Presentation on Map Reviews Nearby

El Pollo Loco in San Rafael

4 (199) 910 Andersen Dr, San Rafael, CA 94901, United States

Categories

Mexican restaurant
Caterer
Chicken restaurant
Fast food restaurant

Location on the map

San Rafael, Marin County, California, US

Phone: +1 415-485-9759
Site: https://restaurants.elpolloloco....

Opening hours

Monday:10 AM–10 PM
Tuesday:10 AM–10 PM
Wednesday:10 AM–10 PM
Thursday:10 AM–10 PM
Friday:10 AM–10 PM
Saturday:10 AM–10 PM
Sunday:10 AM–10 PM

Edit info

Total reviews rating 4

199 Reviews for El Pollo Loco 2024:

Review №1

2023-09-13 02:33:02

Unfortunately, my food looked better than it tasted. The breast was undercooked so was squishy on the inside and also lacked flavor. The coleslaw and diced onions in the cebolla and cilantro had gone bad, and I could taste it. I wanted this meal to be good but was disappointed. I enjoyed the customer service and sitting in the lobby. It was very nice and clean. It is probably the cleanest Pollo Loco Ive been to.

Review №2

2024-01-31 18:31:34

Food is not the same as before, it was much better 3 months ago, soda machine seems connected directly to tap water, at least thats what it taste like, disappointing, will try one more time in a few weeks, hope it is better

Review №3

2024-04-24 00:11:42

Updated review.4-23-24. After taking a few weeks away from this location. I decided to give them another chance as we all have bad days. The food has been up to par over last two weeks and the service Is above average as always.Not sure whats going on but my last two meals were spit out gross. Normally a solid meal but last two weeks been horrible.

Review №4

2024-02-23 22:01:01

The chicken was grilled long time ago and reheated, burned and smells, salsa was sage, not happy at all👎

Review №5

2024-05-15 02:34:03

What a rip, got a double chicken salad for 13.25 it was fresh salad the rice and beans portions were just terrible you can loose weight eating here, half the food in a burrito for 13 bucks just not a good deal I will be pollo loco to eat here again, rip off...In order to make something I could return and eat, first off make it bigger for 12$ geez, the taco shell was a stale chip it was of poor quality and half the height of normal taco salads makde the whole meal cheaply made go to the mexican place in point Richmond by the corner pub then pizza then 10$ taco salads, so they have a crisp taco shell fresh, next black or refried beans and rice not a table spoon but a good amount the stuff is cheap dont be stingy, next well keep it fresh the meat wasnt fresh either while I was looking at it being grilled giving me the illusion I was getting fresh BBQ, well thats enough good luckThe place looks really good from the outside but once inside is like a burger king, you can make the place better not so fast food. Work on your menu presentation.

Review №6

2023-12-16 18:42:42

Going downhill. The chicken was super dry as if it had been reheated a few times. Definitely not fresh. The window clerk forgot the drinks. I went inside, only to be served flat fountain drinks. Slow service.

Review №7

2019-05-15 21:53:11

Told them twice for my chicken bowl no sour cream and no cheese and they still put cheese on it and tried to hide it under everything. It was literally melted cheese hiding under the pico de gallo. Attached pic to see for yourself. Overall though the chicken at El Pollo Loco is always tasty.

Review №8

2019-07-31 17:19:35

Before the trip to San Francisco I mapped the places that the Wife and I will go to eat.....El Pollo Loco was one of them, and I must say that the Wife and I were very disappointed with the meal. I won’t go to detail why, but I will say that Southern California and Arizona “ El Pollo Loco were much much better then this one.....

Review №9

2023-02-24 03:25:23

I stopped in, craving chicken and was impressed by my experience. I ordered on the website for pickup. I got a 8 Piece chicken only mixed with a cherry coke. It was a great experience placing the order online 🙌 guest checkout hype, no account needed. The chicken was delicious and hot in great packaging. The staff were friendly and professional... Extremely satisfying... thanks for the great experience.

Review №10

2024-01-06 21:46:24

Nothing crazy but thats the thing about it. If you want a simple restaurant with good food its Pollo loco. In short it does its job

Review №11

2024-02-17 01:22:40

Its beautiful grilled chicken restaurant. Chicken salad is one of the best.

Review №12

2017-01-17 21:12:28

Went there on their first day of business so it was busier than usual. The food was good. Ill update my review after Ive had another experience or two.

Review №13

2024-01-30 17:19:00

They put cabbage in my burrito, who in the world puts cabbage in a burrito !!? And my chips where stale … never going again . Chales .

Review №14

2023-08-05 00:47:49

Food and attitude demonstrate apathy and minimal effort of staff who see themselves as corporate slaves. Theyre STILL operating pathetic covid-fraud practices like failing to provide the salsa bar that made patronizing them worthwhile. Bankruptcy typically follows such incompetence and apathy.

Review №15

2023-02-01 02:18:57

UPDATE 1/31After be researching the cause of the gut reaction I experienced Im super excited that it was NOT the food that caused it, but rather a allergic reaction to a drink, which Ive never had before. Still in disbelief that it could lead to so much symptoms.FOOD POISONING JANUARY 29, 2023This is quite unfortunate of an experience. My family and I live nearby this location and order here often. However, food poisoning is no joking matter and restaurants need to ensure safety when managing foods for the public.My family (including a 23-month old toddler) and I ate take out from here but fortunately Im the only one experiencing severed vomiting and fevers. We tracked down that I was the only one who consumed the spicy sauce and pico de gallo tomato salsa. This couldve been the culprit.I hope the business contacts me for further details and investigation on the matter.

Review №16

2023-03-23 04:05:25

We ordered the 8 piece leg & thigh meal between three of us. The meal was really good. The young man who took our order was very helpful when we asked him some questions.

Review №17

2024-04-18 05:29:06

Cold oily chicken... served by disorganized, poorly trained staff...

Review №18

2021-09-27 02:48:48

Ive frequented this location in the past a lot, but this review is due to my putting in an order for me and all my coworkers. I placed it ahead of time through the app, which didnt give you many options to customize, nor put any requests for any of the items. By the time I came in to pickup, they had everything ready and it was quick to confirm what order was mine. They provided utensils, all the salsa and salad dressings i had asked for, extras, everything! Not one thing was made wrong. They even provided me extra bags when i had to separate by order. Staff there do a great job and I want to commend them for being attentive to my extra needs when asked.

Review №19

2022-09-23 03:35:02

They seem to always be a little slow. Certainly tasty and probably more nutritious than other convenient options. The burritos are harty but seem small. Chipotle has a little something up on them in my opinion. Theyre good though.

Review №20

2020-06-15 20:30:12

Great fresh flavors. Quick and affordable

Review №21

2022-10-10 02:27:29

Service was good and the chicken tasted pretty good. Coleslaw is ok not the best I have tasted and the Mac and Cheese is very good. The salsa tastes a bit weird but still good flavor and overall not a bad place.

Review №22

2022-08-30 18:51:48

After I got done telling the lady behind the cash register what I wanted, she asked me if I wanted chips and salas, I said yes but then I asked if it cost extra, she said no so I said ok. After I paid and she gave me my receipts I was charged 3.99 for chips and salsa. I paid a total of 26.13 for 2 burritos and chips and salsa..... way over priced for mediocre food... I could of gone to a restaurant for that price and had better service....

Review №23

2022-01-13 01:34:33

I went a couple days ago during the evening and received the most bitter service. A young girl with bleach blonde on one side and natural brown on the other, helped my mother & I. She took a while to get the register working and had to ask her coworkers for help (understandable, I figured she was new). She seemed very stressed and eventually we got our order placed. Once our food was ready, my mother asked for a red tomato sauce & asked for the ones given to us to be taken back (to not waste the sauce) to which the girl that helped us previously gave her the most bitter attitude, not even acknowledging my mother’s presence. She sternly got the tomato sauce my mother asked for to which my mother commented on the service of the place. Apparently it is not uncommon to receive bad service here. The food is okay and if there was a zero star rating available I would have given this place a zero.

Review №24

2022-01-08 11:46:47

Great location. The tortilla soup here is always amazing. I love that they offer several really affordable options for just $5 and the chicken is real chicken vs the processed stuff most fast food places use. The drive thru typically moves pretty fast here and the staff tends to be pretty sharp. Its almost always the same few persons working the drive thru, which is a good thing. It means they keep the same people vs the typically high turnover in fast food. It also means consistent good service happens here. Its my go to lunch spot when I work occasionally in the area.

Review №25

2022-10-30 01:52:44

I got their chicken avocado burrito, the chicken was so juicy and delicious. The churros were also so delicious and soft. Their mash potatoes and gravy were also delicious. Would definitely go again!

Review №26

2021-07-14 16:20:02

Something about this location...I ordered delivery the first time and they kept avocado (which Im allergic to) in the order... fine; scraped off as much as I could and ate. Second time I dined in...the guy completely got the order wrong and was adamant that we were wrong not him. Literally had to show him a picture of what we wanted. I love el pollo Loco, but this location isnt the best.

Review №27

2021-02-28 18:57:44

Have gone a few times during lunch breaks at work and food quality is consistent and good. This review is during covid times so some of the negative might not always apply. But when you come in theres not really a line everyone kind of just huddles up next to the counter and soda machine, also the few tables that are outside dont ever seem to be cleaned so its definitely not a place to have lunch at, the drive-thru moves out of moderately fast-paced. Also parking is never an issue and its conveniently located right off of Anderson and both 580 and 101.

Review №28

2022-09-02 22:59:16

This store is horrible. Horrible customer service. Staff is at lost. Ordered online and gave it more than 20minutes before asking where my order is and no one seems to know where it is. I just decided to have a refund and the manager named GloriaD is just saying that she called someone and that I will get a refund since it is an online order. Manager GloriaD is just making it up and not able to provide a reference number and just making up stories so that I will go away. I have a recording of the whole conversation. Dont order from this store. Staff are just like zombies going on with their day but not really for assisting customers. Store might as well get robots.

Review №29

2022-07-28 05:52:15

I had just buried my dog a few days ago . While waiting for my meal another family walked in . A little girl was holding the same stuff animal my dog was buried with. What are the odds ? I took this as a sign from heaven . So my experience here was amazing.

Review №30

2022-06-27 00:22:20

Last year while visiting the area we got dinner hereWhy was it $20.00 more than other el polo locoWe would go the chain in So Cal and never got robbedlike the San Rafael store.We won’t be back!! The chicken was also burnt and the employees said that’s the was it is, maybe theyshould go work at another store and see how theydo chicken.

Review №31

2023-08-06 14:04:59

We went for lunch and got the Tacos El Carbon deal. We also got chicken on the way out for dinner with a Loco Salad.I love the dressing for the salad too.

Review №32

2020-03-05 18:50:45

They have on their menu a promotion that specifically says a price, when I ordered that specific promotion they told me that it was no longer available, by California law is it is advertised and posted that is supposed to be honored to the customer, unfortunately it was not and unfortunately the manager fought me, and gave me a really hard time instead of honoring that price to make me happy. Oh yea I forgot to mention the chicken was dried out and burnt I wasnt sure if it was on purpose, but I wouldnt doubt it! I am now writing a bad review about my bad experience and embarrassing moment. This restaurant not only needs to teach their employees to communicate in English properly but skills in people with people, Their answer should not be I dont know..I dont know..its not my fault..that is not the way a manager should handle a situation like this, it was not the money it was the principle behind it, and the way they express themselves. I will not be eating at pollol loco for a very long time if ever.

Review №33

2023-02-11 18:57:43

My favorite chain of all-time. Quick, delicious and healthy food. Cant recommend this location—or any other El Pollo Loco location—enough!

Review №34

2017-05-06 21:45:37

I am a big fan of El Pollo Loco restaurants. This one however is very poorly managed. The owner needs to sit down with the team and demand changes. I have visited here six times since they have opened. Every single time they have been out of an item that someone in my group wanted. There is no excuse for this. Ever! The turn around time is very quick because of the business you do. You should be ordering more food. How can you be out of crunchy tacos. I dont understand that. The food at the Rohnert Park location is slightly better. So we have that to look forward to. I have noticed an improvement in the customer service.

Review №35

2023-01-03 21:06:23

Sure- update. I eat here most days due to convenience of location for my work.Every day after the ordering is complete- the cashier will say is that all? I say yes thank you that is all. And then Im asked again if I would like to add chips or guac. (right after I have said no and that was all) it is asked again. Annoying. And then occasionally Ill get a do I want to upgrade my drink (again this is after I say no thanks to that)Then on occasion my salad will not have any silverware or my drink wont have a straw.If ever I ask for additional cheese the salad comes with no cheese. So pretty much as long as you order it how it comes with out asking to buy extra cheese the salad itself is pretty consistent.The number 1 thing is the ordering in drive thru- the cashier will straight be talking to someone else in the middle of trying to talk to them when its my turn at the window (in an attempt to keep orders moving forward I get that much but when its my turn and Ive waited it should be my turn)Once an order is done and the customer says nothin else- it would be a great idea to stop offering more things! Its SO SO ANNOYING. ask before the customer says nothing else. The cashier will literally say will that complete your order- then always I say yes. But then EVERY SINGLE TIME I get asked if I want to add more. When I agree that it is complete. Let it be completed!Thanks for asking. Add make the order additions more accurate.Same thing Double chicken avocado salad with a side of cotija and a vitamin water small. No I dont want chips and guac and especially after Ive just said no thanks to anything else.No. No. No. no still means no!Update: a year later. New window worker. Same line of questions. Every time I say that is all. I am then asked if I would like the dang chips and guacamole. 😂 No. I really dont want anything other than what I am trying to order. Thank you.

Review №36

2022-06-30 04:12:50

This was a nice change from the usual fried food. The chicken was dry but good flavour. I got a side of corn which was really good and mashed potatoes which was stupid on my part. It’s Mexican food. Order Mexican food.

Review №37

2019-05-05 05:28:16

3 separate times they have got my delivery order wrong. Each time they left out the Horchata drink out. Twice they didnt add the extra side I ordered and they always forget the chips that are part of an order. Ive been charged but never refunded. They issue me a refund number but when I go to check out, there is no place to enter it so Im always out some money! The order menu is beyond complicated. Food is pretty good but I absolutely hate having a meal without a beverage. What good is a tasty meal if everything else is screwed up? By the time you get your delivery your so angry you dont feel like eating it!

Review №38

2018-05-29 12:59:10

I had the chicken pieces with two sides. Everything was delicious. The chicken is roasted over open flames so it is really nice and crispy on the outside and moist on the inside. The chicken is seasoned really well. The side dishes were fresh and delicious also. Some of the best tasting chicken that Ive ever had.

Review №39

2019-04-07 23:39:40

Stopped here while traveling. They did not have the restrooms available (They told us someone had stolen the bathroom key and the manager hadnt replaced it) My husband had to go across the street to a store to take our child to the restroom. Then came back to join us to enjoy dry chicken.

Review №40

2024-01-02 19:22:38

Yummy!!!! This is home made fast food. Outstanding!

Review №41

2021-05-26 22:05:08

Since the first time I test this delicious chicken in los Angeles California in 1995 I got hooked. There so yummy! Still the same flavor so delicious! I so happy that they are here in San Rafael California 🥰

Review №42

2020-09-03 06:24:11

Best tasting healthiest fast food in Marin. Veggie and vegan options abound and food is ready fast. I eat here almost daily getting the Pollo bowl substituting avocado for the chicken or their new vegan chickenless chicken. Its five bucks and includes chips and a drink... Cant do any better than that! Today I had an experience in the drive-through with Kevin and Gloria that solidified Ill be a customer for life. Very touched! Thank you!!

Review №43

2017-12-21 15:25:28

Id never eaten at El Pollo Loco before, but knew that they enjoy cult status among fans. I was not disappointed; the food was terrific, healthy and cheap. If you like grilled chicken, this is a great option. Also, it reminds me of the chicken place on Breaking Bad.

Review №44

2017-12-14 20:31:38

No white meat during lunch time.Wait for a table.Clean the dirty table.No flour tortillas.Napkin dispenser was empty.They have corrected all the above issues.I have had many excellent meals since.

Review №45

2019-12-19 17:09:37

Im from SoCal. Ive always enjoyed El Pollo Loco. I was happy to find El Pollo Loco after moving to San Rafael. So Im sad to say this locations drive thru really disappointed me . The young woman at the drive thru window wouldnt talk. There was no greeting, not even a simple hi. No confirming my amount due, she just reached out & took my debit card. Didnt ask if I needed any salsa, which I was trying to ask for. When she handed me my drink she was taking another order so I couldnt ask for house salsa at that time. When she handed me my food, she still had not spoken a word to me. Im wondering, what happened to basic customer service? Ive worked fast food in SoCal. I worked the window when the car line is 6-8 cars deep or when people are honking their car horns or when theres sirens going off down the road. I still said hello to every customer & thank you, have a nice day after every sale.

Review №46

2019-04-24 03:59:01

Started out great. Very convenient stop during luch break. The service and quality has gone down.They are a healthier alternative and longer hours.Christian at the drivd through is always polite and apologetic when there are items not available from the menu.

Review №47

2020-03-02 10:21:28

Customer service is fast and friendly and the food is fresh and tasty, except for the chips. Please make them hot 🔥, they are ALWAYS cold when I buy them. Why are they so cold like they are refrigerated?? Fix that please.

Review №48

2021-06-12 02:14:16

Good chic but I didnt appreciate some of my order not being included in the to go order that i paid for. went through drive through so I didnt notice until I got home by then it was too late to go all the way back to get the missing items.

Review №49

2017-04-07 18:40:24

Expensive for a fast food joint. Only a few low-cost items, and those were not very good. Was sold out of one menu item. Avoid the BRC burrito, its terrible! For much better Mexican fare at comparable price, go to Taqueria Mi Familia across the street (Marin Square).

Review №50

2023-04-21 13:07:16

Great food and service. I had the street corn pollo bowl. It was like a burrito in a bowl.

Review №51

2018-09-09 03:57:25

I went through the drive thru, ordered 2 meals and a quesadilla...they said to pull to the front, he would bring it out. We waited, then I went in, he didnt even start it!! I stepped outside, went back in, was going to ask for a refund, and he hands it to me. That was way too fast...went back to my car, took a bite, and none of the cheese was melted. A quesadilla is melted cheese!! I went back in and got a refund. Will NEVER go there again!!

Review №52

2017-04-06 01:06:51

I visited today and Last thursday and was told that there were no Crunchy Chicken Tacos. So i left. Today however, after leaving I walked in and talked to a manager to complain and she tells me that they ran out and are currently making some! Oh! why didnt anyone tell me that I COULD WAIT for some to be made? was no one here trained to inform customers thusly? Further, the drive through worker greeted me and then proceeded to be silent. eventually he stated whenever you are ready... Thats when i ordered and found out, for the second week in a row, that they were out of crunchy chicken tacos.So I got the tacos after paying and got lip from some lady Dont have to be so rude. Thats when i yelled at her and the cashier about the drive thru experience i just had.poor teenage dude popped his head around to look at me. Sorry bruh, stay out of retail!

Review №53

2017-08-22 00:00:53

I much prefer their chicken to KFC, and not nearly as greasy. My Four year old son loves the Mac and Cheese. Good value for the price.

Review №54

2019-06-13 21:56:13

Staff doesnt wear gloves when handling food. Witnessed an employee scratch his face with an unlocked hand and then went to work on a file of chicken on the grill.I walked out. Not very sanitary.

Review №55

2017-10-23 00:11:56

I really did not like the management or workers there!!!! We really just got back from the san rafael pollo loco it was really dirty, they had no sauces, and no forks or spoons.... The food is good but just the service wasn’t and overall the manager seemed not to care at all...

Review №56

2020-02-11 19:19:52

Foods always fresh and the portions are always winning. I love the Original Pollo Bowl since its hella high in calories. This is the spot son!

Review №57

2018-07-08 01:49:44

Solid Mexican fast food. Nothing spectacular, but a nice alternative to other fast food joints. 4 stars is a fast food 4 stars. Ingredients always seem fresh.

Review №58

2018-10-24 21:46:29

Good fast food tostda bowel.

Review №59

2022-06-29 15:28:01

Food was good, service wasn’t great and gave wrong items.Order placed online wasn’t even started when I arrived.Overall would try here again.

Review №60

2017-08-10 01:17:42

Excellent customer service. Not expensive. Every 10 to 15 min the manger comes around and ask if you need anything. Definitely coming back her to eat when I vist.

Review №61

2020-07-10 22:04:14

Wow the ADA and public entrance is a feat of engineering (lmao)Food was ok, Keto Taco was good.Did not give us any napkins tho...

Review №62

2017-07-17 01:57:33

Tried for the first time on vacation. Very good food. Menu has a lot choices. Salsa bar is very good. Wish they were available in Washington.

Review №63

2021-12-04 00:58:18

Great quality food enjoy a hot meal and chicken is always great tasting! With quick service great for lunch during work

Review №64

2018-03-18 07:28:28

Surprisingly good burritos here. Serivce is good and its nice to be able to see the food being made in for the of you rather than a hidden kitchen.

Review №65

2021-10-01 03:44:47

I love the healthy menu and the food. My only complaint with the San Rafael restaurant is they neglect to provide u with the ordered dressings even when ordered.

Review №66

2020-12-31 05:27:25

This location has a very poor customer services. it is better to do drive-thru than curbside, because you will be waiting all day for your order.

Review №67

2019-10-12 13:59:56

Ive visited El Pollo Loco in San Pablo CA and in Southern california as well and though this was some time ago I went to San Rafaels Pollo Loco looking forward to a similar experience and was disappointed with both the taste and the quality of the food offered.

Review №68

2022-05-19 18:46:12

Two times l order and is always something missing One day rice. The other gravy in the location in San Rafael ca

Review №69

2019-01-01 19:44:37

I thought it was a little pricey, very tasty, super small portions. Not happy about my two peice breast and thigh. Left still hungry

Review №70

2019-04-01 19:32:05

Not a single employee speaks english fluently.The employee’s call out the order numbers in Spanish because they don’t know english. I asked an employee taking orders for a fork and she didn’t know what I was saying

Review №71

2019-03-07 13:25:09

They show nice fresh juicy chicken cooking on grill. But the chicken I got home with was not the same. It was dried out and leathery.BAIT AND SWITCH

Review №72

2023-01-13 07:20:53

I had pozole and an avocado burrito. Both very good, pretty quick

Review №73

2019-05-17 19:30:26

Good food but if you order to go dont forget to check your order they always mess it up..

Review №74

2022-08-21 14:55:38

The food is good, and the staff is welcoming. I like the chicken the most with a tortilla.

Review №75

2018-10-09 13:56:22

It was my first visit and I ordered thehe $5 chicken taco. It was fresh and delicious. Ill definitely visit again.

Review №76

2021-06-05 19:01:31

Food is good service is about average as u would expect, but definetly not a bad spot

Review №77

2018-05-16 23:31:54

Love that el pollo loco will substitute avocado for chicken! Its a great spot for vegetarian and vegans even though its know for their chicken

Review №78

2021-08-13 19:13:18

All three of us felt sick afterwards. I have had better chicken when my roommate accidentally burned it in our college dorm.

Review №79

2017-02-17 01:30:08

As good as it can get for a fast food restaurant, food is good and fast service. If you go there during lunch time, be prepared to wait a little longer than usual

Review №80

2022-10-28 04:27:48

I dont know why but we got dry chicken... seemed that it had been laying around for some time, disappointed.

Review №81

2017-06-21 06:47:38

Theyre always busy, be sure to check your order when using drive thru. Food is good, crunchy tacos are awesome

Review №82

2019-11-28 21:12:52

Its the best fast food! Most nutritious & satisfying. Ive never found better!

Review №83

2019-04-14 00:52:48

Fresh food and cooked well chicken but make sure you confirm your order because they do mix up my order each time!!

Review №84

2018-06-30 04:06:19

My new favorite place to eat! Always good food, and fast friendly service.

Review №85

2017-04-20 14:18:16

Nice to be able to get chicken thats not fried, although pieces are small and overcooked. Good selection of sides. Good value.

Review №86

2017-12-28 23:40:53

Their food are grilled and fresh. The flavors are amazing. My favorite is the double shrimp Tostada...👏🏻👏🏻👏🏻👏🏻

Review №87

2017-04-06 22:33:05

Went in today and order a fajita burrito with no beans. Unwrap burrito to make sure that there were no beans. No beans. However, there were only eight pieces of chicken strip a size of a pinkie.

Review №88

2021-07-16 00:47:22

Good service, food was good too.. we didnt have to wait did long time.. 😀

Review №89

2021-10-08 15:38:33

Awesome chicken, lightning fast drive-thru service and a badass staff to boot. Kudos to yall at El Pollo Loco!!!!😎

Review №90

2019-08-27 01:10:03

The service was slow, the food was meh, and the rats running along the side if the drive thru were a little unsettling...

Review №91

2020-02-24 01:37:06

The chicken grilled perfect veryjuicy, big pieces of meat, big portions of food, mashed potatoes, coleslaw etc. So! Good.

Review №92

2021-09-28 07:12:42

Great Mexican food and always fresh ingredients used for awesome food! Love it

Review №93

2018-09-10 00:03:12

You have to be very careful with the way you order, so that you get what you ordered, but the food is excellent!!

Review №94

2023-11-27 20:57:22

Hair in salad

Review №95

2017-07-16 22:54:07

I have not had a bad meal at El Polo Loco all the food is very simple and tasty.

Review №96

2019-07-21 19:22:27

Everything was good until I open the container with my avocados they were looking like 300 years old.... very disappointed

Review №97

2019-11-19 09:27:35

A lot of health for a around five dollar and tasty meal also includes many choices of salsa.

Review №98

2018-06-14 03:21:21

Good place for a quick bite. They keep the dining room clean, comfortable ambiance.

Review №99

2020-07-31 19:49:35

Very good, except maybe dont put so much cabbage. Service is friendly and capable.

Review №100

2017-10-31 00:04:59

It is definitely a healthier alternative to fast food plus they have horchata and I love it

Review №101

2018-04-14 17:11:35

Great place nice people I waited kindof long but it was worth it the food was great.

Review №102

2017-02-21 20:27:34

Always missing salsa verde and lobby is kinda dirty all the time...Great customer service but always missing stuff...

Review №103

2017-08-14 22:40:08

Great lunch spot. Odd front entrance, steps that go up and back down at the entrance. Limited menu items.

Review №104

2022-02-21 22:48:29

Please come to Washington State!Better food than prices, worth it though.

Review №105

2022-02-15 23:08:33

Good food, reasonably priced with a drive thru.

Review №106

2017-01-29 01:40:39

Taste of SoCal... ahhhh. Place is really clean and well staffed. Chicken is soooooo good.

Review №107

2022-08-27 21:49:38

The staff at this place is friendly and the food is tasty

Review №108

2022-11-30 16:37:43

Messed up order but they made up for it and made it better thank you!

Review №109

2017-06-09 23:59:55

Food very good. Portions good. Servers are very nice. Overall a very good experience.

Review №110

2020-06-30 22:09:04

The chicken needs to slow down. I feel like I get 2 hour old cooked dry chicken every time.

Review №111

2023-09-29 04:15:37

Very quiet, couldnt figure out how to scan my receipts.

Review №112

2022-07-17 22:22:23

Convenient place to quickly get tasty mexican style food.

Review №113

2018-02-17 23:55:23

Just what one would expect, decent food served fast, I lunch there often.

Review №114

2018-09-07 02:42:05

Great service, very fast and fresh food. Open late :)

Review №115

2021-06-17 20:02:04

One of the best fresh vegan Mexican food in the area.

Review №116

2017-02-07 18:20:50

Very disappointed El Pollo Loco is using Styrofoam containers. this is a non-recyclable material in Marin county

Review №117

2024-02-21 20:19:52

Great service!

Review №118

2019-02-22 19:00:28

Good food

Review №119

2019-03-05 02:21:35

My 1st and last time I visit this locstion.. chicken was so dry. Sitting on grill for hours.

Review №120

2017-03-16 13:55:55

Good place for fast food. Clean and nice staff.

Review №121

2017-10-19 20:57:17

Food is good. Service is good. I go once a week.

Review №122

2018-09-24 13:29:49

One of the newer EPLs... very clean, the food was excellent, and the service was outstanding!

Review №123

2021-02-26 05:05:06

Download app, everything has always been fresh and Customer service is on point

Review №124

2022-03-18 20:32:53

Everything they sale is good Especially the Taquitos 😎

Review №125

2021-06-02 08:06:06

Friendly staff, quick service, delicious chicken, clean facility

Review №126

2019-11-18 08:08:06

Nice place to go good menu choices nice and fresh chicken

Review №127

2021-03-30 21:12:11

Pretty bust place but well worth the wait.

Review №128

2019-03-07 21:31:10

Awesome place to eat bring back the crunchy tacos

Review №129

2018-07-27 04:49:20

The employees were friendly and the food was fresh

Review №130

2017-05-06 23:40:36

Worst pollo loco ever never will come back and I do not recommend it

Review №131

2017-10-26 13:58:41

Great tasting chicken! and the workers are super friendly!

Review №132

2020-02-16 05:12:39

Awesome food, the employees were nice.

Review №133

2023-08-26 23:25:05

Very tested food thank you

Review №134

2020-09-21 15:44:29

Food was hot and delicious the employees are friendly .

Review №135

2024-05-21 06:55:43

Chicken

Review №136

2019-12-26 05:54:23

Great service and very good food.

Review №137

2022-06-15 00:45:55

Very Latin food! Rice, beans salad and meat!

Review №138

2018-02-26 01:58:01

Finally Loco is here. My Uncle got lunch for us at the East LA Loco, over 30 years ago.

Review №139

2019-02-21 16:25:29

Always a good meal. Great value

Review №140

2017-02-01 02:18:57

Meat under cooked vary plain could not eat itwill not go back

Review №141

2022-05-21 02:06:41

Quick ordering, reasonable amount of food.

Review №142

2017-11-21 05:42:41

Good ok. Not sure of all the hype. Service is questionable.

Review №143

2022-01-07 22:38:31

Food is always hot, good food

Review №144

2019-11-01 23:30:50

Reasonably priced, decent food.

Review №145

2018-03-01 02:13:54

I like charbroiled Chicken and they do a good job

Review №146

2018-01-11 22:48:52

Place cleen fast service food is good

Review №147

2019-08-07 04:01:14

Freshly grilled. Otherwise more like fast food

Review №148

2019-09-10 07:36:44

Very good chicken & hot sauces.

Review №149

2020-01-19 04:33:39

Very good fast food.

Review №150

2018-02-10 05:21:25

Kinda new place so the facilities are nice

Review №151

2020-12-15 03:06:45

Probably one of the worst burritos Ive ever had

Review №152

2018-01-07 20:17:38

The best food and very affordable

Review №153

2018-05-30 14:00:45

Clean, fast and food was as expected

Review №154

2019-05-04 22:40:59

Loved it really good food

Review №155

2019-07-20 21:18:02

I had chores and really enjoyed them

Review №156

2018-08-18 15:45:52

Mmmm great tacos al carbon

Review №157

2017-06-04 15:23:46

Staff is friendly! Chicken is great!

Review №158

2017-12-12 12:36:06

Easy good realfast food

Review №159

2019-04-12 01:49:29

Churros were sooooo delish

Review №160

2018-05-28 17:47:14

The chicken breast was dry and felt like it was old

Review №161

2018-06-27 18:43:31

Not very good the food was very bland.

Review №162

2018-01-21 05:16:08

Good food for a great price

Review №163

2018-12-17 07:06:36

Is okay need more attention to the consumers..

Review №164

2018-07-01 18:22:25

Good food, very bad service

Review №165

2021-11-13 11:06:19

The food was tender and delicious

Review №166

2018-06-07 14:37:00

Great food and staff.

Review №167

2023-10-16 21:55:31

Great burrito. Friendly staff.

Review №168

2019-04-17 23:20:58

Id. Like. Pollo. Loco

Review №169

2023-07-30 18:43:57

My go-to comfort food

Review №170

2020-03-04 06:11:11

Staff is friendly, food was bomb

Review №171

2018-04-19 16:49:35

For fast food this is hard to beat

Review №172

2021-12-20 19:04:25

Good food shirt wait

Review №173

2019-12-04 03:17:04

Cant beat that $5 burrito bowl

Review №174

2017-02-09 20:22:37

Excellent flavor and value

Review №175

2019-06-11 00:12:29

At this time the service was good

Review №176

2018-03-12 03:18:29

Great location and affordable prices

Review №177

2018-12-05 17:49:21

Churros are my favorite there.

Review №178

2021-08-10 19:15:05

A special blend of lame and lamer.

Review №179

2023-01-08 22:09:09

Its fine

Review №180

2019-06-22 02:34:21

Cheap and its not tacosmell

Review №181

2019-09-16 20:40:37

Good food & good service

Review №182

2017-03-21 18:25:40

Its a fast food restaurant.

Review №183

2019-07-13 04:32:41

I love the BRC burritos

Review №184

2022-06-06 06:44:13

I got foor poisoning

Review №185

2021-01-22 01:37:31

We enjoyed the food

Review №186

2018-02-21 01:09:04

Delicious chicken In. San rafael.

Review №187

2020-01-31 05:49:33

Great evening snack or meal.

Review №188

2019-03-20 21:40:31

5 dollar combo is a steal

Review №189

2017-09-15 04:29:41

Very fast and friendly!

Review №190

2019-01-17 21:58:46

Very good

Review №191

2017-08-01 12:56:07

Review №192

2022-03-17 22:55:25

Good street tacos

Review №193

2019-02-02 20:44:13

Cool place to grab to go

Review №194

2022-03-08 13:44:52

Super DRY

Review №195

2021-02-18 20:25:24

Its okay

Review №196

2023-06-30 06:36:29

Delicious

Review №197

2018-01-10 19:41:55

Great fast food

Review №198

2021-03-26 22:10:23

Keto friendly items!

Review №199

2020-08-28 23:25:39

The service was good.