Presentation on Map Reviews Nearby

Elk Grove Custom Collision Detail Spa in Elk Grove

4.4 (199) 8440 Auto Passage Dr, Elk Grove, CA 95757, United States

Elk Grove Custom Collision Detail Spa image

Location on the map

Elk Grove, Sacramento County, California, US

Phone: +1 916-312-2158
Site: https://elkgrovecustom.com/

Opening hours

Monday:7 AM–6 PM
Tuesday:7 AM–6 PM
Wednesday:7 AM–6 PM
Thursday:7 AM–6 PM
Friday:7 AM–6 PM
Saturday:Closed
Sunday:Closed

Edit info

Total reviews rating 4.4

199 Reviews for Elk Grove Custom Collision Detail Spa 2024:

Review №1

2024-05-04 04:54:30

Came here multiple times for repair for different vehicles, they did an amazing job everytime and they have life time warranties on the repairs. One of the workers Ziyad really helped me a lot on updates of the repair and explaining to me what part is broken. Would definitely recommend this shop for anyone looking for a repair shop or getting an estimate price for their vehicle.

Review №2

2023-11-26 05:49:55

Rhonda, the receptionist, is a doll. Shes always friendly and welcoming, even remembering me after only a few times in the shop. There was damage to the passengers front side of my 2023 Nissan Sentra, and It was in the shop for about three weeks due to parts, more damage than expected, and insurance. They were very thorough, sending my car to Nissan for final inspection and then detailing it inside and out (resistall).The only drawbacks were not being updated as often as I would have liked from my service advisor, and they were not able to provide my insurance, the original resistall purchase which I purchased when I bought my car, and they offered the service. However, they provided me with a quote for the resistall for the repaired sections so I can try to get my insurance to pay. Its a bummer that I need to handle that part because they didnt have an invoice for the original resistall order.Also, I dont like the new way they deal with rental cars. The old way was way better and faster. Drop off your car and get keys to another, no paperwork, no hassle. Now, you have to have a credit card deposit, which the amount is placed on hold until you return the car; you must give them your insurance information, wait for them to do the paperwork, and then inspect the rental with you for previous damages; it took about an hour to get a rental car and a few days for my credit card company to release the hold. I most likely wont do rentals with them.Other than that, I will only take my vehicles to them.

Review №3

2024-06-18 03:02:56

The work I received on my vehicle was flawless. I received accurate information about the timeline and was updated throughout the process. Everyone I spoke to was friendly and helpful.When I arrived to pick up my vehicle it was clean inside and out. If I need future work, I will definitely use Elk Grove Custom Collision Detail Spa.

Review №4

2023-12-04 18:53:30

Very satisfied with my experience with Elk Grove Custom Collision. They repaired my vehicle in a very timely manner and my vehicle received a good quality repair, given the amount of work that was needed for the repair. I would definitely recommend anyone and everyone to come here for their collision repairs if they want good, quality service.

Review №5

2024-06-19 00:57:38

My experience with Ziyad was great! He explained everything that will be happening with my car from beginning to end. I appreciated him texting me through each stage as well as going above and beyond to keeping communication with my insurance provider. I will most definitely be a returning customer.

Review №6

2024-01-04 17:12:01

This shop did excellent work on my Miata door that was dinged and chipped. Looked brand new when they were done. They also replaced my Explorer side mirror in about an hour and it looks like new. Great folks, great shop.

Review №7

2024-06-28 08:28:31

Rhonda is great. Always friendly & smiling. My car was repaired and they gave an extra touch of cleaning my car inside and out.. Good place to repair your car

Review №8

2024-06-05 13:22:52

Ruben is the man when it comes to auto detailing. Professional and polite knows his craft. He got me in quickly on my tight schedule with a fast turnaround results are outstanding. Highly recommend and will be back.

Review №9

2024-06-18 21:43:18

The collision advisor Mr. Ziyad was a great help towards our vehicle’s repair. Kept us informed and involved in every step of repair process.I would like to thank him for his excellent customer service.

Review №10

2023-07-21 17:59:18

Exceptional Service & Stunning ResultsRating: ★★★★★ (5 out of 5)I cannot express enough how impressed and satisfied I am with the service I received from Ruben Casillas at Elk Grove Custom Collision Detail and Auto Spa. From the moment I brought in my brand-new 2023 Mercedes-Benz S580e, Ruben and his team exemplified professionalism, meticulous attention to detail, and superior customer service.My brand-new Mercedes came with some unfortunate imperfections in the clearcoat from shipping, which had me very concerned. Upon consulting Ruben, he assured me that he could rectify the issues with an Acid Wash, Full Exterior Detail, and a 1-Year Clearcoat Sealer. I was initially skeptical, but his confident demeanor and evident expertise immediately put my worries to rest.Rubens thorough and attentive approach to the Acid Wash ensured that all residual impurities were removed, setting the perfect stage for the exterior detail. The Full Exterior Detail was nothing short of miraculous. Ruben and his team restored my vehicles exterior to an even better condition than when it first left the factory. Every inch of the car was shimmering, the color was vibrant, and the attention to detail was absolutely remarkable.Lastly, the application of the 1-Year Clearcoat Sealer gave the car a stunning mirror-like finish and assured me that my Mercedes will retain its pristine appearance for a good while. It was clear that this sealer was applied with great care, ensuring that no spot was missed.Throughout the entire process, Ruben kept me well informed and demonstrated an unparalleled commitment to his craft. Its not just about making cars look good for him, its about restoring them to their intended glory and even exceeding those expectations.My Mercedes-Benz S580e now looks more magnificent than I ever imagined it could. I heartily recommend Ruben Casillas at Elk Grove Custom Collision Detail, Auto Spa to anyone who wants to truly experience the potential beauty of their vehicle. His services are an investment in your vehicles aesthetic longevity and your driving pleasure.Thank you, Ruben, for giving my Mercedes the care it deserved and delivering beyond my expectations. I look forward to entrusting my vehicle to you and your team in the future. The level of quality and service at Elk Grove Custom Collision Detail, Auto Spa is simply unparalleled.

Review №11

2024-04-30 21:18:57

This is my second time using Elk Grove Custom Collision, and they did an excellent job in repairing my vehicle. Ziyad kept me informed of the process the whole way with updates, and also did an excellent job of dealing with the insurance company for me. Dealing with State Farm can be a pain and they never got back to me, but when Ziyad got involved, he got it all squared away and authorized in a timely manner. If you are near Elk Grove and in need of collision work, I would check them out.

Review №12

2024-03-28 01:25:02

I had to take my vehicle in after being in an accident. I was assigned with Ziyad Khan, who answered all my questions, and reassured me he will be able to get any supplemental expenses if needed, which was a concern for me, once they started the work. Which he sure did, and that was a relief for me. Ziyad kept me updated with any adjustments, and the repairs were done in a timely manner. My car looked amazing, I was definitely satisfied with the results. I will return with any future work if needed. The staff was friendly and answered any questions I had. They all made the experience a good one, and helped with any information I needed

Review №13

2024-02-25 04:52:09

I brought my Corolla to have the interior clean up. The work was done about 60%. I guess the workmanship on the plastic and front dashboard were pretty good. They were able to remove dust spot from the leather on the doors.The front light is much brighter now after cleaning. I don’t regret to pay $85 bucks for this Job. However, there are some flaws such as steering wheel was not clean as Ruben told me he would. The fabric and carpet part almost nothing were done. My back seat flooring were not touched. Heavy stains are still there and unfortunately, there are black stripe oil marks on the front passenger seats and rear seats. The worker must be clumsy left there tools on these seats when they work on the doors.I think I overpaid for the details work done here and properly will not use their services again.

Review №14

2024-03-22 01:32:46

Elk Grove Custom Collision Detail Spa always provides excellent service. They fix my cars fast and efficiently. Also communicate with you from every step of the process. All the staff members are friendly and knowledgeable.

Review №15

2023-12-30 16:33:06

Ruben in the detail shop is AMAZING! I was in a parking lot with my dog in my back seat and a random dog came up and jumped up on my car and put a bunch of scratches on my rear passenger door. I wasn’t sure how extensive the repair would be but I called Elk Grove Custom and they told me they could see me same day. They evaluated my car and determined it only needed to be buffed out and I was in and out in less than an hour and the price was reasonable. You can’t even tell there were scratches before!! So happy with the fast, efficient work. Everyone in the office was personable and professional. I will definitely be back to purchase one of the detail packages they offer.

Review №16

2024-05-11 15:18:25

Great experience, from being greeted when we can in to when the repairs were completed. Josh kept us informed through the whole process. The repairs look factory fresh, would highly recommend.

Review №17

2024-03-13 21:56:49

Exceptional Service at Elk Grove Collision. My experience with EGC was nothing short of outstanding. Ziyad, in particular, was a pleasure to work with, providing clear communication and keeping me informed every step of the way during the repair process of my 2019 Civic Si. The attention to detail exhibited by the shop surpassed my expectations, resulting in a flawless repair. Additionally, the thorough car detailing performed before returning my vehicle made it feel brand new. I highly recommend Elk Grove Collusion for both repair and car detailing needs. Thank you for the exceptional service!

Review №18

2024-06-17 21:43:54

They did a great job. Good customer service - proactively updated and managed expectations well. The repair work was very good. They made it an easy experience.

Review №19

2023-01-24 06:16:51

Came to have interior detailed after finding the inside was sold to me in a subpar clean shape at a popular used car dealer. Greg and Ruben are amazingly kind and knowledgeable! They are transparent and helped my car feel like new! I’ll be choosing their business for any other detailing for my car.

Review №20

2024-04-11 23:11:46

Ziyad was super helpful and kept me updated throughout the whole process which was much appreciated. There was something I caught after the repair and he was willing to help and make things right. I would definitely come back. Ask for him!

Review №21

2022-10-27 20:54:56

Words can not truly begin to explain how thankful I am that the good Lord led me to Elk Grove Custom Collision Detail Spa (EGCCDS for short). First off, being under the care of Anthony Jacobson while my car was being worked on was one less stress off my shoulders. This man would reach out to me in such a kind and respectable manner that I knew that he understood my worries, and would be patient enough to talk with me every week and explain what was happening with the car. He would give me every option he could possibly come up with if I had any doubts on a game plan that I was not fully on board with. The front drivers wheel, transmission, and suspension parts were DAMAGED from an accident that had happened at the beginning of August 2022. My car, for the most part, was under the care of both EGCCDS and Mazda Of Elk Grove, but Mr. Jacobson never left car or my side, even when working through Allstate. He truly wanted me to leave with a beautiful and fully functional car, and his team DELIVERED. I was about ready to cry when I sat in my car for the first time getting it back. Ive had my Mazda 3 for about a month since having the transmission replaced, and it is still driving BEAUTIFULLY! EGCCDS is a strong and respectable business that I hope I wont have to return anytime soon, but would know that I am in good hands should that day ever come again. Thank you so much for your service Mr. Jacobson, and EGCCDS. God Bless

Review №22

2024-04-09 23:41:38

Thanks so much EGCCDS! My car looks great after getting repair work done from a car accident. I don’t hear any issues with rolling down my window anymore either.Ziyad Khan was beyond helpful and very kind. I have a brain injury and get confused easily, he went above and beyond to assist my family and I in getting my car fixed. They were very responsive and complicated with me at all times. Thank you!!!

Review №23

2024-03-29 22:08:20

Best customer service around! Ziyad was wonderful keeping me updated with the status of my car twice a week.Hopefully Ill never need repairs again but if I do, I wont be going anywhere else!

Review №24

2024-01-13 17:25:17

I took my car in for collision repair from a rear-end hit. Customer service was outstanding, as I was informed almost daily on what was happening on repairs for my car. The service team rejected bumpers that were not to their standards, which I appreciated. My bumper repair was completed thoroughly and my six year old car looks like new. Thank you Elk Grove Collision and Detail for outstanding service.

Review №25

2024-04-30 21:05:31

Very accommodating and ProfessionalThey kept me well informed throughout the process. Vehicle was ready when promised. Vehicle was washed. Excellent serviceI will definitely recommend this shop

Review №26

2024-03-31 21:35:57

Great customer service and support! Did exactly what they said they were going to do ! Jair Meza was awesome appreciate him taking care of my sons car ! Thanks Elk Grove Custom collision team !!

Review №27

2024-01-31 03:33:04

Excellent work, fast service, great customer service! Everyone in the office was polite and helpful, big thank you to Joshua Aranas. Got my vehicle back in couple of days in perfect condition, looking brand new!

Review №28

2024-01-09 17:18:32

I was told the car was done but repair was not to satisfaction. Exhaust on one side was sticking out farther than the other and it was very obvious. Even after that repair, it looks like I was rear ended on one side that caused the exhaust to go in.I was told the second time that it was done, but it was only a slight improvement. I was told that I should leave the car again and they will have their tech look.Third time is a charm because they were able to fix it finally. It still didnt line up, but it was close enough not to notice. I am a firm believer that when somethings are replaced/repaired by a big shop, it should be like new or near perfect.

Review №29

2024-06-09 02:43:06

I had a great experience with Ziyad and Karinne. They provided friendly and helpful customer service. I highly recommend Elk Grove Custom Collision.

Review №30

2024-05-03 04:44:54

If you want to get your car repaired professionally, Elk Grove Collision Repair is the best. Excellent customer service.

Review №31

2024-01-04 18:00:36

Great Customer service is important to me. I received that from Elk Grove custom collision. My car looks beautiful! Josh is very good at his job.

Review №32

2023-12-07 18:17:36

I took my vehicle into Elk Grove Customs for repairs after a minor run in with a deer. Their workmanship is top notch. There was a small issue with the paint match due to the size of the metal flake that Mazda used in their paint. Antonio Pardini(Collection Center Manager) quickly identified issue, and was able to resolve it with his paint supplier and had me back in to the shop once a new product became available.I have to say, without a doubt this is the reason that I recommend bring your vehicle to Elk Grove Custom.Thanks again to Antonio Pardini and Josh Ariana’s

Review №33

2024-05-02 18:02:37

Very pleased with the customer service I received from Jair Meza. Many thanks to all the technicians who restored my vehicle.

Review №34

2024-04-26 01:02:12

Ziyad delivered a quick and painless experience. The staff were friendly and had great communication. Would recommend to friends and family.

Review №35

2024-02-09 15:34:39

Really happy with the repair and customer service. My truck looks like it did before my accident. Ziyad was very responsive and kept me updated on the progress.

Review №36

2019-07-27 20:13:12

During the July 4th weekend I purchased a new 2019 Mazda 3. To help protect the exterior and interior I also purchased the Full Body Clear Bra and LuxCare Interior and Exterior protection. On 7/17 Mazda of Elk Grove took my car and said it will take a few days to complete all the work so they gave me a free Rental. The Clear Bra and Luxcare is done at Elk Grove Custom Detail. I got my car back on 7/20. The car looks amazing. I couldnt be happier with the interior and exterior. I am so happy I got the clear bra, I do a lot of freeway driving and I am constantly getting hit by small rocks. Clear Bra practically pays for itself with the amount of times I get hit with rocks. Now rocks bounce off and dont leave any marks or scratches. I will always insist on getting Clear Bra for future car purchases. I have a leather interior and after Elk Grove Custom used Luxcare on the seats they have become softer and they look 100 times better. I havent spilled anything on them if I do I know to remove what I spilled as soon as possible otherwise the warrant may be voided. My car has a beautiful shine now and I feel very confident it will stay looking new for many years, as long as I take care of it. I cant review any of the people that work there because everything went through Mazda of Elk Grove. When I picked up my car on the inside was some paper work about the Clear Bra, its guaranteed for 10 years and it gave information on how to take care of it. I am very happy with the work that Elk Grove Custom Detail Shop did on my car. The only suggestion I have is I wished Elk Grove Custom gave more information about the LuxCare product and information about how to take care of the interior and exterior. Would I recommend Elk Grove Custom - Yes, I highly recommend them!

Review №37

2023-10-28 04:53:59

Ive had my car worked on by Elk Grove Collision Detail Spa on a few occasions, theyve always done superior work, and in a timely manner, my vehicle is always ready when they said it would be, no extensions or dragging their feet. Everybody that Ive dealt with there is friendly, kind, and personable. I highly recommend this establishment.

Review №38

2023-10-13 18:44:09

We had our sons 2011 Black Hyundai detailed at Elk Grove Custom Collision Detail. Ruben helped us through the process, told us exactly what our car needed to bring back that new shine. They did a fabulous job, car looks like a brand new car. We are very happy.

Review №39

2024-03-08 21:28:17

My car was t-boned while parked. The repairs are flawless; the staff is friendly and professional. Highly recommend.

Review №40

2024-06-14 19:59:23

Thank you for a super great job. My car looks like new.Keep up’ the good work.

Review №41

2023-11-18 17:27:57

I want to share my recent experience at Elk Grove Collision Detail. Firstly I have to say you are all amazing. I was greeted by Rhonda Petrie at the front desk and quickly she gave me the warmest welcome. Next I met Ezperanza Maldonado in the rental center, she was amazing letting me know that shed take great care of me and she did. Lastly I was introduced to my personal detailer Ruben Casillas, he explained everything he was going to do to protect my interior and exterior of my new car. I was made to feel like 1 class customer. I will be back soon for my tinting service. Much love you all. ⭐⭐⭐⭐⭐

Review №42

2024-03-20 23:27:00

Great customer service and ver good quality of workmanship. Totally satisfied Ziyad was amazing and work with my vehicle to the end.

Review №43

2023-07-25 20:07:42

Jair was so nice and pleasant. And so was all the staff I encountered with. Excellent service and my car looks beautiful!! Thank you all so much.

Review №44

2023-08-11 16:37:15

Ruben and his Detail team did a fantastic job on our brand new Audi! Unfortunately, we got heavy grease on light colored suede. Ruben and his team were able to get it removed without any sign of the stain. We are so grateful! The guys over at Audi Elk Grove Audi recommended them, and I highly agree, they did a great job!

Review №45

2024-03-29 22:34:18

Great service, they kept me updated on everything and the repair was beautifully done. Ziyad did an amazing job commuting and helping with all the paper work

Review №46

2024-06-25 00:30:17

Thank you Ruben. My car looks brand new. They even cleaned the tires and rims. Thank you sir.

Review №47

2024-05-01 18:37:12

Update May 2024 - unfortunately I was involved in an accident with an animal which totaled my vehicle. I’ve never been in this situation before however, Ziyad was extremely helpful throughout the process. Excellent communication, follow up and patience. I appreciate you Ziyad!My old review was from a few years ago when I had an insurance claim for front end damage and my car was repaired back to new. I appreciate EG Custom Collision for always taking care of my vehicle during these one off situations. There’s no better place to get collision repairs done. I highly recommend 10/10.———————————————————————-This review is for Rental Agent - Esperanza M. She is A-M-A-Z-I-N-G! Extremely courteous, friendly, personable, professional and quick to complete transactions. I’ve been here several times and each visit she takes care of my rental needs with the best service! She’s definitely an asset to the team and deserves the highest pay for her position! Thank you for always caring for your customers and being detailed when applicable. I will continue to return here because of the great service provided by Esperanza.My repairs for my vehicle were amazing! Thank you!

Review №48

2024-03-18 22:36:25

It was a great experience, the gentleman that checked me out of the car made up for the original car I received which smelled like cigarettes.

Review №49

2023-10-10 18:01:49

The general manager is a terrible person. I brought in my 2018 Nissan Maxima to be repaired there, and he lied to me on multiple occasions...He told me that he would provide a free rental vehicle and then later on said that it was too much of a hassle for me... I believe his name was Ricardo and he is a LIAR!

Review №50

2024-04-24 00:37:56

Ziyad is awesome! I trust this place with my car always! Awesome customer service.

Review №51

2024-05-31 01:04:38

Ziyad Khan good experience and dealt with insurance to repair my vehicle to OEM specification

Review №52

2022-07-15 00:45:41

I dont know what positive feedback I could give that hasnt already been said - many, many times.I received a warm greeting when I came through the door for the first time, when I dropped the car off, and again when I came to retrieve it when the work was done. I am sad to say that even though I read the name of the friendly person who greeted me each time, I cant remember it. She was delightful.I met with Ruben to discuss the detailing I wanted and to discuss ceramic coating as a way to protect my cars finish in the long term.Ruben looked at my car, then gave me what I thought was a very fair quote for the work I wanted to have done, including the ceramic coating.The communication and customer service exceeded my expectations, being far better than any that I have encountered in the last couple of years.I will not hesitate to recommend Elk Grove Custom to anyone - whether I know them or not! I will be back.

Review №53

2023-07-07 17:55:05

Outstanding professional service. Ruben is highly professional and attention to detail to ensure the best customer er experience. I have nenn getting my car detailed several years and each time my expectations are exceeded.

Review №54

2022-05-02 18:29:58

Elk Grove Custom Collision Detail Spa detailed my vehicle inside and out and applied a protective coating. The paint looks better than it when brand new, and the interior was thoroughly refreshed. They also cleaned up the engine bay, which now looks fantastic.I am thoroughly impressed by their response to a concern I had initially. Ruben, the detail manager, went out of his way to ensure a high-quality outcome on the job. Excellent customer service!

Review №55

2020-06-02 18:25:16

I got my engine detailed here and it blew me away how much of a great job they did! Attached are the before and after pictures. I highly recommend getting this done.

Review №56

2022-06-30 08:18:50

Antonio did an excellent job on constantly keeping me updated on my car while it was being serviced there (large scale repair through insurance that ended up being totaled). He walked me through every step and kept me up to date on every single step they did and was very communicative. Such an outstanding representation of the company with such outstanding customer service. Highly recommend this place 100%.

Review №57

2024-04-09 02:16:54

Nice people. They tell when I get my car. And tell me also supplemental at once on my car repairs.

Review №58

2022-12-30 08:25:44

The staff at Elk Grove Custom Collision has over the top customer service. Theyre friendly and very professional. They take your car needs very serious and the work they do is outstanding! I will definitely be using them again.

Review №59

2024-01-09 04:17:01

Good work. Polite. Can drop the ball a little on communication at times. You just have to call them. The work was very good.

Review №60

2022-06-17 14:45:47

Ruben and his team did a great job! Staff was very pleasant and professional. My vehicle looked brand new when they were done. You will not be disappointed. Money well spent if you want to maintain the appearance of your vehicle.

Review №61

2021-12-13 18:27:34

My car was wrecked and was towed to Custom Collision. They worked closely with my insurance company to facilitate repairs. As my car was thoroughly checked out, additional repairs were needed. My car was repaired expertly. Although it took extra time to get needed parts shipped, repairs were made as timely as possible. My car was expertly detailed after repairs were made.Everyone, from office staff to technicians were friendly, helpful and professional. I am extremely pleased with the service I received and the expert customer service.

Review №62

2022-10-23 16:56:23

Let me tell you, I rarely leaves reviews but Reuben and his team were absolutely incredible. I wanted to sell my car and it needed a good detailing. It was in pretty rough shape but when I saw them drive the car up to me it looked brand new. Definitely will be my go to auto detailer.

Review №63

2021-08-09 19:25:49

From start to finish of fixing my Mazda 3s fender bender, Antonio was very professional and upfront about the whole process and how much time things were taking with the repair team. Very responsive to texts. Upon pick up of the vehicle I was impressed with the attention to detail--the car was waxed and the wheels shined. The car hadnt looked this good since the day I bought it. A day after pick up, my battery died completely and I called back. Antonio handled the situation with great care and after speaking with the Mazda dealer down the street, replaced my battery as well, free of charge. Truly great service.

Review №64

2020-02-22 09:12:08

Amazing!! Had to make sure this was my truck excellent work feels like I just drove it off the show room floor. The inside is even better all the dog hair is gone great work super happy!!!

Review №65

2018-06-07 04:19:59

Ive dealt with this business twice before. They did a great job then and today was no exception. I met Ruben today, after he agreed to inspect my vehicle without an appointment, 30 minutes prior to closing time. My vehicle was inspected and issue resolved by 5 pm. Thank you. Everyone Ive dealt with at this business have been professional and provided excellent customer service.... Management/supervisors must be awesome. Kudos to Billy at the Service Dept of Mazda of Elk Grove as well.

Review №66

2022-05-03 03:15:37

I had my 2018 Mazda CX-5 exterior detailed. My vehicle had water spots and scratches and a very large baked on bird dropping that left etching even after washed. They did the most amazing job!! My vehicle looked brand new!! The customer service was great!!

Review №67

2023-04-03 15:40:31

I had my car detailed here. Windows were left with streaks and wax residue was left on the edges of my headlights. Rubber seal on sunroof wasnt taped off when waxing, instead of appearingblack it looks white.

Review №68

2022-09-09 22:19:37

Thank you Ruben, Greg, and staff for the service. Car looks showroom new. Will be back again.

Review №69

2022-01-04 01:32:03

The only reason I am giving this place 1 star is because Rhonda is a doll and has treated me with kindness and respect throughout this entire ordeal.That being said, I’m really saddened to see all the great reviews on this place because my experience has been terrible.Elk Grove Custom Collision has had my vehicle since 11/10/2021. Here were are in January and I have not had my vehicle for 3 holidays. I have to call to check status, and when I do call, I don’t get a call back. I’ve called my advisor Alex so many times it’s exhausting. She doesn’t even have her voicemail set up, it says the name of some dude in service..and because I can’t reach her, I have spoken to Antonio, who is UNBELIEVABLY RUDE.The information was requested from my insurance after they had my vehicle for 5 days, the. It took another 3 weeks for them to order the parts..they order parts and then apparently a couple were on back order..so they have no idea when my vehicle would be done. Mind you at this point I had been paying for gas money to friends and family and Ubers to get around for over a month..my insurance doesn’t cover a rental, nor could I afford the astronomical amount for a rental out of pocket for WHO KNOWS HOW LONG..did they offer a rental? Nope. I had to speak to the manager who after telling me his hands were tied, finally offered a rental when I threatened to take my vehicle elsewhere.I have been trying to reach someone ALL DAY and have left several messages to figure out if these parts are in and if I’ll be able to get my vehicle back THIS MONTH.I will NEVER bring my car here again. I will tell everyone I know not to bring their cars here. This is the worst experience I’ve ever had with my vehicle and a shop. I don’t appreciate the run around and at this point no apology is going to suffice.

Review №70

2020-06-20 21:21:36

I used Elk Grove Custom Collision and Spa a while back when someone hit my car and they did an excellent job but I just recently scheduled to have the interior or my car detailed and the headlights restored and they did an amazing job! Ruben was extremely helpful and took good care of us. They originally forgot to do the headlight restorations but then Ruben called me a few days later and had me bring it back and did it for FREE! Definitely bringing it back for an exterior detail!

Review №71

2022-02-13 22:24:19

Ruben provided a top notch, first class experience with my Tacoma detail. Customer service was excellent and the detailing service was above and beyond what I expected. I will be bringing my cars to Ruben from now on and recommending this business to family and friends every chance I get.

Review №72

2019-07-31 17:38:35

I hired Elk Grove Custom Detail to detail my Lexus ES350. Its a 2013 in very good condition but was filthy inside and out. I bought the interior and exterior detail package along with the engine compartment detail.The office staff is very welcoming, respectful, and treats you like a valued customer.The detail manager Ruben Casillas meets with you personally to go over the process and your vehicle, so he understands your expectations.The vehicle was done the same day and they exceeded my expectations.It was the best detail the car has ever received and at a great value.Flawless work. I could not find anything at all that was missed, and I am very picky. They in fact far exceeded my expectations.I will return to Elk Grove Custom Detail and recommend them to friends and family.

Review №73

2018-02-21 04:59:39

This place is amazing. I recently went in for a complete auto detail. My car is eight years old and has never had an interior detail. I was contemplating getting my interior reupholstered but it was too costly. I took my car to Elk Grove Collision and Detail Spa and now my car looks brand new. I recommended my sister to them and her car too looks brand new and our mother is going to get hers detailed as well. The service they provide is absolutely the BEST IN SACRAMENTO county and their prices can not be beat. Trust me I researched various companies all were priced well over $500 for the exact services I received here. I am a happy customer and I will continue to come back. Great customer service and friendly staff. Thank you!

Review №74

2022-06-16 20:13:30

I have 2015 Nissan Murano done here due to a rear bumper accident cause by Geico insured driver. I took it for a damage review. Josh Aranas took care of me and the process of getting the car fix from dealing with Geico insurance was pleasant, easy and stress free. We are very pleased and impressed by the work has done. We totally have a new bumper with silver lining and the tail gate is also fix by a huge dent due to rear end collision. Nissan Collision did a phenomenal job detailing and color matching the car. They took their time fixing the damage to make it look as perfect Like New 2015 Murano. As always we got the car clean, vacuum and tire polish. I highly recommend this fine establishment and we have always been a Nissan customer since 1996, bought my first 300ZX with Nissan back when the manager was in Florin road, my 2004 Nissan Sentra, 2004 Nissan Titan and a used 2014 250 IS Lexus with Nissan of elkgrove. I believed in this company and their staff. All our cars are being maintained by Nissan and oil change as well. Although this year, we bought a BMW and Mercedes somewhere else, I still love the family atmosphere and the level of care that nissan of elkgrove provide. Josh Aranas has great communication skills, understanding, empathy and knows how to get your car fix right. Thank you Nissan of Elkgrove and The Nissan Custom Collision for the job well done.-Loyal customer since 1996.

Review №75

2021-02-23 05:17:59

Just wanted to say thanks again to Rhonda, Dave and Vanessa for their excellent service once again. I needed them to take care of a warranty issue with my window tint and it was handled professionally in a very timely manner today. I’m very confident each and every time I walk through those doors I’m going to receive the best service which is professional, courteous, timely, etc. from start to finish. I would highly recommend giving them a try.

Review №76

2022-11-03 18:31:58

I left my car for the complete auto interior detail.#1 They charged me $25 more than it’s on their website.#2 They took the whole day for the service and at the end, under the back seat they even haven’t touched it. There was Trash everywhere.#3 They did apply waxing on all the venyls over the dirt.#4 They scheduled me for the follow up after my argument, still the same and the only excuse they make is WEAR & TEAR. We can not do anything about it.#5 This business is SCAM.

Review №77

2019-09-13 01:16:11

I had some spots on the paint and interior spills that i could not clean up. When i had put in a claim i was thinking that it was going to a long process. Well, NO! My warranty had sent me to Elk Grove Custom Collision Detail Spa within a couple days, And Ruben was excellent on getting my vehicle looked at ASAP. I was called soon for drop off, and picked up my car one day later looking like it came from a car show. Awesome job Elk Grove Custom Collision Detail Team. Thank you again!!!

Review №78

2021-06-30 23:00:08

I had to have nearly 4K worth of body work done because of a blind Oregon driver. These guys took what was an awful experience and really made it right. Beautiful work, great service, kept in contact the whole time and even sped up the process a bit when I had to go to a funeral. They even detailed the interior without direction and without cost to me. Super pleased and will be happy to use them again! 👍

Review №79

2022-01-03 17:09:54

I dont hand out 5-star ratings with any regularity, but they earned it! My kiddo got car-sick on our trip to SoCal over the holidays and the inside of her stomach coated the seats of my brand new Rav4 Prime from Thurs until the following Tues. My seats are made of synthetic leather with small perforated holes throughout. I threw everything I had at those seats and couldnt bring the back. - I was shattered inside.When I brought the car in, Ruben took one look and confidently told me hed take care of it. Admittedly, I had my doubts based on all of what I had tried. About 45 minutes later he pulled up to the front and there wasnt a trace of the incident! The odor was gone and the seats looked brand new! I happily paid the $80 and smiled the entire ride home. Thank you, Ruben; and thank you Elk Grove Custom Collision Detail Spa. Go see them...GO NOW!!!

Review №80

2019-12-18 22:51:31

Several weeks ago my Tacoma and I were rear ended on the freeway. I took it in to EG Custom Collision to be repaired. I wanted to have an after market bumper put on so I purchased it myself and gave it to them to install along with fixing the other damage. I have used several body shops over the years and I was pleasantly surprised at the great job that was done putting my truck back together. Matt the body tech did an outstanding job on the bumper install and did a great job on the wiring of the LED lights that came with the new bumper they also cleaned the interior of my vehicle which was an unexpected surprise.The only thing I think they can improve on and this really goes for all automotive shops is their communication with the customer. I had many times to keep the on top of issues with the shop and insurance company as well as updates on progress. I believe I could have had my truck back sooner if they would have stayed on top of the insurance people. This is common as I said with most body shops I have dealt with.Over all they did good work and I would recommend them.

Review №81

2022-06-09 21:51:40

Took my car here to see about getting a fender realigned. I had a car wrap put on in January and afterwards discovered the passenger side fender doesnt allow the door to open without rubbing, so I need it corrected to match the driver side fender.They said they wouldnt touch the vehicle because I cant be sure there wasnt prior work done on it. What difference does that make? Im willing to pay to fix the issue. The guy says, what if we discovered other issues? Well then you fix those too and I pay for it. Do you know how commerce works?I dont know how this place has 5 star reviews, or even stays in business considering they wont touch a vehicle with previous work done. Practically every vehicle has had prior work done.EDIT FOR COMPANY RESPONSE:Im not trying to hold you responsible for damage done to the wrap to fix the fender. I want the fender fixed. I understand you dont install car wraps, but that wasnt the discussion. Your guy said since you dont know if the fender had any prior damage and repairs we wouldnt touch it. That has ZERO to do with the car wrap. Absent the wrap, your guy says you wont touch the car because what if other issues are uncovered? Again, you tell me how much it costs, and I pay it. Basic commerce. Your attempt to restructure what occurred as well as the internet of your employees response is further proof your company cannot be trusted.

Review №82

2021-10-18 17:49:49

Details details and details. Unbelievable the amount of effort they put into making my SUV sparkle and shine. The impossible hard water spots that they were able to fix and make this 20 years old almost brand new again. The full outside detail turned out awesome. Thank you guys in the shop for all your hard work. Rueben thanks for your patience and through explanation of what you could and could not do - you exceeded all our expectations and have earned a repeat customer for years. We have another car that isn’t as bad but will be bringing it to you for full detail inside and outside.

Review №83

2021-05-26 10:33:21

I brought my car in for repair due to a rear end accident, and from the day I dropped off my car to the day I picked it up, Antonio Pardini was very great at communicating the updates to my car and letting me know when to expect it done completely. Even before the initial drop-off, he replied to my e-mail about a possible estimate and what may need to be done. This is a certified auto repair shop with friendly staff and timely repair work. I appreciate you for going above and beyond to help me. Thank you

Review №84

2022-09-12 04:57:16

The staff, from the front desk to the detailer, are fantastic. My car came back looking beautiful and clean. It has been a long time since I saw a company take customer satisfaction seriously.

Review №85

2020-12-29 21:53:06

Listen listen listen!These folks got my wife’s car looking tight and out of sight! They’ve done a wonderful job on the detailing both inside and out including under the hood!From the time you open the front door of the establishment, to talking to Reuben (customer service sales) and back out the door, my wife’s car looking like a showroom model to be sold!Great folks, great service, great price!I’m happy and very please, and you will be too!Big Pops Ulysses

Review №86

2024-03-07 17:37:13

Great customer service. Keep me posted throughout the repairs.

Review №87

2020-02-01 18:29:40

Took in my 2015 wrx for rear bumper damage, they always updated me on the car and what was happening. Car came out near perfect, even installed my aftermarket parts back. My emblem overlays did have a little wear when they took it off but that is to be expected. When i got the car back they did clean the interior that was a plus, it even had that new car smell which was surprising. The only thing bad I would say is it took a little longer than expected because of parts and other issues but other than that I was really happy with the work they have done.

Review №88

2022-04-15 15:36:37

I go to Ruben yearly to get my car detailed inside and out and also a plus to get under hood cleaned. He does a wonderful job and I love the after look. My car is kept in the garage most of the time. Thank you Ruben.

Review №89

2020-02-02 02:39:51

Brought my Nissan SUV 2015 for a COMPLETE detailing on a weekend. I was disappointed. The exterior detail was a bit OK, a couple of Pine sap was still on the passenger doors, though. The interior detailing was what really disappointed me, it looks like I could have done it myself at home and saved $325. Sure it was vacuumed, waxed and wiped down, but there are places that they missed. I was in a hurry and they were closing when I got in to retrieve my car, I got to inspect it when I arrived home, and found that I have to clean the over head part myself and am considering to buy a fabric cleaner or whatever that will take the smudges/stain out, hot water extraction on the overhead/ceiling fabrics/upholstery was not done, I have to wipe down the headliners, I have to use a toothbrush and vaccuum seams like the gear shift console myself. Not happy with the service, it looks like the interior detail was rushed and the Interior of my car was not bad at all to begin with. I could have just vacuumed it myself, bought fabric/carpet cleaner spray, and interior vinyl wax /cleaner from the store, and get the same results.I see that the companys upper management team replies to these kind of reviews, and would write down their information and asks to call them back so disappointed customers can have a discussion with them on how to fix the issues. I have a few questions for the managment team: Do you think disappointed customers like me will check back this site to see if someone responded to our review? and we have to call, instead of you calling us to initiate a discussion? You have our phone numbers and email address, right? Isnt it better customer service if your upper management team reach out first to the customers after seeing the reviews instead of responding to us with please call me at my number or email me so we can better our service and provide you with the gold standard that you all deserve ?

Review №90

2019-08-09 20:29:45

We had the unfortunate experience of getting rear-ended coming home from a Big Sur Vacation while towing our tent trailer. On the positive side, we got the vehicle checked out at Elk Grove Custom Detail Collision and even though the trailer was totaled, the car only had minor damage to the hitch ball receiver.The rental service and the attention to detail to make sure our car was not damaged was impressive and appreciated. We would absolutely bring our car back here if we needed body work and we fully intend to get our all our cars detailed here in the future. We were helped by Brandon and Miriama and they were both very professional and did everything to keep us updated through the process.

Review №91

2023-01-10 18:43:34

I hit a tree due to the recent storms so I brought my car to this business. They were able to take a look at it and helped me out. I didn’t have to wait long and I found that I could really trust their opinion/work on what to do. Thank you so much!

Review №92

2020-03-09 23:59:16

They did a wonderful job. And they returned my car cleaned and polished. The price was reasonable for my insurance. Making my deductible very minimal. Please go here if you want truly exceptional service.

Review №93

2021-02-06 16:29:10

I was involved in a major accident and my vehicle was damaged. It took a while to be repaired due to delays in getting parts with the Covid restrictions effecting shipments, etc. EGCC did an incredible job on the body repairs, in fact you cannot even tell it ever had any damages, right down to the details of the body parts alignment, and paint ! Josh kept me appraised of the progress throughout the process. They were gracious enough to provide me with a loaner vehicle as well. The manager, Peter also was so personable and professional and took the time to meet me and thank me for my patience and business.I will recommend this business to my friends for the quality and thoroughness they insure when they repair a vehicle!!

Review №94

2019-05-15 04:38:29

Its all in the details! Second time we have had to use your services and am even more impressed than we were the first time. From the first meeting to the final product your employees shined. Jordan was especially helpful in overcoming (admittedly because of my delays) challenges that came up from trying to find the right part at the right price to making sure I got the best deal possible to making sure everything was just right which included a car wash inside and out. Gotta admit I was thrilled to walk out with a shiny, pretty car again. Thank you, Thank you, Thank you! Brenda Koster

Review №95

2020-02-25 00:32:52

After buying custom seat covers for my new truck the service team installed them for me free of charge! I am disabled yet I dont believe that was a factor. The customer service was outstanding, everyone was extremely professional and produced a warm and welcoming environment. If I have anything done on my vehicle there is no doubt I would return again and again.

Review №96

2019-11-19 20:52:39

Friendly and attentive staff. Free soft drink dispenser available while you wait. You can also enjoy coffee and pastries in the morning. There is a big flat screen in the lobby and the bathroom is clean!!. This office took care of my mother very well who is very particular and has lots of questions. The rental rate was pretty awesome as well.

Review №97

2019-01-11 18:37:21

Do not go here for glass work. I went here for tinting in the past and it was a great experience, but when I went to have my two windows replaced, no one seemed able to get it together. Everything took way too long, no one seemed to know what was going on, and then to add insult to injury I was told that my insurance would not cover any of the cost because they had over charged me by $400! Everyone here was friendly, and they tried, they really tried, but they still screwed up at every turn. It was a terrible experience overall, and even worse considering I was only getting my windows replaced because my car had been broken into. They should have just told me to go somewhere else.This is the first review I have ever posted for a business, but it was such a terrible experience I felt like I needed to warn others.

Review №98

2019-01-05 02:15:43

HIT & MISSI walked in this location on a Saturday without any appointment after leaving the Nissan Dealership for a service appointment. The dealership service department was an excellent experience! So when I was talking with them and telling them about the decal and wraps I wanted done; they referred me to this location because its owned by the same owner.I was excited and as soon as I left I went over there.Upon arrival I was told the person who can help me was on break and I asked if I could wait 10 minutes. I said sure no problem and I did.Jordan the manager came to help, I literally told him everything I wanted done (im not a car guru, so I do not know all the technical terms) but I know what I want. He didnt bother look at my car, which is fine, and gave me his card and said to text him exactly what I want and that hell send back pricing and we can go from there. At this point, I feel like I shouldnt have came because this ended being like a 8 minute conversation and I left feeling the services were a small job, but then I figured it was just me and then got excited because I want my first car (that I worked so hard for) to truly be everything I want. I texted him about 3 days later with a list of names I googled myself. he texted back a day later saying he will get pricing and then that was it. I dont know about you but Im not going to beg someone to take my money. Hope this helps you.

Review №99

2022-10-27 01:23:45

We brought our truck to get fully detail and compared to places we been before they exeded our expectations, definitely they nailedeed you definitely really return fully satisfied!Keep up the nice job!

Review №100

2020-02-12 03:21:30

Reuben at Elk Grove Custom Collision Detail Spa is by far the best in town!! Hands down. Took my Sierra Denali one time and now my truck and Jeep only go there. I am amazed at how much they can bring a car back to life. Only place for my vehicles now and for the foreseeable future.

Review №101

2019-04-20 00:16:32

Forgotten and lied to. On my day off of work I decided to accompany my 17 year old niece on getting estimates for her car. We filled out a form and handed it to Jordan, who was standing at the desk. He acknowledged we were there for an estimate, then told us to have a seat and someone will call us up. After 20-30 minutes waiting, not ONE person came to ask us if weve been helped. After half an hour of waiting, a customer walks in for the SAME EXACT service and was taken care of right away. Thats when I realized, they werent busy, they FORGOT about us! The kicker was, we had to wait until the estimator, Anthony was done with that customer who came in after us before he took care of us. That customer was in and out of there in 25 minutes, while we were there for over hour! Unacceptable to have customers wait that long for a service you obviously could provide in well under that amount of time. Our estimator apologized and told us he didnt know the situation but my niece and I already heard the front desk girl tell him we were first before he started working on the estimate for the other customer. So yes, he lied to our faces and chose not to care or rectify the situation when he found out.This review is a shout out to Anthony: please dont lie to your customers, your desk is right there man. To Jordan: Next time a customer hands you something that you choose not to take responsibility for, please tell them to wait until that person comes back. Very simple.

Review №102

2023-09-21 18:03:20

My car had the window seal detached and I had it replaced! They did a great job! Works great now!!

Review №103

2017-11-15 01:52:42

Wow! Customer service was the best!We bought a new Mazda CX-5 from Elk Grove Mazda (best experience ever buying a car) for my wife for retirement. With less than 2k miles on it the car was devastated by a hail storm in Tahoe over the summer resulting in over a hundred dents. We got bids in Tahoe and from Elk Grove and decided on Elk Grove Custom Collision for the repair. This is where the fun starts! When I took the car down for a price on repairs, James Price worked the bid 3 or 4 different ways for me because my wife wasnt sure of the degree of repair she wanted to do. He was very patient and professional. While there I talked with Justin Sharma the accessories manager regarding a dash cover for the car, said he couldnt confirm the price until Monday as the business they order from wasnt open on weekends, told him it wasnt a rush. Justin called like he said he would on Monday and gave me the price which I told him Id order when we brought the car down for repair which I did. Justin was easy to work with and had the cover delivered and installed when I went to pick up the car. Every time I talked with James price regarding the repair he had the information I needed or would find out the answers to my questions from somebody who did. He lined me up with a loaner car from I believe EJ Delano the service manager who I met. EJ answered some questions I had regarding the loaner and my car, very helpful and friendly. After dropping the car off there was still a question on price which James had to get back with me on because a paint-less dent repair specialist needed to look at the car for some of the repairs. James called me back with news that all the repairs could be done by the paint-less repair method and would take less time and cost less. Even though they could have made more money on doing the repairs in house James was more interested in doing what was in my best interest and what was best for the car. My wife and I both think the car looks better than the day we bought it. They waxed it and buff it so maybe that was it, regardless, we cant find any evidence that it was ever damaged. I highly, highly, recommend you let James and the crew at Elk Grove Custom manage your car repair and detailing. BTW, the receptionists were very friendly and helpful also.

Review №104

2019-06-30 16:14:53

They lied to my face as I shook their hand and said thank you.I had the option of repairing my factory bumper cover, or having it replaced. I told them I wanted it repaired because I didnt want an aftermarket bumper cover. They told me they could use an OEM cover because it was only $50 more, so I approved the replacement, said thank you and shook his hand. Last night after getting home I looked at the paperwork and it shows they used an aftermarket bumper cover. Sure, it took them 4 days to wash and check my car, and they never called me when they said they would, but being lied to is definitely the worst of it all.If you do business here, get everything they agree to in writing, immediately. Better yet, just go somewhere else.

Review №105

2019-09-23 06:18:56

Elk Grove Custom Collision Detail Spa did an OUTSTANDING JOB restoring the paint on my Mercedes Benz after the entire front end was plastered with wet cement drops on the highway!! I was fairly nervous about the situation, as I feared potential permanent damage to the paint. I couldnt get the cement off even with a power wash, and so I called up Elk Grove Custom Collision Detail Spa to see if they could help. Ruben and his team knew exactly what to do, and made my Mercedes look terrific again less than 24 hours later. Im VERY thankful for their help!! THANK YOU AGAIN!!

Review №106

2022-10-23 18:54:51

My wife came in to get body repair done on her Nissan Altima. Josh and the crew did an amazing job. Her car looks brand new!

Review №107

2020-10-16 19:04:10

I took my waterstained 2014 Fiat 500L for a detail inside and out. I couldnt be happier. It looks brand new. It sparkles, smells great and boy is it clean. Reubens team did a beautiful job. It shines just like an emerald. Professional, friendly people. Will definitely be back for upkeep.

Review №108

2023-05-26 18:35:55

They do pretty good detailing and collision damage repair here, I take a lot of vehicles here and they come back in great condition and also very clean. You should give them a try.

Review №109

2020-02-07 01:35:42

Elk Grove Detail, Collision did an awesome job on my Hyundai Santa Fee. Ontario Pardini did an outstanding working with me. He is professional, courteous, respectful, and always stay in constant communication with me. What an outstanding job and service. Thank you so much.😊

Review №110

2020-02-13 04:18:48

Rubin is the one who helped me for Lux Care. He gave me a lot of advice on how to protect my car, and what kind of product I should use. He will walk with through the process of how he is going to detail my car, and he gave me high quality service. Definitely feel worth purchasing Lux Care

Review №111

2022-12-23 00:45:02

Antonio was the BEST!! He took care of all my needs and best of all my car was ready when promised.. Will definitely be using EGC for all my auto repair needs..

Review №112

2018-11-09 17:23:25

Have to start this off by saying Thank you to Eduardo (Eddie) for taking charge of my claim. He really stepped up and saved this reference from being a 1. I will start off by saying that this is one of the only collision centers open on the weekend. My son was in a collision on Saturday SEPTEMBER 1st and was able to have his car towed to this shop and get the claim process started before they closed. The advisor Joshua gave me an estimated repair completion of 1-2weeks I knew that might be a little unrealistic but I loved the idea of that type of turn around time. Then we met with Desiree in the rental car department she was really attentive and accommodating. Although they offer rental cars for some reason AAA does not offer reimbursement through them. She promised to escalate the issue and in the meantime she provided us a rental with a low daily cost. For the first two weeks Joshua called and followed up with my son on the progress. The 3rd week he received an email stating the repair was estimated to be completed on September 28th. With no follow up call received stating otherwise we went to pick the car up and to our surprise it was not ready. After the 28th there was no follow-up from the shop at all any communication was initiated from us. On October 4th we called and Joshua advised the car would be ready a week from that day and they would call the morning of the 11th with a pick up time. The 11th came and passed. On Friday October 12th at store opening, I went in and asked for a manager. I was advised that all managers were at a meeting, I advised the receptionist I would wait and in the meantime I asked to go see the car. The car was sitting in the same spot it was in 2 weeks prior Covered in dust, everything that was in the car and trunk was on the ground beside it covered in even more dust, including a child car seat and stroller. The car looked like it was all put together except for a door handle. In steps Eddie! I expressed my frustration at this whole process and he listened intently didn’t give me excuses he just promised he would do what he had to do to get the car finished. He advised me he would send me pictures when it was done being detailed. I waited until about 4 and went back without calling and asked to see the car again. That’s when I met the General manager Nancy. She was standing by the car when I got back there. She was trying to figure out why this car was still there. She advised me the delay was parts related at that point I didn’t want excuses, I wanted my car. Eddie was out getting a part to complete the repair so I left. About 8:30 pm I got the pictures he promised and a call to explain everything that had been done since we met that morning and advised we can come get it in the morning. As promised he had our car ready on the 13th. He delivered as promised, he knocked off 1/2 of the deductible and asked us to let the paint cure and bring it back in 3 weeks to a month so he can detail and wax the whole car. I waited to do the review after the follow-up detail and to see if any issues arise. I am really big on supporting local businesses and I wish I knew what really delayed the repair of our vehicle or why communication broke down but It really seemed that the returning our car to us was not a priority until Eddie Stepped in. Eddie and Desiree I give you 5 stars!!! It seems the collision side needs to try and match the quality the Detail side provides and Communicate!!!! Thank God for the lifetime warranty on the repair

Review №113

2023-02-14 11:59:14

Would not give me an estimate after I tried to explain that my 2014 was parked at the Nissan dealership for two hours to charge. They told me I had to come back in one week and I never want to come back to this place ever again.

Review №114

2019-12-13 03:41:25

I experienced horrrible customer service in the rental department. Kaci in their rental department had rented to me twice. During the past 2 rentals, I had used a debit card, insurance verification, and a utility bill only to rent a car. I had rented cars twice for nearly 60 days total from their company. The other woman (I think her name was Esperanza)that works with Kaci was very rude. She walked up to me with her hand out and stated in a rude tone I need the keys so I can check the car in. She didnt have the professionalism to greet me with a mere hello.Once she checked the car in, she came back to to me and (again without a greeting) asked if I planned to rent again. I confirmed that I did and then she statedwe require a paystub and utility bill to rent on every contract. I asked if the policy was new and she stated it was not. I told her I had been renting for 2 months using a debit card (since October)and Kaci had never asked me to provide a paystub. She said Kaci was new and was not aware. I stated that was not my fault.I have never provided a paystub to rent a car from any company even when using a debit card. She stated that was the policy. I then proceeded to locate a payment stub for my state disability payments and Kaci stated I needed a paystub from a job. I advised that I was employed but was on disability due to illness so I only had a paystub from disability. She said she didnt think that was acceptable. However, she stated that she needed to ask her manager if that was ok. She also said the monthly rental fee increased by $200 a month. I was ok with that. She tried to call her manager a few times but was unable to reach her because the manager was off work.In the meantime, my husband overheard Esperanza discussing the issue negatively (very immature)with co workers at the front desk. Upon hearing that, I proceeded to reserve a car with a different company. The process the other company was quick and professional. I have been a customer service consultant for many years. This company needs to invest in customer service training for their workers. Moreover, they need to ensure all workers provide consistent information. I would not use this company again for rentals.

Review №115

2022-03-14 21:40:57

They were quick and professional. I just had some minor paint work done for cosmetic reasons. Nothing to complain about also they washed my car and gave it a nice finish.

Review №116

2019-01-05 19:09:33

Amazing job and great customer service! Had my older Acura MDX detailed and the work that the EG Custom guys did far exceeded my expectations. Great service and follow up by Ruben. Highly recommended!

Review №117

2018-04-10 16:49:45

Just dropped my husbands car off very nice store and girls at front desk are always very nice and welcoming. However the rental agent was very rude. Never once greeted me I just heard “ma’am you can follow me” I looked up and asked was she talking to me and another girl said yes, so I asked where I was going because agent was out of sight. Went into her office sat down and not one word was said except “I need a card to put on file” gave her card and she kept typing away still with nothing to say. (Horrible customer service) she got up and said we could go to car and I grabbed my things and followed her out to do walk around and sign papers. I get we all have bad days BUT don’t make mine bad because you can’t seem to work through yours!!!!The two stars are only because of rental agent the rest I would give 5 stars ⭐️⭐️⭐️⭐️⭐️

Review №118

2018-09-18 01:29:12

Apparently they dont communicate with the Nissan service department . because the service department has sent me three twice and the rental company has not been able toRent me a car. I have been getting the run around for 3 straight days wasting many hours of time traveling back and forth.i got my car on Thursday and from thursday to Saturday everything was great.

Review №119

2020-02-15 15:26:58

Brought my SUV for liftgate repair. The repair is flawless. Very happy with it, I paid out of my own pocket cuz is our own fault, repair is a bit pricy but hey if you want things done right, you go for the best, and they are one of the best.

Review №120

2019-12-07 20:09:52

Outstanding detail service for my 2011 Maxima.Ruben Casillas and Abebe Mulatu are an awesome professionals.My car was delivered to me timely and as if it was out of the box.I greatly appreciate your friendly service.Happy Holidays and I hope to see you soon!

Review №121

2023-06-06 23:04:47

Ruben gave a great customer service experience. They do amazing work, and without a doubt the best customer service anywhere.

Review №122

2019-09-17 00:47:38

This review is for Miriama. I just want to say Thank You for being soo kind and patient with myself and my family! I know we walked in and you were juggling the phone and looking through your files and helping two others. You looked up and asked if you could help us? I thought Oh my goodness you had your hands full and still asked if you could assist us!! I just wanted to leave a review for you to say Thank You for just taking the time to acknowledge us and explain how the repair process works as well as how insurance companies work. Im not from the Sacramento area, but you definitely left an impression on us. Thank You Miriama!

Review №123

2019-01-02 16:45:33

Poor customer service in detail lux coating shop. Left a new car there to be coated and cured for 2 days and when I was told it would be ready for pick up 2 days later the car wasnt even touched! Only 1 star to comment. Otherwise 0 star.

Review №124

2022-03-20 11:26:07

Went to get interior and exterior detail, was told it couldnt be done under $400 which is already over $50 more than advertised price. rental is also only for 24 hours while they want your car for 3-4 days.

Review №125

2019-01-01 17:11:07

Had detail (int/ext) done on my son in laws truck. What an amazing transition! Ruben and his crew did an amazing job! Customer service excellent. Thank you!

Review №126

2018-10-22 03:50:54

Elk grove custom did a beautiful job detailing my car. Rueben and his staff were so polite and very helpful. My car looks brand new.

Review №127

2019-08-02 00:04:26

This place is garbage.. my brother and I came to this place 6 times after his car was in a Collison, told the guy that the front end had some off edge installations and the bumper wasnt put on right. Though they took additional 5 days. They finally got it right.Theres other shops who do the work right I suggest you take your vehicles to other shops. You will get the run around. Those techs these guys have need to go back to school and get recertified in the mechanic industry.

Review №128

2018-01-14 02:58:43

The team at Elk Grove Custom Detail Collision Spa did a great job repairing the bumper on my FX 35. You cant tell there was ever any damage. Thank you!

Review №129

2019-12-24 02:46:02

Elk Grove Custom was courteous, professional and on time. Only bought vehicle a few months earlier and it looked better than the day I bought it. I recommend them.

Review №130

2022-04-12 06:22:34

Must do good work. I called and their first appointment was May 9th! Cant wait 31 days for car repairs.

Review №131

2021-02-04 04:38:10

Replaced my drivers sideview mirror because the service department thought that it was installed correctly and was giving me the air noise I was hearing while driving. Their installation was excellent but did not fix my air noise problem.

Review №132

2019-02-22 17:06:03

Detail manager Ruben Casillas went above and beyond to ensure overall satisfaction with their service. The most you can ask from a manager if there is an issue is for commitment to a positive resolution and Mr. Casillas did that. I would recommend Elk Grove Custom moving forward for that reason.

Review №133

2021-09-16 19:37:10

Awesome front desk staff and Reuben was very informative and knowledgeable on how to continue to keep my car sparkling! My Charger sparkles like when I first bought it !! Highly recommend 👍🏾

Review №134

2024-04-18 03:56:29

Great jobs. Good service !

Review №135

2017-03-26 18:24:58

I came in for a quote for some work needed on my car. I met with james and he was very professional and polite. He gave me some info and what he recommended. I will be bringing my car in next week. Thanks james, you are an asset to the place.

Review №136

2020-07-24 23:14:16

Great experience! Friendly, fast professional service. I had my windows on my truck tinted and it looks great! I recommend this place for sure.

Review №137

2019-05-16 02:15:19

Amazing service. Had an amazing experience with Esperanza in the rental department. She was super kind and very efficient. Will definitely be back for future rental needs

Review №138

2020-07-29 22:14:38

For infiniti and nissan auto repairs n collison. Hands down. Dealer status. Thier auto detail is suburb for all types of cars. Responsive. Respectful. Quality work. Goin back soon. Very professional.

Review №139

2023-08-04 16:52:49

I loved their professionalism, politeness and quick services as promised. Ziyad is very professional. Thank you

Review №140

2024-03-30 01:49:49

Amazing service & always so kind!

Review №141

2022-05-03 20:06:01

I dropped my car off to get a sensor and a re call item fixed Elk Grove Nissan. Good helpful service.

Review №142

2021-04-21 20:40:01

Extremely helpful and Happy with the service and repair. Josh was on prompt with contacting me with details for the repair and addressing my concerns. I would recommend this business to anyone.

Review №143

2024-04-05 16:06:20

Awesome job done by the team….thanks!

Review №144

2017-11-23 03:25:28

Vanessa & Justin were great, my bumper guard was installed very quickly. Very impressed with the customer service!

Review №145

2021-06-14 23:14:34

Ruben was amazing- detailed out some scratches they said elsewhere could not be removed!!!!Great people inside office and shop!Thanks very much!

Review №146

2018-11-15 01:54:20

Had my interior detailed there an there detail manager Ruben went above an beyond car looked brand new inside they even helped me with the rental would definitely recommend.

Review №147

2023-01-09 07:06:16

Used their services to get our suv detailed. They did a great job..

Review №148

2021-04-30 14:22:11

A good facility with friendly staff & quick service to get quotes on repair. I havent seen their repair work yet but overall environment and culture seem good.

Review №149

2021-06-04 20:26:01

They did a fantastic job on my carLooks brand new after 6 yearsRuben was great

Review №150

2021-03-19 20:04:33

I had our SUV coated with what they call LUX Detail which protects the outer paint and the inside of the car.

Review №151

2020-10-30 16:11:26

Great job color matching my bumper. Very professional service. Finished 1 day early!

Review №152

2019-07-31 02:31:49

A-1 service, The best work ever.Ask for Ruben, Beautiful Detailing, inside and out.The best detailing job i have ever had!

Review №153

2017-01-16 02:26:06

After buying my Mazda this place tinted my windows. They did a great job and the hole staff was very friendly and helpful.

Review №154

2023-03-08 20:26:46

Did a great job on my truck, it looked better than when I bought it.

Review №155

2018-04-30 16:58:55

Second time here service was completely friendly, think this is my new custom Place take my car for detailing Etc.

Review №156

2021-06-11 19:34:27

Theres a cat that works here named John. Above and beyond the Call of Duty. He did a lot of work before I even brought my car there and as a result I got my car back in record time.

Review №157

2024-03-02 00:17:13

Easy, smooth, friendly and professional.

Review №158

2018-06-02 02:36:12

I got my car hit and I took it to them they got it done in 2 days really fast and my car looks like how I bought it all brand new

Review №159

2020-01-17 06:54:42

The exterior was nicely done, the interior was another thing. It took a couple of visits for them to complete my services only to still be dissatisfied.

Review №160

2019-03-04 18:46:22

Called twice to try to get a simple quote and no one there answers the phone. Asked to be transferred to a manager and he doesnt answer. What a ridiculous way to lose money.

Review №161

2017-06-09 17:14:18

I brought my car in to get the windows tinted. Justin took great care of me, and the team did a great job!

Review №162

2019-10-25 23:09:09

I have to say this was a great experience, all staff was very professional and did a magnificent job detailing my car. TY!!

Review №163

2019-12-03 21:26:32

This place is amazing and they also just opened a used car lot for mid to lower end budgets you have to check it out if youre in the market to buy

Review №164

2021-07-27 00:26:18

They did an excellent job on my car especially removing all the water spots

Review №165

2021-03-01 19:48:57

Excellent service, exceeded my expectations.Very easy to deal with. Honest & knowledgeable. Very good work.

Review №166

2018-02-19 16:22:44

I came here for my window tinting. Great service beautiful job. highly recommended

Review №167

2020-08-19 22:26:10

Always honest about price and time needed to repair. Calls you daily about the progress of your repair.

Review №168

2023-01-23 05:38:57

Over promise and under delivered for the price which was $600.00

Review №169

2019-08-30 15:51:20

Great service and didn’t have to wait too long for the window tint to be done.

Review №170

2023-05-29 01:09:57

He didnt even want to try to touch my car.

Review №171

2020-01-27 17:13:25

Avoid this place if you are trying to get your car waxed, unless you want your paint chipped.

Review №172

2021-09-20 17:34:46

Staff was really helpful and understood my questions. Detail shop is top notch.

Review №173

2021-03-25 04:21:36

I drive tow truck and being car to them. Really nice people very helpful.

Review №174

2021-07-13 15:08:27

Have had only excellent service we love Ruben.

Review №175

2022-04-22 04:44:06

Great place...and the front desk GIRLS has a GREAT PERSONALITY!

Review №176

2020-10-22 03:08:02

Got my car detailed and it feels like Im driving a new car again.

Review №177

2020-06-01 19:05:31

Always helpful. Does the job in a timely professional manner. Questions Always thoroughly answered.

Review №178

2018-10-19 19:25:14

Excellent service, went above and beyond expectations, thank you Ruben and your team

Review №179

2017-06-04 16:05:48

Elk Grove Custom Collision, great people, great workmanship!Thank you Mario.

Review №180

2019-08-18 19:50:53

Great customer service and awesome rental car rates.

Review №181

2018-10-13 15:07:02

Great service. My car looks amazing.

Review №182

2020-03-20 00:52:10

Dishonest ppl mess up your car and try to steal more money from you, avoid this place at all cost.

Review №183

2023-05-05 19:11:09

Went for a estimate and the staff was great.

Review №184

2021-02-14 16:10:31

Peter the manager and his staff a very professional and get the job done thank you.

Review №185

2022-05-30 19:15:11

Very good experience! Antonio was great!

Review №186

2016-09-16 21:08:44

Nice building, helpful employes. Free drinks while you wait

Review №187

2017-03-28 19:12:29

Great service nice place. free drinks while you are waiting

Review №188

2022-10-02 04:31:52

Tony was very efficient and communicated well!!!

Review №189

2023-12-19 15:31:45

Nice

Review №190

2018-12-12 20:46:47

Best experience. Excellent work. Professional!! Ayy

Review №191

2018-10-23 16:55:08

Staff is very rude and unprofessional. Front desk lady was nice,

Review №192

2019-07-29 18:35:16

Great people. Good service model.

Review №193

2018-06-22 02:03:00

These guys rock!!! Great customer service!!

Review №194

2019-07-12 20:45:50

Great staff and service! Thank you Estafany!

Review №195

2022-11-16 21:24:32

The staff is super freindly.

Review №196

2020-08-18 16:24:01

Nice job on my crown vic!

Review №197

2020-12-19 18:36:34

Thanks for your great service!

Review №198

2020-07-29 20:27:47

I received a rental car from them

Review №199

2018-07-15 05:25:10

Clean place. Very professional and friendly staff.