Presentation on Map Reviews Nearby

Enterprise Rent-A-Car in Vallejo

4.2 (199) 3270 Sonoma Blvd, Vallejo, CA 94590, United States

Categories

Car rental agency
Van rental agency

Location on the map

Vallejo, Solano County, California, US

Phone: +1 707-647-4545
Site: https://enterprise.com/en/ca...

Opening hours

Monday:Closed
Tuesday:8 AM–5 PM
Wednesday:8 AM–5 PM
Thursday:8 AM–5 PM
Friday:8 AM–5 PM
Saturday:9 AM–1 PM
Sunday:Closed

Edit info

Total reviews rating 4.2

199 Reviews for Enterprise Rent-A-Car 2024:

Review №1

2024-07-05 18:23:35

Best experience Ive had getting a rental car. Ive had many bad experiences getting rental cars and it was refreshing to come in and have a smooth transaction with friendly staff. Demetrius Was on top of everything, there was a mix up with the car I was supposed to get and he was able to quickly clear it up and get me in the car I requested and treated my concerns with professionalism and made it a very pleasant visit. I would definitely recommend this location and will be returning for all my future rentals.

Review №2

2024-07-01 23:15:41

I rented a car at this Enterprise location because of an accident where my car had to be at the shop for a week. Because my insurance coverage had rental car coverage I was able to rent a car and it was a very seamless easy straight forward process. The employees working here were very nice and quick, and I was able to rent a nice Mazda CX-90. It was great and I am happy to have rented a car here. Recommend

Review №3

2024-06-26 19:20:16

Quick service! The car was in excellent condition. My only complaint is that the car only has a 1/4 tank of gas. I was in a hurry, so it was inconvenient to fill the tank after getting the car and then return it at the same level of gas, so ENTERPRISE got 1/2 tank of free gas from me. For my next rental, I will be sure that I get a full tank of gas.

Review №4

2024-06-26 17:11:56

The workers were fine. However, Enterprise didnt have the large SUV I reserved in stock leaving a pickup truck as the only option for picking my kid up from college. Needless to say, I would have preferred to do the 18 hour round trip drive in an SUV over a pickup. A reservation apparently means nothing.

Review №5

2024-04-10 13:56:17

Got a rental here a few times now and each time I’ve worked with a different rep picking up and dropping off my rental and all have been amazing. The ladies holding down the front have always been pleasant and super easy to work with. Vehicles are clean and run well with no issues. This location is a gem. Keep up the amazing work.

Review №6

2024-05-31 17:57:24

The staff at this location provided exemplary customer service and support. The manager Demetrius was very accommodating and made my experience wonderful. I am appreciative of Jay’s professional engagement and will utilize this location for all of my personal and business needs.

Review №7

2024-06-13 00:58:40

This has to be the bottom of the barrel Enterprise. The customer support is awful at this location. I call to reserve a vehicle and when I get there they DO NOT have any vehicles. It’s ok if you are all booked up, JUST TELL ME! Why do you take reservations if you can not fulfill the request? This happened twice in a one month period. Please do not waste your time and energy at this location. If zero stars were an option I would have picked zero.

Review №8

2024-05-03 20:57:10

Always organized reliable and helpful. I always use Enterprise. This is a busy location and they hold it together well. Lexie one of the managers is esp great, went out if her way to drop me back home even though very busy.

Review №9

2024-04-04 19:00:13

I rented last Friday and was waiting to receive a survey after returning the rental. The survey never came so I came here to leave a review. This rental location is the cleanest and happiest location I have been to in the Bay Area. The manager Demetrius helped me and made me feel important. His level of service set a new standard for rental locations!

Review №10

2024-05-15 23:46:15

Well, when you reserve a car online and there aren’t any cars available after taking a Lyft- you get one star. One more star for offering a ride home which I declined. I even verified w/ Enterprise there were cars available but apparently the person I spoke to was international and only god knows how she checked the inventory. I believe the current business model is to rent out more cars than you have, then offer “that’s life” looks to your customers when they leave w/out a vehicle. This isn’t a roll of toilet paper or item to be picked up at Walmart. To have such a lousy system that leaves people stranded when they thought they were renting a car…Very disappointing.

Review №11

2024-06-10 23:58:03

Ive rented from Enterprise three times in the last couple of months. I swore I would never return to Vallejo Enterprise due to something years ago. My experience these last three times was flawless. Thank you Demetrius Toeaina and his team.

Review №12

2024-03-28 16:03:46

I have rented with enterprise several times, every time I was given picture of fuel tank. This time the associate said repeatedly the gas is just over a half. Six times if he said it once. I couldnt figure that out why he kept repeating the gas amount until I returned car at the next line about 1/2 tank and was told by a different associate I was $8 off. She was kind enough to remove it, but without proof which I was provided in the past was now their word. Not acceptable by any means.

Review №13

2024-06-13 17:16:24

Very good experience with the rental. Marvin was very friendly and helpful in Vallejo and C.J. was also very helpful and friendly in S. California. I will definitely use Enterprise again in our travels.

Review №14

2024-03-04 18:52:36

Reservation from Vacaville was not entered correctly, but Demetrius from Vallejo got my family out of a jam. We had 8 luggage plus carry-on and he made sure we were in a big vehicle and gave us a discount for the mess up. Kudos to him for that. Ride was good and held all our stuff.

Review №15

2024-05-08 13:06:24

I use this location every time because they always treat me so well!!! Their follow up and communication is outstanding! Thank you so much.

Review №16

2024-03-26 00:23:04

This is the worst experience, worst branch I have ever rented from world wide.Branch manger was changing enterprise rules on his own saying I must add insurance full coverage and when I refused coverage and asked to only add liability coverage he said ( I will not give you a car then) after I have been waiting for 2 hours to have a car ready.

Review №17

2024-03-22 01:14:31

The car was immaculate! Check in was a breeze. When I was finished it took less than 2 minutes. I had inadvertantly left my sunglasses behind. I went back the next day and they were there for me!!

Review №18

2024-04-15 14:25:28

The team at Enterprise are all very nice and helpful. They make renting a vehicle very easy. I give everyone As!

Review №19

2024-02-14 17:33:08

Don’t go to this place. Unprofessional and rude lady rep… asked for a name and just hanged up on your face… seemed like they hiring kids that don’t know how to respect their client. Cancelled my reservation and reported them to my insurance carrier and next Enterprise Corporate Office. THEY DON’T DESERVE MY BUSINESS.

Review №20

2024-01-07 07:22:39

On this occasion I was none to happy with some of the service from Enterprise Vallejo CA.I have rented from here on more than one occasion,and this time it was somewhat of an emergency due to my own car being off the road.Obtaining a vehicle was largely fairly easy with me making an online booking the evening before.The reason I picked Enterprise above other companies was because of their pick up option.I called early the next morning and asked about pick up.This was eventually obtained despite some attitude from the gentleman on the phone.The initial lady who gave me the rental car was helpful and polite.No problems with the car or the rental process itself.Returning the car was a different matter.I returned the car on time 3 days later.The assistant on duty that morning Brooke I think her name was was not very polite or helpful.I asked her about a ride home (about 3 miles away)and she told me we dont do that and dont have Staffthen told me to call an uber or call someone to drive me home.Uber is hit and miss in this area,and I would not be asking for a ride if I had someone to drive me home.Her attitude was walk it for all I care.Vallejo is not a safe area and I was there on my own with the branch closing in 1 hour.I finally did manage to get an uber which was expensive due to it being Christmas weekend.If Enterprise no longer wants to provide a pick up service then best not to advertise it.I definitely will not use the Vallejo branch of Enterprise again and will likely look at other rental companies the next time I need a car.

Review №21

2024-04-15 13:13:58

They all made things easier on us when my car was in the shop for a week! Thanks Lexi and Jayana (sp?) for going above and beyond!

Review №22

2024-02-14 03:09:07

Demetrius and Ja’avala (Sorry if I misspelled), and Marisa were excellent and provided great customer service and care throughout my transaction with the Vallejo Enterprise location.

Review №23

2020-06-26 18:56:40

This site has been awesome! We have rented from them several times and EVERYTIME has been excellent. The customer service, the willingness to let us take our time, step back and check deals they have suggested. They have saved us money, showed us how our Costco can save us money and time. COSTCO member services didnt even tell us!! The agents here are professional and attentive. I would like to also point out they are ALWAYS dressed very dapper. I love this site. I wish all Enterprise had this level of service, dependability and pride. Ill be back! Oh!- the car is very very nice too!

Review №24

2023-06-13 12:10:37

If youre going through your insurance, youll be ripped off and forced into a upgrade you didnt ask for. No one asked what size vehicle I wanted. I was told to wait and then was given a small SUV. I told the person showing the car that I wanted a sedan since thats what my daughter was driving. I was then told, its only $5 extra a day dont worry about it, it wont be that much. No it was not!! I already knew I was being ripped off, when I was only offered more expensive upgrades. Im being charged $16 extra a day. I just dont like that the worker did that and tried to force me to rent the small SUV and all he offered was a bigger size SUV. He didnt state, they are out of smaller cars. He just gave me the option to go bigger. If I wasnt tired from work I would have waited there until I got what was fair. He told me I could come back another day to trade the car. He never said he didnt have any smaller cars to rent. Other than that, Im never going back to this Enterprise because they dont listen and they dont care about what you want. I been renting here for years and this is the first time this happened to me. They really just want your money! I did however give them 2 stars because the main guy at the desk was pleasant to everyone.

Review №25

2023-11-07 15:18:36

I recently rented a vehicle and got not just a clean and comfortable suv, but also warm, professional and very friendly service from Alexis Clappin. The office was swamped with people when I arrived to pick up my vehicle, but Alexis went out of her way to ensure that I didn’t have to wait very long and that I got a great vehicle. It wasn’t even the one I booked, but much better and I was thrilled by what I got.Upon my return Alexis assisted me with a friendly smile and bubbly personality. I have rented from Enterprise at the Vallejo location before and each time received excellent customer service. I will continue to rent for any future rental needs.

Review №26

2023-09-13 14:06:00

Im a fairly large man. I was told when I arrived that all they had was this very small compact. I was assured that I would get a call when something larger came in. I said really? I was told yes very enthusiastically,but low and behold I had the car 5 days and no call. Im not upset about not getting called. Im upset because this person suggested that they would call me. They could have just told me I could wait until a more sizeable car came in. Dont believe lying is very professional.

Review №27

2024-02-27 16:29:52

There were a few hiccups with our rental process bu Branch Manager Demetrius Toeaina went above and beyond to make it right on our end and ensure our rental needs were met.

Review №28

2023-08-14 21:53:58

This place has been great! I have used them for my last two rentals. The entire staff is very pleasant and professional. This last time Sid (spelling???) went great! She helped me with the pick up and the return.On another note. While I was waiting for one of my rentals, a gentleman walked in and he was not very pleasant. Demetrius the Manager was very patient when dealing with him. But the man continued to pester him. Finally Demetrius, gave him a very firm but professional final answer and the man walked out.Great service for all customers. Pleasant and unpleasant :)Great place!!

Review №29

2024-05-30 15:32:17

They were so helpful, when I needed them the most. Im forever thankful.

Review №30

2024-02-03 21:44:21

I was told by the company that there were no other vehicles available except a luxury SUV, when clearly they had switched out the keys for other cars available in the lot, so that I would have to pay double the amount I would have for the rental. Scam. Go elsewhere.

Review №31

2023-08-27 16:48:29

I needed a luxury SUV on a short notice, and I must say I was VERY pleasantly surprised!The pickup went easy, and the vehicle was clean, in top shape.I’ll certainly come back here when I need a similar vehicle next time.

Review №32

2023-09-21 00:37:12

Thank you Rachel Jones, Assistant Manager at the Vallejo, CA store for your professionalism and great customer service. Your patience, knowledge, and consideration in the matter helped to make the transaction a smooth experience. I highly recommend!

Review №33

2024-02-15 16:11:56

Very friendly and helpful - Brooke is who helped me at the Vallejo office was very knowledgeable and answered all of my questions. Service was excellent

Review №34

2023-10-24 00:17:29

Worst experience. Rented a truck for two weeks for my business. Was told we needed a certificate of insurance from our insurance company naming Enterprise as insured party. Got it and provided it to the Enterprise associate on picking up the vehicle. Then got charged an extra $780 for insurance because they claimed they never got it. Will never rent from Enterprise again.

Review №35

2023-09-27 03:23:06

My husband rented a car on 9/6/2023 at this location. The car was full of cigarette smell and the front seats have burned holes. The car died 3 times at red lights and he was able to restart it. After he went back to the hotel and parked the car, the car wont start anymore, totally dead. Enterprise had to tow the car away. The staff at this office told him on the phone that they wont charge him for the car. After several days, we saw our credit card was charged $95.29 for this dirty broken car. He called the location twice and left messages about the charge, but after 2 full days, no once called him back. I also filed a BBB complaint trying to get our money back.

Review №36

2023-05-04 16:25:40

Team that operates this Enterprise office are awesome. They always do their best (and beyond) with every customer, Ive observed this myself a few times. Alex, Abby, Aaron, Ivan are always helpful for our car rental needs. Thank you!

Review №37

2023-06-30 04:16:50

Enterprise Rent-A-Car is my go to anytime I am traveling or going on vacation. The process is simple. The customer service is great. They are timely and I appreciate the kindness I would like to give a shout out to Rachel Jones, the assistant manager at the enterprise rental car in Vallejo. Thank you for being kind patient and a listener.

Review №38

2023-11-05 01:20:20

Not trueful, hidden prices, one employee bad attitude, this will be the 1st and last time, I rent a vehicle from this particular location. I have in the past rental cars from Enterprise. Fairfield are more professional and courteous and respectful. That what I experience

Review №39

2024-05-01 04:07:34

This enterprise has made A 180 used to have to wait an hour to pick up a car the last two times I was there I was in and out in 15 minutes or less

Review №40

2024-02-21 18:46:44

Always a good experience - the Vallejo team is great and I will always come here for car rentals.

Review №41

2023-06-23 16:32:53

After placing a reservation I arrived at the appointed time only to be told that the car that I selected was not available (what’s the point of a reservation then, one might ask.) Interestingly enough their available options all came with a price increase that was not compensated for along with a mandatory deposit that was not included with my original reservation. This seems like a very convenient way for the business to get one over on the customers by either forcing them to pay hundreds of dollars extra or be left without a car. Not a great way to do business.

Review №42

2024-02-21 22:38:57

They wasted 7 hours of my time and werent helpful at all. Dont go here. Go to Fairfield location. Way better service. This place a mf joke.

Review №43

2022-12-05 15:05:49

My experience at Enterprise was great! I arrived at the location and was greeted and helped by a representative. He had me in a rental in great timing. All the staff was friendly. When returning the vehicle, Shelly checked the car back in and provided me a ride home quickly. The driver was nice and held conversation. Will definitely rent from this location again!

Review №44

2022-11-09 15:47:27

When picking up my car, there was a problem for the vehicle wasnt ready. That didnt stop Alex in enterprise. He was able to find my a car that fit my needs in minutes! I had to extend my rental twice and there was no problem. (I had more problem with the 800 number). The Vallejo office knows what they are doing! When I finally dropped it off a week and half later, Ivan gave me the personal treatment that made me feel like royalty. Always smiling and reassuring me that everything was perfect. The employees at Vallejo Enterprise are my friends, and I will always cherish knowing them. Great job!

Review №45

2023-08-09 23:22:40

My go-to rental, if they dont have the type of vehicle they will get one for you. Awesome customer service! Demetrius and Jared very professional. Issue with the first option of the rental was handled with no questions and upgraded to a better model.

Review №46

2023-11-18 19:06:44

Great staff, just make sure you call ahead to confirm they have the vehicle on hand. I don’t know why, but their website doesn’t seem to tell you they are sold out of a particular vehicle . Other than that good location

Review №47

2023-07-31 22:18:08

These people have no good business whatsoever. They are lazy, liars, and don’t even know how to do their job. This is the worst rental place ever and my experience is always either a delay that is longer than expected (with an appointment made and arrival on time)given a car with check engine lights and or infested with bugs, cars are always dirty, all they want is your money. They are liars and illegally misinform you to get extra money. They are illegally charging me fees on a car that I did not ask for! Steer clear! And so God help anyone who is also getting played out of their money by Vallejo Enterprise. Just shut the whole location down. They have officially lost another loyal customer of 10+ years.

Review №48

2024-05-14 14:46:59

Great car, great staff, great experience!Brooke was outstanding!

Review №49

2023-04-12 14:37:10

Ivan Escalona created a 5 Star experience. I had just got into a wreck and my beloved truck was a complete loss so, to say the least, it was not the best time in my life and I was not looking forward to dealing with rental car companies. BUT, Ivan was extremely professional, congenial, knowledgeable and provided exceptional customer service for me and my family. We were in and out of there in a great rental with ease. Ivan was able to edit and correct the incorrect information that was submitted by the previous associate. Additionally Ivan was able to to correct and work with my insurance to make sure my rental and I were covered. Thank you Ivan!

Review №50

2023-11-30 18:51:01

I only rent vehicles from Enterprise. Ive received top notch customer service each and every time. Always an easy and efficient experience.

Review №51

2023-08-16 13:01:03

I had a great experience with the customer service Demetrius and Lexi and Rachel were amazing! Any questions I had they helped me. When I needed to extend they had no problem with helping me. Will be back.

Review №52

2022-09-08 02:56:24

The car was clean, they said I was supposed to bring it back with full tank but it was 1/2 tank ...she said she believed me but they never told me of feature where motor shuts off at red lights and restarts when u press on gas or turn steering wheel...good thing I just heard cars did that a week prior. No after hours drop off at this location so 1 more day charged without my insurance covering it...that sucked since they close at 5pm and my car was not ready for Pick up till 5 pm...otherwise everything else was good. Remember if insurance deal they dont actually reserve a car or see if they have one available till your there in the office.

Review №53

2023-08-22 17:09:25

It was a pretty good experience, but the car wasnt clean inside or outside. There was dirty greasy fingerprints obviously after the last person rented it. And the windows were scummy with something probably from smokers. With germs like Covid going around and our health issues it made me worry about getting covid, because if I get covid itll most definitely kill me. I didnt survive cancer to die from covid. But we cleaned the inside of the car and when done renting it we cleaned it again and returned it way better than we received it. Over all I still give Enterprise a 10.

Review №54

2022-07-22 00:03:45

I cant believe how friendly everyone here is. My insurance set me up through Enterprise, I normally go to Hertz for rentals personally.They took very good care of me, I had some wait time, but while waiting I saw how well they took care of everyone that came in.Anna and Ivan helped me.I had to go back for a couple of problems and those two were there again. They both immediately switched me out to another car. Im sure I was lucky they had another available at the time.They just made everything so easy for me, I cant say enough how impressed I am and will likely move my rental needs to them from here on out.Thanks Anna and Ivan!

Review №55

2022-08-24 16:43:54

Enterprise stole 350$ from me and sent it to collection without my knowledge and it has since overdraft my credit card. I have waited 2 months to receive my money back, of which I was assured I would, but still nothing. Every time I call I am put on hold for more than 20 minutes and then hung up on without the option to leave a message. So here is my review, terrible service all around. Hopefully now someone at this establishment will get back to me.

Review №56

2023-03-17 02:16:41

Great Experience from young man that helped me when I rented. The return was a nightmare!! With the BRANCH MANAGER!I was going to extend my rental, however when the branch manager gave me a price almost double what I previously paid. I ask if my corporate discount was applied? Which she immediately snapped back and told me the rate on the contract was correct. When I tried to explain that my company has a corporate rate that is much cheaper then what your giving me, and I ask again was my corporate rate discount applied. She then got loud and told me her people dont make mistakes and she trains them to be PERFECT! I said look were all human and we make mistakes. She then told me give me the keys to my rental and she is refusing to rent to me. I said for asking if my discounts were applied?? She then said she was calling the police and reporting the car stolen!!. My current contract was not up for another 3 hours, I said call the police and walked out.The next day after speaking with customer service, they informed me that the rate she quoted did not have my corporate discount applied. She also told me that I would not be stopped from renting vehicles from them. The store managerI had the issue with, placed notes on my file that any enterprise or national location to see that would make them not rent to me. Which is what happened when I returned the car to the sonoma county airport location. So I rented from hertz for 300 more then i pay with national and enterprise. I then called customer service again. And they said just make a reservation. I did and even got a confirmation that there would not be an issue with me renting, and any notes were removed. At about 2 hours I get a call from the airport store manager who tells me hes refusing to honor my confirmed rental because he remembered me from the weekend when i had the issue with the first store manager. I said I have a confirmed reservation, which he then says he does not have any cars to give me. I knew this was BS as he already told me that he wasnt going to rent to me because of what the other store manager said.I hung up and called customer service again, and I told them what happened and was told that because of having to pay extra to another company. He would be giving me the points equal to my rental price, which was close to $300.I have a reservation confirmed for tomorrow, so check back on what happens. Horrible Experience with both branch managers.

Review №57

2024-01-20 18:14:37

Thank you Vallejo enterprise. Your customer service is above 5 staresEnterprise had chosen a great employee to work for them. Kudos to the manager at the Vallejo office. I am sorry that I forgot his name. You know Vallejo enterprise is often imitated, but never duplicated.

Review №58

2021-07-29 19:23:59

Bryan A & Alexander G were awesome! Ive been a customer of Enterprise for a long time and their customer service is exceptional. They are very friendly, they take their time to explain the most important things that I needed to know in the agreement. I like that Bryan took pictures of the dent on the vehicle and patiently showed the features of the vehicle. Alexander was very friendly and very courteous to all the customers. There were 5 customers and only 2 staff helping but Alexander was so polite to respond to one of the customers who was complaining about their appointment. He was able to calm them down in a professional manner. 15 out of 10 stars to you Bryan & Alexander 👍

Review №59

2024-04-08 14:10:16

Lexi and crew were awesome. Great service.

Review №60

2023-03-13 21:39:52

They try their best to accommodate any issue that arises. All car rentals have come clean and ready to drive. All the employees are very positive and helpful. Great team.

Review №61

2022-09-21 14:14:34

We had our rental car broken into within the first hour of our trip. We had picked it up in Oakland but this location was the closest to where the break in happened. We stopped here and everyone was unbelievably helpful. Our rep (didnt get her name, but blonde hair). Was super nice and switched us out into another car in a few minutes. It was a relief to have the process be so smooth after a rough start to the trip.

Review №62

2022-10-26 20:10:27

I just want to thank Alexander, Aaron, and Ivan at Enterprise on Sonoma in Vallejo. They are a great team. Found a solution to my problems in a timely manner, and had me on my way. Very polite and courteous. A pleasure doing business with them.

Review №63

2023-05-24 19:41:19

Rachel and Ivan were fantastic to work with! Got in and out quickly and efficiently with a very friendly attitude! I will definitely be coming again when I need to rent a vehicle 👏🏼👏🏼

Review №64

2023-10-16 15:55:36

Friendly staff, and very expeditious return. Some shortage of vehicles and, as they are very busy, one must be patient to reach someone by phone. All in all, a positive experience.

Review №65

2022-06-13 19:53:32

This is seriously the slowest car rental place I have ever been too. I’ve been waiting for a car for over an hour, as well as the other 8 people that were here before me, and the 7 people that came after me. You could learn a new language before you get in a vehicle. You can literally take a flight to LA and pick up a rental in an airport before you will leave this place. 0 out of 5 star. Never coming back.Update: I waited 3 hours for a rental. But the guy was nice and accommodating lol.

Review №66

2022-06-28 16:42:48

Employee turnovers seem to be a thing here. But I have to say I have no complaints. I have always been treated well. 95% of the time I always got the vehicle I wanted. The other 5% great surprises.Thank you, all of you guys both past and present!

Review №67

2023-04-26 05:28:54

I always have a pleasant experience at this location. Ive been renting vehicles from here on a regular basis for years and the new manager Alex has really turned this location into a quality experience.

Review №68

2022-01-15 19:58:59

Talia Benjamin and Marquis are stellar Managers who gave me 1000 star customer service.Try them you will love them I kid you not. Intelligent, personable, competent professionals what an enjoying experience I had with the two of them as this was my first time renting a car from Vallejo Enterprise. Pricing was reasonable customer service was 100 Star.

Review №69

2021-03-11 14:15:16

Great customer service! The vehicle I rented ended up getting low tire pressure. I went to another Enterprise nearby and they switched vehicles out for me. I must say they were quick, professional and efficient. I will most definitely rent from them again. Thank you for a great experience!

Review №70

2023-10-06 17:09:47

It was so easy to get my car and be out the door. Friendly people, great car options, and reasonable prices.

Review №71

2019-05-15 16:15:49

I just got over the phone with the Asst. Manager Raj. I just hope as an asst manager he is a little more friendly and helpful. I understand how system works and how rules are. As a customer, we come to you to find solutions with our rentals. Since I cant come to my reservation time 6:00 pm (30 min before your closing hour), I was just trying to see if I can pick up the van first thing the next day. No changes on the return date. But you just sternly kept on telling me, without slight empathy that the price will go up from 59.99 to 90+. I understand that you have limitations and may not control over your systems but atleast try to sound a little more helpful and show empathy. That is just basic customer service. I tried to speak to you as nice as I can but you treated me like you just want to drop the call. I hope you see how many times I rented car from you guys. It has been years and I stayed with you because of your good service. For the first time in years, you RAJ asst. manager of Vallejo branch has given enterprise customer service a bad image.

Review №72

2019-08-15 14:57:29

The reservation process was easy, and I received a reminder a couple of days before my reservation, which gave me confidence that they would have a car for me. On the day, they brought the car to my house. All I had to do was drop the representative off at the nearby office and continue on my way. The car was excellent with lots of great features; cruise control, backup camera, and bluetooth. Returning the car was just as easy, no surprises, and they gave me a ride back home with very little wait time. All the representatives I dealt with were very professional. I highly recommend Enterprise Rent-A-Car, especially in Vallejo, and will definitely use them for all my car rental needs.

Review №73

2022-12-10 04:06:29

My family had a reservation for a car from this location that was placed two weeks in advance. The evening before we were supposed to pick up the vehicle, at 6:00 pm, we received a text message notifying us that our reservation was cancelled due to the shop not having enough cars. This is unacceptable as they notified us when the shop was already closed which means that we could not even contact them to sort out the issue until the day we required that rental. We are very disgusted with the lack of customer service that was shown.

Review №74

2021-10-11 21:51:32

Horrible customer service. Made an appointment at 3pm for full size car they had none. Ended up with a small SUV. 64 260 doesnt cut it in a small vehicle. Not everyone fits in a compact. Honor your reservations. Also took me 45 minutes after I arrived to get a car. Thats why it pays to get Emerald aisle or gold car service at other rentals.

Review №75

2020-03-12 23:54:59

The staff was very friendly, efficiently & knowledgeable. We were checked in quickly. Unfortunately, during our drive we experienced a flat tire, but the car ran excellently from CA to LA. When we returned the car the check out process was easy and we were refunded for the tire. We will definitely useEnterprise again.

Review №76

2020-03-06 16:14:00

Awesome service, fast and simple. Brandon and everyone at the Vallejo enterprise on Sonoma blvd., made me A life long enterprise customer. A lot of places the staff are cold and treat you like a confirmation number, but not here. This place was very welcoming and accommodating. The place was clean, and they were all about service. Thanks again Brandon and enterprise team, the car got me where I needed to go. Super satisfied customer.

Review №77

2022-02-07 18:56:48

Rented the vehicle for a business trip. The car was clean and washed and I was able to get on the road quickly. There was initially an issue getting SiriusXM to refresh and function. Great work by Tommy Harry and his staff fixed the issue quickly. Returning the vehicle was fast and easy and I will be renting from this location again.

Review №78

2023-05-11 15:48:37

Ivan Camas Escalona had been very helpful and friendly. The only thing we suggests - please provide a stepping stool for your 15 seater Van. It is hard for seniors and short legged persons to get up and down. One of the passengers fell not realizing it was too deep to reach the ground in getting down.And if travelling far- make sure to keep the last row seat for the luggages to be seated comfortably. The 15 seater van maybe just good for 11 passengers + the luggages.

Review №79

2023-02-24 17:03:32

I just wanted to give the team a 5 star rating… awesome customer service and always courteous staff!!! Appreciate your help with my 101 questions!!!! Thank you for reassurance during the whole process of getting my vehicle fixed!! Thanks!!

Review №80

2023-06-02 16:42:32

Customer service is always great and the staff is knowledgeable and friendly. Ivan is a great guy and hard worker. He always makes sure the experience is great!

Review №81

2019-04-05 18:18:33

Hawk the General Manager and Brandon the Assistant General Manager took care of all of our needs. They were professional and really took the time to be concerned for our needs. And when I needed a ride back they found something for me very quickly and Odell who drove me back was really cool. The overall experience was great and I would rent from them again!

Review №82

2019-10-09 01:56:57

I especially like the valet pickup service. My driver arrived on time, he was friendly and courteous. When I arrived at the location, my car was ready, and the paperwork was ready. I showed my DL electronically signed the agreement, swiped my credit card, and I was done. I even got a free upgrade due to availability. The rep have me a tour of the car features and I left. 8 minutes in and out.

Review №83

2023-03-29 18:26:33

The staff at Vallejo Enterprise is amazing. I use them often, and they always patient, friendly and efficient. Looking forward to seeing them again!

Review №84

2017-07-13 14:59:46

My Mom and I reserved a mid-SUV for a 10-day road trip to Oregon, and we were super happy with the car. They called to confirm the reservation, and the car was ready for us when we arrived. And, it was the most comfortable car I have ever been in (a Nissan Rogue), which made the trip a great success. Sometimes when you reserve a car you dont get the vehicle youre expecting, but that has never been an issue with Enterprise. The service at this location was also very quick and friendly. We will definitely be back, and highly recommend Enterprise and this Vallejo location.

Review №85

2018-06-26 05:22:24

Great group of really courteous and kind people. They got me a car quickly and I was in and out in under half an hour, including walking around the car and inspecting it, signing the papers, etc. When returning the car they offered me a ride home rather than call a Lyft or pester my friends. They also gave me a very decent rate, including full coverage insurance. I highly recommend!

Review №86

2023-01-31 00:38:39

I just want to shout out Alex Gregory, who is the branch manager at the Vallejo Enterprise. He is a well-spoken individual, professional, and personable. It was a pleasure doing business with him.

Review №87

2021-07-27 02:53:44

Would not go back if I had a choice. E-mailed Mgr with a question. Never got back to me so I drove there to get my insurance and mileage questions answered. Insurance paid $30 a day. If I want to rent the same car the next day its $99. WHAT. Asked the attendant checking me in if there were any additional charges he said no. Find out later he charged me for a gallon of fuel. Manager did refund me for this. Very long wait every time I needed help.

Review №88

2018-04-13 03:05:57

I highly recommend Enterprise Rent-A-Car in Vallejo on Sonoma Blvd. I made a reservation same day, they offered to pick me up; however, I already had plans to get there. They were very professional and helpful on the phone. When I arrived to the office, it was very busy, but I was immediately acknowledged by the manager. He came around the counter, introduced himself and let me know they would be with me shortly. I am very appreciative of the outstanding customer service that was provided to me.

Review №89

2023-06-12 18:36:55

Awesome service from Alex and staff. It was easy and very convenient. Also they came and picked me up from my home and that made the service even more awesome.

Review №90

2017-04-24 19:21:16

I have been rent from this location since 2013, it is my company rental. You would think I would get consistently good customer services. It hit or miss depending on the mood of the employee at the time. Like today 4/24/17, I think the rep. is new, I never heard of her before, I got my rental since Thursday 4/20, not happy with the choice but I have to take it because there no car available. I usually rent it on Friday, I though let do Thursday and maybe I have better luck. Well, no car that meet my requirements. Always no car available for when I need it. Or what is available is below grade from what I reserved for. When you have to drive 6 hr to go to work, you do not want to sit in economy, or manually adjusting everything while you drive long trip. I want a automatic everything full side rental as stated on my rental reservation. Yes once in a while I got a nice one but let me be clear it is not because of anything special. I receive a nice one because there was no other car available. Yes, again no car. I was told on Thursday if you need to exchange to call on Monday around 9 or after because that is when they getting the car back. I call at 11, the answer on the end of the line was we will have more car MAYBE at 1 or I can call other locations and get an exchange then she hung up on me. No concern, no caring, just call some where else and stop bothering me. BTW, I have done the exchange from other locations thing, I found that you get worse customer services from other location where you did not get the car from in the first place. Why would they want to exchange the car for you when you did not even rent from them. I can understand that but I do not have to like it. Well, I think I am quite done with this. I will tell my company that they really need to look for other option for car rental. BTW, I just call them again, now it is 3 pm if I need to exchange. Since now will take me until 7 pm to reach my destination because of this rental issue.

Review №91

2019-11-09 17:50:05

Great service all around. Been renting at this location for over 2 years and theyve never given me any issues. Im in and out in about 5 minutes. The team is phenomenal there. Seen employees come and go but the quality service is always 100%. I will continue to keep coming back. I travel alot for my job and will never use my own car. These guys are always great. Even get free upgrades when they have extra cars.

Review №92

2015-11-13 17:20:24

I called them and made a reservation, they picked me up at home, I got a clean car in very good condition and I was in and out in about 10 min. I gave the car back, and they drove me home. Very good customer service and nice people. I will rent there again. I rented a lot of cars and tested different companies and as far as I can say, Vallejo Enterprise is on my top 5 list. Im from Europe so maybe my point of view is different. I saw the review from other people and I can tell you, I was completely happy to rent there. That was my experience.

Review №93

2019-07-14 17:53:52

I went to the Vallejo Enterprise based on the fact that the reviews were the best for this area. I was not disappointed. All of the staff was great - Professional, knowledgeable, kind and efficient. We were in and out of there really quickly! The car was beautiful, I wish I didnt have to return it. Awesome experience here, we will return for sure.

Review №94

2017-05-25 17:10:16

I had to push back my Travel plans due to the lack of communication, I was informed when i called to say i would be a few minutes late that they did not have my reservation ready. The only explanation the next day when i went to pick up the car was that it wasnt their fault and sorry for the inconvenience. It does not make up for the two hours I left work early, not to mention my delayed plans and pushing things back when i should arrived that night. No offer for a discount was given just an apology. SO I advise that you call prior to picking up your car to make sure they have it! Disappointed being I have rented from this establishment before!

Review №95

2022-11-03 22:44:00

Didnt have cars reserved. Waited an hour for car. Got smaller than reserved not like Hertz, you dont get right car in you upgrade free of charge. There was a line of people waiting all with reservations that were either not in or so late hadnt cleaned etc. Going back to Hertz

Review №96

2021-06-07 15:49:46

One word -Headache. The original vehicle I was to be given had balding tires. When I made note to the service member assisting me I was guided to another vehicle.After the wait in line, I was running late and was in a hurry. I noted to him the strong smell of cigarettes and marijuana in the car. All he said was he’d make note of it. He acknowledged the low gas level on the tank and excused himself by saying not to worry about the gas level when returning the vehicle.A nail in one of the tires caused a flat. When going into the trunk for the tools and spare tire I discovered there was a tool missing. Luckily I was assisted by a Good Samaritan.I called the enterprise customer line but the office was closed. This morning before 6:00am I received a wake up butt dial from a staff member’s cell phone who is located in a state across the country.When the calling the the local location this morning I asked if they could schedule a pick up for the car as I am incredibly busy and pinched for time. I do not want to drive around on a donut tire when going from one meeting to another. I was told they are short staffed and pick ups are unavailable today. My only option would be to pay out of pocket for them to tow the car back.The icing on the cake is the fact that anything I own that has been in the car smells like smoke. The scent is so strong my partner asked me if I had taken up smoking when seated next to me after I had driven to location in the vehicle.No effort was made on behalf of the company for any of the inconveniences.

Review №97

2018-04-24 03:44:37

The customer service was excellent. The staff were professional and efficient with the rental process. It always helps when the staff is nice, and they were very nice. I would rent vehicles from the 3270 Sonoma Blvd., Vallejo, CA 94590 location again and again with their kind of service. They are a credit to Enterprise Rent-A-Car, customers, and themselves.

Review №98

2023-02-22 07:30:30

Very impressed with the service at the Vallejo location from Rachel and Ivan. A very nice gentleman also gave me a lift back to the garage where my car was being repaired. Excellent service ☺️

Review №99

2020-01-01 22:39:09

The process was quick and simple.The car had a strong smoke smell but I thought it was coming from the driver who picked me up. After I dropped off the driver, the smell remained but I had to get on the highway immediately. When I returned the car 5 days later I told them about the smell and they gave me a 20% discount. I was satisfied.

Review №100

2022-11-28 17:09:13

Be careful when thinking youve made an actual reservation and rate.....they will bait and switch especially if you are a Geico customer. They will show up in a different car with a higher rate and waste more of your time! Geico & Enterprise are con-artists

Review №101

2017-02-27 18:17:55

EXCELLENT service. I had them pick me up and he gave me a hour or hour and a half eta, as I didnt ask initially when I made my reservation. They were early.The driver Charles was nice and courteous.Stephen the man at the counter was attentive.This team has it totally together.

Review №102

2020-10-23 18:11:19

Yes, I picked up the car at Vallejo, Ca. One way return it to Murrieta, Ca. I just back from deployment for 10 months our ship went to ship yard. Anyway, I had reservation on October 15, 2020 to October 19 and extended to October 20, 2020. When I picked up I waited for almost 1 hr. She said no car available I said thats why I had reservations she said she can’t do anything just wait to somebody return the car. I am really disappointed and tired. After 1 hr finally I got the car we checked the car making sure everything is fine which is everything is fine except smell cigarettes inside the car I said it is possible to changed the car because inside the car was smelled cigarette and Its very strong maybe the last renter was smoking she said no more or else cancel my reservation or don’t take the car I said I just back from deployment for 10 months and I want to go home I guess I have no choice to take the car she didn’t even give me a upgrade car to make customer satisfaction and I waited for 1 hr for disappointed I had 8 hrs driving and smelling cigarette when I got home I got sick 2 days because this cigarette smell for 8 hrs. Once again thank you for nothing I dont know if I am still renting to Enterprise I am been renting for years. I hope never happen this again to the other customers or else your customers will be gone their is a lot of companies out there better customer service too.I paid whole amount I am expecting good service thats all.Very Respectfully,Mr. Salazar

Review №103

2020-06-15 22:42:47

This is an updated current review of Enterprise car rental service in Vallejo California... Everything you would expect from a quality service was experienced at Vallejo Enterprise! I have no complaints concerning Vallejo Enterprise rental company! Very polite, and courteous service! I changed Vehicles twice, and there was no hassle! They are my go-to car rental service! Better than any other service I have used throughout this country! Kudos!

Review №104

2019-07-06 21:25:00

It always a great experience renting from Enterprise in Vallejo. The staff are always professional and efficient. I had to rent my vehicle for extra time and it was not a issue at all. For a big company you feel like a mom and pop store. Thank you again for making my family vacation memorable.

Review №105

2022-05-10 23:57:44

AMAZING SERVICE! I had to rent cars for 3 months while mine was in the shop. I worked with multiple people at this location during that time and they were all excellent. Couldn’t ask for better.

Review №106

2023-07-21 18:39:05

Demetrius is very rude and he’s the supervisor very unprofessional he makes up his own rules of that location but luckily I talked to to head of enterprise and they’re going to take that position away from him if you guys ever have issues with this location reach out to me so I can put you on the petition to have Demetrius removed my instagram is @maryannn5268

Review №107

2021-08-17 21:52:18

Vallejo CA Enterprise rent a car on Sonoma blvd is where i get my rentals. I always get good customer service but recently my family and I went camping I reserved a car to be picked up at 12pm . We had to leave a lil earlier than we planned so at 8:30 am i went to enterprise and was approached by a associate, i explained to him that i had a reservation for later but my family needed it for a camping trip and was there anyway i could pick up my rental earlier than my reservation.. The associate with out even blinking began to start processing my reservation for my while starting a conversation with me about where we planned to go camping and ect..By the time I had knew it we had did the walk around discussed insurance and any hold fees for the car ..The young man that assisted me that morning was very helpful, efficient, and excellent customer service. I was in and out in a matter of minutes thanks to that associate...... Who made my familys end of summer trip start off right...P.s. when i returned the the vehicle to my surprise the same associate was there to check it in, he even asked me how the trip went.👌

Review №108

2023-09-15 15:16:46

Everyone here is super helpful and very thorough. Karen provided amazing service and was just generally awesome! Would highly recommend

Review №109

2020-10-03 16:56:47

I made a reservation and they proceeded to upsale everyone while I waited in line. When they got to me they again tried to upsale me letting me know my car wasnt ready but I could take one of the more tried ones right now I told him I could wait while they clean it. He said it would be 15 min. I waited 35 only to get in hr cat and see it had not been sanitized out cleaned inside because I could see the dust in the dashboard and touchscreen. What was I waiting for?

Review №110

2020-12-08 00:52:40

Seemed a bit confusing. No one was there when we arrived, except 2 people outside waiting. Then 2 gentlemen came, apparently they were working with customers. Then seemed to be a shift change... 2 other guys came. At that point I wondered if my friend was ever going to get the vehicle. 🤔So...about par for rental car service which is pretty good considering quarantine shelter in place laws and such. Average.

Review №111

2023-10-04 18:16:07

Rachel at Vallejo office is really helpful, my case is very complicate, she has the patience and ability to solve my problem multiple times, really appreciated her effortsCatherine Chang

Review №112

2021-01-30 01:46:33

Don’t got there. They are trying to scam people. My husband had to rent car from them due to getting rear ended by a car. When we dropped the car off we are been accused of damage to the car. When we did the walk through we didn’t look at the bottom as it was hard to do. If you seen their parking space you’ll know how difficult it is unless you get on your knees on the ground. Honestly it was more like them that cause the damage. Avoid this issues and take pictures of the bottom. Oh btw they said they don’t have pictures and it’s not policy to take them of every car that walks in

Review №113

2017-07-01 16:53:27

The service is great at this Enterprise location, my only complaint was calling for a pickup, My reservation was for 9am, I began calling at 9am no one answered until 9:45 and then I was told that I would be picked up between 30 to 45 minutes. Now Im 2 hours behind schedule, They should offer a discount, upgrade or something to make amends. So if you need a pickup for this location, I would recommend having someone drop you off.

Review №114

2023-08-14 15:50:17

They are rocking at this location 5 star service.Always kind and quick to get you on roadExceeded my expectations

Review №115

2019-04-23 23:11:22

All I did was call to see if there was an compact or intermediate car and ended up hanging up on the workers. I worked for enterprise years ago at numerous locations but both in Vallejo and our staff was cool and it was fun. My grandfather retired from enterprise. The service at the Vallejo location is horrible now it’s time to swap out the office staff early don’t wait until it’s their time to transfer.

Review №116

2020-02-08 15:44:23

They are great. Everybody who works here is super nice. Hella friendly and always make sure i get the car I prefer. Sometimes their super fast and even when backed up they let u know they have not 4got about you while you wait.

Review №117

2021-05-06 16:03:47

I was unfortunately an hour late. The very sad thing was I still had to wait another 1.5 hours longer before I got my vehicle. Plus we had to hang outside in the cold and wind. I wasnt the only person, there were several other people that were there longer than me. When asked about a discount, I was told they couldnt do that, but next time I rented I cou get a free upgrade. Well see if that happens.

Review №118

2022-05-07 15:51:17

Ishaq Is-Hawk Shariff and his staff was very helpful when it came to me handling my father going into hospice out of town while I was dealing with my insurance and routing everything. This was back in April but he made sure I had a car I was comfortable with. When I needed extra time with the rental it was never a hassle. Ishaq was always a text away and the communication was wonderful.Update 5/22Still a great place! Good communication, clean car during a unexpected car vandalism to my vehicle and flexibility for my cars visit to the shop being extended.

Review №119

2022-08-06 03:12:54

Excellent customer service and information during a stressful time. Completely user friendly employees. I will definitely use them again! Thank you Enterprise of Vallejo!

Review №120

2019-08-22 12:26:21

Thank you so much for the opportunity to be able to share what I would call a “happy camper” relationship with my local Enterprise. The staff has always been courteous, polite, and I would add highly professional. Very especially, Asst. Mgr. Victor M. That personal touch of concern as to my satisfaction with their service is very commendable. Once again, thank you Enterprise Rent-A-Car of Vallejo, CA.

Review №121

2015-10-21 13:42:59

I received very good service from the Enterprise Rent-a-Car in Vallejo, My sister and I came over from San Francisco on the ferry and Enterprise picked us up from the ferry terminal. I recommend doing this if you are planning to use the car in Napa Valley, rather than renting in San Francisco and driving over. The ferry ride was very scenic and easy!Check in was quick and efficient and we got a bit better vehicle than expected for the same rice. When we returned the car, Enterprise brought us back to the ferry terminal. Very convenient and great service. Thanks, Enterprise!

Review №122

2019-07-05 17:41:50

The entire rental experience was simple and easy. We called Enterprise and described our needs. They told us when we could pick up the vehicle. We arrived and within 15 minutes we were riding off. The drop off was even easier. We brought it back in like condition, placed the keys in the dropbox and received confirmation by email within 24 hours. Hooray!!!!!

Review №123

2018-01-09 14:06:01

Rented twice at this location; first time through a dealer (no deposit) and second time for personal use (needs deposit). Both times customer service was good. Staff seems friendly. Process of getting a car & returning was fairly quick. Cars were fairly new, clean and comfortable. I only have two issues with renting a car from Enterprise the second time around: (1) $200 deposit, which isn’t stated at time of reservation except for asking for credit card to hold car [other rental places only require $50-100 deposit]; and (2) the quick pre-trip inspection of the vehicle. Rep only walked around car asking me to check for exterior damages. A day later I found damage on the interior — a decent size rip on the passenger seat, only visible if you open the passenger door. I think because they try to make the whole rental process quick & easy, they dont ask you to look inside the car. I also found tools inside the center console, which made think if I was going to have problems with the car during the week I had it. I wasn’t charged for the rip on the seat, but they sure did notice it when I returned the car. They also were quick to find the tools and asked if they belonged to me. I know now when reserving a car at any rental place to ask how much deposit is required AND to look inside car for damages (or whatever) before leaving with the car. =)

Review №124

2021-01-30 01:29:49

Don’t got here, my husband had to rent a vehicle from them after been rear ended. They tried to frame us for a damage on the car that we didn’t do!!!! The damage during pick up was not visible to us as the vehicle was park very closed to another car. The only way to see it was to get down all the way on the ground laying almost to see the damage. It’s ridiculous how they are trying to scam people’s insurance. Below is a picture of the damage tell me how easy would it be to see from a tight space. Picture was taken at a way bigger angle with ample room and it’s hard to see it as well. Posted a photograph of the car damage it was taken from a bigger place with better view. Tell me if I’m wrong

Review №125

2023-08-24 16:11:12

I’ve been coming here for years, and many managers and staff transitioned in and out but service has always remained exceptionally good.

Review №126

2017-01-10 14:02:48

Very good customer service. I rented a car while visiting my son in the area so we could drive to L.A. He was supposed to return the car Saturday but arrived too late, the office was closed for holiday on Monday and my son had a flight out before Tuesday. The manager arranged to pick up the car from my other sons home (he was not listed as authorized driver.) They were very helpful.

Review №127

2020-10-22 22:15:01

We picked up the car, the gas was 3/8 full. Not very happy without a full tank. Drove home to get our luggage and the message on dashboard said the fluid level was low and should be filled. Another trip to the rental to have the maintenance done and then fill the tank with gas. The car windows were very filmy and streaky and the car smelled like someone had smoked in it. Every car rental we have done always had a full tank of gas, it saves time and is more efficient.

Review №128

2021-05-29 16:21:30

I have had several issues at each and every enterprise location since I have been renting this truck going on 6 month with them being either unhelpful, charging me extra and being just plain rude. Costumer service is terrible. No one wants to give you the correct corporate number to call. Very disappointed considering all the money I have spent with them. Going forward I would say to rent from hertz, these guys are no help and don’t try to help in any fashion.

Review №129

2016-01-21 17:52:45

Our car broke down on the way to Tahoe, we were dropped by the tow truck, but first called and made a reservation for full size SUV with FWD. Had trouble with Avis in that after booked, they said only had 2wd - not helpful. Enterprise did not have a full size available, but we were able to squeeze into jeep grand Cherokee and it was a very nice car that worked great in the snow. The service was awesome!

Review №130

2017-05-10 13:44:55

Great rates! This office in particular gave me a car that I would later hear, needed an oil change. I got a few irritating calls about bringing the car in or taking it to a service station. I did neither but I did check the cars information at a local dealership and it turned out that it had an oil change less than 800 miles ago. I would later find out that that was a tactic this specific Enterprise uses to get their car back if you are more than a day late returning it. I was 5 days late. That was a little irritating but the experience picking the car up and dropping it off was better.

Review №131

2019-11-27 02:44:44

Everyone at Enterprise in Vallejo was very helpful in getting me into a car...as well as helping me extend my contract. But...it would be very helpful if, when you reserve online, the rep would tell you that you will need a piece of mail that verifies your address. I was almost stranded when I was asked for a piece of mail for this purpose...like who carries a piece of mail with them to rent a car? If I wasnt able to pull a copy of my Electric bill off my phone I would have been stranded...as the rep had come and picked me up from my work. So I had no ride to get back home to get a piece of mail. You know what Im saying? That would have been very inconvenient.

Review №132

2018-11-17 02:05:47

Usually the staff at this location is amazing. Unfortunately. it seems they let a bad hire slip through the cracks. Not sure of her name, but she has red hair and green eyes. She was quite condescending during the course of our interaction. It was obvious that she had an attitude, and attempted to chargeme an inflated rate to extend my reservation. She has awful customer service, and in my opinion may need further training.

Review №133

2023-10-12 17:47:40

The most professional and positive attitude from the girl made my day. Hope she goes places and all her dreams come true

Review №134

2017-07-26 17:41:26

It was crazy slow yet no-one else came to get a car for over an hour. And they miss quoted us weeks in advance and also days in advance on at least 4 different things. The only good thing was the guy was really nice.

Review №135

2018-09-14 00:58:07

This location has discriminated against me. Unfortunately this has been a pretty rough week for me and my family. My roommate rented a car from this location and unfortunately someone hit him on the freeway. 2 Days Later someone pulled out in front of me and damage my car to the point where it cant be driven. I went to get a rental car from the the same location because my roommate was already doing business with this location and theyre the only location in Vallejo. I spoke to the manager at this location by the name of Hawk. He told me that he would not rent a car to me because of my roommate getting into an accident. My roommate was hit on the freeway unfortunately the person fled the scene. He waited for the CHP to arrive and filed a report. this was not his fault and this is definitely not my fault yet Im being denied a rental!? My insurance approved me for the rental and I have a clean driving record but Im being discriminated against by this location simply because of living with my roommate. Do not go to this location!!! I sat in the waiting room with my four children with no car because the manager was so inconsiderate. Now this manager has placed a note in my file that I brought back a damaged vehicle. I have nothing to do with that vehicle I simply live in the same house. I asked the manager for the policy and procedure stating that this is how they handle business in this situation and he did not and could not provide me anything. Now the other locations are all telling me this note is on file and they cannot rent a car to me even though I had nothing to do with this.This is discrimination...

Review №136

2019-07-30 16:00:49

My car is at Dealers’ waiting for parts. who arranged rental for me. I arrived at Vallejo Enterprise and told Car was reserved in the city, where dealer is. I was asked to call dealer to have transferred to Vallejo. I called service adviser who of course said ok so I handed my phone to Enterprise representative. I asked after they hung up, May have been easier if you called. I wait for them to do paperwork, inspect car, sign rental agreement, put car seat in, put child in car seat, get ready to get into drivers seat and the guy tells me the gas light is on. I said why didn’t someone check before you rented out this car again? He replied I could go about 40 miles with the light on—I was running late for a doctors appointment and didn’t have time for them to drag another car out that could have same issue since they apparently don’t bother to check.

Review №137

2023-09-25 16:42:15

Thank you Vallejo Team! You folks were great and very friendly. Great customer service.

Review №138

2023-04-17 21:07:32

I am very disappointed with their service. I will not go next time and I don’t recommend anyone to go there. Because they gave me the all wrong information and they didn’t communicate my insurance and they didn’t contact me for anything. Very bad service, very disappointing

Review №139

2023-12-23 21:20:24

Brooke assisted me with my rental.AWESOME SERVICE!

Review №140

2023-08-02 21:35:06

Very courteous, well organized and efficient. Rachel Jones, Abby and everyone was very helpful and friendly.

Review №141

2022-02-11 19:12:09

These 5 stars go to Armani who the last few experiences has saved the day for me If it was not for him I was going to try another companyhe is always kind going above and beyond to give the customer a great experience:)not a stressfull one like some of the other workers provide :( Armanis focus is keeping me happy and wanting to return to enterprise for all my rental needs .customer of over 6 years

Review №142

2021-08-12 07:31:34

They were great . Alexander was extremely friendly, helpful and made it as painless as possible for me . I even enjoyed my rental more so then my own car. I would recommend them to anyone . Thanks guys .

Review №143

2020-06-25 00:48:56

They were great! I dropped off my car at the body shop, they were there to pick me up within 15 minutes and transition my to my rental SUV seamless and quickly with no issues.

Review №144

2023-10-29 00:25:49

Great vehicle (Chrysler Pacifica). One small issue that was resolved quickly. A++++

Review №145

2020-09-13 23:42:14

Called about my rental through insurance company told no due to my liscense being expired. Corina virus dmv closed how can a company be so un supportive at a time like this. My insurance co was understandable and was going to insure rental car

Review №146

2021-10-28 00:06:39

I started to call at 9 am, of course I got a machine to answer. After a few minutes and some lousy music got another message saying……”sorry for this short delay……everybody is busy right now, we will ring the branch back.It went on and on. 2 days later still nobody is answering the freaking phone. That’s Service.

Review №147

2021-03-22 17:18:41

Ive used this outlet for years now anytime my car is in the shop or were going on vacation. Always helpful and have what I need, even at short notice. Reasonable rates. A+

Review №148

2022-02-16 16:06:48

Theyre service is out of this world. They were so helpful and not only helped me with renting a cae but also buying one. They dont get enough credit or advertising as they should. I really recommend this place. Shout out to the awesome staff that helped us out. Alex, Liam, Victor and Borris. Sorry if i butchered your name guys and thank you.

Review №149

2017-10-27 15:50:17

Im not sure if its just me but every time I get a rantal though Enterprise, Something goes wrong. I cannot believe they advertise having serious XM radio when it never works.(EVEN THO I PAID FOR IT) It was very inconvenient to me that I have to keep calling to the store every single day to have them reset the XMradio account. Not to mention the Vallejo Store never picks up the phone! I was put on hold or 3 days in a row for about 15 to 20 Min. Im not sure if its just enterprise having crappy phone service but I dont blame this on the associates that work there. This problem has to be fixed through corporate and I hope they read this message!Thank you for the horrible experience! FIX THIS ASAP!

Review №150

2020-06-27 15:30:51

I wanna give a shout out to Scotie Pairish. Hes a manager at Enterprise Car Sales in San Leandro. Scotie helped me locate and purchase a 2019 Ram 1500. Prior to my arrival (due to covid19), he prepared all of my documents and ensured a seamless process. I highly recommend Enterprise Car Sales as a choice for used automobiles. Clean, reliable and great customer service.

Review №151

2023-04-09 02:04:18

Excellent customer service from Alexander Gregory and Aaron. When I need to rent a car again Im coming to Vallejo Enterprise. From Mobassa

Review №152

2015-10-27 00:33:55

Went to pickup my car from this location where I have rented before. Wouldnt rent without additional information because I wanted to use debit card. 10 minutes before closing and they tell me now, plus I didnt need it before. I told them I have a Business Commercial account with them, but that didnt matter. So I couldnt pickup the car, have to now reschedule meetings. They say they want to exceed expectations what a laugh, they should try to meet them first.

Review №153

2018-09-22 01:18:23

Dont use these people !! : I called Enterprise Vallejo to rent a medium-sized car specifying a preference which they had in the lot and was available. When I went in to complete the rental, a different person, Manraj Bain, informed me that it required an $800 deposit to complete the rental. I was shocked, but nevertheless asked him to hold this specific car while I went to the bank to transfer funds. I returned 45 minutes later to see the car -- the only one of its kind being driven off the lot. DIRTY TRICKS!!! Not helpful, they are abusive to their customers. Disrespectful.Their motto should not be we pick you up, instead we dump you.

Review №154

2020-03-13 06:11:34

I rented a vehicle last weekend and I had trouble with my card working. I was frustrated with the whole deal but each employee that help me were polite and professional even one of the supervisors stayed with me patiently a few minutes after close.

Review №155

2017-11-17 13:45:59

We love Enterprise. It is the only car rental company we would ever use. In the 6+ years that Ive gone to Enterprise I have only had one bad experience. I always feel that they care about their customers and they value customer service.

Review №156

2020-06-27 21:19:31

Had a great experience with renting a vehicle at the last minute. It was close to closing and we didnt realize the other rental place was closed. We had a small wait and was able not only to rent a decent size suv we were able to get a discount as well.

Review №157

2018-10-16 13:21:50

My only issue was that they only had 1 person working the check in/ out counter and you can see that theres other people in the office. This guy was doing it all. Otherwise, they were friendly, professional and the car was exactly what I needed.

Review №158

2020-10-02 11:39:39

Arrange for a rental car at 9:00 a.m. no one called to pick me up had to call in by the time I got my car it was after 12:15 p.m. and then when I received the car I had to take it back because it had mechanical problems

Review №159

2018-10-30 16:56:35

Very good customer service. Very fastservice and took less than 10 minutes and got my mini van. I was lucky they had one available since I had to go to LA that morning.

Review №160

2016-06-21 01:53:49

Overall, it was a very good experience. Great Rental Car-smooth ride, absolutely no issues. Staff was attentive & accomodating even when office was very busy. Will definitely rent again with Enterprise.

Review №161

2019-10-31 15:49:09

They said they didnt have the car ordered by the Ford dealership in Fairfield. Vallejo said to call the Fairfield office yesterday, and they said theyd have one this morning. Now theyre saying they wont pick me up in Vallejo, so I called Vallejo, and theyre giving me the runaround. Corporate was no help. Their advertisement that they go the extra miles a joke at best, false advertising at worse.

Review №162

2018-07-23 19:39:07

Very efficient service. Lots of customers in the office but personnel got us out quickly. Gave us an upgraded vehicle at no additional cost. My next rental will definitely enterprise

Review №163

2019-01-16 16:47:08

Great service, very convenient to have someone take you back to your home after the rental. The person that took me home was also very pleasant and seems to love the company she works for.

Review №164

2019-08-29 13:38:50

I have been using the local Enterprise Rental Agency on Sonoma Blvd for the last few months in Vallejo because of the great service and selection of vehicles. Why put miles on your own cars for long trips, when you can easily use there SUVs or cars and try different ones and features and competitive rates.

Review №165

2018-10-12 19:23:03

10 STARS! shout out to Manraj Bains!! We were im need of a car in like an hour an a half with all the chaos and frustrations we were able to get there and this man got us in and out in such a timely manner! Helped us outstandingly! We appreciate your service & enterprise!

Review №166

2023-08-16 15:38:08

This lady at the counter was rude and after waiting over an hour she said she could not rent to me and she could not say why! Thank goodness for budget

Review №167

2023-08-03 01:09:39

Both pickup and drop off were pleasant. The experience overall was great.

Review №168

2022-08-13 18:13:16

Pashalett was friendly and provided excellent customer service. Car in great shape and drives smoothly. Thank you enterprise.

Review №169

2018-01-25 23:48:58

I have been renting at this location for a year now. They are very professional, courteous, helpful, ready to serve you mentality is great and priceless customer service. I would recommend this branch to all my friends and colleagues.

Review №170

2021-04-21 11:39:24

I had an 8 am reservation and I was in the car and on my way at 8:15 am. The staff is efficient, friendly, and helpful! This is a team that seems to work well with each other.

Review №171

2018-03-30 19:38:37

Although the car I reserved online was not there, the staff hooked me up! They were very professional and quick! Excellent service!! Thanks Vallejo Enterprise!

Review №172

2021-11-02 01:01:06

My experience with my rental was good, I had to come back due to be on the sch for the shop, but in all always great customer service when I come to Enterprise. Thank u!

Review №173

2022-12-28 15:45:01

Starting from the rental process to returning went smoothly. Staff was very helpfull and nice. Would highly recommend

Review №174

2017-09-29 03:33:38

Cheaper to rent at Vallejo and return at SFO than to rent from Enterprise in Napa and return at SFO. Short drive from where we were staying in Napa, and i suppose they would have picked us up if we had needed it. Didnt take very long to complete rental process. Was a little surprised at additional 200 or so as a deposit even though we used a credit card. We rarely rent a car, so probably standard procedure but it doubled the charge on our card. Nice folks, seemed efficient.

Review №175

2018-02-03 01:08:57

I rented a car at Sonoma Boulevard in Vallejo and the car smelled like smoke, cigarette smoke . I told the representative and they took the car in the back to deodorize it. I took the car and drove it for one day but I had to bring it back the next day because the odor was making me nauseous. It was really inconvenient to go back-and-forth. The cars are turned over so quickly that theyre not cleaned properly

Review №176

2019-09-18 18:29:47

I was driving my rental away from the dealer and saw a couple of ants on the dashboard. No big deal, right? Well, then I saw a couple more. I got out and opened the passenger door only to see thousands of ants all over the door and back seat!! How does that happen? Aren’t they supposed to clean the cars first? I asked them to come and exchange it and they actually made me get back in the car and drive it back. I was scratching and swatting ants the whole time 😩 🐜 they didn’t even offer me a discount 😡

Review №177

2018-07-25 00:31:44

Great atmosphere the staff took care of me when my other rental spot didnt have a car as promised. Glad I was sent to enterprise will recommend them

Review №178

2019-11-27 16:00:25

I arrived to pick up my vehicle and the vehicle I reserved was not available due to various reasons which I can understand, but I had to wait for 30 minutes due the lack of communication amongst the staff, ie.. one minute I was told I’d be using a certain vehicle, then another vehicle, etc because, “Oh sorry one of the other staff gave that car to another customer”, etc.. As well, there were a group of staff talking, joking around extremely loud in an office just off the main lobby which I found to be really disruptive and highly unprofessional.. The branch seemed to be run by a lot of young, inexperienced, unprofessional staff which totally impacts the image of the branch..I’ve been a customer for several years and have never experienced this before, until this past week when I rented my vehicle on Thursday 11/21/19.

Review №179

2018-01-24 15:40:50

I had a reservation for a car under a corporate account, when I came to pick it up, they did not have a car available. I was told and also heard two other people being told that whatever vehicle becomes available then they will get that. What’s the point of taking a reservation when you won’t have that type of vehicle available? I had to come back the next morning and wait an hour for returns, to get a car.

Review №180

2022-01-17 15:05:19

Great experience! Staff was friendly and helpful, was in and out in a breeze. Hector was the associate that checked me in and out, excellent customer service.

Review №181

2019-06-27 17:52:02

I was offered a free upgrade!! The staff was very friendly and helpful. My car was ready on-time, and the wait was less than 2 minutes!

Review №182

2020-03-22 16:25:36

Very good costumer service I received my car very quickly I am under 21 and there’s not a lot of car rental that accept me but the process was fast and my under age fee was not bad at all but the inky down side, I was supposed to drop off my car at 9am and I was there early but the enterprise was not open after 9 am and it was a whole hassle

Review №183

2019-09-06 02:35:40

Great service except there needs to be a chart on what all the buttons do, how to make adjustments, etc. Everyone could not have been nicer. There was a major issue on changing my personal information.

Review №184

2022-11-05 19:47:59

TOP NOTCH CUSTOMER SERVICE BY MS. BARNETT at 3270 SONOMA BLVD VALLEJO, VERY ACCOMODATING AND EXPLAIN EVERYTHING REALLY WELL. HIGHLY COMMENDABLE ATTENTION TO DETAIL.

Review №185

2023-08-03 03:40:19

Sidd and Jared are excellent and provided very hospitable, professional services. Highly recommended

Review №186

2018-03-14 15:04:35

I had wonderful customer service by Ms. Daje Pugh when I was getting my renal car. Then when I drop it off I had Ishaq Hawk Shariff to help me out he was great.

Review №187

2018-01-10 04:19:51

Great service and crew. Always finding a way to accommodate, and, as a regular here, always going out of their way to go above and beyond. I highly recommend for regulars and tourists coming through the area.

Review №188

2021-04-16 15:49:40

I had to do a bit of waiting but everyone here was helpful and friendly. They also upgrade the car I had originally was going to rent for free!

Review №189

2023-04-25 10:44:49

So far so good, did try to upsell insurance but other than that went smoothly

Review №190

2023-10-04 15:27:14

Great customer services, and always willing to accommodate any customer needs.

Review №191

2019-08-09 12:52:03

I recently received superior customer service from Enterprise in Vallejo, California that, in my opinion, exemplifies the long-held standards of the firms ownership family. I started renting from Enterprise years ago while on deployment as a FEMA Officer. Later, after returning to California and transferring to the Governors Office of Emergency Services, I continued with Enterprise because I value the consistency of their customer service dedication.Respectfully,Meinert C Toberer, J. D.

Review №192

2020-05-29 23:10:11

Beyond ridiculous that it allows you to book online for a car then show up to the location and they have NOTHING for you... a total waste of my time and energy. Your a rental company how can you nor Fairfield location have a single car available....

Review №193

2020-07-24 15:26:31

My reservation pick up, was at noon, got there on time, but they were about 7 customers ahead of me, when it was my turn, mgr told me my vehicle was being washed, so waited about 15 mins, when it was done, a mini van with NY license plate, was showed to me still dripping wet, i told the mgr, immediately, about my concern about the NY plates, im camping for 4 days i didnt want people looking at me weird, so after another 15 mins waiting, the mgr offered me a full sized Infinity SUV :) which i happily took, lots of trunk space, which i needed, this one had missouri plates, but i didnt have a problem with that, thank you for making my 55th birthday memorable, driving the infinity was fun, for would be renters, my tip, just be patient, and be upfront and clear with your needs to enterprise.

Review №194

2018-01-20 00:30:25

They were very helpful for my last minute reservation and was able to pick it up earlier than expected. I would highly recommend this place to a friend and I will be renting from here in the future.Thank you

Review №195

2020-10-19 14:01:34

Enterprise agents provided excellent and professional service when checking in and dropping off the vehicle. I will be using their services soon in the near future. Thanks!

Review №196

2018-03-08 13:08:52

Reserved online. Was able to make changes easily over the phone. Drove me to and from their office without incidence.Helpful friendly staff. Quick, simple, painless.

Review №197

2020-11-03 21:00:31

Seems to be a busy location. Had to wait a bit when picking up the car and also dropping off. Car was fine although it did smell a little like cigarettes.

Review №198

2017-09-26 18:03:33

Customer service sucks! lady name mckelan forgot me on the phone after booking from my insurance provider she couldnt tell me if i had a car ready and after asking what kind a car a was getting she decided not to answer. kept me on the phone asking questions?

Review №199

2020-11-07 21:38:56

I found out the hard way, that one can not rent a car with an out of state drivers license and a debit card (Im currently without a credit card and havent been able to get a CA drivers license due to COVID and my work schedule)....of course I found this out after dropping my truck off to the shop and about an hour away from home.