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East County Urgent Care in El Cajon

4.5 (199) 1625 E Main St # 100, El Cajon, CA 92021, United States

Location on the map

El Cajon, San Diego County, California, US

Phone: +1 619-404-5333
Site: http://eastcountyurgentcare....

Opening hours

Monday:8 AM–7 PM
Tuesday:8 AM–7 PM
Wednesday:8 AM–7 PM
Thursday:8 AM–7 PM
Friday:8 AM–7 PM
Saturday:9 AM–4 PM
Sunday:9 AM–4 PM

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Total reviews rating 4.5

199 Reviews for East County Urgent Care 2024:

Review №1

2024-07-03 21:15:09

The check-in is awesome because its digital. You can go sit in car and wait until its your turn. I hate sitting in medical waiting rooms. So this was great. Plus my doctor was a wonderful woman, understanding, caring, we talked about our fav bands. Wish she could be my primary.I highly recommend this urgent care. I just suggest bring a coke to drink while you wait. My wait for walk in was about 45 minutes. Maybe a few more. Less than an hour. Pretty good for an urgent care.

Review №2

2024-06-19 01:24:26

The Doctors are top of the line. But their administration sucks, the screwed up on me getting my medicine from CVS, I’m a veteran and even the VA called them and they were rude to the VA. They didn’t do what they were supposed to do according to VA Guide lines, and I ended up paying for my medicine out of pocket, and I am 100% service connected disabled.Ok today my condition has worsened and I went back to this same urgent care and they improved 100%, got me squared away with more meds . Much improved over the last couple days.

Review №3

2024-05-10 06:09:07

Sign in was super easy, and even though they were busy and the wait time was lengthy i didn’t wait longer than that wait time. I also really like that I have the option to not wait in the office when it’s that long of a wait. The care I got was awesome, they got right to the point and took care of what was needed and the doctor didn’t push anything extra, that’s a huge bonus in my book, I would give 10 stars if I could just for that alone.

Review №4

2024-05-05 18:55:05

We walked in not long after they opened on a Sunday, so of course it was busy. There were a lot of people there, so I wasn’t surprised we waited about 1.5 hours. The nurse and doctor were great and helped my two year old stay really calm and happy the whole time.

Review №5

2024-05-22 23:24:46

Marlene Kanouno, P.A. is an amazing individual. Had she been in a private primary care practice, I would have changed then & there to be under her care, without hesitation. She is competent, intelligent, personable, polite, patient, & caring. All others in the facility were nice & polite as well.

Review №6

2024-05-18 22:08:26

Amazing, everyone was so attentive and caring. Arrived not able to walk and next day I’m walking pain free. The doctor and PA were very knowledgeable. I would definitely go back!!Thank you.

Review №7

2024-02-26 05:11:50

Front reception person on duty Sunday, February 25, 2024 handled me very unprofessional when I arrived at my reservation time of 12 noon she was unable to find me in the system as having an appointment so she said she was going to have to handle me like a walk-in 2 to 3 hour wait time after I formed her that I had an appointment previously set for Saturday at 12 noon the receptionist and that day indicated that there was no x-ray technician on duty and she rescheduled me for the following day Sunday the 25th at noon even after I showed her the text from the urgent care Center rescheduling me she said I still don’t show in the computer, so she still gonna have to handle me as a walk-in even though I showed her proof of my confirmed reservation and when asked to speak with a manager so we could clear it up easily. She blew me off on the good side. I found the doctor and the behind-the-scenes staff, very professional, and all treated me with respect I did give this experience only two stars as I feel it is very important to have the first interaction with the customer to be a positive one so clearly maybe this is just a wrong person for the job .

Review №8

2024-05-06 19:58:08

Great Staff and my Dr. was Awesome as always! Shes a Gem for sure! Dr. London Woodfolk was very helpful and insightful. Hope she has her own practice one day.

Review №9

2024-05-25 21:45:47

It was a great first time visit here. Entire staff and Doctor were real personable and very kind. Doctor was very thorough with explaining things to me. Very smart and friendly man.

Review №10

2024-03-10 18:30:18

Personally, they didnt help me at all... I was in so much pain for 3 weeks, they never prescribed me anything other than Tylenol!!!! Seriously?! Some conditions require more than over the counter medication! Then the doctor left me waiting without telling me anything! If it wasnt for me (getting out of the room) I will still waiting for her!!!!! They dont take you seriously, specially if its a workers comp situation... do yourself a favor, DONT GO THERE!The ONLY good thing is a nurse that is very compassionate and attentive! Besides that, nothing else...

Review №11

2024-04-12 18:28:50

I asked for an appointment, no such thing. Waited nearly 2 hours, after I told them I can’t sit that long. waiting room 1 hour, room 1 hour. Nice people but not organized at all. Gave 2 stars because the dr who saw me was nice and I know it’s not her fault.

Review №12

2024-05-21 02:24:01

Super quick and easy experience. the PA that helped me out remembered me from a phone call and knew exactly what i needed before i even asked for it. the girl and the front desk and who i’m assuming is a nurse or tech on the back were very sweet as well

Review №13

2024-04-28 21:30:44

Liz is my favorite! Ive been coming here for years and she always gives me the best prices on my loans and when I shop. They have best selection on jewelery and high end handbags. I buy all my jewelry and handbags from them! Thank you Liz!

Review №14

2024-05-21 23:59:42

Ive had to go here about a half a dozen times in the last 15 years, with things like a fractured finger, infection, or just getting an updated perscription.The Doctors, Nurse Practitioners are very good, and the support crew are personable and friendly.The out of the pocket consoltation fee is very reasonable.

Review №15

2024-03-07 21:45:41

London Woodfolk, PA-C, was amazing. I had not slept for six days due to watching my sister die from stage four brain and lung cancer. It truly was the worst experience in my life. London listen to me with true compassion and real caring. You do not find that so easily anymore in this world. Yet she sat there for a lengthy time and listened to my sorrows. She prescribed me some medicine to help me sleep and I feel somewhat more centered after having the time to express my grief to her. Way to go! The world would be a much better place if there were more Londons in it. Thank you for your real care and dare I say it, real love for others.

Review №16

2024-06-03 23:41:45

I had an appt @ 330pm. I was taken back at 3:50 or right before. I was left back in the room waiting falling asleep as were my legs since I was told to get o. The table. I was not seen by a dr.after 430pm. I time left was a few .ins before registered time. It only 441pm right now

Review №17

2024-06-29 17:06:38

Wait time was longer than quoted. Xrays were not available at visit. Would love to be able to have xray available digitally for GP to have access.

Review №18

2024-06-05 20:43:59

I had 2 issues. A possible UTI & a sore throat. The girl at the front desk said you can only be seen for one thing which one do you want to be seen for? I thought that was awful. Why do I have to come back? very disappointed! So I asked the doctor about that policy and she said yeah that’s the policy. You can only be seen for one thing in 24 hours.

Review №19

2024-05-14 19:19:11

I just want to first off start by saying thank you to everybody that works there from the office ladies to the the nurses thats set with my granddaughter and gave her stickers from the bottom of my heart thank you so very much, to the doctor it was one of the most wonderful visit to the doctors Ive ever had, nobody was rude treated me different because Im on medical, Ive had some pretty bad experience again thank you all so very much

Review №20

2024-06-18 02:47:22

Words can’t explain how helpful everyone at Urgent Care was to me! It seemed like they knew exactly what I needed! I am so thankful for the entire staff!!

Review №21

2024-01-12 02:45:31

Its a pretty dated clinic. However the front office staff and the doctor I saw, Woodfolk, were all pleasant, attentive and professional. Just waited a little longer than I cared to when there were only 2 people ahead of me, I was told, but waited a bit over an hour. Not that big of deal. I will come back, if I have to, though like most, hope I dont. I would highly recommend!! 👍🙂

Review №22

2024-02-25 01:58:17

Greetings! I’m 100 percent VA disabled, I have Kaiser. For 2 weeks I’ve tried to get some relief from plantar fasciitis. The best I got was an appt 2 weeks from now. I came to the Urgent Care and got the care I needed in less than an hour. Thanks to the staff, the Xray tech and the doctor.

Review №23

2024-05-21 21:51:30

Everyone was very kinda and professional, they let me know right away that it would be a little wait due to staff shortages - I felt very comfortable speaking with both the medical assistant as well as the doctor there, 10/10 experience !

Review №24

2024-03-15 23:53:09

I was not happy with my urgent care visit. I came because I injured myself and needed painkiller there was no doctor on site only a PA that could not write me the prescription I needed and I was left without. I am not happy with the results of my visit. Why are PAs seeing patience without a supervising physician?

Review №25

2024-03-06 05:56:17

Took my brother in due to serious cough that turned into pnuemonia. They didnt xray his chest not sure why, but the Dr prescribed a 7 day Z Pak that wasnt good enough for his condition, which was recognized by his VA PC after she requested an xray. The service was ok and fast since it was late and they were getting ready to close. They couldve been a bit more efficient and did an xray to prescribe the correct medicine.

Review №26

2024-05-02 01:31:29

The facility itself is pretty bare bones but the staff were exceptional. We were in and out in an hour at 5pm. Definitely recommend.

Review №27

2024-05-08 18:06:36

They are always really good at keeping wait times down and helping out when I need to be seen but dont have time to wait for an appointment with the VA.

Review №28

2024-01-06 21:13:29

I love this place, everyone is so nice and efficient. Wait times can be long but thats expected for a walk-in clinic. They try to get everyone taken care of and on their way in a timely manner. Its clean, up-to-date, and easy to find parking. Its the only clinic I go to!

Review №29

2024-06-11 22:55:36

Friendly, kind, polite and very professional!! I have chosen this to be the only clinic to visit for my DOD Physical. Thank goodness for your clinic.

Review №30

2024-05-18 18:29:08

Clerical staff is rude and immature. Exam rooms are very dirty. Waited over an hour past my appointment which I arrived 15 minutes early for. I will forever go somewhere else.

Review №31

2024-05-21 01:05:59

All the staff was amazing. Visit went smoothly and quickly. Marlena took care of my issue and I was in and out!

Review №32

2024-04-07 00:29:21

Went in for a wrist injury, recurved X-rays and consultation at a fraction of the cost and time of an emergency room visit. Thank you to the staff for being friendly and informative. Thank you Dr.Wong for helping with recovery tips too.

Review №33

2024-05-29 19:46:23

It was very nice, and so was the people that work There. I havent been there in years. I use to take my boys there at least once a week 😊

Review №34

2024-03-27 19:26:44

The Doctor I saw on Sunday and again today (Wednesday) was so helpful. I’ve been real sick and she cared, asked a ton of questions, and gave me the help and meds to make me better!

Review №35

2023-12-11 02:19:32

The wait was a little to long but, I’m sure a lot of it could have been me, how much pain I was in, otherwise overall everyone was very nice.Kameron was absolutely wonderful, very nice, respectful, sympathetic and his overall, what you call “bedside manner”, was wonderful. He seemed very happy, like he enjoyed his job.

Review №36

2024-05-18 18:38:37

After a two hour wait I was taken care of in a very efficient and polite manner. Very satisfied with my visit.

Review №37

2024-07-03 14:24:47

Efficient and friendly front desk staff, the reservation system works well, and the medical staff are attentive.

Review №38

2024-02-18 21:46:53

I wasn’t happy with their service. It always takes a while and they’re really slow. Whenever I do my medical exam, they always do the same thing. I really wish that one day, they will fix this problem and get better

Review №39

2024-03-26 00:30:56

Walked in, wait time was very reasonable, everyone was helpful and friendly. Really felt like a person not a number, that is something that rarely happens these days. Thank you to the entire staff.

Review №40

2024-06-24 20:04:23

She didn’t listen to me when I said Tylenol doesn’t work and I wanted something else

Review №41

2024-04-17 20:54:56

I waited two hours to be seen, all they gave me was a swab of the mouth, then made me sit there for another hour just to tell me there is nothing they could do for me then sent me home with a cough medicine prescription. Wont be coming back to this location.

Review №42

2024-01-05 17:50:48

Professional staff helped evaluate a razor blade cut from the previous day. Very nice people

Review №43

2024-06-04 23:24:38

Reasonable wait times, friendly and helpful staff, nurses and doctor. My doctor was awesome.

Review №44

2023-08-31 23:28:07

The PA I saw was gentle and easy to talk to. She was thorough and helped me navigate getting a follow-up with my regular doctor who originally said they had no openings. The diagnosis was no fun but, now I know. The office is clean and they efficiently process patients

Review №45

2024-06-01 04:19:33

Had a bad spider bite but they got me in and out fast with a shot and antibiotics and now it’s healed greatly and I can walk normal im very happy

Review №46

2024-05-05 19:56:53

Everyone was nice little wait time but you expect that. Very professional and caring thanks to all

Review №47

2024-05-03 01:22:36

They did what they were supposed to but I took them like 3 hours to get me in just for a simple check up

Review №48

2023-12-10 01:24:55

Hello Everyone,I have a PCP, but she has her PA to see her pnts, or her front desk, and I was sent away with Albuterol (inhaler) and Urgent Care to check my lungs. Thank God for East County Urgent Care! Because they do care. They are courteous, caring, and knowledgeable. It turns out I have pneumonia, I am an RA patient, and I was scared. I left feeling really reassured of humanity, and their services. I am a Medical Interpreter, and for the last 20 yrs. Ive seen a lot in the field. Thank you, keep up the good work.

Review №49

2024-04-09 19:41:41

Staff is friendly and courteous, i was very surprised with their patient level of care. i came here twice so far and the experience was very positive

Review №50

2024-07-01 19:30:45

Came for my 12:15 appointment, waited 2 hours before being seen by anyone. The process was grueling and incredibly slow.

Review №51

2024-06-04 21:38:01

Fear of needles is common, the nurse was not patient with me at all and was visibly aggravated that I was nervous and coerced me out of frustration to just opt out of bloodwork

Review №52

2022-08-02 20:38:46

Apparently, they have an “appointment” time scheduled and when you get there, they say you “appointment time” is actually to add you to a list. Meanwhile, they are taking walk ins at a faster rate than the appointment times people took the time to book online. Then the balding girl at the front says if it’s that much pain, you can go to the ER. That’s the “best” they can do. She said, we are just waiting for a room. Meanwhile, walk-ins are going in and out at a rapid pace. First and last time here.

Review №53

2023-09-25 01:58:22

What a pleasure it was to go here...I had cut my finger open at school and needed urgent care and this place was amazing. The staff just the most amazing, helpful, and genuinely cared about my needs. I give this place more than 5 stars just the only stars they had...thanks for the best care away from my primary care physician....The receptionist was amazing just so pleasant and made me feel like i was at the right place and i love the app cause you can see where you are in line and keep up for when to come in if you dont want to wait inside. I hope I dont have to go for anymore accidents but if I do I know where Im welcome at!!!

Review №54

2024-01-03 07:50:38

Rx sent to closed pharmacy. No one checked beforehand. Called urgent care facility, yet could not even leave a message! Not cool. Had to wait several days to get Rx filled, despite finding a pharmacy that was still open on the day in question. Most disappointing!

Review №55

2024-02-29 03:01:00

Long wait but im glad i trusted the process. everyone in there was super nice. definitely got help i needed

Review №56

2024-03-10 18:32:11

Avoid this place at all costs. Reception is rude. This so-called urgent care has no concept of triage and will have you waiting for more than 2 hours. Do not come here.

Review №57

2023-10-12 21:11:44

This is the first time Ive gone to any Urgent Care. We went because our normal doctors office didnt have any appointments and the only location open for walk-ins was in Escondido (we live in El Cajon).So I found you online, signed up online for a walk-in appointment, and was able to upload all of my daughters insurance information and fill out any other required forms.We walked into the lobby 15 minutes prior to the time we signed up for and because it was my first time, I checked in at the country but I was told that nothing else was needed.We waited in the lobby for 15-20 minutes, was seen by a doctor almost right away after being taken into the back, waited for our prescription to be called into our pharmacy, and was out of there within an hour and 15 minutes.This experience was so convenient and quick. I always dread urgent medical issues because it always takes up at least half of the day to get in and seen without an appointment. I have 6 kids, my oldest being 24, and Ive NEVER had such an easy experience as a walk in, like I had today.The staff was GREAT as well. This will definitely be the place I come for minor medical emergencies from now on!!!💜💜💜

Review №58

2024-03-09 00:12:23

Nice and competent staff. Expect long wait times even if you make a reservation. They dont do appointments.

Review №59

2023-07-31 20:27:51

Gals at the desk were very courteous and kept a good attitude. Very friendly and upbeat! Doctor was very reassuring and informative. She explained her diagnosis and told me what the treatment plans were for my situation. I felt listened to and really appreciated the care I received.

Review №60

2024-06-10 19:29:46

With the pain Im in this visit was painless. Great staff and Doctor. Thank you.

Review №61

2024-05-14 02:34:35

Excellent care from Dr. Huhn. So grateful for the meds and his advice today. Judy Burgess

Review №62

2023-12-24 00:39:50

Everyone was no nice. Was told the wait time as soon as I walked up so I knew what to expect. The xrt Kamren was so awesome and the doctor was very easy to talk to. Thank you.

Review №63

2024-05-28 18:47:38

Great experience doctor listened to me and gave me medicine to get better in three days

Review №64

2024-03-23 00:00:30

Very professional and polite. Excellent service and London was easy to talk to. Great place to go.

Review №65

2023-11-06 20:43:54

It was for my Mom visit, she has heart Murmur and dizziness. Dr Huhn was very caring and compassionate doctor. He also recommended what to do to follow up. He was able to help my mom to refill her prescription for her blood pressure issue.

Review №66

2023-07-19 03:06:36

The ladies at the front desk were very helpful, polite, professional. I got seen within an hour. The whole staff were Awesome. The Dr l saw Ms Joan was very knowledgeable, friendly, and professional. She was Amazing. . For now on this is my Urgent Care office.

Review №67

2023-09-25 19:37:22

Went in for a drug screening for a potential employer. I was told the wait time would be 45 minutes by the front desk. 2 hours later I still didnt make it back. The tracker attached to the paperwork app kept adding people in front of me and people are not seen in order of arrival. Im guessing because they allow reservations . Would have made one if they could have warned me about the time increasing.Big bummer guys, happened to everyone else here for something so easy too. Not cool at all.

Review №68

2023-11-02 20:22:16

Had me in and out within and hour and a half. I recommend making an appointment online. That is your best bet to get in and out. Staff was super friendly and very good beside manner. Took care of my medical issue 100% thank you guys.

Review №69

2023-10-03 16:41:23

I had a earwig in my right ear and went to my regular Dr and they couldnt get it out so they told me to come to Ergent Care. Everyone was really friendly and helpful they put peroxide in my ear and let it sit for awhile then they washed out my ear and it came out. I was so excited to not have the earwig in my ear and the pressure and dizziness was gone. The Doctor was super helpful and the nurses were to. Thanks 👍

Review №70

2018-07-02 18:23:24

Dr. Saben and nurses are very professional. I have had to go here a few times when my insurance drops me for a few months. They are thorough and compationate. I feel taken care of. The only reason for 4 stars not 5 is because it is expensive if youre a cash paying patient. Otherwise the walk-in services are very good.

Review №71

2023-06-11 23:08:20

Very kind and efficient! Some issues with the website. Told there was no wait, but couldn’t book an appointment online, then showed up and there was a 1.5 hour wait. For UTI patients, need to give them a cup to collect sample right away, so they can urinate as much and as often as they then have to after that. Otherwise, medical staff and nurse had great bedside manner and knowledge. Thanks for being there!

Review №72

2024-05-19 23:03:40

Handled every one of my concerns with professionalism and left me trusting there diagnosis

Review №73

2024-01-16 03:18:06

Wrote a good review last week but now I take it all back!! The receptionist is super rude and lack professionalism, she clearly needs to go over manners and customer service attitude!

Review №74

2024-04-15 20:45:01

Great and swift service.And text alert when your turn in line is coming up, priceless.

Review №75

2024-01-31 17:35:15

Pretty streamlined check-in process. Was seen in about an hour on a Tuesday late afternoon. Very nice and helpful staff.

Review №76

2023-07-10 20:46:34

Definitely recommend this place the x-ray guy is awesome! The nurses are very responsive and care about your well being. The doctor did an amazing job, she assessed the situation and was very caring and thorough. Thank you for the excellent experience!

Review №77

2024-02-18 22:29:51

Except for a very long wait, it was a great experience! There were only 2 others ahead of me, but I waited over 1 1/2 hrs to be seen, even with a reservation. The doctor was very helpful, the other staff friendly and helpful as well, and they were all good listeners. I recommend getting a reservation online before you come or for the next day.

Review №78

2023-08-18 01:03:45

I was sick almost a week but after I saw the doctor she was nice, kind with good behavior. Very happy with the service I received. Had to wait for a while, but I did not make an appointment but waited with a friend They texted me and called me when it was my turn so the wait went by quickly. Right now I’m good and healthy and will recommend to everyone

Review №79

2023-10-27 17:32:20

Highly recommend East County Urgent Care. The staff are very professional and very knowledgeable and they care very much much about their patients. They also take the time to Adderall of your concerns and they take the time to answer all of your questions, thank you to each and every one of the staff who worked to help me with my recovery.

Review №80

2020-07-07 23:02:54

After taking a spill bombing a hill on my longboard, I noticed some swelling. Swelling was more than the usual so I stopped in here to make sure there were no breaks. Thankfully the Dr reported no breaks visible. The Dr took the time to hear my concerns and address them accordingly. Karen was also a gem who went out of her way to see that I was taken care of. Made me feel good even though my hand was hurting, thanks Karen.

Review №81

2024-02-09 22:31:22

They were quick and attentive. Everyones so nice. I highly recommend them!

Review №82

2023-02-24 21:08:28

Everyone at the clinic were awesome. They were super friendly and helpful. Dr. Lee actually listened to a little of my related history, and previous experience with a similar issue. I suggested a specific medication, and after explaining my reasoning, he agreed to provide this particular medication as an initial attempt at resolving it. My Primary Care Administrator would have referred me to a specialist, and provided nothing in the way of medication to relieve my discomfort in the mean time. If it were possible, I would choose Dr. Lee and the great people at the clinic for my PCP. But alas, I understand thats not their purview. I will be visiting them in the future any time I need immediate medical attention. Thanks guys!~HollandDitto 2/23/2023 - Highly recommended!

Review №83

2023-11-04 00:44:57

I have had a very good experience with this urgent care. My son has done his sports physicals here for 3 years now. They are reasonable and very quick! Make a appointment helps out a lot!

Review №84

2024-06-09 18:53:25

They were friendly, communicative, and mindful of my time. Thank you!

Review №85

2024-03-03 00:57:24

Everybody was very helpful especially the receptionist everyone was really good the doctor the nurse thank you very much

Review №86

2023-09-01 00:40:19

Ive been here 2x. Once for a drug screen and 2nd time for health care needs. Each time I had an appointment or reservation. Each time Ive had to wait over an hour from the scheduled time I had. Depending in who is at the front deal will depend on how you are treated. Wont come back

Review №87

2023-08-20 03:35:46

My East County Urgent Care experience was totally awesome. So simple to register there. My treatment was second to none. And overall, this facility medically was by far SEOND TO NONE! PS- PA London was incredible!

Review №88

2022-10-12 17:40:40

I have been sick for several days and finally had enough energy to go to a doctor. I walked-in w/out an apt. My wait time was reasonably short. The kindness & compassion I recieved from all of the staff was top quality. Results were quick. The doctor & her team listened carefully & didnt skip a beat. They were genuine. Best doctor office visit Ive had in a long time!

Review №89

2023-07-28 05:50:33

Was suffering from strep throat. Worst few days of my life. Would like to give a shout out to PA-C Woodfolk for her caring and understanding to my feelings. She was totally compassionate towards me and thats what people need when they are not feeling well. She prescribed me some antibiotics and within 8hrs I noticed some improvement. Will be my go to Urgent Care moving forward.

Review №90

2024-05-27 19:49:08

Definitely was surprised on how fast I was able to be seen at such short notice!

Review №91

2023-12-05 19:26:21

Had another great experience at East County Urgent Care. Please with self check on process. Staff is professional and easy to communicate with.

Review №92

2024-03-22 18:50:01

I waited long but was seen quickly.once inside staff is polite helpful .Thank You for helping me …

Review №93

2024-06-18 20:01:39

Was treated by London. She was perfectly understanding and competent!!

Review №94

2023-03-11 19:58:10

Dr. Lee is wonderful! Hes caring and knowledgeable and does due diligence instead of just prescribing more pills. Front desk staff was also friendly and very helpful! I was worried about how it would go because we live out of state but everything went great!

Review №95

2023-05-10 16:59:04

Poor urgent care. They don’t take their patients in order they arrived I went to this urgent care to do an employer required drug test, I was fourth in line but then they took in 5 other walk-ins before even getting looked at. I just need to provide urine sample and it’s taking more than an hour. Avoid this urgent care if you are only doing drug testing as you will hold your bladder a long time.

Review №96

2022-12-13 21:06:51

I left work to go to the nearest urgent care for a sore throat and cough. The front desk lady was kind and check in was quick. I appreciated the option to wait in my car and see online where I was in the cue. When it was my turn, I was greeted by a sweet medical professional who took my vitals and was very thorough in taking my history. She was even sweet and nice after I accidentally coughed right on her during a strep test!! Even if she was lying, she didnt make me feel bad about it! The PA I saw was sweet and receptive and gave me everything I needed to heal up at home. Even when I called back because I forgot my doctors note, they called me back immediately and emailed it right over! I definitely recommend East County Urgent Care for sure!

Review №97

2023-12-19 23:16:38

Very cordial and helpful. Got x-rays and had thorough examination. Very pleased with the medical care I received.

Review №98

2024-04-07 01:55:38

Could have been better. No results from my swabs. Waiting too long.

Review №99

2021-09-17 21:02:36

I have visited this Urgent Care location multiple times for different health issues. Despite their usual long wait (between 1-2 hours), time seems to go fairly quickly because they are very organized. In my opinion, the staff is super helpful. Nurse Corey & nurse Josh were both exceptionally friendly with great beside manners. Very down to earth, positive & upbeat. It was very obvious they are passionate about what they do and demonstrate compassion to their patients because they sincerely care. There was also a Physicians Assistant named Gala that was my saving grace the multiple times I was there. She didnt hold my hand (LOL) but was able to make conversation & provide reassurance when the pain got tough to handle during the procedures I had done. So thankful for her! She also gave me thorough instructions on aftercare which was also helpful. I rate is 4/5 because I wish there was less of a wait time but I am not sure that is within their control. I would chose this Urgent Care over others because their staff is the best. Normally, I dont leave reviews but I felt this team of people deserved some recognition for a great experience!

Review №100

2023-10-01 07:24:08

Ive always had great care with East County Urgent Care. I have the option of online booking which also helps my chances of not waiting unlike many other urgent care offices.

Review №101

2023-02-04 09:24:34

Wait times were very long an hour and a half or more. It was a Friday so I expected to wait quite a while. When I got in the room I had to wait even longer. I was there for x-rays and the PA wasnt sure about the results so she sent them on to somebody else to read them and the results wouldnt be in for a couple hours she said she would call me back with the results. She did call me back within a couple hours with the results. Thats why I give them a four-star rating.

Review №102

2023-11-11 20:25:57

The doctor was so kind and caring. I felt like I was of important person while I was there they took such good care of me and treated me with such respect it was very wonderful.

Review №103

2022-06-16 16:13:49

The whole staff from phone call to exit was incredibly helpful and pleasant. I always dread calling places like this to ask questions about insurance especially, because they aren’t typically received well. The person on the phone (I forgot her name) made me feel like I had her complete attention and she understood what I needed. She also called back right when she said she would. Everyone made my son feel at ease and not scared of his visit. Thank you very much!!

Review №104

2023-08-02 19:21:02

Very professional and clean environment. Both walk in visits were timely and seen within an hour. Definitely a much more viable urgent care option than Kaiser/Sharp.

Review №105

2023-03-02 01:18:59

I didn’t have an appointment. Tried but they were all taken. I think they were very fast considering how many people were there. The doctor was very nice and took her time with me. Very happy with my service today.

Review №106

2023-03-29 18:38:47

Everyone was supernice. Of course the wait of two hours seemed like longer due to the pain. ( I dont go until I simply cant stand it). Not much they could do other than give drugs it the staff was competent and com passionate. If I had a suggestion it would be a TV that showed something to distract rather than just ads about the facility on a continuous loop. Or maybe, failing that, a selection of magazines. We know it will be a long wait. Whatever can be done to pass time pleasantly is worth persuing

Review №107

2023-08-04 20:19:06

The young ladies at the desk were pleasant and caring and helpful. My PA was also! She was attentive and thorough. She was also open to address my particular needs and to be flexible. I am thankful for the care I received and that I saw others receiving.

Review №108

2024-04-02 17:28:16

It went very well and all staff punctual and courteous

Review №109

2024-05-10 17:25:11

Worst place ever wait times are 4 hours or more if your lucky

Review №110

2022-07-05 16:39:04

Everyone was very professional and courteous. The PA who saw me took time to explain how various factors could affect my recovery. I waited about 30 minutes to be seen but they allow you to wait outside and text you to come in which I liked. This is not my first visit Ive been there with friends as well and things went smoothly.

Review №111

2023-01-31 05:03:33

Very happy with the service I received. Had to wait for a while, but I did not make an appointment but waited in the car and read a book. They texted me when it was my turn so the wait went by quickly. I was well taken care of and will recommend to everyone.

Review №112

2024-01-12 17:25:17

One of the better urgent cares Ive been to. Just wish it wasnt 40 miles from my house.

Review №113

2022-03-20 21:59:51

First time using this facility. The app was easy to use and made paperwork and check in easy. The provider called and screened over the phone before we entered. The facility was clean. Everyone we encountered was professional. Our prescription was already ready by the time we drove the few blocks to the pharmacy. Very positive experience. We will be back of the need arises.

Review №114

2024-04-24 00:12:16

Front desk is very aggressive and rude. Providers are great.

Review №115

2023-08-02 02:56:17

The doctor answered all of my questions, of which I had many oh, and he was extremely conscientious and knowledgeable. He also had a good sense of humor, and laughed at my jokes! 🤓--------------------Here it is 4 years later, and this urgent Care is still great! Very short wait time, kind staff, and my great physicians assistant, London! She was so knowledgeable and reassuring. Im learning how to take even better care of myself.

Review №116

2023-06-23 21:19:05

Quick check in, long wait, but not unexpectedly so, and they texted when ready. Facility is a little old and could use a facelift. Very friendly and knowledgeable staff, very satisfied with outcome and treatment.

Review №117

2022-05-17 15:42:34

I made an appointment online to save my spot in line and then checked in online but yet later received a notification that I was checked in by the staff half hour later then my actual appointment.Although I didn’t mind so much because it went by pretty quick.The staff was friendly and efficient, the doctor was great with my son.Overall the experience was great.

Review №118

2023-12-08 22:22:27

The wait times here aren’t optimal, however I was treated with respect and dignity by health staff, with thorough explanations.

Review №119

2023-12-29 21:00:15

The whole experience went smoothly, they were very kind and comforting. The only issue was the wait time, understandably.

Review №120

2023-10-30 21:10:39

Made an appointment for 1:30pm got in 10 after out by 2:20. All the staff were nice quick and Thorough thank you for the great experience.

Review №121

2024-02-08 00:35:11

Wonderful staff and docs because they help me when i need it tbh

Review №122

2023-04-06 23:10:09

Kind & caring staff. Prompt & efficientWouldve appreciated burn care dressing & ointment but it wasnt offered. Apparently the patient required to purchase all products to recover .Still nice staff.

Review №123

2021-03-10 18:48:22

I went to East County Urgent Care yesterday for my first time and was pleasantly surprised. All the staff were compassionate and knowledgeable. I got in and out very fast. I love that you can get your prescription there. It helps not having to drive to the pharmacy and wait when you aren’t feeling good.3/10/2021 It’s been a couple years but I went again today and feel the same way as above. I hurt my foot and everyone went out of their way to help me. I’m so glad they are so close to home. I definitely trust them.

Review №124

2023-02-14 21:18:16

I was seen rather quickly. Everyone was very nice there and the doctor made me feel very comfortable. She was compassionate and helpful. I bet went in to have a piece of glass removed from my foot.

Review №125

2023-03-19 23:53:57

Employees are very nice patient and professional although it can be bit of a wait depending on what services you are looking for. I recommend reserve your time on their website it is not an appt but it may help with the wait time. The Medical staff were very good and listened to my ailments Today was a busy day so It took about 1 and a half hrs

Review №126

2024-05-23 01:47:15

Went to East County Urgent care and got the diagnosis that I needed they’ll be my go to in the future

Review №127

2023-10-15 21:04:14

Quick service, my rx was ready before i left the office, doctor was kind and efficient, rx tech was very personable. it isnt always quick so i recommend getting in line online first.

Review №128

2023-12-10 23:37:34

Made an appointment, arrived 20 mins early, didn’t get called in until almost 30 mins after appt time.

Review №129

2021-12-27 14:39:08

We had to bring our son in for stitches on Sunday afternoon. The lady who greeted us at the front desk was very courteous and helpful. The wait was ki d of long but definitely not as long as ER would of been. The PA that actually stitched our son was very nice and explained everything as she was doing it so my son was surprised by anything. She even let him have a break when he needed one. All in all they made a traumatic visit as comfortable as possible and we definitely would recommend East County Urgent Care.

Review №130

2023-08-03 17:51:18

This place is trash they’ve been trying to send me a bill for months when I never got any work done just to have two ladies tell me to ice my ankle and take ibuprofen. Definitely stay away from this place they don’t even accept many types of health insurance. Never going back.

Review №131

2022-12-18 21:03:02

I love the fact you can see a doctor on the weekends. I received great service and care. When you dont feel well, its nice to know they have a caring staff and will treat you professionally. This is my go to when my doctor is not available.

Review №132

2023-12-31 03:00:27

The staff is amazing. They are nice. Compassionate, and do their job. They are respectful. I recommend them.

Review №133

2023-11-24 21:23:51

Worst place to have to go for anything. Its always an issue here weather its the computer down or them not honoring your reservation. This place either needs new staff or to be shut down. If there were negative stars I would do it twice.

Review №134

2022-10-13 01:45:39

Monica the Nurse Practitioner diagnosed what was happening with me! She was wonderful and explained everything! The gals in the front office were friendly and helpful and I recommend East County Urgent Care to everyone! Their medical staff are so incredible!

Review №135

2023-04-12 01:04:41

Very professional and organized. First time visiting I was promoted to complete the online form. It took only 5 minutes to fill out. We went in and came out in less than an hour.

Review №136

2024-04-22 23:07:12

The office staff great the PA I got was the best

Review №137

2020-06-23 21:50:31

Very good ‘bedside” manors. Erica was excellent drawing blood for tests and I didn’t even feel the shot in my buttocks.Amy Foster was the best. Listened to me regarding my symptoms and diagnosis. She had a good plan for my treatment and did an exceptional job following up to make sure I was getting the right results from her treatment.I was also the last patient of the day and didn’t feel as though they rushed at all. Overall, I am very pleased with this Urgent Care office and highly recommend them. Thanks.

Review №138

2023-01-30 20:59:38

Fast service, knowledgeable, friendly staff, and my nurse and PA were top notch. I am just visiting town and did not know the best place for me to go. I choose this urgent care off of google, I have no regrets. Well done east county urgent care, and thanks again

Review №139

2023-04-15 20:16:10

Ive been going to east county urgent care for over ten years. My visit today was was a good experience. Great staff. Physician assistant was AWESOME. Thank you everyone

Review №140

2023-09-15 01:59:28

Saw the PA. Really good. She was exceptional. If I ever have to return hope she is there. Very comfortable

Review №141

2023-03-25 15:39:44

Great service. Great hospitality. I even got a few laughs in with the young male nurse that was working the night shift on 3/24/23 he deserves a promotion. I appreciate all of you though. Thank you so much

Review №142

2023-02-18 02:31:35

I went for very bad sore throat I have today After a long wait time out side they text me to go in I wait there too for more than 10 min Then one guy without anything shows if he is nurse registration or not!! He doesn’t hold any name any card any things to believe he is ners or housekeeper ? or who he’s?! Take me to Very dirty room they keeps me for a long timeThen After long time he bring a swap test for Covid and flu and he put in my nose he take back to another room one by one without cover it or put in to clean bottle he take my test to other room without cover!!! How they know it doesn’t any virus any bacteria in the air to go to my strap test ! Why we wear a mask if no viruses in the air specially in urgent clinic?!Then After long Time one Nerse come here is it your provider said your result negative you don’t have anything you can go home !!! your test negative!! Now you can go !!! I was shocked why I said why the provider not seeing me ?! Even they didn’t looked my throat!! I told them I have throat problems It’s very bad !!How the provider knows I don’t have anything!!Without looking at what’s a pain I went for !!If I don’t have any pain if I am not sick why I go to urgent care !!Then After more than 5min in the middle of my way to go home one guy called me please come back to clinic we forgot to discharge you!! I just shocked that’s a quality of job here !!!I never recommend anyone to waist time there with non professional staf no good doctors no respect!!! EVEN You don’t know who’s the provider!! Is provider was there already? Or the reception lady prescribe medication for patient!!!!!

Review №143

2024-01-28 01:52:16

Really attentive and helpful. The wait wasnt too long either.

Review №144

2022-05-31 23:50:29

I checked in at 9:22 AM. I was told I had the option to wait in my car and would be texted when they were ready for me. I called at 10:30 AM to check my place in line as I had been waiting for a little over an hour in my car. Receptionist on the phone told me they had tried to contact me but I literally have no record of a phone call or text.When I finally went inside the Xray Tech was very kind and quick. Unfortunately, due to the lack of attentiveness and care from either receptionist what could have been a 10 minute visit turned into a waiting game of over an hour. Mind you, the receptionist on the left (facing the desk) was kind from the start but the one sitting on the right made me feel like it was my fault that I was waiting that long. Please be better.

Review №145

2021-02-10 20:54:50

This is the best Urgent Care that I have ever been to. All of the staff are incredible. They dont leave you in a room forever and are very helpful to make certain that you are comfortable. I was actually in and out in less than a half hour. That in-itself is incredible.

Review №146

2020-10-10 20:15:53

East County Urgent Care has the best staff! Very helpful, very sweet. They were informative of what steps and procedures to take. Dr.Munoz is a sweetheart and actually listens to the patient without cutting them off. I also came here to do a drug test for my job and they were helpful and patient with me during that process as well. Don’t hesitate to visit!

Review №147

2023-02-27 22:14:01

Marisa Fox did a wonderful job getting us in and Dr Huhn was very helpful too. My only complaint is youre still masking after 3 years. Its time to end that nonsense!

Review №148

2022-08-10 05:49:00

Friendly service, a little longer of a wait time but pretty good for the manpower. Really amazing PA that’s probably more knowledgeable than a doctor and has personality. Doctors aren’t fun to deal with but who I spoke with really helped me and my urgent medical emergency. Thank you!

Review №149

2023-02-09 17:27:15

This place is a joke it’s unfortunate that they make you leave one start they don’t even deserve that. Kyla at the front counter has absolutely no customer service. I had an appointment time at 8am and I was the first one checked in. They didn’t inform that they didn’t have anyone that was certified to collect my sample for a drug screen, finally around 830 they informed me that they should have someone coming in with in the next 15 min finally right before 9am they see me won’t be coming back to this place for any further medical needs.

Review №150

2024-05-19 21:42:39

Even with an appointment it took 2 hours for them to see me

Review №151

2022-06-30 18:22:58

This was the longest time that I had to hold my urine at a facility to submit for a drug test. The wait was over an hour for 8 people ahead of me and I came here a little over 8am. Just tell your clients to urinate after checking in instead of holding their urine since the wait will be long enough that they can still pee by the time that their name is called. Save yourself the discomfort. The process is not efficient at this place. There are better, more efficient facilities for a drug screen than this one. This event placed me at an unnecessary risk of developing kidney stones as a result of this bad experience that I have not experienced anywhere else in my lifetime. I have notified my employer of this experience as I would not want anyone to share the same experience and for my employer it is their first time (and hopefully the last time) to send someone at this facility for a drug screen.

Review №152

2020-10-29 18:29:07

I called to make an appointment. When I got there I filled out my paperwork online and was texted that I could go in for my visit. The staff was very friendly. Everyone was kind, pleasant and helpful. They did the normal procedures, then the nurse came in to talk about my issue. She recommended having x-rays, which they have at the clinic. After the x-rays the nurse talked about my issue. She gave me prescriptions and suggested that I should see my usual Dr. to determine what I should do for my issue.If I need to go to a clinic again I would definitely go back to this one...Thank all of the staff for your services

Review №153

2022-09-03 04:20:52

ECUC has been friendly and helpful every time I have gone there. 3 times in the last 2 wks. The wait is a little longer than preferred but it could be the heat that makes it feel longer. Was not happy to see a handwarmer on the floor of the lobby...but that is how things go sometimes.

Review №154

2020-12-20 19:38:24

Efficient! I made an appointment yesterday for a rapid test. The personnel followed up with me via phone to ensure all of my information was put in before I arrived. They conducted my test even before my appointment time and I received the results within the half hour. Thank you, East County Urgent Care! Now I get to go home for Christmas!!

Review №155

2021-03-03 03:58:26

Very professional clean Clinic! I felt safe during these unprecedented Covid times! I made an appointment and was expedited fast and efficiently. Once I checked in 15 minutes before my schedule appointment I waited in my car for 10 minutes and was text on my phone to come into the clinic in which I was taken immediately to a room and seen by a physician and was out within 15 minutes

Review №156

2023-08-19 02:18:05

The worst “URGENT”. I went there at 6:34 pm for my child “8 years old” urgent matter. The front desk girl didn’t accept to take him because they stop taking patients at 6:30.

Review №157

2021-09-05 19:44:49

Everyone was very nice and they took good care of me. Very clean and they took all the right precautions to keep everyone safe. I didnt have a appointment but only had to wait about an hour which I thought was good. They took several x-rays of my wrist and but me in a brace. I would use them again

Review №158

2022-04-06 02:19:28

All the staff there were very friendly and knowledgeable. My physician Enas Shammo is very considerate of patient and kind enough to get 5 stars as well. Even if waiting time is about 40-45 mins, it is worth it to walk in.

Review №159

2022-10-12 23:40:22

Place sucks. Waited an hour for a drug test for company. They text you to come back after an hour and make you wait another 45 min after they tell you that they are ready for you! Not sure how they think that makes any sense but my experience sucked. Would avoid going here at all cost if you can. Staff was not helpful at all. AVOID AT ALL COST!

Review №160

2023-02-06 21:15:39

Everyone was kind and All were professional and outstanding. I have been through health problems for years. Many people pass judgment before they even know my case. No one here even remotely acted in that manner.Ive come here before it had a good result (though now 8 miles from my residence as apposed to the two miles it was at my last home)so I decided to try again when my insurance was refused in other places. No idea what thats about, but anyway Im kind of glad.Thank you for your help. Even though its not curing the problem it does help. I appreciate it and I will be back should I need urgent care again?

Review №161

2022-10-12 01:09:55

I love this urgent care. They not only care about the patient but also the patients time. They don’t make you for long periods like other urgent care’s. All the individuals in the office are very nice and professional. If you need an urgent care to go to and you live in El Cajon, I recommend this one.

Review №162

2017-11-23 16:45:12

All of the staff was courteous and caring. I like the TV that posts how long each patient may be expected to wait before being seen. The nurse was very thorough in irrigating my ear. The PA was approachable and apologetic about the wait. It was a good experience as such things go.

Review №163

2019-10-17 18:15:26

Urgent Care in general has never been a great experience, right? Wrong. I’m aware there will be a waiting time but it wasn’t that bad really. They “fixed” me and I wasn’t price gouged at all, either were my scripts. Hands down the most successful and pleasant Urgent Care experience I’ve ever had. Thanks guys!

Review №164

2021-04-11 23:52:42

Hiking the Pacific Crest Trail I developed serious blisters on both feet, one became infected. The online platform for making my appointment worked well and was simple to use. When I arrived staff was pleasant and got me in to see the doctor early. Medical staff were both efficient and professional. I highly recommend East County Urgent Care for your immediate needs.

Review №165

2021-09-18 19:48:18

Made a reservation for a simple COVID-19 test for 11:00. Got there 1/2 hr early checked in waited till 12;00 and watched 4 people who got there after me go first. 2 hrs later finally they serve me!They told me their priorities go to people who pay for their tests first and other urgent care patients who walk in. Meanwhile the nurses who give the test sit or stand around waiting while the test only takes 5 minutes at the most! Why bother making a scheduled appointment if they don’t honor it! I will never go there again…!!

Review №166

2023-06-27 15:23:14

I am done with this place, I have being coming here for many years for DMV physical, they have gone down hill fast, staff is nice they just dont communicate with each other or their patients, set up my appointment all good just to find out no doctor is not coming in today and for the past 3 day nothing but excuses like we are short staffed there is a 4hour wait, no courtesy phone call just a bunch Im sorrys.

Review №167

2023-12-18 23:11:27

I checked in online and did a place saver. It was pretty quick. Everyone was nice.

Review №168

2023-11-25 20:34:34

PA London was the best!! She was caring, polite, friendly and very professional.

Review №169

2019-03-28 18:47:33

My mother has never been to urgent care. Her new primary care doctor who we have not met was out of the office.I called her insurance first to make sure that I took her to an urgent care that took her insurance. We were informed that only 4 locations would see her. I looked at reviews for all of the 4 locations. I did not care how far we had to drive. East County Urgent Care had the best.Thank you!Front office & nurse that helped my Mother & I. Dr. Saleh was patient kind and attentive. My mother has white coat syndrome. The universe came together and my mother got a great experience, no wait time. From experience with her going to the doctors any office visit takes a lot out of her more than the actual diagnosis. There was some of my mother left when we left this office. This matters to me.

Review №170

2023-05-03 01:46:19

Great and friendly staff!! I always go for my tb tests for work but recently I needed to go for medical care and it was so fast and easy to check in and to be seen ! They’re great

Review №171

2022-03-22 01:14:24

Your staff was VERY HELPFUL AND UNDERSTANDING to my situation. Answered and returned my call promptly. I was very grateful to them all. I had went on two different occasions in one week and they were wonderful. Thank you staff. Sincerely Gloria

Review №172

2019-07-20 01:16:23

This is my second visit and six years later I’m still as impressed as I was the first time. Lobby was pretty full but I was still seen in 23 minutes which for anywhere these days is fast! Cory Vallance and her assistant were great. Very personable and professional. Highly recommend.

Review №173

2022-08-12 03:00:07

Aside from the 2 hour wait that I had even with a scheduled appointment (due to them being down a few Drs) they are always efficient and friendly. This type of wait has never happened before so they get 5 stars for consistent service over the years. Even after the wait, they were very friendly. I said nothing about the wait, because things happen sometimes and they strive to do their best.

Review №174

2022-11-05 19:54:31

If I could give this place zero stars, I would. We are here for a sports physical. We reserved a spot which literally means nothing. We have been waiting for over 2 1/2 hours and have seen several walk in patients seen before us. We wont be back.

Review №175

2022-02-26 00:56:24

I tried to go here this morning after giving myself a small concussion yesterday and feeling a headache and overall weirdness. I drove myself because it’s so close and I didn’t have another option.The girls at the front were very nice. This low review isn’t for that. My low review is because after I told them I have a head injury and giving them my insurance card, they told me they didn’t take my insurance and sent me somewhere else.I have a head injury. You’re an urgent care. Shouldn’t your concern be more for my health and safety, than if you’re gonna get paid? Nope.So I had to drive to Santee by myself, with a concussion, just for the doctor there to be very concerned about me and VERY disappointed that this staff turned a head injury away due to insurance.Go somewhere else

Review №176

2022-01-04 21:53:38

This was by far the most efficient and “with it“ experience I have had so far getting a Covid test. Everyone that I interacted with that works here was super pleasant and very informative about what was going to happen during my visit. Very professional and very efficient. Couldn’t recommend more!

Review №177

2019-03-17 04:57:25

Not a long wait and I was treated courteously by the receptionist.When I was taken to the exam room and asked a few questions, it was only a few minutes before the doctor came in.He checked the rash, asked questions, and gave his opinion and suggestion for treatment.By the time I got to the Wal-Mart pharmacy, my prescription was waiting for my insurance info.The entire process was painless and rewarding. It was only the second time I had been to Urgent Care. I will be willing to go there again if the need arises.

Review №178

2024-01-16 23:29:38

I was in and out in less than 15 minutes!Thank you so much!!!

Review №179

2021-08-26 21:12:04

E.C.Urgent care were the best!! Treated me with dignity and more importantly listened to my every word as to my condition, from my phone call all the way to the facility when I walked in. A doctor talked to me and confirmed my condition, and had prescription called in before I left. All the staff was extremely professional and friendly. They should be proud of themselves. 👋 Thankyou.

Review №180

2021-03-01 22:16:53

My ratings are strictly for the service I used. I just found out on Thursday evening last week that soccer tryouts were starting today (Monday) and my daughter would need her sports physical completed by this evening. Over the weekend I was able to book an appointment/reservation for today at 1:20pm. We were out of there by 1:45pm. We got her forms filled out in time and only paid $30! I would highly recommend for this type of visit if you find yourself in a similar situation.

Review №181

2019-09-16 01:46:28

I have been to this urgent care three times with my mother and once for myself. The staff is friendly, and the medical professionals are fantastic. Id specifically call out the nurse, Sonja, from todays visit. She was a great help in calming the patient, assessing the situation and having everything prepared for the doctor.I highly recommend this urgent care.

Review №182

2019-03-22 05:22:32

Dr. Sola and Sonia were so kind and helpful, they were very attentive and took special care of my 10 stitches on my face, making sure I would still look my best for an upcoming wedding. I got right in and got lots of aftercare information and the whole process was as smooth as I could have hoped. I’m so grateful for their help and their work, they were awesome!

Review №183

2021-03-14 00:04:28

I went there today for my mom, and I reserved a spot before I showed up, and when I got there, the girl at the front desk was so rude, she could not even give an estimate wait time, we told her that we reserved a spot. I understand that this is a walk in clinic, but giving an estimate waiting time is YOUR job to do. You could have at least checked with the doctors to see when a room will be available. I worked in a clinic and thats what we always did, but apparently, she has ZERO experience and work ethics, and she did not even apologize. I did not get a name, but I believe that she had a tattoo on her hand and was wearing a dark colored scrubs.

Review №184

2023-06-24 16:56:54

Loved them! A little waiting time, but it wasn’t even as long as they estimated for me to wait. I’d come back, very friendly ppl.👍🏼😊

Review №185

2021-12-14 00:03:05

I am very surprised. The young ladies in the front are very nice and professional. Also, they work with The VA department. Most urgent cares centers I visited dont work with The VA or the people at the counter dont even know what to do about the VA programs out there for veterans. Fellow veterans, they are on the ball about the VA, at East County Urgent Care.

Review №186

2024-01-06 21:17:08

Even during this Covid Crazy time, they are doing a great job. Stay calm, as their guidelines can change daily. They are truly doing their best. High Five ✋ (virtually of course)Great caring, friendly professional staff. The nurses, PA’s and doctors take the time to listen and get you the care you need.I’ve been using this facility for several years. I can truthfully say they have saved my life twice.

Review №187

2021-08-16 02:33:47

Very helpful, great customer service. Doctors are knowledgeable and experienced. They question you to get to the root cause of your issuer and prescribe accordingly. I have been there on multiple occasions and my family members and always been satisfied with results. They have made checkin and processing very easy and have a well defined process.

Review №188

2019-02-18 15:49:24

Horrible experience. I had to wait 2 hours to be called in, then was left in a room, curled up on a gurney for an hour. No one came in the room to check on me. When I asked for help, the staff told me they had alot of sick people and they were very busy. At this time the waiting room was empty! I was there 3 1/2 hours with a pneumonia. The actual doctor and the man who took the vital signs were caring and nice. The female staff acted like the mean girls in high school. FOLLOW UP, the Public Relations rep for this center followed up with me several times, listened to my concerns and told me that actions had been taken to ensure improvements in the quality of care for this facility. She was genuinely concerned about my experience and was a pleasure to talk with on the phone.

Review №189

2024-01-07 00:23:42

Doctor London was the best and the staff was awesome. Would Recommend

Review №190

2023-12-29 03:29:48

Was slow getting me in even though I had a 4:20 reservation time. Didnt get in til after 6.

Review №191

2018-02-24 02:16:33

I have visited the East County Urgent Care 2 times. Each time was when I was too sick with the flu to go to my doctor’s office. Suffering from dehydration, nausea plus all other flu symptoms. Each time I was taken in quickly, no long wait time. Staff was friendly and knowledgeable. Both times I was given IV fluids with appropriate meds to address the nausea and electrolyte imbalance. I was then sent home with appropriate prescriptions and written instructions. I was told to call back if I had any other questions. I consider this excellent service from start to finish!

Review №192

2022-07-11 02:22:34

They made it very easy… My husband and I were both sick we both stayed in the car the doctor called us he could hear both of us speaking so he asked all the right questions he suggested two different anabiotic‘s because he knew what we were allergic to and we were on our way it worked out really well for us thank you

Review №193

2020-07-08 21:57:46

I went to my primary care who wouldn’t see me, my insurance c authorized me to go to urgent care! I arrived and even though we are dealing with COVID they made it very Easy by signing in online! Prices took about 5 minutes and cc within 15 minutes I was called in! Staff super friendly and knowledgeable! They took care me, called my prescriptions in! I could not ask for better service!!!!!

Review №194

2022-09-20 17:38:44

This place SUCKS! Not sure who the ceo is that runs these #urgentcare facilities, but they are more focused on making money and not about the care of patients! Tried ringing this place to see if they would accept my friends insurance, but can’t get an answer because all they have is prerecorded robotic messages! They also have a system, that has you type in questions, but this outdated system only answers questions which are preprogrammed! With such a robotic mentality on patients, you can’t trust them with your health! All of these urgent cares should be shutdown because they are only interested in the money and have no regard for patients!

Review №195

2021-08-10 21:39:18

I was able to choose a time slot easily for the next day. I went during a week day and the paperwork & check in was super simple. The wait time was about 25 minutes total and I had a good experience with my nurse and doctor.

Review №196

2021-03-30 00:40:19

(!!!) I attended this urgent care for a pre-employment titer ordered by my new employer. I had booked this appointment on Friday 03/26, for Monday 03/29 at 2:30pm. I arrived on time to my appointment and they had me wait for nearly two hours before sending me back to have my blood drawn. (I later noticed the time of my appointment was changed to 3:30pm by someone online to make it look like I only waited 30 minutes or so to be seen.) **The original phlebotomist they sent in was NOT confident in his practice. He told me he had worked as a phlebotomist for year but did not know what size gloves to wear and even asked what needle he should use. I did NOT feel safe as the patient.** He ultimately got another phlebotomist to draw my blood and she was great. She was very professional and made me feel comfortable. I wish I remembered names, but I was just so freaked out in the moment and already was nervous about getting my blood drawn that I didn’t pay attention to detail. I have never experienced anything like this, I truly hope this urgent care looks into their employees to make sure they know what they are doing before having them practice on anyone else. (!!!)

Review №197

2021-12-30 17:23:16

I arrived for a walk in Covid test and checked in @ 8:02am with no wait list IN FRONT of myself.After seeing another person receive a test@ 9a. before me who was only waiting for 10 mins.I called to find out the reason why the other car was helped before me. The receptionist responded with because he paid CASH for a Rapid test he was helped first.Then after I see another patient get their covid test done. They had been waiting as long as I was.So did they put me at the end of the line? This is unfair treatment...if I didnt have to get this test for work I would not be waiting the time is 9:23am.So was I discriminated because they paid out of pocket? I was treated unfairly and inappropriately.

Review №198

2021-09-03 22:50:04

Dr C treated my pilonidal abscess and it looks like it’s making progress..honestly not too crazy expensive for someone who didn’t have health insurance at the time..couple hundred dollars for incision and drainage…Followed up couple timesHe recommended to follow up with a specialist for further evaluation.Staff is friendlyLeslie was a doll..keep up the good work people.

Review №199

2022-01-09 00:34:35

I was treated very quickly with professionalism and care when I could not get an appointment anywhere else. I felt horrible and Erlinda helped me with check-in, paper work and my insurance. She is very patient and has excellent customer service.