Enterprise Rent-A-Car in Berkeley

Review №1

2024-06-27 06:33:31

Rented from them recently (summer 2024). I booked late (12 hours prior to rental) for a last minute trip to San Jose, and they accommodated me the best they could. I asked for a compact size sedan, but due to low stock that day and some cars with lingering cigarette smell inside, the service rep Tony was kind enough to offer me a clean truck to keep me from more waiting. Tony was very friendly. I would recommend renting from here and will do it again.

Review №2

2024-03-15 22:01:32

A Slow day indeed!3/13/24 I had a reservation scheduled for 1pm. I asked if they could push it up to 2, sure no problem they said. I dont see why not! Its a slow day. Boy, was it ever! Apparently, what I should have been told was We can do that for you, but itll delay the whole process and you could end up waiting up to an hour. A little transparency goes a long way.Anyways, they picked me up around 2, that was great the woman driving was very friendly. When she dropped me off I was literally the first customer on their property at the time, on a slow day as they call it. I waited for over an hour and proceeded to watch a cluster *F* take place as bad as the DMV. I told them to cancel and walked out. Why?If I walked into a restaurant and they knew up front I planned to spend $400 (on food I really didnt NEED) would they make me wait an hour?Then I was offered a $20 discount. On a $400 rental. 👎 No deal.I think the part that really rubbed me the wrong way was the misleading lies. They got the car itll just be 15 minutesProceeded to wait 30.Theyre just cleaning it now itll be 5 minutesI had to walk up and just cancel after 12 minutes.To be honest, I never needed the car. It was just to make the wife happy. But she got mad at the whole process, so she told me to cancel and they ended up saving us some money. Thanks Rent-A-Car! (Rating increased to 4 stars).

Review №3

2024-06-01 17:47:17

Very great service and very very good prices for renting a car. They have multiple types of cars available ranging from small to larger. The cars are cleaned and washed as soon as they are brought back to the lot to ensure a fresh and clean car for the next renter. This is a really great enterprise location. But if you are going to go here and not use a credit card, please make sure that you have your paperwork ready (call ahead if you need to to verify what paperwork is required if you are paying by debit card). And as always, treat the staff with respect! They have done an amazing job and deserve to be treated great for that.

Review №4

2024-04-01 15:28:10

I worked with Antony and he treated us incredibly well. The pickup and return process was quick and pain free. I had questions regarding the way that damage and insurance works as well as tolls and vehicle returns and he was thorough and knowledgeable. I rented a Tesla model 3 and the car was wonderful too. It was fairly new and very clean. I travel frequently for work and rent cars often. This experience as a whole was well above and beyond my normal expectation of a rental agency. Thanks, Tony!

Review №5

2024-05-07 23:59:18

(Ive rented at this location before without issue, so I thought Id return. I did everything the same way as I did in 2021) Reserved a car online for a 10 day rental with the possibility of me needing 14 days, scheduled pickup for 2pm on 5/7/24. Walked down to the pickup location from my house (approx 2 miles). When I arrived the car was there, cool. Pull my card out to pay, provide my license and the woman tell me the policy is to show check stubs and a utility bill due to me using a debit card. My debit card has a Visa logo and can be ran as credit, since I walked 2 miles to get here I didnt have a utility bill on hand, but I had check stubs on my phone. The name and address on my ID is the same as the name and address on my check stub, which is also the same name as my debit card. But since I didnt have a utility bill I was denied. Considering that fact that Im a returning customer enterprise should have been able to overlook something as minor as a utility bill. I ended having to take my money to Hertz rental down the street. I sprung for a 16 day rental since they were willing to do business with me.

Review №6

2024-06-05 21:10:44

I recently rented a car from Enterprise, and my experience quickly turned from promising to infuriating. It started off on a positive note with a very polite shuttle driver who made the ride to Enterprise pleasant. However, upon arrival, I was hit with a major disappointment. I was informed that I couldnt rent a luxury vehicle because I am under 21. This policy was frustrating enough, but what really made my blood boil was the inconsistency and lack of consideration in their handling of the situation.The rental was being covered by my insurance company, and the staff mentioned that with a managers approval, an exception could be made. Yet, when they approached the manager, he flatly refused without being given any further information about my insurance coverage, the car I currently drive, or any other relevant details. To make matters worse, an employee mentioned they had a Tesla that nobody wanted and couldn’t rent. I would have happily taken it, but this option was never seriously considered.I believe this situation was handled incredibly poorly, and it felt like my request was dismissed solely because of my age, without any real thought or consideration. It was as if they couldnt be bothered to actually assess my specific circumstances. While the staff members I interacted with were nice, I never got the chance to meet the manager. From the way the situation was managed, it seemed clear that my request was simply brushed aside.Adding to my frustration, the overall condition of the pickup area was appalling. I was shocked to see a bag of drugs on the ground, which was extremely alarming and indicated a complete lack of attention to cleanliness and safety. Furthermore, there were cigarette butts scattered around, showing a clear neglect for maintaining a decent environment. While we were there, another customer had to leave and go to another rental car company due to a similar problem.Overall, while the staff was courteous, the way my rental request was handled and the disgraceful state of the pickup area made for an incredibly disappointing and infuriating experience. Significant improvements in both customer service and property maintenance are desperately needed.

Review №7

2024-04-06 00:16:21

Truly appreciate the staff at both the Berkley and SFO locations. They made the pick up and drop off process simple. I look forward to working with these locations again.

Review №8

2024-03-08 13:30:05

I’ve been using Enterprise for several years now and it’s time to start figuring out another option. My first issue is that I reserved a compact car, but there’s no compact cars available, so I have to end up paying more? What’s the point of a reservation? Secondly, I specifically tell the rep what features I prefer and I get directed tocard without said features. So they don’t even listen to you. There’s other car rental car options and enterprise is about to lose me as a long time customer.

Review №9

2024-06-17 17:35:47

Friendly staff and fine cars, but in typical Enterprise fashion: long waits and process for the pickup, questions about why you’re renting, upsells to bigger cars. I got the damage waiver just in case, and ended up with a mark on the side of the car. They asked me 10 mins of questions, where it was, what happened, who I was with, etc. I suggest searching for nearby locally-owned rental agencies - way faster pickup, more genuine service, and if something happens and you have the waiver…it’s waived. Saves a lot of time.

Review №10

2024-03-22 01:05:43

Stars for having expanded weekend hours.I had my rentals window shatter while driving in slow commute traffic, and the way I was treated like I was a criminal was terrible. I was hoping to get a safe replacement to drive ASAP, but since my husband has the spare, they wouldnt allow me to trade, the manager stating that I would likely try to use the spare later that eve to steal the rental from the(gated) lot. The broken window rental I came to exchange. I had paid for 2 weeks of a rental and expected a little more polish on the customer service with that . So they had no problem sending me on my way to drive a shattered glass window car until the next day. They also implied that I probably caused the shatter, becausewe dont know what you did while you had it. I get that, but the lack of tact or care was surprising.