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El Monte RV Rentals in Santa Fe Springs

4.4 (199) 12818 Firestone Blvd, Santa Fe Springs, CA 90670, United States

Categories

Recreational vehicle rental agency
Trailer rental service

Location on the map

Santa Fe Springs, Los Angeles County, California, US

Phone: +1 562-404-9300
Site: https://elmonterv.com/rv-ren...

Opening hours

Monday:8 AM–4:30 PM
Tuesday:8 AM–4:30 PM
Wednesday:8 AM–4:30 PM
Thursday:8 AM–4:30 PM
Friday:8 AM–4:30 PM
Saturday:8 AM–4:30 PM
Sunday:8 AM–4 PM

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Total reviews rating 4.4

199 Reviews for El Monte RV Rentals 2024:

Review №1

2024-06-27 04:24:12

Upon picking up our rented RV we found it to have a ton of wear and tear inside and out. We were rushed through the process so we didn’t have time to really inspect it until we got home and parked it. We were floored by the extent of the filth. It took three straight hours to clean it. Every surface had to be scrubbed, with the exception of the ceiling (quite literally every surface. No exaggeration). There was what looked like dried pancake batter all over the counters; dead bugs and hair everywhere; stuff running down the walls; very gross “curly” hairs all over the bathroom; urine and excrement on the toilet that was ironically labeled as sanitized; and the dirtiest floors I have ever seen. The floors were so gross that they turned a brand new cloth steam mop pad black — literally black. Please see attached pics. The seats and beds are in terrible shape, with scuffs, tears, and holes in them. The small table between the captains chairs was missing and I had to ask the rental guy to please find us one. The trim was falling off everywhere and taped or crudely nailed back on with the nail heads popping out. When we booked the rental we were told it comes with a DVD player and upon doing the walk through we asked the guy to confirm that there is one. He said yes, there is a DVD player, but when I asked him to show it to me he searched for it and said “well it doesn’t have one.” I also asked him about the nets for the bunks and he said they don’t have nets. I said, “but there are pictures of the nets on the website,” but he insisted that there are no nets for those beds. When scrubbing the RV I found the nets under the mattresses. The guy also told us the wrong amperage for the RV. Their own employees don’t even seem to know what’s going on with the rentals. The RV shook violently and squeaked very loudly for the entire trip. The jacks on the RV weren’t working properly and so we couldn’t level it out and we leaned terribly to one side at the camp. We were not able to use the shower at all because the shower head was clogged and only had a few working holes on it. We had to use the showers and toilets at the resort. And now for the absolute worst part: the air conditioning went out during our first day of the trip. It was 109° in the desert and we had no air conditioning with 6 people on board for 16 hours. We had to fix the a/c ourselves, per the rental company, which took two hours from our day to troubleshoot and repair, not including the 42 minutes on hold before the first call was dropped while we were still holding. 42 minutes of waiting on them to answer and then they hung up on us before we even spoke. The wiring harness for the air was disconnected because of how rough the ride is. The violent shaking while driving is literally making the wires and trim fall off. Then on the way back home the air went out again. We had to pull over and fix it as soon as we found a place to stop. In the middle of the desert there are very few places to stop, so we rode without air in the dead of summer. Again, we were driving through the Nevada desert and this time it was 114° outside, with no air conditioning. The kids got sick from the heat and we had to cool them off with ice packs from our cooler because the freezer doesn’t get cold enough to freeze anything. I had family fly in from 2000 miles away to make this special trip with us and I was so embarrassed by the condition of this RV. Renters, please be forewarned that they do not really clean these RV’s and you are either going to have to do it yourself or travel in the filth of others, and that the general condition of the RV is something akin to an hourly motel. You will be uncomfortably hot and you will be responsible for the maintenance on the RV when things go wrong — and they will go wrong. For $2500+, I expected better. The state of this RV is just downright unacceptable. Upon return they did credit us a small amount back because of all of the above, but it was too little and too late. Never again.

Review №2

2024-06-30 23:32:21

We just rented a beautiful basically brand new RV. The staff was amazing and thorough. When we made the return they Rebecca was so kind and made the whole process easy. Will definitely be back probably sooner than later. Thanks El Monte RV

Review №3

2024-06-21 04:11:17

We rented a large class C and loved it! Did the reservation online, and pick up was pretty quick. Rv was a newer model, clean, and comfortable. Pricing was pretty good too. Will definitely be back.

Review №4

2024-04-27 03:56:31

We had a very good experience with our RV from El Monte. We had it rented from their other company “Mighty Campers”, which use the older models. We would go with El Monte again because of the good service and reasonable price but would probably rent it from El Monte directly because the RV had some minor issues. If you want to have a great experience with the newest models just go with El Monte directly. Anyway it was great with our RV as well!

Review №5

2024-05-21 04:35:30

We are currently traveling in one of these vehicles. The vehicle initially had no defects during the visual inspection. But then it started... The maintenance symbol looked up. Then the symbol for the lane departure warning system... Every time the vehicle is switched on there is an annoying beep that indicates that the systems that are not active when driving on slopes. Every now and then the red message brake even though the brakes were completely released. When reversing there is a big message saying that an update is needed etc. When the black water tank is emptied, it is only half empty according to the display and even the TV needed an update. For me - my last El Monte.

Review №6

2024-06-05 18:11:49

Best experience ever. We really enjoy rv trips and El monte is always our go-to option. We will come back.

Review №7

2022-08-22 16:46:08

We have just finished our first motorhome vacation and we could not be happier with our choice to rent from El Monte at Santa Fe Springs. Alonso was so patient with us from the outset when we needed to see all the RV door sizes to accommodate our disabled daughter. Picking up the RV was very straightforward and again, Alonso was a gem. He gave us great instructions and then answered all of our newbie questions and facilitated an otherwise stressful experience. Returning the vehicle after a week exploring the beautiful state of California was just as easy with Richard handling the inspection and return with a friendly and professional manner that just ended our whole experience on such a high note. Thanks so much El Monte! Can’t wait for our next motorhome rental holiday.

Review №8

2021-11-22 21:09:20

Andrea was excellent! She got us out quickly so didn’t waste vacation time in rental office. She provided very thorough details and the whole team did a great job providing a clean RV to use for the week. They help with any questions or concerns you may have. Will definitely use them again. Malibu RV is only 45 miles away!

Review №9

2024-06-12 21:00:50

I wouldn’t rent an RV from this crooked place if it were the only rental place on earth. Terrible customer service! We rented an RV to move my friend to Texas. Twenty-six miles west of Dallas the transmission started slipping. Forty-six miles east of Dallas a truck sheared off the passenger side mirror. We finally got to our destination and called El Monte RV rental in McKinney, Texas to let them know the RV was undrivable. They wanted us to drive it seventy miles from our location! We said no! They came to pick it up and told us it would be three weeks before we would get it back to drive back to California. We couldn’t wait so they charged us five thousand dollars to leave it in McKinney.Warning, Do not rent from this company!

Review №10

2022-10-08 20:36:22

Very pleased with the service - will book with El Monte again. We did 2 weeks in a largest C class variant with slide outs. For a group of 4 adults it was a perfect fit. Probably the best way to experience the great American outdoors. We had a few technical issues with power steering leaving us stranded on Walmart’s parking lot in Cedar City and that would be 3 stars but the way El Monte sorted that out including the replacement vehicle, bring it back to 5 stars thanks to stellar customer service (thanks to Andrea from LA office). Once you rent your RV, make sure to see Sequoia, Yosemite and Zion parks 👌🏼

Review №11

2019-04-28 19:01:23

Very good service, all went smooth and quick.We had not been given a dump hose but we just had to phone and they said they would refund us if we bought one, and so they did.The vehicle functioned perfectly for the whole duration. It is powerful enough to go uphill and overtake on the motor way.When returning the vehicle, Nancy was very kind and helpful, explaining every aspect of the returning process. We recommend El Monte RV. Our road trip and everything has been great, from start to finish.

Review №12

2023-04-07 22:53:20

This has to be one of the worst companies I have dealt with. I went with them because they are national and promote the use of the latest RV models. In that I hoped the chances for our vacation were not impacted by maintenance issues, that was not the case here. For a 4 day rental we went through 3 RVs with the last one having to be fixed (attempted) on-site at the beach. Front desk support/reservation was horrid, she was rude and left us stranded with the 3rd unit. As a result we cut our vacation returned the unit and demanded to speak to management which she had lied about them not being present. We received a refund of course due to their disgraceful performance but what good is that when you have to tell your kids everything is cancelled. We were advised this would be addressed, and of course it never was. They like to pretend they will do something as Im sure they will with this review just to save face but theyre all liars as Ive experienced all the way up to the CEO who never responded. We had broken down units with water leaking into the living quarters and battery compartment, no water, broken down equipment, sharp nails sticking out of the kids bunk beds and the list goes on. We followed their service teams steps and they even forwarded the issues back to them but no one bothered. Im glad we stayed local, had we done a long trip we would have been stranded with the rude support girl hanging up the phone on us without any help options.

Review №13

2024-06-08 16:12:24

We had a great experience with El Monte RV. Rebecca helped us with the check-in/out process and was very thorough in explaining all the in’s and outs of the RV. This was our second time renting from El Monte will definitely be renting from them again.

Review №14

2024-03-31 02:30:56

Rented an RV last November (forgot to write a review). Got the rv with unlimited kms through a 3rd party. Took it across the country and back. Everything worked well and the vehicle held up with 2 adults and 3 kids. Was an awesome trip and the staff were extremely helpful. We did have a blind fail early in the trip. I was worried they would charge us for it but they were totally understanding. I would 100 percent recommend these guys.

Review №15

2020-04-28 12:31:31

As our first time renting an RV we didnt really have any idea what to expect. The whole process was very easy and everything was explained very well. We got the 28 RV and it was great, spent over 3000 miles in it over 3 weeks. Was easy on the road and had everything we needed. Would definitely rent from El Monte LA again and hopefully will in the future.

Review №16

2021-12-26 23:14:35

It was the best experience ever in my life! We are so thankful to El Monte for such an amazing trip! We are so glad that Stephanie and Pascual assisted us, they were so kind and nice to us!

Review №17

2021-05-16 12:53:21

I rented an RV Motorhome from El Monte RV for almost 3 weeks. Bryanna or Brianna was helpful, thorough and just an overall amazing person. The service reps were also very helpful as well. Im became known as the Event Planner on wheels. LoL I rented a 2022 Sunseeker Forest River Class C Motorhome. Great vehicle small restroom. Overall no problems with it besides returning it back the battery died the generator wouldnt turn on. Troy the rental manager went above and beyond for me. So grateful for his sincerity, understanding and support. He made my RV rental experience magical. Thank you to the whole El Monte RV team. You guys rock!

Review №18

2021-10-19 00:58:14

This will be a detailed review, as I (family of 3) have rented RVs in the U.S. 5 times to date. Three of those rentals were from El Monte in Santa Fe Springs (LA), while the others were from a Cruise America affiliate in Oceanside.Tents are great, but RV camping is also great and convenient fun when you need temperature control and reliable combination of travel mobility, room & board and a sense of home for your family and/or pets. They are much more fun and easy to drive than they often appear.The largest we rented was a 32-footer model from Cruise America (Oceanside). What a comfort and joy that was!This time, we rented a 27´model w/slide-outs from El Monte for a 3-week journey from SD to Alabama in the Deep South. Nice exterior. Nice interior w/problems. We made the best of it!We took pictures of the outer and inner of RV, as usual...but will also check radio function next time. I have to say, though...Team El Monte should actually do these checks themselves before their customers rent out! To that, we had to wait much longer on pick-up day to get our RV serviced for some repairs we spotted while inspecting. Like someone in the reviews mentioned before, there were issues with construction quality from unstable microwave/shelving to unsightly and loose staples holding the walls together. Not to forget, wobbly table, unbearably heat at the driver/passenger leg consoles; and lack of basic amenities (e.g., netting to keep items in cupboards from shifting during drive).I do not remember ever having to scream and yell above such loud clanging, chugging and growling of the house and motor of the RV. There was also a non-operating radio with contact problems. Bluetooth and stereo failure could not help with this noise. Thats 3-weeks of no audio! My husband had written them twice during the first couple of days of our trip concerning this and – you guessed it – NO RESPONSE! They did not even reimburse us for this value, either. Cruise America Oceanside, here we come (next time)!We spent well over $7,000 on this item, not including the petrol. Part of that sum was the security deposit of $1,000 that was EXTREMELY hard to get back from them. They were supposed to do that after positive inspection and return of vehicle. Long story short, there was a game of phone tag for the duration of two weeks! Messages were left and calls were made. No response from El Monte or their stay-at-home team. Not until I had my bank step in, that is. Why have they allowed themselves to get so bad? My god, don’t give up. Do better.Confusing to me is that they had a sticker sign inside of the mobile home that stated it was for sale. I really love RV life, but paying over 60,000 USD for her would be overpriced, in my humble opinion. Try knocking off 11,000 buckaroos. So many repairs are needed.Nonetheless, we went and came back home without a single accident report, as usual. It was inspected and Richard took care of us in the end. He was nice. The way it should be.Times are tough, but remain friendly, El Monte. The disdainful, critical glare of desk-prone personnel was hard to ignore, as giddy and anticipating vacationers finish their rental process.Every single time we have rented from El Monte, there is at least one person that works there who has spoken/acted in a way that is cringingly unprofessional. The very first time we rented there, one of their guys had to obnoxiously remark how I am not German, after learning that, in spite of the instructional manual in our packet only being available in German (my husband and daughter are German citizens), I read and speak fluent German; so that was O.K. We were on vacation from Germany to San Diego at that time and had rented through a travel agency in Germany. It was such a strange thing to say...unprofessional and unnecessary.Der Manager von indischer Herkunft, der Deutsch gesprochen hat war auch nett u. professionell. Dafür vielen Dank!

Review №19

2021-12-14 16:38:20

I use EL Monte Rv for sports events, Road trips, it just like you travel with your home😁 always had a good time✌️！Awesome customer service!Great new RV and supr easy online reservations. ROAD TRIP BEST & ONLY CHOICE.

Review №20

2017-05-17 23:10:34

We have just returned from a 3 week road trip in an El Monte 31ft RV and have had the best experience. We thought the pick up of the vehicle was no fuss. The video was full of information and the young lady went over everything with us again.The vehicle didnt miss a beat, and we drove up amd down some very steep mountain roads. We drove 2900 miles and loved every minute.Dropping the RV back was also quick which allowed us to enjoy our last day in LA.This is our second hire through El Monte and we would definitely recommend them.

Review №21

2022-09-03 16:38:10

We had a great honeymoon in our RV, rented with El Monte Los Angeles. When we arrived they had a special decoration because the staff knew we were on honeymoon. The staff was very friendly and when we had to call roadsupport the ladies and gentlemen on the phone were very helpful. We would very recommend to rent a RV with El Monte!

Review №22

2018-10-29 18:00:49

Amazing 1st Time experience All around! From pick up to Delivery. Carol Yzquierdo was very helpful with the Reservation and providing great insight to a 1st time renter like myself. She even showed me the unit a few days prior to me picking it up, she provided great customer service. I will be contacting her directly for a future rentals. I also shared her information with all my friends & family. Receptionist was very helpful & welcoming. Estephanie was great with clear explanation of contract and process. She shared some great tips & provided an overall great experience. At time of return, return was smooth and quick. The Office Manager closed out my contract and was very courteous and also provided to the great overall experience. I could see why this place has been rated as the #1 RV Sales & Rental place. If I were ever to purchase one of these units, THIS will be the place to go!Thank You very much! El Monte RV Rentals (Santa Fe Springs) for making my 1st time experience a memorable one!

Review №23

2022-05-14 17:44:30

When we arrived at the rental we were immediately greeted in a friendly manner. We had small problems with our credit card with which we were very helped by the staff. Andrea is a very nice and helpful employee. We would always come back here to book a camper. :)

Review №24

2024-03-12 20:48:52

Overcharge and under service . No notice of a security deposit when quoted apon arrival demand a $1500 usd dollar deposit . Van leaking PROPANE overnight into the cabin had to return to point of sale the following day to have a regulator replaced. Contract states two changes of return location available however company would not allow this and charged $596 usd for return, over the the phone M from reservations decided to YELL at me and over the top of me demanding why would we book one location and change it and also why were we changing it !!Apon return El Monte Sante Fe Springs took the full amount of payment (900+ dollars) from our bank when we specifically requested them to take it from the security deposit to which they agreed, leaving us without funds in another country and THEN they refused to provide a receipt of release of the deposit - saying it’s done and it’s “the system” and that they don’t provide release confirmation - we only knew they took all our money because we checked our account at the counter - we were NOT told they did this . Receipt from awl Monte after payment states deposit STILL on hold and bank advice they have not received a “voucher” from El Monte . El Monte refuse to provide a receipt release of the funds . Manager S rude and sassy and not interested in the money taken from the account nor has any customer service skills . General Manager PD “not here today, no details for him given .To be clear we requested and they confirmed the funds of $596 would be taken from the DEPOSIT NOT THE BANK !!! Two and a half hours later still waiting for some form of receipt for release of deposit .

Review №25

2021-12-29 19:41:17

We rented the RV for a trip to Mexico. Daisy, one of the agents at El Monte, organized our documents and handed out the RV. Everything went smoothly and so did the return. We were very happy with the car and had no difficulties during the three weeks of traveling.

Review №26

2022-09-12 17:49:40

Stephanie was awesome!! Her customer service is great!!! Loved the RV and had an awesome trip!! Highly recommend them!

Review №27

2021-09-27 16:40:32

We had a wonderful vacation with El Monte RV. The counter desk person, Andrea was very nice. The vehicle was very nice and clean. We definitely want to come back. Thank you El Monte.

Review №28

2023-02-25 20:48:48

It’s our first RV trip, we rented a small Class C 4 nights for Joshua Tree and Salton Sea. It’s an amazing trip with our pets, thank you all stuffs in El Monte RV Rentals, thank Andrea very much!I would rent a RV and introduce to my friends again in El Monte RV Rentals!We rented 2 Class C Motorhomes again with my friends who was first time RV trip during Feb 11 to 23. We traveled California, Nevada, Arizona and Utah. It’s an amazing RV trip, and we got lots of assistance from El Monte Road Assistance. Thank you: Alonzo, Estephanie, Rebecca and Richard!I would be back and introduce more friends again!

Review №29

2021-12-05 19:27:03

We would do it again in a heartbeat. The pick up and return were a breeze with very friendly staff. Though we have a few small hiccups, we have no major problems with the RV. Also to mention that the hotline was of great help. The guy Carlos who helped us kept following up with us until our issue is resolved. We will definitely be back and won’t hesitate to go with El Monte again. Kudos and keep it up to both El Monte and the hotline staff. Thanks for making our 4-week vacation an unforgettable one.

Review №30

2022-11-28 00:32:31

Had a great experience with El Monte RV. Stephanie, Miguel, Andrea and the rest of the staff, my family and I thank you for making our Thanksgiving a memorable one! Heres a picture of my Dutch oven turkey, enjoy!

Review №31

2023-10-09 15:31:31

2023This is the 7th time renting from El Monte RV in SFS. All in all is was another excellent experience. Robert Ruiz our booking agent was knowledgeable, a seasoned pro and a delight to work with. This time we rented a Class A vs. a Class C. We requested several times a 30 DS and instead we got a 32’. This 32’ rig must have been at the Burning Man event because even though the unit was cleaned it was not clean especially inside. We cleaned it as best we could to make it livable for the four days. The Black/Gray tank hose was short and it did not have the elbow end to secure itself to the full hook up drain, see attached. We were with our church group and one of our members had an extra one. This RV was a 2024 with 4,600 miles on it and you would have thought it was a five year old RV. This Forrest River rig had the new Ford V8 with the six speed transmission vs. the V10 and five speed transmission. What a huge improvement. It was smooth and powerful. We had a convoy of four of us out of the 13 rigs going to Big Bear and our rig outperformed the other two in our group with smaller RV’s with the V10. I hope they will give us some consideration for our annual outing next October. We returned the rig much-much cleaner inside than what we received.Steve and Barbara Komorous2022I walked in to book a Large Class C for October and was met by Pamela Overstreet. She could have not been any nicer, informative, thorough, professional, helpful and accommodating. Pamela took the extra time to walk me out to their lot and show me a similar unit. The finishing touch was how she took her highlighter and pen and walked through the contract so that everything was perfectly explained and key areas highlighted. This level of customer service is a lost art today. Pamela is a shining star and face for El Monte RV. Bravo!!!Thank you Pamela and God Bless you.Steve and Barbara Komorous

Review №32

2024-01-02 20:01:09

Amazing experience. Clean RV and amazing service for great prices! Rebecca was very helpful and had outstanding customer service. 10/10 would recommend and come back for my next vacation.

Review №33

2021-07-09 18:27:42

I rented a 32 ft Class C for 9 days. Every step of the process was seamless and a wonderful experience. I actually wanted to start a day earlier and the entire El Monte RV’s staff were fantastic to accommodate me and my family. The Sunseeker I received was top notch. Not only was it clean but contained all the storage space needed for our travel. This was the 3rd time renting from El Monte RV and will continue to go to them for my RV needs.

Review №34

2019-03-22 19:01:58

Was totally awesome time with motor home of El Monte RV rentals.I strongly recommend!Special thanks to Daisy, she was very kind and friendly and treated us well!We are definitely lucky to meet u, Daisy! See ya again!

Review №35

2022-07-11 22:47:53

UPDATE:Well it has gotten even worse they had redeemed themselves by getting me dimensions!Today I lost all power steering after hitting a small pot hole on HWY 40. They told me i was responsible for repairs! Then back peddled and said its been an issue! Its a 2022 RV with 18000 miles on it should still be under factory warrenty! The 800 road side service left me sitting along side the FWY all day! We had to get our own towing! I still dont know if Im getting another RV or this one is getting fixed!So far not impressed! This whole process has been a nightmare! This girl on the phone today when I called to make the pickup appt for my RV was not at all comforting at easing my mind about the process! I needed some specific answers as to size of storage unit under the RV and was told they do not have that even though they are on site, and could get it for me! Reservations said they would have the info. She said that I could come to the lot and look at the outside if I want! I was also told no one can go inside and show me how things work! I need to look at a youtube video online! Will update my review once I have the RV and hopefully get to my destination.

Review №36

2021-07-02 19:39:17

Horrible experience for my family so far. The RV we had reserved was not working correctly so they moved us to a older model day of. Now 1 day into the trip the bathroom ain’t working, called El Monte RV and they were very rude to us. Bottom line will never rent from El Monte RV again. That’s cause the reservations are under my mom’s name, and we been trying to call this number you gave us but no one is answering🤨 here is all the proof. You guy’s can get the info from the serial number on RV bumper.Update: El Monte RV made good on their promise to make things right as much as possible.🤙 7/2/21

Review №37

2024-05-21 19:47:05

My experience was amazing for my first time, the staff was extremely helpful for my first Rental highly recommended!

Review №38

2019-04-17 02:20:53

I have been to El Monte on three separate occasions over the past few months. They are great, very organized and have awesome, well maintained motor homes for your vacation. Nancy at the front check-in is very friendly, explains all policies throughly and gets your pumped up for your trip. Highly recommend!

Review №39

2022-04-18 20:38:12

El Monte RV was the best experience! RV was very clean and ready to go as soon as we arrived. Highly recommend, you won’t be disappointed.

Review №40

2022-04-26 19:22:47

Going camping 🏕? Once you rent from El Monte RV, those days of ruffing it are long gone. New RV’s, top notch equipment. Totally sanitized the whole inside of your RV before your pick up. Easy online reservation service. After your online reservation is made, call a day before your scheduled pick up and give your confirmation info, they will let you know what all you need and when to pick up. Just that easy. Everyone at the front desk is great. Also, they have YouTube instructional videos even if you are a first time RV‘er and renter. Easy to drive and easy to maneuver.

Review №41

2023-09-05 16:28:12

I write about my experience that is specifically with the RV I rented. We rented an medium size class C RV to go to Burningman. We had trouble with the reservation. Our reservation suddenly disappeared online. We had to call a few times to make sure we still have our reservation. Same thing happened with the pick up appointment. It took almost 2 hours to pick up the truck. Really not efficient specially that you make pick up appointment. And my question is why dont you make appointments for returning? The suspension was not in good condition that is really bad specially that when you rent an RV prolly you are probably not going on highways the whole time. Because if it handling was really impacted. If you are a newish driver like my partner it would be challenging. RV HAD SO MANY ROACHES. We did not get any warning or anything about them. Had to buy poison and traps. The locks on the storage around were flimsy. One completely fell apart and the other one I was able to put back together. The heater didnt work one night. We reached out because it was so cold. They responded in the morning. They told us to buy a blanket and keep the recipt and they did refund that. Friendly staff in general. I really dont appreciate that if you pay for a service agead of time its so cheaper. Like if you pay for dumping your black water when you return its $25 and if not its going to be $75. $75 for just dumping black water? Are you turning it into gold or something? $950 for Burningman cleaning?! And $1500 if we buy the service when we come back?! A self wash somewhere or people who do it in Reno did it for us for $300 including tip. I would prefer to pay that to El Monte RV if they werent as greedy and pushy. Also there was this negative vibe about people who are renting RVs to go to Burningman. I dont understand it. Its business coming to you and you are charging good prices for the services and fees, whats the complain about?All in all didnt have a bad experience but definitely could have been nicer, more efficient and more comfortable.

Review №42

2018-06-05 20:14:02

Rented our first RV for Memorial Weekend. We were helped by Matt.He was very helpful and made the process a breeze.Would definitely rent from him again.

Review №43

2023-07-24 01:17:01

After a rather lengthy process (emailing back/forth took up to 2 days to get a reply from Sales) of booking directly at the company:Service according to price .This is a high end service where communication is excellent and contributes to good customer satisfaction if you are willing to pay this amount .Intake is efficient and informative.Check lut process very smooth and efficient.You rent nearly new equipment (which does not mean it will be totally hassle free but they solve it).Room for improvement :more flexible office hours. They close at 16:30 at the LA branch and no communication with them after that.

Review №44

2021-12-09 20:35:09

The folks at El Monte we’re extremely helpful with getting us on the road and driving, even for first time RV’ers. I would highly recommend them. The RV was extremely clean and new model.

Review №45

2019-02-16 05:50:00

Excellent, we got there to do the Check-in and because we didnt speak English very well we had trouble understanding the agreements that we signed. They were really nice to us and Joella helped us trough everything. I would recommend 100%.

Review №46

2023-03-02 09:08:13

Absolutely recommended!I found them through a blog and contacted them before booking, for some clarification about their vehicles and their insurance coverage.They always answered me, with professionalism and availability, providing me with clear documents and informations.I then booked an RV for 23 nights, for a tour of the Southwest USA. We were assigned a Ford 23 and the guy who served us, in L.A. (Santa Fe Springs, CA), explained very well all the operation of his internal systems.The RV turned out to be a great vehicle, very easy to drive (the rear camera was perfect when parking) and spacious inside (if you are two). During the whole trip, he never gave us a problem: engine, tires, plants, everything was perfect; we never lost time.The only drawback: the pipe they gave us to fill the water tank was punctured and we could not use it, we managed gradually with the pipes of the campsites.Lastly, the return in Dublin (CA) was rather quick; we were careful not to damage it and return it as clean as possible, but we did not have any problems with the staff. Very kind.When we return to the USA we will definitely use El Monte.

Review №47

2021-11-17 21:39:10

Great experience, modern vehicle no trouble with the return and no hidden or extra charges. Just be extra careful with it. Found a little hard to dump water, better instructions on how to do it would be helpful.

Review №48

2022-09-06 17:26:15

Great experience with Daisy when picking up and Alonso and Stephanie when returning. Great vehicle, no problems at all!Will come back!

Review №49

2020-01-03 19:41:21

Wowww was great!!!!!! If you want to rent and return is only to this location!!! The customer service are perfect... special thanks for the king ’farhad’ I really like him...! Thank you so much 😘😘😘

Review №50

2022-11-10 16:13:47

The staff at El Monte RV at both the Ferndale Wa. and the Santa Fe Springs Ca. locations were a delight to deal with.Especially Richard in Santa Fe and Kathrin in Ferndale!Both Richard and Kathrin went above and beyond to make sure I was comfortable and had all I needed for our amazing trip down the West Coast.The 31’ SunSeeker Motorhome was exceptionally, clean, in great condition and just perfect. Again Richard & Kathrin went out of their way to make sure we had the very best experience!My family cannot thank you both enough!

Review №51

2020-09-28 18:48:25

Great staff at the reception, great RV and experience on the first time rental here.But their insurance coverage they offer there is a joke... Knowing accident can happen.. a minor scratch on the back, no broken parts, they quote $550 to fix...😱,. Cost more the the RV rental trip... Try to talk to the Manager for some ride off... No, no, no...

Review №52

2021-12-20 19:31:10

Ive rented from el monte multiple time and everytime the custome service is excellent and treat you very well from the time you walk in the doors. The rv are always clean and never any complaints

Review №53

2022-11-22 01:51:32

We were super pleased and impressed with the overall experience in doing business with El Monte RV!! The entire staff was friendly, knowledgeable and personable! Rebecca, Andrea and Estephani were so nice and made the entire process, from beginning to end, a pleasant, easy and convenient experience! Im terrible with names, so Im not sure which gal was which, but I made sure to get their names because I needed to mention them by name for their outstanding customer service. We explained our plans, number of our party and perfect recommendations were made to make sure we were comfortable, confident and ready to hit the road! It was like borrowing an RV from family, without the stress! Lol. We will definitely be back if our travel plans call for road travel again! And of course, well be recommending El Monte RV to friends and family! The coach was impeccably clean and Id swear were the only people to have ever used it! The return process was just as smooth and fast. Great job everyone!! And thank you!

Review №54

2017-09-26 14:59:41

Great experience! Staff are friendly and helpful, second time renting from them and both timesIt has been great! Cant wait to do it again!

Review №55

2021-10-01 18:22:52

We had a wonderful trip! RV was so comfortable and cosy! El Monte RV you are the best!👏🏻👏🏻👍🏻👍🏻👍🏻 I will advise your company to all my friends!!!

Review №56

2023-07-15 19:24:14

The camper had some signs of being used but was overall a nice RV in witch we had a great vacation. But the people working there was extremely slow, ineffective and sometimes even rude. Therefore they only get the two stars, even though we had a great vacation, because of the fact that it mostly was because of ourselves.

Review №57

2023-05-23 18:16:17

El Monte Rents was wonderful to work with. They made the whole process so easy and fast and provided great service for our first time renting an RV. This made our trip 100% easier and stress free!

Review №58

2023-07-15 20:11:32

Horrible place, horrible service, just dont even consider themWould never recommend this place to anyone even though the RV itself was okay.When we arrived to Pick up our RV the staff was rude, inefficient and slow. We had already paid for everything and we only needed to get our Keys and get introduced to the RV, but that process took 3 hours!Driving the RV was great, although we Got a dent on the side of RV, but we hoped that the process of getting this incident fixed with the Company and insurance wouldn’t be too hard.When we returned the RV we Got it screened immediatily and went into the Office to get the last paperwork fixed. The ONLY lady who could help us with returning it in the store Said that she would be over and help us “in just a minute” (There were several other people at work at the same time, but apparently They couldn’t help us)The lady Then proceeded to go over and speak on the phone with someone in what seemed like forever. We tried to make the secretary go get her so we could get help, but she also kept saying “she’s probably done talking real soon”. This happened twice. When the lady was finally done talking on the phone, instead of going over to us, who had waited almost 30 min. By this point, she went over to the check-in counter!!She went over to two customers at the check-in who had arrived a few minutes earlier, and started the process of helping Them, when we had stood at the counter for 30 min. Longer than Them.When asked why she was helping Them instead of us, who had waited for so Long at this point, and also needed to catch a flight she responded “just a moment sir”At this point we Said that we couldnt handle this incompetence and lousiness anymore and left the stuff we had rented from them at the counter and Said They could contact us about the paperworkHorrible place, horrible service, dont even consider them

Review №59

2018-11-10 16:37:32

We had a wonderful trip traveling in our El Monte RV. The staff were so friendly and were very assisting. Thank Nancy for your help! You’re awesome!

Review №60

2024-01-06 16:59:35

RV was new, clean and easy to use! Process and team at El Monte RV were amazing.

Review №61

2022-10-11 17:55:32

Marrissa was great helping us trying to find the perfect RV for our first RV experience. It was a last minute trip and we were able to book and leave with an TV within 24 hours. We are hooked and will definitely rent an RV next year.

Review №62

2022-11-14 18:39:54

Very great experience… Stephanie and Richard are very helpful and informative… they went above and beyond to make our experience awesome… we will definitely be back soon

Review №63

2021-08-28 21:02:27

The overall Experience was great. Brenda in the front office was professional and helpful, Richard gave a great and thorough inspection and walk through of the RV upon pick up. Only issue with the RV is the awning was removed, might have been damaged from previous renter. We will consider renting again from El Monte RV, family had a great time on and off the road.

Review №64

2021-07-31 18:55:01

Trio is very nice，helped me a lot.The motorhome looks like brand new，the trip was amazing.Thanks for Daisy，too.

Review №65

2022-10-31 17:28:28

Renting from El Monte RV was a breeze to say the least. I had a very wonderful experience with the rental process and with the RV itself. We had a blast on our trip to Glamis and the RV made for a very comfortable experience. There was a small issue with the kitchen sink being clogged so the water wouldnt go down but nothing that was gonna keep us from having a good time. Thanks El Monte RV’s for letting us enjoy some camping in style and comfort!!

Review №66

2022-08-07 18:51:42

Great service from the whole team! We had a very nice almost new camper.

Review №67

2022-11-13 18:42:38

This is our first experience renting with El Monte RV. Rebbecca and Andrea were friendly, speedy and super helpful. On our return, Miguel took in our vehicle in a quick and friendly manner. Will definitely be renting again!

Review №68

2022-04-21 16:09:28

Vehicle was in outstanding state, very clean and everything like new. Had to call for support once for help starting the pilot light on the oven and the staff was incredibly helpful (in retrospect in was our fault that we hadn’t followed the provided instructions, but the agent was incredibly patient and professional). Drop off was quick and painless.

Review №69

2021-07-19 19:11:38

Excellent customer service, very clean RV, everything was functional and working, very friendly service, affordable cost!!! Love love love!!! Would absolutely use again!

Review №70

2022-01-05 17:36:32

I recently rented a Class A Motorhome and the service I received from Daniel at the SFS location was incredible! I would also like to note that I had to call roadside assistance for a furnace issue while in the middle of nowhere and it was COLD, I spoke to Carlos a few times, he was great as well! He problem solved my issue quickly and followed up with call to make sure the fix was still working.Remember, you can tell the integrity of a company by how they take care of a problem and not when things are super smooth.Upon returning my RV, the person that greeted and inspected the RV was also top notch (sorry, forgot his name, but he was just genuinely a nice human). I proceeded to the office to receive my security deposit credit, and as I walked in, Daniel was already well versed that I did have a furnace issue and asked for the details. In todays world, this is not common practice but should be!Thank you for the great experience I had with renting this RV. I will be renting again soon. Happy New Year to everyone at El Monte RV and to everyone that reads this review.

Review №71

2023-06-26 18:48:40

We rented a motorhome class C and ran more than 3000 miles. Veichle brand new and everything was perfect. Great experience and professionality. Excellent value for money, highly recommended.

Review №72

2019-03-27 14:58:09

I have had nothing but great experiences when I Rent from El Monte RV they have a great staff Nancy and Stephanie are very experience And will walk you through the process step-by-stepI will definitely rent again

Review №73

2022-06-13 13:00:55

We rented the RV for 8 days and everything was perfect. Renting and returning with no problems at all. Andrea was very nice and helpful and answered all our questions in a friendly way.Years ago we rented at Cruise America but we will defenetly come back to El Monte RV.

Review №74

2022-10-31 17:34:46

Year 2022.. another successful trip! Kids always look forward to our October trip. El Monte RV is THE ONLY WAY TO GO!!!….My family and I go on a yearly trip to the desert. Typically, we stay in my sister’s trailer with her family but this year we decided it’d be a fun experience for our little family of 4 if we rented an RV. After searching for the best rates and service, I decided to book with El Monte RV in Santa Fe Springs. We’re sonhappy that we did!! Our drive to the desert was great!!! The kids enjoyed it!! We definitely made memories while on this trip. And, fortunately, we did rent!!! A friend of our decided to rent their RV from someone on RV Share and it overheated on the way back from Baker. If we didn’t rent from El Monte RV, we wouldn’t have been able to pick up our friends on the side of the 15 fwy and take them back to Orange County safely!!Thank you El Monte RV! See you on our next camping trip!!!Vanessa and family

Review №75

2019-02-01 04:56:07

We recently rented an RV from El Monte RV Rentals, and I cannot say enough about what a great job they did. They have been repairing my RV for several years, and have always done wonderful work. Special mention goes to Oscar, David, and Louie in the repair department. And for rentals, you will not find nicer and kinder people than Nancy (rental manager), and her team, including Gina, Tim, and Daisy. Everything was handled with great care and with a strong attention to making sure we had everything we needed. I seriously recommend El Monte RV in Santa Fe Springs to anyone needing repairs or rentals. You will not be disappointed! C. Taylor

Review №76

2021-09-02 01:53:16

We were making a trip back east and read the reviews for the El Monte RV Santa Fe Springs team of their helpfulness to customers. This was an underestimate they were truly amazing! They were helpful right the minute we walked in the door they reached out to find out our concerns, wants and needs and they set us up with an amazing RV of which my family had wonderful time and experience. We highly recommend this group for your RV travel needs… Thank you El Monte RV Santa Fe Springs!-E.J

Review №77

2021-09-11 16:45:57

Our experience at El Monte RV was perfect. Troy took care of us so nicely that we felt very welcome and all was made easy. The RV was comfortable, clean, easy to use and all equipment was working properly. Would definitely rent again!

Review №78

2022-04-16 21:08:31

Staff was very helpful! Everything was wonderful, everything worked and our trip was a blast. The engine was magnificent making the drive easy! Daisy and Rebecca were so kind and helpful. All the RVs are new and clean. 5/5 would recommend if you wanna travel in a motorhome! We will come back.

Review №79

2022-09-27 18:49:36

Friendly service. Special thanks to Daisy who checked us out 3 weeks ago and checked us in today with a big smile

Review №80

2022-11-09 19:43:56

This was the best experience ever! Our RV was the best RV we have ever driven! Andrea helped us out and took care of the whole process smoothly. I highly recommend EL Monte RV! Safe driving!

Review №81

2022-08-11 00:32:00

Check out/Check in went smooth. Went to counter to get paperwork and the system was down. Told that my $1000 deposit would be processed on Monday 7/25/2022. I knew it would he a 7-10 days process. Contacted El Monte office on or about 8/4/2022 about my deposit via email, was informed that email would be forwarded to appropriate office. Must not be an appropriate office! As of today 8/10/2022 Im still waiting! Been calling off and on this week, getting different answers. Yesterday day I was finally told my refund wasnt processed! What! Why! Well I dont know what happened. Of course you dont, it my money. She said she would contact appropriate person. Must be invisible! Called today and I was told that yes he see that nothing has been done to refund me my $1000. I need my money!!! He said he would contact his management and call me tomorrow. Okay! But be warned that at the close of business 8/11/2022 I will contact my bank and dispute charges. I bet Ill get my money back the same day! Ive rented from El monte rv since 2020. Never again! Would of given a lower rating if wasnt for the Check out/Check in process. Lets do better! Customer service/phone service sucks.

Review №82

2020-06-14 18:34:57

Highly recommend renting with El Monte RV. We rented for the first time and drove across country. Simone, who helped us with our reservation was super helpful and kind. She was very quick to respond and helped us with everything before our rental. The RV was clean, safe and comfortable. The staff at El Monte LA are so helpful and It made our first cross country vacation perfect!! Thank you El Monte RV!! We can’t wait for our next trip with you.

Review №83

2018-04-06 04:07:03

I am absolutely amazed at the quality of customer service El Monte RV Rentals in Santa Fe Springs, CA gave us! Nancy and all the staff were so helpful, friendly, and all around great! The RV was in great condition. Definitely worth the price! My deposit was also returned promptly. The transaction and whole process was smooth and painless! Definitely will return!

Review №84

2019-02-28 23:53:18

We have been renting from El Monte RV out of Santa Fe Springs for over 25 years. The customer service is always courteous and professional. Nancy at the front desk always remembers us and gives us first class treatment. She is a pleasure to deal with. The class c rentals are well maintained and are newer models, usually less than 3 years old. We will definitely rent from them again.Keep up the good work!

Review №85

2022-12-29 18:52:55

Great experience, the drive was smooth and easy! Everyone was kind and the RV was in working order all around. Thank you to Bryanna, Alonzo and Pascual for the time and friendly service! Will definitely rent again.

Review №86

2021-10-20 17:17:32

This was wonderful. Customer service was great and camper was wonderful and clean. Would rent here again as soon as possible!

Review №87

2022-08-20 15:55:48

Had the best time with the RV and El Monte. Couldn’t recommend them highly enough for all of their support and advice. Both Las Vegas and Los Angeles staff were really helpful, and overall an unforgettable experience. Thank you.

Review №88

2021-10-01 18:28:56

That was super great experience!!! 10000 times cooler than renting at all other companies. Thank you so much!

Review №89

2021-11-17 20:54:08

Andrea & Richard in the Santa Fe Springs office were so helpful with our return. They helped make this a very pleasant experience. We loved our road trip in our El Monte RV. Would definitely rent from them again.

Review №90

2021-12-28 22:56:29

We had a great experience with El Monte RV! We rented a Class A family sleeper for 5 of us and we had plenty of room. RV gave no problems, was practically brand new. Estephanie and Rebecca were extremely helpful and understanding. Would definitely return for another RV rental!

Review №91

2021-05-26 03:52:24

I dont usually write reviews but our experience was exceptional. Our RV was like new, and a special thank you to Chris who went above and beyond in explaining everything to us (we were RV newbies) to ensure we had a great time. It was a pleasure to get out and about after this last crazy year. Would do it again without hesitation.

Review №92

2022-10-26 16:55:20

Great customer service! Awesome RV’s! Definitely returning customer!

Review №93

2019-04-08 17:25:52

Just wrapped up our first weekend get away in a brand new 28FT RV and the family loved it! All the folks at El Monte RV were very friendly and courteous. Courtney and Nancy were very helpful and accommodating, as I requested a new RV and early pick up and both were able to deliver on these requests. The RV was brand new so it worked great, handled well, and was very roomy and comfy for all. Will definitely do it again and return to El Monte RV.

Review №94

2019-05-27 16:07:23

Being first time hirers we didn’t know what to expect, however the whole team went above and beyond to make sure we were comfortable and catered for.We ourselves had a few issues with our own credit cards which resulted in us having to spend some time on the phone to the bank. During this time Leslie, our host, was incredibly patient and understanding. She actually made a special effort to help and suggested things we could do to speed up the process.We continued to have issues with our bank which the manager Nancy was able to step in and solve. Being very knowledgeable she was efficiently able to move things forward for us.After sorting the paperwork Leslie took us outside and showed us around our RV, answering all the questions we fired at her putting our minds totally at ease.Just as we were pulling out there were a final few things we wanted to go over and were helped by one of the technicians Sebastian who was very well informed.Because of our issues we were at the depot far longer than we wanted to be, but everyone who looked after us was attentive and professional. We are now on the road and enjoying every moment. If I could give them 6 stars I would.

Review №95

2021-07-19 19:32:08

We had a very, very pleasant experience with our recent rental from El Monte Rv in Santa Fe Springs. Richard was so helpful and explained everything to us. I was worried about so much bcuz it was our first time in a 28 ft rental. Richard was polite, answered all questions and shared a lot of tips to help make thing easy. He quickly put my concerns at ease and I cannot say enough how polite and professional he is.From reserving on-line with Covid restrictions etc. and our drop-off, all the staff we spoke to and dealt with either on the phone or in person were so very helpful and informative.Our trip was comfy, the RV was very clean, in good operating conditionvand served our family of four very well.Again, from start to finish our experience was seamless and we enjoyed our trip very much. Courteous and Friendly staff, RV was in great shape.We definitely plan on returning soon and look forward to future rentals!!!

Review №96

2022-05-24 18:31:09

From renting the RV to leaving back home from camp, everything was perfect. Stephanie helped us out with the payment and was so nice, Rebecca was so kind and answered all my questions. We had a couple hiccups at the camp but we called the helpline. Wendy was so thorough and fixed our issues in minutes. 5/5

Review №97

2021-05-31 16:12:23

We went to pick up our RV and Stephanie was great. She explained very well everything we needed to know and answered all our questions. She has a joyful attitude and made our pick up experience easy. Also Pascual is the person that handed the keys and gave us a walk thru of the RV ....he is knowledgeable and also answered all our questions and he explained everything we needed to know. He also was friendly and because of his service and Stephanies we will definitely return for our next vacation!!!! Thank you guys!!! 😊

Review №98

2022-10-31 18:39:25

Stephanie and Rebecca were excellent in helping us out for our weekend trip to dummont they take care of you without a doubt! Highly recommended we always come to El Monte rv every year for our Halloween trips!! Thank you!!

Review №99

2023-07-15 22:10:22

Poor servise today, signed waiting list was completely looked over spent an hour before just walking outEdit 7/10 : I was able too satisfy issue with Robert R. Going forward on next experience this weekend7/15 Was able too complete agreement Im completely satisfied an understand this was a minor glitch, an is not a usual practice....

Review №100

2020-08-17 02:23:31

First time renting from El Monte RV after renting several times from another nation wide rental place. I always noticed the El Monte RV’s looked newer & cleaner than the competitors that I was in. First time went very well from phone reservation (Lynn was very helpful), to pickup & return. All very helpful, trying to get you on your way quickly. Will definitely go back.

Review №101

2021-07-22 17:51:02

We had a great experience on our trip. However the woman who checked us out was not very friendly. I’m fact rude and surly with us during the check out process. Going so far as to say even if we returned our RV in time IF there were not people to help us we would be charged late fees. Absurd. She definitely turned us off and made us not want to deal with her again. However all the others we dealt with were kind and helpful.

Review №102

2022-02-19 21:40:45

I shared the good experience my wife and I had at El Monte Rv rentals and was nicely surprised with a thank you reply from its management. They seem to be interested in what we have to say, and care about our satisfaction with their services. Kudos to El Monte RV Rentals and keep up the good work!

Review №103

2022-09-12 22:36:58

This was my first experience renting an RV and it was so fun and easy!!!-from our agent Stephanie (who helped us on arrival and return) to Tangie who gave us all the info on the vehicle and took the time to explain everything, to Ruben who helped us on return - we felt very supported. The RV itself was very clean and new - Def recommend EL MONTE RV for your next adventure 😊🫶🏻Have fun

Review №104

2022-07-10 05:05:52

Lataniya (I hope I’m spelling her name right!) was so sweet and fun to work with. She walked me through every detail, thoroughly answered my questions and made me feel comfortable and confident as a first time RV driver! The RV itself was modern comfy clean and functional.

Review №105

2020-08-03 05:44:24

This review could have been a five star review if it weren’t for the disconnect between management and employees resulting in bad customer service. I loved the RV. I loved the instruction. And, my family had a great time in the rental. It was clean and well kept and very user friendly. In full disclosure. This was my first time renting an RV. We travelled with five persons... three were kids.The rental instructions ask you to call in on the morning of your rental for a pick up appointment. I did and the receptionist asked me to come in at 11AM instead of 1PM to 3PM... Cool. The associate that was helping us was obviously new but holding his own- very personable. BUT then the manager Chris) came out and berated the staff saying normal pick up time was 1PM and talking to the associate as though we ( the customers) were invisible or unimportant. Bad move. My advice- confer with your associates in private and address your customers direct. It’s customer service 101. Also, if you are training someone and checking to dot their i’s and cross their t’s then say hello to your Customers while you do it. Meaning, introduce yourself, and treat your associate as the person/ human that your company hired and not as an a servant.

Review №106

2021-08-14 23:48:51

El Monte RV is awesome to rent from. Tried outdoorsy, RV Share & another owner rental website and my own experience hasn’t been great with them. The owners do some things that El Monte RV would never do. Each time I’ve rented with them I’ve got a newer RV to rent and it was FABULOUS. The checkin people are wonderful and the check out people are FANTASTIC. The Santa Fe Springs location staff have great attitudes to make your vacation AWESOME!!!

Review №107

2021-10-06 21:01:08

Sales department: This is where my wife and I purchased our first RV ever. The process was excellent and easy. Weve been happy RVers ever since.Service Department: I was always hesitant in buying an RV because RVs in general need a lot of care and maintenance. Unfortunately I had to take in my RV a few times but this is where El Monte RV reaffirmed my confidence in owning my RV. I had the pleasure to have Keith Tuger as my service manager. Every visit, I would explain all my issues and concerns and Keith would note it all down. Soon after, he would provide me updates on quotes, condition of my RV, and what kind of work was done with what material. Hell even show me the parts that were taken out and save them for me. Instead of trying to nickel and dime me (just like how regular car dealerships operate), I find the work and parts very reasonable. Since I am a customer who returns for repairs and maintenance, Keith constantly helps me out with little discounts and extra help that he would not charge.Because of El Monte RV, my wife and I were welcomed into the RV world the right way and we plan to continue to do business with.

Review №108

2022-08-07 18:18:12

Had a great experience with renting at El Monte RV. Easily booked online and once I got there I received all the discounts! Estephanie was perfect with helping me figure out the mileage needed for trip and she was very professional and courteous.

Review №109

2022-08-27 17:14:12

Wow- customer service was incredible. Tangie was amazing and makes you feel like all experiences should be as kind, fun and enjoyable. She is the star of that rental company hands down.

Review №110

2017-06-07 20:03:49

Great experience renting from El Monte RV in Santa Fe Springs! We booked the rental originally through a 3rd party, but everything went incredibly smooth and efficiently once we started working with El Monte RV. Professional and courteous service indeed! The RV was also in great shape, clean and ready for us to start our journey. The entire experience left us very pleased. Will rent from El Monte RV again!

Review №111

2021-07-14 05:23:45

We have rented at El Monte RV 3 times now and each time we have had adifferent experience. There were some hits and misses. 1st time, the office staff was not really personable, but the RV was great. 2nd time, the office staff was fine, and the RV had issues - non functioning TV/DVD and some damage to the dining table. 3rd time, the office staff was efficient and fast. The staff checking the interior of the RV was very nice and thorough, and the RV we received was longer and a different model. We liked this RVs layout and length for our family of 5, but the microwave did not work. The generator did not heat up the water for the shower fast enough, so we had a lot of cold showers.For all of the issues with the RV, we received a $50 credit for the next rental each time. But the catch is you need to rent the RV for 4 nights to use the credit. There are two other issues that can cause confusion for a renter. 1. El Monte uses language of Days as a night. Therefore, in a 24 hour period, this is considered one night. That means, anything that they consider for discounts, credits, etc, the rental has be a certain time frame such as 3 days, this is actually 4 days and 3 nights. 2. AAA discount. On the El Monte RV website, AAA members receives a discount on the rental. When I tried to use it, I was denied because there was a 4 night minimum rental, we only had 3 nights. No where on the website stated a 4 night minimum rental. Be more transparent with the discount. Or automatically apply the discount when making the reservation online or over the phone if it applies.We will most likely rent again from El Monte RV since we are now in the perks/awards program, they accept AAA insurance in place of their liability coverage, and we are no longer a novice with the RV experience and renting from El Monte RV. But it took us 3 tries to get to this point.

Review №112

2020-02-24 23:53:32

Ashley and Daisy made this experience a lot more easier and great! They were very helpful, kind, and friendly and made sure they answered all our questions and met our needs with our first time renting an RV. My husband Joseph and I will definitely be renting here again! The RV was great, it was clean and in great condition and we couldnt be any more satisfied with everyone at El Monte RV!

Review №113

2022-11-17 19:40:28

Carol was extremely helpful with booking my reservation! Made it very simple for me to understand all the fees and deposits. 100% recommend El Monte and make sure to ask for Carol Y!

Review №114

2021-05-26 15:18:10

Second time back to El Monte RV. First time we had the best experience with their team and recommend them to everyone. They picked up where they left off with a personable associate Brenda who was very informative and accommodating to our scheduling needs!

Review №115

2022-07-28 18:02:02

Everything was perfect! Car nearly new, fantastic stay! Thanks a lot!

Review №116

2020-06-27 19:29:15

If you are looking into buying a RV go to El Monte RV and ask for Jane. She is the only Jane there and I PROMISE YOU WONT REGRET IT. JANE IS AWESOME! She was a pleasure to do business with. My family and are extremely grateful to have met her. She made our experience exciting, smooth and safe. I am pregnant and this was my first time stepping into an establishment since the lockdown, but Jane made me feel comfortable. She immediately sanitized the chairs so that my 2 little kids could sit as one of them was getting antsy. She mentioned that she was new to the company, but has many years of experience in the motor vehicle industry. I would have never noticed that she was new to El Monte RV as she is very competent, efficient and knowledgeable. She stayed longer than her shift and in the hot weather to take the time to accompany my husband for a test drive after purchasing our RV. She showed him the ins and outs of the RV (while I stayed behind with the kids) and gave us valuable tips and advice as we are first time RV owners. She gladly answered our, what seemed like, a million questions. A lot of sales reps would try to finish up abruptly after customers make a purchase and pay up, but not Jane. SHE is different and GOES ABOVE AND BEYOND. She really takes the time with her customers and we never felt rushed as they have been busy with the demand for RVs during the pandemic. She is great with time management juggling our family and another. We never felt ignored or let down. Im always hesitant to make big purchases, but I felt like it was meant to be having Jane as our sales rep. I definitely dont have buyers remorse with our purchase because of how IMPRESSIVE her CUSTOMER SERVICE is. She told us that if we ever needed anything to give her a call and she followed through answering another question and providing us with more advice. WE LOVED WORKING WITH JANE! Anytime our RV is brought up in a conversation we have been mentioning to friends and family to go to Jane. Now I encourage anyone reading this review to go to El Monte RV AND PLEASE ASK FOR JANE. Im spending the time to write this lengthy review because my husband and I are EXTREMELY SATISFIED with Janes services. I hope she gets recognized for all her hard work as it is very well deserved! SO AGAIN, DO YOURSELF A FAVOR AND GO TO JANE OF EL MONTE RV.

Review №117

2020-11-19 23:39:42

I have rented an RV and it was returned up on agreed location and time frame in mint conditions. The RV was inspected by technician and witnessed by my presence. The perfect condition of the RV was confirmed and signed. Thus I transferred my delegation to the location staff and I released my self from the contract on agreed date and condition.After surrendering the RV, it was claimed that I damaged the awning and charged me the $1000 deductible. If this is not a fraud claim that took place after I surrendered the RV, how can an inspector miss such a big and obvious damage to RV exterior. The inspector examined the exterior, interior, roof, and mechanical at the time of submission while my presence. The inspector couldn’t find any damages to the RV.This fraud claim of bent awning is a repeated unlawful accusation by you with a different customer two weeks ago. You can find the review in Google reviews.I contacted the branch assistant manager, he was no help but he advised me to cancel the transaction from my bank.Be aware of this fraud company.P.S. Another evidence of their fraud activity, when I returned the RV and while signing off the contract, the lady who was helping us was surprised that I had no accidents for such a long drive, stating that a lot of people return damaged RV. She was surprised that the RV I drove had no damages and she couldnt charge me the deductible.

Review №118

2017-12-14 14:24:27

I wasnt going to write a semi-negative review, but after getting the third reminder email I realized that someone really wanted my feedback.The rental process at El Monte RV was easy. I showed up at my appointment time, watched the video and got my personal instructional tour. It was easy and I was on my way.The issue with our rental experience was the apparent condition of the 2016 Class C 25-footer that we rented. It had 56,000 HARD miles. The rattles and bumps on California highways were unbearable. We got 140 miles into our 300-mile day 1 journey and our dog had a panic attack due to the strange rattles and noises. This didnt come on suddenly, she was shaking, panting and drooling as we drove down the road. We ended up stopping after 2.5 hours of driving and giving up for the day. Weve never had any issues with our dog, she loves to ride in the car/truck/plane.Anyhow, I wont ramble on. Our experience was horrible and I attribute this to the chassis and overall quality of the RV - we wont be second-time renters. El Monte does a great job with renting RVs, our family was just not right for this experience.

Review №119

2022-02-21 17:25:00

Service here is amazing, the trailer was beautiful as described but what made it even more amazing was Estephanie” let me tell you all, if you want to define explicit customer service she is the person… Thank you so much Estephanie for making this trip as smooth as possible, my kids and family enjoyed it. You are just truly amazing once again if you need to book a trip this is the place and make sure to ask for Estephanie

Review №120

2021-08-30 19:42:07

Well, our experience with Brianne/Breanne was horrible. She rushed us and explained absolutely NOTHING. I suggest that you MAKE theeme xplain everything to you, slowly, unless you are a pro at renting RVs.Troy then assisted and SAVED THE DAY. We were excited about how he assisted and was very knowledgable. We were going to cancel our trip, until we met Troy.The RV was great. I wish that Breanna took her time to explain things better. The trip was very hot because she erroneously told us that we could not run the generator while the RV was on and therefore the rooms were very HOT. The rig was efficiently designed to maximize spacing. The gloor in the cab got extremely hot, to the point of melting anything that was on the front floor.The water system worked as amazing as the oven and microwave. The bed was very comfy the first night and after two weeks, we kinda sunk into it and no, I am not a big guy, lol.The gas was pretty efficient.When the A/F was on, it was running very smoothly.I wish the RV had an alarm system.Storage spacing was very plentiful and teh closet is larger than most.I wish I had a large trash bag for the sewage tube.All in all, I was impressed with the rig and with Troy. Upon our return, we met Richard who was very nice, as well. They just need to fire Breanna/Brianna because she only cared about collecting money and getting us out of her face.She uses COVID as an excuse; instead of a reason...

Review №121

2022-01-17 18:17:32

This was awesome and we will definitely be back!!! The staff was great and helpful and the RV was perfect!!

Review №122

2021-05-22 23:57:19

First time taking a trip in a RV and El Monte RV made it it a nice experience. Really enjoyed it and would definitely rent one from them again. I rented a 22 foot which was tight but a good size for the first time. Next time I would go with a 28 to 30 foot.

Review №123

2021-02-09 18:58:28

First RB trip.Rented a C28. First impressions were good. Make sure to reserve your pickup timing after you make the reservation. Tony helped us with the whole process and explained everything to us. Will come back here for our next RV trip.Vehicle was clean and sanitised. Everything worked inside the vehicle and turned out to be a good trip.

Review №124

2022-05-16 18:29:43

Excellent!! Stephanie and Richard were wonderful receiving and returning! NEW RV! RV rolls well! No issues what so ever! We enjoyed our trip Thanks!!

Review №125

2022-01-07 22:23:34

This location has amazing service! the main receptionist (i think her name is bryanna) was so helpful and knowledgeable on the rvs and the services they provide. when she talked me and my husband through everything she made sure to explain it throughly and asked us if we needed any clarification on anything she explained. we called to get information on starting a reservation and after the service she provided where she was so kind and patient with us we will definitely be recommending el monte rvs to the rest of our big family of RV loving roadtrippers! thank you again bryanna!

Review №126

2022-04-21 17:48:40

Very easy pick up and drop off. Friendly service. Clean and great RVs.

Review №127

2019-06-16 19:02:27

I guess you need an appointment to go here. We were interested in looking at their class Cs as it appeared they had some nice used ones for sale. No one wanted to help us. We walked the lot for a bit, but no one came to talk to us. We walked inside the building but no one talked to us. So I called the phone and this woman who told me I did the wrong thing by walking in the side entrance (how was I to know what door to use?) Told me they had no RVs to rent today. Okay well what about sales? And she looked at us like we were crazy!! I guess they dont want sales. This place gave us a horrible feeling. We left right away and will never be back. We have been researching and saving money for months to buy an RV. Way to go El Monte on loosing customers! You really need to assess the people in your employ.

Review №128

2022-05-24 18:35:22

It was a great easy walk through to get the RV from start to finish! The staff was so helpful in answering our questions & the need to know info! I would recommend anyone to rent from El Monte, especially how well they delivered for our trip to EDC Las Vegaa

Review №129

2021-05-23 18:16:07

Great service, our 23 foot RV was very comfortable and convenient.Had some minor issues that didn’t really slow us down. Very loud ride, got horrible gas mileage. We realized we didn’t need something this big for the two of us. Would be great for a family of 4-6

Review №130

2022-01-02 19:12:53

The pick up and drop off was super easy and fast. The RV was in brand new condition.

Review №131

2021-06-16 17:12:49

The guest service went above and beyond expectations! The entire staff was extremely friendly and knowledgeable, especially Estephanie. As a first time RV renter I felt at ease with all the information and tips being shared by the staff.

Review №132

2018-06-16 20:28:03

Our group of 5 has a wonderful experience renting from El Monte. The initial explanation and preparation was thorough and the 1000+ miles we traveled were for the most part seamless. Would definitely recommend renting from here, also good for groups under 25.Special thanks to Nancy and Sebastian for all the help!

Review №133

2023-09-10 20:14:39

Awesome RVMet all my needsThank You El Monte RV

Review №134

2022-05-24 17:49:38

Stephanie and farhad were amazing with the check in and check out process. The RV home we got was so beautiful and spacious i would highly recommend anyone to make a reservation and make sure to book the class A vehicle. Overall such a great a experience and i will forsure be making a future reservation with wl monte rv

Review №135

2022-05-18 17:45:05

Be careful, before you decide to rent from this company. You can only cancel within the first 24 hours for a full refund. I cancelled 70 days prior to my reservation and they are keeping my deposit and essentially charging me $250 to cancel!

Review №136

2018-04-06 04:04:53

Amazing people and prices, service was prompt, the RV was immaculate.(kudos to the maintenance crew!) Customer service was great and made me feel comfortable with the entire procedure. ( Thanks NANCY!) All questions were answered and all concerns addressed. I couldnt recommend a better place to start your vacation plans. Dont fly! Dont ride! DRIVE!

Review №137

2021-12-23 16:39:22

The service was amazing! Estephanie went above and beyond. They had great communication and explained everything very well. Made for a seamless rental experience and my family had an amazing trip.

Review №138

2018-01-08 20:19:29

My recent RV trip was a good one, doing a relocation from LA to SF. My only complaints were that in LA they promised that Id be reimbursed $100 against fuel receipts and when I got to SF, they said a flat nope. That felt disrespectful and uncaring. Everything on the RV worked, though the stove rattled like crazy on the highway, and the DVD connection was problematic (wiring needed to be wiggled to get the right picture, and it took 30 minutes to source the problem) and the RV itself seemed rather worn. Otherwise, a lovely trip that was pleasantly w/o problems.

Review №139

2019-07-24 21:07:09

We want to thank Nancy over at El Monte RV on Santa Fe Springs for making our first time rental a great experience. This was our best vacation so far. Nancy is very friendly and professional. Thank you again. Looking forward for our next vacation.

Review №140

2019-06-08 06:49:57

Great staff, RVs are new and in great condition.We had Daisy and Estephenie take care of our paperwork, show us the RV and how to use everything.Daisy was great, extremely helpful and Estephenie made sure we had everything taken care of with our contract and RV as fast as possible.Nancy checked us back in and was very professional and helped out as much as she could over a little damage to the RV on return.

Review №141

2022-01-09 20:03:36

Third time renting from this place and their staff have always been extremely helpful and have made the experience much better. The RV we rented this time around was newer but with some minor issues with the cabinets. Nothing that would prevent us from renting g from here again. Thanks!

Review №142

2020-11-23 23:04:37

Fellow El Monte RV renters out there, wondering if anyone has rented from the Dublin, CA office? I returned the 32-foot A class FR3 around noon on 11/21/2020. A little over an hours later, I realized that I had left my car phone holder right on the dashboard and binoculars, pepper spray, whistle, battery charger, wireless headset and some other miscellaneous items in a small black basket in the front passengers seat. I immediately called the El Monte Dublin office and was told they did not find them at first. Staff then said shed call me back. I waited by my phone for over an hour and decided to call them back numerous times for the next half an hour, and finally drove over to the office. They led me to the vehicle which had been moved to the parking lot all the way in the back. Sure enough, the items I called about were not present. Instead, whats left there in the pile of stuff theyd collected were the things I intentionally left behind. I did take a video clip before stepping off the RV which showed those items I left on the vehicle. Staff who showed me to the vehicle were extremely defensive/borderline hostile when I inquired who else had been inside the RV and commented someone had taken the more valuable stuff and left out the things of little or no financial value. Has anyone had experience with lost/forgotten items on their returned RV and were not able to retrieve?

Review №143

2015-06-11 11:24:36

We hired a Sunshine RV which is actually El Montes cheaper hire fleet. The RV was quiet OK and was easy to collect for our holiday. We chose not to hire all the equipment and purchased our own. The RV was clean & comfortable and the staff were informative and pleasant. Our drop off was at Las Vegas and was extremely slow and had to ask someone to finalise our return to make it to the airport on time! Yes I would hire through them again as was an affordable holiday for us.

Review №144

2018-02-22 17:41:26

After we watched the video Christina did our paperwork and then directly took us out to our RV to go over it. She went over and beyond to be helpful and to make sure we got out of there in a timely manner. We had a great road trip and it really helped to start it out on the right foot!

Review №145

2020-06-11 20:17:17

We have rented an RV for the weekend still here at El Monte RV in Santa Fe springs been here since 10:15 trying to get our RV, first one they tried to give us was dirty and ants all over declined that one second one was worse than the first one food on the floor was not even cleaned when trying to do the walk around manager was trying to hurry us along he missed a lot of damage complaining to his manager was useless doesn’t seem to care about customer service it’s now 1:30pm and still waiting, and never offered any kind of compensation or discount I will never rent from here again, only positive from this experience was Daisy she’s what customer service should be. The funny part is they have a sign that says Integrity above Profit, I wish that was true.

Review №146

2022-10-31 18:32:20

Best Rv rental Ive ever used. RV i rented was every luxurious and had plenty of room for all my family. Customer service was very friendly and helpful. Ask for Estephanie shell take care of you.

Review №147

2019-04-07 15:41:01

We picked up a brand new RV in Chicago and drove it to LA for this company. Several teething troubles took the edge off of what could have been a fantastic trip (e.g. we were NOT informed that the unit needed to stay winterised - no running water for showering and the toilet/sinks). It was cold overnight to the extent that we didnt sleep properly as our unit was not double glazed and it was early in the season.Although this was our second RV trip this has put me off delivering again. The places that we saw were amazing (3000 miles in three weeks) so I suppose it was worth it. We filled out a snagging sheet (the drain on the kitchen sink fell apart, the microwave split its surround where it was vibrating so much while we travelled and the can opener provided didnt ever work, one dish was cracked before we got to use it) and it was taken with the paperwork. I would not be happy with the finish had I purchased the vehicle as it seemed rushed plus there was a lot of manufacturing debris still in the unit.My advice would be to thoroughly inspect your unit before accepting it prior to your vacation.

Review №148

2018-09-21 01:53:57

Best service ever! We got our RV quickly and was a great unit for our trip to burning man. We returned the unit better than we found it as a good burner should. Great service, amazing people and an easy, stress free rental. We will be back!

Review №149

2019-01-22 21:32:11

We have rented an RV from El Monte RV in Santa Fe Springs twice now and have had great experiences both times! Upon picking up our RV and dropping it back off everyone was very helpful, kind and went out of their way to help us out. Thanks for the great experience!

Review №150

2022-10-31 16:48:44

El Monte Rv always has the best Units. Thank you To the rental manager estephanie always going above and beyond with her customer service.. will be renting again

Review №151

2023-01-03 17:41:53

Every time we come here they are courteous and professional. From the initial rental process to the return process. Rv’s are always in good condition when we get them. Thanks El Monte!

Review №152

2016-05-18 03:27:17

I wouldnt rent from El Monte again. Their terms and conditions are out of date and do not include all of the charges youll be hit with on arrival. We rented the convenience packs (linens, kitchen supplies) complete with cracked, useless bowls and multiple forks... but no spoons?The RV itself was fine, of reasonable quality and as advertised, although definitely had not been cleaned prior to being leased to us. Aside from the floor being extremely dirty and sandy, we found credit card details for the previous renter - so unprofessional!Id rather pay more and deal with people who actually value customer service and customer experience than the sour faced, unhelpful minions fronting the Santa Fe Springs El Monte office.

Review №153

2023-04-15 22:05:45

Wonderful experience, simple and happy check in experience. The RV was new and fresh. Elvis and Miguel were professional and pleasant. Thank you

Review №154

2020-08-08 02:43:24

250% increase in price in the last three years. Total price gougers. Lucky you are one of the only vendors. They stick it you on the price then they get you on the miles. 100 free miles per day ooohhh wow how generous! What am I going to do rent an RV and drive it to the grocery store. No I’m taking it on a trip. Guess we’ll just get soaked until we find and alternative.

Review №155

2013-09-26 00:50:19

My brothers and I rented an RV from El Monte for a trip to Burning Man this past August. It was our first time renting an RV and we were not sure what to expect regarding the rental process (or Burning Man)! El Monte came through for us with flying colors. The RV was ready and clean when we arrived. No major surprises when we returned the unit either. Jose was great to deal with and I would recommend them completely. By the way, Burning man was awesome (even for a 60 year old guy like myself).

Review №156

2018-02-06 20:29:11

My experience from start to finish was absolutely 5 Star. The customer service, process, and motorhome itself exceeded my expectations. I will definitely be renting from El MonteRV again. They were absolutely terrific and first class to work with.

Review №157

2022-10-27 18:10:59

Fantastic customer service and support. El Monte was very accommodating and we would definitely travel with one of their RV’s again!

Review №158

2021-10-18 16:56:39

Always easy to rent from El Monte RV. Equipment is in great shape, and if there is any problem, the 800 number will take care of it.Update. Still renting from El Monte RV, and still no issues or problems. Always great to deal with! Thanks!

Review №159

2018-07-19 22:43:53

Transaction process may take some time due to El Monte RV Rentals being understaffed when I was present. Also the roadside assistance did not give us the right information when we were emptying out one of the RV wastes. Other then that everything was great. They make sure you know your RV well for the trip. Staff are open to questions. Ask away!

Review №160

2020-11-01 20:22:59

Strongly recommend taking photos of your RV before you leave their lot. When I returned the rental, they found a dent on the awning pole, which we never used, and which wasnt unfurled or even pointed out to us at pickup. And I have a hard time imagining how anyone during our rental period dented the awning pole that was 12 up on the side of the RV. In the end, they stuck us with the $1,000 they estimated the repair would cost. Ouch! Basically, they kept our deposit to pay for damage we didnt cause. Wish Id taken photos of every inch of the vehicle before leaving.

Review №161

2018-04-02 21:44:57

The RV furniture inside fell apart from the get go. There was a leak in one of the water tanks spilling water on the RV floor between beds and bathroom, little uneven road and the cushioning from the seats got loose. Everything seemed to be already damaged when we got the RV, we still didnt get our deposit back. Bad Google review made the manager scream at us in the aftermath. So here is another one.Edit cause I cannot respond to that answer otherwise: we rented the RV as a group. if I need to I put pictures of our trip in here to proof we rented your RV. Copy and paste your answer as much as you want. If you screw over customers. Bad reviews is what you get. Deal with it or deal with your customers in a different way. Its ridiculous to try and make this review look like fake.

Review №162

2021-08-29 20:43:49

I highly recommend El Monte for RV rentals! Spent 4 nights in one of their class A motor homes and it was awesome. Clean, well maintained and luxurious. Bryanna checked me in and she was efficient and pleasant.

Review №163

2020-03-03 18:51:06

This was our 4th RV rental at El Monte RV but 1st at Santa Fe Springs, CA. I was very pleased with the courtesy and patience I got from Nancy in getting through the paperwork process in light of forgetting my glasses and hearing aids at home. Dah!! Because the attendant for the walk thru on the RV was a new employee Nancy came out and made sure all went well. Upon returning the RV I was greeted by my first name by a very courteous young man. Entering the office to finish up the return paperwork Nancy saw me and came across the room to personally handle my exit. She made the day for me in that she was sincere in asking how the trip was and I wouldnt hesitate to recommend Nancy and the crew at El Monte RV, Santa Fe Springs.Rick Moses

Review №164

2021-07-21 03:39:21

We rented an RV for a family camping trip. We will definitely rent from El Monte RV again. The pick up process was quick and all questions were answered. The RV was ready and clean. Estephanie provided us with great customer service.

Review №165

2021-10-19 18:04:25

We did a one way rental for a great price. RV was nearly new and in great shape. Service was excellent including a few calls on the road. Would highly recommend.

Review №166

2022-05-24 15:59:15

We rented a large size class C RV for EDC and it was beyond our expectations. We received a 2022 model which was practically a brand new RV. Well definitely be coming back here.

Review №167

2021-07-17 17:50:21

Great time with the family in one of ElMonte RV newest models! Thank you for helping our family create great memories. Your service and attentive was superb!

Review №168

2020-12-15 05:41:37

This was our 1st & possibly our last. The people & process of renting were OK. We rent regularly from another facility that was closed due to COVID so this isnt newbies complaining. 1st they didnt have the larger motorhomes with pop outs available, whoever designed the one we had should be fired. Only way to turn on lights was at the bottom of the steps at the door. Coming in this was fine but going to bed wasnt, had to find your way to your bed in the dark. The light for the bathroom was inside behind the toilet on the wall. When you opened the BR door, it blocked all light from the living area so it was dark. To turn on the hall/overhead light you had to go into the master bedroom, if someone was in there & the door closed you couldnt reach the switch. The bathroom was so small, the toilet was on a pedestal & when you sat correctly your knees were up against the door. The unit was equipped with numerous USB ports but only 4 outlets. Bathroom, Master & 1 under the table & 1 over the sink; really not well thought out. It ran well, didnt have any functionality issues but was so badly designed. Also, they do not supply anything, e.g. dishes, pots n pans, cups, dish soap or towels which are supplied by the other company we rent from. This place does let you tow which was a nice feature at an additional price of course. We may rent again, but if we do we will go down & pick out our vehicle ahead of time. It was a little more expensive as well.

Review №169

2022-11-07 12:09:59

We rented again from El Monte RV in Santa Fe Springs in 2022 and were very happy too! The RV was in perfect condition, we were very comfortable, and the full size fridge and air conditioning withstood the heat wave while free camping! We look forward to renting again in 2023!!OUR PAST REVIEW...We rented an RV with El Monte in 2018 for Burning Man and everything went perfectly smoothly and we were delighted with the customer service, all the great amenities, the overall good condition of the RV, all the storage space, and the fact that the generator and the fridge worked perfectly fine during a full week of free camping in the desert !

Review №170

2018-09-06 01:31:17

Terrible place.We rented RV with broken alarm system that sounded every 40 minutes during our 10 days trip. Also, generator was not working properly. When we asked for discount manager was speaking with us in a rude form. No discount, $8100 total bill. I recommend to rent RVs from another place. In Cruise America our friends got $1100 discount for not properly working generator.

Review №171

2016-07-18 16:45:17

Great experience overall! We were first-timers so I had to use the tech support line twice while on the road. The tech answered my questions right away and was very helpful. This is an awesome feature. We will rent from them again.

Review №172

2018-05-01 17:45:07

The vehicle is well maintained, new. The customer service miss represented to me about the gas tank and gas mileage. He said it was 60 gal gas tank and I should be able to drive all the way to Dublin and refill before I return. Wrong, its like my Chevy Suburban, about 28 gal gas tank and used almost 1 3/4 tank of gas cost me over $200.00 to fill up and they only reimbursed $100 for 420 miles from Santa Fe Spring Location to Dublin. Did not even go anywhere.

Review №173

2018-08-12 14:26:49

Ade, Liz Bradie & Brett SW tour July 18Not a great experience with this branch. RV was of a lesser spec than I was expecting and not of the best build quality. Sign in woman was officious and unhelpful, she typed in an incorrect credit card number and then didnt even appologise after it cost me a £30 phone call to my UK provider who told us of her error.My daughter left her purse on the courtesy bus and Elmonte found it but it was less her $260 spending money. Her own fault but a poor start to a holiday for her and a lesson in human nature.Not a great RV hand over by a not very knowledgable staff member, no tuition on entertainment systems ... very basic in fact. If I hadnt done my home work on YouTube prior to flying out, the first couple of days wouldnt have been great.DO NOT HIRE SAT NAV, CHAIRS OR A TOASTER, YOU CAN BUY THEM IN WALMART CHEAPER.I would not recommend this branch... as for the company... Im undecided..... is this really their top LA centre????

Review №174

2022-07-25 16:42:20

Thanks to Richard our Rental Staff Agent. With his expertise, the process at El Monte RV was pleasant and smooth for us inexperienced RV users.

Review №175

2018-04-10 16:57:46

Rented an RV and had the best service. The RV was extremely clean and came equip with things I did not think of bringing on our trip i.e. broom. We dealt with Nancy and she went above and beyond for us giving us information on different camping locations while we headed on our trip. I will be coming back in the near future to rent again.Thanks El Monte RV fore everything.

Review №176

2018-09-05 07:18:48

THE WORST RV RENTAL EVER!We rented RV for a week and because that was a busy week we paid 3 times of the regular price for RV that had many major issues. Broken mirrors, microwave, generator problems and the most annoying - carbon monoxide alarm system was going on and off at least 10 times a day, every day, so loud, that neither us, or any neighbors on the camp couldn’t sleep for a whole week!!!We were very disappointed and while returning (alarm was still on in front of them), we tried to talk to a manager, who came and instead of apologize started talking EXTREMELY RUDE and disrespectful, started yelling that we left RV dirty and told us that he does not care at all. Dude, first of all, that is part of your job to clean RV’s. Second, you are not allowed to raze your voice on the clinets for any reason! At the end he charged us $1200 extra cleaning fees, instead of $400 estimated half an hour ago. And sent security guard to follow us until we leave.This company is a scam, that ABSOLUTELY does not care about their clients or reputation, and I am VERY SURPRISED that such businesses still exist in the United States.I am highly DO NOT recommend to use any of their services!

Review №177

2014-06-19 17:55:16

Rented a RV with the wife and kids, got to our destination and the generator stopped working in 98 degree heat. We had to cut our trip short. When I returned the RV shortly after filling the tank up ($98) the fuel gauge read 1/2 full, luckily I get the gas receipt to show them. I was told that Nancy Farias would give me a call to discuss options with me, but never received a call back. Ive called back twice, and still havent been able to get her on the phone. Im very disappointing and I do not recommend this location, as their management lacks integrity and follow through.

Review №178

2021-08-08 17:24:43

We had a very good time while on vacation. Renting from El Monte RV was a very good decision. We all enjoyed ourselves. Everyone at El Monte RV were very pleasant. Thank you all

Review №179

2013-08-05 16:55:05

Awful! Not clean when we picked it up. Packs provided did not include half the things we were told we would get so had to buy additional and did not get repaid for them. Very poor service and aggressive attitude throughout. Told us it was a 2013 vehicle, but looked and felt like it was 10 years old. Tank monitors didnt work (always showed full) and then they tried to charge us $25 for dumping although we dumped 5 minutes beforehand. Tried to make out it was our fault for not using the right toilet paper although we used what they gave us!!!!Make sure you check very very carefully the vehicle before you accept it. These people are sharks and will try to charge you for everything that you didnt notice when you picked it up. Never ever again!!!

Review №180

2021-11-17 00:07:05

Excellent Place to rent an RV very clean very professional and good price. This is my 3rd time renting the RV with El Monte and I will definitely rent it again. Andrea and Richard were very helpful and explain everything well. I will definitely recommend this place to rent an RV

Review №181

2018-04-03 03:38:06

I must say. I have never had a worse experience with an RV rental.Upon entering the RV there was an indistinguishable smell that remained the entire time. This was the same if not worse than last year which makes me think that they do not clean their RV’s from the previous renters if ever.On top of that, the door to the RV does not shut properly. It was very difficulty to close and even if we thought it was closed (checking by pushing against it) the door would open while driving which made us feel extremely unsafe.On top of the unsafe door. The kitchen was seems like it was held together with chewing gum. We did not break anything, but if we went over bumps the microwave and the fridge would shake like they were going to fall and hit one of us in the head. It was not a very relaxing vacation.It seems like El Monte RV Rentals does not take care of their products. And because of that risks the safety and general wellbeing of their customers.Please, for your own safety find another RV rental.

Review №182

2016-06-06 18:14:46

Wish I can give them 0 stars. Rented a bad RV with all the clogged sinks. On calling the customer support, got nothing but you are in an area where we cant help. Roadside support at one point said we wont help you. They expect people to get a plumber who can fix their problems but if he breaks something, you are responsible for it.Tired of all the problems, returned the RV 2 days early but no rebate for the 2 days in fact they made up a fake scratch and used that as discount they were giving me.Horrible experience. DO NOT RENT FROM THEM. They dont backup their own product.

Review №183

2022-08-12 18:22:37

Good but a little too priceyAnd the person that helped usDidnt fully explained everything about the how to useShe was in a hurry as we were the last onesSo we struggle on n our own to figure things outFresh water tank levelBlack tankGrey tankThey assume you knowThey forget that you are telling them that this is our first time ever renting and RVBut other then that it was good

Review №184

2021-03-23 15:20:08

I had a very poor experience on there customer service/reservation line. The woman that I had spoken, Carol, was extremely condescending, unpleasant, unprofessional, and disrespectful to say the least. If she feels the need to continue speaking to customers that way, I will gladly consider another company to work with. I will not be using El Monte again

Review №185

2019-12-02 18:33:30

We have rented from El Monte RV for several years now and we are more than satisfied with your service and vehicles. Nancy Farías has always gone above and beyond in helping make our trips perfect.

Review №186

2019-01-26 19:56:20

I have used El Monte rents twice a for the last 25 years. I always book with them because they have a quality product.On the down side, some of the coaches are old but they also have brand new coaches in their fleet. Its the luck of the draw.Their turn around must be quick and with that being said some small thinks get over looked. Radio, tv, DVD and other things must be checked prior to signing.

Review №187

2018-04-03 19:45:21

Unfortunately we made a very bad experience with the quality of the RVs: they look good from the outside but the RVs fall apart very easily simply due to uneven roads! Very old cars; water coming out from nowhere in the inside of the rv etcIn addition to that they keep your deposit of 1000$ at any time! I definitely not recommend renting your rv at El Monte!In order to answer to your reply, I would like to say that you do of course have records of our rent. Neglecting that fact is just so mortifying and does not speak for the quality of your service! You should take responsibility for your acts!

Review №188

2022-10-31 17:29:05

Our RV was spotless clean, working and functional. Daisy & Briana were awesome. I will definitely be coming back.

Review №189

2022-01-07 00:32:09

Rude receptionist. Went to see about renting an RV, but wouldnt even let us look 8nside them. She said Call or make an appointment. Drove 25 miles back home. And called to make an appointment. Same gal answered, told us everyone was working from home, and to reserve online, sight unseen. Wouldnt recommend them to anyone.

Review №190

2019-07-25 03:19:51

If you are looking to make a nice and affordable holiday BE CAREFUL! They charge a lot for any problem you may have:- $2 road fine (high speed lane, we didn’t notice) increased by $10 “processing fee”.- we broke the air con, got charged for more than 3h of work (whereas it was 30min/1h for 2 people) at $140/HOUR (in El Monte Dublin). Costed us $1.400...The competition is: Cruising America.Good luck!

Review №191

2016-10-27 02:40:51

One star is too many! This past weekend my family rented 3 rvs from El Monte. A month before the trip we went to look at the rvs to pick the type we wanted. We chose a large Class A with lots of seating so we could have others join us. When we went to pick up the rv the morning of our trip, they gave us one that was completely different and totally beat up. We complained at the time and they said we would have to wait 4 to 5 hours for another one, which we could not do. The generator battery was dead so they obviously hadnt checked things out. There was a big gouge in the floor and the cupboard, filthy windows, the window handle came off in my hand so we couldnt open it, curtains on the bunks that were torn. The refrigerator only slightly cooled for one day then didnt work at all. We were in the desert so this was a real problem.We have rented from El Monte for 20 years and the customer service and the quality of the rvs has really declined. I spoke with the manager on the day we picked up and his only comment was what do you want me to do about it very sarcastically. WE WILL NEVER RENT FROM THEM AGAIN

Review №192

2019-01-08 03:55:49

Great customer service and an easy rental experience at El Monte RV Rentals Santa Fe Springs - the staff were very helpful and knowledgeable, and the RV itself excellent. A particular thanks to Nancy and Daisy for their 5 star service and advice!

Review №193

2022-09-07 18:20:27

Super easy! Thankful for the service and how sweet they are. Made our trip super delightful. Highly recommend El Monte RV

Review №194

2018-04-11 14:07:25

Worst RV rental ever, they took our complete deposit of 1000$ in two years in a row, for nothing! When you enter the RV, it falls apart, it looks nice, but screws, windows etc fall off, and for already broken but fakely fixed things you loose your deposit! Highly non-recommendable!edit: there is no mistake, we rented the RV as a group, and shared the bill, I personally did not rent the RV, but my group did, so the feedback above is true and standing!

Review №195

2022-09-19 17:20:09

We had a great time with the rv and just an overall great experience. Daisy assisted us with the process and she was awesome! We will be doing this again

Review №196

2018-04-02 21:47:16

We wanted to give ElMonte RV a new chance. We rented again an RV, inside and outside most things fell apart - you just have to touch it slightly for this. We didn‘t get our deposit back because some parts fell off which wasn‘t our fault. Really disappointed about this RV rental company.

Review №197

2019-05-14 16:07:25

5 star experience. Beautiful vehicle, excellent customer service experience. Sebastian helped us when we took the RVs out and Nancy helped us when we returned. Both were completely on point. Thanks again!!

Review №198

2014-10-22 23:48:03

To be perfectly honest - our first experience was not good. We told them we would be towing, and they forgot to take off the lock on the tow hitch. So after being on the phone for 20 minutes, they let us cut it off. We started our trip, and the hub cab went flying off into traffic. Glad it did not hit someones car. I was racing in Fontana for the weekend, and we got there Friday night. After my shower on Saturday, I came back from taking my car to tech, and the whole inside the kitchen area was flooded, and it was dripping water underneath. The floor was also very wet underneath. Called the service hot line at 8am, and she said that no one could be there till 1pm. They guy came out and worked on it for 2 hours, and got it fixed. I was without a bathroom from 7am to 3Pm that day, and had to use the out house. I was there to have a relaxing time, and it did not turn out that way. When we took the motorhome back - a lot cleaner than when we got it, They were nice and gave us a night off and a $50.00 coupon for our next rental. We just sold our own motorhome in January, and we realize that things go wrong, but we also feel that this motor home should have been checked out better before they released it to rent. The heater duc twas ripped in half (thank goodness I did not have to use the heater), the service guy also fixed that. I really feel that our whole weekend should have be refunded for all that we had to experienced with this motor home.. Not sure if I will rent from them again,or will recommend them either. The girls were really nice in the office, the motorhome itself properly needs to be retired.

Review №199

2016-12-10 00:48:16

I requested and was promised a new year model RV but was given an 2008 model and this is what happened- dinner table fell of the hinge and I had to replace the 4 screws holding it up, fresh water indicator always showed at less than full when it was full, thermostat on/off switch for heater did not function correctly, generator took 3 tries to turn on. Manager was unwilling to resolve the model issue and told me if you want a newer model you have to upgrade to a bigger size- eventhough it was promised and noted on my contract. Ive been renting from El Monte in Santa fe springs for 10 years and the last two years service has been terrible and no one in the office seems to care...oh well they arent the only game in town. Ill be taking my business elsewhere...:-(