Presentation on Map Reviews Nearby

Enterprise Rent-A-Car in Palm Springs

4.2 (199) 4041 Airport Center Dr, Palm Springs, CA 92264, United States

Categories

Car rental agency
Van rental agency

Location on the map

Palm Springs, Riverside County, California, US

Phone: +1 760-327-2699
Site: https://enterprise.com/en/ca...

Opening hours

Monday:Closed
Tuesday:8 AM–5:30 PM
Wednesday:8 AM–5:30 PM
Thursday:8 AM–5:30 PM
Friday:8 AM–5:30 PM
Saturday:9 AM–12 PM
Sunday:Closed

Edit info

Total reviews rating 4.2

199 Reviews for Enterprise Rent-A-Car 2024:

Review №1

2024-01-07 21:20:59

They love applying the old trick of prepaid tank, but it becomes scam whenever you didnt agree, that was my case.I just needed the car for 1 day to run errands and they charged me a full tank. My countless hours of finding the best rate online just so that they charged me for a full tank when I returned it already full and it was something I explicitly didnt approve.Customer service called but they didnt, they havent and Im sure they wont do anything about it.Definitely last time doing business with these agent scammers.And please do not respond yo my review unless youre planning of refunding the full tank I never agreed on paying on the first place.

Review №2

2024-03-05 21:23:43

I will always choose Enterprise over every other rental agency and today solidified that.We had to come to this location since the airport was sold out and I’m very glad we were told to go there because everyone who helped us was amazing. I unfortunately didn’t catch the manager’s name on duty but she was extremely helpful and accommodating to find us a car when we didn’t have a reservation. Then we had Brooke take us through the car and she was very friendly. I know I sound like I’m paid by corporate for this review but we are truly so thankful for the team helping us today, so I came home and immediately went to write this.The Enterprise staff at the airport is always wonderful too too but if you need a secondary (and quieter!) location to rent, I highly recommend this one. Thanks ladies at Enterprise for being awesome!

Review №3

2024-05-22 22:50:34

Extremely unprofessional service. I came to enterprise hoping to find a reliable vehicle while my car was being worked on in the shop the employee named Jenny was assisting me offered the worst service imaginable. She made it extremely difficult to pull up my reservation. Then when I asked her for a vehicle with 6 seats or more to ensure there were enough seats for my family and I. She stated yes there were vehicles avaliable to assist us then she was struggling to find our reservation rather asking another manager or associate for assistance She kept being rude placed me on hold 3 different times and still was not able to help me. My husband got on the phone with her to see if he can help her help us and she got so frustrated to the point where she told him they will not be able to assist us. It was the worst service Ive ever experienced in car rental service. I called back trying to speak to a manager then Jenny stated Im a manager is there something I can help you with. But at this point I was so upset by the level of service I asked for corporates phone number. She stated Im helping another customer which I understood patiently waiting on hold until someone was able to provide me with corporates phone number she then hung up the call and refused to take my call after. Absolutely worst service I do not recommend this location for any rental service. What happened to enterprise standard of care? What happened to enterprise goal of providing an exceptional service? I hope the company will be able to provide Jenny with more training on customer service and also there programming system. Im absolutely baffled by the level of customer service provided by Jenny.

Review №4

2024-06-08 21:47:57

Very rude. I recommend any other location, but this one.I didnt catch her name but from the way she kept referring to it as her this and her that, I assume shes the manager.She may have just been having a bad day, but from someone who works with customers all day, put your big girl pants on and box your attitude. Dont treat your customers like their a burden and youre doing them a favor, your working a business and apparently you dont want it right now.I use enterprise almost once a month and this is my first and last time going to this location.

Review №5

2024-05-16 02:48:45

Me and my wife got off the plane. We were happy to be in Palm Springs. We go to pick our rental car up at enterprise. There were about three people in front of us. Everything went smooth for them got to us the lady that was helping us. her name was Andrea Duran The assistant manager she asked me for my ID gave her my drivers license and my credit card and then she turned and looked at me and said you don’t have a reservation and I looked at my wife and my wife’s has no we have a reservation is right here on our phone so she checked again and said no, you don’t have a reservations at that point, I knew she was telling a lie in 15 years my wife has never made a mistake. We’ve traveled all over the world and after she retires, we will continue traveling. She’s very good at booking. our rooms at our rental cars has not made one mistake then Andre proceeded to say all we have is a minivan for you to rent so my wife said let’s go my wife went outside. I stood and watched the next person had no problem with their reservations. The next person had no problems with their reservations. My wife was so upset and traumatized about the situation. She knew she was telling the truth so we go back in and we decided to go to every rental car place and see if we had made a mistake. Fortunately, my wife went straight to Alamo and the young lady behind the desk said oh your reservations are right here. I have no idea what she’s talking about, so we go back over to enterprise what you know our reservation just appeared. She said oh we have a glitch in our system out 100s of people. It only decided to glitch us and skip and go to the next person and everything is OK the lady that was helping us. To the situation, but I have been going through this all my life today was not the day she did make an attempt to compass our hundred dollar credit for the gas money is not an issue with us it reminds me going to Starbucks the people that are helping everyone in front of you are all chirpy and nice and talkative and they get to you and it’s like hurry up and get out of my store. Their tire attitude changed that was the same attitude, Andrea Durant had toward us she should not be helping the public at all terrible service. The worst that we have had over the years our company BBT architects have rented so many cars from you guys so many I don’t think that will be coming back for all the traveling that we’re gonna do in in the future, we will definitely think twice about using your company Tiana did make an attempt to call me unfortunately I couldn’t answer the phone I did email her back and gave her a time that she could call me which she never did I must add Andrea is not the black young lady in the picture

Review №6

2024-02-26 14:29:08

Always willing to help and quick to help if there is an issue. I’ve always had great luck with the cars I’ve rented and I’m usually upgraded if a car is available. My last rental I had some minor mechanical issues and when I returned the car, a large amount of my cars fee was deducted as a sign of good faith and being a loyal customer. I would never rent from anyone else. Thanks Enterprise !

Review №7

2024-03-08 20:58:22

I JUST got hung up on by a rep at this location, didn’t even have the chance to step foot in it for the first time and they were already completely rude to me. I told her I had a question about the payment policy, and when I started to preface my question the woman that I was speaking to very rudely interrupted me and said she would be transferring me over to someone that deals with reservations. She started explaining the payment requirements for people flying in from out of state, and telling me that there are two locations in the immediate area by the airport. I stopped her and tried to politely say to please not interrupt me because I hadn’t even asked my question. I said neither of those things are what I was going to ask about and I was also aware there are two locations, and I was planning on calling the other one. I asked her to please let me finish what I was saying, then she interrupted again and said to please hold so she could transfer me but she hung up on me instead. Not even 30 stupid damn seconds into the damn phone call was I treated like complete garbage because I nicely asked the person I was speaking with to not interrupt me, please hear my question, and don’t anticipate what I’m going to say. I’m glad there’s a second location right by Palm Springs airport, I’m not even calling this one back. I will happily do business with anyone else that doesn’t hire completely rude and thoughtless people. You don’t just cut somebody off mid-sentence because you are anticipating what they are going to say, then hang up on them when they ask you to not interrupt, and please listen. You don’t get to be upset with somebody for them asking you to not be rude to them when you were clearly wrong.

Review №8

2024-03-07 17:53:26

The tale of two experiences.We were off to a very rocky start picking up our vehicle at the Enterprise rental office outside the airport in Palm Springs, CA. Customer service and communication were poor at best so much so we vowed to never rent from Enterprise again.Our faith in Enterprise was restored by the stellar service we received returning the car at the airport. The agent, I believe his name was Jon, empathetically listened and truly seemed concerned that our initial encounter with Enterprise was so poor. It was refreshing to see that he cared about our experience and that he felt empowered to act in a manner to restore our faith in Enterprise - Thank you, Jon.DLM

Review №9

2024-02-19 19:23:01

Very poorly run. Plenty of vehicles and plenty of staff, but apparently only one guy to clean the vehicles to prep for rental. Many customers waiting for their cars. The wait appears to be over an hour as I over heard an angry customer at the counter claiming their reservation was a 10am and it’s now 11:20. I checked in and was told the wait is about 30 mins. I’m so far waiting about 20 mins.The staff is very nice and friendly and handle the unhappy customers in a very friendly manner, which is why I have 2 stars instead of 1!

Review №10

2024-04-11 12:59:15

Called me less than 24 hours before to tell me Im not at the airport Enterprise location and have to find my own way. No warning until after their local offices were closed. They transferred me straight to a disconnect.Edit: the address is a 3 minute drive from the airport and has airport in the name, why am I supposed to find my own way there? Every other car service drives you to where you need to go. You dont need more info to acknowledge this failure.

Review №11

2023-03-01 19:42:04

Idk what was going on… but took 45 mins to get a car, and we did have a reservation from a month ago. Slowest enterprise ever been to. We did a car though so I guess that cool.

Review №12

2024-02-08 20:22:15

Probably the worst run enterprise Ive ever been to. The college aged women managers there have zero common sense nor any customer service skills. Cars are also sold out and they cancel your reservation if your 31minutes late to your reservation. If you are delayed on a flight youll need to find a different rental agency. Go to hertz or Avis skip this location at all costs.

Review №13

2023-10-06 20:22:54

The branch manager the lady in the picture below is absolutely disrespectful has no sense of how to talk to people decided to cancel my rental because I told her I’ve never experienced any of the issues at a different enterprise and told me she would be canceling me reservation because I grab a business card with her name on it go to any other enterprise there’s a reason this one only has 4.2 stars. Should be even lower.

Review №14

2024-05-03 04:27:55

I been to this branch so many times in the past delivering vehicles and picking up. But this is the first time being scolded and embarrassed in front of our customers.I came in and waited in line like a regular patiently. I didnot interrupt or ask any questions over any customer.It was very unprofessional, how the rental agent snapped at me about prior vehicle pickup. We all are employees ofEnterprise Holdings. We all should treat one another withrespect and dignity. No one are above or below one another. Especially to be humiliated and degraded in frontof our potential customers. Im very disappointed at mytreatment today.

Review №15

2024-01-19 05:52:53

2024_January 15 Unprofessional, rude, and incompetent is how best to describe Maria Gonzalez, the Assistant Branch Rental Manager at this Enterprise Car Rental location! I cannot understand why the Enterprise Company would employ someone who abuses her management position, is so untrained in customer service, and poses a great threat to their business! Our insurance claims department set up a rental car for us at this location while we had our car serviced in Palm Springs. After being picked up at the body shop by Enterprise, we arrived at this location to pick up our rental car. We were told that there was no information in their computers that our insurance was to be billed for the rental car, even though everything was set up weeks earlier on January 2nd. I showed them email documentation that verified the insurance coverage and even offered a claim number - both were refused and they said they had no reservation number, ignored my husband and I, and moved on to the next in line. I was finally able to reach an insurance claims agent on the phone and via speaker phone, the agent explained to Ms. Gonzalez that the reservation number and all the information was sent to their office on January 2nd and they should have it in their computer under our name and phone number. This was after an hour and a half of being ignored and no effort made by Ms Gonzalez to locate our information. When our agent was able to explain to Ms Gonzalez that everything was sent to their office on January 2nd, she immediately said she located it! I made a comment to her with regards to her lack of competence and she then refused to rent us a car or do business with us! No apologies for lack of effort to help us, she flatly left us stranded with no transportation. Our insurance agent explained to her that we did out job in getting the reservation set up and having the information sent, but she did not do her job! She was rude and abrubt and should not be holding a position in any capacity that deals with Enterprise customers. Our agent aided us in getting an Uber to another rental location and after three hours, we finally got our rental car. We filed a complaint with Enterprise Rental Corporation and it is obvious (after no return call) that they are not concerned about how their customers are treated and not willing to take any action or provide better training. I would not recommend doing business at this location by the Palm Springs Airport; 4041 Airport Center Drive; Palm Springs. As for Enterprise Corp, please do not respond to this complaint saying you are interested in hearing more, as we have already filed two phone reports with your customer service department at corporate (one on 1/15 and one on 1/16), and never heard back from them after being told someone would be calling us!

Review №16

2021-02-19 13:54:41

The rates at this off site agency are great and the office is well run and the cars are great. The one draw back is getting to their location. Their shuttle cant pick up arrivals due to the taxi monopoly (Uber and Lyft cant get in either) so you have to take a cab which is distressing to folks who hate cabs.

Review №17

2023-12-12 00:09:56

Really no issues. Effortless service. They are located just a bit from the airport. It was a 2 minute Uber ride and $11 Uber cost. But it was significantly less to rent from this location than the airport, and totally worth the small inconvenience for a 7 day rental. Our car was reliable and economical. We didnt take the upgrade, though the front desk guy did a great job trying to upsell us when we got there. We didnt feel too fussy on this trip, though I thought the car was purple and really loud - not my taste lol. It turns out it was a blue that looks purple in the sun. Ugh. I shook it off and didnt think about it when we drove it in the dark haha. Personal tastes aside, it got us from A to B, thats what matters.

Review №18

2023-12-22 22:43:54

Terrible experience. First, I was waiting for more than 20mins, the lady in charge then told me she could not help me because she does not have access to airport location systems, told me to go to the airport branch instead, would not offer any explanation, became aggressive when I asked her to repeat something I had not heard, and did not once apologize for the wait, her inability to help, and her tone of voice. I have been an enterprise customer for something like 20 years and I find it absolutely disgraceful that someone with zero empathy skills should be in customer service. You need to change your personnel in that branch.

Review №19

2024-02-05 19:04:59

Great service and friendly people. Stephanie and Enya are really exceptional! They have always addressed any issues that I may have, which have been very few.

Review №20

2023-07-10 04:11:24

This Enterprise rent a car is incredibly helpful and efficient. The manager at this location went an extra step and followed up to see how I was feeling with the rental. They really go out of their way to provide excellent service. There was also a very friendly representative there that helped us out. I recommend the people at this location get a raise and especially the manager. You can tell his leadership is whats bringing this team together to help the customers the way they do.

Review №21

2023-11-01 23:25:18

Enterprise continues to outshine other businesses thanks to the amazing staff. Stephanie and Anthony are professional, knowledgeable, and efficient -- from remembering my name to flexibility when I have schedule changes -- they are superstars. They go the extra mile so customers have the best vehicle and correct coverage which drives home my point that they care about your driving experience.

Review №22

2023-12-12 02:39:55

It is refreshing to find one of the companies take customer service seriously. my multiple rentals recently went so smoothly. Tanya had exceptional knowlege of the cars and business.

Review №23

2023-12-29 14:27:27

Long lines, limited staffing, no cars. Waited 45 minutes to get to counter to be told they had no cars despite me having a reservation. Min 1-2 Hour wait as many others sitting around in same situation. Never did get a car and had to Uber elsewhere.

Review №24

2023-08-25 22:19:26

I have been coming to this Location for Years. There has been a lot of Changes since then regarding Enterprise. The Staff is Excellent and I will continue coming and getting a Vehicle. Stephanie was also Excellent as Well. Great Customer Service and make you feel part of the Enterprise Rental Family. Thank You

Review №25

2023-11-13 20:55:31

When your NOS scores fall to a certain level, you’ll know why.Stefany should not be customer facing let alone managing a branch. Rude, dismissive, argumentative and not even professional enough to wear closed toed shoes.Made a reservation: I get a phone call a few hours later 10 minutes before my reservation starts while I’m in an Uber. . “We don’t have the car you reserved”. Tried to charge me for an upgrade. Then got indignant and rude when I called her out. I told her that the enterprise’s system allowed me to rent the car and I’m here to pick up my car. She gives me a car that’s filthy. Bugs all over the windshield and without washer fluid which I had to buy!! The car is 3 years old with almost 50k miles on it maintenance light flashing, an internal engine rattle, a wheel bearing noise and is unsafe.

Review №26

2024-04-15 19:58:06

Wonderful staff and attentive service. We dropped off the car in Las Vegas - everything went very smoothly👍

Review №27

2023-07-09 20:53:45

The lady at the front desk at Enterprise (4041 AIRPORT CENTER DR, PALM SPRINGS) was very polite and professional. She mentioned that the basic car was unavailable and offered a vehicle upgrade with an insignificant surcharge. Since we didnt have US data roaming on our cellphones she kindly printed directions and provided us with a paper map for our road trip. We were given 2 bottles of cold water and a car key from a just-washed Chevy Malibu less than 10 minutes after our arrival. Unfortunately, I forgot the name of this lady. It was a great customer experience from her. We thank her very much!

Review №28

2023-11-18 05:07:03

Stephany has brought so much relief to our experience with renting a vehicle through a car insurance claim. She went above and beyond to make sure my wife and I were taken care of when the insurance company wasn’t. We really do appreciate all her help as well as her staff. They were all very professional, understanding and just a breath of fresh air. We will reach out to stephany for any of our or families future needs when renting a vehicle. Thank you stephany!

Review №29

2023-10-31 21:09:16

Rented and pre paid for our reservation in advance. Went to the counter at the airport and realized the reservation was actually at this location. They couldnt help us at the airport. Fine, our mistake. 15 minute walk to this location, followed by an hour and a half of waiting to get our car, with only a few people in line ahead of us. Staff courteous and professional but catastrophically understaffed. Will never rent from here again.

Review №30

2023-10-10 20:18:26

One of the best enterprises I have visited. Stephanie was very helpful and communicative. Car was ready when we arrived, she had us in and out when we got there within minutes.

Review №31

2023-12-29 17:33:07

Never book with Enterprise through a third party site like Expedia. Expedia will confirm your booking and take your money regardless of whether Enterprise have a car available or not.

Review №32

2023-01-23 16:32:25

We needed to use a rental car ASAP; Frank AND Sarah helped us out tremendously. They went above and beyond all of our needs and did not let us walk out unhappy. We had a beautiful next-to brand new Suburban that ran FLAWLESSLY. They changed the tires before our trip to ensure a smooth ride as well. They were extremely helpful, efficient, professional, and overall EXCELLENT. We will 100% be returning to this location and recommend them for all your rental car needs.

Review №33

2024-02-13 16:28:52

Staff were courteous but the car was not ready and had to wait a while till they got the car

Review №34

2023-01-10 19:07:16

I had amazing service! Fastest car pick up I’ve ever experienced. Same young man checked me out and caught an extra charge that I didn’t request and refunded me the full amount plus extra! He also personally drove me to the airport. So friendly as well. I think his name is Desi (?)I keep my expectations low when renting a car and have never left a review before but their customer service blew me away!

Review №35

2023-02-25 14:31:13

There was some confusion about the make/model of the car assigned to the contract but Stephanie and the team worked through it so that my experience was seamless and positive. The team is always upbeat and put my needs foremost. Ill definitely keep coming back.

Review №36

2023-07-10 21:43:46

RReserved a car for July 5th for trip to San Diego to watch Padres game...the rude-manager at the counter literally became so indifferent towards me because my producing a current utility bill wasnt happening...if she were more professional she would know I have used Enterprise for almost 30 years and even spent many years working with their corporate office handling their car- rental subrogation cases as a member of NASP and RIMS! I will never rent from Enterprise again thanks to that rude and ignorant woman. Lol.... theres too much competition around to look at Enterprise again.

Review №37

2022-11-29 04:20:13

We rented a cargo van recently. The service at our local Enterprise near the Palm Springs Airport is always OUTSTANDING but the super-nice Assistant Manager. She was fantastic. Im sorry I dont have her name handy but I think she was mid-thirties and blondish REALLY REALLY HELPFUL and her team ROCKS !!!

Review №38

2024-02-29 15:59:47

Everyone I talked to was very kind and helped me get on my way as soon as possible. Would rent again!

Review №39

2023-01-26 15:58:52

I was given a 3 year old car with over 54,000 miles on it. Everything in the car was extremely worn, dingy, dirty and it smelled like someone had left the window down in the rain. The outside of the car had also not been washed. The floor carpeting on the driver and passenger side was torn and missing. I mentioned this to the employee when I picked it up and his response was “someone with high heels must have driven this last” and laughed. I called corporate about an hour after I picked up the rental to express my dissatisfaction. The customer service rep told me there was nothing they could do and that I should contact the rental office where I picked it up. I called and left a message for the manager and never received a call back. The manager actually sent me a “how did we do” email after the rental. I decided just to forget about it and not use enterprise in the future for my rental needs. Then the spam emails from enterprise asking for feedback kept hitting my mail box every couple days. So here we are. I have used Enterprise and it’s sister company National for the past decade, but this experience has made me weary going forward.

Review №40

2023-04-22 07:14:16

Not pushy or passive-aggressive. Got the rental as agreed. They answered all my questions and gave good recommendations on how to do a long-term rental. Polite and quick when I returned. Genuinely a positive and uplifting experience overall.

Review №41

2022-05-31 18:25:47

Definitely coming back. Vince was excellent, took great of me and also answered all my questions about the rental.Ive been burned in the past by other rental companies but Vince and the staff at Enterprise were straight forward and the bill was exactly what they said it would be. No surprises, just fantastic customer service and a great experience.

Review №42

2021-11-19 17:25:41

Kudos to this branchs new employee Kali. She is absolutely amazing. Very professional, friendly, and efficient--she had me in and out in no time. I rented a cargo van for moving my biz supplies & she even reminded me about obtaining coverage for said items inside of my vehicle (which in a rush I had forgot to even think about) So glad she did, I felt safer transporting thousands of dollars worth of merchandise knowing Kali & Enterprise had my back.

Review №43

2024-03-15 23:34:06

Nice experience. Busy, but very down to earth staff

Review №44

2023-07-21 08:57:36

A very friendly place to pick up a rental car. They could not do enough for me. This Enterprise is close to the Palm Springs airport but tucked away in one of the streets off the main road. I would recommend it .

Review №45

2023-01-02 15:28:55

Why take reservations if youre not going to honor them? I reserved a 7 passenger vehicle and was given the option of a sedan or company SUV. No discount for the inconvenience. Made for an interesting trip with our group of 7.

Review №46

2021-10-01 21:36:21

This place was amazing! Your staff was absolutely friendly and patient. The best thing was they had cars to rent lol. I booked online for a compact car and of course they accommodated me with what they had. The car was clean and ready to go. The only negative thing i could say was it smelled a bit gross. Im not sure if it was the cabin filter that needed changing or a cleaning product used. Eventually it went away and the ride was great. After just dropping the rental off i had to rent again and they had no problem giving me the same price for the week. Both transactions went smoothly. Thank you!

Review №47

2022-04-18 16:30:09

Having had a few negative car rental experiences in the past, we were pleasantly surprised with this location. We rented last minute in a market where finding a rental car is nearly impossible. This location is right by the airport, and we took a short 5 minute Uber to get there. Our car was ready and we were driving away in just a few minutes. On the return, an employee offered to take us to the airport and spare us another Uber ride. We really appreciated that, because we didnt expect it. All employees were incredibly friendly, the car was in great shape, and we had a great vacation.

Review №48

2022-03-10 15:36:53

Decided on a last minute trip to Palm Springs, CA for a week. When I went to search for rental cars I found the Enterprise Rent-A-Car offsite from the Palm Springs airport was cheaper in price than the location at the airport. The location is close enough for a quick taxi ride or you could even walk over in about 20 minutes. Check-in and check-out were both quick and efficient with no line either time compared to the long line at the airport. My car was ready when I got there and served its purpose for my trip. They even gave me a ride back to the airport on the day I was flying home. Great location and I will definitely keep them in mind when Im traveling back to Palm Springs.

Review №49

2022-02-08 04:54:33

I recently visited Palm Springs and rented a vehicle through Enterprise. There was a small issue with the rental and I didn’t want to make an issue out of it. The day after I picked up the car, I received a text from the manager Jianna asking if everything was ok. I texted her back mentioning the small issues and she called me within minutes asking how she could make it right. Long story short she gave us another car and went above and beyond to make sure we were happy. I couldn’t believe the wonderful customer service we received. What differentiates the average companies from the great ones is how they respond to errors and this Enterprise location knocked it out of the ballpark. Jianna you are an asset to the company and I really hope you get the recognition you deserve from Enterprise Corporate. Thank you for everything!!!!

Review №50

2021-02-22 02:54:42

Bryan is amazing had to deal with us changing drop location and time multiple times and never once complained! Very professional when the tire on our rental went flat and got us into a new within a half and hour. Truly the sweetest!

Review №51

2020-10-01 23:23:28

For starters when you rent online it stated that I reserved a Tahoe SUV, when I got there I ended up getting a Ford Explorer. I didnt mind at the time but as I drove off halfway down the street the car rate up smoke like if someone just lit up right before I got there. I had to stop at Home Depot and buy air fresheners and some type of Odor Eater chips. Basically I spent twenty bucks just to get the smell out once I reach my home which was 15 minutes from the rental place I realize this smell is not going away. When I got out of the car and when is the house my husband said that I smell like smoke. We rented the car to go out of town for my daughters birthday and I thought to myself theres no way were going to be able to last two hours if I couldnt even last 15 minutes from the rental place to my home. The salesman stated. I could turn it in to any Enterprise location foreign exchange I called three places none of them could help me. So I called back to notify the rental place that I had got in the car and they told me to come in for a bad and they would save me like 20% Which was not even $12 a savings. I think its just a shame that you go on the website and you locking your reservation and when you get there you get a a run-down car not even washed. I will say that the salesman was very nice, but it doesnt matter if it was a nice salesman if you dont have a nice car to rent. Its too bad too because my parents rent from there since I was a little girl so I thought that was somewhere I could trust.

Review №52

2019-02-15 03:59:23

Had an excellent experience. I am a returning customer for the past 15 yrs and this most recent experience has been the best by far. Keiyana & Alberto displayed customer service that was of the highest standards. It was a seamless process from booking my reservation online utilizing my employer discount to picking up the rental. I returned the vehicle a day sooner than expected, and was promptly contacted by the office staff and the refund to my credit card was processed efficiently & promply.

Review №53

2020-07-24 01:00:39

Always a great experience w Enterprise. I made reservations through Costco Travel which saved me a ton of money. I rented a brand new Chevy Suburban. It was decked out and black with tinted windows. After the walk around I was off on my trip. Gas mileage wasn’t bad either. Round trip was over 700 miles (unlimited w enterprise) and I filled up three times. I brought it back a day early however I was two hours pst the deadline for an additional day charge and without asking the agent waved the extra two hours and said “I’m glad you made it back safely. Welcome home!” AND they gave me a ride back to my house which saved me the additional rideshare expense since I didn’t have a lift home. Plus I used my debit card without issues.

Review №54

2019-04-02 20:13:17

I stopped renting from enterprise almost 2 yrs ago from this Palm Springs location on Airport Drive because they were so rude and felt I was always interrogated when I would inquire about renting an automobile. I went back recently and found the whole crew had changed and were all really really really nice and instantly felt my business was truly appreciated. I have been back to this location 8-10 times and even rented an suv for the entire month of March and will now be my preferred rental car company even outside of my town. Thanks for the amazing new management team and great staff as I will continue to spend my hard earned money with a company that really appreciates my business

Review №55

2021-03-10 16:56:22

Made a reservation for this location on Saturday March 6th and received very poor service. After checking in online, I not only had to wait an HOUR in line, I had to wait an additional hour for the car to be sanitized. What’s the point of making a reservation if the car isn’t even ready? Please save me the excuse of it being the “busy season” when I had the foresight to make a reservation. I will not renting again from Enterprise!

Review №56

2021-06-29 19:45:08

I was in and out whiten 15 minutes, the young Lady who was helping me was wonderful. Customer service here at the Palm Springs location was excellent. I have already reserved another vehicle for my next trip. I recommend this location to anyone needing to rent a vehicle.

Review №57

2020-11-13 20:19:07

I rented a car for about five weeks. I interacted with several employees at the Airport Center Drive location in Palm Springs. They were very helpful and nice. I would like to especially thank branch manager Rigoberto Garcia for great customer service.

Review №58

2021-03-31 15:44:13

Well, this location is airport drive but NOT at the airport and no shuttle. The rude gentleman at the counter gave me the off-site number to call them as they said they would probably be able to come get me or take a taxi. I was there for work and pleasure so had a huge suitecase, golf clubs and a computer bag. I called them about a dozen times and no answer. A colleague left out program, came to drive me the mile to this location.I arrived at 5:59 and my rental time clearly showed 6pm arrival. I arrived and they said - we didnt think you were coming, you are late. No, Im not late and I tried calling several times. He said - oh we must not have heard the phone. BTW - that place is very small.Upon return we were told to get a taxi, called both recommended taxi spots and all were 30-45 min to get us and drive is the mile. The gentleman said - its usually $50 to return at the airport but Ill discount it this time to $25. Gee, thanks.So, just be careful that you dont think its an airport location with a shuttle.The guy said to me, yes this happens all the time. Yet I dont think they tell all the rental sites this as mine was booked through the web and showed as a spot with a shuttle. But doubt they have cleared that up with all the booking systems - seems they would rather have grumpy customers.Had they #1 answered the phone and #2 been clear with you can get a ride or cannot- then this could have been a better experience, but Im a corporate account holder and have been for years, its time to move on.

Review №59

2016-04-01 00:15:13

We arrived early and went right to your desk. Took maybe 5 minutes to wait and get car! Great service! Then on to a cute, clean and peppy white Ford Escort! Drove it everyday to tennis tournament and Seniors tournament for 9 days. Best car and service! Thank you; Chris

Review №60

2023-03-23 16:43:59

This was my best Enterprise experience ever! Jianna was amazing and Anthony was great. I appreciate how easy and enjoyable they both made the whole experience!

Review №61

2019-04-27 15:01:24

I rented here for years with great help from the then manager!Last December I rented a car for 5 days!When I returned the car they told me I cracked the bumper... the new manager was rude and nasty!!I gave her all my information insurance policyAgents name and phone number!Yet for weeks they called me with Harassing phone calls asking for my information!They already had!I insurance company called they settle my claim they return my $200 depositNow Getting letters from them saying they are going to turn me over to collection because I have not paid this is the most on unorganized messy group I have ever dealt with !STAY away!!They manager at this location is rudeHostile and has a chip on her shoulder.. trying to prove something because she is black

Review №62

2016-03-30 19:52:16

I needed a one-way rental between Palm Springs and San Diego. My business travel agent made the reservation. I arrived at PSP about an hour early for my pick-up and needed to wait about 30 minutes for my car. They gave me an upgrade because of the wait. The agent also told me he gave me the prepaid fuel rate and I would not need to fill-up before returning the vehicle. The vehicle was clean and drove well. I returned the vehicle about five hours early at SAN and the check-in was relatively simple and quick. The wait was brief for the shuttle to the airport terminal. However, once I got the bill, they had charged me for a full tank of gas. I called customer service, the agent was helpful and polite and discounted my fuel charge by more than 50%. Overall, I was satisfied (I was in no hurry at either end) and would use Enterprise in the future for my personal needs.

Review №63

2020-03-18 07:57:41

The manager has alot to be desired for people skills. He wouldnt rent a car to after I had mentioned my concerns about driving 50 miles to pick up a car while I live 5 minutes away from another location. He told me to get another car agency, which I did, and saved $75. I wouldnt rent from them ever again. You dont treat customers like that. Im even a member of there rental club which I cancelled.

Review №64

2017-05-31 18:35:30

Amber and Jesse did an excellent job taking care of my needs. We had unexpected changes to our travel plans and they went above and beyond to make things easy for us. We rented the Ford Flex which was great on fuel and loaded with all the newest technology. Thanks for a wonderful renting experience!

Review №65

2021-04-19 14:15:11

The service was great, the car was ok, had a small of cigarettes that was masked. The worst part is in Palm Springs my reservation got placed at an Enterprise outside the airport( a mile away), no shuttle there, which was ok, I got my steps in, but then I had an early flight out and had to drop at airport and they charged me $25 to do so. So no convenience and then a $25 charge. I am a business member and rent with them all over all the time.

Review №66

2020-07-08 15:00:34

My original visit was handled by a person named Mike & he stated they would honor the price on my reservation, however he did not. When I called & spoke with Alberto at the same location he immediately said he would adjust my contract to reflect the different pricing. Alberto has been off for 2 days & I will update what transpires after I see/speak to him today. In addition, the vehicle we had on contract lost air in one of the tires. When I called for help Roadside assistance was excellent, the people at the airport counter tried to find us the same type of vehicle but due to the holiday there werent any available. The personnel at the Rental Returns really go above & beyond to help 10 stars. I will be returning to the airport location to exchange for the original vehicle if one is available. Enterprise is a company that truly values its customers.

Review №67

2021-07-14 14:17:24

There are three location in my area. One in Cathedral City, two in Palm Springs. I normally deal with the Cathedral City Location. They had no cars so i booked at the Palm Springs of airport site. The car was for my son through USAA. we arrived the guy who greeted us said he could not find our reservation. when I showed the confirmation to him, he said thats at the airport. I went to the airport had my son circle while i went inside, After several minutes inside they advised me they dont do insurance reservations there. I went back to the original site, one and a half hours later we got a car. My son contacted them to exchange the car for one more energy efficient. The refused to assist him.

Review №68

2021-10-16 19:28:13

Not a good experience. Despite having a confirmed reservation, received a call just 2 hrs before arrival that Enterprise would not have a car for our our arrival, but MIGHT have one 6 hours later. Not much I could do as we were boarding our plane at the time. Subsequent calls later in the day were confusing and noncommital. What could have been a full day of vacation ended up being a lost day using Ubers (at an additional $75) to tow us and our luggage around Palm Springs until we headed back to the office in hopes of getting a car.

Review №69

2023-02-01 18:16:43

Although I had to wait on my car, the employees continued to keep me updated on its arrival. I always feel treated well and acknowledged at this location.

Review №70

2019-11-02 02:04:45

The customer service rep was awesome she met us outside and got us in and out. It was the fastest most professional experience I have ever had. The new hand held computer system was easy and convenient. Thank you, Mark Figueroa

Review №71

2020-09-22 20:16:58

I had a reservation for a truck here at 9am, I knew I was going to be late therefore I called the Palm Springs Airport location and explained to them that i was going to be late and the man i spoke to told me not to worry that I can come in any time of the day before 9pm. So I show up to the enterprise Palm Spring Airport location at 1pm and the customer service representative tells me my truck has gone out because I’m late. I explained to her what the man told me on the call she said unfortunately she couldn’t do anything about it my truck has been rented out. Because i assumed i was able to come in at any time Exactly what the representative over the phone said, enterprise in Palm Springs airport assumed i wasn’t picking it up. Not only that I asked her if she can find me a truck at another location she said she can not call every location that would take up too much time. I am livid by the way you manage customer service skills here. I rent from the indio location on a on going basis and they are so friendly and always accommodate their guest.

Review №72

2017-10-17 20:21:55

I called and spoke to a supervisor on the main reservation number to ensure that they accepted debit cards. I was assured that they did and that it required a CA drivers license and a utility bill when I pick up the car. When I arrived to pick up the car, they manager was the rudest man I have encountered in a long time. He talked down to me as if I was a child and finally said that he didnt give a damn what reservation supervisor said, he was the manager and it was his rules. When I asked him his name, he ignored me as if I wasnt standing right in front of him and refused to give it to me. Someone should explain to the manager of this location what customer service is. I rent from Enterprise in Beverly Hills on Robertson and in Los Angeles on La Brea frequently and They are the greatest! I dont know where Enterprise found the manager for this store but they should return him and trade him in for a better one. RUDE!!!!! NOTE to ENTERPRISE: If you want to BE better, you must DO better!

Review №73

2023-02-15 13:54:54

I am a regular customer at the non airport Enterprise located on airport center drive in Palm Springs California.Although the staff is always friendly and helpful, I must commend Vince and Anthony regarding my last rental.

Review №74

2023-01-10 03:57:40

Jianna,At the Palm Springs location went above and beyond providing exceptional, friendly and professional help. And did so quickly. What a pleasure in todays world. Hire more like her.Ronald Luce

Review №75

2013-08-03 17:24:21

I rent at Enterprise every week and this is by far the worst one I have ever been to. Brock the Manager is no help at all. It is obvious he is not customer friendly. He was rude and made my experience the worst I have ever had. I am a platinum Enterprise Plus member. Just imagine how he treats his customers that dont have status. I used points and he still said I had an outstanding balance even after I showed him the confirmation showing zero balance. I will never go to this location again. I will go to the Palm Desert location where I returned the car next time. They were helpful and understanding.

Review №76

2022-07-03 18:51:15

I use this location frequently for my business trips. Great staff and their courtesy shuttle picks me up from my home which I greatly appreciate. Every rental has always been smooth and efficient.

Review №77

2018-10-27 21:38:29

Team is warm and friendly. Alex Mayoral is excellent and took care of me when I ran into an issue. Friendly tip. If there is damage on your car that isn’t written on the sheet, take a picture before you leave the lot.

Review №78

2022-09-28 18:09:22

Great service. Easy to use website. Office was clean and everyone was wearing masks. The vehicle was super clean with a paper showing all the extra cleaning they were doing to help stop the spreading of Covid 19. Everything was quick and easy and very pleasant.

Review №79

2017-09-20 00:32:44

Been to this location several times a year for a couple of years and dealt a couple of times with Amber. What an amazing team she had!!!! Always felt as though my needs were met and even surprised a couple times with upgrades. Went back in June asked for her and was told she was gone. WOW, felt as though I was shoved in the first car they could clean fast enough. Very disappointed in my last rental.

Review №80

2023-03-18 18:41:01

2nd time in 2 months that they’ve made a reservation only to tell me when I get to the counter that they can’t honor it. This has now happened at BOTH Palm Springs locations. The only thing we’re told, “Yeah there’s a glitch in the system and phone agents don’t have access to actual inventory numbers”…. So what’s the point people !?!?

Review №81

2016-02-29 22:29:57

Walked in to return the car I rented in Beverly Hills. The customer ahead of me was having issues and the agent froze the account so she wouldnt have to deal with it. After that angry customer left it was my turn! Was hoping for an easy interaction since I only rented the vehicle for a day and put barely 100 km on it. Well boy was I mistaken. The agent was upset that the branch in Beverly Hills would even let me rent the vehicle they gave me...okay so this is my problem how? I told her how my pick up went yesterday and how they didnt have the car I rented ready for me so they offered me a van to drive at a discounted rate. I rented a one way car and he said that Palm Sprigs was in need of vans. Apparently they shouldnt have done that and she was making it into my problem. She then told me to call the Beverly Hills branch to sort out the cost and didnt like that I asked her to take care of that for me because it is not my job to know enterprises policies and procedures. She said she would give them a call to have it sorted out and then froze my contract.Another customer passed on to someone else to have the issues fixed.Fast forward to me receiving my credit card statement. A nice charge from enterprise for an amount that was almost double what I was expecting to pay. Called Beverly Hills and Cindy from Palm Springs didnt contact them at all. And now I am dealing with the damage recovery unit because Beverly Hills enterprise rented me a car they shouldnt have.Huge waste of my time and a very poor experience with enterprise. Wont be back ever.DONT WASTE YOUR TIME AND MONEY, GO ANYWHERE ELSE

Review №82

2015-10-21 06:21:28

Never had a bad experience in over 15 years now thats all I have since the new Manger CHRIS came there . He is the worst ..So inappropriate and talks behind customers backs . Very unprofessional . He gives you a car that had smokers in it . Expects you to worship him because he thinks he is working for his own company Yet its a corporation . fortunately for me I have contacted the owners of the company to let them know How I never want to use this company again, They always have new people coming and going . Getting in trouble because they dont know how to give good customer service . I now have a quality car with better service . Ive been treated with kindness and respect . Everyone who works at this palm springs place is useless they are so inapt . The cars are cleaned but dirty they are filled with condoms in the glove box / dead hamburger under the seat . Chewing gum stuck on the mat . broken seat belts and windows that did not go up and down . They make you go get the car oil change yourself too!!! Tell you there doing you a favor and insult you at the same time. people are now conning them with the game I need a car for my insurance scam . They get the car very cheap and there so dumb they fall for it never checking to call the claims adjuster . Tony is the area manger dont work with him either first he doesnt care about you he is only concerned not to have any cars left on the lot . so when you think your getting a deal its because the week end is coming and they need to get those cars rented . If you ever have a problem report itTony funtes is the area manger and should be fired but he is governed by Tracy Simmons the Vice President . If you ever have problems with any enterprise tell on them and know this is not the way a company employees should behaving

Review №83

2021-10-14 15:41:40

Fast friendly and efficient. They went above and beyond to help me with my rental from Arizona. The staff was a pleasure to work with. They took the time to help me instead of pushing me off to another store. Thanks to this great team.

Review №84

2023-01-05 21:43:53

Ignore the entitled one star reviews. The staff here was excellent and car was great, yes, some people might get stuck in line for a while, but given that the rentals are nearly half the price, who cares!!

Review №85

2014-05-12 20:25:22

The gang at the Palm Springs Enterprise are wonderful. Mark the manager is very professional and bends over backwards to be sure I am Satisfied. I would not and will not take my rental business anywhere else. 5 stars isnt high enough. I give them all 10s This is Mike Lisas husband and she is in full agreement with me. We also recommend Enterprise to all of our friends.

Review №86

2021-09-10 10:14:26

Got a tundra that doesnt go very fast and eats a lot of gas within a few miles. Reservation was messed up from the beginning and wasnt finished from the first person I spoke with who was very rude she delt with the insurance but did it all wrong.

Review №87

2020-09-04 18:46:05

I rent from Enterprise many times throughout the year. This rental for 1 week was picked up at the Palm Springs Non Airport location. The first thing noticed was there was a large amount of pitch or tree sap covering about 20% of the cars hood and onto the windshield. They ran the car back through a carwash but of course the pitch did not come off. The windshield was also damaged with a small pea size rock hit. When I got into the car it did not smell clean. I almost thought it smelled like cigarette smoke. I found an old soda can that the previous renter left in the backseat and the front windshield was so dirty on the inside I had to clean it myself. Like I said, I had the car for a week and mechanically the car was great but it was not cleaned properly in my opinion.

Review №88

2023-05-13 17:41:24

Great personalized service. They went over and beyond upgrading me to the top of the line car for free. They are the best.

Review №89

2015-11-27 23:51:49

Recently when my car was stolen my insurer arranged a temporary vehicle through this location. The staff person was knowledgeable, had all the paperwork ready, the car was clean and nicer than I expected. Now I need another rental for an upcoming trip and once again will take my business here...and all our friends who fly in from Chicago swear by this Enterprise location.

Review №90

2021-08-01 03:48:08

Yeah I couldnt have been more dissatisfied. I wont pin it directly on them but my booked rental became unavailable to me and I ended up bumming rides my whole trip. Yeah it pays to book 5 months in advance.. not really

Review №91

2023-01-20 16:16:20

An extremely enjoyable and efficient Enterprise office, the staff were kind, courteous and professional. I was in and out in 5 minutes, both when picking up and dropping off the vehicle.

Review №92

2015-10-06 22:42:59

I was in a big hurry to get on the road and the manager made sure to get me on my way quickly! She was helpful and friendly, and my upgrade was awesome! I rented a 4-Runner and it was absolutely gorgeous and so fun to drive.

Review №93

2021-04-23 16:28:21

Really disappointed on my experience with this location for Enterprise. I booked a reservation ahead of time for a family vacation and they decide to call me a hour before pick up time for the vehicle. That it was no longer available. Didnt offer to do anything for me. Ive used enterprise multiple times and never had a horrible experience.

Review №94

2021-11-17 22:23:07

One mile off the airport so prices are more reasonable than rental agencies at the airport. No shuttle from the airport (had to take a taxi) but they will drop you off at the airport when you return the car.Good service; very friendly staff

Review №95

2021-07-16 21:40:26

They always take care of my car needs . Long trips to SD SF Chicago.Awesome service reps! Always reliable cars and a large selection. Have tried them all. Hands down! Best

Review №96

2020-02-07 22:34:46

The greatest people in Palm Springs work at this location. Very sweet and professional compared to other companys in the area. If you need a car and want to fill valued this office is the one to visit.

Review №97

2021-11-16 12:16:18

Enterprise is my rental car agency of choice when I travel because they have low / competitive prices and the vehicle is always clean. I do feel they value me as a loyal customer with vehicle class upgrades.

Review №98

2023-12-29 18:52:17

Rented a car for 2 days showed up to pick it up no cars onsite way to leave us stranded pathetic!

Review №99

2021-07-25 20:22:19

I was a Branch Manager at Black & White rental car in Beverly Hills. I know what is needed in customer service and working with hotels. The interaction with this location manager, Andrea, has to be a joke. There is no leader in this employee, and it was extremely disappointing interacting with her. Theres not many options in PS, but I would highly suggest training her a little more on customer interactions.

Review №100

2017-11-15 02:41:13

The folks at this franchise understand the meaning of service. The process was both quick and efficient. I was quite satisfied with the condition of my rental. If youre looking to rent a car in palm springs I recommend paying these guys a visit.

Review №101

2016-03-24 15:23:41

The service at PSP was very fast and courteous. The other rental companies had very long lines and the Enterprise line only had three people in it. I, like most people at the airport had made the reservation through Costco. I decided to pay a little bit more for better service.

Review №102

2021-07-19 15:06:54

The running process was so easy it was phenomenal the car was amazing 2021 Toyota Corolla Maybe you wanna buy a new car on my own i really wish I could do it again!! Definitely looking forward to acquiring deals for a rental 😉

Review №103

2020-07-30 15:16:25

The service was fast and friendly as it always is. I do have a problem with the after hours drop off option since it doesnt seem to be managed in a consistent way . I was charged an extra day even though I brought my car in before it was due.

Review №104

2020-11-08 19:17:41

Not impressed by any means and will not return for any future business. After making a reservation a week ahead of time and then showing up day of to find out they did not have the 15 passenger van needed to transport our family to loved ones funeral. Excuse was well even with a reservation, it is not guaranteed we will have what you reserved. Appalled someone would even provide this as a response..why bother with the process of placing a reservation then. Caution if you choose this place or make reservations for something specific as they may not provide what you need or choose.

Review №105

2016-04-20 22:02:07

I made two reservations for 2 different times and they adjust them and gave me even an upgraded vehicle. very goord service, friendly staff, do whatever to make the client happy. This is my fifth time renting from them and will come back.

Review №106

2016-06-05 15:13:43

Absolutely horrible experience. Zero customer service skills from the woman at the desk. My mother is legally blind so we called national number a week ahead to ensure we could rent a vehicle. She has the bank card, I have the liscence. We had a sudden death in the family, he was only 32. We needed to get two hours away to a family gathering. The national line approved it and reservation was set, they didnt say bring medical proof. When we left in a hurry we forgot even her walking stick which she has to have, she has no peripheral vision. She hasnt legally driven since 2008 and the national number was aware of this. When we get there the desk girl immediately shut us down, we told her corporate knew all this and okd it, she said she had no way to push it through there wasnt a screen she could bypass to allow me as the primary driver and my mother as the payee. She then walked us over to another rental service knowing full well their policy would be the same because she was inadequate at her job. She should have known customer service comes first or maybe thats not ENTERPRISES policy to put customer service first. She should have offered to call corporate and find out whats going on. Ive been in retail management for 15 years and the desk girls pompous attitude was not what I would want in my staff. My mother got upset, started crying and stormed off with out me which she cant do and ran right into one of the airport line dividers, hurting her foot, she then got angry and threw her water cup in the enterprise trash can and it bounced back out and got water on the floor . I followed her outside where she was still crying. She then called corporate herself and the lady told her to go and apologize profusely. The girl at the desk refused service because of the outburst/incident with the water cup. The service desk girl was on a power trip and we were the victims of this, since the national number approved and set reservation. We wouldnt waste our time, we would have called other car rentals to make sure we could rent a car this way. On another note I had a pleasant time at the other enterprise four years ago with a man last name Williams when we didnt even have a credit card for the 100$ deposit he called corporate and bypassed it. What great service he is that he found a solution instead of making more problems. We were stuck at the airport and not one of our friends was available we were forced to pay for a cab. Whatever you do I wouldnt go with any airport rental car company desks. Theyre policies and attitudes are inhospitable.

Review №107

2016-03-20 12:10:48

We were able to get the size of car that would accommodate us quickly. The return process was easy also. They have a key drop for after hours just in case they miss you.

Review №108

2016-03-09 18:04:01

We needed a car while our car was being repaired. We rented a car on line and called the local Enterpirse facility for a pick up. They gave us a time of 2:30 pm and showed up 10 min. early. The employee that drove us to pick up the car was very pleasant and is an asset to Enterprise Rent A Car.The car was clean and preformed well. We will use Enterprise again.

Review №109

2022-10-14 14:59:22

Great service, vehicle performed with no issues. Friendly and helpful staff. You have to love Enterprise as they never dissappoint !

Review №110

2023-07-29 03:07:29

Great service, good customer experience and super quick- the wait time is almost non.Highly recommend!

Review №111

2015-09-08 16:30:31

We rented the Mercedes G-wagon car for the labour day long weekend and we loved it!Ryan Osterman, the Branch Rental Manager exceeded our expectations. Not only did he contact me promptly after I had sent in a request for the car, he also made sure that we received the car that I requested which was the white G-wagon. He personally delivered the car ahead to time in our hotel for us the enjoy it early the next day.He also gave us his personal cell phone number to text him anytime we needed anything.The car was delivered clean and met all our expectations. Ryan texted us after to make sure we were happy with the car. He also made it very easy for us to just drop off the car to the express drop off at the airport. Coming back to Vancouver, Ryan followed up on our experience with the car as well as the customer service.To me, this type of customer service is now rare to find. I own a business myself and its nice to be on the receiving end of such a exceptional service. They have my business for life. I already planned my next vacation in the Spring!Thank you to Ryan Osterman. If you guys are looking for exotic car rental in Palm Spring/Palm Dessert, I highly recommend this place!

Review №112

2018-01-16 18:01:46

Excellent place to do business with. Robert and Rigo treated us right. Due to them being down to the last car, they upgraded us to a 2018 Infinity QX30 with only 4000 miles when they could have just given me an F150. Sweet!

Review №113

2017-11-23 05:00:21

Charging 3 times the price compared to other rental agencies as well as the airport enterprise, which comes out cheaper even due to high airport taxes. Lured me in for daily insurance when my insurance agency had booked my rental with them by stating, since your car is an accident, your insurance company wont cover insurance for the rental car. After speaking to my adjustors manager, I got the unnecessary insurance taken off and was reimbursed. Straight crooks. Oh and theyll tell you they dont have cars available when they have cars parked in the parking lot. Quoted me $63.11 a day for a midsize SUV.

Review №114

2019-06-14 19:32:01

Vanessa was great, she greeted me with a smile and a freindly hello. She made the procces effortless and hassel free. I also appreciated her smooth and safe driving qhen dropping me off at the body shop. Enterprise is always my go to rental car agency because of thier excelent employees.

Review №115

2020-08-04 15:49:29

Best car rental in the the world! I have never known or had a better car rental management and friendly people when renting a car. Berto especially! He leaped out of his way to assist me! Thank you so much!!

Review №116

2020-01-20 18:11:55

One of the best rental experiences Ive had. Only one person in line ahead of me they were fast and efficient and even though they didnt have the car I requested they gave me a better one without having to argue

Review №117

2019-03-20 15:15:59

Alberto has exceptional customer service skills. His energy and enthusiasm was great. Super friendly and professional. It was the best car rental experience. Thank you Alberto.

Review №118

2023-04-13 23:24:32

Showed up, waited & waited for car to be cleaned. Went for a walk, returned and they’d given my car to someone else. Had to wait some more for another car to be cleaned. No gas. Terribke car rental experience!

Review №119

2019-02-23 01:44:37

If I had to order the Enterprise locations in the area, Id vote Palm Desert as #1, Cathedral City as #2 and the airport as #3. Ive used them all multiple times. But, I must say, the 1st, 2nd and 3rd places are VERY close, as the staff are friendly, knowledgeable and accommodating at ALL 3 sites. Ive just experienced better selection and faster service in PD. Not by A LOT, but...

Review №120

2023-06-17 15:19:54

Very friendly and helpful workers. I had a good experience renting a car from them.....

Review №121

2020-11-05 12:58:23

Ive been renting from Enterprise for over 20 years. The staff is great the office is ALWAYS clean and in order. This branch is bringing you there A game EVERYDAY, with a smile.

Review №122

2017-01-21 18:21:32

The staff were very helpful and courteous, the process was quick and smooth. I picked up my rental vehicle and was on my way in a matter no more than 10 min. I will rent a vehicle here again.

Review №123

2019-06-08 15:38:47

Ive been coming to this office for months now. Quick, attentive service. Its the only rental car office that has never, ever giving me a problem. I highly recommend to get your cars here.

Review №124

2021-04-09 23:49:37

Very quick and easy to pick up a rental! I was able to return it to the airport which was very helpful. They had a very nice selection of cars to choose from. Staff was very friendly.

Review №125

2018-02-14 00:14:12

Not happy. Called them directly and spoke with employee. Reserved a 15 passenger van and was told the confirmation and information would be emailed to me. When it never came, I called back to confirm reservation at which time I was told they did not have a van for me to use. Leaves you in a pickle. Hmm

Review №126

2019-07-11 14:01:19

This is my GO TO car rental option for Palm Springs. Taking nothing from the others...this store is head and shoulders above in customer service. I have dealt(dealt being the key clue here) with the other guys...THIS STORE and its staff are OUTSTANDING!

Review №127

2022-10-28 18:24:49

Very helpful great people and great service! Sarah really helpful and made our lives easier. When I need enterprise again I will be back to Sarah

Review №128

2018-01-20 17:53:31

We rented a one way from Palm Springs to the cruise port in Los Angeles as public transportation is extremely limited or very expensive. They have an office just a few blocks from the cruise terminal and they provide shuttle service. Excellent company

Review №129

2020-06-15 13:09:18

There is no better company to do business with in my opinion. Ease of use, clean well maintained cars and friendly service. What more could you ask, but I am sure if you did, Enterprise would accommodate you.

Review №130

2014-08-26 14:28:33

It is difficult to give a total rating..the CAR was excellent, the service was exceptional..all for not by a 1 week hold on over $300 for a $58 rental.. So if their policy is to HOLD that much money out of your checking account...prepare yourself..this was a shock, as I was not expecting it!

Review №131

2023-02-20 18:37:51

Very professional. Stephanie helped us and was super polite. We will use this enterprise again.

Review №132

2023-06-20 05:47:11

Excellent and quick service (including pickup from hotel). Car was very clean inside and out.

Review №133

2020-10-26 19:43:38

The driver that picked me up was awesome. The guy at the counter was wonderful and I was very happy with my rental car. Ill be back

Review №134

2021-04-20 00:22:08

Enterprise Rent a Car is a solid and gracious hosting rental car company. They have great staff, providing great, courteous service and do the job right. Can’t find better service and rates

Review №135

2016-04-23 03:11:18

I had an awesome experience with Enterprise in Palm Springs, it was quick and easy. The customer service was excellent, thank you so much. I am definitely renting from them again

Review №136

2021-10-10 14:35:40

Great attentative service. Reviewed operation aspects of the car with us before we left! Stephanie was the best!

Review №137

2020-06-12 03:11:19

Enterprise really took care of me and got me a car that I needed when mine was in the body shop I did not even have to take it back they picked it up at the body shop for me save me the hassle and keep me safe from interaction with people during the Times we are in with the coronavirus thank you for all your help keep up the good worksincerely Daniel Garcia

Review №138

2020-10-12 00:13:52

I DONT RECOMMEND THIS LOCATION TO ANYONE. I RESERVED A 7 SEAT CHEVY TAHOE 2 FULL DAYS BEFORE MY PICKUP DATE. I GET THERE AND THEY DONT HAVE ANY TYPE OF SUV FOR ME THEY OFFERD ME A REGULER 4 SEATER. THEY DESTROYED MY PLANS FOR THE NIGHT. VERY UN-RESPONSABLE.

Review №139

2022-04-13 13:14:44

Great service and great deals! Vince at the Palm Springs non airport location is amazing! Always takes great care of us🐨👍highly recommend

Review №140

2016-03-08 16:14:19

Easy and quick check-in and NO pressure to purchase any insurance. Doesnt cost more to add spouse. Also happy with my experience returning the car.

Review №141

2018-01-25 23:30:48

Great staff, nice upgrade, no problems. Once again, Enterprise comes through. We have had consistently good luck with this company. Thanks!

Review №142

2022-10-19 14:56:28

Worlds slowest service. I was literally in line with my family for 90 minutes. They they told me the tank was full and return it full, and it had 3/4 tank.

Review №143

2017-11-04 16:33:49

Very rude staff, tried paying with debt card, which is accepted as long as you bring your utility bill, but got denied because i was from cathedral city not palm springs.... the citys are literally right next to each other... manager the rudest of the bunch. Shorty had his tough guy attitude on for no reason

Review №144

2014-11-22 04:56:51

I HAVE BEEN A LOYAL CUSTOMER FOR 10 YEARS AND HAVE ALWAYS BEEN VERY HAPPY WITH ALL THE SERVICES THAT ENTERPRISE OFFERS. THE STAFF IS VERY HELPFUL AND EFFICIENT. I THINK THEY OFFER GREAT PRICES AND SERVICE TO ME THROUGH-OUT MY RENTAL EXPERIENCE WITH THEM. I ONLY WILL RENT FROM ENTERPRISE NOW!

Review №145

2022-03-18 06:12:58

We had fast service both picking up and dropping off the rental car. The location is a bit out-of-the-way for Palm Springs

Review №146

2020-09-07 17:14:04

Alberto from Palm springs non-airport location has the BEST customer service! Always so polite and always has a smile on his face.

Review №147

2017-09-01 16:09:51

I went to the location a month before I needed rental. I had very specific needs. A month later I went to rent car. They followed through and even gave me an upgrade! Awesome.

Review №148

2016-09-17 07:58:31

Always great service at the Palm Springs airport rd facility. great managers and staff, prompt pick up. I recommend it to anyone in town. Thanks.

Review №149

2019-04-26 14:54:09

The manager Alberto and agents were the best! I rent there all the time and theyre always consistent and professional. Thats why I always return!!

Review №150

2023-03-17 16:53:51

Stephanie was a great, cheap rental, upgraded car no cost. Thank you!

Review №151

2016-03-24 01:14:40

Got great service in picking up rental vehicle and return of it. Personnel were congenial, professional & quite helpful. Thanks to them.

Review №152

2019-04-12 02:13:20

I the service enterprise car iin palm springs ca.they pick me from home to their renal office renal and drove a ford focus the cat was great on fuel milageand handle geat on road. I will rent from enterprize again.

Review №153

2024-01-12 21:04:08

Slow service. Not customer focused.

Review №154

2018-01-31 00:46:49

Very professional and courteous. I got a better car then what was originally scheduled for me at the same low price.

Review №155

2023-09-30 17:55:19

Everyone is so friendly Absolutely great service everytime.

Review №156

2022-12-22 05:35:06

Literally took 10 minutes to get my rental car .had an accident Geico made the reservation and it was so easy ! Thank you guys

Review №157

2019-11-26 16:08:07

I rented recently from this location. The service was excellent. My only negative comment is the office closes early on Saturday and is not open at all on Sunday.

Review №158

2021-03-19 20:49:42

We went to check out a vehicle prior to the rental date. The vehicle was perfect, and the staff was accommodating.

Review №159

2018-02-15 02:49:37

Poor service..bad attitude..had a reservation but they didnt have one car to offer me. Made no attempt to help..Airport center drive palm springs...Stick to Hertz or Budget

Review №160

2019-06-11 16:45:21

Alberto was a gem, from pick up at body shop to rental to dealing with billing issue that was resolved. I’d rent again because of the superior service by Alberto.

Review №161

2023-01-13 16:03:36

Didnt rent a car from Enterprise. Do not know why I have received an email asking for a review.

Review №162

2018-11-02 20:49:26

Price was exactly what I was quoted. Manager Natalie is very efficient and professional car was clean and full tank also.

Review №163

2022-04-08 18:13:47

I got a great car for a great price and excellent customer service. Thanks Enterprise.

Review №164

2018-10-07 00:04:49

This place is a life saver.My car broke down and i needed a car for a day.Made an online reservation and picked my car in an half hour.People think that this place located inside the Palm springs airport but actually it doesnt but it is very close to the airport so you dont have to pay those airport fees.Natalie helped me.She is very professional.even she offered a bigger car for the same price.My car was very clean and cost me like 34$ total.Highly recommend it!

Review №165

2020-06-18 12:58:28

Very friendly and professional staff that work quickly to check you in and in the car in a matter of minutes.

Review №166

2023-06-03 20:43:13

Well run place. Better than most other rental agencies.

Review №167

2017-09-20 03:59:28

Very nice staff. Give Felipe a decent wage. Felipe does a great job on the cars.

Review №168

2016-06-30 14:01:38

Late pickup, didnt have my reserved vehicle and still charged me to upgrade all after my scheduled pickup time. Unacceptable.

Review №169

2019-06-18 22:35:38

I have a vehicle that was rented to me thats too small I asked for a small SUV at the Tustin office Palm Springs on Ramon try to help the only vehicle they had had a bad tire they sent me over to Palm Springs Airport location they had the typical excuse of we do not have any cars as you walk by the areas they have plenty of cars but everybody knows that they do not make any money from me swapping cars out so they bounce me like a bad habit

Review №170

2023-03-15 17:14:02

Great experience, the manager there was very friendly and helpful!

Review №171

2016-02-20 19:32:11

Found the perfect car for our trip! Cindy was super helpful as we asked a lot of questions.

Review №172

2022-11-18 16:05:38

The staff were friendly, helpful and efficient. I would recommend to anyone .

Review №173

2017-11-30 04:22:54

The driver who picked us up was a crazy scary driver. We didnt appreciate that and the people at the rental place could careless when we told them.

Review №174

2023-04-03 15:55:43

Anthony was great pick up and drop off easy

Review №175

2020-10-06 21:53:23

Rigo, the branch manager, was amazing! Will be back for surethank you buddy!

Review №176

2023-01-16 03:30:25

They went above and beyond to have a car ready for my daughter.

Review №177

2018-01-29 00:42:46

Great service, the staff is fantasic. Cars are clean and well maintained

Review №178

2020-05-12 19:30:24

Always great from enteprise. Respectful and ❤

Review №179

2022-06-24 04:20:23

Nice people they just want to much info and to much money wont rent a car to much money

Review №180

2023-08-23 05:23:50

Just nasty! Rent elsewhere... Slow service and just clueless.

Review №181

2015-11-05 14:56:54

Great customer service. Will go above and beyond to help get you in a car and on the road.

Review №182

2015-03-31 22:28:18

Everything went well! I received a free upgrade too! Thank you...job well done!

Review №183

2023-05-28 02:56:56

Excellent customer experience. Friendly and professional.

Review №184

2018-08-20 23:32:49

Awesome customer service . I recommend to have full coverage from their insurance

Review №185

2019-02-15 20:13:01

Consistently friendly service with rates that dont include all the airport taxes.

Review №186

2018-08-21 16:00:47

Great customer service, very fast, and accommodating. I highly recommend going here!

Review №187

2023-01-23 17:04:44

Great group of people to do business with! 10/10!

Review №188

2023-03-11 15:53:18

The entire staff was helpful, welcoming and courteous

Review №189

2020-11-04 23:25:35

Thank you. We had wonderful customer service. Appreciate that the most.

Review №190

2021-06-04 01:27:20

My go to place when renting cars, best price, vehicle selection and best employees.

Review №191

2017-04-20 00:39:44

THIS WAS THE WORST RENT A CAR SERVICE IVE EVER EXPERIENCED IN PALM SPRINGS IT HAS THE REAL BAD CUSTOMER SERVICE THEY RIP YOU OFF WITH VERBAL CONTRACTS ...... I dont recommend this place at all

Review №192

2021-12-05 02:26:46

Top notch place. Everyone is friendly and helpful. Reasonable prices.

Review №193

2020-11-06 23:49:22

Online reserved vehicle. Ubered to get it and alas....nor cars available until the day before we leave

Review №194

2024-04-14 22:44:59

Friendly and efficient

Review №195

2021-07-25 15:09:36

Quick and easy pickup and delivery. Good selection at thiz location

Review №196

2020-02-28 20:53:13

Initial experience very good. People there atre friendly and knowledgeable.

Review №197

2017-06-15 23:20:25

Bad costumer service,not giving the right information cost me not being able to get a car,and the girls have really bad attitude.never again

Review №198

2020-10-16 15:23:26

Great staff kind and friendly only go there awesome people thanks guys

Review №199

2019-04-22 18:48:20

Been using them for 25 years. Always easy and friendly.