DVC Shop Rentals in Alameda
Categories
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Travel agency
Location on the map
Alameda, Alameda County, California, US
Phone: +1 516-464-2382
Site: http://rentals.dvcshop.com/
Edit info
Site: http://rentals.dvcshop.com/
Opening hours
- Monday:6 AM–7 PM
- Tuesday:6 AM–7 PM
- Wednesday:6 AM–7 PM
- Thursday:6 AM–7 PM
- Friday:6 AM–7 PM
- Saturday:7 AM–6 PM
- Sunday:7 AM–6 PM
Total reviews rating 4.8
101 Reviews for DVC Shop Rentals 2024:
Review №1
2024-05-14 13:05:47The service here is unbelievably strong. Emails and phone calls are returned very quickly. The details of my trip got a little confusing to me. But everything was handled fluidly by Lois. I cannot recommend renting DVC from them more highly. This was our first rental and they made it easy.
Review №2
2024-03-22 03:04:22I spoke to Lois in the member booking office yesterday. She called me extremely angry and irritated that we no longer had the membership they had listed almost 6 months ago. I had tried to reach the lady we originally got in touch with, without luck. Lois at one point was almost yelling at me, my mother heard this from the other room and was stunned! I have had zero communication from this company since we signed on and would NEVER recommend them to anyone. She was more worried about the renters reviews… I CAN also write negative reviews especially when I’m being talked to as if I’m incompetent. I was originally interested in selling our points because I am pregnant and wanted to help pay for our midwife, we were told they would sell quickly with the dates they gave us, it took 5-6 months, NOT quickly. I get they are trying to make money, but if she would have been respectful and kind to me, I’m sure we would have listed again with them in the future and left a positive review. I’m sure she will fire back at my review, but I don’t appreciate how she spoke to me and seems like she is uninterested in the members who OWN the points.
Review №3
2024-06-18 17:40:00Lois, and the entire team - but especially Lois ;-) are AMAZING! Brilliant customer service, lightening quick turnaround. Got an amazing deal to extend our Disney Adventure by two days at Jamba House this go-around - Im a repeat customer - a testament to how great they are at what they do!. Extremely knowlegable and helpful. Keep up the great work!
Review №4
2024-05-23 20:45:42First time renter with DVC Shop and it went so smoothly. We got to stay at our dream resort at a fraction of the full price and booking was an absolute breeze. Thanks to the DVC Shop team for making our vacation magical!
Review №5
2024-06-03 02:06:10Booked a confirmed reservation at 60% off the disney world rate! Transfer of the room to my name stated it could take 3 to 5 days, the room was transfered the same day. Easy website to use and the whole process went as smooth as could be. Highly recommend!
Review №6
2024-01-09 00:25:12I have rented DVC points from the DVC Shop three times and will continue to use them in the future. They are always able to secure my custom reservation requests at the Polynesian and Grand Floridian resorts. I admit I have tried renting with other well known companies who may have a slightly lower price, but I am always told the resort is booked or that I would have to be placed on a wait list. I contact the DVC Shop and the same requested stay is secured one day after submitting the online form. Payment is a breeze, and I like that the full payment is not due immediately. Communication is always prompt and professional. I highly recommend the DVC Shop!
Review №7
2024-06-07 01:33:53Communication is difficult and slow. i tried to call the number in their website but no one is picking up. Theyre not very responsive to chats as well. Confirmation of my paid reservation is not as fast as the other rental companies. I explained that we are leaving the country soon and Louis respon ded to my email, saying that i will get a feedback the following day, that i today. Still waiting for the confirmation. I hope we get the confirmation within the day, like she said.
Review №8
2024-03-01 19:05:38I booked a confirmed reservation with them, and it was so easy! Their rates are great and the customer service is very attentive.
Review №9
2024-02-20 00:39:14DVC Shop Rentals helped us successfully book our next Disney cruise! They were prompt, communicated with ease and made the process simple. I would recommend Lois and her team!
Review №10
2024-01-08 23:53:48Today I booked my third trip with the DVC shop. Lois takes the time to explain all situations so that you get the best deal. I highly recommend using them. Why pay Disney prices when you can get the same room for less.