

Purchased a car here Nov 2023. Special shout-out to Richard Enriquez, who took care of me during the entire process. They worked tirelessly in finding a solution for me. Honesty in a dealership is what most of us want above just about anything else and this dealership delivered. Very happy with my car and the sales process. Highly recommended. Ask for Richard.

Review №138

2023-12-17 06:07:16

Where do I start? First off, the customer service was AMAZING!!! Richard Enriquez helped me get into my Ford Mustang. There’s no pressure sales and he was very transparent. A true professional! Envision is where I’ll get my next car and Richard is my agent!

Review №139

2024-06-19 05:31:02

Jason was very helpful and worked with me on what i was looking for to get the bst deal possible. Big thanks!

Review №140

2024-06-03 18:09:21

Polo Hernandez’ is the best always helping me out w my car. I appreciate him and all the work he does.

Review №141

2024-05-27 02:28:55

Jason was great! We got a brand new explorer and he did a great job every step of the way! One of a kind!!! 😀

Review №142

2017-10-19 07:11:55

I always dread going into a dealership, but this was by far the best within a 50 mile radius from Downtown L.A. Tony Castro was my sales person. He was to the point not aggressive and worked with me in everyway possible to get me into the car of my dreams. The last Ford I purchased was in Glendale, I spent 5 hours to finally get a deal. I was literally at this dealership for 2 hours and I was driving my new Lincoln MKC. I highly recommend that you ask for Tony Castro. Avoid other dealerships.

Review №143

2024-06-19 02:12:52

Everyone there was very nice and extremely helpful. They have great customer service and will help with anything!

Review №144

2024-03-04 17:34:05

They did an amazing job Daniel helped us out to get an amazing deal on a truck they went above and beyond. They are the real deal here I would recommend to come here they can help out anyone don’t go to a little dealership go here and ask for Daniel

Review №145

2024-05-26 19:12:31

Never neve give Jimmy your information to run a credit check .. he called me and GAVE ME TERMS WITH PAYMENT AMOUNT AND DOWN PAYMENT on an SUV i was inter and in, but he blew up my phone and THEN HAD 9 CREDIT CHECKS RUN!!AFTER HE SAID I WAS APPROVED FOR THE FIRST TERMS, he said he would try A credit union..to see if it would be better...THEN I GET 9 TOTAL HARD INQUIRIES.. he had a bunch if others blowing up my phone, finally i confirmed my appointment for THAT SUV for the next day in the morning, AND HE CALLED AND SAID ..OHH THAT VEHICLE JUSSSSTT SOLD, BUT WOULD U LIKE THIS OTHER ONE INSTEAD? OMG other dealers bow say its gonna be next to impossible to get a dealer to have my credit app approved and now i should WAIT 2 YEARS TIL ALL THE MESS HE CAUSED TO MY CREDIT IS DROPPED OFF MY REPORT!! SCAMMERS AND DESPERATE.. I SHOULD HAVE GONE WITH MY INSTINCTS WHEN HE KEPT TEXTING AND CALLING AND HAVING OTHERS TEXT AND CALL!!!! HORRIBLE HORRIBLE TO DO THIS TO SOMEONES CREDIT T AND TRUST!!! STAY AWAY FROM JIMMY!!!!!

Review №146

2024-05-25 02:43:44

We have purchased multiple cars with Rocky, and he’s always watching out for our best interest.

Review №147

2024-05-08 04:22:20

**Update** To be clear, we purchased from Advantage, which apparently is now Envision. If the same team is there, great, but if not... this review was about that team. *** We just bought our third vehicle here over 11 years (New F150, Used Focus, New F450). We actually took the F150 in for the usual outstanding service from Marco and team in the morning, and I happened to see the F450 (In my pajamas. Was not looking for a truck.) A few hours later we were back to buy it, including the trade-in of the F150, and we were out in time for dinner. Thats how easy it is to work this wonderful team. No B.S. Yep, theres mark ups right now. Saw someone complain about it... its the way the entire industry is right now, and they are very transparent about it. Damariz was incredibly helpful! As was Joseph in Finance, along with Rick and the entire team. Part of our decision to keep buying here is also the stellar service team. People typically stress about going to the dentist and buying cars. I only dread the dentist.

Review №148

2023-12-15 22:41:54

Be cautious as to bait and switch tactics with this dealership. I recently called on a Ford Truck that had a price drop and was in the process of having a sales agreement drafted after agreeing to pay the asking price on the vehicle. After meeting over a face time call with their Finance Manager and the sales person handling the deal (who also collected my personal information), I was then informed the asking price on the vehicle was inaccurate and would cost $3K+ more. There is a big disconnect with management, finance and sales people at this dealership. Several phone calls and emails from different sales people have continued after this experience to solicit interest in the vehicle after all of this occured, which underscores how their people are completely disconnected from the customer experience!

Review №149

2024-03-25 19:58:56

Our Advisor was Polo. Very friendly, polite, professional and highly skilled. Thank you very much. See you next time

Review №150

2024-01-06 23:09:06

These guys were really helpful, we bought our Bronco from them. Bryan Ramos was really kind and patient. They worked with us to find a deal in our budget. We love our Bronco 🚗 thanks so much!

Review №151

2024-01-21 01:06:08

Spoke to Jose in sales. They have a good approach, when you call them they don’t have a whole bunch of information about “we are going to record your phone call etc. etc.. “ A live person will answer the phone- they connect you to another live person and you can start asking questions. Good stuff

Review №152

2024-01-08 03:05:32

First time purchasing a car out of state. Richard Enriquez has helped the process run smoothly. Richard answered all my questions in a timely manner. Professional, friendly, and reliable!!

Review №153

2024-02-12 16:41:48

I was able to get in to the service department and they said their computers were down so they had to do things manually. They got them back up in an hour or so. They got me finished in about two hours as they said it would be.

Review №154

2024-06-15 21:18:16

Everybody at the dealer was great had a five star experience with Jason and Daniel would recommend anybody to come down to this dealership

Review №155

2024-04-05 18:11:40

I really appreciate the service I get from Envision Ford. Your service advisor Polo has always provided great customer support.

Review №156

2023-12-14 17:22:06

The agents there are super nice and helpful, Richard is one of the beat agent I ever met helped me with choosing the car that I want and off curse with post sale service. In fact if I want to buy any car Envision will be my first choice and Richard Enriquez will be my agent for sure.

Review №157

2024-06-10 04:15:42

Eduardo was great, the staff were very helpful and not pushy. Very good car buying experience

Review №158

2024-02-01 16:12:16

My Service Advisor Marco Barillas is a very professional person, he is always helpful. I give him thumbs up.

Review №159

2024-05-15 17:33:47

Great team in sales. Excellent follow through to make us comfortable in our new vehicle.

Review №160

2024-02-17 04:48:25

Good service. Service adviser was Edgar and was able to take care of service same day even I didn’t have appointment. Thank you!

Review №161

2024-05-15 15:17:56

Great customer service, excellent service department and as always the highest quality maintenance on my vehicle.

Review №162

2024-05-17 20:04:20

Anthony and Yani were very helpful and went out of there way to get me the deal I was looking for. Highly recommended!

Review №163

2024-06-03 17:01:00

Jason and Adel were very pleasant to work with. They helped me every step of the way.JerryL

Review №164

2024-05-01 15:34:56

Richard was very helpful and transparent throughout the whole process. I would 100% recommend this dealership

Review №165

2024-05-20 16:57:41

We came to check out trucks and got exactly what we wanted at a fair deal. Thank you, Envision, and special thanks to Jose for a smooth and fast process!

Review №166

2023-09-26 03:52:09

Had a horrible experience at Glendale Ford dealer. So glad I called the one in Duarte!! Alejandro and Maria were so kind and professional! Did my recall service, arranged my ride home and later dropped off of my truck, and even washed it despite not getting paid a dime! Glendale did a 10 minute service that they said might take 90 minutes; charged me $115, and didn’t offer me a ride or wash my truck. And they wouldn’t do the recall service because they “didn’t have time”. Go to a dealer who treats you like a valued customer!

Review №167

2024-05-01 15:59:26

My experience was smooth and easy. Everyone at the store was friendly and helpful. 10/10

Review №168

2024-01-26 17:52:13

Oil change and filter service should not Take 3hrs. #1. What happened?Your cost for basic services are considerably higher then prior ownership.

Review №169

2024-05-18 01:18:44

No Lincoln service hereLincoln Concierge - NopePick up & Delivery - NopeLincoln loan car - NopeMobile Service - NopePurchased a Lincoln for a reason, Envision doesn’t care. Too bad Advantage went away. Sad state of affairs.

Review №170

2024-02-26 21:46:09

On my part Very excellent and professional service from the seller Joel Vivanco as well as the financing department I totally recommend this place.

Review №171

2024-06-19 17:22:26

Great customer service, incredibly efficient experience. Top flight.

Review №172

2024-01-31 16:55:54

My purchase experience was smooth and uneventful. Ryan, my sales person was knowledgeable, courteous and helpful.

Review №173

2024-06-13 15:13:28

My wife and I looked around for a while. We were, are, very excited by the Lincoln we purchased. The kids are very excited about the space they have; especially the video entertainment system. What fun! Thanks Advantage!

Review №174

2023-08-01 18:58:05

I recently had a great experience buying my new Mustang Mach E at Advantage Ford Lincoln! After being dismissed and treated poorly by other surrounding Ford dealers, I was very pleasantly surprised by the quality of customer service I received at this location. Jose is very knowledgable and was able to answer all of my questions and walked me through the car buying process with ease. For my first new car buying experience, I felt no pressure from both Jose and the General Sales Manager, Zareh! Zareh kept me updated on my car order throughout the waiting process which was appreciated.The team at Advantage Ford Lincoln go above and beyond for their customers and I am very happy I purchased my car here. I highly recommend them for your next car!

Review №175

2024-03-19 05:33:53

Edgar did a great job setting up the tune up to be done on my Ford F150. He’s a real PRO!!

Review №176

2024-05-29 21:03:42

Angel was able to get me in for service at the end of the day on a Friday. Labor and customer service is A1. Thanks!

Review №177

2024-01-31 18:41:50

Great service appreciate the new vehicle. The whole team was assistant and helpful i recommend them

Review №178

2024-02-19 17:16:56

Envision Ford takes great care of me. They helped me get a low APR and got me the car of my dreams.

Review №179

2023-07-24 23:25:06

STAY AWAY!!!!! This is a dishonest dealership. My family member ordered a Bronco, put down the deposit and waited for almost a year. They went to pick it up last week and was met by a very rude sales and general manager. The dealer took it upon themselves to modify the front bumper without permission. When they seen it, the dealership proceeded to blame my nephew. Saying he should have read the paperwork. Well they went through all the paperwork and didn’t see anything saying my nephew gave them authorization to drill the two holes. Then when asked to produce the paperwork showing he “okayed “, they couldn’t. All they said was he knew about it, really?? That doesn’t sound like he gave the okay. Then the general manager said he’s not going to sell it to them because he didn’t like their attitude. So you leave a deposit, wait for it and then they can decide if they want to sell it to you or not just because you questioned them on why they drilled holes into their new Bronco. I bought a super duty from this dealer and had it serviced there. The service was okay at best. I’m going to chino hills ford to buy my new SD. Don’t buy here, because if they don’t like your attitude or think you will write a bad review. They won’t sell to you. Charlie the general manager is a joke. The dealers response is not true. If that was the case, why didn’t they install the front license plate on the Bronco they bought from you over a year ago. No your team had attitude from the minute they walked in. STAY AWAY FROM THIS DEALER!!!!

Review №180

2024-06-04 19:40:12

Gerald was great! Love my car; everyone was terrific. Thanks Envision.

Review №181

2024-02-15 01:25:29

I went in for an oil change without an appointment and services were completed in a little bit over an hour. Overall, the service is was fast and friendly.

Review №182

2024-04-07 05:10:03

Mr. Polo the services adviser help me with all my questions, requests the parts that my F150 needs and schedule was perfect

Review №183

2024-02-08 05:32:18

I had a recall on my 2023 maverick it was taken care of in 1 day. Envision Ford dealership took care of my Ford needs thank you.

Review №184

2024-06-03 15:10:36

I love the service as well as the professionalism. The staff is very and helpful, always a great experience.

Review №185

2024-06-05 15:47:09

Richard Camacho was amazing brand new Lightning at a great price thank you envision!!!

Review №186

2021-03-02 00:11:41

Highly recommended. Larue was our sales person. We love our Lincoln and we look forward to purchasing another one in the near future. Great deal on our trade-in and follow up.

Review №187

2024-06-02 21:08:32

Richard was very helpful, he fulfilled my request. I would come back to him for my next buy.

Review №188

2018-11-21 16:18:45

★★★★★ I had a very positive experience here. I found their vehicle online from two states away. The sales staff sent me extra photos and even a video walk-around of the car, helping me feel confident in flying down to see it.★★★★★ Approaching financing, they asked my permission to see if they could help, and actually financed me at 3.49% through Lincoln instead of the 6.39% I was bringing with me.★★★★★ They picked me up from the Burbank airport, in the car so that I might test drive it on the way back. It was a pretty far trip to make for a flight landing at 6:23pm, with only a few hour notice.★★★★★ Everybody I met with was pretty cool. The internet sales guy, the other internet sales guy, the sales manager, the finance guy...★★★★★ Perhaps its just because I got the exact car I wanted, but my overall experience was overwhelmingly positive. I spent a couple thousand more than I wanted to and I drove a thousand miles further than I wanted to, but Im still am leaving a ★★★★★ review.You do the math!

Review №189

2024-03-08 16:50:42

Took our van for a recall, recall was not done and ended up getting charged 90 bucks for maintenance…

Review №190

2017-05-02 03:09:26

I have bought several cars in my life, but, my experience with Advantage Ford was the easiest, most relaxed deal one could hope for. Tony Castro was fantastic. At no point was there the slightest amount of pressure, nor were there any salesman tactics going on. I would absolutely send my friends and family Tonys way, and ill definitely be back when Im in the market again.

Review №191

2024-05-29 18:59:56

Edgar was awesome. Took care of servicing car and was in contact with me on status of my car.

Review №192

2018-01-30 13:59:47

After Ford of Montebello treated me so horribly, I decided to try Advantage Ford which is a little closer to my home. I made an appointment with Marco and everything went smoothly. Ive had so many problems with my Ford Focus and this dealership didnt waste time and they fixed the actual problem unlike the other dealership. I was a little late picking up my vehicle and Marco called to let us know he was leaving and where to pick up my vehicle. That might sound silly but trust me its the little details that count. Ive had horrible experiences before and I do dread taking my car to get serviced. To top off my wonderful experience with Advantage Ford they washed and wiped/cleaned my car. I didnt even have to ask!!! Thank you Advantage Ford and your staff.

Review №193

2023-05-15 19:08:30

Always fair priced and never tries to sell me on something that doesnt need doing at the time like other dealers do. Marco and Polo are great service advisors. They have been there for years. Easy to remember their names (Marco Polo). Thanks guys for the great service.

Review №194

2024-06-26 04:07:18

Was a great experienceJason the sales guy deed a great job

Review №195

2024-05-16 06:49:38

Great sales experience, no games! Thank you for an amazing purchase!

Review №196

2024-04-15 16:32:16

Service advisor, Edgar was very helpful and accomodating to assure my service needs were satisfactory.

Review №197

2020-05-19 04:18:14

I was referred here by my friend Dean Ballard I was put with Rocky he was great and I wound up buying a 2019 Ford Ecosport. I absolutely love it and the service was superb.

Review №198

2023-12-24 04:15:23

Had a great experience Richard Enriquez was quick to help me and my husband as soon as we walked in. He was super helpful with any questions we had. Thank you for the great customer service

Review №199

2024-04-17 15:13:52

Far better than Cooley Ford, which is only spitting distance from my home. Been a customer since 2003! Now; because Ford no lo ger carries the three wiring harnesses that our squirrels destroyed,, I will be donating my 2013 Focus Titanium to my local NPR fm station. Polo Hernandez is a top notch service adviser. I would recommend him to any Ford owner.When Envision purchased Advantage Ford, several service items disappeared. The most important one, to me, was the car service that would pickup and return e to my home. This was a critical service that Envision dropped to increase profits. Capitalism is a two edged sword!